The Topps Company Inc.

Review: I recently bought $50 worth of baseball cards for my birthday, they came really damaged & the printing on them was really messed up!Desired Settlement: A replacement or refund

Business

Response:

We are sorry to hear that your recent purchase of a Topps product contained damaged cards. The Topps Company will replace any Topps produced card that is determined to be damaged or defective from any current-year product (only), while supplies last. Topps will send a replacement of similar value (same card not guaranteed).A request must be accompanied by the following five items: (1) Missing Hit/Damage Claim Form, (2) a letter of explanation, (3) copy of receipt from the store in which you purchased the cards, (4) pack wrappers and (5) proof of purchase (UPC code found on the bottom of the box) sent to the following address:The Topps Company, Inc.[redacted]

[redacted]ATTN: Consumer RelationsTopps strongly recommends sending all replacement requests in a fashion which provides proof of delivery, within padded envelopes or boxes. Please note that The Topps Company is not responsible for lost, stolen, damaged, delayed, or, misdirected mail. Replacements for eligible cards will be shipped within 2 to 4 weeks of receipt. Any ineligible cards received (or any cards that Topps is unable to replace, for any reason) will be returned back to the consumer.We will then review your issue and begin taking steps toward rectifying it, please allow 2-4 weeks for delivery. We hope this information is helpful to you. As always, please do not hesitate to contact our Customer Service team (By phone: ###-###-####, or by [redacted]) if you ever have any other questions, comments or suggestions. A customer service representative will be available to assist you between the hours of 9:00am - 4:00pm (EST), Monday through Friday.Thank you once again for taking the time to write. We appreciate your interest in Topps and hope you continue to enjoy our products. Sincerely, Consumer RelationsThe Topps Company, Inc.

Review: Ordered product on 11/**/14 and paid $214 for [redacted] ground shipping. Nothing received as of 12/**/14. Make similar orders monthly and orders usually take a week. Have been told that orders are on hold and not getting a clear answer when shipping will resume.Desired Settlement: Would like someone to acknowledge that this is a known issue and would like communication from a supervisor about the status of delivery.

Business

Response:

Shipping did resume. Your tracking #s are as follows:Order [redacted] (116 cards) – [redacted]Order [redacted] (108 cards) – [redacted]

Review: To whom it may concern: I have been a sports card collector since I was a young boy. I enjoy the fun in collecting and the joy it has brought now to my son and I. About a year ago, I purchased a box of 2012 Allen and Ginter baseball cards. I received a redemption for a Matt Kemp autograph. I had to go to their website to redeem the card. Normally it would take a few weeks to receive but it has been about a year and I have yet to receive anything. After many attempts of calling and waiting for nearly hours to speak with a customer service representative they still have not delivered my product. I feel that their redemption card program can also be considered false advertising. You feel like a winner when you receive the card but ultimately a loser when your card takes so long to get delivered. I have read many complaints from others on the internet and I will be advising them to submit some more Revdex.com complaints. I love the hobby but this type of marketing is misleading and can be considered deceiving. Please let me know if you need anything else. This is the status as per their website: [redacted] 2012 Topps Allen & Ginter Framed Mini Auto of Matt Kemp PendingDesired Settlement: I would like just to receive my Matt Kemp Autograph. They offered to replace it as well and I communicated the replacement cards as well.

Business

Response:

We're sorry [redacted] has been waiting so long. The delay in Matt Kemp's signing sessions has been an area of frustration for us as well unfortunately.

Review: I have purchased multiple boxes of 2011 Topps American Pie Trading Cards. I had been extremely happy with the product until I had 4 different redemptions that were all replaced with 2 Don Sutton & 2 Gary Carter autographs. My redemptions were American Pie Autograph Relic of Andrew Zimmern, American Pie Autograph Relic of Tom Arnold, American Pie Autograph Relic of Bret Michaels and a American Pie Autograph Relic of Enrique Iglesias. All of my autographs were of non sports cards and there are 4 different people. Topps sent me 2 of the same sports autographs. The policy of Topps is to give you a equal valued card. How can they know the value of cards that do not exist? Theses cards were not signed by the aforementioned people. I do not remember seeing any statement on the 2011 Topps American Pie Trading Cards hobby boxes that state that the cards advertised may not exist at all. It was a redemption to redeem said persons on cards. I can accept 1 or 2 issues (Maybe) but 4 is going to far. I understand it can be difficult getting people to sign, but they should not advertise a card that they may not be able to obtain.Desired Settlement: I would like a case of any hobby product that Topps would give me.

Business

Response:

These redemption cards are valued by Beckett, a sports memorabilia grading and pricing company. This is the way in which Topps assesses value of redemption cards and adequate replacements. The values of the American Pie cards are as follows:

Review: received a Willie Mays Before they were Great auto. the card is numbered 9/10. received card and has a ding in the upper left corner of card. called company and they said to send an email in with photos.

that was 2 days ago and no response. this is the 3rd time that I received a card from them and card was not of value specified or damaged.

Business

Response:

Can [redacted] let us know where he sent the E-mail to, and from which E-mail address he sent it as well?

We will gladly look into this.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have sent the email to: [redacted] according to the lady I spoke to. the email was from me at:[redacted]

here is a copy of the email that I sent.

[redacted] <[redacted]>May ** (6 days ago)to supportsHello. I received this card today in the mail. Been waiting on this card for a while. Open it up and there was damage upper left corner of card.

I am very upset with this. This is the third time this has happened. Either card I received was lesser value on replacement or card was damaged.

This card was my first Mays auto. Numbered 9/10. And now I hear that this cannot be replaced. I wanna know what r u going to do about this?

I am half tempted to contact Revdex.com stating what happened. U guys are a large corporation and we pay a lot to buy ur high end products. I would like this matter resolved quickly. If this is not, I will spread the work on Becketts website where I have been a member for over 10 years. Here are the pics attached. Thank you.3 Attachments photo 1.JPGphoto 2.JPGphoto 3.JPG[redacted] <[redacted]>May ** (6 days ago)to supportBegin forwarded message:

From: [redacted] <[redacted]>

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We would like to address the mediator in reference to our quality assurance policy.

We have put this submission through a wide array of channels and get the evaluation of many on our staff to determine if it is within our print standards, which we consider to be quite

high. After being viewed by a number of our workers in various departments, we have found your card to be well within these print standards, which we judge on factors such as, but not limited to: surface, borders, autograph, etc. We unfortunately do not and cannot guarantee perfectly graded “gem mint” cards and expect certain variances in any print run. The defects you claim about this submission do not fall within the guidelines of what we will replace by any means.

If you have any questions about this determination, please address them here, as we will be marking your incident in our online support system as "Solved".

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

in response to Topps statement, this is not acceptable. Topps, u are like a billion dollar company that puts out these high end product for people to buy. then when one person get a great auto card of a players, such as Mays, and the corner is damaged, u wont do anything about it. I find this hard to believe. this card was damaged on the corner upon shipping or at the factory. and for not to replace this card or send something in return, just makes me made. I as a customer spend an average of between 2000-5000 a year on cards. to you, probably doesnt matter. to me it does. I am upset with matter and I will post the message u sent to me on [redacted], [redacted] and [redacted]. for u to come out a say that this is the way the card came from the factory is a lie. corners are damaged like that. I have bought several packs and blasters and boxes, and the cards are cut sharp. its when the autos come from you, some how get damaged. I understand that u can not take care of every card once a complaint is made. but why is it, that a auto from oh say Bowman, I call the company and they say send it in with the upc and receipt and I new one will be shipped? but when I have a Willie Mays auto out of 10, u do nothing? that right there makes me mad!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Since the Revdex.com was the only way I got results last time I am forced to contact you a second time regarding the second Jamie Foxx autograph redemption card Topps needed to replace. Topps was unable to get Jamie Foxx to sign the cards (a card that has a Beckett value of $120) so this time they replaced it with a Dwight Gooden autograph card numbered to 50 that they specially made (due to their inability to deliver on their redemption cards they made a whole set to replace their cards like paying IOUs with money they printed themselves) so there is no Beckett value but similar Dwight Gooden cards have a Beckett value of $30. Every redemption card states that if the card is unable to be made it will be replaced with a card of similar value. I sent the Dwight Gooden card back with a letter stating a mistake was made and the card I redeemed was a $120. Instead of fixing their mistake Topps sent a boilerplate letter back, a Dwight Gooden autograph card now numbered to 99 (so they replaced the $30 card I sent back with a $25 card), and a $1.50 pack of cards. They need to realize they were unable to make the card promised and are doing no favors by replacing a promised product with custom cards. Since it is almost impossible to get through to someone in customer service over the phone I am looking for this complaint to open a line of communication with someone at Topps to work on either getting the Jamie Foxx card I redeemed in the first place or an acceptable replacement.Desired Settlement: I would like an e-mail from Topps to work on either getting the Jamie Foxx card I was due to receive or an acceptable replacement.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding The Topps Company Inc. has been resolved.

I sent the card back to Topps a second time with a list of acceptable replacements and received an acceptable replacement.

Sincerely,

Review: About 9 months ago I purchased a baseball card redemption. The redemption promised a 2012 [redacted] Nickname Autograph #/15. I recently redeemed the card from Topps and was excited to see that the card shipped rather quickly. When I received the card in the mail a few days ago it was a [redacted] autograph card, however it was not signed with a nickname. The nickname on the autograph was the main reason for the original purchase and is the main reason the card is especially valuable. I paid almost $900 for the card due to the rarity of a [redacted] card with a nickname signed. Topps promised this special card with a nickname on its own redmeption, yet failed to produce the correct card. I believe this is a definite bait and switch. The card isn't worth nearly as much without the nickname on the card (probably around $200-$300). That is a HUGE difference in price compared to what I paid for a very rare and valuable nickname autograph. I paid almost $900 for a card and in return received a card worth $200-$300. It is not my fault that Topps could not come through with THEIR promise to me the consumer. I should not lose out on almost $500-$600 because they didn't come through with their promise to me. As a major company I feel that is unacceptable.Desired Settlement: I feel it is Topps responsibility to their customers to follow through with a promised product. If they promise a [redacted] Nickname autograph, then they should deliver a [redacted] Nickname autograph. At this point I want something ELSE in return for the lost value of the [redacted] Nickname card, which in my estimate is almost $500-$600.

Business

Response:

We're sorry that this issue occurred. There are times when players do not sign their nickname on these cards unfortunately.

Review: Topps runs an online app called Topps Bunt. I believe they have committed fraud on numerous occasions pertaining to their 'digital trading cards' they offer on this app. You have to purchase 'virtual coins' in order to purchase their cards. They purposely make certain cards more difficult to obtain, in some cases these cards are impossible to obtain. They post supposed odds on obtaining these cards but they are completely inaccurate. For quite some time they refused to even state odds in their ads on the site. Recently they have advertised certain rare cards being available when in fact they were not, causing many people including myself to spend real money to try to obtain these cards that were not available. I posted my comments on their site and they promptly suspended me from making comments. I have spent upwards of $2000 on this site and I feel completely ripped off. I tried to contact Topps thru their feedback area on the site but I received no response.Desired Settlement: I want speak with one one who runs this site at Topp and I want compensation for wasted money I have spent, they have avoided my complaints and they continue to commit fraud with their customers. Someone need to investigate their business practices on thi tie. After contacting and filing a complaint with the Revdex.com I will be contacting Apple/ITunes if this intubation is not rectified....

Business

Response:

We have looked into this issue:

This customer is currently able to post and trade, those are both available, so his ability to comment has always been there. Also, we refunded any coins that were spent during the time slot of our technical error on Friday (8-830p) and his name was not on the list, which means he did not spend coins at that time.

He made two purchases of 500 coins each at 8:34 p.m., 4 min after the error had been fixed officially, which is why no refund was awarded.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Today 9/**/13, on the Topps owned app Topps Huddle I purchased $60 worth of their virtual currency for an advertised special insert that was advertised as released and in their virtual products. At approximately 4:00 PM, well after the time the promotion started, I spent 150,000 coins of Topps currency to try to obtain this special insert. I did not, in fact NO ONE has been able to obtain this insert as of filing this complaint, some 3+ hours later. This is blatant false advertising on Atopps, something they have done numerous time on their virtual reality apps, both this Huddle app and their Bunt app. I want an immediate refund of all coins wasted on their scam promotion, exactly 150,000 coins or $60

I want to speak with someone in charge at Topps, specifically in their digital division. They do NOT respond to emails at all, the Topps CS will not even discuss digital products, there is just no one who is willing to speak to me and many other customers. I can be reached at ###-###-#### ANYTIME [redacted] Topps member [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

A member of our digital team contacted [redacted] directly to explain this complaint.

Review: I have tried repeatedly to communicate with their Customer Service group, more specifically [redacted], and I have been refused any type of reply. This dates back several months after they claimed my redemption card was damaged. This was after many months of getting the run around and being provided multiple excuses as to what happened. After I filed the original complaint (they never satisfied the first complaint so it was closed), they responded once, saying that they "I wasn't happy with their offer of a replacement". First of all, I was never offered a replacement. I told them what I would consider, and the next response was that they would go ahead and make the card and all communication would stop until that time. I've never had any customer service group tell me that before. Keep in mind, this card I am suppose to receive is a 2013 Topps Five Star [redacted]. Yes, that [redacted], arguably one of the greatest players of all time who has since passed away and obviously will not be signing another thing for the existence of mankind. But I digress. Beginning in February, I started emailing Topps again asking if their expressed timeframe of March was still tracking for me to receive my card. However, I am simply being ignored. I find this appalling as I am a customer and should be treated as so. I'm tired of the lies and mistreatment. Topps cannot keep getting away with this.Desired Settlement: I want communication. I also want assurances that my card will be in my possession when Topps said that it would be.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased sports cards for approximately $1000 through the mail, shipped by UPS. The package arrived undamaged on the exterior, but when opened up the cards sealed by Topps company, found the cards to be significantly damaged rendering them almost worthless. The cards had significant dents, scratches and bent corners. Again, the exterior packaging was not damaged, meaning the cards sealed from Topps were originally damaged prior to shipping. I understand that the printing process is never perfect, but the damage to these was beyond anything I have seen, and I have been collecting cards for over 25 years. I contacted Topps and sent the cards back. They reviewed the cards and sent them back stating, "we have found that all of your five star football cards are,within these print standards ". They did send a few extra cards as an apology, and did replace one of the cards. They did not however replace a majority of the cards, and the value of the cards sent were no,where close to the value of the cards that were damaged, and now worthless.Desired Settlement: I would like an equal replacement of the cards that we're damaged significantly. If they just replaced my two damaged packs of Topps five star cards, one football pack and one baseball pack, with two new packs, this would be resolved. I believe this would be a fair and equal outcome.

Business

Response:

[redacted] cards were personally in-hand by many representatives at our corporate headquarters. We do not guarantee perfect, "gem mint" cards, and expect certain tolerances and variances in any printing.

Review: I purchase Topps Football cards regularly and received a mail in redemption for an 2012 Topps Magic autographed card. The redemption card was immediately sent in and I waited the 12 to 15 weeks for fulfillment as outlined on the back of the card. No card was ever sent and after a year of waiting and multiple attempts at contact I initiated another complaint with the company on 8/*/13. I immediately received an automated reply that my request was received and would receive a reply as soon as possible. I waited until 8/**/13 and initiated another complaint because I had not yet received a reply. I again received an automated reply that my request was received and would receive a reply as soon as possible. I finally received a reply on 9/*/13 indicating that they do not have a time table when the card would become available and said I could request a replacement, which I already did. I replied to the email on 9/*/13 again asking for a replacement. Finally today I received what appears to be an automated reply that my "request was forwarded to processing". Waiting over a year and a half for a redemption is a very poor and deceptive practice. I purchased a product and the expectation of service has never been met. The customer service received from Topps has been the worst I have ever experienced in having to wait over 30 days for a reply to any email or online complaint form submission. I have requested multiple times that a replacement card be sent. Below is the chain of events...

Email chain:

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. Thank you for allowing us to be of service to you.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

Thank you for allowing us to be of service to you.

If your issue remains unresolved, please update this question here.

Subject

Redemption problem [Incident: [redacted]]

Discussion Thread

Response ([redacted]) 10/**/2013 09:37 AM

Hello,

Thank you for your inquiry.

This request has been forwarded to processing.

Sincerely,

Consumer Relations

The Topps Company, Inc.

Customer ([redacted] ) 09/**/2013 03:56 PM

Thank you for the reply. I would like to request that a replacement card, from the [redacted] if possible, be sent in place of the original redemption card. My shipping address is below What other information do you need from me?

Regards,

On Mon, Sep *, 2013 at 1:19 PM, Customer Support wrote:

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. Thank you for allowing us to be of service to you.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

Thank you for allowing us to be of service to you.

If your issue remains unresolved, please update this question here. ([redacted] Unfortunately, we do not have a timetable as to when this card will become available. We are also unable to provide you with a list of potential replacement cards of equal [redacted] value. You can request a specific team, but there are no guarantees. Please let us know how you would like us to proceed.

Thank you, Topps CS Team CUSTOMER () 08/**/2013 10:43 PM This is the 2nd email regarding this issue. It has been over 20 days since I submitted the first email regarding the redemption problem. The customer service from your company is getting worse every year. My son looks forward to the new line of Topps Football cards every year but this year because of the unresolved and unfulfilled redemption problem we will be looking more at products from other card manufacturers. Below is the original

email I submitted on August [redacted].

Question Reference #[redacted] Questions: Redemption problem Date Created: 08/**/2013 08:42 AM Last Updated: 08/**/2013 08:42 AM Status: Unresolved

Discussion Thread Customer 08/**/2013 08:42 AM I submitted a code from 2012 Topps Magic for my **year old son a very long time ago. It has been way longer than the 12 to 15 weeks fulfillment time listed on the card. From a company like Topps, It is very disappointing to have a redemption take this long or perhaps never be fulfilled. Please let me know the status of the redemption or if a substitute can be shipped. The card information is below.

Card - 2012 Topps Magic Autograph [redacted] 11

Regards,

QUESTION REFERENCE #[redacted] PRODUCT LEVEL 1: Redemptions DATE CREATED: 08/**/2013 10:43 PM LAST UPDATED: 09/**/2013 02:19 PM STATUS: Solved

Response ([redacted]) 09/**/2013 02:19 PM

Unfortunately, we do not have a timetable as to when this card will become available. We are also unable to provide you with a list of potential replacement cards of equal [redacted] value. You can request a specific team, but there are no guarantees. Please let us know how you would like us to proceed.

Thank you,

Topps CS Team

Customer () 08/**/2013 10:43 PM

This is the 2nd email regarding this issue. It has been over 20 days since I submitted the first email regarding the redemption problem. The customer service from your company is getting worse every year. My son looks forward to the new line of Topps Football cards every year but this year because of the unresolved and unfulfilled redemption p[redacted]

Questions: Redemption problem

Date Created: 08/**/2013 08:42 AM

Last Updated: 08/**/2013 08:42 AM

Status: Unresolved

Discussion Thread

Customer () 08/**/2013 08:42 AM

I submitted a code from 2012 Topps Magic for my **year old son a very long

time ago. It has been way longer than the 12 to 15 weeks fulfillment time

listed on the card. From a company like Topps, It is very disappointing to

have a redemption take this long or perhaps never be fulfilled. Please let

me know the status of the redemption or if a substitute can be shipped. The

card information is below.

Card - 2012 Topps Magic Autograph [redacted] 11

Question Reference #[redacted]

Product Level 1: Redemptions

Date Created: 08/**/2013 10:43 PM

Last Updated: 10/**/2013 09:37 AMDesired Settlement: Send replacement autographed card from [redacted]s as indicated in the email chain to fulfill the redemption in a timely fashion. An act of good customer service would also make strides in restoring my faith in a company that does not seem to care about the consumer.

Business

Response:

We are sorry that the communication was not swifter on this matter.

Review: I have been having issues trying to contact Topps for a couple months. I had redemptions for cards that they wouldn't update me with the status, so I decided to call and have them replaced. When I called I was on the phone roughly 3 hours before I got a representative on the line. I thought I got it sorted out when they were going to be exchanged. First, on the redemption card it says "Substitutions of equal or greater value will be made if the insert is unavailable for any reason". So I received the replacements a few days later and they weren't near what they should've been. The first card was for an auto variation of Mark Barron from Strata, I was given a base auto of Devon Still from Bowman; one of their cheapest products. The second card was suppose to be a clear cut auto relic bronze (which is serial numbered to 150 or less). I received a base auto from Bowman of Rueben Randle that's not even serial numbered, a much lower valued card. So I called again at 2:30 pm and sat on hold for hours again. Around 3:45 I was next in line, but I never got a representative. I hung up the phone around 6pm. Called back the next day, spent another 2 1/2 hours on the phone. Got a representative who said he'd take care of it all and I'd get a care package in the mail. A few days later I received 4 packs of Topps baseball. Nothing worthwhile at all, I don't even follow baseball. These are packs you can buy for a dollar or two at Walmart. So since then I've tried to contact their twitter who offered to help via DM but they just keep asking what the issue is every time I explain myself. I honestly feel like they're making a joke of it.Desired Settlement: I know there is a very large amount of people having the same, if not worse problem as me. I feel that Topps should make the change now before people boycott them. Also, the representative told me there are no more than 4 people answering phones at a time. That needs to be changed. 4 people cannot handle all of Topps customers.

Business

Response:

We are sorry that this has been such an ongoing headache for [redacted].

Review: Topps Has redemption cards in product they sell. I pulled one for a 2011 Topps Tier One of Eric Hosmer . This redemption is good until 11/**/14 I went to input this card code in the system only to get told its inactive. they have this online system so we can be sure our card makes it to them and we have proof it was reedemed. Well I have tried to put this card in the system since 7/*/13 with the same problem each day. I called them this morning waiting on hold for 30 min told [redacted] my issues he tells me that they were having problems with 2012 and 2013 codes not with 2011 . I asked him to please input this into the system for me since the system wasn't working for me. They have done this for me and others in the past if they were having issues. I was told no you need to send it into us now . I asked for a manager to get told no from him that he was out . I then asked for his voice mail since I have left them messages in the past as well. I have never had a bigger problem dealing with an issue like this . They have an online system for a reason to help make it easier for us customers to get our cards they didn't include in the packs but seem to put new product out before filling older products. I also tried again today to input the number and now my log in no longer works. I did end up talking to another rep [redacted] and gave info . she tried to put card in system she said the card players name and what it was for before I told her the name. Then told me it was inactive but would send the info to the new Jersey people to have this fullfilled but I would not know if it is taken care of unless I call.Desired Settlement: I gave my information to [redacted] code for my redemption card of Eric Hosmer . I would like this sent to me and the system fixed . In a timely manner . Would also like for Topps to fix customer service department.

Business

Response:

This card was thankfully shipped on 7/*/2013 to [redacted], and we hope he enjoys it very much!

Review: I have been playing Topps Digital Collectible Card Game online. I have purchased virtual coins through there app. After I purchased the coins the app would not let me buy any cards informing me to contact Topps. I contacted Topps and was told to contact [redacted].

They refuse to reimburse me or reinstate my account. They also did not accurately describe why my account was disabled but surely did not have a problem taking my money. This is a blatant scam Topps is running and they should be pursued for criminal activity.Desired Settlement: I would like Topps to 1. Reinstate my Account. 2. Reimburse me for funds used to buy VIRTUAL GOODS which I did not receive 3. A phone call from Topps explaining what the rules actually are and why they have acted inappropriately.

Here is there community policy for reference:

Business

Response:

We need additional information to look into this issue. We were not able to locate this consumer in the system with the information we have.Please advise user name and which specific app this claim pertains to.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My User Name [redacted]. This is the additional information they have requested.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Topps does not have the ability to issue refunds, [redacted] does. The customer may keep the added coins and boost pack as well. We do not have the ability to fix the issue any further.To request a refund from [redacted], the customer has to: Launch [redacted] on either your [redacted]. Click on your name at the top and in the dropdown select Account Info. Type in your password when prompted in order to proceed. Click on See All under your Purchase History. Click on the arrow next to the purchase batch that contains the purchase you'd like a refund for. Click on Report a Problem next to the single purchase you'd like a refund for, unless there is only one, then you may use the large Report a Problem button. You will be routed to [redacted]'s website. Just follow the steps after signing in and request the Refund option and explain why.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I am still concerned that although Topps says one thing in this most recent reply they will do another once I do a chargeback. Can we please keep this open contingent upon them following through. [redacted]

Review: I recently purchased a 2015 Topps Museum Collection hobby box of baseball cards and the box says there is supposed to be 1 On-card autograph, 1 autograph relic, 1 quad relic, and 1 jumbo relic. I love the Museum Collection set and I love Topps but I opened all the packs to find only 1 on-card autograph, 1 quad relic, and 1 jumbo relic. I triple checked all the cards and I was disappointed to find that there was no autograph relic card. I payed a lot of money for this hobby box and this is really my first complaint with Topps but I just want to make sure my money isn't wasted because I was missing a hit in my hobby box.Desired Settlement: I would just like to get what I payed for and get a box with all the hits. I am a huge Topps fan and have been collecting for awhile and this is the first time this has happened and I would still like to be a Topps fan but I need a replacement for this box.

Business

Response:

We are sorry to hear that your recent purchase of a Topps product was missing guaranteed items. Please note that the policy of the Topps Company regarding the request for missing product items for all current year products requires that the consumer include the following items with their submission: 1. Missing Hit/Damage Claim Form2. A letter of explanation3. A copy of sales receipt4. The UPC code (bar code) from the Main box (with an X drawn though the bar code with date written) or pack wrapper(s)5. Date Code, if a full box or case was purchased (This is an alphanumeric code that can be found above your barcode or printed inside of your box)This should be sent to:[redacted]

[redacted]ATTN: Consumer RelationsWe will then review your issue and begin taking steps toward rectifying it,please allow 2-4 weeks for delivery.As always, please do not hesitate to contact our Customer Service team (Byphone: ###-###-####, or by Email: [redacted]).A customer service representative will be available to assist you between thehours of 9:00am - 4:00pm (EST), Monday through Friday.Sincerely, Consumer RelationsThe Topps Company, Inc.

Review: Hi,

I've already contacted the app developer and got a very dismissive response. I'm not sure this is the proper email to contact but I'd like to speak regarding the rules laid out within the mobile app Topps Bunt.

Often the app producers offer chase e-cards which are earned by collecting a set of e-cards which unlocks another. Acquiring the proper e-cards to unlock the chase e-card takes a great deal of money and/or time if you find people willing to trade the e-cards needed to unlock the chase e-card.

I recently spent a lot of money and time trying to get two full sets of Hall of Fame Heroes e-cards to unlock a Ted Williams signature e-card. I was under the assumption getting two sets would entitle me to two Ted Williams signature e-cards. There was no indication otherwise spelled out anywhere on the site or in the app or by the app producers and marketing team.

The time came to give out the chase e-card (Ted Williams signature e-card) and I only received one e-card even though I had two full sets. I contacted an employee at Topps Bunt and was told that only one e-card per Topps Bunt account could be awarded even if that account had two full sets.

This situation is downright manipulative and takes advantage of the Topps Bunt consumer's time and money. I demand to have a notice put out for every chase set that only one chase card per set collected per account will be awarded. Also I would like a refund of the money I spent during the duration of the chase to get these e-cards. Some kind of gesture to atone for the absence of information and misuse of my time and money.

Sincerely,

[redacted]Desired Settlement: I'd like a refund of my money I spend trying to get these cards during the time when they were available and a notice written in the app for future users so they understand what the real rules are.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In 2013 I purchased a Topps product and in one of the packs I received a

a redemption for a Jaime Garcia card. I still have not received the card or a proper response

from Topps on the situation.

I originally submitted the redemption with Topps Online Redemption System in 2013.

On March **, 2014 and March **, 2014 (Topps requests# 3620 and Requests 3687) I emailed Topps

to check the status of the card, with an initial response that my issue was being review by support staff

I never received a follow-up response so on May **, 2015 I emailed Robin H[redacted] at Topps to see if they could help and I never received a response.

Redeem: [redacted] Jaime Garcia [redacted]Desired Settlement: I have never experienced a retail product where a company was not held accountable for failure to deliver a paid

product to a consumer over several years duration.

At this point the promised card will not suffice, I want Topps to properly rectify the situation of not responding

to my situation.

Business

Response:

We try our best to have the cards completed but there might be circumstance that prevents the card being completed in the proper time frame. At this time, all we can offer the consumer a substitution for current market value. The following is Topps policy for substituting your redemption for another card: Must be more than 15 weeks since submission of the redemption A random replacement will be selected of current equal market value of the original card Substitution will be for the same sport No guarantee of specific player, product, or year can be given The consumer has the option to continue waiting for the card or work with the Customer Service department on a substitute.Please call CS at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is not a proper response from Topps based on the lengthy multi-year duration I've been awaiting furthered by the company's previous lack of response on my redemption. At this point I do not apply any integrityin Topps promising me to rectify the situation by merely replacing the redemption with a similarly valued card. It does not address treating me with respect for having to wait so long and Topps' lack of communication.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We try our best to have the cards completed but there might be circumstance that prevents the card being completed in the proper time frame.At this time, all we can offer the consumer a substitution for current market value.The following is Topps policy for substituting your redemption for another card:Must be more than 15 weeks since submission of the redemptionA random replacement will be selected of current equal market value of the original cardSubstitution will be for the same sportNo guarantee of specific player, product, or year can be givenThe consumer has the option to continue waiting for the card or work with the Customer Service department on a substitute.Please call CS at ###-###-####.

Review: Topps issued a product called 2015 Tier One. This product also has a special autographed subset that also goes by the name of Tier One. The Tier One Special Subset autographs are advertised as guaranteed to contain one in every case. I spent $1200 on a case and did not get the special autograph that was guaranteed. I opened a case with Topps Customer Server and they closed my case without fulfilling the guarantee. I have been working with Minerva at Topps Customer Support and she does not know sports cards or even understand the nature of my complaint. She thinks that because I got an "Acclaimed" autograph, that should be enough. Acclaimed autographs are worth Approximately $5 but the guaranteed Tier One autographs are worth $250 to $1000 dollars each. My case number with Topps is [Incident: [redacted]]?Desired Settlement: I want the missing guaranteed autograph from the TIER ONE subset or I want a full refund on my case. I have copies of the product literature that shows the guarantee and copies of all receipts.

Business

Response:

As [redacted] was advised by the CSR, we needed to look into this further. As the call center did not process the claims, we had to contact the fulfillment center to understand what was mailed in and what was returned to the consumer. After this was completed, the consumer was advised we did not have the Tier One Autograph he was due. We have offered a current market value card to the consumer to fulfill the guarantee, he had accepted. We are currently working to find an acceptable card to offer [redacted]. Once a card is found and agreed to, the card will be shipped to the consumer once this Revdex.com claim is closed satisfactory.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:At this time Topps has only offered a partial solution. They offered an autograph to replace the missing Tier One autograph but they are still in possession of two of my redemption cards that they failed to return to me. They owe me three autographed cards and they have only offered to replace one and continue to look into the other two missing autograph redemptions. Minerva from Topps stated that they are in the middle of moving their offices and need more time to look into the other two missing autographs.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Shipping today (10/**/15). [redacted] tracking [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved when the card arrives via FedEx.

Sincerely,

Review: I have 6 redemptions from the product Topps 75th Anniversary for autographs 3 of which are from Corey Feldman, 2 are from Van Williams, and 1 is from the now deceased Russell Johnson. This redemptions were done nearly a year ago and I have yet to receive a product only that these items are still pending. The last time I called Topps they said all autographs had been fulfilled they were waiting for the actual cards to be manufactured and had no idea when or if that would happen. Russell Johnson has been dead for almost a year and he signed these autographs BEFORE his passing. It's absolutely unacceptable that these products haven't been fulfilled in a YEAR? Come on? I bought several several boxes of these to get these items and I have gotten no where. I need someone to fix this. Either get me these 6 items as advertised that I pulled from packs and paid for or get me something comparable to all 6 mind you some of these are rainbow foil and diamond sparkle versions.Desired Settlement: I need someone to fix this. Either get me these 6 items as advertised that I pulled from packs and paid for or get me something comparable to all 6 mind you some of these are rainbow foil and diamond sparkle versions.

Business

Response:

Topps worked directly with consumer on replacements for the original cards. The original cards became available and were sent to the consumer in place of the subs sent. Tracking # [redacted]

Review: I purchased their products, and I got what's known as a redemption card. It's for an autographed card of Dez Bryant. To date I have not received the item. It was suppose to be a 2012 Prolific Playmakers Autographed card #PPA-DB. I have contacted the customer service about this for some time now and have yet to get a response from them. I've waited and waited for over a year now and nothing. It's not unusual to have to wait because the players must sign the cards and this takes time. I understand that, but this is a 2012 redemption card and I'd like to think that after two years the player has signed the card. Not to mention the fact that I have yet to hear from Topps customer service. The least they could do is contact me via email or phone, since I have provided both, and explain to me the delay!Desired Settlement: I would like the item and a letter of apology for not caring enough about their customers to keep them informed, and for having to wait so long! I am an avid collector and I doubt I will ever support their products again! They would have to do something to really impress me for that to happen!

Business

Response:

We would be happy to substitute the card for another card that is currently available. Please contact ###-###-####, any respresentative can help you with this replacement.