The Topps Company Inc.

Review: I bought a box of cards, but the cards were damaged. I have been trying to get in contact with this company, but they have not responded.Desired Settlement: Refund/ replacement

Consumer

Response:

Refund / replacement

Business

Response:

Our policy is on our website: [redacted] WHERE CAN I SEND DAMAGED CARDS FOR REPLACEMENT?The Topps Company will replace any Topps produced card that is determined to be damaged or defective from anycurrent-year product (only), while supplies last. Topps will send a replacement of similar value (same card not guaranteed).A request must be accompanied by the following five items: (1) Missing Hit/Damage Claim Form, (2) a letter of explanation, (3) copy of receipt from the store in which you purchased the cards, (4) pack wrappers and (5) proof of purchase (UPC code found on the bottom of the box) sent to the following address:The Topps Company, Inc.[redacted]

[redacted]ATTN: Consumer RelationsTopps strongly recommends sending all replacement requests in a fashion which provides proof of delivery, within padded envelopes or boxes. Please note that The Topps Company is not responsible for lost, stolen, damaged, delayed, or, misdirected mail. Replacements for eligible cards will be shipped within 2 to 4 weeks of receipt. Any ineligible cards received (or any cards that Topps is unable to replace, for any reason) will be returned back to the consumer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As I have stated COUNTLESS of times: your CS department is unreachable, and you are trying to avoid this fact all the time. Why would I ship my faulty cards to your CS department when I cannot even reach them? I have called them several times, and I have been unable to reach them several times during your "so-called" work hours. Sincerely, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are here and taking calls, our call center is very active. Please make sure you are dialing the correct # and selecting the proper option, # 2. Please also know where you ship your items to has nothing to do with CS. It is another department that handles the fulfillment of your claim. CS will not be able to do more than give you the same information that has already been given to you.

Review: I purchased a box of baseball cards from Topps, in which one of my guaranteed items in the product was replaced by a redemption to be fulfilled in a time of 12-16 weeks. I have waited 6 months for this item and have asked Topps to give a value of said item, as it seems they have no intention of producing the actual item. Topps representatives proceed to give me an "[redacted] value" of $1000 for my item, but only offer me $650 worth of items to replace my $1000 item. They also refuse to let me have any contact with any [redacted] that should be available, and I never receive email responses back from said [redacted]. They have the absolute worst customer service I have ever dealt with!Desired Settlement: I feel I deserve $1100 for interest, my wasted time, and distress with having to call and deal with such rude representatives.

Business

Response:

This was handled directly with Topps. Consumer received two graded Puig cards in place of his original. Tracking # [redacted]

Review: I have a redemption from topps, a 2013 bowman chrome blue autograph of [redacted] that has not been delivered to me being that its been signed and sitting in a warehouse, the autograph was live when I received my previous redemptions, yet no delivery, than tonight I log onto ebay and I see 4 listings for the same card that ive been waiting on, this is obsurd, the consumer pays for these players autographs through the buying of topps products, however they dont deem it neccasary to fulfill the consumers redemptions in a timely manner, theres no communication from them at all, this is bull, they are rude when you call customer service and the hold times you may as well take a full day to talk to somebody, I just want the cards that I paid for when I bought their product.Desired Settlement: I want my redemptions that I am do and not wait any longer, they have my money and many,many other hobbiest, they are putting a bad taste in many collectors mouths

Business

Response:

[redacted]'s card is currently in transit with FedEx tracking #: [redacted]

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

even though I have received the card stated, there are still redemptions that I have been waiting on for a period of time yet, while I spent the money on the box of topps chrome baseball in which my [redacted] rendon redemption is from and the matt barkley auto redemption from museum football, I still have no cards in in hand yet your company has gotten the profits from my rather expensive purchases I still have no cards in hand which is wrong, I would like compensation for the boxes I purchased and have yet to receive any kind of cards I redeemed from them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

If we could first clarify as to what a redemption card is, for the mediator. When we build a card product, the autographs of many athletes are put into the product, or "checklist". We only include these athletes if we have a licensing agreement with them to sign "X" number of autographs. However, if by the time a product prints and is packed into boxes the athlete has not yet signed, we insert a "Redemption" card - a card that lets the consumer know what card they are to receive once it is signed/completed. These cards are in addition to the rest of the cards in a box, so [redacted]'s desired new product is not applicable to this issue. If the card is not available after 15 weeks, we provide equal-value replacement cards if the customer would like one, or they can wait for the original card if they so prefer.

We can certainly provide this service for [redacted] for the 2 aforementioned cards, if he would like. We can guarantee they will be autographed cards of the same sport, and same current market value.

Lastly, we would like to point out to the mediator that the original basis for this complaint was regarding a specific card, which we had expedited a shipment and sent to [redacted]. He has since responses after receiving that card with new complaints.

We look forward to his response.

Consumer

Response:

this is still unacceptable, every year this company put countless redemption cards in their product, and every year they go un-fulfuilled of what us consumers pay for, our resolution from topps is, you'll get a card of equal value but not any particular player, this is unacceptable, when you get a card of a player you expect that player, not a replacement, myself and other consumers spend "x" amount of money every year on their products, yet they cant seem to fulfill their end of the purchase, this case isnt just about the card that was expedited, its about the countless products that ive purchased from them and the lack of urgency they show to their consumers, this company makes millions of dollars off of consumers, yet their countless screw ups with their redemption system is a complete failure, I will not accept anything less than a box of topps chrome baseball and a box of museum football to make this problem right, they have their money I spent, but the product I paid for is incomplete from my point of view, quick observation, topps gets paid, while the consumer/collector spend money on their products, the business fails to fufill what the consumer/collector pays for.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I recieved a redemption card for a specific player from one of their products. I filed for a replacement, and they promised a card worth the same amount. They failed to come through on this promise, as the card they sent was worth a whopping 18 dollars, compared to the 200 dollar value its worth. Ive called CS multiple times, and they say nothing can be done, although ive seen things get changed before in the past. I am truely disappointedDesired Settlement: I would like a replacement for this card, one that has a more suitable value.

Business

Response:

If [redacted] could please send the replacement card back to the address below, we will select a different replacement card of fair market value.

Thank you.

The Topps Company

Review: I purchased a box of 2010 Bowman Platinum Baseball cards factory sealed. They state that a certain amount of Autographed cards come in a pack. When I opened the pack I got a redemption card for a autographed Gold Stephen Strasburg rookie card. That card had a expiration date on it and I they will not redeem the card. So I now have a piece of worthless cardboard instead of the guaranteed amount of autographs I was suppose to get in the box. I contacted it and they said there is nothing I can do because the card is expired although on the box it doesn't say that there are expiring cards inside the box and I did not get the stated amount of autographs.Desired Settlement: I would like them to honor the card that is on the redemption or a equal or greater value card.

Business

Response:

We are sorry that [redacted] has happened upon an expired redemption card. Unfortunately, resolution to product problems can be fixed within the calendar year release for the product. That means that once a product has reached its one-year anniversary, we are no longer able to replace cards, as we cannot keep an open liability on our product.

Review: I redeemed a couple of baseball cards (2013) and I have yet to receive them Each time I called Topps for an update, I was given two different reasons why they have not shipped. 1) Waiting for an autograph. 2) The card needs to be remade. As of today, Topps has released very similar cards in different products and have yet to complete a 2013 card. This is not the first incident I am one of thousands How can Topps advertise these cards on their sell sheet and the cards are not made. And they continue to promote new product, but some of the cards are never made. Ponzi scheme??? I do not want a replacement. I paid for a card that Topps should have made. And I want that card.Desired Settlement: I want the card.

Business

Response:

The consumer can continue to wait for the cards or work with Customer Service on a substitution.At this is no estimated time of completion for the card due to the consumer.The

following is Topps policy for substituting your redemption for another card:Must be more than 15 weeks since submission of the redemptionA random replacement will be selected of equal market value of the original cardSubstitution will be for the same sportNo guarantee of specific player, product, or year can be given

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

How can you produce similar cards in other products or products the following years and not fulfill what's due?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The consumer will have to continue to wait, since working with CS for a substitution does not seem to be the option he wants.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Topps, stop avoiding the question. How can you make a card that should have fulfilled a past due redemption but instead was placed into another product? (I have pictures to prove my complaint) Stop responding with work with customer service for a replacement. Topps get your st together and finish what you started. Stop ripping off collectors with more redemptions. We are fking tired of Topps st. it's obvious Topps only cares about $$$. Now I understand why people go postal

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have been waiting over 2 years on receiving a 2013 Topps Tier One Ken Griffey Jr Triple Patch Auto 1/1 card from Topps. I have called Topps numerous times about this card and all they have been telling me is they have the autograph for the card but have been waiting on the relic for the card. They can't tell me when the card will be made. I paid $500 for this card and really need this to be resolved.Desired Settlement: I would like Topps to send me my Ken Griffey Jr 2013 Tier One Triple Patch Auto 1/1 card as I have paid $500 for this card over 2 years ago

Business

Response:

Topps

works fulfill all redemptions as quickly as possible. At this time, we are working to complete the production of the card, now that we have received the relic from the player. At this is no estimated time of completion for the card due to the consumer.The

following is Topps policy for substituting your redemption for another card:Must be more than 15 weeks since submission of the redemptionA random replacement will be selected of equal market value of the original cardSubstitution will be for the same sportNo guarantee of specific player, product, or year can be givenIf the consumer does not want to wait any longer, a Customer Service agent would be happy to work with the consumer to find a suitable substitute.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am rejecting the response from Topps because I haven't received my card yet. I need to know when the card will be shipped as well as a tracking number for the shipment.

Sincerely,

Business

Response:

As originally advised...Topps works fulfill all redemptions as quickly as possible. At this time, we are working to complete the production of the card, now that we have received the relic from the player. At this time, there is no estimated time of completion for the card due to the consumer.The following is Topps policy for substituting your redemption for another card:Must be more than 15 weeks since submission of the redemptionA random replacement will be selected of equal market value of the original cardSubstitution will be for the same sportNo guarantee of specific player, product, or year can be givenIf the consumer does not want to wait any longer, a Customer Service agent would be happy to work with the consumer to find a suitable substitute.The consumer felt the Revdex.com was direction he needed to go because he was not happy with the information originally supplied. This is where communication will be completed unless he wants a substitute. If a substitute is wanted, ANY CSR will help him complete this. There is no reason to speak with me outside this claim forum.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I understand that the card is being produced but I will need to know when the card is ready to be shipped with a tracking number and that I have received the card before I can close this case. Please let me know this ASAP ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On the backs of the UFC Topps Mat Relic cards it says "The relic contained on this card comes specifically from the event noted above."

There is one specific card in question a Dominick Cruz jumbo mat relic that claims to have a piece of the mat from WEC 42. I know a high end UFC collector who doesnt even collect the Topps cards and he actually owns the whole event mat from WEC 42 which I can provide pictures of. So my question to Topps is how authentic is this and the rest of their mat relic cards. I contact them in July about this on twitter and they said they would look into it, I have asked several times and been told several times they are looking into it buy I still have yet to receive a response.Desired Settlement: I would really just like an answer, I'm not looking for any refund I just want to know how we can be sure any of the mat relics cards are really pieces of the mat from the event. Maybe they use a back up mat for all their relics and they were never actually the mats that the fights took place on.

Business

Response:

Hello.Our brand team who has been investigating this call out with the UFC. We received this relic directly from the UFC labeled from this event. Due to the lapse in time since the event, it has been challenging to determine where the discrepancy has happened with labeling the mat. Since we have been informed of this, we have stopped using the relics. If and when additional information on this discrepancy become available, we will notify you.Customer comments:[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

So how do we know if any of the mat relics the UFC has sent to you are authentic fight used mights? I know I gave one example where someone owns the whole mat from a WEC event but I know of a completely different WEC event as well that Topps had mat relics for and a collector owns the whole mat. So that is two instances and makes me wonder how many more there are...The mat relic cards that are still being released still say "Authentic Event-Used Fight Mat Relic" so how any we be sure which ones were event used and which ones arent?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have put new procedures in place to make sure this does not happen when we receive relics from the UFC.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and while my answer hasn't really been answered I don't want to deal with this anymore and will just assume all the mat relics used thus far have not been from actual events.

Sincerely,

Review: Got a box of 2014 topps triple threads, and the cards were in rough shape, felt like it was 1982 with the fact corners were dinged up on the cards. When I spent 150 on a box of cards I expect them to be in great shape. I called topps but was never able to get a resolution. Just disappointed in them.Desired Settlement: Replace the damaged cards

Consumer

Response:

At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

We are sorry to hear that your recent purchase of a Topps product was missing guaranteed items. Please note that the policy of the Topps Company regarding the request for missing product items for all current year products requires that the consumer include the following items with their submission. Please go to [redacted] for full instructions

Review: I purchased a case of 2014 Topps Chrome baseball. The case guaranteed 40 autographed cards. I received 40 autographed cards, however, there was significant duplication of players such that there were only (approximately) 30 unique player autographs. The worst aspect was I received 4 autographs of the same player (10% of the total autographs received).

I contacted Topps and asked whether there was anything they could do in light of what I considered to be unacceptable collation. The response I received was that Topps do not replace duplicate cards.

I then wrote again to Topps stating that I was not satisfied with the response clarifying my query to request confirmation of company policy on collation in products and whether the issues with my case were within company guidelines (if any).

I did not receive a response and checked the online complaint system to see that my complaint had been "solved" despite me not receiving any response.

I then wrote again to Topps asking for a response to my further query.

This morning I checked the online complaint system to see that again my complaint had been "solved" despite me not receiving any response.

I replied by asking on what basis Topps considered my complaint "solved". Because of my reply, the third complaint is currently active although I hold no hopes of receiving a response without external intervention.

Any assistance you can provide would be appreciated.Desired Settlement: I desire a letter providing clarification of the following specific issues:

1. Does Topps have a policy or internal management guidelines concerning collation in cases of its product?

2. If the answer to question (1) is yes, does 25% duplication or 10% for a single player fall outside the preferred levels of collation for its products?

3. If the answer to question (1) is no, does Topps consider 25% duplication or 10% for a single player to be a satisfactory level of collation for its products?

If the answer to questions (2) or (3) is that 25% duplication or 10% for a single player is outside the preferred levels of collation or not a satisfactory level of collation for its products, then I repeat my original request for confirmation of whether there is anything Topps can do to remedy the situation.

Consumer

Response:

At this time, I have been contacted directly by The Topps Company Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

Topps has failed to address the issue I raised (that being the collation within its products). Below is a chronology of my recent communications with Topps: On ** October I submitted an updated complaint to Topps. Sometime before ** October Topps closed my complaint without offering a response.On ** October I requested confirmation of the basis upon which my complaint had been solved.On ** October Topps wrote to me asking whether I had received the guaranteed card from the product. On ** October I replied confirming that I had not but reaffirmed my primary complaint was product collation.On * November Topps wrote to me setting out a process whereby I could request the missing guaranteed card from the product and again closed the complaint file. It is apparent that Topps has not read my complaint in detail.On * November I responded to Topps asking them to read my complaint again as it does not relate to the missing guaranteed card from the product.I have received no reply since * November.In short, Topps has failed to address my complaint and has consistently attempted to close my file without any proper response.

Sincerely,

[redacted] O[redacted]

Business

Response:

Topps does not make any guarantee a consumer will not receive a duplicated card(s). There is nothing we can do for this complaint. We have shared the consumer's feedback with our production department to review and consider for future products.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: First, thank you for your continued follow up of this issue on my behalf.Turning to the response from Topps, I am extremely disappointed because it is apparent that whoever is dealing with the issue has not read my emails.To quote my direct emails to Topps I have said:"I appreciate that there will be some duplication across cases and completely accept that as part of the process. My expectations for a single case are not however 25 unique autographs of a guaranteed 40. That level of collation is an issue for Topps to consider. By any measure, four autographs of the one player Dean Anna (10% of the case autographs) is unacceptable."My point has not been that there is some duplication, it concerns an unacceptable level of duplication.Again, to quote from my direct communication with Topps, I have highlighted the level of duplication with the following statistics from the product:"I have since revisited the video to record, in detail, the collation issue. It is, for the record, as follows:1 x quad duplication - Dean Anna2 x triple duplication - David Holmberg and Josmil Pinto8 x double duplication - Chris Owings, Roenis Elias, Taijuan Wlaker, Oscar Taveras, JR Murphy, Jonathan Schoop, Abraham Almonte and Eddie Butler.14 x single autos."In short, I accept some duplication will occur. My complaint relates excessive duplication which sits outside acceptable product standards or the standard expected for the sale of any goods (irrespective of guaranteed standards).In Australia, sale of goods legislation concerns conditions and warranties imported into the contract for purchase of goods or services by a consumer. These implied conditions used terms, such as “merchantable quality” and “fitness for purpose”, drawn from 19th-century English mercantile law. In my view, the duplication I experienced falls outside what is reasonably expected from a consumer and certainly beyond what Topps might have as their "standard".I understand Australian law doesn't apply but I would be surprised to find that the US did not have similar provisions relating to the sale of goods.I note that Topps have said there is nothing they can do. That is wrong. Topps have confirmed to me that they will, in fact, replace some duplicate cards. Please see below the response from "Michael":"Staff Account Michael via Email 12/**/2014 04:23 PM Hello [redacted],

[redacted]So, I am confused. They will replace some (according to Michael) but they can't according to whoever is responding to the Revdex.com.I can provide copies of all of this correspondence as may be necessary. I have been nothing but reasonable in my queries.I don't want thousands of dollars in "compensation". At this point, I would be happy to receive, say, 6 boxes of the product to "replace" the duplicate autos. That certainly would save the Revdex.com, Topps and me money is replying to these emails.Thank you for your help. Regards,[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Topps does not guarantee quantity of variations in a box/case the consumer is mentioning in claim. Odds of the cards the consumer is looking for are based on the print quantity of the product as a whole.

Review: I'm not sure the exact classification to have labeled this, but here is the situation: My complaint regards Topps and their E-Topps product. I attempted to contact them, but the E-Topps e-mail no longer seems to be in service. This e-mail was a long time coming, as I finally decided I better take delivery on my E-Topps cards. E-Topps cards being cards I have already paid for and they were in an online portfolio, to be traded, sold or to have sent to you. The delivery of these cards was free by using accumulated points or a reasonable rate (I think it would have been around $12-20 to ship my portfoilio)....That is until Topps announced they would no longer be supporting E-Topps. What happened then in my opinion is basically extortion and holding my product (That I Already purchased) hostage. I can live with the fact they no longer gave fee delivery with points, but after the announcement delivery prices skyrocketed. To have my 30 or so cards I wanted delivered is going to cost me over $60?!?! I understand a bit of a fee for "handling" but this is ridiculous. I would be surprised if actual shipping cost is more than $10-12. As someone that sells cards myself I know I could ship each of those out individually at that price. It is fairly obvious this extreme shipping gauging was done to recoup money lost from ETopps, or done in the hope that customers would be so put off by shipping charges they wouldn't even bother with many of the cards. I am someone that spends a lot of money with company and am very displeased by this. I do not think it is unreasonable to demand a reasoning for this cost (because I know if I have them delivered there is no way it will be $60 worth of cost) or to be able to have my items shipped at a fair price. I thank you for your time and hope I was able to explain this situation in a manner that makes sense. [redacted]Desired Settlement: This is most likely a combination of a couple "settlements". I would like either a detailed explanation justifying these outrageous shipping costs (and I do not consider $40 of "handling" justification) or the ability to have my cards that I have already paid for, delivered to me at a reasonable price. I am not asking for anything out of the ordinary - As reasonable to me is covering the shipping charge, material, and even a small fee for handling.

Business

Response:

We understand the particular frustration vented in this complaint.

Review: sent in a redemption card over a year ago trie and tried to contact topps through the mail/email/phone and nothingDesired Settlement: I want my item and topps to apologize for the unfit time length they make you wait

Business

Response:

We are sorry that [redacted] has not received this card.

Review: To whom it may concern:

I am assuming that this is the proper way to get in contact with a representative for the Topps company - seeing as how each and every single time I have ever as much as attempted to place a phone call, I am transferred countless times, until I connect to someone who is away from their office and I am forced to leave a voicemail - which is never responded to (without a doubt the worst 'customer service' I have ever dealt with) - and my several messages to the official Topps [redacted] page ([redacted]) (Proof of messages: [redacted]) have gone completely ignored, I feel as if submitting a complaint form through the Revdex.com would be the only potential way to resolve the case.

Recently (Sunday, June **, 2014) I purchased three boxes of 2014 Topps series one baseball from my local card shop. One of the boxes did not contain the guaranteed autograph or memorabilia card and I am highly disappointed by that. I know that at most, it'd be a relic card of some unknown player that's not even worth the cardstock that it's printed on but, that's not the point: If I am guaranteed something when I purchase a product - it is your job as the seller to assure that guarantee is met - and I am not sure if you're aware but - 'guaranteeing' something and then not following through on that 'guarantee' is illegal and I will assure you that I make sure that it is dealt with.

Not only that, I am absolutely disgusted with the quality of the cards. How they managed to make it past quality control, if you even have a quality control department is beyond me - countless cards being dinged or damaged, with one card somehow being bent in half. That's not right. At all.

I expect for Topps to make it right and I expect for them to do it quick.

Regards,

Yet another disgruntled Topps customerDesired Settlement: I want either a refund for the box ($70 USD) or another box of the product that actually does contain the guaranteed relic or autograph card.

And I want it done in under two weeks.

Business

Response:

We are sorry to hear about the issues [redacted] has encountered with our product. Please note that the policy of the Topps Company regarding the request for missing product items for all current year products requires that the consumer include the following items with their submission:

1. Missing Hit/Damage Claim Form (Attached)

2. A letter of explanation

3. A copy of sales receipt

4. The UPC code (bar code) from the Main box (with an X drawn though the bar code with date written) or pack wrapper(s)

5. Date Code, if a full box or case was purchased (This is an alphanumeric code that can be found above your barcode or printed inside of your box)

This should be sent to:

The Topps Company, Inc.

ATTN: [redacted]

Can [redacted] please send images of the cards he claims are damaged? We would like to take a thorough look and determine what can be done, if they are in fact outside of our print standards.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Why should I have to pay for Topps mistakes? I am not going to pay to send something to them, when it was their mistake in the first place.

Attached are the images of the damaged cards that were requested, as well as pictures of the box itself and the individual packs.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

That's not the point. You messed up. You packaged a damaged item. You sent me a missing "hit." I am not paying to ship something to you, when you messed up. Either send me a self addressed stamped envelope, or I will be forced to take further actions.

I am so done with Topps.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

A pre-paid FedEx label will be emailed to [redacted] via email today.

Please follow the directions on the email and the instructions previously given for our policy on damages.

Review: Topps Company runs 3 Online 'apps' that comtinue to advertise products that in actuality are not even available for purchase, causing consumers to buy their virtual reality cards and having zero chance to obtain these 'chase' cards. They have done this numerous times in the past. They will claim they make things right but for a very long time they never did alert the consumers. They also post erroneous odds for their products. They readily admit they run a simulated gambling app and for many months they failed to disclose accurate odds, even not even posting odds for long periods of time. They are frauds. Many of their 'players' are now figuring out they are literally stealing money from people when they fail to deliver what they advertise. I have already contacted the FTC about their illegal scam. It's clearly obvious their apps are NOT regulated by anyone and I strong suspect they are misleading the consumers..Desired Settlement: I have spend an estimated $15,000-$20,000 on Topps virtual cards. I would prefer a complete refund and they can have every single virtual card I own in their app. The head of Topps Digital is [redacted]. I would like to speak with him personally about a settlement. If they will give me a refund I will gladly end my relationship with them and take my money elsewhere.

Business

Response:

This consumer has consistently been a source of problems for the staff of our digital apps and our community of users for over two years. His aggressive claims of our admissions running a “simulated gambling app” are extremely outlandish, without any merit whatsoever, and completely incorrect. He has unjustly badgered the staff and community for a long, time making similarly aggressive claims. We would be happy to share records of this information so as to shed some light on this topic to the mediator.

Topps will not assist this consumer with his malicious claims in any way whatsoever.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been solved because:

I invite the Revdex.com to look at Topps Bunt app page in the [redacted], Topps readily admits their app contains 'mild simulated gambling' yes they comtinue to post erroneous odds, only posting these odds after public pressure to do so by myself and other members. Like I said if Topps issues me a refund for money spent on their apps I will gladly give up all my inventory on their apps and will discontinue use. [redacted] has a personal vendetta against me because I speak the truth, something he doesn't want people to know. This app is doing illegal things and they know it..

Review: Sent in the redemption code for a 2012 Five Star Baseball Dual Signature Patch Book, [redacted] and [redacted] FSBDAP-EK redemption. After many months of waiting I received substitute card Certified autograph issue of Alex Rodriguez and David Ortiz arrived. It's is not what I specifically paid for. Not only are these not the same players, team, or league, the item received is not even from the same set from which I purchased. In fact the item received is from no set at all. This is a clear bait and switch situation, and depending on if they knew prior to the sending of the redemption card that they would not be able to fulfill this promissory note (redemption card), this could be outright fraud.Desired Settlement: Send the autographeed patch book

Consumer

Response:

At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

We are sorry to hear about your [redacted]’s dissatisfaction with our Topps Uncirculated program. Due to the substantial wait time for the completion of many redemption cards, we truly wanted to make right and try and over-deliver on the autographs we supplied as replacements.

However, despite our efforts, there were of course some pitfalls in this operation. Some low-numbered cards were difficult to adequately replace, as well as certain products (such as our [redacted]).

At the end of the day, we want all of our customers to be completely satisfied with the end result of their replacement. It is for this reason that we are processing a care package today for [redacted], which even includes a card of one of the athletes originally redeemed! His [redacted] tracking # is [redacted]

We hope that the product sent is met with nothing but enjoyment, and that all of the items are valued additions to his collection.

Sincerely,

Review: In October of 2012, I placed an order for a Bryce Harper 2012 Bowman Draft Orange Auto RC. In May, when it was realized that Topps would not be able to produce this card, I requested for a replacement of equal value. Six months later, a replacement of equal value has not been presented and I am not told by Topps that I would either have to accept their offer of a case of baseball cards (which is not a fair, or wanted replacement) or receive nothing.Desired Settlement: Either a cash payment for the value of the original card, or a fair replacement (of just one or two cards)

Business

Response:

[redacted] case is being handled internally with our superiors and legal department.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is not a response to the complaint. I've tried to resolve this with Topps for 7+ months, and again, rather than address the issue, they simply say they don't want to.

I've been told for 7 months a [redacted] would handle this issue. It has not been handled.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] was advised that he has to wait for Harper to

sign as he has rejected all fair offers.

Review: hi, I bought 2- redemption cards on ebay for $400 each for a total of $800 for the 2 topps redemption cards. each redemption card is good for 1- 1964 topps baseball unopened wax pack of cards for a total of 2 that I redeemed, here are the redemption codes I redeemed at [redacted] they are Redemption Code [redacted] 2013 Topps Heritage 1964 Topps Pack Pending [redacted] 2013 Topps Heritage 1964 Topps Pack Pending ok, so I redeemed these about 5 months ago and I still have not got them from topps and I have called over 20 times in the last 2 months and would sit on hold for 1-2 hours and then I would never get through, so I emailed at [redacted] at least 40+ times and not a reply in at least 3-4 months, I have tried [redacted] and [redacted] ,again with no reply, they do not seem to care 1 bit?? I spent $800 on these 2 redemption cards and I am not a wealthy person I just want the (2)-1964 topps baseball unopened (5-cent) wax packs I redeemed and a reply from them if they even have them yet or what is going on, this is not right to do to people ,what they are doing, thanks for your help, [redacted]Desired Settlement: hi, all I want is what I paid the $800 for , I just want my (2)-1964 topps baseball (5-cent) unopened wax packs, that I am supposed to be getting from them and I can not afford to wait , like this with no reply in 50+ emails?? not right to do this to people. please just send my unopened packs to me and please reply back to me if you have them and I just want them sent to me in the next 2 weeks, thanks for your time, [redacted]

Business

Response:

We must start by saying that [redacted] secondary market value is not what Topps goes by in order to as an issue. These cards that were purchased are inserted into our products at random, we do not sell them on the secondary market by themselves.

Review: I have 3 redemptions through this company of which they even market and advertise publicly but so far have not received either one of the three cards. Two of the cards are almost a year and half in redemption status. I have contacted the company numerous times and they still have failed to deliver the product. This in my opinion is outright fraud and a deceptive act and practice. In addition on the product they even advertise odds of autograph and memorabilia cards but when I contacted them about the product they didn't even have it fulfilled/autographed/procured. To me this is totally illegal. How can you advertise something you don't even have. I could make millions on this type of scheme as well....but yet they seem to get away with that type of tactic.Desired Settlement: Send the 3 redemptions cards.

Business

Response:

Please accept our deepest apologies for any difficulties you have encountered while using our redemption service. Please understand that very often, long delays in signing sessions are due to factors outside of our control. The same can be said for relic acquisition. We are still working to complete all of these cards. If you would prefer not to wait for the originals, please be advised of the replacement protocol we have in place to help you.

Review: I received a Topps redemption card that had a code on it to be redeemed at [redacted] for a trading card specified on the redemption card. The card was 2012 Topps Triple Threads TT Auto Relic Combo Gold Parallel Vick/McCoy/Maclin. The redemption code as entered on [redacted] is [redacted]. The card was shipped via USPS Certified Mail to my old address at [redacted]. I had recently moved and I put in a change of address form with USPS. However, since the item was sent via USPS Certified Mail, it could only be delivered if the recipient had lived at that residence. I did not know this and had figured it would be forwarded with the rest of my mail. Unfortunately, it was returned back to Topps on August [redacted] at 9:46 AM. The USPS tracking number for the package is [redacted]. I had originally contacted Topps Customer Service on August [redacted] regarding the issue by sending an e-mail to [redacted]. I was informed that my request to change the address was received and that it would be forwarded to the redemption department. I did not receive a response to the issue and had to yet again contact Topps. This time, I went through their Zendesk account to file a problem ticket. I again received a response on August [redacted] that the issue would be forwarded to the redemption department immediately. Nobody ever contacted me back about the issue. It is now August [redacted]. I have tried calling their 1-800 number numerous times, only to find that wait times were no less than a full hour at the least. I also left two messages with the department that supposedly handles online orders for Topps.com and have not had a single call returned. I am quite frustrated at this point at the poor customer service that I have received and the inability to contact anyone at the company.Desired Settlement: All I want is the exact card that I am entitled to that was returned to Topps. The address it was mailed to is [redacted]. The address it should be re-mailed to is [redacted]. I would like to have the card re-mailed to my new address ASAP.

Business

Response:

We are terribly sorry to hear about this mix-up and unfortunate lack of communication on our part.

Review: A couple of months ago I sent in a Redemption card for a Topps Originals Redemption out of one of their 2013 Topps Archives Boxes. This card would get me a Vintage Card, Pack or set. I received a certified bubble mailer in a couple months with a single pack of 1984 Topps Baseball Card valued at $2.00! Beckett, which is a leader in grading sports cards and comes up with pricing on cards says that a vintage card is dated 1980 or before. A pack of 1984 Topps cards is basically worthless. Topps spend more money on the shipping than the pack is worth. These redemptions were inserted 1:5000 packs of cards making them extremely rare and topps built them up to be amazing. A 1984 Pack of topps cards is not amazing and if topps thinks it is then they clearly do not understand the sports collectible work. I have waited on the phone for a customer service agent for hours. I just recently called and waited 45 minutes on the phone, when told I was #3 in line with a wait time of under two minutes, then every 5 minutes after that the wait time went up and the number stayed the same. I did a little research and nobody seems to be able to get through on the phone, and I doubt they read emails since I didn't get a response. This has been so aggravating! Their customer service is awful and they should be ashamed of themselves. These redemptions were selling in the card community for about $150-$200 because of what Topps was saying about them. Some collectors lost a lot of money on these because Topps wanted to clean out their stock room.Desired Settlement: I want Topps to call me with the reasoning behind such a rare redemption card being issued and the prize is a $2 pack of baseball cards. I've been a loyal customer of theirs for years but this clearly is a headache for their customers.

Business

Response:

There are a few crucila points to notes regarding this complaint.