The Topps Company Inc.

Review: The Topps Company inserts Redemptions into it's card packs that they distribute. The Redemptions are a promise to deliver a specified Sports Card at a later date, as it was not available at the time of distribution. Per the Redemption terms, Topps allows "12-15 Weeks" for delivery of the card(s) promised on the Redemption. It has been 6 months since I submitted I requested a Redemption card that I purchased to be fulfilled, and to date there has been no communication and/or update as to when I can expect delivery of the sports cards that they owe me. This is UNACCEPTABLE and something needs to be done about this, because many other people are in the same situation. Topps is inserting these "Contracts" to deliver sports cards at a later date, and they are not following through on their commitment. This is a glorified situation of fraud, as these redemptions cards are sold on the secondary market, with the intention that Topps will fulfill their Obligation, yet they refuse to do so. I myself have spent approx. $1,500 on these redemption certificates, only to feel a sense of being robbed due to Topps not fulfilling my request for delivery! Something needs to be done about this. if not resolution is reached, I will be pursuing legal damages.Desired Settlement: I WANT DELIVERY OF THE SPORTS CARDS THEY OWE ME FROM THE REDEMPTIONS THAT I SUBMITTED OVER 6 MONTHS AGO. OR RATHER IF THEY ARE NOT ABLE TO PRODUCE THE CARDS, I WANT TO BE COMPENSATED FOR THE AMOUNT OF MONEY I PAID FOR THEM!

Business

Response:

We do apologize that [redacted]'s cards are taking such a considerable amount of time to complete. Often times, due to production scheduling, athlete signing sessions being delayed, and many other factors, redemption cards do sometimes take longer than the estimated timeframe indicated on the back of the card. For this reason, we do have a substitution policy in place, which we would be happy to oblige in for [redacted] so he does not have to wait any longer.

Our substitution policy is as follows:

Our customers can "opt" out of their pending redemption card(s), and we send a card or multiple cards (depending on the number the customer wishes replaced) which is of ??equal value and same sport ??to the original card redeemed. Replacement cards would be received within 3 weeks if this option is chosen, and one, more, or all cards in an account can be replaced once eligible.

We would truly like to work with [redacted] on this, and would like to hear players and teams he is interested in if he interested in replacing these cards, so we can try our very best to make the replacements highly valued additions to his collection.

Thank you, and we look forward to resolving this with you.

Review: I purchased their products, and I got what's known as a redemption card. It's for an autographed card of Dez Bryant. To date I have not received the item. It was suppose to be a 2012 Prolific Playmakers Autographed card #PPA-DB. I have contacted the customer service about this for some time now and have yet to get a response from them. I've waited and waited for over a year now and nothing. It's not unusual to have to wait because the players must sign the cards and this takes time. I understand that, but this is a 2012 redemption card and I'd like to think that after two years the player has signed the card. Not to mention the fact that I have yet to hear from Topps customer service. The least they could do is contact me via email or phone, since I have provided both, and explain to me the delay!Desired Settlement: I would like the item and a letter of apology for not caring enough about their customers to keep them informed, and for having to wait so long! I am an avid collector and I doubt I will ever support their products again! They would have to do something to really impress me for that to happen!

Business

Response:

We would be happy to substitute the card for another card that is currently available. Please contact ###-###-####, any respresentative can help you with this replacement.

Review: I have 6 redemptions from the product Topps 75th Anniversary for autographs 3 of which are from Corey Feldman, 2 are from Van Williams, and 1 is from the now deceased Russell Johnson. This redemptions were done nearly a year ago and I have yet to receive a product only that these items are still pending. The last time I called Topps they said all autographs had been fulfilled they were waiting for the actual cards to be manufactured and had no idea when or if that would happen. Russell Johnson has been dead for almost a year and he signed these autographs BEFORE his passing. It's absolutely unacceptable that these products haven't been fulfilled in a YEAR? Come on? I bought several several boxes of these to get these items and I have gotten no where. I need someone to fix this. Either get me these 6 items as advertised that I pulled from packs and paid for or get me something comparable to all 6 mind you some of these are rainbow foil and diamond sparkle versions.Desired Settlement: I need someone to fix this. Either get me these 6 items as advertised that I pulled from packs and paid for or get me something comparable to all 6 mind you some of these are rainbow foil and diamond sparkle versions.

Business

Response:

Topps worked directly with consumer on replacements for the original cards. The original cards became available and were sent to the consumer in place of the subs sent. Tracking # [redacted]

Review: Nearly 2 years ago, I bought a "redemption" card for an autographed card. This means that the card was not ready when the product was made, so they put in a card that can be exchanged for the real card once it is made. After obtaining the card, I promptly redeemed it through the online redemption system. However, for 2 years, the redemption has been "pending", which means that Topps has not yet completed the card. It is unreasonable for a card from 2013 to not be ready yet when Topps is currently producing 2015 cards and will soon be producing 2016 cards.

I understand that in order to produce this card, Topps needs the player (Tom Murphy) to sign the card. I understand that it is reasonable for Topps to use this as an excuse, as it is out of control. However, in 2014, Topps created multiple products that were signed by Murphy after I obtained and redeemed my card. Topps should have had Tom sign my card before signing a single 2014 card.

Ideally, I would like Topps to do whatever it takes to get Tom to sign this card in a timely manner, although I understand it is a bit unreasonable to expect them to have Tom come over just to sign 1 card (assuming that no other people are in the same situation as me). If that's not feasible, I expect Topps to make and hold a promise that they will not release even 1 single autographed card of Tom in a new 2015 or later product until he has signed my card.Desired Settlement: Ideally, I would like Topps to do whatever it takes to get Tom to sign this card in a timely manner, although I understand it is a bit unreasonable to expect them to have Tom come over just to sign 1 card (assuming that no other people are in the same situation as me). If that's not feasible, I expect Topps to make and hold a promise that they will not release even 1 single autographed card of Tom in a new 2015 or later product until he has signed my card.

Business

Response:

Topps works fulfill all

redemptions as quickly as possible. The following is Topps policy for substituting your redemption for another

card: Must be more than 15 weeks since submission of the redemption A random replacement will be selected of equal market value of the original

card Substitution will be for the same sport No guarantee of specific player, product, or year can be given

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Either this isn't true, or Topps is very bad at their job.As stated in my original complaint, Tom Murphy signed cards for multiple sets for Topps between 3 and 12 months after I redeemed my redemption card. There is no good reason for Topps not to have Tom sign my card. If the player was highly collectible and didn't sign cards often, or if it was an older player dealing with medical problems who had trouble signing, it would be reasonable for it to take this long. However, Tom does not have any trouble signing. Topps just failed to bring my card for him to sign last time they had him sign cards. This is unacceptable for a company that bases their business off of cards and sells so many cards. I'm extremely disappointed that Topps isn't willing to admit that they messed up and try to make it right. I'd also like to point out that the card I redeemed was for a specific card of a specific player. I do not want a "replacement". Tom is still alive, still capable of signing, and still willing to sign for Topps (as seen by the fact that he signed thousands of cards for them in 2014). There is no reason that Topps isn't able to get my card finished, and there is no reason that they should be suggesting that I take a replacement for it. Topps is not giving me the product I paid for (either by refusal or incompetence, I can't tell which) and is suggesting that I take something else (which, as I have heard from other collectors, is usually worth less than the card I am owed). That's bait and switch. Not to mention that this is the only one of this card out there (assuming that Topps has actually printed it, which is not a safe assumption). There is no market value of this card. To any other consumer out there, TOPPS REDEMPTION CARDS ARE A SCAM!!! You pay for something and they don't give it to you. I'm never buying another and I may take legal action if that is what it takes to receive what I have purchased.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Consumer will have to continue to wait for the card, as he does not agree with our policy for a substitution.

Review: I bought a hobby box of 2016 Series One baseball cards and they were damaged. I have bought many hobby boxes and this is the first one I got with damaged cards inside. Now I am out over $70. I also contacted your customer support many times and they did nothing.Desired Settlement: I just want a new box I can open.

Business

Response:

The Topps Company will replace any Topps produced card that is determined to be damaged or defective from anycurrent-year product (only), while supplies last. Topps will send a replacement of similar value (same card not guaranteed).A request must be accompanied by the following five items: (1) Missing Hit/Damage Claim Form, (2) a letter of explanation, (3) copy of receipt from the store in which you purchased the cards, (4) pack wrappers and (5) proof of purchase (UPC code found on the bottom of the box) sent to the following address:The Topps Company, Inc.[redacted]

[redacted]ATTN: Consumer RelationsTopps strongly recommends sending all replacement requests in a fashion which provides proof of delivery, within padded envelopes or boxes. Please note that The Topps Company is not responsible for lost, stolen, damaged, delayed, or, misdirected mail. Replacements for eligible cards will be shipped within 2 to 4 weeks of receipt. Any ineligible cards received (or any cards that Topps is unable to replace, for any reason) will be returned back to the consumer.

Review: I have had a redemption card for a 2012 Topps Strata [redacted] Autograph that I redeemed on the topps redemption site over 6 months ago and every time I call I get a different answer as to where the card is in terms of becoming a fulfilled redemption. I've asked for a replacement and was given two different answers on replacements and then I was told by another employee that the card is in production. This company has a history of redemptions with me and I have never had the amount of problems as I've had with the last two redemptions. Now my emails have not been answered nor have my twitter posts been answered by their "so called customer service" department. If you can't produce a card you promised and you switch it out with one that's different it's called bait and switch. I don't understand how any redemption "switching" is legal whatsoever. Surely when you buy the product and you're told "this card is a [redacted] auto", then it's got to be a [redacted] auto. That is what you call a misrepresentation if they knew the card would never be made. [redacted] 2011 Topps Tier One Top Shelf Dual Relic of [redacted] Pending as per the topps redemption page [redacted] 2012 Topps Strata Football Rookie Auto Variation of [redacted] Pending [redacted] 6/**/13 [Keep this message at the top of your inbox] To: [redacted] Picture of [redacted] From: [redacted] Sent: Fri 6/**/13 2:27 AM To: [redacted] Be careful! This sender failed our fraud detection checks. Thank you for contacting The Topps Company. We have received your request, and will happily respond as soon as we possibly can. We look forward to speaking with you, and hope to resolve your issue to your utmost satisfaction. Sincerely, Customer Service Team If your issue remains unresolved, please update this question here. Question Reference #[redacted] Questions: [redacted] Date Created: 06/**/2013 02:27 AM Last Updated: 06/**/2013 02:27 AM Status: Unresolved Discussion Thread Customer ([redacted]) 06/**/2013 02:27 AM Hi, I've been waiting for the following redemption now for quite some time: [redacted] 2012 Topps Strata Football Rookie Auto Variation of [redacted] Pending Will this card ever be done? Thanks! [redacted]Desired Settlement: I want an autograph of a top ten NFL draft pick autograph as [redacted] was a top ten draft pick in replacement for the card you failed to have in you product as advertised.

Business

Response:

Hi [redacted],

Review: I purchased Topps Product 2013 Topps Series 2 Hobby box and received a redemption card for "Making Their Mark Auto Relic of Mike Trout". I redeemed the card on their website 6/**/2014, well within their expiration date of 6/**/16. After waiting 1 year and 2 months to receive my card, I contacted Topps via their website 8/**/15. I received a response from "Minerva" 9/**/14 with a follow up on 10/*/15. Here is the email chain in chronological order, I have not heard from Topps since 10/*/15.

Question Reference #[redacted]

Questions: TBBPL1VD87 2013 Topps Series 2 Making Their Mark Auto Relic of Mike Trout Pending

Date Created: 10/**/2015 08:41 PM

Last Updated: 10/**/2015 08:41 PM

Status: Unresolved

Discussion Thread

Customer By Email ([redacted] ) 10/**/2015 08:41 PM

Hi Minerva,

Thank you for the follow up. Originally, I was inquiring about the status of the card vs getting a replacement. I would rather have the card. Is it going to be made? Will it be made during the MLB off season? Mike Trout is a Topps representative and your redemptions reports have showed that he has signed 2014 and 2015 products – I’d imagine he can sign these as well.

I would only be interested in a replacement if it is another Trout Patch/Auto #’d to 25. I’d rather have the card if it is going to be made/signed.

Thank you for your time.

Response Via Email (Minerva) 10/**/2015 02:31 PM

Hi [redacted],

I have not received a reply back from you. Please note if you are interested in getting a replacement the value approved for your card is $150.00 [redacted] value.

If you wish to request a replacement please reply back to this email.

Thank you,

Minerva

Response Via Email (Minerva) 09/**/2015 04:33 PM

[redacted] Topps Customer Service Team

Customer By Email ([redacted] ) 08/**/2015 09:41 PM

Can you please send me an update on my request?

Customer By Email ([redacted] ) 08/**/2015 09:11 PM

Hello,

I am inquiring about the following card that has been pending in your system

for over a year now. I redeemed it 6/**/14 and have received no updates and

it still shows as pending.

Any help or info about when I will receive this card will be greatly

appreciated. Thank you.

TBBPL1VD87 2013 Topps Series 2 Making Their Mark Auto Relic of Mike

Trout Pending

===========================================================

In summary, Topps is attempting a "Bait and Switch" by offering an non-guaranteed replacement at a value of $150 [redacted] value. Unfortunately, they are determining this value based on what previous redemption cards sold for in 2013. The card that I am due to receive is worth considerably more today than the redemption card in 2013. They are undervaluing the realistic value of the actual card depicted on the redemption. While the cards pulled from opening packs and boxes within the trading card hobby are "random", it is no longer random when you pull and redeem a redemption card (I.O.U) that states a specific card you are due to receive. Additionally, Mike Trout is a Topps Spokesman and Topps has fulfilled numerous Mike Trout redemption cards from later years, i.e. 2014 and 2015 as published in their own "Redemption Report". Also, nowhere does it state on Topps product packaging (box or pack) that there is a chance you will receive a redemption card and if redeemed, another chance that you will not receive what was promised. Regarding this particular card, when compared to others from the same set that are "live", I am expecting a Mike Trout Autographed Patch Relic Serial #'d to 25.Desired Settlement: I expect to receive the card depicted on the redemption card that I redeemed. Otherwise, I want a similar card of the same player that includes an Autograph, Patch Relic, Serial #'d to 25 valued at $350+ as indicative of current (ebay) value on the secondary market for a similar card of the player depicted (Mike Trout). I also expect that any valid replacement offered to me must be approved and resolution accepted by me and that I receive the card or tracking info for the card before I close this case. Thank you.

Business

Response:

The card due to the consumer is still pending. We are understand it is past the 15-weeks we hoped to have the card completed. The consumer can continue to wait for the card, no ETA at this time. Or the consumer can request a substitution following our policy he was given by our CS rep.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As stated previously I have waited a year and a half already. At the very least, Topps should offer an ETA for this specific card or offer a comparable, equal and realistic replacement as requested earlier. If no ETA can be given for this specific card I do not and will not accept a substitution "Following their policy" as they severely undervalued the value of the card mentioned on the redemption card. If Topps would like to offer a comparable Autographed Patch Relic #'d to 25 of Mike Trout from another set of the same year or later years valued at current value of $350+ I will consider a replacement. It is an unethical business practice to make no mention of redemption cards even being possible in their product(s) and then proceed to respond to customers that they can get a substitution based on their own made up policy that favors the company. This is a bait and switch tactic based on their "hopes" of having the card completed and should be unacceptable for any business to continue doing.

Sincerely,

Business

Response:

Yes, Topps does plan to complete the card due to the consumer - no ETA at this time.If the consumer would like to wait, please advise.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I will continue to wait, however, as requested previously, I will also listen to your comparable replacements of the same player and type of card, sent through Revdex.com so everything is documented.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased an item from the website. I received an order confirmation email. Two weeks went by without any shipping confirmation, and without the product being received (even though the website said that orders are shipped within 24 hours, and would be sent via UPS Ground). I tried calling the customer service line listed in both the email and the website; it is disconnected. I tried emailing the customer service email address, and I have not been responded to in 3 business days. This was a birthday gift and the timing has been completely ruined.Desired Settlement: I demand a refund.

Business

Response:

[redacted],

Review: I PURCHASED A CASE OF 2012 TOPPS FIVE STAR IN MAY. I WAS SHORTED A HIT IN 1 BOX. AND ONE OF THE CARD I PULLED IN ANOTHER BOX SEEMS TO BE FAKE. I CONTACTED TOPPS AND FILED A CLAIM. I STILL HAVE NOT HEARD BACK ON THIS. I HAVE SENT MULTIPLE EMAILS AND CALLED MULTIPLE TIMES. THE LAST 3 TIMES I HAVE CALLED I HAVE BEEN ON HOLD FOR OVER AN HOUR. THE FIRST TIME I CALLED I WAS ON HOLD FOR 1 HOUR AND 25 MINUTES. AFTER A REP ANSWERED I STARTED TO GIVE HIM MY CASE NUMBERS AND HE SAID HE DIDN'T WANT TO DEAL WITH ME AND HUNG UP. THE NEXT TIME I CALLED I WAS ON HOLD FOR OVER 1 HOUR AND 30 MINUTES. BY THIS TIME IT WAS ALMOST 1630 EST. AND THEY CUT THE PHONE OFF. THEY CLOSE AT 1600. THEN THE LAST TIME I CALLED AFTER 1 HOUR ON HOLE MY BATTERY DIED. THEN I CALLED THE MAIN OFFICE. I FINALLY RECEIVED A CALL BACK FROM SOMEONE NAMED [redacted]. AND I HAVE CALLED AND LEFT AT LEAST 25 OF MESSAGES RETURNING HIS CALL AND HAVE NOT HEARD ANYTHING BACK.Desired Settlement: I AM NOT ASKING FOR ANYTHING I DO NOT DESERVE. I JUST WANT MY REPLACEMENT FOR MY MISSING CARD. AND AN EXPLANATION ON THE FAKE CARD.

Business

Response:

Hello [redacted],

Review: I have send in 2 redemptions to the Topps company for items that I had purchased. This has been over 2 years agon and I have still yet to receive my redemptions. I have called and emailed the company numerous times and have also been told that I would be getting a replacement for one of my redemptions several times and I have not received anything yet. I have been told that the items for my redemption have not been aquired yet by Topps.... should it not be illegal to offer/sell items that have not yet been aquired? Now none of my emails are not being returned and when I call I am repeatedly told that a replacement will be sent for one of the items that I agreed to a replacement on, but I have not received anything. The redemption states that I should have received my item with in a 8-12 weeks (or somewhere around that time) and now this is going on over 2 years. I have exhausted hours of my time waiting on hold, typing emails ect trying to retrieve what is rightfully owed to me. At this point I an extremely exhausted in trying to deal with this matter as NO progress has been made and I feel like I am being ignored. Please Help! The nature of the complaint could be several... advertising of a product not available is the one that stands out the most based on the responses that I have received.Desired Settlement: I would like to be able to get my redemptions and if at all possible something for my time and troubles, but my main goal is to just get what I am owed.

Business

Response:

We do not know exactly how or why this issue has gone on for so long unfortunately, but truly want to help and will resolve this at once.

Review: brought CARDBOARD ICONS - FRANK THOMAS COMPLETE SET GOLD ED. # TO 49 , a few of the pictures are faded , not sure if this is a regular thing but I am not very happyDesired Settlement: would like a replacement so I can enjoy them instead of a few thats fadede

Business

Response:

After looking through our order system and email management systems, we are not able to find any order for this consumer with the contact information on this complaint.Please supply the order number, email address, name, and ship to address for this purchase. This will help us rectify this issue quickly.Please use the link below to review our return policy:[redacted]

Review: I've been waiting for Topps to fulfill my redemption cards. I've called and never gotten an answer. They want to give me a much lower I. Value replacement and I keep telling them no. I want the two owed to me.

TPF1XBVPF9 2014 Topps Prime Football

VFBHSHVNM8 2014 Valor Football

Here are the redemption codes and the sets. Both are Odell Beckham Jr, Rookie auto cards.Desired Settlement: I've waited long enough, I've asked many times for a resolution, none were fair. Topps wants to send me lower valued replacements. I want my Odell Beckham autos. I've tried reaching Topps by Facebook, Twitter and phone.....please send me my 2 Odell Beckham autos. Both are #/75 or lower.....

Consumer

Response:

At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

Consumer recently accepted an offer for a substitution. It is being processed to ship. Originally, the consumer disagreed with Topps policy on current market value.

Review: Topps continues to change the rules within their Star Wars Card Trader App for iOS and Android devices without notice or reason, causing anything you've bought to lose up to 100% of its resale value. Today they extended offer from 48 hours up to 120 hours, an increase of 150% from the original time frame. At a 48 hour window, the offer would have been limited and had a value close to $50-$75 on [redacted]; but Topps extended this window so that the offer was no longer as scarce or rare. A number of people, me included, spent real money to make sure I acquired the digital cards in question within the 48 hour period. Now after the extension, there was no reason for me to spend any money as I would have easily been able to collect the digital cards in question within the 'new' 120 hour time frame.

Unfortunately, this is status quo for Topps. They have manipulated the odds within the Digital Cards that didn't match the press releases, they have changed release times without notice, and they continue to offer horrible customer service.Desired Settlement: I would like the original 48 hour time frame reinstated immediately and/or a refund of any money I've spent within the app since the Grey Imperial Officer announcement was released.

Business

Response:

Topps Apps changed the deadline back to 48 hours to preserve the value of this set.

Ask yourself how a chewing gum company that makes the worst gum has grown into an international business conglomerate. Its 2015, they own one the most basic programmed apps there are that have more malfunctions than any other out there. Once in a while they apologize for inconvenience and its all a ruse. The apps work exactly as planned. In the user agreement you give license to use and sell all of your personal information. When people express outrage they are flagged based on an assumption of a generalized scale of the users age. This allows them to know which users they are looking for specific information from. Adults are unwanted and weeded out as sore thumbs and eventually banned without cause or reason. They were caught having violated coppa once in 2014 and commissioned four apps shortly after. The sales of credits is where the developers make their money and is also extremely fraudulent in their practices. They create a false sense of rarity on digital trading cards by marking them as sold out at lower numbers that conflict with other devices or your own later in the future by increasing in availability despite being sold out. This disproves the number of these "rare, common, scarce, limited, or super rare" digital pictures of trading cards there are available. They've even tried making this number un-readable. They create panic in children and even some adults by having award deadlines by collecting the set before a specific time sometimes resulting in an extra card that is impossible to get afterwards but still somehow grow in number of available. You are only allowed to see ten users who have the card unlocked at a time as to add to the sense of its scarcity. The support for topps are only allowed to answer questions by paraphrasing or quoting policies and user agreements/terms of service and have never been from 2015 unless for the wrong department in my experiences. Any complaint is simply filed and marked solved, remaining ignored, until mods have time to view the account and decide what reason they will suspend the account for. Persistently asking the status on claims will heighten your threat level and more quickly result in your permanent ban so you will no longer be able to warn others from your account that would have credibility. This company is in fact so greedy, they will politely send notification to assure you that your permanent suspension does not take away your "priveleges" of purchasing credits. Absolutely disgusting. I am researching all their sub corporations, and affiliates to ensure they never steal another measly penny from me.

Review: I purchased a case (8 boxes) $450.00 worth of Topps product "Mars Attacks Invasion". I opened the 8 boxes and was less than happy with the product. Also, one of the packs out of the 8 boxes contained a BLANK card - the card was white on front and back. I emailed Topps customer service. I received and automated response stating I would be contacted by some one at Topps. After 5 days of NO RESPONSE, I again emailed Topps customer service. Still NO RESPONSE from Topps. Considering how much I spent on Topps' product, All I asked for was to have Topps REPLACE the blank card with something from the Mars Attacks Invasion.

Topps Company seems to have the attitude that they do not have to respond or deal with customers about anything bad or negative.

Topps is more than happy to sell the customer anything, especially at top dollar but, when the customer has a problem, Topps wants nothing to do with the customer.

I paid a lot of money on Topps product and all I asked for was a response from Topps to acknowledge the problem and replace the blank card with something decent from the same Mars Attacks Invasion series.

I even offered to mail back the entire pack of cards that the blank card came in!Desired Settlement: An apology from a human representative at Topps AND to replace the blank card.

Business

Response:

We are sorry to hear that no resolution was reached here.

Review: I have been waiting on a redemption from Topps for almost 2 years. The redemption is for a 2012 Topps Finest Autograph J[redacted]. I have called customer service several times and got the run around. Topps Customer Service Reps said that they were waiting on [redacted] to sign the card and the next time I called they said they were waiting on the game used material ( patch ). Yet Topps has released three 2013 products with actual cards of [redacted] that contain his autograph and patch pieces ( game worn material of [redacted] ). I don't think this is proper business to have committed to making a card for a consumer, then releasing other cards of the same player in newer products, without taking care of previous engagements. I feel as if they gave away my card and thew me on the back-burner. I can provide proof ( 3 examples of products that they released of [redacted], that are the same caliber card as mine. These are active 2013 Topps cards for sale on [redacted]. 1.) [redacted]Desired Settlement: I would like this card or any high end 1 of 1 Jumbo autographed of [redacted]. I also think that they should do something special for making customers wait 2 years on a baseball card.

Business

Response:

[redacted] card was just completed in full.

Review: About a year ago I purchased a box of 2013 Topps Series 1 baseball cards. Inside the box I received a redemption card for a World Series Champion Auto relic of baseball player Brandon Crawford. I redeemed the card online via Redeem.topps.com.

I am still waiting for the card. I understand there could be many reasons for the delay, for example the athlete hasn't signed the card yet. I understand the Topps can't force the athlete to sign.

Here are the details of the redemption.

[redacted]2013 Topps Series 1 World Series Champion Auto Relic of [redacted]Pending

After 15 weeks of waiting, Topps sent me an email asking if I would like a replacement card of equal value. I responded that I would like a replacement.

That email was sent 7/**/2013.

On 1/**/2014. I sent a email to Topps customer support inquiring about the status of my replacement. I never received a response.Desired Settlement: The current beckett book value of a 2013 Topps Series 1 World Series Autograph Relic of Brandon Crawford is $175.00. I request that Topps fulfill a replacement for me with one baseball card of equal or greater value to the Crawford card.

Business

Response:

We will be sending an equal-value replacement to [redacted] to his [redacted]

Review: Topps, as a manufacturer of collectible cards will put product autographed by athletes into products. Each product on the box says that the box is guaranteed to have, for example, 2 autographed cards, 1 autographed game used relic, and 1 relic. In situations where Topps is unable to get an autograph into a product that they want in there, they have what is known as a redemption. A redemption is a card that says that you will receive a copy of the card once the athlete is able to sign. In order to redeem these cards you must register an account on their website and enter the code from the card that is located under the scratch off. In my situation, I had 3 cards that needed to be redeemed. The code for the first card didn't work on their site. I kept reentering it and my account was locked from my use. I contacted Topps via phone support on numerous occasions only to be met with unreasonable multihour wait times. I contacted their support email address to no response. I eventually got in touch with a [redacted] at the company who told me to mail them in at my expense so I did. This was around September 17th. Every week I asked for updates if they got them and they never said they did, despite numerous attempts to contact them, even through Twitter. It's now December and I have no cards that are advertised in boxes I spent a total of nearly $300 on. Topps did not have a system in place for people who mail in cards that either got lost in the mail or lost at Topps's redemption center. So I am out cards that have a variable market price that could be much higher than the $300 spent.Desired Settlement: I have spent many hours trying to contact Topps on the phone. I have tweeted at them many times, rarely received a response, and even then never a followup. Due to an error in the Topps online redemption client, I am out promised advertised cards from product that I spent nearly $300 on and that could be worth more, plus postage fees. It has also taken Topps an unreasonably long time to ever give any response besides that they will look into it. I would like my product to be replaced, an apology, and additional compensation due to the unreasonable length of time for Topps to still do nothing to solve my problem. I would like to add that they give away thousands of dollars in free product via their social media (Twitter and Facebook) presence each week in random contests, yet are unable to put forth any effort to solve this problem that costs considerably less.

Consumer

Response:

The reason why the value is different is that the value of the product has a greatly fluctuating market price. One day it could be worth $300, two weeks later $50 and two months later $650. I put $1000 as an arbitrarily large number for an upper limit as to value. If punitive damages are not possible, I do not seek them as part of a settlement, but still would like them to put that forth as a good faith gesture since we are dealing with false advertising and a breach of service agreement in addition to lack of customer service. I am seeking at minimum a refund of what I spent to purchase the product, but due to the volatile nature of the financial value of the product, coupled with the numerous facets of this complaint is why I categorized it as a free service and typed in an apology (which I don't think they would give me), a refund (which is easier to do but not in the spirit of the industry, and doing something to show me that they want me that they want my business. But at minimum I am seeking a refund.

Business

Response:

If [redacted] could please respond with images of the cards he mailed in, or a relevant tracking number from any courier that demonstrates it was in fact received, we will happily look into this further, as we do not show any records of cards mailed in during the time-frame specified on the complaint.

Review: This is in regards to some baseball cards that Topps currently owes me. Topps company has had a redemption program in place for years now. Basically what happens is if they make a product but haven't had a player sign autographs on the card by the time of release, you get a redemption code which you go online and enter. Once the player signs the cards, Topps ships the cards out to you. Thats how its suppose to work. Well I have been waiting for 2 years now for them to redeem Dale Murphy autographs from the 2012 5 star product. If this were a situation where the cards were unable to be redeemed because the athlete wasn't able to sign them for whatever reason, I could understand, but the fact is [redacted] has signed products for Topps the past two years ON CARD, which makes me believe that this is a manufacturing issue, or Topps has promised a product that they cannot deliver. The product is to contain a relic, and I have a feeling that maybe they don't have a relic for [redacted] at this time, so they aren't able to redeem regardless. I believe that is bait and switch to a degree. You are promising a card in your set, and have no means to fulfill. I know [redacted] and when I told him of the situation (because when I called and waited on hold for an hour, the representative tried to blame [redacted] for the delay) he contacted Topps and asked for any cards that needed to be signed to be sent. So what does Topps do? They send him cards for an upcoming 2014 release instead. Why are they filling new product needs before fulfilling ones that are 2 years old? Because as I mentioned earlier, they don't have the proper resources to do so, and should have never promised their customers that they do. The other redemption I am waiting on is a 2013 Clint Frazier Bowman Black autograph. I had other cards of this player that I had to redeem and they were sent. So why not the other one? Well, the representative on the phone told me that the card has to be manufactured. Well why are all the other Bowman black cards from that year manufactured but this one? Wouldn't it make sense to have it made and signed when the rest of the cards were? I know many other customers of Topps Company that have similar stories. Topps is making promises that they can't fulfill, and someone needs to be enlightened of the situation. To someone that doesn't collect baseball cards and understands the hobby some, this may not make sense, and could probably be explained better on the phone if someone would like to contact me that would be fine. In my eyes, Topps needs to be stopped of these practices. I have a lot of $ tied up in these cards, and of course I am at there mercy and its not like I am collecting interest on these cards as my $ sets in their bank account.Desired Settlement: I want the cards that are owed to me. I have been waiting 2 years and its been way past long enough. I don't want to accept some cheap replacements that they are known to give either. I want the Dale Murphy 5 star relic cards that are due to me.

Business

Response:

We hope to shed some light on these pending cards for [redacted].

The Five Star card was printed at a later date than the original print run of the product. This could have been due to a variety of issues. This is why this particular card still needs to be signed. Signing sessions with athletes and former athletes are accompanied by contracts and specific guidelines, so there is often a considerable amount of time between signing sessions.

[redacted]'s Bowman Black autograph has different circumstances. These cards were printed and ready to be signed, but were damaged in production. As a result, the cards need to be remade unfortunately, as we would not have them signed and shipped in the condition they were in.

Due to these circumstances, we have a replacement card policy available to our customers. We will assess the current value of each of these cards, and send equal-value replacement autograph cards to [redacted] to replace the long-pending cards. We cannot guarantee any particular product, athlete or card type in this process, but certainly guarantee the same sport and same current value.

Please let us know if this is something [redacted] would like to agree to, or if he would prefer to wait for his original 2 cards to be completed.

Thank you.

Review: I purchased a redemption for a baseball trading card back in late 2013 for $620 from a seller on [redacted]. It was a 1/1 [redacted] Letter Patch Auto card. Topps fulfilled the order around 12 months later but when the card came through, it had been incorrectly manufactured, with a plain piece of game used jersey inserted into the card, instead of a (more expensive) letter patch from the player's jersey. When I complained to Topps, they suggested that I send the card back and the error could be corrected. I sent the card back in Sept/Oct 2014 in a hard plastic case, which is the appropriate case to protect a trading card. I also took photos of the card before it went back, which clearly shows the card was undamaged.

After chasing them up in November, I was informed that they had sourced the correct patch and would correct the card and send it back to me.

When I chased again in early January, I was told that the card was now damaged and they would not be able to return it to me but they valued the card at $350 and would send a replacement to that value. Their estimate was based on the "market value for the card", despite the fact that this is the only one in the world and therefore the "market" price surely represents what I paid for the card ($620). I asked for a photo of the damaged card which they eventually sent through. The damage is relatively minor and I stated that I was prepared to accept the damaged card back and I would leave it to Topps to determine what they felt was fair for damaging my card whilst in their possession.

They then claimed that they can not send the card back to me until I sign some sort of waiver which I imagine will remove any responsibility for the damage or financial loss. I stated that I felt this was unnecessary as the card remained MY property (i.e. I still had legal title, even if it was on their premises) and I therefore demanded that they returned the card straight away.

A week later, I have spoken to their customer service team on no less than seven occassions and they still say that they are waiting for their legal team to confirm whether they can send the card back.

I am from the ** and therefore am not familiar with ** state laws. Nor do I have the means to instruct a lawyer in the US to deal with this matter. I would be grateful if the Revdex.com would submit my complaint to Topps and any help you are able to give in resolving this situation would be appreciated. I have clearly noted down times, dates, who I spoke to, photos of the card before and after and copies of e-mails to and from Topps if this is necessary.

Many thanks [redacted]Desired Settlement: Topps should return the card to me, whether damaged or not, as I believe that I retain title to the item in question, despite the fact that it is on their premises. If they choose to make a goodwill gesture as a result of the incorrect manufacture and then damage caused to the card whilst in their possession, I will leave it up to them.

Business

Response:

The card was returned to [redacted].Tracking # [redacted]It was delivered and signed for two days after it was shipped.Matter is resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

Topps have conveniently omitted the fact that they damaged my property whilst it was in their possession. They admitted to damaging the corner of the card and then trimming the card down to try to hide the damage they had caused. I have photos of the card from before and after. The card is now around 1/4 inch shorter from top to bottom (cards are a standard size) This has impacted the value of the card. Realising their mistake, they initially tried to get me to sign a waiver removing any responsibility on their part (I refused), so they returned the card with a message saying:This email is in reference to the 2013 Topps Triple Threads Letter Plus Autograph Relic Card of [redacted]. 1/1 (card # TTLPAR-CR).Topps offered to remake, replace or substitute the card and you have declined. Pursuant to your request and discussions with Topps Customer Service, we are sending back the card to you, AS IS. As a result, Topps no longer will have any obligation to replace, remake, substitute or otherwise address this card in the future.Best regards,[redacted]Customer Service RepresentativeIt is true that they offered to remake the card but they could not guarantee that this would be possible within the next 6-12 months, or even that they could do it at all.It is true that they offered to substitute the card but offered a value of $350, despite the fact that I could prove that it cost me in excess of $600.Following this message, I have not responded to Topps, but I do not accept that they have fulfilled their obligations in this matter. They have negatively impacted the value of this item through their own negligence, having incorrectly manufactured the card in the first place. I would have hoped that a company like Topps would have accepted their mistake and at least made a goodwill gesture, nevermind making up for the fact that they damaged a $600+ item.Instead, they constantly evaded the issue during our discussions and their response to the Revdex.com shows the complete lack of resonsibility they feel about this matter. I do not think you can damage someone's property, send it back to them with a note saying that they are only sending it back on the basis that you do not take the matter further. If I had taken my automobile in for a tune-up and it was dented and scratched whilst in the possession of the garage owner, they would liable to give compensation. They certainly could not say that they would only give me the car back if agreed not to take the matter further. This matter is no different to that example, I do not accept that Topps have resolved this issue to my satisfaction.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Topps considers this issue closed. The consumer has his card back as he requested after rejecting all offers to correct the issue.