The Topps Company Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not want random autos from you I want boxes with autos randomly inserted. I'll be filing a complaint next with [redacted] in [redacted] and also calling the [redacted].  I am asking one last time to please please make this right and stop offering what you have that's not a fair solution at all.  You have given me zero this far and haven't apologized one time for your huge mistake. The poorest customer service I have ever received when spending this much money.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Topps considers this issue closed.  The consumer has his card back as he requested after rejecting all offers to correct the issue.

Shipping did resume. Your tracking #s are as follows:Order [redacted] (116 cards) – [redacted]Order [redacted] (108 cards) – [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID [redacted].  Do you have A contact I can call or can you have them email me  [redacted]  Sincerely,[redacted]

Topps does not guarantee quantity of variations in a box/case the consumer is mentioning in claim. Odds of the cards the consumer is looking for are based on the print quantity of the product as a whole.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Good morning [redacted],Thank you for your reply, I have received approval to sub your original card...

(Museum Collection Auto Silver Frame of Xander Bogaerts) with a (Miguel Cabrera 2013/25 Tier One Autograph). However, we will not be able to complete this transaction until you have close your Revdex.com complaint satisfactory and provide us with written documentation.Once we receive confirmation of your Revdex.com claim being close , we will submit your replacement. Best,[redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined but in your email regarding replacements you have stated that you went off [redacted] prices...so which is it?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID [redacted].Sincerely,
[redacted]

As advised to [redacted], the card was reproduced. The card was completed and shipped to him in March 2015. Tracking # [redacted]

Topps system is designed to create unique codes for redemptions, the system cannot duplicate the code. To research this issue further, we request [redacted] to mail the redemption card to Topps Company: Topps Company [redacted]
[redacted] Attn: Customer Service Sabrina

[redacted] was advised this card is being remade since a value cannot be agreed upon. The card will be available once production is completed by the end of March 2015.  This has been expedited, normally production is about 12 months, not the 4 months we are completing this card in.

Hello.Our brand team who has been investigating this call out with the UFC.  We received this relic directly from the UFC labeled from this event.  Due to the lapse in time since the event, it has been challenging to determine where the discrepancy has happened with labeling the mat....

 Since we have been informed of this, we have stopped using the relics.  If and when additional information on this discrepancy become available, we will notify you.Customer comments:[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Topps worked directly with consumer on replacements for the original cards. The original cards became available and were sent to the consumer in place of the subs sent. Tracking # [redacted]

[redacted] has worked with our customer service department for equal current market value on some of the cards due to him. If [redacted] is interested in substituting any other cards, he can contact [redacted] or ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and...

have determined that my complaint has NOT been resolved because:

I paid 800 on [redacted]...so how can you tell me you use [redacted] prices but yet it does not matter what I paid...
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID [redacted].
Sincerely,
[redacted]

Topps policy for "missing" hits must be followed on the link below to receive cards.[redacted]As this consumer and the store owner were advised, hits are random no guarantee on values.  The inventory Topps uses to satisfy the missing hits are random, just like...

pulling from pack.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is the same thing they have offered and is not a fair compromise for someone who spent $525.00 and didn't receive what was advertised. I not don't have w chane to get a case hit or any of the color refractors. I would like a better more fair solution 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]