The Topps Company Inc.

Review: A number of years ago I was one of many people who had purchased cards on the eTopps.com website, which is owned by Topps.

The cards were not actually printed yet at the time of purchase and when printed, would either be held at their location for you, or could be shipped to you for a very small fee.

I have emailed them many times and received zero response.

I believe that Topps is not putting much interest into the customers of the eTopps cards.

At this time, I can log into the website and see the value of my cards.

The website is

They currently have 330 cards of mine.

The amount paid over a number of years was $2,416.72

The value of the cards is now $734.98

They currently want roughly $550 to ship me the cards.

Their shipping costs are both unreasonable and unrealistic.

In essence Topps is holding my cards hostage for astronomical shipping prices.

[redacted] has flat rate boxes that could easily be shipped to me for much less.Desired Settlement: I would like to have my cards shipped to me for a reasonable price.

Business

Response:

Topps is happy to offer a 20% discount on the shipping fee for the cards [redacted] has in his eTopps account. To process this request, [redacted] should contact our customer service department for full instructions, ###-###-####.

Review: I redeemed a redemption card that was live at the time, because one just like it sold for $569.00. I waited 2 months for the card and never received anything. I called in January to inquire about the card, and was told by [redacted] that the redemption was complete and that I would receive the card in 2 to 6 weeks. When that time had passed, I called back and [redacted] said she would check on it. In the meantime, the value of the card went from $569.00 to $249.99. [redacted] returned my call in a few days and told me that all of the remaining cards were damaged. I inquired about a replacement, and gave them a couple of options. After several more days, I called back and asked to speak to a [redacted] to resolve the issue. [redacted], the [redacted], said that she could only honor a replacement in the value of the lower price of $249.99. I protested that I expected the value should be based on price at the time of the redemption. She then told me that I had been offered a replacement, which I had not, and that she could not help me. I told her that was unacceptable, and she hung up on me. It is now April 2014, and I have nothing for a redemption card from 2012.Desired Settlement: I would like a replacement of the same quality card that would be in the amount equal to the $569.00 at the time of redemption for a live card.

Business

Response:

We would like to shine some light on this situation for the mediator. The other cards were, in fact, damaged, and we did not want to send a faulty card to [redacted].

As per policy, we substitute cards based on current market value. Furthermore, we offered a replacement card that had the same 2 athletes on it (Andre Luck and Robert Griffin III), but that offer was declined by [redacted]. We always want to replace a card with something our customer would be happy so receive - however, we offered the most similar card we have. This card is being remade for [redacted] so we can get him the original card he is owed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Thanks for the update concerning the issue I have with the Topps Company. I will shed a little more light on the practices of their company. The replacements that were offered were for similar but inferior cards. The card in question is from their highest end product and they wanted to replace it with cards from lessor products, and or sticker autographs, instead of on card ones. If they had any intentions or integrity of honoring their policy of replacing cards at the current market price, all they have to do is look at completed auctions on [redacted]. Item number [redacted] is the exact card that was redeemed back in October of 2013. This item sold on April **, 2014 in the amount of $550.00. It is short of my requesting replacement value of $569.00 by $19.00. I am fairly certain that Topps is aware of this, and that is why they have responded to remake the card for me. However, since I seriously doubt that they can do that in a reasonably amount of time, (I have waited over 7 months so far) I expect to be compensated with something equaling the value of the aforementioned $550.00. I feel this is just another, in a long line of stall and delay tactics they use to minimize their losses. I am willing to give them until May **, 2014 to have this card in my hands, or to have something of equal value by the same date. I will not settle for the remade card to have sticker autographs or any damage to the card whatsoever. The Revdex.com should also be aware that this is not an isolated incident with the Topps Company. There are several threads on sports cards forums about problems that other customers are having with them concerning their redemptions. Most notably Blowout Cards, with threads about complaints from everything from long waits on redemptions to poor packaging on bulk orders. I look forward to a resolution by May **,2014. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please see attached image. This shows the most recent sale price of the card [redacted] was due to receive. The screenshot shows that it did in fact sell for somewhere around $550 (due to [redacted] viewership rules, exact price not shown).

We are prepared to honor this value with replacement card(s) for [redacted], but ?cannot? guarantee any specific athletes or products.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, only if the replacement is one card for the replacement of the one card in question, in the amount of $550.00 as agreed upon per [redacted] completed sales. Once I have been contacted by the Topps company, and they have shown me in full detail, what the replacement is going to be, and both parties agree, this case should be completed. This should take no longer than 5 business days to be completed.

Sincerely,

Review: This matter concerns two separate products bought on two separate dates.

I purchased a sealed box of 2011 American Pie and received a redemption card. I also bought a sealed box of 2013 Topps 75th. I got a redemption card in each box stating I would need to submit the card for the redemption of two special inserts (autographs). I submitted these in December of 2013 and still have not received my products. I have e-mailed multiple times and get no response back. I call and am put on hold forever and never get anyone as they close ridiculously early. I searched online and found hundreds of similar complaints. I want my cards! Waiting this long is unacceptable and I along with countless others will never buy from this company again!Desired Settlement: I want my cards exactly as outlined on the redemption card. Not a substitute either!

Business

Response:

We are very sorry that [redacted] has waited so long for these 2 cards. The relic card he has hasn't been completed because we have been unable to obtain the relic to this point. We can send an equal value card from a similar product if he would like, and we can get that to him in just 2 weeks time.

The Russell Johnson autograph card is what we call a "sticker auto". This means the subject pictured signs an adhesive sticker, which is later applied to the card. [redacted] signed these for us before his unfortunate passing in early 2014. The cards have been printed, and need to be sent from our co-packer to our fulfillment office, where the sticker autographs will be added by hand.

For the trouble in waiting, we would like to extend the offer of a free box of Entertainment product to [redacted] .

Please let us know where we can send this, and if he would like a replacement for the first card mentioned above.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I would like more information from the business as there response does not tell me enough to make me accept the business response.

1. When will the Russell Johnson autograph be mailed?

2. What card will be substituted for the American Pie Relic? Can I choose what I would like to receive?

3. What box will be sent for the hassel? Could I get a hobby box of there newly released Star Wars Chrome?

After these questions are answered I would be willing to accept the business response.

Thank you, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

*

Consumer

Response:

At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID [redacted].

I did get a replacement card but I never heard back about the box they sent me, which was the only box I had asked not to receive. It's clear that communication this business is poor at communication.

Sincerely,

Business

Response:

Consumer received a box of product we had available, along with a 2013 Allen & Ginter Monty Hall. Tracking # [redacted]

Review: I bought a box of baseball cards and upon arrival I inspected the cards, there appeared to be severe misprint issues on most of my cards. I'm truly disappointed that such a reliable company has failed my expectations. I've called and emailed topps customer service but to no avail. Unfortunately it appears that I'm being swept under the rug. And frankly I don't think any paying customer should be treated this way.Desired Settlement: I would like a new box of 2015 Topps Baseball Complete Set trading cards.

Consumer

Response:

At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

Additional information is needed to resolve this issue. Where was the item purchased from? If purchased from Topps.com, the following information is needed: Please supply the order number, email address, name, and ship to address for this purchase. This will help us rectify this issue quickly. Please use the link below to review our return policy: [redacted]

Review: I have purchased multiple products and have received redemption cards. These are cards that Topps put in there products but does not have. I have four pending redemptions which have been pending for months [redacted], [redacted], [redacted], The last redemption is a baseball player who had past away years ago [redacted], a product that Topps said I was getting a autographed relic card of. After Calling Topps multiple times they said they were waiting on a autograph I tell them this person is dead and they say "I don't know how to answer your question" they then tell me to call back in a month so they can send me something different but they can't tell me what. This to me is terrible you can not sell a product of a dead person of which you do not have. I would like the exact card I was promised. as well as all the other redemption I have been waiting for.Desired Settlement: I hope for the Topps company to give me the exact card promised or a new box of the 2013 Topps triple threads of witch the false product was givin.

Business

Response:

In order to respond to [redacted]'s complaint regarding the [redacted] card. This former athlete is unfortunately deceased, but these are sticker autograph cards. That means, [redacted] had already signed stickers for us, which we have in-house, prior to his passing. The cards themselves need to be printed, however, and we can then apply these stickers to them.

As for the other cards in [redacted]'s account that are not yet complete, we can happily send equal-value autographed cards of the same sport to replace them, if he so chooses.

Please let us know. We look forward to resolving this issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The customer service agent's I have contacted could not tell me nor did tell me that. This card is a 2013 card and it is 2014 now. if it is a matter of the card being made why has it not been made?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

*

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I understand a that is a better answer than I have gotten from the customer service. I will wait a little longer for the card before I try to negotiate a different card. thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

%

Business

Response:

We would like to thank [redacted] for his understanding in this situation.

The option to replace the card will be available to him at any time if he so chooses.

Thank you.

Review: I purchased a large quantity of Topps baseball and football cards over the last 12 months. I had a preference for the higher end of their product line. In these products, there are "redemption" cards. The card is found in a pack of cards when topps is unable to have the "real" card available in time for a print run or delivery date for the product. These cards are then registered at a section of the Topps website and once the card arrives at Topps it is sent to the registered owner of the redemption card. I have several redemption cards which are well over the 90-120 day timeframe that Topps looks to meet. I have specific concerns about two cards. 1. A 2012 5 star bryce harper & mike trout dual autograph booklet serial numbered out of 10. This redemption card was purchased through [redacted] and is well overdue 2. A mike trout, cespedes, darvish and montero quad auto booklet serial numbered /10 I spent a tremendous amount of money on these cards for their future value. I have called and emailed Topps number ours times with no response whatsoever. I have tried to discuss my concerns with upper management, customer service etc and have been stonewalled. No responses whatsoever. Another person has apparently been told by Topps to pick another card. I only bought this product to get both of those cards. This is fraudulent in my opinion and constitutes a breach of contract and false advertising 2Desired Settlement: I have offered to accept 15 000 per card owed to me (as above) as a fair settlement should topps be unable to deliver the promised cards.

Consumer

Response:

At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

[redacted]’s quad book card was sent and delivered via FedEx, with tracking #: [redacted]

As for the dual card of athletes Bryce Harper and Mike Trout, we can fully explain the situation that occurred. These were out in the field to be signed by the players. When they were returned, they were significantly damaged (our cards, when signed directly on the card, are in the hands of many people throughout the process, which sometimes leads to this. That is why the wait for the card has now been so extensive. These cards were since reprinted 2 weeks ago, and we anticipate these to be signed by the athletes once again in the next 8-10 weeks.

We are happy to offer a suitable replacement to [redacted] if he would prefer not to wait, however. The current fair market value for this card is about $600 on [redacted] or other secondary market resources, so we can send a card of that value if [redacted] so chooses.

We are truly looking forward to resolving this issue.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Once I receive the card I will close this complaint . There service from Topps and the fact I had to go to Revdex.com makes me question their commitment to their customers.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

If this complaint file remains open for that time, the Revdex.com will likely mark it as a "business did not respond".

We have provided an alternative, and due to contractual factors with the professional athletes, the timeframes for signing sessions can be quite long, as indicated in the estimation given.

We eagerly await the [redacted]'s reply to this point, as we are unsure how to address. Consumer wishes to wait for the original card, yet it will not be signed for some time.

Review: Topps advertised a contest/promotion where you could obtain code cards in packs of baseball cards for the "[redacted] Prospect Challenge". These codes could be entered online and every time you enter a code, four minor league baseball players would appear. The user selects which of the four players he wants to add to his team. Then, every month the user can set his roster by selecting 8 players that he obtained by entering codes. Users then receive points based on the player's performance. Prizes are awarded for the highest monthly point totals and the highest season point totals. The rules state the deadline to set your roster each month is the first day of each month at 12:00PM EST (noon). I purchased $2500 worth of cards to participate in the promotion and spent hours researching players. I originally planned to set my roster on June 1st at 11:00AM in case of any last minute changes with players, however, to be safe I decided against to set my roster earlier at approximately 12:30AM - 01:00AM EST (over 11 hours before deadline). However, at that time the June rosters were locked as if the deadline passed and I could only set roster for July, thereby losing any chance to compete. I emailed, called and tweeted to company that night and morning for assistance. I did not get a response. I proceeded to email and call several times over the next few weeks and I did not receive any response from anyone at Topps until 6 weeks later (right after I threatened legal action and consumer complaints.)

Marc Stephens, an operations manager at Topps who was familiar/responsible for the [redacted] Prospect Challenge promotion acknowledged my complaint and apologized. He was polite and asked what I was looking for from the company to make things right. I informed [redacted] that I spent $2,500 on the cards and $1,500 was directly influenced by the promotion and my attempt to obtain more code cards for it. However, there are other cards in the product I purchased, which do have some value. Even though my purchases were not motivated by these cards, I acknowledged that I did receive some value, so to be fair/compromise/act in good faith I told [redacted] that I believed I could justify a value of $200-$500 for my dispute. I was willing to either take $200 in cash or if they wanted to provide company merchandise I would be willing to accept $300-$400 worth of unopened product or autographed individual cards. [redacted] said that he did not think this would be a problem but needed to discuss it first with his boss and Topps' General Counsel. He said he would get back to me in approx. 3 business days. I did not hear back for over two weeks and [redacted] then offered me 2 boxes of Topps merchandise with a combined retail value of $170 (1 box of [redacted] Inception and 1 box of [redacted] Platinum; OR 2 boxes of [redacted] Platinum). I asked [redacted] for a 3rd box of either [redacted] and he refused. The total retail value of my request was $250, well below what I spent on the cards, and even below my original request to them.

I did not even want company merchandise, but was willing to accept it to settle the dispute. I have continuously reduced my asking price and tried to resolve this matter amicably yet Topps is not negotiating at all and I believe there single "take it or leave it offer" is unreasonable. If my cost to obtain these products is $170 I'd have to assume its a great deal less for the manufacturer. I am out of pocket $1,500 and would need to go through a great deal of time and effort to recoup some of that by selling the other cards I received. I would just like fair compensation.

*Additionally, when you enter code cards you have a random chance to win an instant prize of a pack of "Blue Wave" cards. The odds of obtaining a regular player when entering codes are displayed in the Topps rules for this promotion, however the odds of receiving the instant win prize are not listed. I requested this information from Topps and has yet to be provided. I believe that Topps is required to provide the stated odds in accordance with federal and state statutes, laws, rules & regulations governing sweepstakes, contests and promotions.Desired Settlement: I would like either (1) $200 cash; or (2) $300-$400 retail value worth of company merchandise (either unopened product or autographed single cards)

Business

Response:

[redacted] complaint is being handled directly by our legal staff, who has been in contact with him.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is really getting ridiculous. The company stated that they would be willing to provide the email thread showing they have contacted me. When I called them out and asked them to actually provide it here, they did not. Instead they claim it is being discussed internally and that [redacted] has offered me numerous solutions. That is not entirely accurate and the business continues playing charades. I just want what is fair. If the business would actually discuss it with me personally or through the Revdex.com, this matter could be resolved. The following issues remain outstanding:

(1) [redacted] Prospect Code Card Issue: An offer was presented by the company. I accepted that offer a month ago on 10/*/13 via email to Topps General Counsel, [redacted]. I have not received the items offered or any further response. I sent follow up emails on 10/**/13 and 11/*/13 asking for the status or if they had withdrawn their offer. [redacted] has not replied to any of these 3 emails (even though he replied to another email on a separate topic in between this time frame). Please advise the status of this offer or if it has been withdrawn.

(2) Redemption for [redacted] Five Star Book Dual Patch On Card Autograph 1/*: This is what the business claims [redacted] has made numerous offers to me about. Yes, they have made several offers, but as per their policy they are to provide a replacement of equal or greater value which none of their offers are equal or greater. They offered me cards worth a fraction of the value of mine. When I asked how it was justified [redacted] simply replied that it was what they had to offer and would not explain how they were equal or greater.

*The company is trying to make it seem like Im being difficult and they are making all these offers but its the other way around. If I am owed something worth $500 is the business making a good faith attempt to resolve it by offering replacements worth $50???

(3) Defective case of 2013 Topps Chrome Baseball: I sent video evidence of this issue and several emails. No one from the company has responded at all.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Business

Response:

Topps considers this matter as an internal legal proceeding.

Review: Topps is a manufacturer/supplier of sports cards. I purchased a redemption card in a online auction which was a redemption card for a 2012 Bowman Platinum Baseball Dual Autograph of Joe Terdoslavich/Andrelton Simmons card number DA-ST which was to be serial numbered to only 50 copies. I claimed my redemption card online on 8/**/2012. Today, I received a "replacement card" in the mail with an apology letter stating that the card that I redeemed could not be obtained. The back of the redemption card states that they, Topps, are authorized to provide replacements or substitutions should the card being redeemed become unavailable. This is where I have a problem. The replacement card that they sent me is a 2013 Topps Duke Snider autograph. It is not serial numbered and is currently selling online for around $13.00. The value of the redemption card at the time of redemption was in excess of $50.00. I was not offered an opportunity to select a replacement. Topps made an offering via a redemption card and failed to follow through.Desired Settlement: I would like a card that is equal in value to the card that I was supposed to receive via the redemption process. Not a $15.00 autograph card of a single player.

Business

Response:

We are sorry to hear about [redacted]' dissatisfaction with our Topps Uncirculated program. Due to the substantial wait time for the completion of many redemptions, we truly wanted to make right and try and over-deliver on the autographs we supplied as replacements.

However, despite our efforts, there were of course some pitfalls in this operation. Some low-numbered cards were difficult to adequately replace, as well as certain products (such as our Entertainment line American Pie).

At the end of the day, we want all of our customers to be completely satisfied with the end result of their replacement(s). It is for this reason that we will be sending a care package to [redacted]. We sincerely hope that the enclosed product is met with nothing but enjoyment, and that the card or cards are valued additions to his collection.

Sincerely,

Topps Customer Service Team

Review: In February of 2014, I purchased a 2014 Topps Strata Jose C[redacted] redemption card, and input the redemption code in the Topps website for them to send me my card. It has been 1 year and 8 months, and seems as though no matter how many calls I have into them, they will not send me the card. Jose C[redacted] himself has been to their office at least two times while I have been waiting, and I still have not heard anything! I paid specifically for the Jose C[redacted] card because I paid good money for it, and don't want or care about any other player.Desired Settlement: I want my Jose C[redacted] card to be sent to me. Topps may not have the card made or signed yet, but this should have been all put in place before they had him to their place of business.

Business

Response:

Topps

works fulfill all redemptions as quickly as possible. At this time, we are still working with the

player to obtain the proper item for the relic. At this is no estimated time of completion for the card due to the consumer.The

following is Topps policy for substituting your redemption for another card:Must be more than 15 weeks since submission of the redemptionA random replacement will be selected of equal market value of the original cardSubstitution will be for the same sportNo guarantee of specific player, product, or year can be givenCustomer Service will be happy to work with the consumer if he does not want to wait for his card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While this is more information than I have received from them when calling on the phone, I still would like assurance that it will in fact be made. I have absolutely no desire for any card of any other player - I just want what was guaranteed on the redemption card. They have access to him for signing purposes. As a matter of fact, I'd be happy to provide Topps with a relic worn by Jose to use in the card if that is what is necessary to make this card happen. I just need to know the measurements. I really just don't want this kicked down the road for months/years if they have no intention of making it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

A Topps CSR will reach out to you by the end of this week with available C[redacted] cards. We will use the telephone # on this complaint.

Consumer

Response:

While I have not heard anything additionally from Topps aside from their phone call prior to the message stating they will call, I don't want this hanging out there any longer, nor do I want their company to have a mark on the Revdex.com because of me. The time I have waited has been very long, and I believe I should have received my card by now, but I'm a lifetime Topps customer and they assured me it will be sent. I will take them at their word, and hope it is truth.

Review: About 2 months ago I redeemed a card for Topps to send me a full size autographed jersey [redacted]. This was the only redemption card that exists for the [redacted] full sized autograph jersey so Topps only had to get [redacted] to sign one full sized jersey. A month after I redeemed the card I received a replacement of a [redacted] full size autographed jersey. [redacted] was the 33rd pick in the draft while [redacted] was the 182nd pick of the same draft. Sixth round picks, like [redacted], get released by teams without a second thought. Since [redacted] was the first pick of the second round he will be given time to develop. According to Topps a player drafted 149 picks later in the same draft was equal value. I am not interested in value; this was a piece I was going to display now I have a jersey of someone that could be released at any moment so it isn't really a display piece.

I assumed it was a mistake because [redacted] has autographed hundreds of Topps cards so it shouldn't be very difficult for Topps to get him to sign one full sized jersey. I then sent the jersey and a letter explaining the issue back to Topps at my own cost. I received the same [redacted] jersey back, a boilerplate letter that didn't answer my complaint, and a complimentary box of cards.

I am simply asking for Topps to either get [redacted] to autograph the one full sized jersey that was promised in their product or work with me on a replacement of an autographed full size jersey of an NFL player that isn't in danger of being released because of his low draft position.Desired Settlement: The [redacted] full sized autograph jersey that I was promised. Maybe they need to contact [redacted] and get him to sign one full jersey. If that is not possible, I would like an e-mail from Topps with options of full sized autograph jerseys that they do have that would be an acceptable replacement.

Business

Response:

Since the determination was made that these 2 jerseys are comparable in terms of fair market value, we are not able to replace with a different jersey.

Review: I purchased a redemption card for a 2013 Bowman Platinum Purely Platinum Anthony Rendon Autographed baseball card that was to be serially-numbered 1/1. I paid $250.00 for the card and redeemed it through Topps redemption website on 8/**/2013 and started my wait. I am still waiting on this card even though I was told my Topps representatives that they have held TWO signing sessions with [redacted], yet am getting conflicting information as to the status of my ONE card that appears to have not been signed in either session. I have made 3 phone calls requesting information about this card and was told the following, in this order:

Call 1: card made but not yet signed

Call 2: card made and signed, waiting only on delivery

Call 3: card has NOT been signed and unsure if it has even been made. At this point I was asked if I would like to replace it, but was given a replacement value that is significantly less than market value of the card.

Call 4 (made today, 8/**/2014): Card now shows up in the "Completed" tab of their status spreadsheet, whereas it should be signed and going through "Quality control and inventory" and should ship out in 4 to 6 weeks, however, see Call #2 where I was told this same thing 6 months ago and now see Call #3 where I was told that the info I had been given was wrong.Desired Settlement: I would like to get my card. I do not have a big card budget so it hurts me financially to have put my trust in a big card company to fulfill a promise only to be strung along with bad information, indifference, and blatantly low-balled replacement offer values. It is a 1/1 card and it can't be that hard for someone to expedite the delivery by contacting the warehouse, asking them to locate and pull the card, put it in an envelope and send it my way. That, however, would require someone at Topps to actually give a crap, and it seems to be a prerequisite to work there that you aren't allowed to do that.

Consumer

Response:

At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

[redacted] contacted Topps directly - once in July '14 (rejected offer) and again in Oct./Nov. '14 (accepted offer - replaced original item). Tracking # [redacted]

Review: Here is the situation:

I have 3 2012 Topps baseball redemptions left to be fulfilled:

2012 Topps Heritage Willie Mays Real One Special Edition Autograph #/63 (paid $500)

2012 Topps Heritage Willie Mays / Matt Kemp Dual Real One Autograph #/25 (paid $400)

2012 Topps 5 Star 6 Autograph Book #/5

Willie Mays/Ken Griffey Jr/Rickey Henderson/Tony Gwynn/Reggie Jackson/Frank Robinson

(paid $1,000)

Near the beginning of 2015, after being continually told for 3 years that the cards I had redeemed would be made eventually, I decide it is finally time to request redemption replacements. [redacted] at Topps customer service tells me that she is authorized to give me replacement value of $300/$300/$450 for the three cards. I inform her that I paid $1,900 for the three cards through online auctions and I provide my [redacted] receipts. I let my feelings be known, that I think offering half of the cards value is unfair and I would like to speak with a manager. She asks me to write an email to [redacted] (Customer Service Manager) and I do explaining my situation. I am not asking for anything other than to be made mostly whole after they failed to perform on their redemptions. [redacted] tells me through [redacted], (apparently she is much too busy to call herself, even after several requests) that the price I paid does not apply since it was three years ago. And since these cards are rare, they found comparable [redacted] sales and gave me that value. When I asked to see the auctions they are calling comparable, I am told by [redacted] that they looked at those auctions over 90 days ago and that auction data cannot be found anymore. My response is why is your old sales data ok to use and my price paid is irrelevant?

So now I’m stuck in a holding pattern. They are saying they have based their values on comparable sales (which they can’t show me because the auctions are gone). [redacted] will not call me directly and they will not let me speak with anyone higher up.Desired Settlement: I would like fair replacement value for my cards that they failed to redeem after 3 years of waiting.

Business

Response:

Consumer disagrees with Topps policy on current market value. Multiple offers of fair value have been made and rejected by [redacted]. Topps is happy to substitute the card due to [redacted]. To complete the substitution, [redacted] can email [redacted] or call ###-###-####. We will work with [redacted] to find a suitable equal current market value replacement.

Review: I have been waiting on the following Topps UFC card replacement for over 1.5 years:

PIN #: [redacted]

Product: UFC Knock Out

Card/Player Name: Fighter Autograph of [redacted]

I was informed this redemption could not be filled within the original 15 week window on 9/*/2012:

Dear Consumer,

This email is to inform you that the Topps Company is currently beyond the 15 week processing time allocated for the following redemption card:

PIN #: Product: Card/Player Name

[redacted] UFC Knock Out Fighter Autograph of Tim Kennedy

Our staff is working diligently to process and ship your redemption card as soon as possible. Please continue to check your Online Redemption account for updates regarding the status of your card.

If you no longer wish to wait for the redemption card, please contact our Consumer Relations team in order to place a substitution request for a card of equal Beckett value.

Do not hesitate to contact our Consumer Relations department via phone at ###-###-#### or via email at [redacted] for assistance. A consumer relations representative will be available to assist you Monday through Friday from 8:30am to 4:30 pm (ET).

Sincerely,

Consumer Relations

The Topps Company, Inc.

I requested a card replacement at that time:

Hello,

I received an email this morning stating that the card listed below cannot

be redeemed in the 15 week processing window:

PIN #: [redacted]

Product: UFC Knock Out

Card/Player Name: Fighter Autograph of Tim Kennedy

I would like to request a replacement card of similar value for this redemption. Other UFC fighters I collect are Georges St Pierre, Chuck Liddell, Randy Couture, Ryan Bader, Urijah Faber, Diego Sanchez, Ronda Rousey, and Carlos Condit. I also collect Danny Granger (Pacers, NBA) and the Pittsburgh Steelers.

Thank you very much for your assistance.

I have contacted Topps via their customer support email address numereous times over the last 1.5 years. I have never received anything other than an automated response, despite the fact that that automated response message includes the following text:

Thank you for contacting Topps Customer Service. Your question has been received and you should expect a response from us within 2 business days.Desired Settlement: I want this card replaced as soon as possible. A wait time of 1.5+ years for a product replacement of equal value is unacceptable, and it demonstrates a lack of care for me as a customer.

Business

Response:

Thank you for taking the

time to write with your question, [redacted], and please accept our apologies for the

extensive delays you have encountered while using our redemption service. Unfortunately, some athletes take far longer to sign their cards for us, which leads to extended waits, sometimes far exceeding our original estimation. Unfortunately, this card has not yet been signed We do have a replacement card policy in

place in order to assist our customers when a card has taken longer than expected.

Please note the

following policy:

When requesting a

replacement, we can only guarantee a card of equal current Beckett value and

same sport as the substitution. The specific player, product, and year are not

guaranteed, but we will include every specific request [redacted] has listed and truly try our best. With this information in mind, please let us know if you would like

to proceed with a replacement for your redemption card by responding to this thread, and we will process at once.

We look forward to

resolving this with you.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Topps Co.,

Thank you very much for responding to my complaint in such a timely manner. However, I am unsatisfied with the content of your response. You make it a point to say that the athlete whose autograph I am waiting on has not yet signed his cards - I am fully aware of this fact, and have been since you informed me nearly 2 years ago. You then go on to say "We do have a replacement card policy in place in order to assist our customers when a card has taken longer than expected." I am fully aware of this fact as well - as I stated in my complaint, I have requested this card be replaced multiple times over the course of the last 2 years. I included a list of athletes for consideration in those continued requests. I never received any sort of response from Topps.

Given your response, I feel that your company either did not understand my complaint, or did not take the time to actually read it. Had you read the complaint in its entirety, you would have noticed I included the text I have sent Topps repeatedly regarding this outstanding redemption. As I stated above, I expressed my desire for a replacement card of equal value in all of my previous inquiries to your company. I even included a list of athletes (in the same sport) who I would be interested in. Topps ignored all of these requests, and also seems to have ignored the core message of my complaint. I feel no closer to a resolution at this point in time, and I am still a very unsatisfied customer.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are sorry to hear about [redacted]'s dissatisfaction with our redemption process.

Review: I purchased a box of 2012 Topps Triple Threads baseball cards and was awarded with a redemption card. The redemption card is for a Yu Darvish rookie autograph card, which is very valuable. It is now September of 2013 and have yet to receive the card while they have started to release 2013 products with the same player. I have tried contacting Topps through [redacted], [redacted], and their 800 number but have had no success.Desired Settlement: I would like the card!

Business

Response:

We completely understand [redacted]'s frustration with this unfortunate situation. Sometimes with signing sessions, cards aren't always done in perfect chronology due to a variety of circumstances.

Review: back in December of 2013 I had redeemed a redemption for a 2013 Topps Finest Auto Jumbo Relic Rookie Refractor of [redacted]. at that time it was not yet shipping out to anyone redeeming it. however by January it had started to get fulfilled to many holders from the regular all the way to the plates have been sent out to people. at one point I was told that it was a short delay because they now do the redemption's in house now and are still getting everything settled . now it is over 6 months later and nothing has been shipped. so I decide to call last week and get a total lie from the phone rep say that they have never shipped any rendons out as they have never been signed and when I called him on it he stumbles on his words and says there is no way. I ask for a [redacted] or supervisor and get the same response that everyone seems to get that there is none available and he would have someone call me back asap. well of course no call 5 days later and it is almost an hour wait to get a hold of someone at topps just to be hung up on. topps seems to think they can do whatever they want to their customers since they hold the only license on baseball now from quality issues to the worst customer service ever. how can they think a lie would make someone go away when we are in a digital age and you can see the cards on [redacted] let alone the members of the forums that I am on that have shown their maildays of the card in question. does topps really believe we are stupid consumers.Desired Settlement: I expect my card shipped like everyone else who has gotten it. or to be contacted by a [redacted] (not a rep) that can give me options

Business

Response:

According to our records, we do not have enough autograph to complete the following versions of this card: (these "Versions" are differences in the cards surface, and the number created varies with each)

- The Refractor version

- The X-Fractor version

- The Green Refractor version

[redacted] has the refractor version of this card.

We can replace this card with one of equal value if [redacted] would like, or if he would prefer to wait, we are working on getting the remaining number of signatures for these cards. Furthermore, we will happily take requests for specific players or teams he would prefer upon replacement, although these are not guaranteed.

Thank you, we are looking forward to resolving this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I would be fine with a replacement as I have been waiting a long time and I can give a list of players I collect however there is no specific contact info to get this done as it takes sometimes an hour to get through to the 800 number and they are never helpful. so who do I contact at topps.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

It appears this consumer contacted our customer service department for a replacement.

The tracking # is [redacted]

Estimated to be delivered on 7/**/14.

This complaint is closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

this is a joke right? the replacement card is a year older from a different product that if I wanted to sell to get the card that I was originally supposed to get which is readily available on [redacted] would not even get me a third to even get it. this is why everyone complains about your redemption process as you have no idea of real value on these cards. [redacted] is a rising star and the card you sent me of some scrub is ridiculous as a replacement. your whole business model is broken and have no care of what your customers think. I along with everyone else wish MLB would revoke your monopoly on baseball cards as since this has been you have no care for the consumer. can I refuse this and actually get something of true replacement value?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

The Topps Company has published an Android version of the Star Wars Card Trader app which is nearly unusable for players. While this is a free-to-play game, you can pay money to unlock things within the app. The fact that the app doesn't work correctly and crashes and lags, affects the users experience.

It has been posted online that there are only a handful of employees who actually work on this app, two has been stated before.

Topps has been notified multiple times online about this and nothing has been done. The iOS operating system version of this app works a lot better because they used different developers. They need to do the same with Android soon because this type of service is unacceptable.

Review: Topps is a company that sells various sports card products indirectly to consumers through authorizes retailers. In their products, the company includes what are known as "redemption cards" for certain autographed cards that they were unable to include in packs of cards before the release date. These redemption cards can be sent in by the customer in exchange for the specific card noted on the redemption OR a card of EQUAL OR GREATER VALUE in the case that Topps is unable to obtain the card originally owed. 2 years ago, I came across a redemption card for a 2011 Topps Marquee Museum Collection Autograph card of Barry Larkin limited to 10 which at the time had a market value of over $300 due to the player's induction into the Hall of Fame. After submitting the redemption request and not receiving a response for 6 months, I called the company's customer service department and they ensured me that they were still in the process of obtaining the card, and that they would be sending me a replacement of EQUAL OR GREATER value if they ended up not being able to send me the exact card owed to me. After waiting 2 years, Topps finally sent me a replacement which to my disappointment has sold on EBay consistently for $50 to $80. (Please note that EBay is the largest, and most commonly used online marketplace for sportscards). After sending a complaint to their customer service department, Topps ended up sending me a "complimentary" card with a value of approximately $25. I then proceeded with sending BOTH CARDS back to them along with clear proof from recent comparable sales showing that the card owed to be has a value between $200 and $300. Strangely, the company then responded by sending me 1 single card with a value of $50. After realizing that their customer service department has very little understanding of sports card values, I proceeded (with the help of a local authorized retailer) to contact the head of the redemption department [redacted] who agreed with me via e-mail that I was in fact owed much more than what had been sent to me. To my disappointment however, his solution to the problem was to offer to send me a card that had recently sold on EBay for $80 while allowing me to keep the $50 card that had already been sent to me. I once again responded with proof of recent sales that I should be offered a card of AT LEAST $200, but his response was simply "this is the best I can do"... I then asked him for the name of his supervisor [redacted] (VP of Operations) who I have sent my claim to with absolutely no response.Desired Settlement: I would like to be given a card of EQUAL OR GREAT VALUE as the one that has been owed to me for the past 2 years.

Business

Response:

[redacted], referenced by name in this complaint, has fully handled this situation.

Review: I have tried contacting this company for weeks now and have gotten no reply. This isn't the first time this has happened though, I have sat on the phone for hours before just to be hung up on when I get through. It is getting very irritating. I actually have two issues with them though. The second, is they did not provide an equal value card to me for a replacement I recieved. I tried contacting and once again nothing.

Business

Response:

We are sorry to hear about [redacted]'s difficulty in reaching us.

Review: I came back from deployment and when I got back I had a stack of redemption cards from Topps. I started to open the packages there was a [redacted] redemption that was suppose to be "nickname card" and all it had was his signature like any other cards of him. I thought maybe I needed to purchase special glasses or something else to see his nickname on the card. So I have tried to email Topps and still no response and I have also called and the nice lady said she would call me back she or nobody else has yet to call me back.Desired Settlement: I would love to receive the product that I was suppose to get which was From a Bowman Sterling Yoenis Cespedes nickname redemption card. Hopefully I'm not asking for much since that is what they (Topps) said I was supposed to receive from the beginning according to the redemption card.

Business

Response:

We are sorry [redacted] has had this issue, especially upon his return.

Review: A 4-6 month wait has turned in to 26 months with no updates or suitable replacements offered. 12 months ago was offered 50% less than fair market value on one of the cards and ignored on the second, and when attempting to work with company on a replacement this past month I have not been able to even get a response in 3 weeks. Had been holding off on the complain in an attempt to get resolution, but getting ignored leaves no choice.

Company has released thousands of autographs of the subjects due (Ken Griffey Jr and Johnny Bench) since redemption was issued. Am just looking for the cards I am due.Desired Settlement: I would like the cards I am due to receive, and if absolutely not possible in a reasonable timeline (already been waiting over 2 years),I want actually fair value in replacement cards.

Business

Response:

Substitutions are based on the current market value at the time of the request. The consumer can request a substitution after 15 weeks of waiting. We try our best to have the cards completed but there might be circumstance that prevents the card being completed in 15 weeks. Offers have been presented to the consumer to satisfy the open redemption with a substitute. Consumer disagrees with Topps policy on current market value. The value has been assessed and approved by upper-management. We are happy to continue working with the consumer to find a substitute card(s) based on the approved value.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Assessed value on the Griffey is below market, while the replacements recently offered have been quoted above market "assessed" value. Still have not even been offered a value on the second card, the Johnny Bench 1/1 rainbow patch autograph card. Strange how it works that way, with consumer item valued lower than market while replacements offered are valued higher than market. Any estimate when my actual cards will be completed? Would rather have my actual cards than a lesser valued replacement card. If my card(s) won't be produced, similar quality card(s) is what it'll take to swap, not a base unnumbered rookie autograph and a refractor #/500 rookie autograph card (which is what I was offered). Ken Griffey Jr, Bryce Harper, Mike Trout, Willie Mays, Hank Aaron, and that level of player is acceptable, and only cards that are of significant comparison (low numbered if not #1/1 autograph patch cards). Not trying to be difficult here, I have waited a very long time and want what I am owed. I understand that may not be fully possible, but that doesn't mean I should be forced to take lower quality items.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Assessment of value on cards are completed the same for all cards. Consumer does not agree with value. Consumer will have to continue to wait for original card. If a card value was not given to you for a specific card, it could be an over site. Ask the representative again about it.