The Topps Company Inc.

Review: In 2011 I opened a factory sealed box of 2011 Topps American Pie Trading Cards. In the box was a redemption for a Bret Michaels Autograph. His autograph is verry difficult to obtain, and sells for around $100 for something not limited in nature.....so I was pretty happy with the redemption. After two years waiting I called their customer service number, waited on hold for about an hour, and talked to a customer service rep who offered me an equal value exchange for the card. I accepted the offer of an equal value exchange and waited about 6 weeks to get a card valued about $5.00(Don Sutton Auto from a non-mainstream...fake... Set). I emailed them this time only to get a response telling me their cards have no value and there was nothing wrong with what they did. So I called them again...waited on hold another hour..( not exagerating about the hold time...call them and see)..Was told by a CS rep to mail the package back in and they would fix e situation. I did this and after about two weeks got back the same package with a form letter again saying there was nothing they could do...despite what the Cs reps have told me.. So again I call...wait on hold about an hour again.....To be told by a very polite CS rep that their fulfillment center was not accepting more complaints? After explaining the situation to him he promised me a call back from someone who could help my situation in the next 2 days. That was three weeks ago.Desired Settlement: I just want something of equal value for the redemption card I redeemed.

Business

Response:

We are sorry to hear [redacted] is unhappy after our Uncirculated replacement card program. What we will happily do is put together a fair amount of product for him, and hope that he enjoys it very much when it arrives.

Review: I had redeemed a Topps Online Redemption card approximately ONE year ago. The card is what I would consider a highly valuable card and very limited. The redemption is for a 2014 David Carr Auto Relic Prime III Book, Card number PIII-DC from 2014 Topps Prime Football.

To this point there has been NO activity on the part of Topps to manufacture or produce this card although they continue to put out recent sets that include David Carr's autograph and other Carr relic material. To wit: 2015 Topps Football TAR-DC, 190 Derek Carr Auto.

They have made what I consider a low ball offer in replacement of this card but this is non-sense. Simple put, I want this card.Desired Settlement: I would like to obtain my redemption card. I would like it within the next month. They may also include extra swag for my time in effort in attempting to obtain this card when they should be doing all the work to get this item to me.

Business

Response:

Topps

works fulfill all redemptions as quickly as possible. At this time, we are are working to complete the card now that the item to produce the relic was received from the player.The

following is Topps policy for substituting your redemption for another card:Must be more than 15 weeks since submission of the redemptionA random replacement will be selected of equal market value of the original cardSubstitution will be for the same sportNo guarantee of specific player, product, or year can be givenThe consumer has the option to continue waiting for the card or work with the Customer Service department on a substitute.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I called Topps Customer Service and Michael indicated that Topps is still waiting on the autograph and the relic piece. When I informed him that Topps had sent the Revdex.com a message saying the card was being completed because the relic piece had been obtained from the player he then changed the story to they are awaiting the autograph. He had no answer when I indicated autos of this player had been placed in 2015 products and this was a 2014 redemption. All of this is in direct contradiction to what Topps has responded with to me through the Revdex.com, that the relic has been obtained and the card is being completed. I would like a further response from Topps and would also like an estimated time the card will be completed and shipped in the next response from the company.I will not accept a replacement for this item.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We do not have any additional information to share on this matter. Consumer will have to continue to wait for his card since he does not want to work with Topps within policy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This has nothing at all to do with me not working within Topps policy. I am due a redemption. Topps indicated twice previously that it is in the process of being completed.So Sonya, please answer the below questions definitively:Since this card is in the process of being completed, could you get with your production team and determine A) when it will be completed and B) when it will be shipped to me?Has the autograph also been received as the last time I called that is what I was told was the hold up with this card?Topps continues to not answer my questions and appears to have been spreading misinformation with the previous responses.Are you trying to ice me on this product? I will not accept a replacement.Again, please respond definitively to the above questions.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Hi,

I purchased multiple packs of baseball cards and each of the packs had multiple defective and misprinted cards. I tried contacting customer service about the issue but I never heard back.Desired Settlement: Issue replacement packs

Consumer

Response:

At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

We are sorry to hear that your recent purchase of a Topps product was missing guaranteed items. Please note that the policy of the Topps Company regarding the request for missing product items for all current year products requires that the consumer include the following items with their submission. Please go to [redacted]or full instructions

Review: Called to ask about a redemption I have been waiting on since Oct of 2013 . Was told in Feb. The card was signed and getting number . Same thing in March and today 4-**-14 . I asked for a replacement on 2 cards one was a [redacted] said it wasn't in long enough even though said product was out since oct. 2013 . The second I turned in on Oct **of 2013 and from the start I was told the card was a buy back Auto of Albert Pujols from 2001 Topps Chrome Autographed. Told By the customer service [redacted] . Today I talk with [redacted] and ask for a replacement and he is very rude with me on this and offers me a replacement value of 86.00 . Listing a card from 2006 Bowman Originals . Not the same brand or card and this card is a rc auto signed. I told him not the same card and different set. Also those said cards have been proven to be faked over the years. He then gets mad at me since I gave him a card that was listed at the right price and goes off on me . I ask for his [redacted] . He will not give me to her but takes my number and hangs up on me. This person among others at the company are very rude . I spend plenty of money on a product they promise in packs only to get IOU's then by the time it gets released to us it's a year later. BUT THEY HAVE THE SAME PLAYERS SIGN ITEMS FOR NEW PRODUCT!!!!Desired Settlement: I would like to get the card I was told I was getting. Or a fair replacement value . As of right now the only Value I have located is $599.00 Nothing else is out on this card due to the limited amount that were to get made. I would also like for an Apology for the manner they treated me.

Thanks

Ernie Dow

Business

Response:

We are happy to say that this card has been numbered, and will be available to ship on Monday, 4/[redacted].

The [redacted]of this complaint can feel free to leave the issue open as unresolved until [redacted] receives his card.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Topps said item was shipping on monday . as of this morning no tracking number was sent or added to web site stating card shipped. They even posted on a page cards would ship on monday. Just another example of how they don't follow through when told shipping .

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This shipped with FedEx tracking number [redacted]to [redacted].

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Topps advertises products that they cannot deliver. I bought two boxes of their product, one being in 2011 of Topps American Pie and the other being 2012 Bowman Platinum Baseball. In each of these cases, I received a redemption voucher for a card that they could not fulfill at the time of production.

The first was for a 2011 Topps American Pie Autograph and Relic card of [redacted]. At the time of production, this card was easily selling on [redacted] for north of $100. After a two year wait, Topps was unable to produce the card they promised, and sent me a generic [redacted] autographed card that I neither wanted or asked for. This card was not serial numbered and did not have any game or event used material in it. This card was selling on [redacted] for around $20.

The second card was for a 2012 Bowman Platinum Baseball [redacted] Gold Refractor Patch Autograph card that is serial numbered ##/50. At the time of production ,this card was fetching $75+ on [redacted] with some cards from this set fetching as high as $500 in value. After waiting approximately 9 months for this card to come in, I was delivered another generic looking [redacted] autographed card that I neither wanted or asked for. This card was serial #'d 67/99 and did not have a patch embedded in it. The card I received routinely gets $15-$17 on eBay.

Topps promises their customers that if they are not able to fulfill a redemption card, that a replacement of equal value will be sent. In this case, they severely misjudged the replacement value of what they were sending out. After speaking to Topps customer service, I was told I could send the cards back with a replacement request, wait another 6-8 months on top of what I already have waited, and there was no guarantee that there would be any improvement in the cards that I would receive. This is not acceptable to me, as I would have to take the time to package and mail off these cards securely and then wait another 6-8 months on two products that I waited for a nearly combined 3 years for. This should not be acceptable to any of their customers. I am not willing to do that, and they were not willing to accommodate me in any other way via their customer service telephone line.Desired Settlement: I would actually just like to have the cards that I thought I was getting when I completed the redemption process. If those cards were never produced, and are never going to be produced, I realize that is impossible. What I do not want is generic cards of players that I do not care about. What I would like is for the cards that I redeemed for to be replaced with actual released cards or unopened product from Topps that are of equal value at the time of production as the ones I was due to receive. I have been collecting Topps cards since I was 6 years old (26 years of purchases) and never have I been more dissatisfied as I am right now.

Business

Response:

We can unfortunately guarantee equal Beckett book val;ue for replacement, and do not go by [redacted] sale prices to make these determinations.

Review: I have had several issues in the past year and a half with getting a lot of damage products that are in enclosed packaging and are just poor quality due too poor quality control or inspection practices at their company I wrote at least 10 emails in the past 6 months with no response these are legitimate email request through their website I just got a automated response yesterday when I wrote the first one in November of last yearI have spent several 1000 dollars on thier products that have been damaged or missing advertised items I called and waited the four hours it usually is for wait time to speak to someone when I got on the phone with him finally I was lied to and treated very poorly and before I was even done with our conversation he managed to find a quick way out and hang up and for a card that sells around the $500 range he said he was going to send me a couple packs of topps chrome cards which I never got but I told him I wanted my redemption the card I had issues with was a redemption card when I first got it I had called and was helped to get it into the system I had to do this twice because it came back out when I went on a couple weeks ago anxious to see if anything has changed because it's been months and I also have redemptions they have not been filled when I went to check them one was no longer there that's the $500 card I'm speaking of the representative told me the code on the card I have was used and sent to another state I almost fell over he told me there was no way because it's the only card that is like it since then I have done some research and it is not I was lied to again while I was on the phone I emailed the pictures my redemption before it was scratched after the date I originally put it oneverything that was documented it was Topps Chrome 2012 Russell Wilson autograph Bca pink I even gave him exact dates and times I called and put it in it was very poor customer service and very rushed I have had in the past year alone about 30 boxes with missing hits I kept all the receipts in the boxes from the cases I bought and sent in all the pictures needed of the UPC labels and the receipts etc.because that's what I was told to do last time I had enough and reported an issue and finally was contacted back months later.. a couple months ago was the first time I have ever complain to this company I have been buying from them for over 15 years have spent hundreds of thousands of dollars on their products I would say a little well over 20 grand . I have been constantly sorely disappointed at the lack of help or wanting to help meand how poorly the quality has gone down on the final inspection of these cards I have received so many cards with deep grooves in the cards had sticker autographs that we're stuck on with something underneath it which a-hole through part of the sticker I don't see how stuff like this gets past and packaged and sent out I just recently bought a case of 2013 triple threads 4 of the boxes Hobby Boxs I should say looked perfect on the outside as did the others but one of them it was almost humorous when I opened it you slide the boxes out of A cardboard enclosure I guess you would call it so you can't see the actual box until you take it out when I took out the boxes it had looked like 1Someone had stepped on the sides the fact that 4 hobby boxes were like this and together tells me that something happened to them before pavkaging and were just pushed through I would never complain to the Revdex.com about topps unless it was serious because in the past I have had great help from A [redacted] the spelling is probably off very helpful after my problem was solved to a point of satisfaction he didn't want to hear anymore he was very blunt in the emails and didn't respond to the last ones I wrote the biggest problem like I started to mention earlier is missing hits it's a constant problem and it's never been like this I dont know why but someone's slacking in some department or something is just not working right I'm constantly having problem's with missed or damaged hit cards I emailed in about 20 boxes of cards including Topps Chrome now the triple threads regular tops this goes on I constantly had issues with missed hits in Bowman sterling and the price has dropped dramatically on this product and I'm sure this is part of the reason when I had resolved the issue with [redacted] it was on Bowman sterling even the cards I got from him were damaged but recently I had bought 3 boxes and about half of the cards were damaged or missing I have just had enough we're not talking about little money here my next step is court I did send them all the pictures which I was also told I had to mail them in but when I had done it before with [redacted] he told to email them so that's what I did now I'm getting two different stories like he's trying to blow me off whoever it wasn't supposed to so between all the damaged cards missing hits customer service issues getting back to me hanging up on me talking and offering me 2 packs of cards for a $500 redemption card is just insulting and beyond mean the fact that I was lied to about the card just shows there was some error on their part I would like these issues resolved I am out thousands of dollars if I really wanted to be a jerk I can take every single one of my damage top cards from 2013 grab a couple boxes filled to the top and send them back as a damage requestbut I'm not that person I would just like it if they would fulfill what they promise and take care of my issue with the redemption get my missed hits and damaged boxes taken care of redemptions filledso I can go on my merry way and not spend an hour my night writing how I lost thousands of dollars this year due to a company's negligenceDesired Settlement: I would like all off my boxs taken care of I sent in via email all the pictures of the you PCs and everything like I'm supposed to also I want my redemption problem fixed and the card I was promised and some excellent customer service all the way through for once showing their appreciation for me spending more than 80 percent of my income on them every year

Business

Response:

Please see attached E-mail (sent in Dec. 2013) for [redacted]'s direct communication with [redacted], the [redacted] mentioned by name in his complaint.

Review: I purchased individual baseball cards from the etopps.com website for many years which get put into an online portfolio. For many years, since 2003, they had a rewards points system which provided you points that you could use to have these cards shipped to you. The only problem was, you had to wait for the cards to be produced first, before you could take delivery of them. So, about a year or so ago, they eliminated the rewards points program and if you wanted your cards, you had to have them shipped before the deadline. No problem. So I had the majority of the cards shipped with the exception of the 2011 Baseball and 2011 and 2012 Minor league cards because topps hadn't made them yet so you could not have them delivered. Now that the rewards program expired, topps came up with some unethical shipping prices to have the cards mailed to you. Keep in mind, these are baseball cards, weighing less than an ounce each. $12.75 for the first card and $1.75 for each additional card. The prices are overinflated by around 900% and is unbelievable that a large company can be so unethical. So for me to ship the 64 cards, if would cost me $123.00. That is ludacris and I wouldnt even pay half of that to ship a box of baseball cards. The worse part is, I had to pay between $5-$6.00 to initially purchase each card! So on top of the purchase price, I now would have to pay $123.00 to take possession of items I already own. Please help!!!Desired Settlement: I would like to have the cards shipped to me at a reasonable cost. I have been buying and selling sports cards for over 25 years and know the prices of the u.s. postal system. You can put 64 baseball cards in a U.S. Priority mail flat rate box for $12.95. I would be satisfied with that or a similar charge for shipping. But no need to over inflate the prices just because you dont offer free shipping anymore and need to recoup your costs. Lets just be fair

Business

Response:

We are sorry that [redacted] has had this inconvenience.

Review: I opened a customer service complaint with Topps Customer Service on 07/** with no resolution. The Topps representative continutes to claim she has escalated my complaint but has received no response.

Topps is in the practice of serial numbering many of their products to convey exclusivity or limited specific print runs. I recently purchased a case of their 2015 Allen & Ginter Baseball product and received a 1/1 (limited to print run of 1, one of a kind) buyback autograph card of Drew Stubbs. In a quick [redacted] search I was able to determine that they had in fact produced more than one of my exact card and stamped them each 1/1. I provided Topps with images and proof of these duplicate 1/1 cards.

To date, three weeks later, I have not received a satisfactory response or any mention of possible resolution of my complaint. Topps' production of multiple same items and labeling them as 1/1 constitutes fraud.Desired Settlement: Replacement/compensation for fraudulently placing duplicate 1/1 cards into 2015 Allen & Ginter Baseball.

Business

Response:

Topps was looking into this issue to determine the full scope of the issue. Unfortunately, this process does take time and should have been communicated to [redacted]. It was determined through our research, there was a production issue and two cards were labeled 1/1. We will be happy to replace [redacted]'s card. Please send it back to us for a card of equal value. Topps Customer Service[redacted]

[redacted]Attn: SabrinaThank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I will not consider my complaint resolved until I have received the replacement from Topps deemed as a comparable value. The "duplicate" version of this 1/1 sold on [redacted] for $22.79 however both 1/1s were listed at the time and known to not be unique. I am prepared to accept an exchange value of $100 and will accept the response from Topps upon receipt of the satisfactory replacement. The card in question has been placed in the mail to Topps today with [redacted] tracking #[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have located a [redacted]. The card value is $55-60 ([redacted]).If the consumer accepts this card, it will be shipped today. Please advise.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased 9 boxes of there product 2014 Topps Chrome Football. Total of the purchase was close to $525.00. Each box is suppose to have an autographed card, and on average 3-4 color refractors per box. The 9 boxes I opened had no autographs, and hardly any color refractors. People buy this many boxes from sealed cases for the case hit. Which is the best autograph in the case and usually the highest dollar card in the whole entire case. This is usually the autographed card or in chrome it could be one of the color refractors. I was shorted both of these. Topps Wants to just send me random autos and color refractors from what they didnt put in the product. My biggest issue with this is this doesnt give me a chance at one of those big hits. Topps wouldn't keep there biggest hits out of the product to send to unsatisfied customers. So right now I am out $525.00 with nothing to show for it, and Topps who made the mistake is only offering me to send me "random" missing hits. Providing me no satisfaction and not even once have they apologized for the issue. I have spoke with three customer service representatives, and a manager named [redacted] They have all offered me the same solution, even after I explained how that was unfairDesired Settlement: All I want is the fair random shot that I was promised when I purchased the product. I will send them everything back from those 9 boxes in exchange for 9 new boxes. If they cant provide this I would be open to other forms of compensation. I just want it to be fair compensation for a $525.00 mistake.

Business

Response:

Topps policy for "missing" hits must be followed on the link below to receive cards.[redacted]As this consumer and the store owner were advised, hits are random no guarantee on values. The inventory Topps uses to satisfy the missing hits are random, just like pulling from pack.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is the same thing they have offered and is not a fair compromise for someone who spent $525.00 and didn't receive what was advertised. I not don't have w chane to get a case hit or any of the color refractors. I would like a better more fair solution

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not want random autos from you I want boxes with autos randomly inserted. I'll be filing a complaint next with [redacted] in [redacted] and also calling the [redacted]. I am asking one last time to please please make this right and stop offering what you have that's not a fair solution at all. You have given me zero this far and haven't apologized one time for your huge mistake. The poorest customer service I have ever received when spending this much money.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As advised there are no other options.

Review: The topps co. produces sports trading cards (i.e. baseball, football..). Last year I purchased over 100k in cards from them. Unfortunately, while on the whole I do enjoy their products, they place what is called redemption cards in MANY of their products. Basically, a redemption card is a promise, or IOU in lieu of the actual card which was supposed to be in the box. For whatever reason (the player did not sign on time, production issues etc.). they are giving the consumer a unique code which is entered on their website, which will allow them (SUPPOSEDLY) to ship the actual card when it is ready. Unfortunately, the list of cards which I am owed keeps growing, both in size and "value"! I have repeatedly called and even emailed a few times to see if they can either send me the card (sometimes after as much as a year or two wait) or to simply replace the cards owed to me with ones of equal or greater value (one would think greater value because I laid out the money for a card, not an interest free loan to them for a year! In addition, this is just good business practice to satisfy consumers, as a card which is worth 50 on the market does not cost them 50, so one would think they would be generous with replacing cards..). Unfortunately, I am either not able to get through to their customer service people (wait time over an hour..) or they have not been helpful in the least. Legally, they advertise that they will provide me certain cards for my money, and yet, I am sitting on a lot of empty promises from them instead. Where they said they would provide a product they have instead given me false promises and nothing but headaches for my troubles in trying to follow up. This is worse than government Bureaucracy, it is outright fraud. Either advertise that the box has redemptions, so the consumer knows the risks, or produce a line with no redemptions. In addition, it is ridiculous to set up a division to handle the aftermath of this issue with only enough employees that the wait time is very often over an hour (not to mention that the employees are very unhelpful).Desired Settlement: I would very simply like one or two cards of equal or GREATER value in lieu of of all of the redemption cards which I am waiting on. I would like to consolidate all of the debt which they owe me through redemptions into one or two nice cards, WITHOUT losing value, just the opposite, I would like a higher value in recompense. I want to be done with this whole farce called redemptions. Simply, I like bowman chrome (name of one of their products), and obviously would like a very low numbered refractor. The players I like are: George springer, Javier Baez, Bryce Harper, Mike Trout. I do not think it is a good business practice, let alone ethical/legal to produce a set of cards in which the "promised" card is guaranteed, sort of, maybe.

Business

Response:

[redacted] has been personally contacted by our customer service rep, [redacted].

Review: I have spent hundreds of dollars on one of Topps' website that sells cards called Etopps. When you buy their cards, the cards are placed into your portfolio and not shipped out to you unless you request it. Over the years I have purchased a lot and have kept them in my portfolio because they charge a ridiculous fee for shipping each card. As of today, when I went to check my account on [redacted] and the site has been removed. Many other people whom I have talked to are experiencing the same issue.Desired Settlement: I would like Topps to send all my Etopps cards out to me at a reasonable shipping fee.

Business

Response:

[redacted]'s account is fully active and currently has 65 total E-Topps cards in it. Unfortunately, due to the antiquated nature of the E-Topps website, our new serves have compatibility issues, which leads to site malfunctions from time-to-time.

We advise [redacted] to try a web browser such as Mozilla Firefox to access the website, or an Internet Explorer that is less current than version 8.

We hope this information is useful, and assure you that no cards or account information has been lost.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I would like Topps to send all my Etopps Card out to me at a reasonable shipping cost. Topps current shipping price are as follow.

$6.75 for the first card and $1.60 each additional card — with a maximum of three cards per order.

I have two account with Etopps. The first account with user ID [redacted] has 65 cards in that portfolio and my second account with the user ID [redacted] has 32 cards in its portfolio. With the shipping rates that Topps has in place it would cost me a fortune to ship my 87 Etopps cards out to me.

All I'm asking is for them to give me a reasonable shipping fee to ship out my 87 Etopps cards.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We would like to address the current shipping rates for this program. E-Topps are physical cards housed in a digital portfolio. User portfolios can often reach totals of 1,000 cards or more, and each portfolio is unique to each user. This requires each individual card be hand-pulled, wiped down, slabbed (encased) and packed for shipment. This specific handling process accounts for the large majority of the total rates.

If [redacted] would prefer his cards not be slabbed in the aforementioned cases, we can arrange a total delivery charge of $75 for both portfolios.

Review: Topps products typically have a "redemption" cards available in products as substitutes for sports cards that have yet been autographed by their respective athletes in several of their products. Furthermore, these "redemption" cards are a contract/commitment of obligation that Topps will provide obligated card when available. The issue I have is, I have several outstanding redemptions submitted close to year ago of cards that have been available for months and have yet to receive them. I've been in contact with customer service and each member of the staff has given varying answers ranging from, it's being shipped as we speak to the shipping of outstanding redemptions is un-determinable with their current system.Desired Settlement: Send me the outstanding redemptions that I was purchased and are obligated to receive that are available.

Business

Response:

We currently have a shipment in what we refer to as "Pick Status", which means the cards are in-stock and on-shelf, and just waiting to be pulled and sent out. This shipment will contain the following cards:

Auto Jumbo Relic Rookie Orange Refractor of [redacted]

Dual Auto of Brett Favre & Aaron Rodgers

We are having this shipment flagged as priority for [redacted] - which means it will be pulled and sent out in the next few business days. We encourage [redacted] to check these cards in his account in the upcoming days, because a FedEx tracking number will display once the label has been printed.

Thank you.

Review: I own a sports card shop in Menomonie, WI. I have had numerous boxes of cards now that do not have the specified number of hits within the box. (Hits=autograph or jersey relic cards). This will happen from time to time even with other companies. However, I have contacted them about this (normally they would send replacement "hits" for any missing) and after MANY email attempts, a representative stated my missing "hits" would be sent out within 3-4 weeks. It has been over 2 months now and have received nothing. I have called customer service and left a message and no one has called back. I am now missing a total of 8 "hits" from 6 different boxes. It's bad enough that they put in "redemption" cards promising the customer they will receive the "hit" when the player is able to sign etc. But these are missing hits. I just checked and they have closed my latest request without it being resolved. My customers have paid good money for an incomplete and promised product. The "customer service" with the Topps Card Company needs to be addressed. Thank you.Desired Settlement: Although I feel that Topps should do something extra for my customers that keep them in business. I only believe we are entitled to what we are owed.

Business

Response:

[redacted],

Review: In February 2012 I purchased over $8000 of Topps Five Star football cases to open. On the product checklist is a card I really wanted for my collection and assumed that if the card is on the checklist, it must be in the product. This is a one of a kind 1/1 dual autograph NFL shield booklet card of Andy Dalton and AJ Green. I was extremely disappointed that the particular card I wanted was a redemption and not a live card. In March of 2011 I called Topps customer service to ask whether this card is going to be made. I was told to just hold on since Topps was just waiting for Andy Dalton to sign. I am also told that I cannot do an exchange because the card is one of a kind and there are no other cards I can exchange that card with. AT the time, I was offered $2500 for the card from buyers on [redacted]. I then called them quarterly to receive updates between 2011 and 2013. I was always told that they are waiting for Andy Dalton to sign the card. However in early 2014, I called and this customer service agent now says it was a mistake, Andy Dalton had always signed but they are waiting on AJ Green this whole time. I asked them how it is possible to release autograph cards of AJ Green and not have him sign items from the past? Didnt give me an answer. Fast forward to June of 2014. I called again and asked about the status of the card. This time I am told it might be better to just do an exchange. If this was an option three years ago, I would have done it then. I asked what can they exchange the card with. CS agent tells me that there are no cards left from that series and they will need to research on what they can do an exchange for. Never heard anything back.

July of 2014, my local store called the company and asked someone in CS to contact me about this situation since its almost 4 years. I was given an exchange value of $200. I asked the customer service agent how he came up with that number. He said off of completed [redacted] items. This is a one of a kind card and advertised by Topps as a 1/1 card. What did this rep compare this card to? I asked and again no response. I pointed out that other Shield cards of the same player, not both combined by by themselves are going for $800 plus. Again, no response. In December of 2014, [redacted] contacted me and ask if there is anything I would like to replace the card with. I gave him 2 names. I was then given a list of 4 cards to choose from. One card was numbered to 80, one to 65, one to 50 and one was unnumbered. why am I replacing a 1/1 with a high numbered card? Each card is valued at no where near the value of the card I have a redemption for.

I am sick of Topps practices. I use to be part of Topps Five Star Club with over $75,000 spend per year with them. I have not bought anything from Topps in the last year because I dont want to deal with this whole redemption issue again. How do you promise a card on a checklist and then when the product arrives not have the actual card in the box but a redemption card? How then after 4 years can you not get this card signed or made? I feel Topps intention this whole time is to hope people pull the redemption card either after the expiration date or when its pulled to give the run around until the buyer gives up.

The redemption replacement is a joke. How do you put a price tag on a 1/1? How do you compare any random card from the set to my card? They are different players.Desired Settlement: The card in question made or 1/1 autograph shields of the two players on my combo card. If a replacement is offered, at least be in the same ball park and not a lowball. Its a 1/1.

Business

Response:

Topps is happy to substitute the card due to [redacted]. To complete the substitution, [redacted] can email [redacted] or call ###-###-####. We will work with [redacted] to find a suitable equal current market value replacement.

Review: I have multiple outstanding redemption's that I've been waiting on for over 18 months. I have contacted their customer service and no reasonable offer has been made to make this right with me. I've been more than patient in waiting for what is owed to me and enough is enough! They continue to sell new products offering new redemption's in 2015 still owing me 2012 and 2013 products.Desired Settlement: Send me products with equal or better value than what was originally promised or deliver what was owed to me in the first place as I was told they haven't been produced yet and there's no logical reason as to why.

Business

Response:

[redacted] has worked with our customer service department for equal current market value on some of the cards due to him. If [redacted] is interested in substituting any other cards, he can contact [redacted] or ###-###-####.

Review: Topps adverstises and sells products offering specific players in their products. These are known as redepemption cards. Consumers spend hundered of dollars trying to get these redemption cards for various players that are limited in quanity and are of high value. Topps takes forever to get you the product and as is often the case they do not have the product they advertise and give you a lesser product. This is a typical bait and switch. They sell you products when they in fact do not have the players they promise to issue out. I view this as fraud and a breach of contract or agreeement with the consumers. To bait and offer certain items at a high value cost and then not pay out for equal value and quality is false advertisment. Consumers many times get something of lesser value and are never issued the cards they either earned or purchased. Topps should not be giving or issuing redemption cards they promise in their advertisement and boxes if they do not already have the product on hand to give it. More importantly. Getting a card of a high profile player that is numbered out of /5 or /10 or /1 does not have the same value as a replacement card that is not within the same rarity. Some cards have relics like game used patches and bats and Topps does not issue out similar cards to you. They send you an unknown or common player that has no number and no relics. The value of these replacement cards are worthless after you earned a card that is worth close to or over a 100.00 if not more. Ive been waiting for months and months to get my items from Topps. They blame the players for not signing the cards. Yet the new products for this year are already coming out and some of those products already have signed cards from the players im still waiting to get. So how is it you dont have my cards from the year before but you have new cards of the same player this year? Serious changes need to happen at Topps and they need to be held accountable. Issues regarding their practices are boadering on litigation and civil lawsuit. I look to you for assistance with the deliver service and accountability.Desired Settlement: I want the cards I redeemed or get cards of my choosing that are similar and match what I have. I dont want replacement commons that are not of the same product rarity and type of cards that I have. The value and oddity of these cards cost me a lot of money to get. Unless they are going to send me a check for 1000.00 then I expect to get what I paid for and earned. Taking months and months is not acceptable. They need to honor their agreement and deadlines in a timely fashion.

Business

Response:

We completely understand [redacted]'s frustration with our redemption cards. These get inserted into products for a variety of reasons, including, but not limited to: (a player not signing on time, the card not being printed with the trapped sticker autograph, a piece of jersey, bat etc. not yet being obtained, framing process for framed cards).

Review: I just bought a box of cards and the cards were damaged and had printing issues and I was missing my hit. I called in multiple times and emailed but the customer service never responds

Business

Response:

We are sorry to hear that your recent purchase of a Topps product contained damaged cards. The Topps Company will replace any Topps produced card that is determined to be damaged or defective from any current-year product (only), while supplies last. Topps will send a replacement of similar value (same card not guaranteed).A request must be accompanied by the following five items: (1) Missing Hit/Damage Claim Form, (2) a letter of explanation, (3) copy of receipt from the store in which you purchased the cards, (4) pack wrappers and (5) proof of purchase (UPC code found on the bottom of the box) sent to the following address:The Topps Company, Inc.[redacted]

[redacted]ATTN: Consumer RelationsTopps strongly recommends sending all replacement requests in a fashion which provides proof of delivery, within padded envelopes or boxes. Please note that The Topps Company is not responsible for lost, stolen, damaged, delayed, or, misdirected mail. Replacements for eligible cards will be shipped within 2 to 4 weeks of receipt. Any ineligible cards received (or any cards that Topps is unable to replace, for any reason) will be returned back to the consumer.We will then review your issue and begin taking steps toward rectifying it, please allow 2-4 weeks for delivery. We hope this information is helpful to you. As always, please do not hesitate to contact our Customer Service team (By phone: ###-###-####, or by Email:[redacted]) if you ever have any other questions, comments or suggestions. A customer service representative will be available to assist you between the hours of 9:00am - 4:00pm (EST), Monday through Friday.Thank you once again for taking the time to write. We appreciate your interest in Topps and hope you continue to enjoy our products. Sincerely, Consumer RelationsThe Topps Company, Inc.

Review: I got a redemption card from Topps brand bowman sterling 2012 that stated its a nickname autograph of Albert Pujols. It's supposed to be a card with his autograph and inscription of his nickname (the machine). But when I got it last week it's only his signature. They never contacted me ahead of time or sent a notice telling me or asking if they could replace it or anything. Then when I contacted them the said the player refused to put his nickname on it. But that it's a nice card. I called today and said I was upset and felt like I had be cheated. That this was a case of bait and switch. They said they would send me something to make up for it. When I asked what? They said they would call me back in a hour. They did not call me. I have pictures of the card and redemption. I also have pictures of my conversation with Topps over twitter.Desired Settlement: I feel this was a case of deceptive practice and false advertising. The card number is [redacted] which stands for Nick Name [redacted]. And there's no nickname. With out the inscription the card is worth way less and is not nearly as desirable. Cards with inscriptions sell for way more then just a plain auto. I feel I should get what they sold this card as. Or at least find a suitable replacement that I'm OK with. Not just some random cards they mail me. I know there are several other who feel cheated by this.

Business

Response:

We are sorry, but this is in no way a case of bait and switch. Our athletes are under contract to sign cards in products. We solicit the products a certain way, but if an athlete does not wish to include a "nickname", that is something beyond our control.

Review: The Topps Company has a promotion this year that is called the Chase to a Million Dollars. To paticipate, you must enter codes from cards that are randomly inserted into their packs of baseball cards. A person must enter the code and unlock an MLB player. You then try to put together a hitting streak based on those players. As your players accumulate a streak of hits, you continue your streak. There are multiple levels in the contest that one may reach to win a prize. The levels are as follows: 5 Game Streak – Win a free code to unlock another player and be entered into a raffle to win an autographed card. Raffles will be held EVERY DAY FOR 179 DAYS! 10 Game Streak – First 2,500 players to hit in a 10 game streak will win an exclusive coin card. 15 Game Streak – First 1,000 players to hit in a 15 game streak will win an autographed cards 20 Game Streak – First 20 players to hit in a 20 game streak will win a set of coin cards 25 Game Streak – First 10 players to hit in a 25 game streak will win a set of autograph cards I was very fortunate to put together a 22 game streak, therefore winning a 25 card set. In my online account, it shows that I was a winner of the set. This set will be very valuable and highly sought after. I am willing to speculate that this coin set could be worth $500+. They claimed on their website that all prizes would be available to ship in May 2013, as you can see, they are now 2 months late and prize winners do not even know what cards they are winning. In addition, they claimed that they were going to to drawings everyday for prizes, with no list of winners to be found. There are also other issue with this company that I will address in another complaint and that is the blatant bait and switch of their redemption cards. I recently saw one of their redemption cards that were valued at close to $500 be replaced with a $5 autographed card. Something needs to be done about these blatant ethics violations.Desired Settlement: I would like for my 25 coin card set to be shipped to me. I do not want a replacement for my prize, I want the exact set that I am supposed to have been awarded sent to me.

Business

Response:

We are sorry to hear about this customer's dissatisfaction with our promotion. Unfortunately, errors in shipping caused a backlog for prize winners, and many of the coin cards have not yet gone out to the winners.

Review: I buy and collect cards using Topps Huddle digital app on my smartphone. One of their cards was incorrect (wrong player picture on a players card). I brought this to their attention and they said they were going to look into it. I tried contacting them again on numerous occasions via reply emails, [redacted] and through the help option inside the app. They quit replying to me. Shortly after I noticed that the cards I had gotten, which I had picture evidence I got the cards, were no longer in my collection. If these had been tangible error cards as happens often in collecting, I would just have an error card which could be worth more than a regular card. However, Topps has stolen the cards (I had multiples of the same error card) out of my collection and has now corrected the issue. They have also not replied to any of my recent inquiries. If I had bought physical cards, found and error card, would they have broken into my house to steal it back?Desired Settlement: Attaching a picture of the card in question. I had drawn the same card from multiple packs on different days. The error cards have all been removed from my collection. The reason I want a full refund is Topps has taken what I paid for and ended communication of the matter. As I stated earlier, if these were physical cards, would they have broken into my house and stolen the error cards (because in essence, they did)? Who is to say those were the only cards they removed that I PAID for? Who is to say that error card wasn't worth 10x what I paid for it as error cards tend to hold a higher value depending on the player and the error.

Consumer

Response:

Attaching a picture of the card in question. I had drawn the same card from multiple packs on different days. The error cards have all been removed from my collection. The reason I want a full refund is Topps has taken what I paid for and ended communication of the matter. As I stated earlier, if these were physical cards, would they have broken into my house and stolen the error cards (because in essence, they did)? Who is to say those were the only cards they removed that I PAID for? Who is to say that error card wasn't worth 10x what I paid for it as error cards tend to hold a higher value depending on the player and the error.

Business

Response:

Would you please provide your username for the app and the exact name and/or checklist number of the card you are referring to? This will help us find the proper information to advise.

Business

Response:

We do not issue refunds directly, Apple or Google does. Links provided below:[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

What a cop out. First your support denied the error cards existed as I provided proof they did. Then they quit responding until I filed this complaint. Then you state you are not allowed to make error cards, like that gives you permission to take what people paid for. You then try to offer free credits. Yet, not one time have you addressed the issue of taking part of collections. How many other people did you steal cards from? How many other cards did I not notice you taking back because of errors you made? And you're going to tell me Topps does not have the capability of writing a check? I have to go through the trouble of filing this complaint and not even be told you screwed up not once by making a digital error card, not twice by stealing it without at least informing me (and probably countless others) and now your only response is you don't give refunds and I have to go through [redacted]?I will await your final response to give you time to see if anyone at Topps has a company checkbook for the refund before I contact [redacted] and inform them that you sell products then steal them back without telling your customers. I will explain this entire ordeal and how where there is smoke, there is probably a fire and if you've stolen error cards from me, there are probably countless others. Then I will contact the NFL and the NFLPA and explain the situation to them. I will then post on [redacted] forums, online trading sites, and possibly my local representatives. If a company is allowed to steal because they can, then something needs to be done to alert the public of how that company operates or possibly even enact (or enforce) rules or laws to prevent companies like that to be able to operate.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,