The Travel Center

November 17, Hello [redacted] ***,After reading the letter from your office concerning [redacted] and pulling his file we received the Reservation Center Official Vacation Booking form by at the bottom [redacted] was requesting a refund for $We attempted twice to email *** [redacted] concerning his request to explain that the refund requested amount was never paid to [redacted] ***.I believe [redacted] has our company confused with the company that gave [redacted] our informationWe do not advertise or sell anything we are just the booking company that assigned [redacted] the booking codes to go on line to book the vacation of his choice.Please forward [redacted] request for the refund to the company that those funds were paid to for his settlement.Sincerely, Donna

May 19, 2015 Dear [redacted] ***, After reading the complaint from [redacted] and reviewing the email correspondence that was enclosed I wish I could answer her question as to why the quote changed. I can tell you that prices sometimes change due to availability. The booking companies we... use are not dishonest they do not mislead customers they can only give the price that the hotel, airline or cruise ship gives them. I truly wish I could answer the question better but I just can't.As to the refund request of $50.00 I can override the refunds department decision and give [redacted] the refund she is seeking. Please have [redacted] send the refund request to TCWWCustomerService@ [redacted] .com and have her place my name Donna, and my position as comptroller in the email and this will by-pass that department's earlier decision. Please have [redacted] place her current mailing address in the email this will speed up the process and I can process the refund immediately. I am truly sorry that this has happened and we were unable to get her vacation booked for her. Sincerely, The Accounting Department

After reading the letter from Ms [redacted] sent your office and pulling her fileI have given the manager her file and requested for an immediate telephone call to be placed to Ms***I have also instructed the manager to investigate the allegations that there has been no correspondence from our company when her file indicates otherwiseAs to not being able to contact us via telephone it is the busiest time of the year for travelNot to mention all the snow and ice our area have sustained like today our office opened at 12:Noon due to Weather.When the manager calls Ms [redacted] we will be able to assist her with which ever decision she makes as to moving forward with making her reservation or getting a refund.Sincerely, Donna Comptroller

June 2, Dear [redacted] ***,After reading the brief rejection letter and the attached check it has become clear that the payment was made payable to [redacted] not the Travel CenterAs stated in my first letter to your agency and [redacted] he needs to contact [redacted] for the refund he is seekingSincerely, The Accounting Department

August 17th, Dear [redacted] , After reading the letter that [redacted] has sent to your office we have the following response to the issues that have beenbrought upAs we read through the letter from [redacted] it seems that unfortunately we cannot address the issues that she has broughtforth including her desired outcomeUnfortunately [redacted] has not paid the Travel Center any fundsAt this time the onlyassistance that could be provided to [redacted] would be information on the company that she has paid so that she may contact thempertaining to a refundTo give [redacted] this information this case must first be closed so that our customer service department mayassist herPlease be sure to have [redacted] first close this case against our company and contact the customer service line at [redacted] so that she may be assisted.Sincerely,The Travel Center Staff

To Whom It May Concern, I want to drop the complaint I have filed against this travel agency The agency has been in contact with me and all issues have been resolved Please remove my complaint from your file Thank you for your help with this matter [redacted]

March 6, Dear [redacted] ***, After reading [redacted] letter and in pulling her file this is what we have on recordNowhere in [redacted] 's file is there any mention of people she is activating for [redacted] activated for two people not peopleAlso it was for day and nights not the extended days she requested along with the additional travelersThe Travel Center and [redacted] are two different companies just as the company that the vacation was purchased fromAs the signed documents enclosed verify [redacted] had knowledge of this prior to sending the Travel Center any moneyThe Travel Center would never have told [redacted] that the airfare is included since the Travel Center is not the company that sold the packageSince the Travel center does not sell, advertise anythingAs to [redacted] statement that the booking processes took too long, since the Travel Center is not the booking company that company will have to answer to those questions.The Travel Center is not involved in a bait and switch scamOn the documents enclosed it is clear as to what services the Travel Center providesIt is clear that [redacted] does not read and retain the terms and conditions of the companies that have been involved in the processI cannot and will not allow [redacted] to group our company with the company that she claims had mislead her into believing that people can travel for the price of twoAs to vacation that was purchased from [redacted] that was not being listed on the booking company's website that the Travel Center provided [redacted] Then why submit for the vacation request quote to be given for something that was purchased and was not listed? A call should have been made to our customer service department to find out why it was not listed on the booking company's websiteUnless the bait and switch portion of this is coming from [redacted] 's attempt to get something that our booking companies cannot supplySince the Travel Center has no knowledge of what was purchased, as stated on the signed documentsThe Travel Center would only have knowledge of what our booking companies can supplyThe Travel Center cannot and will not be held responsible for the he said she said factor when all the documents | supplied from [redacted] and were signed by [redacted] say this fact.Since the documents enclosed verify our involvement as to only being the company that assigns a discount booking companyWe have no knowledge of what was sold / or given to any clientSince [redacted] has threatened our company on many levels all because she did not read and comprehend what she has either purchased or was givenSince [redacted] changes her story as to what was actually submitted to our company and in the letter to your agency what was purchasedShe continues to demand a full refund being issued from the Travel Center from two different email addressesNo further correspondence is required by the Travel Center since no refund is required due to the documents that were signed by [redacted] It is her choice to accuse us of things we had nothing to do with or had knowledge ofYou can read the emails to and from [redacted] enclosed as to why no further response will be forth coming from the Travel CenterSince her bait and switch tactic will not be tolerated by the Travel Center I suggest sugar is better than vinegar when dealing with signatures on documentsSincerely, DonnaComptroller

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The company you paired us up with now gave us two propositions First one we asked to add on an extra day since we didn't figure it would be that much It was an additional $PER person to stay No options of hotels this is what they assigned for us We told them that is way to expensive as we have so much already invested The 2nd option was the days and two nights which is what it should be It was an additional $a person (Again this trip was not supposed to cost this to begin with.) They had us leaving [redacted] airport at 11:at night the first day, staying that next day, the third day we would leave there at 6:am This is giving us hours there Would you or anyone else spend that much money to stay a day NO! Why are we paying over $additional dollars Where is all of our money going We were told we could go as early as JUNE and we still aren't set up Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was only issued a partial refund...I sent $and got a refund for $They said there was a $charge for requesting a refund though no services were performed and refund was requested a week after sending the initial fee I hardly think it justified a $charge and there was no mention of this in writing anywhere when payment was sent to them Regards, [redacted]

After reading the letter Ms [redacted] sent your office and pulling her file neither [redacted] or [redacted] has requested a refund from the Travel CenterPlease have Mr [redacted] submit the refund request to [redacted] and the refund department will process the refund requestIt should only take days to process since the [redacted] were given the access codes to the online booking company we will need to check to insure that no vacation quote were requested or received to process the refund.Sincerely,Donna Comptroller

To Whom it May Concern: My purpose for contacting the RevDex.com is to report the deceitful practices of travel agencies like the Travel Center. I did pay $50 to expedite the process of receiving 2 free plane tickets to our destination of choice. The Travel Center... keeps putting out more hoops to jump thru to expedite this process further. They require we now pay $25 for another "quote" since the destination we originally chose didn't have black out dates. We were not notified of this when first choosing this destination. I wish to get my $50 back. Thank you for your help in this matter. [redacted]

October 13, Dear [redacted] ***, After reading the letter from [redacted] and pulling the file this is what we have on recordThe desired settlement that [redacted] is asking for was not paid to the Travel CenterThe Travel Center only received $from [redacted] on April 18, so there is no reason [redacted] should be asking for $from the Travel CenterThe complaint is about Advertising IssuesThe Travel Center does not advertise or sell anythingThis complaint should be sent to the company that did the advertising, selling of the product.I have attached copies of [redacted] 's file for your records please note the highlighted area of these documentsThis will clear up our policy of rerunds and restrictions [redacted] was aware of these policies prior to requesting the booking codes to go to the online booking company to book the vacationThese documents were signed and faxed to the Travel center prior to our office providing [redacted] the access codeIt also covers the issues of peak season“This promotion is for off peak seasonPeak season travel and room or airfare upgrades are available an additional cost.” “Please remember day advanced notice is required for these promotional vacations.” “Once travel documents and booking has begun by the Reservation Center at your request, there cannot be ay refunds”“The Reservation Center is an independent travel booking service and is not responsible for any advertisement or sale of the promotional vacation you have received or any written or verbal agreements made by the company you have received it fromIf you have any questions about the package please call that companyPlease note that the price quoted to you by the company you have received your package from may not have included fuel or seasonal surcharges that will be charged at the time of bookingDue to the constant fluctuation of promotional prices all vacations and pricing are subject to change prior to confirmed bookingBy signing this document you acknowledge to all the above terms of use.” Please not the documents were signed by [redacted] We contacted the booking company and requested a copy of the vacation quote that was sent to [redacted] Please not on the quote provided by the booking company email it covers these factors in redPlease go to the booking company's web site at www[redacted] .com to view all the terms and conditions, restrictions as to peak season flight daysThis is where [redacted] went to book the vacation it was [redacted] 's choice not to follow the guidelines of the promotional vacationIt cannot be held against the Travel Center that [redacted] either did not read, comprehend what was signed and faxed to our office or that the documents were not read at all and just signed and faxed inWith all the documentation that I have sent you it covers all the issues in [redacted] 's letterThe Travel Center will offer [redacted] a partial refund of $Most of the fee that [redacted] sent the Travel Center is paid to the booking company to cover their cost that is why the Travel Center covers the no refund policy prior to sending any customer to the booking companyAlso on the booking company's web site it is coveredPlease instruct [redacted] to send our refund department an email at [email protected] and mention my name Donna and accept the partial refund of $Once the email is received and the file pulled a refund will be issued to [redacted] Please close this case accordantly.Sincerely,Donna Comptroller

June 5, Dear MsHorne,After reading the letter to your agency from ** [redacted] and pulling his file the steps that need to be followed arePlease advise ** [redacted] that he will need to email [redacted] to submit his refund requestWe need to have this in writing to cancel his vacation vouchers with the booking companyI have also enclosed the documents that ** [redacted] signed and mailed to our company that will clear up some of the issues in his letterWe have other options we can offer ** [redacted] in assisting him in getting to another booking company but this must be done by ** [redacted] and in writing to further assist himHere at the Travel Center we make every attempt to make our customers aware of the strict policy of the booking companies and provide telephone numbers in an attempt to assist the clients prior to the documents being filled out and sent in.In ** [redacted] s letter he is requesting a refund for $** [redacted] only paid the Travel Center $Please instruct ** [redacted] to contact the other company that those funds were paid to for that company to refund him is he so chooses to cancel his vacation.Sincerely

August 18, Dear *** ***,After reading the letter and pulling the *** file it is clear that there is a problem with the booking company receiving the correspondence to start the booking processI have personally contacted the booking company and requested them to send an
email to the email address provided in the letter of *** to start the booking process if it has not been started.This should take care of the problem I know sometimes if all the boxes are not checked and all the information is not filled out the reservation is not submitted to the booking company as quickly or if the client has specific requests as to the hotel, airline or cruise ship roomsWith the online booking company contacting the *** party this should resolve the issue in the letterSincerely,
Donna

After reading the rejection letter from Ms*** and pulling her file a refund was issued on July 1, Sincerely,
The Accounting Department

*** ***
8:PM (hours ago)
tome
Dear ***,
Thank you very much for your quick response! You have referenced about the response email on July 3rd which sorry that I did not receive any email from Revdex.com on July 3rd for the above ID#. Please re-open this complaint regarding Travel Center. This whole thing has got so far as a scam and please give me a chance to explain the whole things in detail and hope that you will have a better understanding of everything.
I had filed two complaints in June:
1. Complaint ID# ***
Business Name: *** *** ***
Resolved on 7/14/204, see attached refund check of $
I know this has been resolved, but because it related to the ID# ***-Travel Center complaint, that’s why I have attached the copy of the refund check just for your referenceThe sequence of the whole process was that Travel Center was involved before *** ***
2. Complaint ID# ***
Business Name: Travel Center
Per the instruction, on 01/23/14, I did send in the activation fee, check# *** for the amount of $($each person, for four people) to The Travel Center. Travel Center had certified mail me the two “Getaway In Style” registration form package (attached) along with the instruction of completed the form and certify mail both packages to *** *** along with the processing fee $per person in the money order form of payment (total is $for people), which I did as I told. Since the package deals did not fall through with *** ***, they had refund me $(attached)Then, I tried to email Travel Center to request for the refund of the activation fee $in *** and their below response email:
*** **
Reply, Reply All or Forward | More
Travel Center World Wide
*** **
Dear Traveler,
We will be more than happy to process your refund requestUnfortunately because we have sent out the vacation vouchers to you the only way that we can offer you a refund is if you have not registered, written on or used those vacation vouchers in any way and can return them back to us here at the Travel Center in the same condition that we sent them to youIf you can do this, we can offer you a partial refund minus the cancellation fee of $per person which will bring your total refund to $Please keep in mind our refund response is only pertaining to the funds given to the Travel CenterIf funds were given to any other company you would need to contact that company pertaining to those funds
Unfortunately if you have used these vacation vouchers or tarnished them in any way, we cannot provide you with a refund because as it states on the form that you signed and sent to us, in order to receive those vouchers, we do not provide refunds once the vouchers are sent out
Please let us know what you would like to do Thank you
Per Travel Center instruction, how could I not complete the registration formsPer their above response, it did not make any sense to request me to return the blank/not used or filled registration forms, in order for them to process my refund!
***, your help is greatly appreciated
Best Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The Travel Center's response to this complaint is totally unacceptable and incorrect My specific response to their letter is as follows:
All of the complaint issues were certainly NOT covered in the documentation they attached I have the same documentation and more
We did not change our travel dates twice, as was written in their letter And that fact isn't even relevant to this issue We changed from April to November (when it was finally disclosed that April is peak season along with March - September) specifically stating on each document that we needed more information on the surcharge costs first Peak season was never clarified in initial documents….but it was stated that travel could occur within one year of booking date and not within days of a major holiday We still could not get specifics of costs of surcharges and travel dates, despite our inquiries to the phone number listed The check I sent was for $138.00, not $as in their letter….they should at least proofread their own letter The Travel Center number was in the documentation and I underlined it in order to call them, which I did many times and waited over minon hold, hanging up until finally we called and got a response No specific answers were given and we were told that only the booking company could give us those answers we needed in order to decide if we could afford our "bonus" vacation They are correct in saying their documentation does not say "FREE" vacation, but their phone solicitors most certainly described it as free Their documentation states "bonus vacation" many times "Bonus" to most English speaking people means something given at no extra cost, does it not? The dictionary would agree, and the presenters indicated this as well Yes, they finally defined Peak Season after we sent in our $138.00, but nowhere in the initial information was this defined as months of the year that you could not travel for this trip without surcharges and extra fees We never would have gone to the presentation because we are very limited in our travel times as well
I underlined "Monday and Tuesday departure dates" and the phone number on the documentation, because this is one of the things I wanted to ask about, not because I was OK with it And as stated earlier, we DID call, yet received no answers Minimally this company should allow a refund within a certain time period after full costs of their requested trip and travel times has been disclosed
At the Travel Center, they most certainly do NOT make any attempt, as stated, to disclose the specific amounts of fees and taxes before the deposit is nonrefundable That was the entire problem!! All we desired was full information in order to make a decision if we could take this "Bonus" vacation, being responsible with our finances It was a mistake to think the Travel Center would act with integrity when they told me by phone that the booking company could give me the information I needed, insinuating that I could find out the costs of my trip in order to make a responsible decision about taking the trip By the time we could contact the booking company, the deposit was nonrefundable Is that honest business practice??
They commented their opinion on spending $for a day/night/all inclusive with air as being a pretty good dealTheir opinion is beside the fact and irrelevant to the discussion What does "Bonus" mean…..if they told the truth initially,
many people would never step foot in the presentations….so they resort to deceitful wording and half truths to get people
in the door The initial phone solicitation was certainly all about "free."
We should have checked Revdex.com first to see The Travel Center's F rating on a scale of A+ - F Doesn't that support the validity of our complaints? We just spent far too much time re-reading the wording of all the documentation in order of receipt, and yes, it is deceptive business practice to make the deposit nonrefundable before full detailed costs of a particular trip are disclosed by the booking company We clarified on both pieces of signed documentation that we needed information on the surcharges first This company is no doubt "collecting", (stealing) money from unsuspecting people who read carefully, as we do, and simply want to be the recipients of their seemingly honest offer, but get frustrated with the process and either give in and spend money they don't have to spend, or give up and let The Travel Center keep the deposit, The Travel Center hiding behind their unclear wording as a disclaimer
We expect a full refund of this $ We don't have much extra money to put vacationing, as we have kids in college $is very little money to The Travel Center, but it is a lot to us, and to many people who fall into this same deceptive practice We are trying to make an honest and responsible living, careful with our money, and were truly looking forward to this vacation, but not at this cost We are entitled to our money back I have a day by day documentation of the information received, emails, responses and the order of information disclosed to the point of "non refundable," if needed, to take this further I am willing to fill in these blanks if necessary, but this letter is long already
REVIEW of information NOT DISCLOSED in the presentation that is necessary for deciding on a "bonus vacation:"
a Travel restrictions: day advance notice (allowing only months available instead of year promised for travel)
b "Peak Season" travel is March-September (allowing only months available for travel in the year promised)
c Monday and Tuesday departure dates only (this limits working people and increases the cost - missed work)
d Actual cost of "small administration fee" for changes was never disclosed at all
e The fact that details of the cost of the trip would not be given until after the deposit is nonrefundable
This should present clear facts as to why this case should not be closed and that The Travel Center owes us $ We have received absolutely nothing and they have kept our money, at our expense of a ridiculous amount of time and frustration on an amount of money that means nothing to them
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: My account is still in provisional credit Meaning this company is lying and I have a email from them stating they are going to send me a check in weeks All emails from this company have been forward to the Revdex.com *** ***.
Regards,
*** ***

June 30, Dear *** ***,In reading the letter and in checking our accounting system *** *** has not paid the Travel Center any of the funds she is requesting a refund forPlease have Ms. McCord refer to whom the checks were made payable to and to send the
refund request to those agencies.Since the Travel Center has not collected any money from *** *** please close this case as satisfied.Sincerely,

May 11,
2015*** ***The Travel Center does not have an *** *** in there accounting systemOur accounting system does not allow us to search by addressesI believe this was sent to the wrong company since the Travel Center does not sell, advertise or promote our company to the general publicThe Travel Center information was sent to *** *** by another company*** *** should contact the company that the payment was made to.If *** *** can provide a copy of the canceled check made payable to the Travel Center it is possible that it was under a different name other than ***Sincerely,
The Accounting Department