The Travel Center

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I am rejecting this response because: I do not accept the response from this company (The Travel Center) because they do not accept responsibility for the actions of people that represent their business. I would not expect them to accept the feedback about their customer service reps or their behavior of avoiding phone calls whether it is mine or someone else. At no time did I say that I never was able to reach someone. In fact I talked to them probably 5-times but was not provided the information that I needed or was mislead. It was like pulling teeth, if I didn't ask them a direct question then I would not get the full picture. I would not expect them to give refund because they feel there was no wrong doing on their part. This is not a company I would ever do business with knowing the customer experience they provide or even accepting responsibility of providing poor customer service.
In regards to having the customer service department assist me with contacting other companies on my behalf I don't think they would have my best interest at heart and will definitely pass on the offer.
I would like you to try and contact the other company, *** *** Travel ###-###-#### or ###-###-####,
I think they are located in Philadelphia, Pa. This is the company that I paid $for the so called vacation package (2adults).
Regards,
*** ***

See attachment or check attachment tab

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

April Dear *** ***,
I have read the letter *** *** sent to your agency and after pulling her file I will attempt to assist herHere at the Travel Center we do not sell, advertise or promote our company to the general public*** *** was sent to the Travel
Center from the company that processes her check over the telephoneThe Travel Center does not accept payments by telephoneThe company's name on the check is Travel by Centennial if I read it correctlyWe also do not do mail outs for other companiesThat company sent *** *** our company information within that mailing to activate what was given, sold or promoted.The Travel Center does not have a voice message systemOur recording instructs clients to call back during business hours or email mail us at Info TravelCenter@***.comIt seems *** *** had the incorrect email address as stated in her letter that is why no response was receivedI have enclosed the signed document that *** *** faxed our office requesting her booking codesOn that document it has our refund policy that once codes are issued no refundI am sorry the first company did not explain the process and the fees that are involved in booking what was givenIf *** *** would like a partial refund since the Travel Center had to purchase the access codes to the online booking company, as the signed documents indicated that no refund would be issued once those booking codes are issued and used
In *** *** letter she states she used the codes but did not book her vacation, because of the $fee that is requiredI can offer *** *** a partial refund of $in a good faith gesture since she was having a difficult time reaching a customer service representative during out busy seasonIf *** *** would like the partial refund please instruct her to go to TCWCustomerService@***.com and request the refund for $Please instruct *** *** to put my name Donna, in the refund request and my position as the ComptrollerOnce the request is received the refund department will pull *** ***'s file and I will process the refund immediately*** *** will not be able to use the access codes to book her vacation one the partial refund is issued*** *** will need to go to the company that the $was paid to and request them to refund that amountSince the Travel Center did not process those funds we cannot issue a refund for another company payment.Sincerely,Donna
Comptroller

I have sent the Email per the most recent letter from Travel Center to request a refund of $for the remaining trip not yet quoted.
They stated that no online booking companies offer free vacations inferring that they cannot reimburse me for the amount I paid to the flyer advertiser. However, the website for Travel Center is set up so no one can book anything online nor does their company pop up on any travel search engines. This indicates to me that all business is referred to them by companies such as First Select Travel, I strongly feel the affiliation between the two companies means the funds are shared and the unscrupulous way they conduct business should be investigated
Complaint: ***
I am rejecting this response because:
Regards,
Dianna Bailey-thompson

March 13, Dear *** ***,In *** *** rejection letter all of the isuues that were brought up were covered in our first responseI never said the Travel Center did not receive payments from *** ***In that letter I explained that we were not the company that gave the seminar nor were we the company that gave *** *** our contact informationI supplied documents that proved that no refund would be issued if the booking codes were usedSince *** *** problem is stemming from the company that held the seminar and gave her our company information that is to whom these issues and demands need to be addressed to.As stated in my first correspondence to your agency that since all the issues have been addressed and supporting signed documents have been sent and clearly outline that no refund can be issued since the funds paid to the Travel Center have been used to purchase the access codes to the booking websiteNo further correspondence is required from the Travel Center or will be forth comingSincerely,Donna
Comptroller

July 15, After reading over the letter from *** *** in its entirety the following is the information we have pertaining to the letterUnfortunately at this time as we read over the letter and check our files, most of the letter to your agency is not addressed to our company at
allAfter further investigation we feel that we can provide no assistance in the outcome that *** *** is looking for because we here at the Travel Center have collected no funds from *** ***.At this time we feel we can assist no further, please ask *** *** to contact the agency that she paid the funds to and direct her refund request to them
Sincerely,The Travel Center Staff

August 11th, Regarding the letter of complaint and rejection sent from *** *** I have the following response after reading its contentsIn reading through the contents of the rejection letter it seems at this time *** *** has not asked any questions for our company to answer nor has he stated any information that we have not responded to within the previous response to his initial complaintAt this time we feel as though we have nothing further to say so unfortunately we have no response to this later and ask that *** *** simply reads our previous response to the initial complaintThank you,
The Travel Center Staff

September 8th, Dear *** ***,
After reading the letter that *** *** has sent to your office We have the following response to the issues that have been brought upIt seems that the reason that *** *** is rejecting our previous response is because he is stating that
We have not contacted him nor has he been able to contact the Travel CenterDue to the fact that *** *** has an open Revdex.com Complaint with you against Our company we would not be contacting *** *** until the complaint has been closed, nor would we be assisting *** *** with any information until that timeHowever, in *** ***' file there is no record of *** *** contacting our company at all so we are sorry that he fills he has not been able to contact us but there is not only a phone number available but an email and fax as wellAt this point if he could not contact us from all three ways available we are not sure that he was actually trying to contact our company at allDue to the fact that this is the only issue that *** *** has brought up We cannot assist him any further, if he wishes to speak to a representative he must first close this complaint, than he may call the Customer service number at 1-800-861-or email Info Travel Center@***.ComEither form of communication will be able to assist *** *** once this complaint has been closed.Thank you, The Travel Center Staff

August 12, Dear *** ***,In reading the complaint and in pulling *** *** file the Travel Center issued a refund to him on August 11, per his email request.This case should be closed as satisfied since the refund offered was issued.Sincerely,Donna
Comptroller

June 30, Dear *** ***,In reading the complaint and pulling the file this is what we have on recordOn Jun 4, we received an email requesting a refund on the same day we responded and have not received the vouchers back to process the partial refundI have enclosed the
signed documents that cover these issues in the complaint.On the enclosed signed documents it states: Booking Information Needed: The signature below confirms that the information provided is correctAny changes or cancellations made later my result in a small administrative change feeOnce travel documents and booking codes are ordered and purchased by The Travel Center at your request, there cannot be any refunds of any fees collected by the Travel CenterThe bonus vacation you have chosen is separate from the Travel Center and is not a Travel Center productThis bonus vacation will be handled by the chosen vacation providerThe Travel Center is not responsible for any advertisement of the product you purchased or written and verbal agreement made by the company you purchased it fromIf you have any questions about the package please call that companyAll vacations and pricing are subject to change without notice prior to confirmed bookingCustomer Notice: The vacation providers have very explicit instructions on the terms and conditions of the vacation voucher that you will receivePLEASE MAKE SURE TO READ THE INSTRUCTIONS ON THE VOUCHER CAREFULLY AND FOLLOW THEM AS SOONAS POSSIBLE ONCE YOU RECEIVE THEM THEY ARE cons|DERED TIME SENSITIVE MATERIAL AND IF THE INSTRUCTIONS ARE NOT FOLLWOED AND YOUR VOUCHERS ARE EXPRED OR VIDED THERE WILL BE NEITHER RE-INSTATEMENT OF THEM NOR ANY REFUNS OF FEES COLLECTED BY THE TRAVEL CENTERIf the provider voids your vacation due to customer error you cannot be reissued another voucher and any money collected by the Travel Center cannot be refundedHere at the Travel Center we make every attempt to make the process clear to the customers as to the steps involved in booking their vacationWe just cannot guarantee that they read the document before signing itAt no time did any of our staff tell the *** it was a free cruise when all the documents they had disclosed the fee's to be paidI believe that the *** are getting the two companies confusedOnce the travel vouchers are returned as instructed in our last email correspondence a partial refund will be issued.Sincerely,
Donna
Comptroller

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is less than satisfactory HOWEVER, I WILL ACCEPT the refund of $from The Travel Center and continue pursuing my refunds from *** *** *** and *** *** *** because The Travel Center, *** *** *** and *** *** *** are ALL the SAME company with the SAME ADDRESS and they ALL STOLE a portion of my money
Regards,
*** ***

Dear *** ***;I have circulated *** ***’s most recent correspondence to the Revdex.com among our entire group initially involved in approaching her companies to secure a vacation package to Las VegasThe reaction was universalWe are not interested in her offer of a partial refundWe contend that we are owed $and not a dollar lessWe have been witness to incredibly unscrupulous and deceptive business practices, which, at minimum, seem solely designed to separate unwitting customers from their money and thinly veil those efforts in manufactured 'legalize’ which she contends should shield her from any attempt on the part of a dissatisfied consumer to secure a total refundAgain, despite her denials of any involvement in First Select Travel, our research indicates otherwiseWe continue to believe that she has an intimate knowledgeif not a background role with cohorts at that group and could easily work across lines to honor a full refund request.We contend that her time, presuming she is interested in operating a credible and honest business, would be better spent trying to live up to her stated claim, that being that her organization has a 'stellar' (my word) customer service recordInstead, according to what we have learned via a number of sources, it would appear that her time is inordinately devoted to writing rebuttal letters to complaints filed with the Revdex.com and the Consumer Protection department in the Maryland AG’s office.So, to summarize; Our initial conversation with the customer service rep at The Travel Center, in which we laid out an itinerary, received a price, and were given assurances that what was agreed upon during that call was what we could expect, quickly changed into referrals to other companies we had no knowledge of initially, both of whom were abundantly clear we could not hold them accountable for any of the actions of the others, and essentially left us in a position that would have had us waiting for a ‘quote” for our trip and an unnamed vendor willing to pick up our package, all after having made one additional payment and would have needed to make a third in order to take this what we determined would have been a risky step, based on what we were learning about the experiences of many others who worked the process through to completion only to never have their travel request fulfilled and who could not, despite persistent efforts, able to secure a refundWe believe the structure of this process is intentional and strategic and is designed to provide The Travel Center and its sister groups with the ability to secure payments without the risk of making refunds when customers complaint, as many, many haveWe believe this represents, at minimum, highly unethical behavior and which, in the extreme, borders on the illegal.Sincerely yours,

January 14, Dear *** ***,
After reading the letter and pulling *** ***'s file I have enclosed copies of the signed documents submitted to our office by *** *** to confirm my responseThe Travel Center does not advertise or promote travel clubs we do not do
seminars we are just the company that assigns clients that are sent to us from other businesses to a discount booking company to book their selected vacationOn the documents I have enclosed it covers the issues in *** ***'s letterThat once the booking codes are issued there cannot be any refunds from the Travel CenterThe Travel Center has to purchase those online booking codes from the booking company's for access to their booking sites*** *** received quotes for the vacations selectedThe bonus vacation *** *** received has certain restrictionsOn the booking company's website it covers the restriction for each vacation offeredThe $fee that *** *** is speaking about in her letter was paid to the booking company for another vacation quote and not to the Travel Center.I am sorry the company that the seminar was put on by and *** *** attended did not explain to *** *** in greater detail the restrictions of what they were giving out for attending the seminarI know on the booking company's website it covers all restrictions and the client has to click and acknowledge they have read and understand them before being able to submit their date and destination choiceThe booking company only gave *** *** the quote that was requestedIt is not the booking company's responsibility to void or not give a quote because *** *** requested to upgrade her flight to peak travel time or upgrade cabins or chose something not within the guidelines of the bonus vacation *** *** receivedI know that the $fee was waived by the booking company for another quoteSince we are not that company I do not know if one was received or the quote was acceptedSince no refund can be issued by The Travel Center and all the documents enclosed support the fact that *** *** was aware of our refund policy prior to sending any requests to the booking company for the vacations quotesNo further correspondence is required by The Travel CenterSincerely,Donna
Comptroller

August 11th, Regarding the letter of complaint sent from *** *** I have provided the following documents with information attached to answer all of the complaints she has referencedWith this information I will do my best to assist with this complaint.In reading over the
complaint from *** *** it seems that the only issue he is having would be that he feels We here at the Travel Center are not willing to answer his questions in order to book his vacationAt this time in regards to this claim all that can be said is an apology that *** *** feels this way because currently there are pages of notes regarding conversations from different representatives speaking to *** ***We can only deduce that the reason at this time *** *** feels he is not begin assisted is because during the last conversation held with *** *** he said that he would be contacting you as well as an attorney So we let him know that due to this information all future contact must be held through either your organization or the attorney that he plans on gettingUntil the time of this contact his file was to be put on hold so that the issues at hand could be resolved, this may be what he is referencing.Previous to this conversation held *** *** sent in his activation and he was sent the information in order to book his vacationAt this time aside from any questions *** *** may have had pertaining to booking his vacation the Travel Center had and has no further responsibilities in regards to *** ***'s vacation, our job here at the Travel Center is to send *** *** to a booking company that can book his vacationThis had been done and to our knowledge *** *** received documents from the booking company to do so.*** *** wishes to resolve this matter by receiving the funds paid to the Travel Center backUnfortunately at this time this request cannot be granted due to the documents *** *** has signed showing that he knew the process and the promotional vacations restrictionsThis document has been included and highlighted for your convenience
The document that *** *** signed and returned to our company on 3/26/states the following: "Once Travel documents and booking codes are ordered and purchased by the Travel Center at your request, there cannot be any refunds of any fees collected by the Travel Center...”
This information clearly states our refund policy once the document that he returned is sent to our company for the process to be continued and those documents to be sent to *** *** so that he may book his vacationWe are sorry that we cannot assist *** *** any furtherSincerely,
The Travel Center Staff

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: See attachment or check attachment tab
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: The Travel
Center is stating they are not responsible for any advertisement or product I purchased from the initial company, however, both companies have the exact same mailing address. So how is it possible that one "company" does not afffiliate with the other "company"?? Furthermore, why would any client be doing business with the "Travel Center" if they were not directed to do so by "*** ***" company?? It is obvious they are different branches of one and the same company and they make it impossible for the client to get their money back
Second, I sent in (two) money orders for $each, as it was supposed to be $per person/per trip. So why would they "do me a favor" and reimburse 1(one) $fee? It they were trying to do right by the consumer, they would offer $which is what I am legally due since according to them once vouchers are issued I am not entitled to a refund and a voucher was never issued for my second vacation
Third, I was sent this email on July 8th-
As you are now threatening to take action against our company, your file will be put on holdThis hold will be placed on your file until you have sent a letter to our company stating that no legal or negative action will be taken against our companyAt this time, once this letter has been received by either fax, mail or email with your signature we will be more than happy to discuss your vacation booking processUntil this time, your file has been put on hold
And last, I have not heard from "*** *** Travel" regarding my initial $payment or "*** Reservations" (who also shares an office with The Travel Center) regarding my $payment. Since this companies all do business together, one of them, regardless of which one, should refund me as the consumer since the package purchased and fully paid for was not delivered
Thank you.Regards,*** ** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The email they gave you [email protected] does not workA message pops up "Windows cannot find , check the spelling and try againI am sending them a letter in the mail to *** *** *** *** *** Maryland *** requesting my $refundPlease keep me in touch and keep this active so I may get my refund
Regards,
*** ***

May 29,
Dear *** ***,After reading the letter to your agency from *** and pulling his file this is the steps that need to be taken.In ***’s letter it seems he is upset with the booking agency not the Travel Center*** sent our office an email
requesting a refundWe responded with instructions that needed to be followedAs of today *** has not responded to our last correspondence*** will need to return the booking documents to our office unregistered and not written on or damaged for a partial refund to be processed.Sincerely

July 17, Dear *** ***,After reading the rejection letter your office sent it does not cover any new issuesWe are not the company that sold *** *** the vacation packageWe explained our procedures to *** *** in writing and over the telephone*** *** was aware of the additional costs we just could not give them the actual price since we are not the booking companyI will once again refer you back to the signed documents enclosed in my last correspondence with your officeIt covers all the issues also the letter that *** *** sent that she was aware of these terms.I feel that *** *** needs to take these concerns back to the company that sold the packageSince we are not that company we do not know what fees were paid and what they were for nor do we have any knowledge of their conversationsAll of the questions that *** *** has need to be answered by that company.Since the Travel Center has provided *** *** with two different booking companysThe first company voided her documents because she did not follow the instructions givenThe second provided her the vacation dates requestedI am sorry that *** *** did not agree with the travel times of the flightI feel the Travel Center has fulfilled our requirements to *** *** and that the case should be closed*** *** can book her vacation with the company that provided her the quote or request another one with specific guide lines as to the time she would like to travelSince the Travel Center has completed *** *** request no further correspondence is requiredSincerely,
Donna
Comptroller