The Travel Center

After reading *** *** letter and in an attempt to pull *** *** fileit has become clear that the Travel Center has no record of a *** ***, nor has *** *** paid our company any of the fee's he is stating has been paid in his letterIt is possible that *** *** called the Travel
Center's customer service department 1-number with questions, but *** *** has never paid our company the Travel Center any money.The Travel Center does not advertise, sell or promote our company to the general publicWe do not hold or give presentationsI would suggest that *** *** go back to the company that gave the presentation to get his two free round trip ticketsAll of the companies that The Travel Center deals with and does customer service for do not give FREE trips, airline or vacations awayAll of the companies we deal with give bonus or promotional vacations with certain guidelines and restrictions for all the vacations offer and outline the taxes, fees that are to be paid by their clientsSince the Travel Center has no file for *** *** I cannot assist him any furtherPlease close this as satisfiedSincerely,
Donna
Comptroller

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

September 22, Dear *** ***,After reading the letter and pulling *** ***'s file I guess I am confusedOn May 19, we received a check from *** *** on the same day an email was sent to him with attachments to fill out and request his vacation booking instructionAs of
this date we have not heard from *** ***If the client does not receive something usually they call our office not a hotel to find out the status.As to the *** Inn not knowing who we are that is because we are not the company that he attended the meeting withWe are the company that provides their customers with the bonus vacation they chooseSo there is no way that the *** *** would even know our company name.If *** *** would like to email our company at info TravelCenter(ogmail.com and request the booking documents to be sent to him againIt is possible that this email back in May went to his spam folderWe have his email address as *** or he can email TCWWCustomerService*** to request a refundI am sorry to say that we have to have the refund request come from *** *** to process his request.Sincerely,Donna
Comptroller

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: I did provide all info requestedI dont know why you didnt receive itI have attached copies again, and sent copies directly to *** ***'s via email. Regards,*** ***

December 3, Dear *** ***,
I have read the second rejection letter from *** *** and there are no questions for the Travel Center to answerI have enclosed the email correspondence between *** *** and our refund departmentIt seems we are at a standstillThe Travel Center has offered *** *** a full refund once the case is closed with your company*** *** states she does not want the case closed until the refund is receivedIt is the Travel Centers company policy that no refunds can or will be issued until all cases are closed*** *** states in her email that she does not trust our company to send the refund if the case is closedOur refund department attempted to insure *** *** that the refund check would be issuedSince a full refund has been authorized and offered to *** *** and *** *** is unwilling to take my word and the written emails from the refund department there is nothing else The Travel Center can do for *** ***Since *** *** wants to continue to argue the point it is our company policy now to request a written letter from *** *** with her signature stating that no further action will be taken against the Travel Center for the refund to be issuedAll of this could have been avoided if *** *** would have just followed our simple refund policiesThere is no further correspondence required by The Travel Center to your agency and none will be forthcoming from the Travel CenterPlease instruct *** *** to follow our company's policies to receive the refund *** *** is seekingSincerely,
Donna
Comptroller

April 30,
Dear ***,In reading your letter and in pulling *** file I found we did in fact received a refund request from ***I have attached copies of our email correspondence to and from *** in those emails we explained all the concerns that **
*** addressed in his letter to your office.I have enclosed copies of the signed document that *** *** sent to our office maybe *** *** was unaware of these documentsIt states on that document any changes or cancellations made later may result in a small administrative change fee.Once travel documents and booking codes are ordered and purchased by the Travel Center at your request there cannot be any refunds of any fees collected by the Travel Center.We will be more than happy to process their refund requestUnfortunately because we have sent out the vacation vouchers to the client the only way that the Travel Center can offer them a partial refund is if the vouchers have not registered, written on or used the vacation vouchers in any way and can return them back to the Travel Center in the same condition that they were sent to themOn that same signed document it also states the Travel Center is not responsible for any advertisement of the product you purchased or written and verbal agreements made by the company you purchased it fromIf you have any questions about the package please call that company.At this point *** has two options send back the booking documents as outlined in this letter and in the email correspondence to receive the partial refund or keep the booking documents and move forward with booking the vacation v s booking companyUntil this matter has been closed with your agency no refund can be processed for the ***’s file.Sincerely,

November 25, Dear *** ***,
After reading the rejection letter and in an attempt to pull *** *** file in the Travel Center's accounting data base it has come to my attention that *** *** has never paid the Travel Center any fundOnce I pulled the prior letter from your office my response still does not changeI am truly sorry that | typed *** *** name incorrectly on my first reply to officeOur accounting system does not have either name in the system as receiving paymentThe Travel Center does not fax, advertise or sell anything and we do not have a HR departmentOur office was not provided any of the documents that *** *** indicates that were provided to your officeUnless *** *** can provide your office those documents that you can forward a copy to the Travel Center for review the Travel Center cannot assist *** *** in realizing which company she is speaking about the faxes, email and the telephone conversations that *** *** had with another companySince she will not accept my word that the Travel Center has not and does not fax, advertise, or sell anythingWithout such documents we cannot assist *** *** any furtherWhat the Travel Center requires is a copy of the canceled check front and back that *** *** stated she paid the Travel CenterIs it possible that if there is another name on the bank account that was listed in our accounting records under that name I believe that *** *** received our company information from the company that the payment was made to?
If *** *** is unwilling to provide the Travel Center with the documents we have requested our office cannot help *** *** any further and no further correspondence is required from the Travel Center since *** *** cannot prove any payments to this companySincerely,Donna
Comptroller

After looking over the submitted complaint by Mr*** we here at The Travel Center have the following responseAt no time should Mr*** have been under the impression that he was to receive a free vacation, he is correct in assuming his promotion was to be for a vacation at a discount
and had Mr*** followed the promotion it would haveMr*** is correct, we here at The Travel Center send our customers to booking companies who quote them for the vacation they request, if the promotional guidelines are followed the quote will be at a discount for the requested vacationUnfortunately after digging deeper into Mr***s file and contacting the booking company Mr*** forfeited his promotion by violating many guidelines for the promotion. Mr*** violated the following promotional guidelines:Requesting a vacation with less than days advanced notice.Requesting travel dates during peak season for the chosen destination. Mr*** knew about these promotional guidelines and signed off on them previous to requesting his vacation quote from the booking company, we know this because Mr*** received his original voucher which he mailed in on 10/20/and his Booking information needed form which he mailed in on 1/22/2016, both of these documents provide the terms and conditions.Specifically each document states the following:"Voucher"- "day advanced notice is required for all vacations however less than day advanced notice is available with a surchargeThese bonus vacations are for off peak season travel, peak season is available at a surcharge.""Booking Information Needed Form"- "Please remember that a day advanced notice is required for all of these vacationsThis promotion is for non peak season travel with Tuesday and Wednesday departuresThe travel time and departure dates may be bypassed with the knowledge that this violates your promotional offer and will subject you to a possible surcharge."(Both documents have been scanned and included with this response so that it may be seen that Mr*** knew of these restrictions.) Due to this information as well as the strict refund policy also stated on the documentation by the Travel Center that Mr*** has signed and returned, we will not be offering Mr*** a refund

August 12,
Dear *** ***,After reading the letter and pulling *** ***'s file this is what was foundHere at the Travel Center we do not sell, advertise or give presentationsIn the letter a reference was made to Promo Code *** *** this company puts on Presentations and
our information was given to *** *** at that presentationOn October 15, we received a check from *** *** for two travelersThen *** *** sent in his booking information form requesting his airline booking documentsOn November 4, the booking documents were mailedWe have no further correspondence from *** *** in his file.*** *** will need to contact the booking company to book his reservation on the signed document I have enclosed for your record that *** *** signed it covers our refund policyIt states that Once travel documents and booking codes are ordered and purchased by the Travel Center at your request, there cannot be any refunds of any fees collected by the Travel CenterThe Travel Center is not responsible for any advertisement of the product you purchased or written and verbal agreements made by the company you purchased it fromIf you have any questions about the package please call that companyI suggest that *** *** get in touch with *** *** in Florida to find out where his booking documents are as to the airline tickets he is requestingSince the Travel Center is not the booking company we cannot assist *** *** in this matter.Since the product that *** *** purchased from the Travel Center was received almosta year ago there is no way we can assist him here in this office since those documents were time sensitive *** *** will need to deal directly with that company.Sincerely,Donna Comptroller

Dear *** ***
After reading *** *** letter to your agency it is clear that she has never paid the Travel Center the refund she is seekingI was unable to locate the name *** *** in our accounting systemPlease forward this refund request to *** *** ***
*** *** must have sent *** *** our company's information since the Travel Center does not sell, advertise anything we do not use a merchant processor and I have never heard of *** ***.Sincerely,
Donna
Comptroller

April 24, Dear *** ***,After looking over all the documentation and reading *** *** letter to your agency it is clear that this complaint was not to come to the Travel CenterThe Fee's that were collected were not paid to the Travel Center they were paid to *** *** *** ***
and the email correspondence is from *** *** *** *** from *** *** ***.So please send these documents to the correct company, and close this as satisfied since none of the documents enclosed are from the Travel Center and the payments were not made to the Travel CenterI have enclosed all the documents provided to us to be forwarded to the correct company.Sincerely,DonnaComptroller

February 12,
Dear ***,
In response to a letter our office received concerning a ***We do not show a *** has paid the Travel Center any moneyHere at the Travel Center we do not advertise, fax or offer any specialsWe do not have a ***
working here at the Travel Center and we do not have telephone extensions*** must be speaking of another companyPlease have *** look in the documents she received from the other companyWithin the terms and conditions she should find their information it was in that package that *** received the Travel Center information
Sincerely,

After reading over the letter Ms*** has written as a complaint against our company we see that there is unfortunately not one single question for our company to answer so we will do our best to give a proper response to this complaintIt seems Ms***'s main complaint is that she never received the email for the "VRC Welcome Letter" that we sent on 6/5/containing the codes for her to begin booking her vacation with the booking company and that Ms*** expected our company to contact her after having not received this emailUnfortunately we here at the Travel Center have no way of knowing if a customer does or does not receive this email because it is up to the customer to use the email to contact the booking companyAt this point we would not know whether the customer has done so because from that point on the customer is working with the booking company and no longer sending documents to our companyMs*** states that she tried multiple times to call our company, unfortunately we are a very busy company and sometimes it is hard to get through so we do apologize for that inconvenience but the busy message does provide out customer service email address and other documentation provides this as well so at any time she could have emailed to let us know she had not received this emailIn checking our email records, she did notTherefor we could not assist her because we had no idea what was going onMs*** claims that she has received no further documents, this is trueDue to the open complaint that Ms*** has with you we have terminated all contact from our company until the time that the complaint is closedAt this time Ms.*** states that she will be awaiting a full refund from Donna the comptrollerUnfortunately Donna the comptroller is not authorized to issue a full refund, she is authorized to offer the partial refund of $previously offered in the last response to Ms***'s complaintAt this time, no more than the $70,refund will be authorizedIf Ms.*** wishes to request this partial refund she will need to follow the previously given instructions and email the refund department at *** accepting the partial refund given to her through the Revdex.com ComplaintSincerely,
The Travel Center Staff

After reading Ms***'s complaint and in pulling her file this is what we have on record as to Our responseFun Time does not advertise, sell or give any types of promotions to the general publicCompanies send their clients to our online booking site to provide discounted vacations to their clientsThere are guidelines and restrictions to receive the best discounted vacations we offerIt is not up to our booking agents to make any client stay within those guidelines and restrictions to achieve the best discounts or not to allow a client to upgrade their travel plans hotel, airlines or add additional travelersWith that being said the ***'s only paid for two travelers not the four they submitted for travel arrangementsWhat the ***'s sent to our company with the $deposit was for two travelers as the copy l provided showsFun Time only processed the vacation quotes asked forThis is why the quote was higher than what they expected due to adding two additional travelers and traveling during peak seasonFun Time provided the quote that was requested from the ***'s and they are upset with Fun Time because they chose to add additional travelers and chose a destination that does not have a non-peak travel seasonSince our services were requested and provided the refund of the $50,that the ***'s paid Fun Time cannot be refunded as stated on the signed documents that were sent with the vacation request, on the Fun Time Reservation Center, Official Vacation Booking form state "Please read the terms and conditions on WWW.VacationReservationCenter.com prior to submitting this formI understand and agree by checking this box l, *** *** accepts the terms and conditions of this offer and there is not contract for goods or services created between you and Fun Time VacationREFUND POLICY: Once you have been issued a code, submitted a reservation request or received a quote at you request there are no refunds from Fun Time Vacations of the deposit madeBy submitting this form you have agreed to all the terms and conditions on the website WWWVacationPeservaationCenter.comAny changes after the booking process has begun will result in a $re-submission fee; this fee also pertains to any re-submission in generalOnce we receive your booking documents you will receive an email quote within business daysPlease make sure to respond to the quote within hours to insure that the quote does not change"Mr*** *** signed this document, and I have provided it for your recordsSo the ***'s were aware of the $fee prior to submitting the first quote requestWe providedAs you can see not only on our website but in written form in hopes the clients read the documents before signing them and understand the terms and conditionsHere at Fun Time We just cannot insure they do that prior to making their travel quote requests.Sincerely, The Accounting Department

I have forward my documentsI was not quoted the right price.
ist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

I have read over the complaint provided by Mr*** and will do my best to address
the issues that he has brought to our attentionIn reading over the letter | see that the first problem that they have addressed in the letter would be "advertising issues", unfortunately we here at the Travel Center do not sell or advertise anything at all so to this complaint the only thing that we can say is that unfortunately it does not seem as if the complaint is being directed at the proper companyThis advertisement issue is clearly stated on the documentation sent to Mr*** that he personally has signed and returned to our companyOn the document called the “Booking Information Needed" form it specifically states the following which I have highlighted on the copied and included document for you"The Travel Center is not responsible for any advertisement of any product you purchased or written and verbal agreements made by the company you purchased it fromIf you have any questions about the package please call that company"The above quote is again, highlighted for your convenience on the document that we have included in this mailingIt is a copy of the document that Mr*** signed and returned via fax to our company on 6/3/at 10:AMTo continue on with explaining Mr***'s complaints it would seem that his second complaint would be that the Travel Center "Sit's on payments for extended periods of time"This is simply not true as the same day that Mr***'s activation fee was received a confirmation email was sent to himMr***'s activation was received on 3/17/2015, this same day the confirmation email was sent to him and it was not until 6/3/that he returned that document via fax, it would seem that it is he who was "sitting on our documentation" and not returning itWe have no notes on his file stating that he called at any time claiming to have never received it nor was It resent to him, this means that Mr*** received it the first time that it was sent and never returned the document to usOnce Mr*** returned this document he was quickly sent out the next step of the procedure on 6/5/so that he may be able to begin booking with his booking companyThis email contained the codes and information for Mr*** to be able to use the booking company, these codes were purchased on his behalf as it states on the “Booking Information Needed" documentMr***'s third complaint seems to be that he could not contact our company nor was any company contact information providedThis is not trueNot only is the company contact number contained on the original documentation that Mr*** sent in to activate his promotion but it is also sent in every email that is sent to a customer, along with the company name and mailing address so we are very sorry if Mr*** couldn't find it but this is not a problem that we can assist him withIn terms of never being able to get in contact with us via phone once he found the number, we are once again sorry for this Though our phone lines are busy and we do not accept voicemails due to the constant activity of our phone representatives causing them to be unable to make out calls, it does state on the recorded message that you may email the customer service department or to please call back so that a representative can assistMr***'s fourth complaint, which is out of turn of the complaint order before he asks for a resolution would seem to be that there is a sales issue because he feels as if he paid for a Service that he has not receivedUnfortunately we here at the Travel Center once again do not sell anything, Mr*** on his own accord sent an activation fee to our company so that we may purchase the booking codes to the booking company on his behalf and we have done thisThese codes and information were emailed to him on 6/5/At this point we here at the Travel Center have done our job, it is Mr***'s decision to use the information to contact the booking company at this pointMr***'s final request seems to be that we here at the Travel Center remove his credit card and banking information from our system as well as any further information that we have on him after providing a full refund of his fundsAt this time we have no credit card or banking information within our system as this is not something that we do here at the Travel CenterWe do not process credit cards nor do we retain any banking informationThe only bank information that would come to our company would be information on a check provided by a customer that has sent an activation to us, this information is not retained nor documented it is simply sent to the bank so that the payment may be processedAt this time it is unfortunate that Mr*** seems so dissatisfied with our company since we have done nothing but what has been asked of us but we do however understand because it seems he simply does not understand the process nor has he retained the information that has been given to himPlease see that on the documentation Mr*** sent to our company signed and dated on 6/3/called the “Booking Information Needed" Form it states the following refund policy,
"Any changes or cancellations made later may result in a small administrative change feeOnce Travel Center documents and booking codes are ordered and purchased by the Travel Center at your request, there cannot be any refunds of any fees collected by the Travel Center"
This information has been highlighted on the included documentGenerally there are no refunds provided by our company once the email has been sent out with the booking codes, this email was sent out to Mr*** on 6/5/after we here at the Travel Center had purchased and supplied him with the booking codes at his requestAs a show of good faith that this will close the complaint with you we are willing to offer Mr*** a partial refund of $70.00, we feel that this is more than generous considering our refund policy at this timeIf Mr*** wishes to receive this partial refund please have him contact our refund department by email at ***Please make sure that he references Donna the Comptroller and that he accepts the partial refund of $so that the request may promptly be responded to and processedSincerely,
The Accounting Office

November 1, Dear *** ***,After reading the letter and in an attempt to pull *** ***s file it has come to my attention that *** ***s has never paid the Travel Center any fund.I believe that this letter was sent to our company by mistakeIt is possible that our
information was sent to *** ***s by the company that the purchase was made toOur company the Travel Center does not advertise, sell or promotes our company to the general public.Please forward this letter to the appropriate company since *** ***s has had no dealings with the Travel Center.Sincerely,Donna
Comptroller

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:The Travel Center was the only contact that was given to us once we left the seminarI have copies of checks sent to the Travel center for $each dated 6/27/They also collected $from us during the booking of a bogus vacation reservationFor them not to acknowledge receipt of these checks proves to me that they are a not being truthful!!
Do you need to see a copy of these checks? I will fax them to you tomorrow
Note reference # same as ones that they sent you
Call me if you need me to fax these.....###-###-####Regards,*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
What they stated in this letter is not true, they told us that all we had to do was pay the taxes and that's why I sent a money orderThey mis-lead us in to thinking that's all we would have to payThis company is a scam and again I expect my full refund of $that I gave in good faith expecting to go on a cruise that was told to my husband and I that it would be free and again they lied it was never going to be freePlease don't close this case without this party giving me my $that I stated I gave in good faith hoping to have a nice vacation but instead was lied to
Regards,
*** ***

Dear *** ***,After reading *** *** rejection letter I am confusedIs *** *** requesting a refund from the Travel Center or *** *** ***? In her rejection letter her refund request was sent to *** *** ** *** *** as requested in my letter to your office dated March 18, Please look over the document that was sent to your agency as the rejection to that response.Let me attempt to clear things up for *** ***If she is requesting a refund from the Travel Center then she sends that request to *** The Travel Center is not *** *** *** *** sent her refund request to *** *** *** refund department and not to the Travel Centers refund departmentI do not understand her rejection to my response since my simple directions were not followed and she requested the refund from the wrong company.If *** *** is requesting a refund from *** *** *** then that is the only thing that should be address to that company*** *** cannot send a refund request to *** *** for the fees that were paid to the Travel Center, and expect *** *** *** to respond for another company.So is this complaint for *** *** *** or The Travel Center because the email correspondence that *** *** sent your agency it is to *** ***, but the rejection letter was sent to The Travel CenterTwo different companies and the refund department of The Travel Center cannot address a refund for *** *** ***Also until this case is closed the refund department for the Travel Center cannot move forward as stated in our email correspondence dated March 27, to *** ***I have supplied a copy of our email correspondence for your records and to show that *** *** is requesting the wrong amount to be refunded*** *** only paid the Travel Center $not the $188,she is requesting.If the online access codes were used that the Travel Center had to purchase for *** *** to access the online booking company and the quote was received by *** ***Then there can be no refunds from the Travel Center, as stated on the signed documents that *** *** sent the Travel Center requesting the booking codesThat document was provided in one of my responses to your agency already.Sincerely,Donna Comptroller