The Travel Center

May 4, 2015
Dear [redacted],
After reading [redacted]'s letter and looking over the documentation he included were from [redacted] not the Travel Center. The Travel Center does not advertise, sell or fax any one. That is why I believe this complaint should be...

forwarded to [redacted] even the account [redacted] is requesting to be refunded is not what was paid to the Travel Center.In the Terms and Conditions that [redacted] included it has [redacted] information as: ###-###-#### mailing address as: [redacted], Cincinnati, Ohio [redacted] and email address of customerservice@ [redacted].com. Please forward this complaint to that company.
Sincerely,
The Accounting Department

June 30, 2014
Dear **. [redacted],After reading the complaint and pulling **. [redacted] file this is what was found. In the letter **. [redacted] touches on our email correspondence with him. On the Booking Information Sheet and the Customer Notice that he signed when he selected his bonus...

vacation it covers our refund policies. I am sorry that [redacted] had voided his vouchers I am glad to hear they are refunding him but the funds that **. [redacted] paid the Travel Center was sent to [redacted] to purchase his booking documents. That is why we put on the booking information sheet that once such documents have been purchased by the Travel Center per their request there can be no refunds.On May 15, 2014 we emailed **. [redacted] an online booking company’s website for him to go on line and book his reservation. We have not heard from **. [redacted] since our last email correspondence on May 28, 2014. if **. [redacted] needs the website sent to him again please have him contact and request instruction for him to follow to book his vacation.Sincerely,

February 12, 2015
Dear [redacted],
I will be providing copies of documents that were signed and sent to the Travel Center from [redacted]. In [redacted] letter to your office it states the purchased of a travel packages was from Corporate Travel Discounters. This is the company...

that sent [redacted] to our company to provide a booking company for the Bonus Vacation of their choice.On the first document sent to the Travel Center from [redacted] with the activation fees please note that where it says the Bonus Vacation Requested [redacted] put "Other all Inclusive". From the notes at the top of the page it looks like it says 7-6 Hawaii, 7-6 Puerto Rico, 3-2 Vegas and then 2 if 4 go to Hawaii. The Travel Center does not offer FREE Vacations. On the Booking Information Forms that [redacted] sent in to our office it covers some of the restrictions of the Bonus Vacations have such as travel during Non-peak season, flight restrictions for Tuesday & Wednesdays and Non-peak travel times, it also covers our refund policy Once travel documents and booking codes are ordered and purchased by the Travel Center at your request, there cannot be any refunds of any fees collected by the Travel Center. This document was signed by [redacted] accepting our terms and conditions. That same document states that The Travel Center is not responsible for any advertisement of the product you purchased or written or verbal agreements made by the company you purchased it from. If you have any questions about the package please call that company. The Travel Center purchased the access codes for [redacted] to the booking company's online services. I have enclosed copies of 4 different vacation quotes that [redacted] asked for and declined to book. Could it be that [redacted] sent [redacted] to the wrong company if [redacted] thinks these vacations are to be FREE?
In all 4 of the quotes that the booking company gave [redacted] it covered, if the request was not within the guidelines and restrictions of the Bonus Vacation the surcharges were applied as stated in the signed documents from [redacted]. The settlement that [redacted] is seeking was not paid to the Travel Center as [redacted] said she paid Corporate Travel Discounters that amount. Since [redacted] received the last quote from the booking company on February 9, 2015 and your letter is dated February 6, 2015. That is another reason why I believe the refund request should to go to Corporate Travel Discounters. [redacted] still has a year to book with the booking company since the access codes cannot be cancelled.As to the statement that Victoria with the Travel Center was speaking to [redacted] at [redacted], which must have been the reservationist that was working on one of [redacted]'s quotes. Sometimes the booking company reservationist, don't work in the same office as the customer service representatives for [redacted]. [redacted] can always email the booking company reservationist that is working on the quote with questions or request by email to speak to the agent. Sometimes if mutable quotes are requested at different dates it is possible that each quote comes from a different booking agent since all the quotes are done on line.
Sincerely,Donna
Comptroller

Dear [redacted],We just
wanted to let you know that we have received your reservation request for your
cruise. A Travel Coordinator has been assigned to you and is in the process of
researching your request and options for planning your cruise vacation.As a general
rule, the cruise line's...

best rates are available in a 60 to 90 day window
preceding your requested sailing date. Please be assured that we are diligently
managing your booking even though you may not hear back from us until we get
closer to your sailing date.We thank you
for your patience and we look forward to completing your travel arrangements
soon.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:In the letter from [redacted] at the Travel Center she referrence that the complaints is for the [redacted].  I have contacted them also.  The Travel Center tells me I have to contact [redacted] and they tell me I have to contact the Travel Center.  So I am getting the run around.  I don't care which one takes care of me I just don't get any correct answers.  I have not gotten what I was told I will get and I want my refund.Regards,[redacted]

May 18, 2015Dear [redacted],After reading [redacted] rejection letter and in pulling his file I am even more confused. The only amount that was paid to the Travel Center was $138.00 on April 24, 2013. Not the $1,276.00 he is seeking. In all the documentation he provided there was only one email from our office advising him of his certified tracking number for the vacation vouchers he ordered and a copy of those envelopes that the documents were mailed in. I believe all of the other documents that [redacted] provided were from [redacted]. These were the documents that were sent to him after his purchase with the guidelines and restrictions of what was purchased. [redacted] gave [redacted] our company contact information. The Travel Center does not sell anything, advertise or promote our company to the general public. We have hundreds of companies nationwide that send their clients to us to provide discounted vacations. This program is only good for one year expired April 25, 2014. Just as the Terms and Conditions from [redacted] Stated.I have enclosed copies of the documents that [redacted] signed and faxed to our office requesting his booking documents. On those documents it covers “Once travel documents and booking codes are ordered and purchased by the Travel Center at your request, there cannot be any refunds of any fees collected by the Travel Center. The bonus vacation that you have chosen is separate from the Travel Center and is not a Travel Center product. This bonus vacation will be handled by the chosen vacation provider. The Travel Center is not responsible for any advertisement of the product you purchased or written and verbal agreement made by the company you purchased it from. If you have any questions about the package please call that company”. I know it has been two years since that document was sent to the Travel Center and prior to your first letter on April 24, 2015 from your agency, we have not heard from [redacted] in the past two years. That is another reason I believe he is upset with [redacted]. On one of their documents it also covers that: “Dear Traveler, Travel Center has been chosen by [redacted] Program to handle the certified mailing of your vacation program. We provide this service to hundreds of Travel Company's in an effort to stream line the process of you receiving your travel program package, and to be able to start using your online travel center as soon as possible. The Travel Center or the vacation provider is not involved in the advertising or sale of the vacation program you have purchased from [redacted].
If you have any questions regarding your purchase please contact [redacted]. So please refer [redacted] back to [redacted] since the product that [redacted] ordered was received and those documents are time sensitive as stated on the mailing envelope.Sincerely, The Account Department

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Dear [redacted]:  Thank you for your response.After reading the letter from the Travel Center I am confused.Have we lost all our deposit money or we can still avail the [redacted] vacation with the guide line that vacation must start on Mondays/ Tuesdays.  This fact was never told to us after repeatedly asking them about which months to travel and which days to travel. 
Kindly advise the Travel Center to communicate with me and provide me the list of months to travel to [redacted] where we can avail the discount travel rates.
Further more if you kindly read the letter of [redacted] there is no mention of any particular month or days of travel.  I would look forward to hearing from you as to how to proceed futher.
[redacted]
[redacted]
Regards,
[redacted]

June 4, 2015
Dear [redacted],After reading over the documentation that [redacted] sent to the Travel Center with her rejection letter from your office, all of the documentation enclosed proved that the Travel Center has not collected any funds from [redacted].
If either of you would have taken the time to read to whom the cancelled check was made payable to prior to sending this correspondence to me, you would have read the check was made payable to [redacted], LLC. This is not the Travel Center. Matter of fact all of the documentation enclosed is from [redacted]. The Travel Center does not advertise, sell or promote our company to the general public. The only way a customer receives our information is from another company.
The document with the promo code of ZAT 413 was sent to [redacted] by [redacted]. This form is the one that should have been filled out to mail to our office with the activation fees. Please notice the bold print on this document “The Travel Center is only responsible for providing you with the proper booking documents for the on line booking center, and is not responsible for the sale or advertisement of this product. If you have any questions regarding the purchase of your vacation program please contact [redacted]”. I also read within their terms and conditions is there mailing address so please forward her letter and concerns to [redacted] or provide proof via cancelled front and back of a check that a payment was received by the Travel Center. We do not have her name in our accounting system as receiving any payment from [redacted]. Until such time you can provide proof that a payment was made to the Travel Center no further correspondence is required or will be forth coming.Sincerely,
The Accounting Department

August 17th, 2015
Dear [redacted],After reading the letter that [redacted] has sent to your office We have the following response to the issues that have been brought up.At this time it seems that [redacted] does not have a single question to address nor anything that we could...

provide an actual answer to. [redacted]'s entire complaint is just that, a complaint with allegations and comments pertaining to our business practices that are not only untrue but also more or less accusation. Unfortunately due to this fact, there is nothing that We can say in regards to this complaint, no questions to answer or issues to resolve. In regards to [redacted]'s "desires outcome" all We can say is that we do not advertise anything here at the Travel Center, We are a fulfillment company that's job is to send customers to a booking company that can book the vacation that they are looking for. We have done our job for [redacted], if he has a problem with the vouchers advertising he would need to contact the company that advertised the product to him. Sincerely,
The Travel Center Staff

August 18, 2014
Dear [redacted],After reading the letter and pulling [redacted]'s file this is what we have. On March 5, 2014 [redacted] called requesting an extension on the expiration date of her vacation booking documents. On March 13, 2014 our office mailed her the extension...

letter extending the date of her vacation voucher for December 31, 2014.This extension is for the booking process not the travel by date. [redacted] just needs to book her travel by that date not to have traveled by December 31, 2014. :Our last correspondence from [redacted] was on March 13, 2014. I would suggest that [redacted] contact [redacted] to apply for new date before her vacation expires on December 31, 2014. The new dates of travel can be in 2015 of her choice as long as it follows there booking date requirements. If [redacted] would like to request a refund from The Travel Center please have it submitted to TCWWCustomerService@ gmail.com. Since the Travel Center has provided [redacted] with the extension and the opportunity to book her travel I do not believe a refund can be issued since the funds were paid to [redacted]s to purchase the booking documents on [redacted]s behalf per her signed request and [redacted]s will not refund the Travel Center. Since [redacted]s has not voided her vacation and are just requesting [redacted] to submit new dates there is nothing we can do to help [redacted] with that process. Also on the signed document it covers that the Travel Center is not responsible for any advertisement of the product you purchased or verbal agreements made by the company you purchased it from.Sincerely,Donna
Comptroller

To Whom it May Concern:
 
My purpose for contacting the Revdex.com is to report the deceitful practices of travel agencies like the Travel Center. I did pay $50 to expedite the process of receiving 2 free plane tickets to our destination of choice. The Travel Center...

keeps putting out more hoops to jump thru to expedite this process further. They require we now pay $25 for another "quote" since the destination we originally chose didn't have black out dates. We were not notified of this when first choosing this destination. I wish to get my $50 back. Thank you for your help in this matter.
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

September 16, 2015
Regarding the letter of complaint sent from [redacted] I will do my best to answer each issue brought to my attention within this response. To begin our response it seems that [redacted] is a bit confused. [redacted] is referencing the fact that he purchased a vacation...

package that he never received, unfortunately this is not something that we can provide assistance with because we do not sell vacations or packages nor do we advertise anything at all. [redacted] was sent to our company so that we could provide him with information to a booking company that would quote him and book his vacation for him. We received [redacted]'s activation on 3/31/2015 and that same day we sent documentation to him so that he may begin the process of being sent to a booking company. [redacted] later in this complaint letter claims that he has not heard from anyone or gotten anything yet on 5/18/2015 almost two months later he returned the documentation that was emailed to him. Unfortunately we cannot control that [redacted] waited this long to return his documentation. At that point it took our company a business day to decide what booking company to send [redacted] to before emailing the information for him to begin contact with that company. Wc have contacted the booking company and they have stated that [redacted] did not begin contact with them until 8/25/2015, this time he waited almost three full months to contact the booking company.Unfortunately we know nothing further except that [redacted] used the information that we provided to him to contact the booking company and that the booking company sent him the documentation that he needed to book his vacation but he has yet to complete this step. It is not our job here at the Travel Center to make sure that each customer stays on track with their documents and make sure to get their information in right away. Each customer has a year to complete their vacation booking so we would not know what customers decide to complete their vacations and when, that is the customer's job and if they have questions they may contact our customer service line or email at their convenience and will be answered during business hours.
At any time during our business hours we urge [redacted] to contact our customer service at ###-###-#### if he needs assistance with his process.
Sincerely.
The Travel Center Staff

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

June 2, 2015
Dear [redacted],After reading the brief rejection letter and the attached check it has become clear that the payment was made payable to [redacted] not the Travel Center. As stated in my first letter to your agency and [redacted] he needs to contact [redacted] for the refund he is seeking.
Sincerely,
The Accounting Department

December 5, 2014
Dear [redacted],After reading the letter and in an attempt to pull [redacted] file The Travel Center has no file. [redacted] has not paid the Travel Center any funds. So please readjust how the complaint was closed since [redacted] never had any...

dealing with our company.Sincerely,Donna
Comptroller

In reading over the letter that you have provided containing Mr. [redacted]'s complaint we...

have noted a few issues to address and will do our best to cover these issues in our response.
It seems that one of Mr. [redacted]'s main complaints seems to be that he was told he would only be responsible for a certain amount of fees on the voucher that he returned to our company. Unfortunately this information is highly confusing to us because it states the following on the documentation that Mr. [redacted] filled out, signed and returned to us with his activation fee;
“Travelers are responsible for all government taxes, activation and booking fees. Taxes and fees for these vacations depend on length and season of Travel"
This is the first sentence under the "General Provisions Regarding Vacation Packages" on the back of the document that Mr. [redacted] returned filled out and signed to our company. This information has been copied from Mr. [redacted] file, highlighted and included for your convenience. We here at the Travel Center are confused because at no point on this voucher does it state a specified vacation price, in fact it states that Mr. [redacted] will be responsible for more than the activation fee. We are sorry if Mr. [redacted] is confused by the email he received containing the information to be sent to the booking company so that he may register with the booking company and send in the booking fee but please note that it states specifically in the above referenced quote that Mr. [redacted] would be responsible for a booking fee as well as the activation fee. It is not our job at the Travel Center to make sure that Mr. [redacted] has read these terms and conditions before signing and returning the filled out document with his activation fee.
Mr. [redacted] second major complaint is that he was having a hard time contacting our company, for this we do apologize. Unfortunately our customer service representatives happen to be busy all hours of the business day So if at any time it is hard to get through or the busy message is reached the recording does give the customer service email address for convenience so that the customer does not have to constantly continue to call, it does not seem that at any time after Mr. [redacted]e received his activation email or his "VRC Welcome Letter" email sending him to the booking company that he sent us an email. We have checked our records for this. Unfortunately this means that at no point would we have known Mr. [redacted] was having a hard time getting through nor would we have known he was having a problem so that we could try to address or explain the process for his better understanding.
It seems Mr. [redacted] last issue within his complaint is that he believes the "Tactics and policies utilized by the persons giving these seminars" are immoral and unethical. We would like to apologize for this believe that Mr. [redacted] has, unfortunately we are not the company that puts on the seminar that Mr. [redacted] went to nor do we have anything to do with these seminars as it plainly states on the "Booking Information Needed" form that Mr. [redacted] signed and returned to our company on 7/5/2015. It states the following;
"The Travel Center is not responsible for any advertisement of the product you purchased or written and verbal agreements made by the company you purchased it from. If you have any questions about the package please call that company"
This directly shows that We do not sell or advertise any products, if Mr. [redacted] would like to discuss the advertisement of the product he received to go to the seminar he would need to contact the company that held the seminar.
In conclusion Mr. [redacted]e states that he wishes his activation see refunded. With further investigation into his file all of the above provided information showing that Mr. [redacted]'s entire reason for wanting a refund seems that he thought he was not to pay any more funds after the activation, we will not be able to provide his refund to him. Every document that Mr. [redacted] received and sent to our company shows that this information is not accurate, it states specifically in the above quoted information that Mr. [redacted] would be responsible for more fees.
We are sorry that Mr. [redacted] seemed to not read the information on the voucher he received before sending it in, unfortunately once again we must state that it's not our job to make sure that Mr. [redacted] reads a document before filling it out and returning it. We here at the Travel Center do our best to make sure all information is given upfront before the customer begins the process. Please note that on the "Booking Information Needed" form that Mr. [redacted] filled out and returned to our company on 7/5/2015 it states the following refund policy; "Once Travel documents and booking codes are ordered and purchased by the Travel Center at your request, there cannot be any refunds of any fees collected by the Travel Center”
Once Mr. [redacted] returned his "Booking Information Needed" form, those codes and documents were purchased and emailed to Mr. [redacted] on 77/2015 to which on 7/7/2015 he filled out the registration form online and submitted it on the website with the booking company. Mr. [redacted] also states that he completed this step by referencing the amount of the booking fee that he is to send to the booking company within his complaint. This means that at this time we have no obligation to return Mr. [redacted]'s funds. We are sorry for the inconvenience to Mr. [redacted], if at any time he had questions pertaining to the process or about any funds that he would be responsible for he should have contacted the customer service phone line or email. Both are provided to each and every customer as a contact option.
Sincerely,
The Travel Center Staff

May 19, 2015
Dear [redacted],
After reading the complaint from [redacted] and reviewing the email correspondence that was enclosed I wish I could answer her question as to why the quote changed. I can tell you that prices sometimes change due to availability. The booking companies we use are not dishonest they do not mislead customers they can only give the price that the hotel, airline or cruise ship gives them. I truly wish I could answer the question better but I just can't.
As to the refund request of $50.00 I can override the refunds department decision and give [redacted] the refund she is seeking. Please have [redacted] send the refund request to [email protected] and have her place my name Donna, and my position as Comptroller in the email and this will by-pass that department's earlier decision. Please have [redacted] place her current mailing address in the email this will speed up the process and I can process the refund immediately. I am truly Sorry that this has happened and we were unable to get her vacation booked for her.
Sincerely,
The Accounting Department

August 29, 2014Dear [redacted],After reading the second letter and pulling the [redacted] file it is clear that [redacted] still has the two company’s confused. We are the Travel Center ONLY [redacted] only paid our company The Travel Center $138.00 not the $560.00 that is stated in his letter.
The Travel Center is not the booking company either. [redacted] has dealt with three companies which he knew he would be dealing with different companies prior to sending any funds to the Travel Center. Please note in the email correspondence to and from the booking company with [redacted] and our company that I have provided for your records. The booking company has made several attempts to explain the guidelines and restrictions of the bonus vacation that [redacted] selected on their booking website. Please visit their website at this website covers all terms and conditions and restrictions of all the bonus vacations that is offered on the website to selection from.
In one of the emails to the booking company [redacted] is still requesting the second Quote for the same vacation but not staying with in the restriction or guidelines and is also stating a refund request will be requested from the Travel Center and [redacted]. [redacted] cannot get a refund and travel. Please note in all of the email correspondence he continues to threaten the staff and will not accept the terms and conditions or simply chooses not to read them before accepting them to continue the booking process on line. Several attempts have been made by both companies to explain the guidelines that must be followed to receive the Quote he is requesting. [redacted] is still not willing to change his travel to mee -hose guidelines so there are surcharges for requests not with in the travel guidelines endless Quotes will not be given. Each Quote from the booking company costs the Travel Center money quotes are not free or endless.[redacted] claims that [redacted] promised them certain travel arrangements. On the signed document that [redacted] sent to our office it covers that issue that “Please remember that no destination or date is guaranteed and no vacation is booked until you receive your official travel documents and itinerary from the booking company. This promotional is for NON PEAK SEASON TRAVEL ON MONDAY AND TUESDAY DEPARTURE. The travel time and departure dates may fce bypassed with the knowledge that this violates your promotional officer and will subject you to s T cssible surcharge. So on three different documents this has been explained but [redacted] but , refuses to accept the fact that two Quotes have been given per his request that are out of the guidelines of Monday or Tuesday Travel date.Since the Travel Center has fulfilled their requirements to give [redacted] the booking company information for booking procedures. No further correspondence will be required from us. This case should be closed since [redacted] will not follow the instructions, guidelines and restrictions of the vacation he selected and chooses not to book the vacation he has received the quotes for.Sincerely,DonnaComptroller

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I was only issued a partial refund...I sent $276 and got a refund for $176. They said there was a $100 charge for requesting a refund though no services were performed and refund was requested a week after sending the initial fee.  I hardly think it justified a $100 charge and there was no mention of this in writing anywhere when payment was sent to them.
Regards,
[redacted]