Critter Control finally mailed invoice #*** for the usual bimonthly fee of $dated 8/27/on 10/12/which I received on 10/15/ I immediately went on-line and paid the invoice by credit card However, it added a $finance charge I should not be responsible for the firm's delayed billing practice, which I'm guessing is due to recent merger problemsI called the firm's phone number only to be transferred to voice mail which indicated it was full I then tried to contact them through their web site, which was malfunctioning I did manage to leave a voice mail message the next day requesting a credit for the finance change and asked to be called back I never received a response nor has my credit card been creditedI then received another invoice (days after the first invoice)on 10/18/which was postmarked 10/15/ It indicated payment was over days and showed an interest charge of $This is a poor billing practice
I have had numerous customer service issues with Orkin over the last year or so, with them missing appointments or charging me for service that did not occur yet On March 26th, I had my regular quarterly service for which I was billed $to my credit card Then days later, someone else came to my residence while I was not there and then I was billed another $to my credit card I live in a second floor condo, which does not really have any exterior areas to treat, so I have no idea what this person might have done other than treat areas that belong to other owners or the association I have contacted Orkin several times and asked them to credit this amount back to my credit card and that I am done with their service On the 3rd call, I was told they had credited my account and it could be used toward future service I explained to them that I would not be continuing service and wanted the credit put back on my credit card and was assured this would happen More than
Installation of termite control was poorly done, management was called several times to correct and has not made an attempt to correct
Termite control service was purchased early April and installation was attempted The installation was poorly done, cylinders crooked, not proper depth, several holes in lawn that were attempted but not finished I complained to the management and have not received proper management follto date Empty promises with no followup have been the result I plan to cancel the service because of this poor management followup
I CALLED FOR ORKIN PEST CONTROL SERVICES OR MONTHS AGO, THEIR FIRST VISIT I WASNT HOME AND THEY LET MY WIFE SIGN SOMETHING THAT THEY DID NOT TELL ME,IN THAT FORM IT SAYS THAT THEY WILL VISIT THE HOUSE MONTHLY FOR MONTHS FOR TREATMENT, MY WIFE SIGN IT BUT I DID NOT I WAS INFORMED THAT THATS THE CASEMONTHLY TREATMENT HAD PASSED, I DECIDED TO CANCEL IT COZ IM NOT SATISFIED WITH THEIR SERVICES, IM NOT SURE WHEN BUT MY GUESS IS 3RD OR LAST WEEK OF OCTOBER 2017, I CALLED THEM FOR CANCELLATION COZ IM NOT SATISFIED WITH THEIR SERVICES.TODAY 11/30/2017,I WAS SURPRISED I RECEIVED AN EMAIL FOR THE SERVICES THAT THEY DID, I CALLED MY WIFE AND SHE SAID THERE WAS NO TREATMENT DONE AND THAT THERE WAS NOBODY IN THE HOUSE THIS MORNING, I CALLED THE OFFICE TODAY, THEY WERE TELLING ME THEY SEND SOMEBODY IN THE HOUSE BUT NOBODY ANSWERED AND THEY DID THE TREATMENT OUTSIDE THE PERIMETER OF THE HOUSE AND THEY ARE BILLING ME FOR IT, I TOLD THEM THAT I CANCELLED IT ALREADY A MONTH AGO BUT THEY SAID
I have several complaints about this service1) local office is never reachable2) orkin placed traps in my house and can't remember where they'reHouse has flies and smells horrible nowI have a new born in my house now and am being displaced by the smell and adverse Heath affects
Product_Or_Service: Pest control
I am very dissatisfied with my service at this pointAfter my previous appointment I called twice to have someone come back outThe first time I was told the guy who normally does my service was out and I would have to wait for him to come back and contact meWhich I'm not understanding why someone else could not have been sentI call again and leave a message after not hearing backThis message was never returned
Then by the time it was due for my next regular service someone calls, leaves a message asking to come the same day or possibly the next dayI did not get a chance to return the call as I work and have to find best times to assure I'm homeSo someone comes the next day when I'm not home and just sprays the outsideBut yet the funds were removed from my account and I did not receive the full serviceNor was anyone sent out between my services when I called
I then call again once I see someone came to my house and I was charged to which I was told someone wo
orkin come to our house for a termite inspection which the inspection turned out goodI told the representative that I was going to have to do some insulation put in my attic and crawlspace areasThe representative told me that they do insulation in attic and crawlspace So they gave me a price and I told them to go ahead and do the work The representative said that it would be a couple weeks before they could do it I told the representative that was fine was not in a hurry to get it done as long as got it done before winter The representative told me that he did not have any help and that he was looking for workers so the day they started they worked on the crawlspaces I told them to save me the insulation that was good because the new addition was put on my house in so I knew that the insulation in those crawlspaces was fairly new I figured that I would put that insulation in my workshop So on this day they sent gas from Richmond Virginia which is about to mil
My daughters boyfriend got bit by a brown recluse spider in our houseSo I had *** come and sprayThey claim to have sprayed in areas that they did not spray or go so my father called and complained they said that they would never come back to our house ever again And would not issue a refundMy daughters boyfriend called and apologized for my father getting upset and *** set up an appointment for them to come back and to resprayThe manager called and talked to me and he set up an appointment to come back one more time for a follow up and they never showed after my daughter's boyfriend waited here for three hours for them to arriveI would never ever use this business they were very rude and did not do what they said they would do Very unsatisfied with their service !!!! The regional manager was very rude on the phone
I used Orkin Pest control for my residenceThey completed several 60-day servicesI chose Orkin because they did not require a contractIn July of 2016, I became unemployed In approximately November 2016, I informed the tech not to service my home because I was unemployed and unable to payI was contacted by Orkin and was told I would be moved to quarterly service I informed them again I was not working and quarterly would not work
On Jan 30, 2017, I received a call from the tech that he was on his way to my home to perform service I advised I could not pay and please do not exterminate my homeOn Jan 31, the exterior of my home was exterminated anyway and I was billed $I also received an email regarding them were attempting to service my homeI called Orkin on Feb 1, 2017, and spoke with Darrell and explained my situation in which he was already familiar He advised me they would credit me back the $within days I said thank you and informed him I no lon
I am being billed for services not rendered more than day after said services were said to have been performed I requested that the one year contract which had expired be cancelled and the technician said no problem I then received another call saying that my contract had been picked up by another technician and told him I would like it canceled This technician said I needed to contact the office I informed him I had not had services since FebruaryThe technician informed me that a manager would be calling me To this date I have not received any phone calls from a manager Today I received a Over Days late invoice from Trutech stating that I was past due over days I never received an invoice for any charges all these months until today I called in and spoke with a lady in billing and she said that I would have to speak with a manager I ask the managers name and it was Colt Brandenburg I as for his number and was told she could not give it to me She tol
Will not cancel my contract
On Nov 30th *** in the front office signed for a letter that I sent to the Shreveport office to cancel my service once my contract ended in Feb In the letter I requested to have someone contact me to advise that my service was cancelledWell here it is the end of Feb and my service has not been cancelledOn Feb I contacted the office and left a voicemail for a manager to call meFour days later on Feb *** contacted meHe was very abrupt and rudeHe asked who signed the letterI stated that I would have to find the ups ticket to find the infoHe repeated what I said rudelyThen he asked to give him hoursFive minutes later *** called again to asked me when I sent itI stated that it was at the end of NovSo the next day I found my ticket and called *** and left a voicemail stating it was *** and on 11/@11:15amThis was on Feb It is currently 02/20/and I have not received a response from *** about my con
They came out to spray for stink bugs and set traps for mice - I was under the impression they would be putting down poison and/or using some type of special 'industry only? processes as the service
In watching the guy as he serviced the house, it became very apparent this was something I could have done myselfThere was nothing special or unusual or value-added about the service in any way
He set mouse traps and sprayed the inside of the house and the exterior, all of which took about minutes
The charge was $
When he left, I did some research to see if that charge made sense vis-a-vis the expertise and products usedI wanted to know if I had been over-charged and turns out I have been VASTLY over-chargedYou can buy stink bug spray - with a nozzle attached for application - at Home Depot for $a gallonAnd mousetraps are four for $
So for a total of $- this could have been done without their servicesI would like to know what the extra $is forI ha
Sevices have been paid to agent directly
Received billing from home officeDiscussed with agent, who claims that is incorrect
The following month, home office billed againCalled agent, who said that he is coming the following week, but did not appear
Called the apparent manager 3x listed on billing, but someone else answered claiming that he would answer questions, but could not explain the additional billing
Product_Or_Service: standard quarterly service
my exterminator would come to my house and claim I wasn't home and he would treatthe outside of my house and without giving me any advice notice that they would be out to my house and if I don't answer they charge my credit cardThe first time this happened I called the office and voiced my complaint and they insured me it wouldn't happen again and today 5\16/2018.So I closed my account
Orkin Pest Control out of Hingham Mass did not provide bug eradication services as contractedFurthermore, Orkin did not honor their money back guarantee policy as advertisedThey engaged in unfair/deceitful business practices by "stringing along" this consumer with promises of success, with additional charged service visits for monthsThe infestation remainsOrkin has been fired.Multiple attempts were made to local and regional management by the consumer to enforce the Orkin money back guaranteeTo date only a small portion of the total bill has been refunded
Product_Or_Service: Pest Control
Order_Number: ***
Account_Number:***
Removed traps but left dead animals when I called them back to empty their trapsSigned me up for services I did not authorizeWhen initial contract was over I was signed up for a monthly service and told I had to give them days notice to cancel a service I never authorized
Product_Or_Service: Pest Control
I have stopped service on 6/10/I have repeatedly ask to not come to my home by phone and emailBut this seems to not get threw to the branch in Elmsford ny .they do not come But I am repeatedly charge for services that have never been givenwhat more can I do I have to now change banks! is this rightwe are now on the thresh hold of out an out thievery you are my last hope before im forced to change banks and start the process of informing all my other creditor of the changethis will take hoursAs of now I have been charged $ And for some reason I cant get Key bank to stop this from happening also.AS you my know this is vary frustrating
I was billed for services not doneI have terminated the contract but continue to get monthly bills
I sent a letter terminating the service without response
I called the office back in July to complain, was told a manager would get back to meNo call recieved
The office has been uncooperative with schedulingThe had cancelled appointments without reschedulingNo customer service
Product_Or_Service: pest control
I hired Orkin pest control year ago because I had issues with Box Elders and Japanese beetlesWith in this year with this company I had problems with more bugs than ever beforeI lived in my home for years and never had problems with so many different kinds of bugsOrkin makes you sign a yr contract and there's no guarantee they will fix the issueWhen the year is up I have more issues with more kinds of bugs then I EVER had in the yrs that I lived in my residencyI think for as much money as they charged for their services things should have been much better than what they wereOf course they wouldn't refund any part of my payments and all they would offer is more frequent service calls for the same price I was already paying themI believe if they didn't do any good in a years time that their not going to be helpful anymoreThe first month I paid $and then every other month I paid $for one year
Product_Or_Service: Pest control
Account_Number:***
Hello,
I was a customer of Orkin Pest Control located at Ashburn, VA
I had contacted Orkin in August - paid all my dues and requested them to close my accountHowever, the request was never honored and I've been receiving collection notice for services listed as performed in the 4th quarter of
I contacted Orkin again on January 2nd 2017, explained the situationThe customer service lady by the name*** advised me that she will cancel the account as of January 2nd, Her boss would call me to remove the payment charged for 4th quarter
As I never got a call and I received a notice saying another service was performed in January, I called them again today and was persistent in getting an email of my communicationI spoke several times and never received an emailFinally, as I am writing this email, the manager calls me and tells me that he has no record of my calls and that I still owe the money - he wants me to call Orkin HQ and prove to him that I mad
Critter Control finally mailed invoice #*** for the usual bimonthly fee of $dated 8/27/on 10/12/which I received on 10/15/ I immediately went on-line and paid the invoice by credit card However, it added a $finance charge I should not be responsible for the firm's delayed billing practice, which I'm guessing is due to recent merger problemsI called the firm's phone number only to be transferred to voice mail which indicated it was full I then tried to contact them through their web site, which was malfunctioning I did manage to leave a voice mail message the next day requesting a credit for the finance change and asked to be called back I never received a response nor has my credit card been creditedI then received another invoice (days after the first invoice)on 10/18/which was postmarked 10/15/ It indicated payment was over days and showed an interest charge of $This is a poor billing practice
I have had numerous customer service issues with Orkin over the last year or so, with them missing appointments or charging me for service that did not occur yet On March 26th, I had my regular quarterly service for which I was billed $to my credit card Then days later, someone else came to my residence while I was not there and then I was billed another $to my credit card I live in a second floor condo, which does not really have any exterior areas to treat, so I have no idea what this person might have done other than treat areas that belong to other owners or the association I have contacted Orkin several times and asked them to credit this amount back to my credit card and that I am done with their service On the 3rd call, I was told they had credited my account and it could be used toward future service I explained to them that I would not be continuing service and wanted the credit put back on my credit card and was assured this would happen More than
Installation of termite control was poorly done, management was called several times to correct and has not made an attempt to correct
Termite control service was purchased early April and installation was attempted The installation was poorly done, cylinders crooked, not proper depth, several holes in lawn that were attempted but not finished I complained to the management and have not received proper management follto date Empty promises with no followup have been the result I plan to cancel the service because of this poor management followup
I CALLED FOR ORKIN PEST CONTROL SERVICES OR MONTHS AGO, THEIR FIRST VISIT I WASNT HOME AND THEY LET MY WIFE SIGN SOMETHING THAT THEY DID NOT TELL ME,IN THAT FORM IT SAYS THAT THEY WILL VISIT THE HOUSE MONTHLY FOR MONTHS FOR TREATMENT, MY WIFE SIGN IT BUT I DID NOT I WAS INFORMED THAT THATS THE CASEMONTHLY TREATMENT HAD PASSED, I DECIDED TO CANCEL IT COZ IM NOT SATISFIED WITH THEIR SERVICES, IM NOT SURE WHEN BUT MY GUESS IS 3RD OR LAST WEEK OF OCTOBER 2017, I CALLED THEM FOR CANCELLATION COZ IM NOT SATISFIED WITH THEIR SERVICES.TODAY 11/30/2017,I WAS SURPRISED I RECEIVED AN EMAIL FOR THE SERVICES THAT THEY DID, I CALLED MY WIFE AND SHE SAID THERE WAS NO TREATMENT DONE AND THAT THERE WAS NOBODY IN THE HOUSE THIS MORNING, I CALLED THE OFFICE TODAY, THEY WERE TELLING ME THEY SEND SOMEBODY IN THE HOUSE BUT NOBODY ANSWERED AND THEY DID THE TREATMENT OUTSIDE THE PERIMETER OF THE HOUSE AND THEY ARE BILLING ME FOR IT, I TOLD THEM THAT I CANCELLED IT ALREADY A MONTH AGO BUT THEY SAID
I have several complaints about this service1) local office is never reachable2) orkin placed traps in my house and can't remember where they'reHouse has flies and smells horrible nowI have a new born in my house now and am being displaced by the smell and adverse Heath affects
Product_Or_Service: Pest control
I am very dissatisfied with my service at this pointAfter my previous appointment I called twice to have someone come back outThe first time I was told the guy who normally does my service was out and I would have to wait for him to come back and contact meWhich I'm not understanding why someone else could not have been sentI call again and leave a message after not hearing backThis message was never returned
Then by the time it was due for my next regular service someone calls, leaves a message asking to come the same day or possibly the next dayI did not get a chance to return the call as I work and have to find best times to assure I'm homeSo someone comes the next day when I'm not home and just sprays the outsideBut yet the funds were removed from my account and I did not receive the full serviceNor was anyone sent out between my services when I called
I then call again once I see someone came to my house and I was charged to which I was told someone wo
orkin come to our house for a termite inspection which the inspection turned out goodI told the representative that I was going to have to do some insulation put in my attic and crawlspace areasThe representative told me that they do insulation in attic and crawlspace So they gave me a price and I told them to go ahead and do the work The representative said that it would be a couple weeks before they could do it I told the representative that was fine was not in a hurry to get it done as long as got it done before winter The representative told me that he did not have any help and that he was looking for workers so the day they started they worked on the crawlspaces I told them to save me the insulation that was good because the new addition was put on my house in so I knew that the insulation in those crawlspaces was fairly new I figured that I would put that insulation in my workshop So on this day they sent gas from Richmond Virginia which is about to mil
My daughters boyfriend got bit by a brown recluse spider in our houseSo I had *** come and sprayThey claim to have sprayed in areas that they did not spray or go so my father called and complained they said that they would never come back to our house ever again And would not issue a refundMy daughters boyfriend called and apologized for my father getting upset and *** set up an appointment for them to come back and to resprayThe manager called and talked to me and he set up an appointment to come back one more time for a follow up and they never showed after my daughter's boyfriend waited here for three hours for them to arriveI would never ever use this business they were very rude and did not do what they said they would do Very unsatisfied with their service !!!! The regional manager was very rude on the phone
I used Orkin Pest control for my residenceThey completed several 60-day servicesI chose Orkin because they did not require a contractIn July of 2016, I became unemployed In approximately November 2016, I informed the tech not to service my home because I was unemployed and unable to payI was contacted by Orkin and was told I would be moved to quarterly service I informed them again I was not working and quarterly would not work
On Jan 30, 2017, I received a call from the tech that he was on his way to my home to perform service I advised I could not pay and please do not exterminate my homeOn Jan 31, the exterior of my home was exterminated anyway and I was billed $I also received an email regarding them were attempting to service my homeI called Orkin on Feb 1, 2017, and spoke with Darrell and explained my situation in which he was already familiar He advised me they would credit me back the $within days I said thank you and informed him I no lon
I am being billed for services not rendered more than day after said services were said to have been performed I requested that the one year contract which had expired be cancelled and the technician said no problem I then received another call saying that my contract had been picked up by another technician and told him I would like it canceled This technician said I needed to contact the office I informed him I had not had services since FebruaryThe technician informed me that a manager would be calling me To this date I have not received any phone calls from a manager Today I received a Over Days late invoice from Trutech stating that I was past due over days I never received an invoice for any charges all these months until today I called in and spoke with a lady in billing and she said that I would have to speak with a manager I ask the managers name and it was Colt Brandenburg I as for his number and was told she could not give it to me She tol
Will not cancel my contract
On Nov 30th *** in the front office signed for a letter that I sent to the Shreveport office to cancel my service once my contract ended in Feb In the letter I requested to have someone contact me to advise that my service was cancelledWell here it is the end of Feb and my service has not been cancelledOn Feb I contacted the office and left a voicemail for a manager to call meFour days later on Feb *** contacted meHe was very abrupt and rudeHe asked who signed the letterI stated that I would have to find the ups ticket to find the infoHe repeated what I said rudelyThen he asked to give him hoursFive minutes later *** called again to asked me when I sent itI stated that it was at the end of NovSo the next day I found my ticket and called *** and left a voicemail stating it was *** and on 11/@11:15amThis was on Feb It is currently 02/20/and I have not received a response from *** about my con
They came out to spray for stink bugs and set traps for mice - I was under the impression they would be putting down poison and/or using some type of special 'industry only? processes as the service
In watching the guy as he serviced the house, it became very apparent this was something I could have done myselfThere was nothing special or unusual or value-added about the service in any way
He set mouse traps and sprayed the inside of the house and the exterior, all of which took about minutes
The charge was $
When he left, I did some research to see if that charge made sense vis-a-vis the expertise and products usedI wanted to know if I had been over-charged and turns out I have been VASTLY over-chargedYou can buy stink bug spray - with a nozzle attached for application - at Home Depot for $a gallonAnd mousetraps are four for $
So for a total of $- this could have been done without their servicesI would like to know what the extra $is forI ha
Sevices have been paid to agent directly
Received billing from home officeDiscussed with agent, who claims that is incorrect
The following month, home office billed againCalled agent, who said that he is coming the following week, but did not appear
Called the apparent manager 3x listed on billing, but someone else answered claiming that he would answer questions, but could not explain the additional billing
Product_Or_Service: standard quarterly service
my exterminator would come to my house and claim I wasn't home and he would treatthe outside of my house and without giving me any advice notice that they would be out to my house and if I don't answer they charge my credit cardThe first time this happened I called the office and voiced my complaint and they insured me it wouldn't happen again and today 5\16/2018.So I closed my account
Orkin Pest Control out of Hingham Mass did not provide bug eradication services as contractedFurthermore, Orkin did not honor their money back guarantee policy as advertisedThey engaged in unfair/deceitful business practices by "stringing along" this consumer with promises of success, with additional charged service visits for monthsThe infestation remainsOrkin has been fired.Multiple attempts were made to local and regional management by the consumer to enforce the Orkin money back guaranteeTo date only a small portion of the total bill has been refunded
Product_Or_Service: Pest Control
Order_Number: ***
Account_Number:***
Removed traps but left dead animals when I called them back to empty their trapsSigned me up for services I did not authorizeWhen initial contract was over I was signed up for a monthly service and told I had to give them days notice to cancel a service I never authorized
Product_Or_Service: Pest Control
I have stopped service on 6/10/I have repeatedly ask to not come to my home by phone and emailBut this seems to not get threw to the branch in Elmsford ny .they do not come But I am repeatedly charge for services that have never been givenwhat more can I do I have to now change banks! is this rightwe are now on the thresh hold of out an out thievery you are my last hope before im forced to change banks and start the process of informing all my other creditor of the changethis will take hoursAs of now I have been charged $ And for some reason I cant get Key bank to stop this from happening also.AS you my know this is vary frustrating
I was billed for services not doneI have terminated the contract but continue to get monthly bills
I sent a letter terminating the service without response
I called the office back in July to complain, was told a manager would get back to meNo call recieved
The office has been uncooperative with schedulingThe had cancelled appointments without reschedulingNo customer service
Product_Or_Service: pest control
I hired Orkin pest control year ago because I had issues with Box Elders and Japanese beetlesWith in this year with this company I had problems with more bugs than ever beforeI lived in my home for years and never had problems with so many different kinds of bugsOrkin makes you sign a yr contract and there's no guarantee they will fix the issueWhen the year is up I have more issues with more kinds of bugs then I EVER had in the yrs that I lived in my residencyI think for as much money as they charged for their services things should have been much better than what they wereOf course they wouldn't refund any part of my payments and all they would offer is more frequent service calls for the same price I was already paying themI believe if they didn't do any good in a years time that their not going to be helpful anymoreThe first month I paid $and then every other month I paid $for one year
Product_Or_Service: Pest control
Account_Number:***
Hello,
I was a customer of Orkin Pest Control located at Ashburn, VA
I had contacted Orkin in August - paid all my dues and requested them to close my accountHowever, the request was never honored and I've been receiving collection notice for services listed as performed in the 4th quarter of
I contacted Orkin again on January 2nd 2017, explained the situationThe customer service lady by the name*** advised me that she will cancel the account as of January 2nd, Her boss would call me to remove the payment charged for 4th quarter
As I never got a call and I received a notice saying another service was performed in January, I called them again today and was persistent in getting an email of my communicationI spoke several times and never received an emailFinally, as I am writing this email, the manager calls me and tells me that he has no record of my calls and that I still owe the money - he wants me to call Orkin HQ and prove to him that I mad