Orkin refused to provide a regular service tech as requested for several months
Orkin refused to honor my specifically designated service schedule as documented in their files and by multiple complaints to the manager
Orkin continuously attempted to tell me when service would be performed, contrary to notes in my file and multiple calls to the customer service staff and manager
Orkin came to my home and recklessly damaged my fence, let me dog roam at large in violation of law and specific instructions
Orkin does not care about customer service Orkin refuses to address repeated customer service complaints Orkin demonstrated a pattern of INCOMPETENCE over a period of several months
Orkin is not trustworthy
Product_Or_Service: Pest control
Account_Number:***
TruTech contract for (one) year- keep charging me Contract started 8/18/2016, so ended 8/18/Put me in collections but contract ended
I signed a contract on August 18, to get rid of armadillos under my homeThe contract was for (one) yearThe contract ended August 18, My account # XXXXXXTruTech is still charging me, and stating that I still owe them money, when I do notThe contract is upThey put my name into collections, and that's not rightI do not need their services any longer They keep sending me bills which I do not owe
On 11-15-I paid this company over $to get rid of beg bugs They guaranteed me the bed bugs were gone Their website states if they do not get rid of the bugs they will give me my money back They offered me a plan to pay them $to continue their service I paid for a year plan and the contract ended I could not afford to renew this plan On 11-04-the bed bugs returned and I called them and they said I would have to pay $for them to return to spray again for the bed bugs I had to get rid of all of my furniture to hopefully get rid of the bed bugs They are telling me they have no guarantee and will only return if I pay them the $
Called for animals in attic Was told (*incorrectly) it was squirrels/mice The insulation needed to be replaced and the ingress/egress areas needed to be blocked up They replaced the insulation, but did no other work and the infestation continued Finally got them to come back out, discovered the raccoon family, and said they didn't do raccoons Had to pay another firm to get rid of the raccoons and block the holes Rollins/PermaTreat is still insisting on full payment DO NOT USE
UNACCEPTABLE Service and Treatment
I would like to share my frustration with the UNACCEPTABLE service and treatment I have received from this company I have expressed my dissatisfaction with the service I had been receiving I notified your branch that on a consistent basis I was being scheduled for service during the work week prior to 4:00pmI had asked the technician to please not schedule me before 4:00pm on a weekday, because I am rarely available, and if I am it puts a hardship on me at my place of businessThis was totally ignoredI am the customer, yet I have been treated as if I have to take whatever level of service you provide, and pay for itOrkin has not provided me the a standard of service that has met my satisfactionAs a matter of fact I have been charged for treatments that I have not receivedI am actually receiving bills for services that were not performedI will not pay for services that were not performed, and if these charges aren't removed from my ac
I call the Orkin customer service to set up a Bed Bug inspection for Friday September 29, I was told by the Customer Service repThat they would send some over to do an inspection and after the inspection they would tell me the extent of the bed bugs problem and what needs to be doneI was also told that the cost of the inspection was a little over $100, but if the did the Treatment that Inspection Fee would go towards the serviceI gave them my credit Card # to pay for the Inspection Fee
Everything was Good, until the Guy came to do the Inspection, which was for my sons Grandmothers houseHe started off by Demanding that they pay for the inspection before he did itThen without doing an inspection he started quoting prices for Services and Also demanded that they sign a contractShe refused and he left without doing the Inspection Now everyone is upset and angrySomething needs to done about this InspectorHe is a bad reflection on their companyi tried to call but
Multiple issues with the service Orkin provided and the lack of an acceptable resolution from Orkin
I started the service with Orkin in Dec of to treat an infestation of German cockroaches The first two monthly services were great and had no issues with the service provided The issues began when we started the bi-monthly services We had notated on our account to have a min call ahead for the technician so we would be in the home at the time of arrival There have been many missed interior treatments due to the tech failing to call ahead throughout our year of service In June of 2016, I called to complain about not only the failed calls and missed services but also with the dissatisfaction that the treatment was proving ineffective The only noticeable difference in the infestation after the first two months was an increase of roaches at one point where we had to call for an additional treatment between appointmentsThe GM assured me in June after another failed sche
we have been customers of Orkin for yearsThey have come out every months we have paid on time and continue to have rodent problems, squirrel problems , ant and rats
mice were hanging off the shelves in our pantry
we fired them and requested our money backwe instead received a bill
when we had a different company come out they found a HUGE hole in the foundation where every animal was entering our home
it has never been addressed
furthermore, the tech coming to the house was rude
Account_Number: XXXXXX
I have contacted Edge/Orkin Pest control too many times to count since August Around this time is when Edge's billing system merged with OrkinI contacted them in August to pay a bill from a prior service in JulyThen in September we were still seeing activity so I contacted them for a "re-service" which is free according to the contractWhen I called in September I asked if there was a balance expecting that there shouldn't beThe lady on the phone told me noThe next time I contacted them to schedule another re-service because activity never ceasedThey told me I had a balanceI explained what the previous rep told me and she looked further in to itShe came back on the phone and said in the Orkin system it shows you owe and she was guessing due to the re-service but in the edge system my balance was clearI have been getting bill after billI have called and talked to the reps numerous times with no resolve so I have asked for a manager to contact me at least times
We had services provided by Orkin for a pest problem on 10/25/18, the service is guaranteed and the contract also states that if there is a pest issue in between scheduled visits they will come back and address the problem at no extra chargeThe service they provided did not work at all, if anything the pest problem has gotten worse since the house was sprayedWe gave the spray time to work after the orkin man was here but the issue has gotten worseWe have contacted orkin and the guy who sprayed our home several times and we were told by everyone we would get a call back, and absolutely no call back from anyoneThis guarantee is only good for days, but the service hasn't worked at all and no one will call back to address or resolve our issue even though it is in black in white on our contract
Product_Or_Service: Pest control service
Order_Number: ***
Account_Number:***
I hired Orkin because I was a previous customer with a great service experienceUnfortunately, my original tech was not available so I was assigned different techniciansAfter a couple of appointments, the first tech told me someone would show up on a SaturdayI waited the entire window only to be told I did not have an appointmentI was assigned another tech who did the exact same thing a couple of weeks laterI was not receiving the service times as agreed nor was my pest problem resolvedI requested a refund from customer service because I had the service for several weeks and it did not resolve the problem onceI was referred to the service manager whom I called and text messaged but he never returned my callsThis is the worst customer service I have received in a very long timeI don't understand why as my previous experience was not like this at allI am not unreasonable as I know it takes time to catch mice but I don't understand the lack of follow through and disrega
This complaint is specifically for the Harrisburg area Orkin Pest Control The matter is that back in September I signed up for a quarterly service plan to control the ants around our newly built home After they didn't show for the fist scheduled appointment, I had to call to find out the problem was that they had the wrong address in the system for our home So when that problem finally was corrected, we had our first service in September of Then I hadn't heard from anyone until January when I called for a second serviceThey apparently still had the wrong address and phone number on my account and showed up at the wrong house After that I still didn't get a call about scheduling the second service...I called a week later to find out that they STILL had the wrong phone number on the account The manager*** said that he was new to the branch to come fix some problems and he assured me that this time the problem was fixed After a few weeks I called AGAIN to find ou
To whom it may concern:
My name is *** ***, the owner of Cypress and Brushy Creek Montessori School I have a problem with Orkin pest control company They are keep sending invoices for the balance that I didn't pay for the service...I copied bank statement to them and send and call them and they said they are going to check and then send another invoice
I have a proof that I paid all services until the last month which was November
I understand that I paid double because of missed payment but it shows clearly from the bank statement Then, finally they send the final letter that I owed $
I don't understand how they do the business like this
Please help me and take care of this matter
Thank you and have a nice day!
Sincerely,
*** ***
Resulting in $in damages
Orkin Service Tech caused a gas leak in my homeTech moved a stove while trying to lay pest control traps as a result the gas line was brokenwas called, Firefighters and Utility company arrived to the scene to shut off gasPeople could have diedI had to make $in repairs to gas line, water boiler overflooded as a result of gas line being abruptly shutoff
I emailed receipt to *** on Aug6,
I spoke with *** at *** at 12pm 8/6/
Aug 7, spoke with *** at 11:49am, informed me that the branch manager *** would be calling me next day
Spoke with*** at aug at 11amInformed someone would be calling me
No Response on the status of the refund of my damages
Never received service for November which I paid for alreadyNo one contacted me to rescheduleI called the local office and had my service rescheduled for 12-07-and still no one showed up for my scheduled service or called me I again contacted the local office on 12-08-and was told a manager would call me backI never received a call from a manager and contacted local office for a third time which I requested to cancel my service because no one would service my address and was told my refund credit would have to come from the main headquarters No apology or an attempt to fix this issue
Product_Or_Service: Pest control
Account_Number: XXXXXXXX
Complaint in regards to services not properly rendered
A little over a year ago, I reached out to Trutech to trap for moles and voles in my yardI paid an initial $to start the trapping and would pay an additional $each month after thatMy initial startup was great as the tech was at my house 2-times a weekAfter about months however, I was assigned a new tech who only came to my house once every daysI expressed my concern to the tech both in person and over the phone that I wanted much more regular visits, as this is what I signed up for
The tech essentially would come to my house and set a trap for molesAfter a year of trapping the tech did not catch a single mole or vole on my propertyI literally paid $plus $a month and nothing was ever caughtWhat would happen however is that a mole would set off the trap, however would not get caught in the trapI had high activity in my yard therefore the trap would set off with 1-days after the
We had animals in our attic, and we asked TruTech to remove them The company charged us $for initial trapping, and came out times to set traps I lost contact with the technician, and I asked if they would be coming out to fix the problem They informed me that they wouldn't be finishing the job unless we signed up for a year contract at $for a year I asked them for an estimate to fix the points of entry and asked for an itemized quote for the needed the repairs They said they were professionals, and they are not going to give me the quote I requested They sent me a quote for $and when I asked when they would fix the holes, and they told me that they weren't going to repair the holes, unless we signed up for a contract I reached out to the supervisor, and he said they would not be doing any more free work for us, because we declined the contract We still have animals in our attic, and they caught mice and in order to kill them all we would need th
I was a customer of Orkin in 2013/ Each time the serviceman would come to my home, I had to sign a paper agreeing to the service and I wrote him a check on the spot I just received a bill in the mail from March of for $ I called today and spoke with *** who was extremely rude and unprofessional She claimed to have taken over accounts payable in August, which was months agoShe sent me the contact logs as well as all work orders, none of which contain my physical signature All work orders however, show payment received on the date of service There is no proof that the technician was at my home that day (just their work order claiming he was here at my home)
According to the website, if you are not satisfied with the service within the day period of initial treatment, they offer a money back guarentee I paid the $fee to treat for wasps and mice which I am allergic to (wasp stings) The tech came out and sprayed the house with a chemical solution that was supposed to last for a long period of time (he claimed months minimum) The next day I am stung with a wasp in the same area he had sprayed The solution used did nothing, so I had the tech come back out to retreat He doused the house exterior with more spray A few days go by, and nothing improves, we still have massive amounts of wasps near the entry ways, stinging as you enter or leave the house This service was insufficient and as a result I need to hire a different company to take care of this problem I contacted the local office today to ask for a refund, but they are claiming I now need to have a recurring plan in order to qualify If you look at the company we
We hired orkin for our monthly pest control many years agoThrough the years we were approached
By one of there employees about installing a gutter guard system to our home so my husband wounded have to clean the gutters any longerSo we purchase the system and they installed it without
Delay In our agreement they would come out and clean the system as needed if it would ever become clogged with debrisThis was to be in our monthly service payment as agreed We have had the system for a few years but it has become totally inoperableI called orkin to set up appointment to have them come out and clean the gutter guard system, this was going to be done with in a two week
PeriodNo one ever showed I called back and they were going to send another employee out, no one
Ever showedNow we have had a significant rain storm and the gutters are overflowing into our window well and have caused water intrusion into our basementI had to hire a company to come out and extract the r
Orkin refused to provide a regular service tech as requested for several months
Orkin refused to honor my specifically designated service schedule as documented in their files and by multiple complaints to the manager
Orkin continuously attempted to tell me when service would be performed, contrary to notes in my file and multiple calls to the customer service staff and manager
Orkin came to my home and recklessly damaged my fence, let me dog roam at large in violation of law and specific instructions
Orkin does not care about customer service Orkin refuses to address repeated customer service complaints Orkin demonstrated a pattern of INCOMPETENCE over a period of several months
Orkin is not trustworthy
Product_Or_Service: Pest control
Account_Number:***
TruTech contract for (one) year- keep charging me Contract started 8/18/2016, so ended 8/18/Put me in collections but contract ended
I signed a contract on August 18, to get rid of armadillos under my homeThe contract was for (one) yearThe contract ended August 18, My account # XXXXXXTruTech is still charging me, and stating that I still owe them money, when I do notThe contract is upThey put my name into collections, and that's not rightI do not need their services any longer They keep sending me bills which I do not owe
On 11-15-I paid this company over $to get rid of beg bugs They guaranteed me the bed bugs were gone Their website states if they do not get rid of the bugs they will give me my money back They offered me a plan to pay them $to continue their service I paid for a year plan and the contract ended I could not afford to renew this plan On 11-04-the bed bugs returned and I called them and they said I would have to pay $for them to return to spray again for the bed bugs I had to get rid of all of my furniture to hopefully get rid of the bed bugs They are telling me they have no guarantee and will only return if I pay them the $
Called for animals in attic Was told (*incorrectly) it was squirrels/mice The insulation needed to be replaced and the ingress/egress areas needed to be blocked up They replaced the insulation, but did no other work and the infestation continued Finally got them to come back out, discovered the raccoon family, and said they didn't do raccoons Had to pay another firm to get rid of the raccoons and block the holes Rollins/PermaTreat is still insisting on full payment DO NOT USE
UNACCEPTABLE Service and Treatment
I would like to share my frustration with the UNACCEPTABLE service and treatment I have received from this company I have expressed my dissatisfaction with the service I had been receiving I notified your branch that on a consistent basis I was being scheduled for service during the work week prior to 4:00pmI had asked the technician to please not schedule me before 4:00pm on a weekday, because I am rarely available, and if I am it puts a hardship on me at my place of businessThis was totally ignoredI am the customer, yet I have been treated as if I have to take whatever level of service you provide, and pay for itOrkin has not provided me the a standard of service that has met my satisfactionAs a matter of fact I have been charged for treatments that I have not receivedI am actually receiving bills for services that were not performedI will not pay for services that were not performed, and if these charges aren't removed from my ac
I call the Orkin customer service to set up a Bed Bug inspection for Friday September 29, I was told by the Customer Service repThat they would send some over to do an inspection and after the inspection they would tell me the extent of the bed bugs problem and what needs to be doneI was also told that the cost of the inspection was a little over $100, but if the did the Treatment that Inspection Fee would go towards the serviceI gave them my credit Card # to pay for the Inspection Fee
Everything was Good, until the Guy came to do the Inspection, which was for my sons Grandmothers houseHe started off by Demanding that they pay for the inspection before he did itThen without doing an inspection he started quoting prices for Services and Also demanded that they sign a contractShe refused and he left without doing the Inspection Now everyone is upset and angrySomething needs to done about this InspectorHe is a bad reflection on their companyi tried to call but
Multiple issues with the service Orkin provided and the lack of an acceptable resolution from Orkin
I started the service with Orkin in Dec of to treat an infestation of German cockroaches The first two monthly services were great and had no issues with the service provided The issues began when we started the bi-monthly services We had notated on our account to have a min call ahead for the technician so we would be in the home at the time of arrival There have been many missed interior treatments due to the tech failing to call ahead throughout our year of service In June of 2016, I called to complain about not only the failed calls and missed services but also with the dissatisfaction that the treatment was proving ineffective The only noticeable difference in the infestation after the first two months was an increase of roaches at one point where we had to call for an additional treatment between appointmentsThe GM assured me in June after another failed sche
we have been customers of Orkin for yearsThey have come out every months we have paid on time and continue to have rodent problems, squirrel problems , ant and rats
mice were hanging off the shelves in our pantry
we fired them and requested our money backwe instead received a bill
when we had a different company come out they found a HUGE hole in the foundation where every animal was entering our home
it has never been addressed
furthermore, the tech coming to the house was rude
Account_Number: XXXXXX
I have contacted Edge/Orkin Pest control too many times to count since August Around this time is when Edge's billing system merged with OrkinI contacted them in August to pay a bill from a prior service in JulyThen in September we were still seeing activity so I contacted them for a "re-service" which is free according to the contractWhen I called in September I asked if there was a balance expecting that there shouldn't beThe lady on the phone told me noThe next time I contacted them to schedule another re-service because activity never ceasedThey told me I had a balanceI explained what the previous rep told me and she looked further in to itShe came back on the phone and said in the Orkin system it shows you owe and she was guessing due to the re-service but in the edge system my balance was clearI have been getting bill after billI have called and talked to the reps numerous times with no resolve so I have asked for a manager to contact me at least times
We had services provided by Orkin for a pest problem on 10/25/18, the service is guaranteed and the contract also states that if there is a pest issue in between scheduled visits they will come back and address the problem at no extra chargeThe service they provided did not work at all, if anything the pest problem has gotten worse since the house was sprayedWe gave the spray time to work after the orkin man was here but the issue has gotten worseWe have contacted orkin and the guy who sprayed our home several times and we were told by everyone we would get a call back, and absolutely no call back from anyoneThis guarantee is only good for days, but the service hasn't worked at all and no one will call back to address or resolve our issue even though it is in black in white on our contract
Product_Or_Service: Pest control service
Order_Number: ***
Account_Number:***
I hired Orkin because I was a previous customer with a great service experienceUnfortunately, my original tech was not available so I was assigned different techniciansAfter a couple of appointments, the first tech told me someone would show up on a SaturdayI waited the entire window only to be told I did not have an appointmentI was assigned another tech who did the exact same thing a couple of weeks laterI was not receiving the service times as agreed nor was my pest problem resolvedI requested a refund from customer service because I had the service for several weeks and it did not resolve the problem onceI was referred to the service manager whom I called and text messaged but he never returned my callsThis is the worst customer service I have received in a very long timeI don't understand why as my previous experience was not like this at allI am not unreasonable as I know it takes time to catch mice but I don't understand the lack of follow through and disrega
This complaint is specifically for the Harrisburg area Orkin Pest Control The matter is that back in September I signed up for a quarterly service plan to control the ants around our newly built home After they didn't show for the fist scheduled appointment, I had to call to find out the problem was that they had the wrong address in the system for our home So when that problem finally was corrected, we had our first service in September of Then I hadn't heard from anyone until January when I called for a second serviceThey apparently still had the wrong address and phone number on my account and showed up at the wrong house After that I still didn't get a call about scheduling the second service...I called a week later to find out that they STILL had the wrong phone number on the account The manager*** said that he was new to the branch to come fix some problems and he assured me that this time the problem was fixed After a few weeks I called AGAIN to find ou
To whom it may concern:
My name is *** ***, the owner of Cypress and Brushy Creek Montessori School I have a problem with Orkin pest control company They are keep sending invoices for the balance that I didn't pay for the service...I copied bank statement to them and send and call them and they said they are going to check and then send another invoice
I have a proof that I paid all services until the last month which was November
I understand that I paid double because of missed payment but it shows clearly from the bank statement Then, finally they send the final letter that I owed $
I don't understand how they do the business like this
Please help me and take care of this matter
Thank you and have a nice day!
Sincerely,
*** ***
Resulting in $in damages
Orkin Service Tech caused a gas leak in my homeTech moved a stove while trying to lay pest control traps as a result the gas line was brokenwas called, Firefighters and Utility company arrived to the scene to shut off gasPeople could have diedI had to make $in repairs to gas line, water boiler overflooded as a result of gas line being abruptly shutoff
I emailed receipt to *** on Aug6,
I spoke with *** at *** at 12pm 8/6/
Aug 7, spoke with *** at 11:49am, informed me that the branch manager *** would be calling me next day
Spoke with*** at aug at 11amInformed someone would be calling me
No Response on the status of the refund of my damages
Never received service for November which I paid for alreadyNo one contacted me to rescheduleI called the local office and had my service rescheduled for 12-07-and still no one showed up for my scheduled service or called me I again contacted the local office on 12-08-and was told a manager would call me backI never received a call from a manager and contacted local office for a third time which I requested to cancel my service because no one would service my address and was told my refund credit would have to come from the main headquarters No apology or an attempt to fix this issue
Product_Or_Service: Pest control
Account_Number: XXXXXXXX
Complaint in regards to services not properly rendered
A little over a year ago, I reached out to Trutech to trap for moles and voles in my yardI paid an initial $to start the trapping and would pay an additional $each month after thatMy initial startup was great as the tech was at my house 2-times a weekAfter about months however, I was assigned a new tech who only came to my house once every daysI expressed my concern to the tech both in person and over the phone that I wanted much more regular visits, as this is what I signed up for
The tech essentially would come to my house and set a trap for molesAfter a year of trapping the tech did not catch a single mole or vole on my propertyI literally paid $plus $a month and nothing was ever caughtWhat would happen however is that a mole would set off the trap, however would not get caught in the trapI had high activity in my yard therefore the trap would set off with 1-days after the
We had animals in our attic, and we asked TruTech to remove them The company charged us $for initial trapping, and came out times to set traps I lost contact with the technician, and I asked if they would be coming out to fix the problem They informed me that they wouldn't be finishing the job unless we signed up for a year contract at $for a year I asked them for an estimate to fix the points of entry and asked for an itemized quote for the needed the repairs They said they were professionals, and they are not going to give me the quote I requested They sent me a quote for $and when I asked when they would fix the holes, and they told me that they weren't going to repair the holes, unless we signed up for a contract I reached out to the supervisor, and he said they would not be doing any more free work for us, because we declined the contract We still have animals in our attic, and they caught mice and in order to kill them all we would need th
I was a customer of Orkin in 2013/ Each time the serviceman would come to my home, I had to sign a paper agreeing to the service and I wrote him a check on the spot I just received a bill in the mail from March of for $ I called today and spoke with *** who was extremely rude and unprofessional She claimed to have taken over accounts payable in August, which was months agoShe sent me the contact logs as well as all work orders, none of which contain my physical signature All work orders however, show payment received on the date of service There is no proof that the technician was at my home that day (just their work order claiming he was here at my home)
According to the website, if you are not satisfied with the service within the day period of initial treatment, they offer a money back guarentee I paid the $fee to treat for wasps and mice which I am allergic to (wasp stings) The tech came out and sprayed the house with a chemical solution that was supposed to last for a long period of time (he claimed months minimum) The next day I am stung with a wasp in the same area he had sprayed The solution used did nothing, so I had the tech come back out to retreat He doused the house exterior with more spray A few days go by, and nothing improves, we still have massive amounts of wasps near the entry ways, stinging as you enter or leave the house This service was insufficient and as a result I need to hire a different company to take care of this problem I contacted the local office today to ask for a refund, but they are claiming I now need to have a recurring plan in order to qualify If you look at the company we
We hired orkin for our monthly pest control many years agoThrough the years we were approached
By one of there employees about installing a gutter guard system to our home so my husband wounded have to clean the gutters any longerSo we purchase the system and they installed it without
Delay In our agreement they would come out and clean the system as needed if it would ever become clogged with debrisThis was to be in our monthly service payment as agreed We have had the system for a few years but it has become totally inoperableI called orkin to set up appointment to have them come out and clean the gutter guard system, this was going to be done with in a two week
PeriodNo one ever showed I called back and they were going to send another employee out, no one
Ever showedNow we have had a significant rain storm and the gutters are overflowing into our window well and have caused water intrusion into our basementI had to hire a company to come out and extract the r