One of the reasons why my husband and I picked Orkin pest control is because they seemed flexible with times they could come to my home and sprayMy husband is in the Army and I work full timeI did not have an issue before they switched the person who would come out and spray for usThe individual who we had (***) did a fantastic job calling me before he came out to my homeHe would call me and I would meet him at my homeIt worked well until he(***)left the companyI was given a new person *** who would come out and sprayI asked him to call me before heading to the house so I could meet him there and he can spray insideWell I was never called and he came out and sprayed the outside of the home (supposedly)Orkin tried to schedule another time to come out and I was ok with that with the understanding that I needed to be called so I could meet him and let him insideI never got a call, they came by and I wasn't homeThen I got a phone message that they could com
Back in May we had the local Orkin come out to spray inside our home for large carpenter ants I was not home but my sister who resides there was asked to sign for services, she did the same I had originally called Orkin from work about the ants inside the home so they took my Visa number and used it to charge approximately $for the one time service the next week I received a call from the same Orkin office asking if I wanted them to continue service and I said no, the ant problem is resolved the issue here is not only did they continue to charge my card $every months, up til December of 2016, ( I have not resided at this condo since October nor did we receive the service every other monthFor some reason I missed it all that time on my credit card statement and that was unfortunate and I take responsibility for that They only called me in almost years weeks ago to tell me that my credit card wouldn't go throughThat's when I realized they haven'
We contracted with Orkin for monthly inside and outside pest applications where an advance phone call would coordinate a date where a complete application could be performedHere I list the monthly applications which only one had an advance call to usApril Called in advance Outside and Inside House applied
June No call in advance Outside applied only
July No call in advance Outside applied only
Aug No call in advance Outside and Inside House applied
(I was home at time of arrival)
Oct No call in advance Outside applied only
After the August application we decided to cancel the service since the original ant traps were never replaced We sent a cancellation letter with the August payment which was processed however Orkin sent a technician out for an October application I made a call and was instructed to send another letter of cancellation
Product_Or_Service: Orkin Monthly Pest Control
I PAIDED ORKIN PEST CONTROL $TO COME SPRAY MY HOME FOR ROACHES.I CALLED THEM BACK WITHIN DAYS FREE OF CHARGE TO SPRAY AGAIN, BECAUSE I STILL SEEN A COUPLE OF ROACHESTHE GUY TOLD ME NEXT TIME I CALL FOR SERVICE IT WOULD BE $ I CALLED ORKIN DEC18THBECAUSE MY DAUGHTER SEEN A ROACHORKIN TOLD ME I WOULD HAVE TO PAY THE $AGAIN, THEN SIGN A YEAR CONTRACT FOR THEM TO COME OUT EVERY MONTH AT $A MONTH.I REFUSED
I discontinued my service with this company on November 21, and asked to be told if I would be entitled to any refund of the fee I paid for the full year since the December service would not be performed I also told them that the new company would remove this company's termite bait stations and put them in a bag by our front door I added that if they didn't pick them up by November 28, they would be put in the trashI never received a replyMy current provider began servicing my property on November 23,
On February 7, this company entered on my property and removed the bait stations installed by the company that began servicing my property on November 23, That resulted in our home not being protected for approximately hours before our current provider could return and install its bait stations again
*** ***
Product_Or_Service: Termite bait stations
I scheduled an appointment for Saturday, March 10, at 1:I received an email confirmation from Home Team Pest Defense (further referred to HTPD) on March 5, at 3:PM confirming said appointmentAt approximately 2:on March 10th, I called the HTPD office, only to be met with an answering service, for which I inquired why the technician was lateAt 3:PM, I replied to the HTPD email confirmation from March 5th with my concerns about not having received a simple common courtesy phone call explaining why nobody showed upBy nearly 5:PM, not having heard from HTPD, my wife and I had to leave for an appointmentUpon returning at around 10:PM, we noticed a note on our door indicating a tech had been sent at 6:and finished at 6:Considering that sunset was at 6:26, there's no flashlight on earth that could replace daylight when performing a proper insect inspection, especially here in TexasFurther, I had to move more than a dozen potted plants from the pati
When I called Orkin about their services for bed bugs, I was informed that they have two different treatments: Spray or HeatI was also told that due to the nature of this pest, sometimes it will take a few treatments before they were eliminated and it would be our duty to keep calling until the pest was eliminatedHowever, if days go by without us calling then they will consider the case closedWith that information, I scheduled with the operator to send a technician to the houseAfter the initial analysis of the house, they came back with one option for me: spray treatmentAccording to them, they could not do the heat treatment on the house because of how old it wasI was assured that the spray treatment worked just as well as the heat treatment and therefore I agreed, signed the forms for them to start the treatment and paid about $2,Three days after every treatment the bugs re-appeared as though nothing happenedEverytime we called Orkin we were informed to wait a
Very unprofessional first impression
Date of Service 10/28/
Time In 10/28/4:PM Time Out 10/28/5:PM
*** ***
Rt# X
License# ***
Acc# XXXXXXXX
WO# XXXXXXXXX
$
paid by ***
I called scheduled an initial treatment for Friday 10/28/between 2-PMI was unable to be home during that time so I had my brother stay at the houseHe waited, and waited PM came and went, no call or anything to let me know they would be lateI called the local office, who attempted to call the person doing the treatment, to which they got voicemailThey said they left a message for her to call meI asked about compensation due to them failing to arrive in the scheduled time, because my brother had things to do and it was un professional to not even call to let me know they were running behindTo which they said they would submit the request, and either the person at the office or the person doing the treatment would get back to me When I finally
Did not proficiently complete the task they were hired to doWas met with hostility when contacting the manager
We had bed bugs and contacted Orkin for treatmentWe prepped our house "more than proficiently" and Orkin treated our home times with chemicalWe were advised by the inspecting technician that we did not need heat because we had a smaller case (the bugs were only ever found in one room)
We were told that the chemical that they used would last for up to three monthsAfter three months the bed bugs came out of their hiding space in our walls and spread around the bedroom again
We contacted OrkinAn inspector came to our home and agreed that they were not treated properly the first time and that this was not a reinfestation
We then did our own research and determined that the only possible way to treat our older home was with heat, regardless of the level of infestation
We contacted Orkin management and they agreed to retreat our home, this time wit
I was having Orkin service my home once a month the price was $and some odd senseThe girl who was servicing my home apparently quit and they sent a gentleman out here to my homeI was not home at the time because they are supposed to give me hours notice before they comeHe never stepped inside my house he only treated outside and all of a sudden it cost $when I used to get inside and outside service for only $a month she never would explain to me how all of a sudden it cost me $I told her to stop all my service take my name off of there list to come out here and I will pay them they're $but I want somebody to know that doing this to people
Product_Or_Service: Pest Control
Account_Number: ***
Orkin, LLC debited $from my checking account even though they stated that they would not charge me unless service was provided and they did not provide any service
*** came out to my home refusing to spray inside or outside for pets was told we needed to sanitize first before they would treat
We paid to orkin with a guaranteed return if the pests were not better within days *** with no return call finally*** comes to my home walks in and refuses to treatTells my wife the area needs to be sanitized firstwe have cats and try shed he said until we basically sanitize the area he refuses to treat so the infestation will grown and require more orkin treatments and more expensesI have never seen an extermibator refuse to treat considering they take care of pests in the most nasty places in earthRefusal to provide return treatment inside and outside the home under their contract now invalidates their service contract and I want a full refund of a The first tech should have never taken our money in the first place or did any treatment to the ** *** santization was required
Contract signed on computer pad presented by salesman
Contract stipulations not followed
Continual fee charged to cc
No understandable accounting
I found Carpenter ant debris in a bedroom and I called Orkin who I thought was a reputable company The home was currently not inhabited so I needed a call at least 1/hour before visits to be present Although the initial fee was quite high ($405.47), I agreed to have them charge it to my credit card on July 27, The contract was signed on a small computer screen -- very long and in very small type The same day they started taking monthly payments from my credit card -- payments of $plus tax up to January I asked the salesman at the time I signed to have a copy of the contract I signed sent to my home addressI had to call them in October because it was not sentWhen it arrived it was in about point type and one tiny print sentence said "The customer shall be given notice of the service schedule in advance" -- n
We have a contract with Orkin that includes a service call every few monthsWith this, we are also afforded the right to have a technician come back out between service calls for additional treatmentsWe attempted for over a month to have a technician come out and had all of our phone calls ignoredWhen we finally did receive a call, we scheduled an appointment and then bad weather hitNo one made contact with us to cancel or reschedule after over weeksWhen I called and asked to speak to a manager, no one called me back in 24-business hoursI called a second time and finally someone called back about hours laterThey left a message and I returned their call the next business dayThen nothingI will be disputing their last charge with my bank but think Revdex.com should know about shady business practices where companies get business by promising ease around certain services that they simply don't deliver
Account_Number: XXXXXXXX
This concerns both Contract and Customer Service IssuesI hired this service to help me with a snake issue under my crawl space after seeing snake skinsDuring the initial inspection I told the inspector that there were snake skins that were discovered and I requested a thorough inspection*** *** performed the serviceHe mentioned that he saw other snake skins as well as a mice issueHe told me that he has taken pictures of what he found and then stated that he deleted them when my husband followed up to see themI still have the snakes skins under my crawl space so I question what did he remove since he found no snake and there was no proof of his inspectionHe then told me that I needed to sign a contract for a monthly service but I could cancel at any timeI spoke with him concerning my issue and he denied what he stated to meI called the company and cancelled the service that he then told me that I could not cancel and was locked in for a yearI was furiousI req
Company claims to not receive our checks Also, service person does not show up for our regular appointment, and never returns our phone call
Product_Or_Service: pest control
Account_Number: XXXXXX
Business was hired to provide extermination services for mice and roachesSo far, they have charged my credit card $and never once provided extermination services for mice to the entire building until 01/28/When I contacted the business to request a partial refund for the months they did not provide full service, they threatened to cancel my contract and keep monies I paid to them without taking care of what these payments were made forAs a result of bad business, my tenants have threatened to move out due to the increasing presence of mice over a lengthy period (5-months) since the business was contracted to exterminate for these in Sept I have been paying a considerable amount of money during that timeI also now have to deal with the Department of Neighborhood Services for something that should have been taken care of beginning in September 5-months ago (that's about half of a year).Conclusion: Orkin LLC, Butler WI breached a binding contract over and ove
We had a service contract for pest control at our home with *** pest control for multiple yearsDuring the contract times, prior to each visit they would call and schedule the time to ensure they could get access to the houseThe service contract expired in this past JulyThere was no notification or contact of thisIn the following month, August, (without any notification or permission) they showed up and claimed to have treated the outside of our home for pests (they did not treat the inside of the house)They left a bill for $or so dollars and are now insisting to be paidWe had no intention of continuing the service contract and did not authorize, nor did we (the home owners) observe any service being providedWe have explained this to *** and they claim that our contract automatically renewed and we needed to provide day noticeThat was not made clear to us when the service was started years and those terms we not made to us
Product_Or_Service:
Just an awful businessThis location never picks up the phone, never respond to voicemails or emailsThe company continues to disburse servicemen to my address for a service that's no-longer required; thereby billing for unnecessary services
Their intentions appear to never actually solve your pest problem but rather to lock you into a perpetual maintenance arrangement
My next efforts will maybe an attorney
One of the reasons why my husband and I picked Orkin pest control is because they seemed flexible with times they could come to my home and sprayMy husband is in the Army and I work full timeI did not have an issue before they switched the person who would come out and spray for usThe individual who we had (***) did a fantastic job calling me before he came out to my homeHe would call me and I would meet him at my homeIt worked well until he(***)left the companyI was given a new person *** who would come out and sprayI asked him to call me before heading to the house so I could meet him there and he can spray insideWell I was never called and he came out and sprayed the outside of the home (supposedly)Orkin tried to schedule another time to come out and I was ok with that with the understanding that I needed to be called so I could meet him and let him insideI never got a call, they came by and I wasn't homeThen I got a phone message that they could com
Back in May we had the local Orkin come out to spray inside our home for large carpenter ants I was not home but my sister who resides there was asked to sign for services, she did the same I had originally called Orkin from work about the ants inside the home so they took my Visa number and used it to charge approximately $for the one time service the next week I received a call from the same Orkin office asking if I wanted them to continue service and I said no, the ant problem is resolved the issue here is not only did they continue to charge my card $every months, up til December of 2016, ( I have not resided at this condo since October nor did we receive the service every other monthFor some reason I missed it all that time on my credit card statement and that was unfortunate and I take responsibility for that They only called me in almost years weeks ago to tell me that my credit card wouldn't go throughThat's when I realized they haven'
We contracted with Orkin for monthly inside and outside pest applications where an advance phone call would coordinate a date where a complete application could be performedHere I list the monthly applications which only one had an advance call to usApril Called in advance Outside and Inside House applied
June No call in advance Outside applied only
July No call in advance Outside applied only
Aug No call in advance Outside and Inside House applied
(I was home at time of arrival)
Oct No call in advance Outside applied only
After the August application we decided to cancel the service since the original ant traps were never replaced We sent a cancellation letter with the August payment which was processed however Orkin sent a technician out for an October application I made a call and was instructed to send another letter of cancellation
Product_Or_Service: Orkin Monthly Pest Control
I PAIDED ORKIN PEST CONTROL $TO COME SPRAY MY HOME FOR ROACHES.I CALLED THEM BACK WITHIN DAYS FREE OF CHARGE TO SPRAY AGAIN, BECAUSE I STILL SEEN A COUPLE OF ROACHESTHE GUY TOLD ME NEXT TIME I CALL FOR SERVICE IT WOULD BE $ I CALLED ORKIN DEC18THBECAUSE MY DAUGHTER SEEN A ROACHORKIN TOLD ME I WOULD HAVE TO PAY THE $AGAIN, THEN SIGN A YEAR CONTRACT FOR THEM TO COME OUT EVERY MONTH AT $A MONTH.I REFUSED
This company called me at 1:amI have never been a customer of this company
I discontinued my service with this company on November 21, and asked to be told if I would be entitled to any refund of the fee I paid for the full year since the December service would not be performed I also told them that the new company would remove this company's termite bait stations and put them in a bag by our front door I added that if they didn't pick them up by November 28, they would be put in the trashI never received a replyMy current provider began servicing my property on November 23,
On February 7, this company entered on my property and removed the bait stations installed by the company that began servicing my property on November 23, That resulted in our home not being protected for approximately hours before our current provider could return and install its bait stations again
*** ***
Product_Or_Service: Termite bait stations
I scheduled an appointment for Saturday, March 10, at 1:I received an email confirmation from Home Team Pest Defense (further referred to HTPD) on March 5, at 3:PM confirming said appointmentAt approximately 2:on March 10th, I called the HTPD office, only to be met with an answering service, for which I inquired why the technician was lateAt 3:PM, I replied to the HTPD email confirmation from March 5th with my concerns about not having received a simple common courtesy phone call explaining why nobody showed upBy nearly 5:PM, not having heard from HTPD, my wife and I had to leave for an appointmentUpon returning at around 10:PM, we noticed a note on our door indicating a tech had been sent at 6:and finished at 6:Considering that sunset was at 6:26, there's no flashlight on earth that could replace daylight when performing a proper insect inspection, especially here in TexasFurther, I had to move more than a dozen potted plants from the pati
When I called Orkin about their services for bed bugs, I was informed that they have two different treatments: Spray or HeatI was also told that due to the nature of this pest, sometimes it will take a few treatments before they were eliminated and it would be our duty to keep calling until the pest was eliminatedHowever, if days go by without us calling then they will consider the case closedWith that information, I scheduled with the operator to send a technician to the houseAfter the initial analysis of the house, they came back with one option for me: spray treatmentAccording to them, they could not do the heat treatment on the house because of how old it wasI was assured that the spray treatment worked just as well as the heat treatment and therefore I agreed, signed the forms for them to start the treatment and paid about $2,Three days after every treatment the bugs re-appeared as though nothing happenedEverytime we called Orkin we were informed to wait a
Very unprofessional first impression
Date of Service 10/28/
Time In 10/28/4:PM Time Out 10/28/5:PM
*** ***
Rt# X
License# ***
Acc# XXXXXXXX
WO# XXXXXXXXX
$
paid by ***
I called scheduled an initial treatment for Friday 10/28/between 2-PMI was unable to be home during that time so I had my brother stay at the houseHe waited, and waited PM came and went, no call or anything to let me know they would be lateI called the local office, who attempted to call the person doing the treatment, to which they got voicemailThey said they left a message for her to call meI asked about compensation due to them failing to arrive in the scheduled time, because my brother had things to do and it was un professional to not even call to let me know they were running behindTo which they said they would submit the request, and either the person at the office or the person doing the treatment would get back to me When I finally
Did not proficiently complete the task they were hired to doWas met with hostility when contacting the manager
We had bed bugs and contacted Orkin for treatmentWe prepped our house "more than proficiently" and Orkin treated our home times with chemicalWe were advised by the inspecting technician that we did not need heat because we had a smaller case (the bugs were only ever found in one room)
We were told that the chemical that they used would last for up to three monthsAfter three months the bed bugs came out of their hiding space in our walls and spread around the bedroom again
We contacted OrkinAn inspector came to our home and agreed that they were not treated properly the first time and that this was not a reinfestation
We then did our own research and determined that the only possible way to treat our older home was with heat, regardless of the level of infestation
We contacted Orkin management and they agreed to retreat our home, this time wit
I was having Orkin service my home once a month the price was $and some odd senseThe girl who was servicing my home apparently quit and they sent a gentleman out here to my homeI was not home at the time because they are supposed to give me hours notice before they comeHe never stepped inside my house he only treated outside and all of a sudden it cost $when I used to get inside and outside service for only $a month she never would explain to me how all of a sudden it cost me $I told her to stop all my service take my name off of there list to come out here and I will pay them they're $but I want somebody to know that doing this to people
Product_Or_Service: Pest Control
Account_Number: ***
Orkin, LLC debited $from my checking account even though they stated that they would not charge me unless service was provided and they did not provide any service
*** came out to my home refusing to spray inside or outside for pets was told we needed to sanitize first before they would treat
We paid to orkin with a guaranteed return if the pests were not better within days *** with no return call finally*** comes to my home walks in and refuses to treatTells my wife the area needs to be sanitized firstwe have cats and try shed he said until we basically sanitize the area he refuses to treat so the infestation will grown and require more orkin treatments and more expensesI have never seen an extermibator refuse to treat considering they take care of pests in the most nasty places in earthRefusal to provide return treatment inside and outside the home under their contract now invalidates their service contract and I want a full refund of a The first tech should have never taken our money in the first place or did any treatment to the ** *** santization was required
Contract signed on computer pad presented by salesman
Contract stipulations not followed
Continual fee charged to cc
No understandable accounting
I found Carpenter ant debris in a bedroom and I called Orkin who I thought was a reputable company The home was currently not inhabited so I needed a call at least 1/hour before visits to be present Although the initial fee was quite high ($405.47), I agreed to have them charge it to my credit card on July 27, The contract was signed on a small computer screen -- very long and in very small type The same day they started taking monthly payments from my credit card -- payments of $plus tax up to January I asked the salesman at the time I signed to have a copy of the contract I signed sent to my home addressI had to call them in October because it was not sentWhen it arrived it was in about point type and one tiny print sentence said "The customer shall be given notice of the service schedule in advance" -- n
We have a contract with Orkin that includes a service call every few monthsWith this, we are also afforded the right to have a technician come back out between service calls for additional treatmentsWe attempted for over a month to have a technician come out and had all of our phone calls ignoredWhen we finally did receive a call, we scheduled an appointment and then bad weather hitNo one made contact with us to cancel or reschedule after over weeksWhen I called and asked to speak to a manager, no one called me back in 24-business hoursI called a second time and finally someone called back about hours laterThey left a message and I returned their call the next business dayThen nothingI will be disputing their last charge with my bank but think Revdex.com should know about shady business practices where companies get business by promising ease around certain services that they simply don't deliver
Account_Number: XXXXXXXX
This concerns both Contract and Customer Service IssuesI hired this service to help me with a snake issue under my crawl space after seeing snake skinsDuring the initial inspection I told the inspector that there were snake skins that were discovered and I requested a thorough inspection*** *** performed the serviceHe mentioned that he saw other snake skins as well as a mice issueHe told me that he has taken pictures of what he found and then stated that he deleted them when my husband followed up to see themI still have the snakes skins under my crawl space so I question what did he remove since he found no snake and there was no proof of his inspectionHe then told me that I needed to sign a contract for a monthly service but I could cancel at any timeI spoke with him concerning my issue and he denied what he stated to meI called the company and cancelled the service that he then told me that I could not cancel and was locked in for a yearI was furiousI req
Company claims to not receive our checks Also, service person does not show up for our regular appointment, and never returns our phone call
Product_Or_Service: pest control
Account_Number: XXXXXX
Business was hired to provide extermination services for mice and roachesSo far, they have charged my credit card $and never once provided extermination services for mice to the entire building until 01/28/When I contacted the business to request a partial refund for the months they did not provide full service, they threatened to cancel my contract and keep monies I paid to them without taking care of what these payments were made forAs a result of bad business, my tenants have threatened to move out due to the increasing presence of mice over a lengthy period (5-months) since the business was contracted to exterminate for these in Sept I have been paying a considerable amount of money during that timeI also now have to deal with the Department of Neighborhood Services for something that should have been taken care of beginning in September 5-months ago (that's about half of a year).Conclusion: Orkin LLC, Butler WI breached a binding contract over and ove
We had a service contract for pest control at our home with *** pest control for multiple yearsDuring the contract times, prior to each visit they would call and schedule the time to ensure they could get access to the houseThe service contract expired in this past JulyThere was no notification or contact of thisIn the following month, August, (without any notification or permission) they showed up and claimed to have treated the outside of our home for pests (they did not treat the inside of the house)They left a bill for $or so dollars and are now insisting to be paidWe had no intention of continuing the service contract and did not authorize, nor did we (the home owners) observe any service being providedWe have explained this to *** and they claim that our contract automatically renewed and we needed to provide day noticeThat was not made clear to us when the service was started years and those terms we not made to us
Product_Or_Service:
Just an awful businessThis location never picks up the phone, never respond to voicemails or emailsThe company continues to disburse servicemen to my address for a service that's no-longer required; thereby billing for unnecessary services
Their intentions appear to never actually solve your pest problem but rather to lock you into a perpetual maintenance arrangement
My next efforts will maybe an attorney