Lack of communication and honesty with services provided
Began services with Orkin in August of My husband and I were told that the treatment requested would only last one year and then we would have to renew contract for future services as agreement of initial services would endIt is a mystery if the "every other month" treatment, as agreed upon, ever occurred because my husband or myself would receive a call from an Orkin technician informing us he would be by the next day, which would usually be left in a voicemail and most of the time both my husband and I would not be home that next dayMy husband would call the Orkin company that evening or the morning of informing the company he was not able to reach the calling Orkin technician and requested to reschedule the appointment made by the Orkin technicianMy husband was told that the coming Orkin technician would be informed and we would reschedule treatment at a more convenient timeHowever, we would find an invoice on
I hired Orkin Canada, the pest experts, to come to my house to deal with a rodent problem in our atticWe had noises of animals in the attic for a week or so prior to my callTheir representative came Aug 10, got on a ladder with a flashlight turned degrees and said nothing there and couldn't go in the attic because it was too hot and left with $cheque.He didn't offer to do the service on another day when he would be able to assessI had to call the company to get him to come back and suggested a morning when it would be coolerHe came and inspected and said he saw nothing and because of our insulation it was difficult to see anythingThat very day still animals in the attic making noiseI called them again he came and left traps but said he didn't believe anything was up there he returned our $cheque and took a $cheque for the "service"No follow up no call no nothingI had to get on a ladder and go in the attic myself to find a dead squirrel in a trap and d
I called orkin initially to assess the problem of bedbugs in my home On the day of the assessment they were over minutes late to the appointment It only took him minutes to see that I had them and that I should have a treatment The person told me the only way to completely remove the bedbug problem was to do a heat treatment that cost over dollars and that I should get on a monthly service just in caseWe ordered covers for our beds and the heat treatment to be performedwe got the house in order for that day, paid for the visit and then when the date was finalized they came back out to get more dollars to start a payment plan for a year for the rest of the moneyOn the day of the treatment the employee was again late on the time he was supposed to be there we all left as he completed the treatment upon our return we could barely step foot in the house so we remained out for hoursHe did not bring our covers for the beds later that evening we returne
I paid for a service for Termite prevention and annual inspection and service has not been performed even after numerous calls
I had termite traps installed around my house by Orkin back in May I paid for the installation and also for years of additional monitoringThe bait trap installation was $and the years of additional monitoring was $plus taxWe were told that Orkin would be back in months for a follow-upNo one ever showed upWe called at least or times and spoke to the regular Orkin serviceman about the issueHe said he would have someone from the office call usNo one ever calledFinally the woman that "sold" us the termite prevention traps came out on April 17,She inspected the basement and said there was no termitesHowever when I asked about checking the termite traps themselves she said she does not do that and she does not carry the termite bait so it would be useless for her to check themShe said that she would check to s
Service provided was not for RATS which was my issue I was given mouse traps and told that was all that could be doneI called about a week afterwards to express that I was upset since that was not my original call issueOne of the Mouse traps went missing and was never seen again of them got stuck on toys that belong to my children because they would not stay sealed closed
I have left messages and assume because no payment was taken out I was OK since the service I request was not providedCorporate Call and requested a new card number said they could not get the money to come off the card and thought they had the wrong number repeated the number to them they got their money in a still cannot get return callsThe did however send somebody is show up without notice while I was working and since I work in health care had to turn awaySince then I have called spoke to a girl in the office was told that somebody would call me back she also told me that I owe an additional $
I am the property manager for Colonial Park TownhomesWe have used Orkin pest since we took over this property and the roaches and roach complaints are way worseWhen taking over this property the issue was not as bad as it have become
We pay Orkin almost $a week for weekly spray that is not making a differenceA resolution is needed or we have just wasted money and time for our tenants
Some tenants never had roaches and now have them for what reason when they are not nasty tenantsWe inspect our units with Orkin Weekly and the tenants are no nasty tenantsWe no longer have the orkin guy that quit orkin and now have a new orkin guyThe change is fine however we are being told the units a week he would not be able to handleHowever the main concern is how we are going to rectify the issue of the infestation we have paid numerous dollars to assist tenants and now the issue is worse then we had when we started with getting the orkin spray
Please resolve
Orkin is trying to charge me for services not renderedThey claim they came to my home and did notWhen I tried to explain this to them they told me to bad and they would send the bill to collections if I didn't payThey also tried to keep performing service after I cancelled the service
Product_Or_Service: Pest control
Order_Number: None
Account_Number:***
I retained Trutech services back in December Treatment was to occur once a month to prevent wildlife intrusions We cancelled services in March (I paid in full) I continue to receive a bill indicating I still owe for one month but when I call to resolve, different ones give me conflicting information concerning which month I noticed in my research that they actually came out January then February 17, instead of weeks I have attempted MANY times since June, through phone calls and an email, to resolve this problem I have left messages in which I never received a call back Then when I do talk with someone they tell me a district manager will call me, but I never hear from anyone This has happened multiple times The last time I spoke with someone they said they would put "call back is urgent," but I never heard from anyone Also, when they came out in March they took my rat bait boxes that I had purchased from another company
Product_Or_Service: Mi
Around April 13, 2018, I went to the Orkin Pest Control Office and talked to ***, Service Manager, about a field mice problem in our backyardMr.*** told me that an inspector would contact meThe inspector, Mr*** ***, came out to our house the same day, inspected the inside of the house and the garage, not the backyard, and said that he would send somebody to set traps in the backyard and the garageWhile mentioning this, he had me sign a number of blank IPod, or a similar device, screen without explaining what I was signing, including a permission for an continuing automatic monthly credit card chargeI never received a copy of any of the "documents" I signed on that blank screen
An Orkin employee came out twice to set the trapsSince not knowing what I signed and what the contracts, I never saw, entailed, I want to cancel the undisclosed contracts with Orkin
The company promised pest controlThey became the pest in my homeThe technician showed up late, never showed caused inconvenience at my homeThey never delivered what they promised and I have repeatedly told them to stop calling for collection as they won't get another dime from me
Product_Or_Service: Pest control
Failure to complete job as needed to take care of the problem
Around may 20th we had orkin come to our home and do an inspection for what we believed to of been bed bugsThey confirmed that we had them and went over our plan optionsWe chose to do heat treatment in the active room and gel treatments in other rooms where there was signs of activityWe were informed that the that we would be charged would cover the initial treatment and two follow up treatmentsOn May 24th a gentleman came and did the initial heat and gel treatmentTold us he would see us the following two weeks for our follow up treatmentsWhen he came for the follow ups he did a very quick walk thru said there was no activity so no need to retreat but we were told originally that retreatment would be done with or without signs of activityNow take us to 9/10/and they are back and worse then everWe call the following morning since they were found on a Sunday and orkin is not open on the weeke
Orkin has ignored several complaints I have voiced, refused to put me in touch with management, overcharged my acct, auto-paid without author
As noted on my contract I am to be charged $monthly for inside and outside services ONCE a monthThe fact that Orkin had performed both internal and external treatments on my property upon initial treatment was deemed irrelevant and not to affect the $72/month charge in which was explained behind the reasoning for double chargesAlso, it should be noted I never authorized for auto-pay on my account yet Orkin charged me monthly on an auto-pay
Services were never rendered for the month of October although customer service, *** insisted it had and proceeded to send me a fake service order for 10/31/however, this document was never sent or given to me at the date stated within service orderI was home all day on 10/31/and no one was at my home, not to mention I have cameras on my property in which no Orkin representative wa
I called Orkin Toledo office and scheduled an appt for an inspection and it was scheduled for 5-4-between 4-pmI later called back to see if there were any earlier appts An inspection was scheduled for 5-3-between 8-amAt 9;I called the call center and they verified my appointment and said someone would be there by At when no one had arrived I called back to the call center only for them to tell me my appt was for 5/4/between 4- Needless to say after taking time off work I was not happy I was then transferred to the local Toledo office and spoke with ***, who was less than professional and basically offered no apologies about the mix up, he was down right rude He then asked what would I like him to do to solve the matter and I asked for a discount for any services that I scheduled in the future He told me after my inspection to call him back and he would work with me on pricing Shortly there after, a technician called to explain the p
Filed claim against Orkin's satisfaction gaurantee to get refund Business will not respond to messages or answer phoneStill say I owe them
I have been an Orkin customer for over a year and have had numerous issues with them since day one The main issue is I still have pest problems and no one answer their phone or returns calls I have escalated to the corporate branch several times and that is the only time I ever get a response Recently I called in to report an issue with me latest visit and no one returned my call again This time I'd had enough so I decided to cancel and go with another company I got through to a different local branch, because this branch wouldn't answer and I told them I wanted to cancel and the charge from the most recent visit waived under the Orkin Gaurantee I was assured that she would let the manager *** *** know and he would give me a call he did not and just the other day I received another collection notice This time, I called th
Orkin installed smart vents in my crawl space and replaced the crawl space door with a fiberglass coveringThe door on the covering and into the crawl space is too smallAnyone larger than would not be able to fit into itIf I had an emergency under there it is doubtful that any large sized equipment would be able to fit in the opening
I am requesting Orkin to put on a larger door or take off the fiberglass covering and put the original door back on
Product_Or_Service: Smart vents, crawl space door replacement
Account_Number: ***
I am being charge without any serviced rendered on July I just found out that my credit card was billedI am a retired military and my my wife is not workingWe were home almost everyday and we didn't notice his presenceI only found out the bill from my credit card statement I want to cancel the service
Cancellation of Contract without Appropriate Steps to Contact Homeowner
I purchased my house in 1/and the Orkin termite service contract (account #***) transferred with the property at the original purchase price of $20/year I have maintained this contract since that time despite not having inhabited the house full-time since In November 2015, I began to rent out my residence and filled out a change of address form with the post office I never received my bill for the renewal of my Orkin contract I was out of the country, in Mexico, from 1/27-1/31/and was without cell service When I returned to the United States on Sunday, 1/31, I had a message on my cell phone left by *** (or ***) from Orkin on 1/saying that they needed to hear from me by midnight on that date or that my contract would be terminatedI contacted Orkin as soon as I could on Monday morning, 2/1/and spoke with *** She said that since my payment was not received by midni
Pest Control scheduled for June 29,from 12:noon to 2:PM and no one showed up to complete the serviceRescheduled for July 2, from 8:AM to 10:AM and no one showed up for serviceCalled Orkin *** office and spoke with*** (Regional Staff) and told him about the problem of no one showing up for service and the Manager & office staff not returning callsThe office secretary and*** both said the new office manager went to the wrong house to do the pest control service on July 2, 2018.*** scheduled for pest control treatment on July 6, at 9:AM and no one showed up againCalled the office again July 6, at 9:AM and spoke with secretary about no one showing up again for service(This was third time we stayed home for service.) Asked her to have*** to call me *** on my cell phoneCalled Rollins Office at *** and left voicemail message for the supervisor of the region that Vir
First off, the service man said that they could not do service with me because my card declined(but they took my money)! H said that the secretary told him personally that they could not do a contract with me because of the "declined" payment! After talking with a manger, who seemed to be just as confused as me, I decided to discontinue my business with themThey said that my money would be back on my card in hoursOkSo hours later no moneySo, I called the manager againThey said that the transaction had not been done on their end, so they would do it then, and it would be another hoursOf course, hours later, and NO money was put back into my accountSo, I called the manager again!!!!! He apologized and said that it would be back in my account last night!!! And to my dismay, no funds have been refunded!!!! I contacted them AGAIN todayAnd nedless to say, they said it would be another hours!!!!! I am very disappointed in the customer service and lack of comm
Lack of communication and honesty with services provided
Began services with Orkin in August of My husband and I were told that the treatment requested would only last one year and then we would have to renew contract for future services as agreement of initial services would endIt is a mystery if the "every other month" treatment, as agreed upon, ever occurred because my husband or myself would receive a call from an Orkin technician informing us he would be by the next day, which would usually be left in a voicemail and most of the time both my husband and I would not be home that next dayMy husband would call the Orkin company that evening or the morning of informing the company he was not able to reach the calling Orkin technician and requested to reschedule the appointment made by the Orkin technicianMy husband was told that the coming Orkin technician would be informed and we would reschedule treatment at a more convenient timeHowever, we would find an invoice on
ORKIN keeps calling from a *** phone number sometimes or times each dayVery annoyingStop calling me immediately
I hired Orkin Canada, the pest experts, to come to my house to deal with a rodent problem in our atticWe had noises of animals in the attic for a week or so prior to my callTheir representative came Aug 10, got on a ladder with a flashlight turned degrees and said nothing there and couldn't go in the attic because it was too hot and left with $cheque.He didn't offer to do the service on another day when he would be able to assessI had to call the company to get him to come back and suggested a morning when it would be coolerHe came and inspected and said he saw nothing and because of our insulation it was difficult to see anythingThat very day still animals in the attic making noiseI called them again he came and left traps but said he didn't believe anything was up there he returned our $cheque and took a $cheque for the "service"No follow up no call no nothingI had to get on a ladder and go in the attic myself to find a dead squirrel in a trap and d
I called orkin initially to assess the problem of bedbugs in my home On the day of the assessment they were over minutes late to the appointment It only took him minutes to see that I had them and that I should have a treatment The person told me the only way to completely remove the bedbug problem was to do a heat treatment that cost over dollars and that I should get on a monthly service just in caseWe ordered covers for our beds and the heat treatment to be performedwe got the house in order for that day, paid for the visit and then when the date was finalized they came back out to get more dollars to start a payment plan for a year for the rest of the moneyOn the day of the treatment the employee was again late on the time he was supposed to be there we all left as he completed the treatment upon our return we could barely step foot in the house so we remained out for hoursHe did not bring our covers for the beds later that evening we returne
I paid for a service for Termite prevention and annual inspection and service has not been performed even after numerous calls
I had termite traps installed around my house by Orkin back in May I paid for the installation and also for years of additional monitoringThe bait trap installation was $and the years of additional monitoring was $plus taxWe were told that Orkin would be back in months for a follow-upNo one ever showed upWe called at least or times and spoke to the regular Orkin serviceman about the issueHe said he would have someone from the office call usNo one ever calledFinally the woman that "sold" us the termite prevention traps came out on April 17,She inspected the basement and said there was no termitesHowever when I asked about checking the termite traps themselves she said she does not do that and she does not carry the termite bait so it would be useless for her to check themShe said that she would check to s
Service provided was not for RATS which was my issue I was given mouse traps and told that was all that could be doneI called about a week afterwards to express that I was upset since that was not my original call issueOne of the Mouse traps went missing and was never seen again of them got stuck on toys that belong to my children because they would not stay sealed closed
I have left messages and assume because no payment was taken out I was OK since the service I request was not providedCorporate Call and requested a new card number said they could not get the money to come off the card and thought they had the wrong number repeated the number to them they got their money in a still cannot get return callsThe did however send somebody is show up without notice while I was working and since I work in health care had to turn awaySince then I have called spoke to a girl in the office was told that somebody would call me back she also told me that I owe an additional $
I am the property manager for Colonial Park TownhomesWe have used Orkin pest since we took over this property and the roaches and roach complaints are way worseWhen taking over this property the issue was not as bad as it have become
We pay Orkin almost $a week for weekly spray that is not making a differenceA resolution is needed or we have just wasted money and time for our tenants
Some tenants never had roaches and now have them for what reason when they are not nasty tenantsWe inspect our units with Orkin Weekly and the tenants are no nasty tenantsWe no longer have the orkin guy that quit orkin and now have a new orkin guyThe change is fine however we are being told the units a week he would not be able to handleHowever the main concern is how we are going to rectify the issue of the infestation we have paid numerous dollars to assist tenants and now the issue is worse then we had when we started with getting the orkin spray
Please resolve
Orkin is trying to charge me for services not renderedThey claim they came to my home and did notWhen I tried to explain this to them they told me to bad and they would send the bill to collections if I didn't payThey also tried to keep performing service after I cancelled the service
Product_Or_Service: Pest control
Order_Number: None
Account_Number:***
I retained Trutech services back in December Treatment was to occur once a month to prevent wildlife intrusions We cancelled services in March (I paid in full) I continue to receive a bill indicating I still owe for one month but when I call to resolve, different ones give me conflicting information concerning which month I noticed in my research that they actually came out January then February 17, instead of weeks I have attempted MANY times since June, through phone calls and an email, to resolve this problem I have left messages in which I never received a call back Then when I do talk with someone they tell me a district manager will call me, but I never hear from anyone This has happened multiple times The last time I spoke with someone they said they would put "call back is urgent," but I never heard from anyone Also, when they came out in March they took my rat bait boxes that I had purchased from another company
Product_Or_Service: Mi
Around April 13, 2018, I went to the Orkin Pest Control Office and talked to ***, Service Manager, about a field mice problem in our backyardMr.*** told me that an inspector would contact meThe inspector, Mr*** ***, came out to our house the same day, inspected the inside of the house and the garage, not the backyard, and said that he would send somebody to set traps in the backyard and the garageWhile mentioning this, he had me sign a number of blank IPod, or a similar device, screen without explaining what I was signing, including a permission for an continuing automatic monthly credit card chargeI never received a copy of any of the "documents" I signed on that blank screen
An Orkin employee came out twice to set the trapsSince not knowing what I signed and what the contracts, I never saw, entailed, I want to cancel the undisclosed contracts with Orkin
The company promised pest controlThey became the pest in my homeThe technician showed up late, never showed caused inconvenience at my homeThey never delivered what they promised and I have repeatedly told them to stop calling for collection as they won't get another dime from me
Product_Or_Service: Pest control
Failure to complete job as needed to take care of the problem
Around may 20th we had orkin come to our home and do an inspection for what we believed to of been bed bugsThey confirmed that we had them and went over our plan optionsWe chose to do heat treatment in the active room and gel treatments in other rooms where there was signs of activityWe were informed that the that we would be charged would cover the initial treatment and two follow up treatmentsOn May 24th a gentleman came and did the initial heat and gel treatmentTold us he would see us the following two weeks for our follow up treatmentsWhen he came for the follow ups he did a very quick walk thru said there was no activity so no need to retreat but we were told originally that retreatment would be done with or without signs of activityNow take us to 9/10/and they are back and worse then everWe call the following morning since they were found on a Sunday and orkin is not open on the weeke
Orkin has ignored several complaints I have voiced, refused to put me in touch with management, overcharged my acct, auto-paid without author
As noted on my contract I am to be charged $monthly for inside and outside services ONCE a monthThe fact that Orkin had performed both internal and external treatments on my property upon initial treatment was deemed irrelevant and not to affect the $72/month charge in which was explained behind the reasoning for double chargesAlso, it should be noted I never authorized for auto-pay on my account yet Orkin charged me monthly on an auto-pay
Services were never rendered for the month of October although customer service, *** insisted it had and proceeded to send me a fake service order for 10/31/however, this document was never sent or given to me at the date stated within service orderI was home all day on 10/31/and no one was at my home, not to mention I have cameras on my property in which no Orkin representative wa
I called Orkin Toledo office and scheduled an appt for an inspection and it was scheduled for 5-4-between 4-pmI later called back to see if there were any earlier appts An inspection was scheduled for 5-3-between 8-amAt 9;I called the call center and they verified my appointment and said someone would be there by At when no one had arrived I called back to the call center only for them to tell me my appt was for 5/4/between 4- Needless to say after taking time off work I was not happy I was then transferred to the local Toledo office and spoke with ***, who was less than professional and basically offered no apologies about the mix up, he was down right rude He then asked what would I like him to do to solve the matter and I asked for a discount for any services that I scheduled in the future He told me after my inspection to call him back and he would work with me on pricing Shortly there after, a technician called to explain the p
Filed claim against Orkin's satisfaction gaurantee to get refund Business will not respond to messages or answer phoneStill say I owe them
I have been an Orkin customer for over a year and have had numerous issues with them since day one The main issue is I still have pest problems and no one answer their phone or returns calls I have escalated to the corporate branch several times and that is the only time I ever get a response Recently I called in to report an issue with me latest visit and no one returned my call again This time I'd had enough so I decided to cancel and go with another company I got through to a different local branch, because this branch wouldn't answer and I told them I wanted to cancel and the charge from the most recent visit waived under the Orkin Gaurantee I was assured that she would let the manager *** *** know and he would give me a call he did not and just the other day I received another collection notice This time, I called th
Orkin installed smart vents in my crawl space and replaced the crawl space door with a fiberglass coveringThe door on the covering and into the crawl space is too smallAnyone larger than would not be able to fit into itIf I had an emergency under there it is doubtful that any large sized equipment would be able to fit in the opening
I am requesting Orkin to put on a larger door or take off the fiberglass covering and put the original door back on
Product_Or_Service: Smart vents, crawl space door replacement
Account_Number: ***
I am being charge without any serviced rendered on July I just found out that my credit card was billedI am a retired military and my my wife is not workingWe were home almost everyday and we didn't notice his presenceI only found out the bill from my credit card statement I want to cancel the service
Cancellation of Contract without Appropriate Steps to Contact Homeowner
I purchased my house in 1/and the Orkin termite service contract (account #***) transferred with the property at the original purchase price of $20/year I have maintained this contract since that time despite not having inhabited the house full-time since In November 2015, I began to rent out my residence and filled out a change of address form with the post office I never received my bill for the renewal of my Orkin contract I was out of the country, in Mexico, from 1/27-1/31/and was without cell service When I returned to the United States on Sunday, 1/31, I had a message on my cell phone left by *** (or ***) from Orkin on 1/saying that they needed to hear from me by midnight on that date or that my contract would be terminatedI contacted Orkin as soon as I could on Monday morning, 2/1/and spoke with *** She said that since my payment was not received by midni
Pest Control scheduled for June 29,from 12:noon to 2:PM and no one showed up to complete the serviceRescheduled for July 2, from 8:AM to 10:AM and no one showed up for serviceCalled Orkin *** office and spoke with*** (Regional Staff) and told him about the problem of no one showing up for service and the Manager & office staff not returning callsThe office secretary and*** both said the new office manager went to the wrong house to do the pest control service on July 2, 2018.*** scheduled for pest control treatment on July 6, at 9:AM and no one showed up againCalled the office again July 6, at 9:AM and spoke with secretary about no one showing up again for service(This was third time we stayed home for service.) Asked her to have*** to call me *** on my cell phoneCalled Rollins Office at *** and left voicemail message for the supervisor of the region that Vir
First off, the service man said that they could not do service with me because my card declined(but they took my money)! H said that the secretary told him personally that they could not do a contract with me because of the "declined" payment! After talking with a manger, who seemed to be just as confused as me, I decided to discontinue my business with themThey said that my money would be back on my card in hoursOkSo hours later no moneySo, I called the manager againThey said that the transaction had not been done on their end, so they would do it then, and it would be another hoursOf course, hours later, and NO money was put back into my accountSo, I called the manager again!!!!! He apologized and said that it would be back in my account last night!!! And to my dismay, no funds have been refunded!!!! I contacted them AGAIN todayAnd nedless to say, they said it would be another hours!!!!! I am very disappointed in the customer service and lack of comm