I was duped into a contract with more services than I needed (I feel I was taken advantage of because I was a woman living alone at the time) I was told I had squirrels living in my attic (upon a second opinion I found I certainly did NOT.) I requested services for only carpenter ants, and was given a contact and financing (this was in October 2016) On May 31, I called to cancel all future services and spoke to *** and she informed me that I would no longer need to make any payments to Orkin or to the finance company (Rollins) It is now August and I have been fighting with Orkin nearly every week and NEVER getting a call back They also said they did not have any information as to how much was financed I explained to them that if I cancelled my services THEY owed me a credit for the services I did not receive and then it would be my responsibility to pay Rollins the remaining balance I have been calling every week or so and have been asking for a supervisor and when
I wish there was a "select all" button in the complaint type-drop down menu, because dealing with Orkin has been a disaster on all levelsI initially contacted Orkin for service at my homeThe contractor came out and we mapped out my custom plan which did not involve continuous sprayings of my homeHowever, this company took it upon themselves to come out and sprayed my house not once, but twice without scheduling with me, nor following within my contracted spray schedule that was in my contract and then proceeded to charge me for both sprayingsI believe I was finally able to have the charges dropped, however not without further complicationsGetting in touch with someone was next to impossible as whomever called me was never in office when I called backWhen I finally did talk to someone, I was transferred around several times before speaking with someone only briefly before being cut off and basically hung up onI was in the midst of canceling my contract and account and aski
I have tried to cancel my service numerous timesThe last time the pest control provider came out after I told him not too and I tried to dispute it but Orkin continued charging my credit card until I had funds availableYesterday I received another call from pest control technician that he was coming out todayI left him a voicemail last night telling him that I did not want him to come out and that my service should have been canceledToday my credit card said it had an attempt of a charge from OrkinI tried calling the technician back and he did not pick upI tried calling the local office and no one picked up
Product_Or_Service: quarterly pest control
Mis-advertised and misleading inspection, time change, poor practices
Called to schedule an inspection for fleas and spiders, instead, customer service scheduled for only bed bugs, not a problem we haveTime scheduled was between 1pm to 5pm, however, technician showed up without notice and or call at 9am on 9/16/Inspection was quick and he states that no findings, however, he was checking fod only bed bugs, which he did not find, however, only checked one mattress and outside the houseHow is this a proper inspection? the other bedroom was not checked, or couches
Orkin installed a new garage overhead door rubber floor *** that raised the door and left a gap on the top of the door
Orkin installed a rubber door mat on the bottom of the doorThis raised the door and left a gap on the top so the effectiveness of the door has been negated by thisA gap at the top of the door now existsI and my wife have called and informed the office and talked to the technician and to the District ManagerOrkin has not called to inform us of what they expect to do to fix this problemThey also included a side guard but have not delivered this or installed itRepeated calls have not gotten them to finish the project yet took payment and left with the defect in place
I did not authorize pest control service nor was I contacted ahead of time to authorize a service call I was mailed a bill for a service call on 1/9/upon when I learned that a service call had been made as I was not home I called on different occasions to have the issue resolved, however each time was told it would be It has not been resolved and I am still receiving a bill I did not sign a contract or give my permission for service with this company I am using a different company for my pest control
Product_Or_Service: Pest Control
Order_Number: ***
Account_Number: ***
On Tuesday, April 5th, I called the Maryland (Halethorpe/Hanover) office of Orkin Pest Control to question the appropriateness of an invoice I had received The invoice in the amount of $is for services delivered on 3/4/ I told the customer service representative that I had an existing contract with Western Pest (#***) with a renewal date of 3/15/ Since that contract was still in effect on the service date, it should cover the services on the invoice I also told the customer service representative that I wanted my Orkin account (#***) closed as I found their service unsatisfactory I was told I would receive a follcall
When a follcall did not materialize, I wrote a letter to the branch manager on April 9th outlining my concerns I received a follcall on April 18th from a customer service representative She stated that, since I paid for my annual contract in January, it had expired in January I pointed out that I paid the invoice wh
My scheduled service was not available because of health issues for me in FebThey sent Aaron out to service anyway and he wasn't allowed to come into the home because of my illnessThis was a lung illness that lasted over monthsBefore I was fully recovered, Orkin was sending me a bill for a service that I didn't receiveThey were calling, sending mail and emails and threatening to come to my houseI finally had to end all contact with them and sent them written notice that if they showed up at my house or contacted me again I would be getting in touch with the policeThey have now sent this to collections in the amount of $I do not owe for a service that I did not receive and I don't feel it is fair for this to be on my credit reportThese people have tried to strong arm and bully me and their behavior is not professional at all
Product_Or_Service: pest control
Account_Number: ***
Orkin pest control guaranteed to get rid of the pest in yearAfter over a year their chemicals didn't work and pest are still thereUnsatisfied
I just cancelled my service with Orkin , October 7, I am the owner of a triplex in San BernardinoI called Orkin because of their good reputationon August I was sold on Orkin guarantee that within one year ( they come out every month ) we'd be free of roaches, and it is now October 2016, and we still have roachesOn August 18th and 19th 21016, I called to speak to a manager to make a complaint finally a Orkin supervisor Mr*** *** called me backI met with supervisor *** at the property in September and he saw the sticky pads with roaches, some were full, I asked Mr*** why is there so many roaches, if the tenants are clean or not, the chemicals should kill the roachesHe didn't answer me, he told the technician present Mr*** *** ( by the way I've had five different technicians ) to do
I called orkin initially to assess the problem of bedbugs in my home On the day of the assessment they were over minutes late to the appointment It only took him minutes to see that I had them and that I should have a treatment The person told me the only way to completely remove the bedbug problem was to do a heat treatment that cost over dollars and that I should get on a monthly service just in caseWe ordered covers for our beds and the heat treatment to be performedwe got the house in order for that day, paid for the visit and then when the date was finalized they came back out to get more dollars to start a payment plan for a year for the rest of the moneyOn the day of the treatment the employee was again late on the time he was supposed to be there we all left as he completed the treatment upon our return we could barely step foot in the house so we remained out for hoursHe did not bring our covers for the beds later that evening we returne
This business came to my home without me knowing it to spray my houseSince I wasn't at home they only sprayed around my house.I tried to get in touch with them and reschedule for them to come out and do the inside and could not get them to return my call.I normally call in and pay for my servicesFor some reason this time instead of calling me about a payment they took it upon themselves to draft the amount of $from my checking account.I tried calling again about this matter and still no one would return my call.A couple of months passed by and my neighbors called to tell me that an Orkin truck was at my houseI had no idea they were coming because they had I still had not talked with them.Again, the person that came only did the outside because I work all dayAs before I called them about this and left a message for them to return my callNever heard from themThen a couple of weeks later they drafted my account again for $78.11.This time I called and asked to speak to ma
Orkin is trying to charge me for services not renderedThey claim they came to my home and did notWhen I tried to explain this to them they told me to bad and they would send the bill to collections if I didn't payThey also tried to keep performing service after I cancelled the service
Product_Or_Service: Pest control
Order_Number: None
Account_Number:***
Service provided was not for RATS which was my issue I was given mouse traps and told that was all that could be doneI called about a week afterwards to express that I was upset since that was not my original call issueOne of the Mouse traps went missing and was never seen again of them got stuck on toys that belong to my children because they would not stay sealed closed
I have left messages and assume because no payment was taken out I was OK since the service I request was not providedCorporate Call and requested a new card number said they could not get the money to come off the card and thought they had the wrong number repeated the number to them they got their money in a still cannot get return callsThe did however send somebody is show up without notice while I was working and since I work in health care had to turn awaySince then I have called spoke to a girl in the office was told that somebody would call me back she also told me that I owe an additional $
I retained Trutech services back in December Treatment was to occur once a month to prevent wildlife intrusions We cancelled services in March (I paid in full) I continue to receive a bill indicating I still owe for one month but when I call to resolve, different ones give me conflicting information concerning which month I noticed in my research that they actually came out January then February 17, instead of weeks I have attempted MANY times since June, through phone calls and an email, to resolve this problem I have left messages in which I never received a call back Then when I do talk with someone they tell me a district manager will call me, but I never hear from anyone This has happened multiple times The last time I spoke with someone they said they would put "call back is urgent," but I never heard from anyone Also, when they came out in March they took my rat bait boxes that I had purchased from another company
Product_Or_Service: Mi
Failure to complete job as needed to take care of the problem
Around may 20th we had orkin come to our home and do an inspection for what we believed to of been bed bugsThey confirmed that we had them and went over our plan optionsWe chose to do heat treatment in the active room and gel treatments in other rooms where there was signs of activityWe were informed that the that we would be charged would cover the initial treatment and two follow up treatmentsOn May 24th a gentleman came and did the initial heat and gel treatmentTold us he would see us the following two weeks for our follow up treatmentsWhen he came for the follow ups he did a very quick walk thru said there was no activity so no need to retreat but we were told originally that retreatment would be done with or without signs of activityNow take us to 9/10/and they are back and worse then everWe call the following morning since they were found on a Sunday and orkin is not open on the weeke
Over the last several months we have been working with Orkin on services that are not completed
The issues started with the organization when *** *** exterminated in October DeQuis, who had previously exterminated at our home was crass,unprofessional, rude, and lacked total compassion*** and my father had an exchange where, my father in a joking manner stated that, because the infestation was coming from our neighbor's house, that our neighbors should be paying for our extermination fees*** as he left, under his breath so my father didn't hear it, stated, that our neighbors could have said the same thing when my mother was aroundMy mother has been deceased since The next business day, I called the service manager to have *** removed from our home as our exterminatorIn November 2017, we had *** *** come and check out our bed bug problemUpon fully observing the home and checking the attic, which *** checked in October and left our home sa
I hired Orkin Canada, the pest experts, to come to my house to deal with a rodent problem in our atticWe had noises of animals in the attic for a week or so prior to my callTheir representative came Aug 10, got on a ladder with a flashlight turned degrees and said nothing there and couldn't go in the attic because it was too hot and left with $cheque.He didn't offer to do the service on another day when he would be able to assessI had to call the company to get him to come back and suggested a morning when it would be coolerHe came and inspected and said he saw nothing and because of our insulation it was difficult to see anythingThat very day still animals in the attic making noiseI called them again he came and left traps but said he didn't believe anything was up there he returned our $cheque and took a $cheque for the "service"No follow up no call no nothingI had to get on a ladder and go in the attic myself to find a dead squirrel in a trap and d
Website states that if a call is a made before 2pm local, that you will get same day serviceI called at to get an appointment and was told that a technician would be there between 12-pm later received a call from someone at the Milwaukee branch where a technician was and was told that the earliest someone would be at my house was Thursday (days later) I asked about the same day service and was told that other customers were being rescheduled ahead of me I called the main customer service number back and asked them why and was told to talk to a manager I was transferred back to the the Milwaukee branch and the same person answered and said that the main Orkin location in Atlanta doesn't know what's going on in Milwaukee and no one would be coming out Both branch manager and service manager were not available Not sure how an advertisement that says same day service if you call before 2pm can't be honored, especially after Orkin already took my credit card info
Lack of communication and honesty with services provided
Began services with Orkin in August of My husband and I were told that the treatment requested would only last one year and then we would have to renew contract for future services as agreement of initial services would endIt is a mystery if the "every other month" treatment, as agreed upon, ever occurred because my husband or myself would receive a call from an Orkin technician informing us he would be by the next day, which would usually be left in a voicemail and most of the time both my husband and I would not be home that next dayMy husband would call the Orkin company that evening or the morning of informing the company he was not able to reach the calling Orkin technician and requested to reschedule the appointment made by the Orkin technicianMy husband was told that the coming Orkin technician would be informed and we would reschedule treatment at a more convenient timeHowever, we would find an invoice on
I was duped into a contract with more services than I needed (I feel I was taken advantage of because I was a woman living alone at the time) I was told I had squirrels living in my attic (upon a second opinion I found I certainly did NOT.) I requested services for only carpenter ants, and was given a contact and financing (this was in October 2016) On May 31, I called to cancel all future services and spoke to *** and she informed me that I would no longer need to make any payments to Orkin or to the finance company (Rollins) It is now August and I have been fighting with Orkin nearly every week and NEVER getting a call back They also said they did not have any information as to how much was financed I explained to them that if I cancelled my services THEY owed me a credit for the services I did not receive and then it would be my responsibility to pay Rollins the remaining balance I have been calling every week or so and have been asking for a supervisor and when
I wish there was a "select all" button in the complaint type-drop down menu, because dealing with Orkin has been a disaster on all levelsI initially contacted Orkin for service at my homeThe contractor came out and we mapped out my custom plan which did not involve continuous sprayings of my homeHowever, this company took it upon themselves to come out and sprayed my house not once, but twice without scheduling with me, nor following within my contracted spray schedule that was in my contract and then proceeded to charge me for both sprayingsI believe I was finally able to have the charges dropped, however not without further complicationsGetting in touch with someone was next to impossible as whomever called me was never in office when I called backWhen I finally did talk to someone, I was transferred around several times before speaking with someone only briefly before being cut off and basically hung up onI was in the midst of canceling my contract and account and aski
I have tried to cancel my service numerous timesThe last time the pest control provider came out after I told him not too and I tried to dispute it but Orkin continued charging my credit card until I had funds availableYesterday I received another call from pest control technician that he was coming out todayI left him a voicemail last night telling him that I did not want him to come out and that my service should have been canceledToday my credit card said it had an attempt of a charge from OrkinI tried calling the technician back and he did not pick upI tried calling the local office and no one picked up
Product_Or_Service: quarterly pest control
Mis-advertised and misleading inspection, time change, poor practices
Called to schedule an inspection for fleas and spiders, instead, customer service scheduled for only bed bugs, not a problem we haveTime scheduled was between 1pm to 5pm, however, technician showed up without notice and or call at 9am on 9/16/Inspection was quick and he states that no findings, however, he was checking fod only bed bugs, which he did not find, however, only checked one mattress and outside the houseHow is this a proper inspection? the other bedroom was not checked, or couches
Orkin installed a new garage overhead door rubber floor *** that raised the door and left a gap on the top of the door
Orkin installed a rubber door mat on the bottom of the doorThis raised the door and left a gap on the top so the effectiveness of the door has been negated by thisA gap at the top of the door now existsI and my wife have called and informed the office and talked to the technician and to the District ManagerOrkin has not called to inform us of what they expect to do to fix this problemThey also included a side guard but have not delivered this or installed itRepeated calls have not gotten them to finish the project yet took payment and left with the defect in place
I did not authorize pest control service nor was I contacted ahead of time to authorize a service call I was mailed a bill for a service call on 1/9/upon when I learned that a service call had been made as I was not home I called on different occasions to have the issue resolved, however each time was told it would be It has not been resolved and I am still receiving a bill I did not sign a contract or give my permission for service with this company I am using a different company for my pest control
Product_Or_Service: Pest Control
Order_Number: ***
Account_Number: ***
On Tuesday, April 5th, I called the Maryland (Halethorpe/Hanover) office of Orkin Pest Control to question the appropriateness of an invoice I had received The invoice in the amount of $is for services delivered on 3/4/ I told the customer service representative that I had an existing contract with Western Pest (#***) with a renewal date of 3/15/ Since that contract was still in effect on the service date, it should cover the services on the invoice I also told the customer service representative that I wanted my Orkin account (#***) closed as I found their service unsatisfactory I was told I would receive a follcall
When a follcall did not materialize, I wrote a letter to the branch manager on April 9th outlining my concerns I received a follcall on April 18th from a customer service representative She stated that, since I paid for my annual contract in January, it had expired in January I pointed out that I paid the invoice wh
My scheduled service was not available because of health issues for me in FebThey sent Aaron out to service anyway and he wasn't allowed to come into the home because of my illnessThis was a lung illness that lasted over monthsBefore I was fully recovered, Orkin was sending me a bill for a service that I didn't receiveThey were calling, sending mail and emails and threatening to come to my houseI finally had to end all contact with them and sent them written notice that if they showed up at my house or contacted me again I would be getting in touch with the policeThey have now sent this to collections in the amount of $I do not owe for a service that I did not receive and I don't feel it is fair for this to be on my credit reportThese people have tried to strong arm and bully me and their behavior is not professional at all
Product_Or_Service: pest control
Account_Number: ***
Orkin pest control guaranteed to get rid of the pest in yearAfter over a year their chemicals didn't work and pest are still thereUnsatisfied
I just cancelled my service with Orkin , October 7, I am the owner of a triplex in San BernardinoI called Orkin because of their good reputationon August I was sold on Orkin guarantee that within one year ( they come out every month ) we'd be free of roaches, and it is now October 2016, and we still have roachesOn August 18th and 19th 21016, I called to speak to a manager to make a complaint finally a Orkin supervisor Mr*** *** called me backI met with supervisor *** at the property in September and he saw the sticky pads with roaches, some were full, I asked Mr*** why is there so many roaches, if the tenants are clean or not, the chemicals should kill the roachesHe didn't answer me, he told the technician present Mr*** *** ( by the way I've had five different technicians ) to do
I called orkin initially to assess the problem of bedbugs in my home On the day of the assessment they were over minutes late to the appointment It only took him minutes to see that I had them and that I should have a treatment The person told me the only way to completely remove the bedbug problem was to do a heat treatment that cost over dollars and that I should get on a monthly service just in caseWe ordered covers for our beds and the heat treatment to be performedwe got the house in order for that day, paid for the visit and then when the date was finalized they came back out to get more dollars to start a payment plan for a year for the rest of the moneyOn the day of the treatment the employee was again late on the time he was supposed to be there we all left as he completed the treatment upon our return we could barely step foot in the house so we remained out for hoursHe did not bring our covers for the beds later that evening we returne
This business came to my home without me knowing it to spray my houseSince I wasn't at home they only sprayed around my house.I tried to get in touch with them and reschedule for them to come out and do the inside and could not get them to return my call.I normally call in and pay for my servicesFor some reason this time instead of calling me about a payment they took it upon themselves to draft the amount of $from my checking account.I tried calling again about this matter and still no one would return my call.A couple of months passed by and my neighbors called to tell me that an Orkin truck was at my houseI had no idea they were coming because they had I still had not talked with them.Again, the person that came only did the outside because I work all dayAs before I called them about this and left a message for them to return my callNever heard from themThen a couple of weeks later they drafted my account again for $78.11.This time I called and asked to speak to ma
Orkin is trying to charge me for services not renderedThey claim they came to my home and did notWhen I tried to explain this to them they told me to bad and they would send the bill to collections if I didn't payThey also tried to keep performing service after I cancelled the service
Product_Or_Service: Pest control
Order_Number: None
Account_Number:***
Service provided was not for RATS which was my issue I was given mouse traps and told that was all that could be doneI called about a week afterwards to express that I was upset since that was not my original call issueOne of the Mouse traps went missing and was never seen again of them got stuck on toys that belong to my children because they would not stay sealed closed
I have left messages and assume because no payment was taken out I was OK since the service I request was not providedCorporate Call and requested a new card number said they could not get the money to come off the card and thought they had the wrong number repeated the number to them they got their money in a still cannot get return callsThe did however send somebody is show up without notice while I was working and since I work in health care had to turn awaySince then I have called spoke to a girl in the office was told that somebody would call me back she also told me that I owe an additional $
ORKIN keeps calling from a *** phone number sometimes or times each dayVery annoyingStop calling me immediately
I retained Trutech services back in December Treatment was to occur once a month to prevent wildlife intrusions We cancelled services in March (I paid in full) I continue to receive a bill indicating I still owe for one month but when I call to resolve, different ones give me conflicting information concerning which month I noticed in my research that they actually came out January then February 17, instead of weeks I have attempted MANY times since June, through phone calls and an email, to resolve this problem I have left messages in which I never received a call back Then when I do talk with someone they tell me a district manager will call me, but I never hear from anyone This has happened multiple times The last time I spoke with someone they said they would put "call back is urgent," but I never heard from anyone Also, when they came out in March they took my rat bait boxes that I had purchased from another company
Product_Or_Service: Mi
Failure to complete job as needed to take care of the problem
Around may 20th we had orkin come to our home and do an inspection for what we believed to of been bed bugsThey confirmed that we had them and went over our plan optionsWe chose to do heat treatment in the active room and gel treatments in other rooms where there was signs of activityWe were informed that the that we would be charged would cover the initial treatment and two follow up treatmentsOn May 24th a gentleman came and did the initial heat and gel treatmentTold us he would see us the following two weeks for our follow up treatmentsWhen he came for the follow ups he did a very quick walk thru said there was no activity so no need to retreat but we were told originally that retreatment would be done with or without signs of activityNow take us to 9/10/and they are back and worse then everWe call the following morning since they were found on a Sunday and orkin is not open on the weeke
Over the last several months we have been working with Orkin on services that are not completed
The issues started with the organization when *** *** exterminated in October DeQuis, who had previously exterminated at our home was crass,unprofessional, rude, and lacked total compassion*** and my father had an exchange where, my father in a joking manner stated that, because the infestation was coming from our neighbor's house, that our neighbors should be paying for our extermination fees*** as he left, under his breath so my father didn't hear it, stated, that our neighbors could have said the same thing when my mother was aroundMy mother has been deceased since The next business day, I called the service manager to have *** removed from our home as our exterminatorIn November 2017, we had *** *** come and check out our bed bug problemUpon fully observing the home and checking the attic, which *** checked in October and left our home sa
I hired Orkin Canada, the pest experts, to come to my house to deal with a rodent problem in our atticWe had noises of animals in the attic for a week or so prior to my callTheir representative came Aug 10, got on a ladder with a flashlight turned degrees and said nothing there and couldn't go in the attic because it was too hot and left with $cheque.He didn't offer to do the service on another day when he would be able to assessI had to call the company to get him to come back and suggested a morning when it would be coolerHe came and inspected and said he saw nothing and because of our insulation it was difficult to see anythingThat very day still animals in the attic making noiseI called them again he came and left traps but said he didn't believe anything was up there he returned our $cheque and took a $cheque for the "service"No follow up no call no nothingI had to get on a ladder and go in the attic myself to find a dead squirrel in a trap and d
Website states that if a call is a made before 2pm local, that you will get same day serviceI called at to get an appointment and was told that a technician would be there between 12-pm later received a call from someone at the Milwaukee branch where a technician was and was told that the earliest someone would be at my house was Thursday (days later) I asked about the same day service and was told that other customers were being rescheduled ahead of me I called the main customer service number back and asked them why and was told to talk to a manager I was transferred back to the the Milwaukee branch and the same person answered and said that the main Orkin location in Atlanta doesn't know what's going on in Milwaukee and no one would be coming out Both branch manager and service manager were not available Not sure how an advertisement that says same day service if you call before 2pm can't be honored, especially after Orkin already took my credit card info
Lack of communication and honesty with services provided
Began services with Orkin in August of My husband and I were told that the treatment requested would only last one year and then we would have to renew contract for future services as agreement of initial services would endIt is a mystery if the "every other month" treatment, as agreed upon, ever occurred because my husband or myself would receive a call from an Orkin technician informing us he would be by the next day, which would usually be left in a voicemail and most of the time both my husband and I would not be home that next dayMy husband would call the Orkin company that evening or the morning of informing the company he was not able to reach the calling Orkin technician and requested to reschedule the appointment made by the Orkin technicianMy husband was told that the coming Orkin technician would be informed and we would reschedule treatment at a more convenient timeHowever, we would find an invoice on