I have been a loyal customer with Orkin over twenty yearsThe last four years has been the worst experience with the companyNumerous occasions the company have not service my home in the time frame setup with the company that have forced me to be late for work or cancel personal appointmentsThey will email or call to verify my service and never show up the time givenThis has not happen once or twice but more times than I can countI have had numerous technician in and out of my home because of turn over or illness of technicians which shouldn't be my problem since I'm a paying custometPlus, I have a new technician each month makes me uncomfortable never knowing who you will invite into your homeThe company lacks organization and very disrespectful to their clients timeThis particular organization needs to be closed or the entire staff needs to be retrained in customer serviceI use to respect this company but no more and would never ever recommend this pest service to a
request to cancel made but still billed and now in collections after requests to resolve this
Due to being unhappy with this company's service, I had requested a cancellation for a technician to come by last quarter The week before I received a text message from the technician reminding me of the appointment I texted him twice Called and left a voicemail message to cancel and that I would not be home that dayI come home from work to a handwritten invoice on my door for his service I contacted the company the next day about him never responding but still coming by Not sure what he did because there was no access to my back yard They have ignored my request to void this invoice and I am now in collections After calling to day, they only indicate that I contacted the office the day after the scheduled visitI also responded to an emailed invoice, no one has ever contacted me abut my issue Only billed me over and over
I have used Orkin Pest Control for over years Of late, I have had recurrent visits to treat silverfish in my home without satisfaction Upon cancelling future services I requested reimbursement of the last payment of $ I was told I would receive a check as the charges were from June It is now September and I have not received this check despite calls to Orkin I was told this would be looked into and I would receive a call back which never came
This company sent there workers out to our home first off he was unprofessional asking questions about our familyAnd they put mouse glue all over the bedroom funiture my mother called in a complaint which was ignored now they are harassing us for the billSending their employee to ring the door bell and put late notices on our front door after they have already sent the bill to collectionsWe made another call telling them to stay away from our home the lady was very rude and said she will continue to send her employee thereThis is the worse business practice I have ever seen
I have a contract for inspections by Orkin (***) every monthsA few days ago, I received a bill in my mail boxI have called and left messages twice since I have received the billOrkin did not call me to schedule an appointmentOrkin is aware that my contract with them stipulates that the inside, as well as the outside, must be servicedT, my former serviceman, is reportedly no longer with the companyThe new serviceman has not called me once since adding me as a clientHe has not called me nor has anyone at Orkin called me after I have left messages requesting that they do soI have about dead German roaches that I have swept into my basementI have even had a grasshopper in my kitchen, something I haven't had in the pastA friend has commented they cannot believe I pay and still use Orkin for this type of serviceOrkin is overdue for an inspectionThey are no longer returning my callsI need assistance with contacting them regarding this matterI woul
Service manager agreed to pay my damages but never fulfilled agreementGiven the run around after many emails and phone calls
On Friday, October 13th, I had ***, my pest service guy working in our house to do his spraying and service at our houseI was concerned about some pest problems that still had not gone away so he wanted to check our atticI left him upstairs so I could check on my kids downstairsWe do not have a pull down ladder to enter the attic so he brought his own hook on style oneI was downstairs and I heard a slight bang but didn't think much of it since I was with all of my kids downstairs and I figured *** might be moving some stuff around to spray in or behind
The next day I went up to do some laundry to notice that very long gashes were running down the wallI texted a picture and asked him if the noise I heard up stairs was his ladder hitting the wallI got no response for days until I text him "?"He text me back, "what's ?"I sai
Orkin sales representative misrepresented the several contracts I signed I did not know that "pest" does not cover all that I consider "pests." I initially contacted Orkin due to a bed bug problem and during this exceedingly stressful time ended up signing a contract for this service and also one for monthly "pest" control services I did not realize what I had done until I realized that I was paying for the bed bug (pest!)service via coupons but also for monthly "pest" control via my VISA cardAnd then termite control I have paid off the termite (pest!)service and am paying for the monthly "pest" control service via the VISA card I refuse to pay any more to a company that takes advantage of an and 91-year old couple The sales approach was confusing and unfair A pest is a pest is a pest...per Webster: a plant or animal detrimental to humans They don't divide "pest" between bed bugs, termites, cockroaches, ants, etc
In February of I had called Orkin to take care of a case of bed bugsThe inspector came out and handled everything including getting us set up for financingWe paid a bank that worked with OrkinI believe it was the second week of August of this year that my mother-in-law had gotten the bed bugs and we adviced her to call Orkin because we had used them and their service was fantasticThey told her that they didnt do financing anymoreThey also charged her more than what we had paid only a year agoNow I understand that rates go upThey didnt even give her any mattress covers which we had gotten the day they strayed my houseThey told her that she only gets one mattress cover but he had seen the bugs in every roomHe told her that she would have to pay $for any extra covers but they would give her oneNot understanding why this would happen, I just let it goWell we started seeing them at our house the next week which I called August 17, They charged me the
At least techs have treated ants but they keep returning since Aug Techs never fulfill my request to treat entire lawn & all entry pointsThe techs simply put bait wherever I find antsThen the ants just show up somewhere new the next timeMy last request was to speak with a manager and I never received the call back promised
On Tuesday, April 5th, I called the Maryland (Halethorpe/Hanover) office of Orkin Pest Control to question the appropriateness of an invoice I had received The invoice in the amount of $is for services delivered on 3/4/ I told the customer service representative that I had an existing contract with Western Pest (#***) with a renewal date of 3/15/ Since that contract was still in effect on the service date, it should cover the services on the invoice I also told the customer service representative that I wanted my Orkin account (#***) closed as I found their service unsatisfactory I was told I would receive a follcall
When a follcall did not materialize, I wrote a letter to the branch manager on April 9th outlining my concerns I received a follcall on April 18th from a customer service representative She stated that, since I paid for my annual contract in January, it had expired in January I pointed out that I paid the invoice wh
Mis-advertised and misleading inspection, time change, poor practices
Called to schedule an inspection for fleas and spiders, instead, customer service scheduled for only bed bugs, not a problem we haveTime scheduled was between 1pm to 5pm, however, technician showed up without notice and or call at 9am on 9/16/Inspection was quick and he states that no findings, however, he was checking fod only bed bugs, which he did not find, however, only checked one mattress and outside the houseHow is this a proper inspection? the other bedroom was not checked, or couches
I am a customer who receives monthly treatment by an Orkin technician for pest controlToday I made several attempts to contract the Orkin office that service Columbus, Ohio regarding problems with ants, and spidersThe two ladies that answered the telephone were rude and offensiveThey refuse to hear my concerns nor pass a message to the area managerI was basically told to live with the ants until my next treatment
My agreement offers a come back visit should I have problems before my next scheduled service
I am writing because that offer was denied to meI was told they would not honor the agreement as in the past
When I asked to be in contact with the area manager, they said that that was not possible
I was duped into a contract with more services than I needed (I feel I was taken advantage of because I was a woman living alone at the time) I was told I had squirrels living in my attic (upon a second opinion I found I certainly did NOT.) I requested services for only carpenter ants, and was given a contact and financing (this was in October 2016) On May 31, I called to cancel all future services and spoke to *** and she informed me that I would no longer need to make any payments to Orkin or to the finance company (Rollins) It is now August and I have been fighting with Orkin nearly every week and NEVER getting a call back They also said they did not have any information as to how much was financed I explained to them that if I cancelled my services THEY owed me a credit for the services I did not receive and then it would be my responsibility to pay Rollins the remaining balance I have been calling every week or so and have been asking for a supervisor and when
The company invoiced me for services performed in August I paid this bill online which the bank shows as having gone out 11/9/ I have received notices from the company with increasing accrued interest despite this I have made calls to the company on this score as well My bank shows the funds as having been drawn The company says they have no record of same I have told them the bill has been paid and asked them to cease and desist with contacting me In the last days I've received more notices by mail.Please help me terminate these harassing contacts for payment of services which has already been tendered
Product_Or_Service: Pest control
Account_Number: XXXXXX
I paid $for a treatment to eliminate bed bugs from my home but they were not eliminated and I had to hire someone else
I hired Orkin to treat for bedbugsThey turned up mattresses and located bed bugs then left them there until they came back a couple days later for treatment, allowing them to potentially move from being disruptedI was assured after treatment they would be gone and I also paid them to inspect and make sure the bugs were gone as part of the serviceThey did not do proper inspections, and some time later I saw a full grown bed bug crawling on a comforter from the walk in closetThey did another treatment, the technician even took $cash from me which I gave to try to get her to come to the house more quicklyThe second treatment did not work either and with weeks I saw two more bed bugsBecause Orkin's treatments were doing nothing, I was forced to hire another company who upon inspecting found a full infestation in the box springs including mature bed
Orkin took funds from my account($99.00), from my checking account without provocationI'm charged that fee for my monthly service, which was set for 9/22/I requested via email an in-between service which is no charge
I noticed the charge 9/5/and contacted Orkin at***(Branch ***)The repthat answered the phone rightly refused to give her name at first(Kenya)I spoke to the New Branch Manager, *** *** (he identified himself to be, the website still shows *** ***) he agreed that the funds have been taken in error and that a refund would be processed (3-business days)That any fees occurred by my bank would also be refunded (per my request)Funds have not been returned as of yetBut this is a huge inconvenience to meI request effective immediately that our business relationship is cancelledThat I no longer want to do business with them
Account_Number:***
I have received a bill for $that was sent to collectionsI was also charged on a monthly basis for $I was told that I signed a contactI personally did not sign a contactMy father whom was here to speak with the orkin employee signed the contractHowever, he did not know it was a contactHe thought he was signing receiptsHe is older and I asked him to be at home to let the employee inI explained to him that I already paid for the service just someone had to be homeThere was no mention when I paid the initial $for services that I would be billed on a monthly basis I have disputed the charges with my credit card company but most recently have been sent a bill of $and it states I'm in collectionsI spoke to an employee named *** at the *** locationShe is completely unprofessional and kept talking over me when I spokeShe was very rude and condisendingI asked her several times that I would like to speak to someone elseShe said ther
Bear with me here as this may be long but I don't want to miss any detailsI was unknowingly traveling to a home in late July, early August that had bed bugs and this person was coming to my home as wellAugust 12th, I noticed a small, almost translucent, bug on my cellular shades in my roomI immediately thought "bed bugs!" Upon my Googling, I thought this could quite possibly be a bed bug nymphI contacted someone (August 13th) who has a husband working for Orkin and sent him the picture and he said "I'll have my inspector come out for a free inspectionFrom the picture it looks like bed bug activityBut I'll have them give you a call to set up a time." I couldn't wait so I called the general Orkin number and set up a time for Tuesday, August 14thOn Tuesday, *** *** came out and did the inspection with my father present since I was at workShe confirmed I had bed bugs in my room and there were eggs in my sons room and sent me all paperwork for treatment of $1100-
Orkin pest control guaranteed to get rid of the pest in yearAfter over a year their chemicals didn't work and pest are still thereUnsatisfied
I just cancelled my service with Orkin , October 7, I am the owner of a triplex in San BernardinoI called Orkin because of their good reputationon August I was sold on Orkin guarantee that within one year ( they come out every month ) we'd be free of roaches, and it is now October 2016, and we still have roachesOn August 18th and 19th 21016, I called to speak to a manager to make a complaint finally a Orkin supervisor Mr*** *** called me backI met with supervisor *** at the property in September and he saw the sticky pads with roaches, some were full, I asked Mr*** why is there so many roaches, if the tenants are clean or not, the chemicals should kill the roachesHe didn't answer me, he told the technician present Mr*** *** ( by the way I've had five different technicians ) to do
I wish there was a "select all" button in the complaint type-drop down menu, because dealing with Orkin has been a disaster on all levelsI initially contacted Orkin for service at my homeThe contractor came out and we mapped out my custom plan which did not involve continuous sprayings of my homeHowever, this company took it upon themselves to come out and sprayed my house not once, but twice without scheduling with me, nor following within my contracted spray schedule that was in my contract and then proceeded to charge me for both sprayingsI believe I was finally able to have the charges dropped, however not without further complicationsGetting in touch with someone was next to impossible as whomever called me was never in office when I called backWhen I finally did talk to someone, I was transferred around several times before speaking with someone only briefly before being cut off and basically hung up onI was in the midst of canceling my contract and account and aski
I have been a loyal customer with Orkin over twenty yearsThe last four years has been the worst experience with the companyNumerous occasions the company have not service my home in the time frame setup with the company that have forced me to be late for work or cancel personal appointmentsThey will email or call to verify my service and never show up the time givenThis has not happen once or twice but more times than I can countI have had numerous technician in and out of my home because of turn over or illness of technicians which shouldn't be my problem since I'm a paying custometPlus, I have a new technician each month makes me uncomfortable never knowing who you will invite into your homeThe company lacks organization and very disrespectful to their clients timeThis particular organization needs to be closed or the entire staff needs to be retrained in customer serviceI use to respect this company but no more and would never ever recommend this pest service to a
request to cancel made but still billed and now in collections after requests to resolve this
Due to being unhappy with this company's service, I had requested a cancellation for a technician to come by last quarter The week before I received a text message from the technician reminding me of the appointment I texted him twice Called and left a voicemail message to cancel and that I would not be home that dayI come home from work to a handwritten invoice on my door for his service I contacted the company the next day about him never responding but still coming by Not sure what he did because there was no access to my back yard They have ignored my request to void this invoice and I am now in collections After calling to day, they only indicate that I contacted the office the day after the scheduled visitI also responded to an emailed invoice, no one has ever contacted me abut my issue Only billed me over and over
I have used Orkin Pest Control for over years Of late, I have had recurrent visits to treat silverfish in my home without satisfaction Upon cancelling future services I requested reimbursement of the last payment of $ I was told I would receive a check as the charges were from June It is now September and I have not received this check despite calls to Orkin I was told this would be looked into and I would receive a call back which never came
This company sent there workers out to our home first off he was unprofessional asking questions about our familyAnd they put mouse glue all over the bedroom funiture my mother called in a complaint which was ignored now they are harassing us for the billSending their employee to ring the door bell and put late notices on our front door after they have already sent the bill to collectionsWe made another call telling them to stay away from our home the lady was very rude and said she will continue to send her employee thereThis is the worse business practice I have ever seen
I have a contract for inspections by Orkin (***) every monthsA few days ago, I received a bill in my mail boxI have called and left messages twice since I have received the billOrkin did not call me to schedule an appointmentOrkin is aware that my contract with them stipulates that the inside, as well as the outside, must be servicedT, my former serviceman, is reportedly no longer with the companyThe new serviceman has not called me once since adding me as a clientHe has not called me nor has anyone at Orkin called me after I have left messages requesting that they do soI have about dead German roaches that I have swept into my basementI have even had a grasshopper in my kitchen, something I haven't had in the pastA friend has commented they cannot believe I pay and still use Orkin for this type of serviceOrkin is overdue for an inspectionThey are no longer returning my callsI need assistance with contacting them regarding this matterI woul
Service manager agreed to pay my damages but never fulfilled agreementGiven the run around after many emails and phone calls
On Friday, October 13th, I had ***, my pest service guy working in our house to do his spraying and service at our houseI was concerned about some pest problems that still had not gone away so he wanted to check our atticI left him upstairs so I could check on my kids downstairsWe do not have a pull down ladder to enter the attic so he brought his own hook on style oneI was downstairs and I heard a slight bang but didn't think much of it since I was with all of my kids downstairs and I figured *** might be moving some stuff around to spray in or behind
The next day I went up to do some laundry to notice that very long gashes were running down the wallI texted a picture and asked him if the noise I heard up stairs was his ladder hitting the wallI got no response for days until I text him "?"He text me back, "what's ?"I sai
Orkin sales representative misrepresented the several contracts I signed I did not know that "pest" does not cover all that I consider "pests." I initially contacted Orkin due to a bed bug problem and during this exceedingly stressful time ended up signing a contract for this service and also one for monthly "pest" control services I did not realize what I had done until I realized that I was paying for the bed bug (pest!)service via coupons but also for monthly "pest" control via my VISA cardAnd then termite control I have paid off the termite (pest!)service and am paying for the monthly "pest" control service via the VISA card I refuse to pay any more to a company that takes advantage of an and 91-year old couple The sales approach was confusing and unfair A pest is a pest is a pest...per Webster: a plant or animal detrimental to humans They don't divide "pest" between bed bugs, termites, cockroaches, ants, etc
In February of I had called Orkin to take care of a case of bed bugsThe inspector came out and handled everything including getting us set up for financingWe paid a bank that worked with OrkinI believe it was the second week of August of this year that my mother-in-law had gotten the bed bugs and we adviced her to call Orkin because we had used them and their service was fantasticThey told her that they didnt do financing anymoreThey also charged her more than what we had paid only a year agoNow I understand that rates go upThey didnt even give her any mattress covers which we had gotten the day they strayed my houseThey told her that she only gets one mattress cover but he had seen the bugs in every roomHe told her that she would have to pay $for any extra covers but they would give her oneNot understanding why this would happen, I just let it goWell we started seeing them at our house the next week which I called August 17, They charged me the
At least techs have treated ants but they keep returning since Aug Techs never fulfill my request to treat entire lawn & all entry pointsThe techs simply put bait wherever I find antsThen the ants just show up somewhere new the next timeMy last request was to speak with a manager and I never received the call back promised
On Tuesday, April 5th, I called the Maryland (Halethorpe/Hanover) office of Orkin Pest Control to question the appropriateness of an invoice I had received The invoice in the amount of $is for services delivered on 3/4/ I told the customer service representative that I had an existing contract with Western Pest (#***) with a renewal date of 3/15/ Since that contract was still in effect on the service date, it should cover the services on the invoice I also told the customer service representative that I wanted my Orkin account (#***) closed as I found their service unsatisfactory I was told I would receive a follcall
When a follcall did not materialize, I wrote a letter to the branch manager on April 9th outlining my concerns I received a follcall on April 18th from a customer service representative She stated that, since I paid for my annual contract in January, it had expired in January I pointed out that I paid the invoice wh
Mis-advertised and misleading inspection, time change, poor practices
Called to schedule an inspection for fleas and spiders, instead, customer service scheduled for only bed bugs, not a problem we haveTime scheduled was between 1pm to 5pm, however, technician showed up without notice and or call at 9am on 9/16/Inspection was quick and he states that no findings, however, he was checking fod only bed bugs, which he did not find, however, only checked one mattress and outside the houseHow is this a proper inspection? the other bedroom was not checked, or couches
I am a customer who receives monthly treatment by an Orkin technician for pest controlToday I made several attempts to contract the Orkin office that service Columbus, Ohio regarding problems with ants, and spidersThe two ladies that answered the telephone were rude and offensiveThey refuse to hear my concerns nor pass a message to the area managerI was basically told to live with the ants until my next treatment
My agreement offers a come back visit should I have problems before my next scheduled service
I am writing because that offer was denied to meI was told they would not honor the agreement as in the past
When I asked to be in contact with the area manager, they said that that was not possible
I was duped into a contract with more services than I needed (I feel I was taken advantage of because I was a woman living alone at the time) I was told I had squirrels living in my attic (upon a second opinion I found I certainly did NOT.) I requested services for only carpenter ants, and was given a contact and financing (this was in October 2016) On May 31, I called to cancel all future services and spoke to *** and she informed me that I would no longer need to make any payments to Orkin or to the finance company (Rollins) It is now August and I have been fighting with Orkin nearly every week and NEVER getting a call back They also said they did not have any information as to how much was financed I explained to them that if I cancelled my services THEY owed me a credit for the services I did not receive and then it would be my responsibility to pay Rollins the remaining balance I have been calling every week or so and have been asking for a supervisor and when
The company invoiced me for services performed in August I paid this bill online which the bank shows as having gone out 11/9/ I have received notices from the company with increasing accrued interest despite this I have made calls to the company on this score as well My bank shows the funds as having been drawn The company says they have no record of same I have told them the bill has been paid and asked them to cease and desist with contacting me In the last days I've received more notices by mail.Please help me terminate these harassing contacts for payment of services which has already been tendered
Product_Or_Service: Pest control
Account_Number: XXXXXX
I paid $for a treatment to eliminate bed bugs from my home but they were not eliminated and I had to hire someone else
I hired Orkin to treat for bedbugsThey turned up mattresses and located bed bugs then left them there until they came back a couple days later for treatment, allowing them to potentially move from being disruptedI was assured after treatment they would be gone and I also paid them to inspect and make sure the bugs were gone as part of the serviceThey did not do proper inspections, and some time later I saw a full grown bed bug crawling on a comforter from the walk in closetThey did another treatment, the technician even took $cash from me which I gave to try to get her to come to the house more quicklyThe second treatment did not work either and with weeks I saw two more bed bugsBecause Orkin's treatments were doing nothing, I was forced to hire another company who upon inspecting found a full infestation in the box springs including mature bed
Orkin took funds from my account($99.00), from my checking account without provocationI'm charged that fee for my monthly service, which was set for 9/22/I requested via email an in-between service which is no charge
I noticed the charge 9/5/and contacted Orkin at***(Branch ***)The repthat answered the phone rightly refused to give her name at first(Kenya)I spoke to the New Branch Manager, *** *** (he identified himself to be, the website still shows *** ***) he agreed that the funds have been taken in error and that a refund would be processed (3-business days)That any fees occurred by my bank would also be refunded (per my request)Funds have not been returned as of yetBut this is a huge inconvenience to meI request effective immediately that our business relationship is cancelledThat I no longer want to do business with them
Account_Number:***
I have received a bill for $that was sent to collectionsI was also charged on a monthly basis for $I was told that I signed a contactI personally did not sign a contactMy father whom was here to speak with the orkin employee signed the contractHowever, he did not know it was a contactHe thought he was signing receiptsHe is older and I asked him to be at home to let the employee inI explained to him that I already paid for the service just someone had to be homeThere was no mention when I paid the initial $for services that I would be billed on a monthly basis I have disputed the charges with my credit card company but most recently have been sent a bill of $and it states I'm in collectionsI spoke to an employee named *** at the *** locationShe is completely unprofessional and kept talking over me when I spokeShe was very rude and condisendingI asked her several times that I would like to speak to someone elseShe said ther
Bear with me here as this may be long but I don't want to miss any detailsI was unknowingly traveling to a home in late July, early August that had bed bugs and this person was coming to my home as wellAugust 12th, I noticed a small, almost translucent, bug on my cellular shades in my roomI immediately thought "bed bugs!" Upon my Googling, I thought this could quite possibly be a bed bug nymphI contacted someone (August 13th) who has a husband working for Orkin and sent him the picture and he said "I'll have my inspector come out for a free inspectionFrom the picture it looks like bed bug activityBut I'll have them give you a call to set up a time." I couldn't wait so I called the general Orkin number and set up a time for Tuesday, August 14thOn Tuesday, *** *** came out and did the inspection with my father present since I was at workShe confirmed I had bed bugs in my room and there were eggs in my sons room and sent me all paperwork for treatment of $1100-
Orkin pest control guaranteed to get rid of the pest in yearAfter over a year their chemicals didn't work and pest are still thereUnsatisfied
I just cancelled my service with Orkin , October 7, I am the owner of a triplex in San BernardinoI called Orkin because of their good reputationon August I was sold on Orkin guarantee that within one year ( they come out every month ) we'd be free of roaches, and it is now October 2016, and we still have roachesOn August 18th and 19th 21016, I called to speak to a manager to make a complaint finally a Orkin supervisor Mr*** *** called me backI met with supervisor *** at the property in September and he saw the sticky pads with roaches, some were full, I asked Mr*** why is there so many roaches, if the tenants are clean or not, the chemicals should kill the roachesHe didn't answer me, he told the technician present Mr*** *** ( by the way I've had five different technicians ) to do
I wish there was a "select all" button in the complaint type-drop down menu, because dealing with Orkin has been a disaster on all levelsI initially contacted Orkin for service at my homeThe contractor came out and we mapped out my custom plan which did not involve continuous sprayings of my homeHowever, this company took it upon themselves to come out and sprayed my house not once, but twice without scheduling with me, nor following within my contracted spray schedule that was in my contract and then proceeded to charge me for both sprayingsI believe I was finally able to have the charges dropped, however not without further complicationsGetting in touch with someone was next to impossible as whomever called me was never in office when I called backWhen I finally did talk to someone, I was transferred around several times before speaking with someone only briefly before being cut off and basically hung up onI was in the midst of canceling my contract and account and aski