Unprofessional service tech, unwilling to arrange service times until the resident terminated service Tech then harassed resident demanding payment
The service tech was only willing to come on Friday mornings, but the resident had re-occurring doctor appointments for a small child and needed alternative times The resident offered several times to meet up with the tech, who refused alternative times, but wanted resident to leave the tech a key to her house The resident did not feel safe doing this and she was unwilling to do so, so the tech only treated the exterior on the last two outings Resident had paid for service a year in advance Resident terminated her service after a second missed interior appointment due to tech's unwillingness to re-scheduleTech also shared private and unprofessional information about his personal problems at home, that made the resident feel uneasy having the tech around The tech then only offered to come back to service the interior of the r
Technician does not show up on the day Orkin schedules the appointment and refusal of sending a cancelled account per customer request
It started in Novwhen I asked the Branch Manager, *** *** ***, to charged my credit card for the payment of $ I gave him the last four digits of my credit card because I have two cards on my account I received a collection notice, days later, stating that my account was in collections for non-payment I contacted *** *** and he told me that he charged the wrong card and ask me if I could remove one of the cards from my account I told him no, that I will not remove of the cards from my account and I gave him the information he needed
Second incident - I received an email from Orkin with my appointment reminder for service on 11/16/ I did not received a call prior to my service or after 11/16/ I called Orkin on 11/18/and spoke with *** *** ***, the Branch Manager in the *** location, askin
Service performed under contract for one year did not even touch my problem
I had an infestation with carpenter ants, Orkin provided some possible nest locations with a minimum inspection and begun work right awayThey sprayed around my home and inside every months until the contract was complete
There were many carpenter ants still around my home and the treatments, while they helped to reduce the amount, never solved it completelyThe day after the contract ended the infestation was back full forceI cancelled any further treatment and decided to have Terminix treat my homeThe first day, they did a detailed inspection and found the main nest plus other satellite nestsone week after they treated I didn't see a single ant in my home
I tried to contact Orkin, even talked to one of their employees who stopped by to treat the home after my contract ended, to ask for a refund or even a partial refund for the service since they offer a money back guaranteeI never once
This company is very unreliable and lacks appropriate communication skills While it is my apartment complex who has a contract with this branch for pest control at Avalon on the Alameda, it is myself who has to deal with poor service My issues started early January when I began getting bit by some bugs in my apartment I informed the complex and they scheduled Orkin to come out for an inspection No bugs seen I continued to get bit so another inspection was done, no bugs seen Still getting bit, another inspection and I requested some form of treatment Treated for fleas, but still getting bit I then did my own thorough inspection and found bed bugs I informed the apartment complex and a treatment date was set We prepped the apartment and our technician came, thankfully on time for this visit He was quite unprofessional in his demeanor and bedside manner and spent some time complaining about how this visit was being charged less than usual Awkward Treatment was pe
I hired Orkin in October and paid them over $They sent an "inspector" out to my house because we were being bitten by something and they would determine what it was and then come up with a treatment planThe "inspector" determined it was fleas and carpet beetlesThey came out to treat sending 3-workers for at least hours and said I'd have a repeat treatment in about a weekThe next week, one guy came for maybe an hourThe treatment did not workI called and they came out again several times but again only for 30-minutes by one technicianI called again and texted the technician and Orkin essentially bailed on me for not paying for the bi-monthly outside treatment I also purchasedI stated to them repeatedly that I was not going to pay another dime until I was satisfied with their workI've called the manager and left a message with the person who answered the phone at least times with no call backI called the technician at least twice and sent him a text m
Company claims to not receive our checks Also, service person does not show up for our regular appointment, and never returns our phone call
Product_Or_Service: pest control
Account_Number: XXXXXX
Theft of Sentricon termite bait system
When I purchased my new home in June 2016, the builder had arranged for HomeTeam Pest Control to install a Sentricon termite bait station system, and paid for a one year termite warranty"I received an email from HomeTeam on which read:
Hello***,
This is a second reminder that your termite coverage will expire on4/20/During the construction of your home, HomeTeam Pest Defense installed the Sentricon termite elimination system around the perimeter of your new homeYour home builder LENNAR provided you with a year of complimentary termite warranty coverage, but this will end soonWith termite damage now costing homeowners more than $Billion in property damage per year, continuing your subterranean termite warranty is one of the best things you can do to protect your home
Our technician will come to your home and preform a final monitoring service which was prepaid by your home builderHowever, after
Orkin was fast to get contract payment plan for my mother inlaw! Nothing changed on there job to get rid of bedbugs!
My mother in-law which is years of age and we found bedbug problems! Orkin came out and treated the house and left more of a mess than anything! they did not treat the house top to bottom like they should so the bugs mainly moved up away from the chemicals they used! On there day guarantee they only came back once and said the bugs are dieing of but never came back to check up on the cituation! It cost my elderly mother in-law $and nothing was really fixed even before there day guarantee! Mother does not know how to resolve this issue because the bugs are still there very bad and now we have to get terminex out here to make it right! we feel that we was cheated and used of our good nature! we would like a refund with orkin and contract terminated,because the job was not done right
The customer service is TERRIBLE! I signed up for service about a year ago and have only been able to have someone come into my house times to get the house sprayedEvery other time no one called to set an appointment they just came while I wasn't there and sprayed outside and sent me an invoice through email! In March I called to cancel my serviceThe lady I talked to was super understanding and was like well you have to do this last service and then it will be canceledWell then in June I didn't get a phone call or anything letting me know anyone was coming out and I had called and canceled in March so I figured it was doneWell I got an email with an invoice for service because someone just came and sprayed the outside, again not even calling to make an appointmentWell I called to complain and get the charges taken off and they tell me I have to talk to a manager and he will call meA week goes by and I don't receive a callWell I call again and am told oh they are busy so
Just an awful businessThis location never picks up the phone, never respond to voicemails or emailsThe company continues to disburse servicemen to my address for a service that's no-longer required; thereby billing for unnecessary services
Their intentions appear to never actually solve your pest problem but rather to lock you into a perpetual maintenance arrangement
My next efforts will maybe an attorney
August 31, call at 12:02PM to Ms*** in which she confirmed that Account #*** was cancelled as I had requested on August and that she had sent an email on August 16, cancelling this accountI called Ms.*** on August at 12:02PM to inform her that as I was returning home at 11:45AM a TruTech associate, MrValentine, was leaving an invoice stuck in my front doorWhen asked why he was at my home, he stated that my name was on his monthly service list and no one had informed him that the account was closedWithin minutes of his departure I called Ms.*** who repeated that the account was closed and she could not explain why MrValentine showed up at my homeOn September I received an email invoice for a monthly service fee of $I called and left a voice message for Ms.*** to explain this invoiceShe did not return my callOn October I received another email invoice for $plus interest/penalty chargesAgain, I called
We had a service contract for pest control at our home with *** pest control for multiple yearsDuring the contract times, prior to each visit they would call and schedule the time to ensure they could get access to the houseThe service contract expired in this past JulyThere was no notification or contact of thisIn the following month, August, (without any notification or permission) they showed up and claimed to have treated the outside of our home for pests (they did not treat the inside of the house)They left a bill for $or so dollars and are now insisting to be paidWe had no intention of continuing the service contract and did not authorize, nor did we (the home owners) observe any service being providedWe have explained this to *** and they claim that our contract automatically renewed and we needed to provide day noticeThat was not made clear to us when the service was started years and those terms we not made to us
Product_Or_Service:
I requested Orkin services due to the fact that I had bugs in my home In March 2016, I contacted the Orkin rep and asked that he contact me prior to performing the services so that I could be present to let him in my house That has not happened A representative has been coming spraying around my home That is not why I requested services I have contacted Orkin in Huntsville at least times in the last months since I kept getting bills and services were not being performed I talked to a representative back in September and she stated that she would have the manager contact me back That has not happened Since then, I have called at more times and I can only leave a message Yet, I get threatening letters from Orkin Yesterday, I received another bill for services in Nov And, mind you today is only November I told the representative back in September that I wanted to cancel the services but have not even heard back from the manager I am not going to pay for
I had Orkin to come out to treat a mouse problemI was unsatisfied with their services so the following day I cancelledI called to get my money back because I was disappointed and they stated that they would not give me my money backThey stated that I didn't give them a chance but why would I continue with services if I'm unsatisfied? I would just like my money backTheir guarantee states that if I'm not satisfied in days that I get my money backWell it was only one day, so I feel I am entitled to my money backThank you
Account_Number: ***
Paid Orkin bill in the amount of $on Aug 10, 2016, on my Citibank card Orkin claims to have not received payment I sent proof of payment (Citibank statement) to Orkin, they still claim bill wasn't paid Now they have turned me over to collection, so we get hounded with phone calls insisting on paying a bill we have already proven payment for
Product_Or_Service: Pest Control
This was our 4th payment to get rid of bed bugsWe still have themTwo weeks after treatment we had bugsThey did not honor their warranty
Four treatments and over $spentStill got the bed bugsTwo weeks after the last treatment we had bugs Three weeks after they came and inspected, they announced they were washing their hands of us and would not be backWonder how many other senior citizens are being ripped off? The representative is ***
I am writing this compliant against Hometeam Pest Defense, one of your employees and the manager in your Lake Worth, FL officeThis company is suppose prides on it's reputation for being known as a company who is committed to providing consumer satisfaction and ensuring consumer needs are met at all timeThus, I am very disappointed that the individual who wear their uniform and drive their company's car lacks respect and integrityI contacted the Lake Worth office today to complain about one of your employees who is currently parking their car on my property therefore he is trespassing after being evictedThis employee has been very hostile towards me and has refused to leave my property after he has been evicted and continues to park your company car on my propertyWhen I called the Lake Worth office the manager would not speak to me and had the administrative assistant brush me off while this employee continues to park on my propertyMy concerns were not addressed nor was the
I scheduled service with Orkin for pest control service between 9-11am on 7/19/Tech was to call prior to arriving at my home to allow time to get my work at home materials and my cat out of the residence prior to the start of serviceI never received the callI was told I needed to be out of the home for 2-hrsdue to the application of pesticideTech *** * arrived at am with materials(aerosol cans of pesticide)I asked tech to pull the storm door shut behind him to avoid my cat getting outTech appeared to be in a hurry and states the service will include application of spray and will take less than minutesI questioned the effectiveness of this treatment and tech states he will come back for up to 60days if pests persistThe tech went to the lower level of the home to start the pesticide applicationOn the main level I attempted to get my work at home materials and my cat out of the home prior to the pesticide application on the main levelIn less than minu
On or about August 1st I contacted Home Team Pest Defense that I wanted to cancel service because I was selling my houseThe balance due at that time was $I paid that amount and zeroed out my balance due
A week after that I received another bill for $I called the contact number to enquire about the date of the service because the final bill of $was already paidNo responseI called & left messages on 9/12, 9/16, 9/& 9/I called once again on 9/30, no response
On 10/I received correspondance that the $bill was being sent to collections if I didn't pay up immediately despite never having received an itemized bill for it (date, services rendered, etc)
On 10/11, someone finally answered the phone & refused to provide me with any formation regarding this chargeShe kept claiming my wife said it was okI asked for a copy of the services provided & she refused to honor my requestI lost my patience with this lady & she hung up on me
I paid the
Shreveport Louisiana Office Inspector Damien M*** came out at my request to perform a Termite Inspection MrM*** was very professional He completed a thorough inspection of my home After the inspection, Damien presented me with a diagram of my home and termite prevention optionsI elected to go with the baiting system On the day of installation I met with Damien and Josh Josh performed the baiting system and was very knowledgeable and did an excellent job Kudo's to the Orkin Shreveport office!! The Termite Team is Jam up and Jelly Tight!!!
Unprofessional service tech, unwilling to arrange service times until the resident terminated service Tech then harassed resident demanding payment
The service tech was only willing to come on Friday mornings, but the resident had re-occurring doctor appointments for a small child and needed alternative times The resident offered several times to meet up with the tech, who refused alternative times, but wanted resident to leave the tech a key to her house The resident did not feel safe doing this and she was unwilling to do so, so the tech only treated the exterior on the last two outings Resident had paid for service a year in advance Resident terminated her service after a second missed interior appointment due to tech's unwillingness to re-scheduleTech also shared private and unprofessional information about his personal problems at home, that made the resident feel uneasy having the tech around The tech then only offered to come back to service the interior of the r
Technician does not show up on the day Orkin schedules the appointment and refusal of sending a cancelled account per customer request
It started in Novwhen I asked the Branch Manager, *** *** ***, to charged my credit card for the payment of $ I gave him the last four digits of my credit card because I have two cards on my account I received a collection notice, days later, stating that my account was in collections for non-payment I contacted *** *** and he told me that he charged the wrong card and ask me if I could remove one of the cards from my account I told him no, that I will not remove of the cards from my account and I gave him the information he needed
Second incident - I received an email from Orkin with my appointment reminder for service on 11/16/ I did not received a call prior to my service or after 11/16/ I called Orkin on 11/18/and spoke with *** *** ***, the Branch Manager in the *** location, askin
Service performed under contract for one year did not even touch my problem
I had an infestation with carpenter ants, Orkin provided some possible nest locations with a minimum inspection and begun work right awayThey sprayed around my home and inside every months until the contract was complete
There were many carpenter ants still around my home and the treatments, while they helped to reduce the amount, never solved it completelyThe day after the contract ended the infestation was back full forceI cancelled any further treatment and decided to have Terminix treat my homeThe first day, they did a detailed inspection and found the main nest plus other satellite nestsone week after they treated I didn't see a single ant in my home
I tried to contact Orkin, even talked to one of their employees who stopped by to treat the home after my contract ended, to ask for a refund or even a partial refund for the service since they offer a money back guaranteeI never once
This company is very unreliable and lacks appropriate communication skills While it is my apartment complex who has a contract with this branch for pest control at Avalon on the Alameda, it is myself who has to deal with poor service My issues started early January when I began getting bit by some bugs in my apartment I informed the complex and they scheduled Orkin to come out for an inspection No bugs seen I continued to get bit so another inspection was done, no bugs seen Still getting bit, another inspection and I requested some form of treatment Treated for fleas, but still getting bit I then did my own thorough inspection and found bed bugs I informed the apartment complex and a treatment date was set We prepped the apartment and our technician came, thankfully on time for this visit He was quite unprofessional in his demeanor and bedside manner and spent some time complaining about how this visit was being charged less than usual Awkward Treatment was pe
I hired Orkin in October and paid them over $They sent an "inspector" out to my house because we were being bitten by something and they would determine what it was and then come up with a treatment planThe "inspector" determined it was fleas and carpet beetlesThey came out to treat sending 3-workers for at least hours and said I'd have a repeat treatment in about a weekThe next week, one guy came for maybe an hourThe treatment did not workI called and they came out again several times but again only for 30-minutes by one technicianI called again and texted the technician and Orkin essentially bailed on me for not paying for the bi-monthly outside treatment I also purchasedI stated to them repeatedly that I was not going to pay another dime until I was satisfied with their workI've called the manager and left a message with the person who answered the phone at least times with no call backI called the technician at least twice and sent him a text m
Company claims to not receive our checks Also, service person does not show up for our regular appointment, and never returns our phone call
Product_Or_Service: pest control
Account_Number: XXXXXX
Theft of Sentricon termite bait system
When I purchased my new home in June 2016, the builder had arranged for HomeTeam Pest Control to install a Sentricon termite bait station system, and paid for a one year termite warranty"I received an email from HomeTeam on which read:
Hello***,
This is a second reminder that your termite coverage will expire on4/20/During the construction of your home, HomeTeam Pest Defense installed the Sentricon termite elimination system around the perimeter of your new homeYour home builder LENNAR provided you with a year of complimentary termite warranty coverage, but this will end soonWith termite damage now costing homeowners more than $Billion in property damage per year, continuing your subterranean termite warranty is one of the best things you can do to protect your home
Our technician will come to your home and preform a final monitoring service which was prepaid by your home builderHowever, after
Orkin was fast to get contract payment plan for my mother inlaw! Nothing changed on there job to get rid of bedbugs!
My mother in-law which is years of age and we found bedbug problems! Orkin came out and treated the house and left more of a mess than anything! they did not treat the house top to bottom like they should so the bugs mainly moved up away from the chemicals they used! On there day guarantee they only came back once and said the bugs are dieing of but never came back to check up on the cituation! It cost my elderly mother in-law $and nothing was really fixed even before there day guarantee! Mother does not know how to resolve this issue because the bugs are still there very bad and now we have to get terminex out here to make it right! we feel that we was cheated and used of our good nature! we would like a refund with orkin and contract terminated,because the job was not done right
The customer service is TERRIBLE! I signed up for service about a year ago and have only been able to have someone come into my house times to get the house sprayedEvery other time no one called to set an appointment they just came while I wasn't there and sprayed outside and sent me an invoice through email! In March I called to cancel my serviceThe lady I talked to was super understanding and was like well you have to do this last service and then it will be canceledWell then in June I didn't get a phone call or anything letting me know anyone was coming out and I had called and canceled in March so I figured it was doneWell I got an email with an invoice for service because someone just came and sprayed the outside, again not even calling to make an appointmentWell I called to complain and get the charges taken off and they tell me I have to talk to a manager and he will call meA week goes by and I don't receive a callWell I call again and am told oh they are busy so
Just an awful businessThis location never picks up the phone, never respond to voicemails or emailsThe company continues to disburse servicemen to my address for a service that's no-longer required; thereby billing for unnecessary services
Their intentions appear to never actually solve your pest problem but rather to lock you into a perpetual maintenance arrangement
My next efforts will maybe an attorney
August 31, call at 12:02PM to Ms*** in which she confirmed that Account #*** was cancelled as I had requested on August and that she had sent an email on August 16, cancelling this accountI called Ms.*** on August at 12:02PM to inform her that as I was returning home at 11:45AM a TruTech associate, MrValentine, was leaving an invoice stuck in my front doorWhen asked why he was at my home, he stated that my name was on his monthly service list and no one had informed him that the account was closedWithin minutes of his departure I called Ms.*** who repeated that the account was closed and she could not explain why MrValentine showed up at my homeOn September I received an email invoice for a monthly service fee of $I called and left a voice message for Ms.*** to explain this invoiceShe did not return my callOn October I received another email invoice for $plus interest/penalty chargesAgain, I called
We had a service contract for pest control at our home with *** pest control for multiple yearsDuring the contract times, prior to each visit they would call and schedule the time to ensure they could get access to the houseThe service contract expired in this past JulyThere was no notification or contact of thisIn the following month, August, (without any notification or permission) they showed up and claimed to have treated the outside of our home for pests (they did not treat the inside of the house)They left a bill for $or so dollars and are now insisting to be paidWe had no intention of continuing the service contract and did not authorize, nor did we (the home owners) observe any service being providedWe have explained this to *** and they claim that our contract automatically renewed and we needed to provide day noticeThat was not made clear to us when the service was started years and those terms we not made to us
Product_Or_Service:
I requested Orkin services due to the fact that I had bugs in my home In March 2016, I contacted the Orkin rep and asked that he contact me prior to performing the services so that I could be present to let him in my house That has not happened A representative has been coming spraying around my home That is not why I requested services I have contacted Orkin in Huntsville at least times in the last months since I kept getting bills and services were not being performed I talked to a representative back in September and she stated that she would have the manager contact me back That has not happened Since then, I have called at more times and I can only leave a message Yet, I get threatening letters from Orkin Yesterday, I received another bill for services in Nov And, mind you today is only November I told the representative back in September that I wanted to cancel the services but have not even heard back from the manager I am not going to pay for
I had Orkin to come out to treat a mouse problemI was unsatisfied with their services so the following day I cancelledI called to get my money back because I was disappointed and they stated that they would not give me my money backThey stated that I didn't give them a chance but why would I continue with services if I'm unsatisfied? I would just like my money backTheir guarantee states that if I'm not satisfied in days that I get my money backWell it was only one day, so I feel I am entitled to my money backThank you
Account_Number: ***
Paid Orkin bill in the amount of $on Aug 10, 2016, on my Citibank card Orkin claims to have not received payment I sent proof of payment (Citibank statement) to Orkin, they still claim bill wasn't paid Now they have turned me over to collection, so we get hounded with phone calls insisting on paying a bill we have already proven payment for
Product_Or_Service: Pest Control
This was our 4th payment to get rid of bed bugsWe still have themTwo weeks after treatment we had bugsThey did not honor their warranty
Four treatments and over $spentStill got the bed bugsTwo weeks after the last treatment we had bugs Three weeks after they came and inspected, they announced they were washing their hands of us and would not be backWonder how many other senior citizens are being ripped off? The representative is ***
I am writing this compliant against Hometeam Pest Defense, one of your employees and the manager in your Lake Worth, FL officeThis company is suppose prides on it's reputation for being known as a company who is committed to providing consumer satisfaction and ensuring consumer needs are met at all timeThus, I am very disappointed that the individual who wear their uniform and drive their company's car lacks respect and integrityI contacted the Lake Worth office today to complain about one of your employees who is currently parking their car on my property therefore he is trespassing after being evictedThis employee has been very hostile towards me and has refused to leave my property after he has been evicted and continues to park your company car on my propertyWhen I called the Lake Worth office the manager would not speak to me and had the administrative assistant brush me off while this employee continues to park on my propertyMy concerns were not addressed nor was the
I scheduled service with Orkin for pest control service between 9-11am on 7/19/Tech was to call prior to arriving at my home to allow time to get my work at home materials and my cat out of the residence prior to the start of serviceI never received the callI was told I needed to be out of the home for 2-hrsdue to the application of pesticideTech *** * arrived at am with materials(aerosol cans of pesticide)I asked tech to pull the storm door shut behind him to avoid my cat getting outTech appeared to be in a hurry and states the service will include application of spray and will take less than minutesI questioned the effectiveness of this treatment and tech states he will come back for up to 60days if pests persistThe tech went to the lower level of the home to start the pesticide applicationOn the main level I attempted to get my work at home materials and my cat out of the home prior to the pesticide application on the main levelIn less than minu
On or about August 1st I contacted Home Team Pest Defense that I wanted to cancel service because I was selling my houseThe balance due at that time was $I paid that amount and zeroed out my balance due
A week after that I received another bill for $I called the contact number to enquire about the date of the service because the final bill of $was already paidNo responseI called & left messages on 9/12, 9/16, 9/& 9/I called once again on 9/30, no response
On 10/I received correspondance that the $bill was being sent to collections if I didn't pay up immediately despite never having received an itemized bill for it (date, services rendered, etc)
On 10/11, someone finally answered the phone & refused to provide me with any formation regarding this chargeShe kept claiming my wife said it was okI asked for a copy of the services provided & she refused to honor my requestI lost my patience with this lady & she hung up on me
I paid the
Shreveport Louisiana Office Inspector Damien M*** came out at my request to perform a Termite Inspection MrM*** was very professional He completed a thorough inspection of my home After the inspection, Damien presented me with a diagram of my home and termite prevention optionsI elected to go with the baiting system On the day of installation I met with Damien and Josh Josh performed the baiting system and was very knowledgeable and did an excellent job Kudo's to the Orkin Shreveport office!! The Termite Team is Jam up and Jelly Tight!!!