documentation by employee stating service was completed on different occasions, when in fact it never was
7-22- Work order given to Orkin rep of my complex to service my patioI received an email later that day stating the work was completed, when in fact it was notI stayed home the entire day waiting for the rep 7-25- I spoke to *** in the mgmt office of my apts and was told the Orkin employee filled out paperwork that the service to my apt was completedI was also informed that I wasn't the only resident with the same complaint on the same dayThis is the 2nd time the same employee did the same thing with my orderThe 1st time was in May
I am posting this complaint for my mother*** ***She does not have access to a computerHer address is***He phone is ***She had Orkin come to her house for routine spraying in her atticThe employee left the access panel open when finishedMy mom was not aware of this and a bat came down to her living areaShe reported to Health Deptand the bat was rabbitShe had to go through the series of rabies shotsMy mom is a widow yrs young and is on oxygen
Orkin was notified and came back to secure her attic from further batsJob was completed but left a crack in her ceilingOrkin did come and clean from the dust that had accumulatedBill informed my mom that they would return to fix her ceiling and a fan that was not working in her attic as wellMy mom has made repeated calls to Orkin to resolve this issueShe has spoken to *** at the company and she has told her that the contractor is very busyMy mom requested to tal
I just called and left a message for Branch Manager -*** @***This would be the second time that I have filed a complaint with this officeAfter a recent cleansing of the office staff, I thought that we will finally get some resultsI was wrongI called the office on 1/3/18, made a appointment for a service for 1/6/between 11-pmI started calling the office at 12:pm till 1:pm with no live party picking upI also tried on 1/7/
I called today and spoke to a young lady that did not identify herself, but said that *** is the Manager that she would escalate the issue to him to call back
INFO ON ORKIN WEBSITE - Atlanta Branch #***
***
***
Branch Manager
***
Phone:***
When *** *** the Account Manager for Orkin pest control, first came over to my home in order to give me a quote on the possible costs for the services I requested
He explained to me that he understood that sometimes thing happen with low income households were they could be unable to pay for a year long contract and assured me that he was here to helpsaying that he should be contacted in such an event and gave me his personal card
My home had a rat problem as well as cockroaches, as you could have guessed that was a real problem to live within that environmentI there for with his assurance of aid just encase the worst happened agreed, paid an opening $and sighed to pay $every other month until the year expired
A few months passed and our problems were fixed pest wiseHowever me and my roommate decided to adopt a kitten from our friend who happened to have some extra that he was having trouble giving away
Now Orkin uses products that are industrial streng
I had an agreement with TRUTECH,, started June 6, I paid the initial $349.00, and*** set out traps and deterrants for moles and armadillos She trapped one armadillo in two months and the mole problem is still hereIn the next two months she trapped one more armadillo I contacted the company and spoke with ***, the regional manager He stated to me he would send out another guy to help her out I have never seen anyone since then I called and asked for *** to call me back That was at the end of AugustI never heard from them so I called and told them to cancel my service.*** left the company at the end of July and no one ever came backI then sent an email from their website to consumer affairs and respectfully requested a refund sine I paid a total of $and only two armadillos were trapped and the moles continue to tear up my yard I feel as though I have been cheated out of my money I am a widow and I live off of limited income
Product_Or_Service:
On November 10th I was scheduled for my quarterly service I was home and waiting for Orkin to arrive They did not come There were thunderstorms this day so I assumed they don't spray during a storm for obvious reasons I was billed anyway I told them that I will not pay for services not performed They agreed and rescheduled This appointment was during a snow storm which I fully understand them not showing up again We rescheduled again for the following thursday and I got stood up yet again They are still saying that I owe them when no services were done It most certainly is not the money, but the principle They have not returned phone calls and have been very rude when I have spoken to them They sent me to collections How can they collect when they have not done service
Product_Or_Service: quarterly spraying and traps
Order_Number: ***
Account_Number: ***
I hired Orkin Pest Control to do a heat treatment at my home in PennsylvaniaThey were paid in full for the treatment however I had issues with the treatment which were eventually resolvedI also paid them from 5/to come monthly to spray for residual bed bugsThey continued to come however I stopped in December because I found out that the spray they promised was not a treatment for bed bugs but for small insects not including bed bugsI have contacted the company several times to see if they had a monthly service for bed bugs and was told noI have been paying them all this time for a service that was not for the issue
Product_Or_Service: Bed Bug Treatments
I paid my Termite Insurance to Orkin on July 3, for the amount of $that was due 08/10/Then I ended up selling my houseI phoned *** *** the end of August about a refund and he told me they do not give refundsSo I phoned *** *** (***) about a week or so laterHe told me they do and he will get it taken care ofI have made a number of calls regarding this to ***, *** and the main office for three months now and still have not received a refund
Product_Or_Service: Termite Insurance
Account_Number: ***
I have a contract for inspections by Orkin (***) every monthsA few days ago, I received a bill in my mail boxI have called and left messages twice since I have received the billOrkin did not call me to schedule an appointmentOrkin is aware that my contract with them stipulates that the inside, as well as the outside, must be servicedT, my former serviceman, is reportedly no longer with the companyThe new serviceman has not called me once since adding me as a clientHe has not called me nor has anyone at Orkin called me after I have left messages requesting that they do soI have about dead German roaches that I have swept into my basementI have even had a grasshopper in my kitchen, something I haven't had in the pastA friend has commented they cannot believe I pay and still use Orkin for this type of serviceOrkin is overdue for an inspectionThey are no longer returning my callsI need assistance with contacting them regarding this matterI woul
At least techs have treated ants but they keep returning since Aug Techs never fulfill my request to treat entire lawn & all entry pointsThe techs simply put bait wherever I find antsThen the ants just show up somewhere new the next timeMy last request was to speak with a manager and I never received the call back promised
Was supposed to only signed up for months but they kept spraying without my knowledg
e.I have tried to discontinue and I still have roaches They never let me speak to the manager They just keep billing.I am very frustrated Need some resolve
Product_Or_Service: Pest control
This company sent there workers out to our home first off he was unprofessional asking questions about our familyAnd they put mouse glue all over the bedroom funiture my mother called in a complaint which was ignored now they are harassing us for the billSending their employee to ring the door bell and put late notices on our front door after they have already sent the bill to collectionsWe made another call telling them to stay away from our home the lady was very rude and said she will continue to send her employee thereThis is the worse business practice I have ever seen
Under the contract orkin was to spray the inside of my home on a monthly basisThey did up until 10/The technician called in November I called him back never called back to schedule in December he came by after he was spraying someone else home four houses upStated he would have to come back or call to schedule, never called back I didn't hear anyhing from Chris or anyone else until 1/25/I received a call from the branch or route managerHe asked if he could come spray on 1/26/I stated as far as I'm concerned & the law you have violated the contract so the contract is vod & I want be there anywayHe also stated to me on the phone that he has receipts that I signed 11/& 12/so since he stated that I didn't sign anything fom November-JanuaryIf he has a receipts they are forged & that leads me to believe my signature is forged, also on the day of service the technician leaves my home with a check there are no checks from 11/16-1/so this bill that was sent to me for
Continually get called to set a quarterly inspection after moving over years agoRepeatedly asked to be removed from the list
I had Orkin for an annual pest and termite protection programMy home was inspected on a quarterly basesIn December 2014, I relocated out of state, and informed Orkin about thisWe transferred the warranty and termite bond to the new homeownerHowever, once a quarter I still get calls about setting up my quarterly inspectionI inform the technician about me moving and have been repeatedly told my name will be removed from the listI have called the main office as well to confirm removal of my phone number, however I am still getting callsThey are quite annoying, and I have been unable to get this situation resolved despite repeated efforts to get my information removed from their system The Service address is ***
This company has been charging my credit card for services they have not performedThey are forging documents that they have rendered services when they have not set foot in my propertyThey need to realize that now most homeowners have surveillance cameras in the propertyThe manager also stated that the completed work order had no customer signatures
Product_Or_Service: Pest control
Order_Number: XXXXXXXXXX
Account_Number: 3mo
Unprofessional service provider who has invoiced us for an unrequested serviceAll emails and phone calls to provider have gone unanswered
My house is set up for residential pest control service through OrkinThe company initially sent a representative named "***" out to our home who gave us a consultation and then set us up to receive quarterly serviceWe scheduled a follow up appointment for the next quarterThe rep missed that appointment, but contacted us a week later and stopped by the house to do another service callThis routine continued for over a year, with us scheduling appointments, the rep missing every one, and then arriving a week or two later, always notifying us of his arrival with a phone call 10-minutes in advanceWe were scheduled to have another appointment on April 30th that he missedHaving grown tired of the reps "drop-ins", I reached out to him the following week seeing if we could schedule a timeUnlike the previous times, we did not receive a r
Services Not Performed as Stated
Would like to report the unprofessional service I received I reached out to *** (XXX) XXX-XXXX to schedule an appointment for a mice issue at a property I own in Holly Springs, MS She scheduled the appointment sent a technician out, who would not perform any services until *** received the payment from me He then treated the home and said he would be back in days to follow up Nothing has been done since I have called several times and my tenant has called My tenant spoke with *** and she scheduled an appointment for 11/but no one showed up I am requesting a refund via my credit card company because at this point no one is getting back to me and the services were not completed as promised *** has ignored all phone calls from me and my tenant The initial service was done on 10/and this has not been resolved yet
Sales practices do not match the service being provided
From the very first call I made it seemed that the company was confusedI setup service to take care of a brown recluse problem and hours after setting up service, I got a call from a lady in Memphis, TN stating that she was with the regional office and that the package I signed up for doesn't take care of brown recluse spiders and that I needed to up my package, so she changed my rate - fine by me, I just wanted the problem resolved
When we finally got the tech out for the first time I asked him if he was going to be doing the "special" items that required me to have to go to the higher package which included spraying the attic, crawl space, power outlets, and various other in depth items that the lady from the Memphis office told me needed to be done and the gentlemen told me that he didn't have the equipment to do this and after telling him this same story, proceeded to work out yet another price and had me fill out a
Orkin sales representative misrepresented the several contracts I signed I did not know that "pest" does not cover all that I consider "pests." I initially contacted Orkin due to a bed bug problem and during this exceedingly stressful time ended up signing a contract for this service and also one for monthly "pest" control services I did not realize what I had done until I realized that I was paying for the bed bug (pest!)service via coupons but also for monthly "pest" control via my VISA cardAnd then termite control I have paid off the termite (pest!)service and am paying for the monthly "pest" control service via the VISA card I refuse to pay any more to a company that takes advantage of an and 91-year old couple The sales approach was confusing and unfair A pest is a pest is a pest...per Webster: a plant or animal detrimental to humans They don't divide "pest" between bed bugs, termites, cockroaches, ants, etc
Orkin was scheduled to come and treat my apartment on 3/10/and never showed upThe appointment ranged from times between 9am and 5pm which forced me to stay home and cancel all of my daily plansThey did not call to reschedule nor did they call to say that they couldn't make itThey also tried to charge me for the most expensive treatment without discussion treatment options until I complained about the price
documentation by employee stating service was completed on different occasions, when in fact it never was
7-22- Work order given to Orkin rep of my complex to service my patioI received an email later that day stating the work was completed, when in fact it was notI stayed home the entire day waiting for the rep 7-25- I spoke to *** in the mgmt office of my apts and was told the Orkin employee filled out paperwork that the service to my apt was completedI was also informed that I wasn't the only resident with the same complaint on the same dayThis is the 2nd time the same employee did the same thing with my orderThe 1st time was in May
I am posting this complaint for my mother*** ***She does not have access to a computerHer address is***He phone is ***She had Orkin come to her house for routine spraying in her atticThe employee left the access panel open when finishedMy mom was not aware of this and a bat came down to her living areaShe reported to Health Deptand the bat was rabbitShe had to go through the series of rabies shotsMy mom is a widow yrs young and is on oxygen
Orkin was notified and came back to secure her attic from further batsJob was completed but left a crack in her ceilingOrkin did come and clean from the dust that had accumulatedBill informed my mom that they would return to fix her ceiling and a fan that was not working in her attic as wellMy mom has made repeated calls to Orkin to resolve this issueShe has spoken to *** at the company and she has told her that the contractor is very busyMy mom requested to tal
I just called and left a message for Branch Manager -*** @***This would be the second time that I have filed a complaint with this officeAfter a recent cleansing of the office staff, I thought that we will finally get some resultsI was wrongI called the office on 1/3/18, made a appointment for a service for 1/6/between 11-pmI started calling the office at 12:pm till 1:pm with no live party picking upI also tried on 1/7/
I called today and spoke to a young lady that did not identify herself, but said that *** is the Manager that she would escalate the issue to him to call back
INFO ON ORKIN WEBSITE - Atlanta Branch #***
***
***
Branch Manager
***
Phone:***
When *** *** the Account Manager for Orkin pest control, first came over to my home in order to give me a quote on the possible costs for the services I requested
He explained to me that he understood that sometimes thing happen with low income households were they could be unable to pay for a year long contract and assured me that he was here to helpsaying that he should be contacted in such an event and gave me his personal card
My home had a rat problem as well as cockroaches, as you could have guessed that was a real problem to live within that environmentI there for with his assurance of aid just encase the worst happened agreed, paid an opening $and sighed to pay $every other month until the year expired
A few months passed and our problems were fixed pest wiseHowever me and my roommate decided to adopt a kitten from our friend who happened to have some extra that he was having trouble giving away
Now Orkin uses products that are industrial streng
I had an agreement with TRUTECH,, started June 6, I paid the initial $349.00, and*** set out traps and deterrants for moles and armadillos She trapped one armadillo in two months and the mole problem is still hereIn the next two months she trapped one more armadillo I contacted the company and spoke with ***, the regional manager He stated to me he would send out another guy to help her out I have never seen anyone since then I called and asked for *** to call me back That was at the end of AugustI never heard from them so I called and told them to cancel my service.*** left the company at the end of July and no one ever came backI then sent an email from their website to consumer affairs and respectfully requested a refund sine I paid a total of $and only two armadillos were trapped and the moles continue to tear up my yard I feel as though I have been cheated out of my money I am a widow and I live off of limited income
Product_Or_Service:
On November 10th I was scheduled for my quarterly service I was home and waiting for Orkin to arrive They did not come There were thunderstorms this day so I assumed they don't spray during a storm for obvious reasons I was billed anyway I told them that I will not pay for services not performed They agreed and rescheduled This appointment was during a snow storm which I fully understand them not showing up again We rescheduled again for the following thursday and I got stood up yet again They are still saying that I owe them when no services were done It most certainly is not the money, but the principle They have not returned phone calls and have been very rude when I have spoken to them They sent me to collections How can they collect when they have not done service
Product_Or_Service: quarterly spraying and traps
Order_Number: ***
Account_Number: ***
I hired Orkin Pest Control to do a heat treatment at my home in PennsylvaniaThey were paid in full for the treatment however I had issues with the treatment which were eventually resolvedI also paid them from 5/to come monthly to spray for residual bed bugsThey continued to come however I stopped in December because I found out that the spray they promised was not a treatment for bed bugs but for small insects not including bed bugsI have contacted the company several times to see if they had a monthly service for bed bugs and was told noI have been paying them all this time for a service that was not for the issue
Product_Or_Service: Bed Bug Treatments
I paid my Termite Insurance to Orkin on July 3, for the amount of $that was due 08/10/Then I ended up selling my houseI phoned *** *** the end of August about a refund and he told me they do not give refundsSo I phoned *** *** (***) about a week or so laterHe told me they do and he will get it taken care ofI have made a number of calls regarding this to ***, *** and the main office for three months now and still have not received a refund
Product_Or_Service: Termite Insurance
Account_Number: ***
I have a contract for inspections by Orkin (***) every monthsA few days ago, I received a bill in my mail boxI have called and left messages twice since I have received the billOrkin did not call me to schedule an appointmentOrkin is aware that my contract with them stipulates that the inside, as well as the outside, must be servicedT, my former serviceman, is reportedly no longer with the companyThe new serviceman has not called me once since adding me as a clientHe has not called me nor has anyone at Orkin called me after I have left messages requesting that they do soI have about dead German roaches that I have swept into my basementI have even had a grasshopper in my kitchen, something I haven't had in the pastA friend has commented they cannot believe I pay and still use Orkin for this type of serviceOrkin is overdue for an inspectionThey are no longer returning my callsI need assistance with contacting them regarding this matterI woul
At least techs have treated ants but they keep returning since Aug Techs never fulfill my request to treat entire lawn & all entry pointsThe techs simply put bait wherever I find antsThen the ants just show up somewhere new the next timeMy last request was to speak with a manager and I never received the call back promised
Was supposed to only signed up for months but they kept spraying without my knowledg
e.I have tried to discontinue and I still have roaches They never let me speak to the manager They just keep billing.I am very frustrated Need some resolve
Product_Or_Service: Pest control
This company sent there workers out to our home first off he was unprofessional asking questions about our familyAnd they put mouse glue all over the bedroom funiture my mother called in a complaint which was ignored now they are harassing us for the billSending their employee to ring the door bell and put late notices on our front door after they have already sent the bill to collectionsWe made another call telling them to stay away from our home the lady was very rude and said she will continue to send her employee thereThis is the worse business practice I have ever seen
Under the contract orkin was to spray the inside of my home on a monthly basisThey did up until 10/The technician called in November I called him back never called back to schedule in December he came by after he was spraying someone else home four houses upStated he would have to come back or call to schedule, never called back I didn't hear anyhing from Chris or anyone else until 1/25/I received a call from the branch or route managerHe asked if he could come spray on 1/26/I stated as far as I'm concerned & the law you have violated the contract so the contract is vod & I want be there anywayHe also stated to me on the phone that he has receipts that I signed 11/& 12/so since he stated that I didn't sign anything fom November-JanuaryIf he has a receipts they are forged & that leads me to believe my signature is forged, also on the day of service the technician leaves my home with a check there are no checks from 11/16-1/so this bill that was sent to me for
Continually get called to set a quarterly inspection after moving over years agoRepeatedly asked to be removed from the list
I had Orkin for an annual pest and termite protection programMy home was inspected on a quarterly basesIn December 2014, I relocated out of state, and informed Orkin about thisWe transferred the warranty and termite bond to the new homeownerHowever, once a quarter I still get calls about setting up my quarterly inspectionI inform the technician about me moving and have been repeatedly told my name will be removed from the listI have called the main office as well to confirm removal of my phone number, however I am still getting callsThey are quite annoying, and I have been unable to get this situation resolved despite repeated efforts to get my information removed from their system The Service address is ***
This company has been charging my credit card for services they have not performedThey are forging documents that they have rendered services when they have not set foot in my propertyThey need to realize that now most homeowners have surveillance cameras in the propertyThe manager also stated that the completed work order had no customer signatures
Product_Or_Service: Pest control
Order_Number: XXXXXXXXXX
Account_Number: 3mo
Unprofessional service provider who has invoiced us for an unrequested serviceAll emails and phone calls to provider have gone unanswered
My house is set up for residential pest control service through OrkinThe company initially sent a representative named "***" out to our home who gave us a consultation and then set us up to receive quarterly serviceWe scheduled a follow up appointment for the next quarterThe rep missed that appointment, but contacted us a week later and stopped by the house to do another service callThis routine continued for over a year, with us scheduling appointments, the rep missing every one, and then arriving a week or two later, always notifying us of his arrival with a phone call 10-minutes in advanceWe were scheduled to have another appointment on April 30th that he missedHaving grown tired of the reps "drop-ins", I reached out to him the following week seeing if we could schedule a timeUnlike the previous times, we did not receive a r
Services Not Performed as Stated
Would like to report the unprofessional service I received I reached out to *** (XXX) XXX-XXXX to schedule an appointment for a mice issue at a property I own in Holly Springs, MS She scheduled the appointment sent a technician out, who would not perform any services until *** received the payment from me He then treated the home and said he would be back in days to follow up Nothing has been done since I have called several times and my tenant has called My tenant spoke with *** and she scheduled an appointment for 11/but no one showed up I am requesting a refund via my credit card company because at this point no one is getting back to me and the services were not completed as promised *** has ignored all phone calls from me and my tenant The initial service was done on 10/and this has not been resolved yet
Sales practices do not match the service being provided
From the very first call I made it seemed that the company was confusedI setup service to take care of a brown recluse problem and hours after setting up service, I got a call from a lady in Memphis, TN stating that she was with the regional office and that the package I signed up for doesn't take care of brown recluse spiders and that I needed to up my package, so she changed my rate - fine by me, I just wanted the problem resolved
When we finally got the tech out for the first time I asked him if he was going to be doing the "special" items that required me to have to go to the higher package which included spraying the attic, crawl space, power outlets, and various other in depth items that the lady from the Memphis office told me needed to be done and the gentlemen told me that he didn't have the equipment to do this and after telling him this same story, proceeded to work out yet another price and had me fill out a
Orkin sales representative misrepresented the several contracts I signed I did not know that "pest" does not cover all that I consider "pests." I initially contacted Orkin due to a bed bug problem and during this exceedingly stressful time ended up signing a contract for this service and also one for monthly "pest" control services I did not realize what I had done until I realized that I was paying for the bed bug (pest!)service via coupons but also for monthly "pest" control via my VISA cardAnd then termite control I have paid off the termite (pest!)service and am paying for the monthly "pest" control service via the VISA card I refuse to pay any more to a company that takes advantage of an and 91-year old couple The sales approach was confusing and unfair A pest is a pest is a pest...per Webster: a plant or animal detrimental to humans They don't divide "pest" between bed bugs, termites, cockroaches, ants, etc
Orkin was scheduled to come and treat my apartment on 3/10/and never showed upThe appointment ranged from times between 9am and 5pm which forced me to stay home and cancel all of my daily plansThey did not call to reschedule nor did they call to say that they couldn't make itThey also tried to charge me for the most expensive treatment without discussion treatment options until I complained about the price