I cancelled my service and Orkin provided a service on 7/27/without my permission ans charged my credit card
I need a refundorkin charged my card after I cancelled my service
Due to having an an issue with ants I had orkin come out and spray they signed me up for a one-year contract but he said I could cancel itA few days later I noticed that we still had an ant problem so I called them because they said that if the ants did not go away they would come and spray againWell I called and was told somebody would call me back the next day but nobody didI called again and this time I called the guy that came out and did my service and he said he would come back and spray the next week but he never didTried calling again to no availNow I'm being charged for them supposedly coming out and spraying outside even though they did not leave a note and I told them that I wasn't satisfied with the first time around and that I don't want to keep paying for their service so cancel my contract and she says there's no way out of the contract period even though I was told by the guy who came out that I could cancel it anytimeSo they are charging me when their servi
On November 10th I was scheduled for my quarterly service I was home and waiting for Orkin to arrive They did not come There were thunderstorms this day so I assumed they don't spray during a storm for obvious reasons I was billed anyway I told them that I will not pay for services not performed They agreed and rescheduled This appointment was during a snow storm which I fully understand them not showing up again We rescheduled again for the following thursday and I got stood up yet again They are still saying that I owe them when no services were done It most certainly is not the money, but the principle They have not returned phone calls and have been very rude when I have spoken to them They sent me to collections How can they collect when they have not done service
Product_Or_Service: quarterly spraying and traps
Order_Number: ***
Account_Number: ***
Rodent infestation ( rat or mouse) in my home despite having Orkin for the past years
I have had orkin since Dec 2012, originally hired them when I purchased my homeThey would come and do pest services, including spraying for bugs every quarter About year ago, I would hear a scratching noise in a old floor furnace that was no longer utilized, I thought there may be a rodent living in it, called them out, they set trap, caught the mouse and suggested I have the floor furnace removed and that was it They never made any additional recommendationsI hired a handyman to replace some of the crawl space screens because I thought that was likely the location they had come in, there were also some cable wires extending from under the house through vents he sprayed a foam sealant and I thought all was well Towards the beginning of this year, I noticed some of the crawl space vents again had holes, I called Orkin back, had them put traps under the house and went with a different c
documentation by employee stating service was completed on different occasions, when in fact it never was
7-22- Work order given to Orkin rep of my complex to service my patioI received an email later that day stating the work was completed, when in fact it was notI stayed home the entire day waiting for the rep 7-25- I spoke to *** in the mgmt office of my apts and was told the Orkin employee filled out paperwork that the service to my apt was completedI was also informed that I wasn't the only resident with the same complaint on the same dayThis is the 2nd time the same employee did the same thing with my orderThe 1st time was in May
I just called and left a message for Branch Manager -*** @***This would be the second time that I have filed a complaint with this officeAfter a recent cleansing of the office staff, I thought that we will finally get some resultsI was wrongI called the office on 1/3/18, made a appointment for a service for 1/6/between 11-pmI started calling the office at 12:pm till 1:pm with no live party picking upI also tried on 1/7/
I called today and spoke to a young lady that did not identify herself, but said that *** is the Manager that she would escalate the issue to him to call back
INFO ON ORKIN WEBSITE - Atlanta Branch #***
***
***
Branch Manager
***
Phone:***
Orkin was scheduled to come and treat my apartment on 3/10/and never showed upThe appointment ranged from times between 9am and 5pm which forced me to stay home and cancel all of my daily plansThey did not call to reschedule nor did they call to say that they couldn't make itThey also tried to charge me for the most expensive treatment without discussion treatment options until I complained about the price
I paid my Termite Insurance to Orkin on July 3, for the amount of $that was due 08/10/Then I ended up selling my houseI phoned *** *** the end of August about a refund and he told me they do not give refundsSo I phoned *** *** (***) about a week or so laterHe told me they do and he will get it taken care ofI have made a number of calls regarding this to ***, *** and the main office for three months now and still have not received a refund
Product_Or_Service: Termite Insurance
Account_Number: ***
Home Team Pest Defense sent a tech to my house after I signed up for their service I paid the tech (gave my credit card information) and figured everything was taken care of for that service I received a call from the them 2-weeks later accusing me of never paying I called and tall the rep that I would need to look into bank records to ensure I don't pay twice because I gave the tech my information They IMMEDIATELY sent my account to collections I called and paid the bill of course and then CONTINUED to receive notices from collections Home Team never notified the collection company that I paid the bill????? I canceled my service with them
STAY AWAY FROM THIS PARTICULAR HOME TEAM OPERATION!
They still haven't fixed this and it hit my credit score!!!!!
Under the contract orkin was to spray the inside of my home on a monthly basisThey did up until 10/The technician called in November I called him back never called back to schedule in December he came by after he was spraying someone else home four houses upStated he would have to come back or call to schedule, never called back I didn't hear anyhing from Chris or anyone else until 1/25/I received a call from the branch or route managerHe asked if he could come spray on 1/26/I stated as far as I'm concerned & the law you have violated the contract so the contract is vod & I want be there anywayHe also stated to me on the phone that he has receipts that I signed 11/& 12/so since he stated that I didn't sign anything fom November-JanuaryIf he has a receipts they are forged & that leads me to believe my signature is forged, also on the day of service the technician leaves my home with a check there are no checks from 11/16-1/so this bill that was sent to me for
Was supposed to only signed up for months but they kept spraying without my knowledg
e.I have tried to discontinue and I still have roaches They never let me speak to the manager They just keep billing.I am very frustrated Need some resolve
Product_Or_Service: Pest control
I called Orkin to exterminate some sand fleas and signed a contract with them in August of They came in August and I called several times to get the to return and no one would call me back In September a sales rep came and apologized stating their service representative had quit, but anothe had been hired But he would get him out hereOn OCT 9th both the termite and the sand flea technicians showed up and began working on my houseI had to leave the house for or hours due to the toxicity of the spray When I returned home the termite technician had left a not that he could not drill holes in the concrete because he had no electricity to do so and would stop by next week I have called numerous times and no one has come They were to spray for the sand fleas every two months and no one had been here since October I finally bought permetherin and sprayed my self to get rid of the sand fleas And I don't know what to do about the termite situation!
I would like to
Unprofessional service provider who has invoiced us for an unrequested serviceAll emails and phone calls to provider have gone unanswered
My house is set up for residential pest control service through OrkinThe company initially sent a representative named "***" out to our home who gave us a consultation and then set us up to receive quarterly serviceWe scheduled a follow up appointment for the next quarterThe rep missed that appointment, but contacted us a week later and stopped by the house to do another service callThis routine continued for over a year, with us scheduling appointments, the rep missing every one, and then arriving a week or two later, always notifying us of his arrival with a phone call 10-minutes in advanceWe were scheduled to have another appointment on April 30th that he missedHaving grown tired of the reps "drop-ins", I reached out to him the following week seeing if we could schedule a timeUnlike the previous times, we did not receive a r
I hired Orkin Pest Control to do a heat treatment at my home in PennsylvaniaThey were paid in full for the treatment however I had issues with the treatment which were eventually resolvedI also paid them from 5/to come monthly to spray for residual bed bugsThey continued to come however I stopped in December because I found out that the spray they promised was not a treatment for bed bugs but for small insects not including bed bugsI have contacted the company several times to see if they had a monthly service for bed bugs and was told noI have been paying them all this time for a service that was not for the issue
Product_Or_Service: Bed Bug Treatments
On four different occasions in the span of two weeks, we either were told that our service was not scheduled OR that no one was able to come
I am going to begin by stating my request, and that is for, at the very least, a 50% refund on the paid "services" received by Orkin On July the 27th, our home was inspected after my boyfriend and I had awoken with several bites Bed bugs were found, and we moved into my boyfriend's mother's after scheduling an extermination for Saturday, August 1st between 9-(confirmed by our exterminator, Beau over the phone with his dispatch office) I am highly allergic to bed bug bites, so staying at the apartment was not an option On Saturday, we took the hour long drive back to Jersey City and arrived back at our apartment to wait for the exterminator who never showed I finally called the office and spoke with *** (***?) who told us that no one was scheduled to come and that no one could come until Monday night Teachers, we were beginning pr
Services Not Performed as Stated
Would like to report the unprofessional service I received I reached out to *** (XXX) XXX-XXXX to schedule an appointment for a mice issue at a property I own in Holly Springs, MS She scheduled the appointment sent a technician out, who would not perform any services until *** received the payment from me He then treated the home and said he would be back in days to follow up Nothing has been done since I have called several times and my tenant has called My tenant spoke with *** and she scheduled an appointment for 11/but no one showed up I am requesting a refund via my credit card company because at this point no one is getting back to me and the services were not completed as promised *** has ignored all phone calls from me and my tenant The initial service was done on 10/and this has not been resolved yet
Continually get called to set a quarterly inspection after moving over years agoRepeatedly asked to be removed from the list
I had Orkin for an annual pest and termite protection programMy home was inspected on a quarterly basesIn December 2014, I relocated out of state, and informed Orkin about thisWe transferred the warranty and termite bond to the new homeownerHowever, once a quarter I still get calls about setting up my quarterly inspectionI inform the technician about me moving and have been repeatedly told my name will be removed from the listI have called the main office as well to confirm removal of my phone number, however I am still getting callsThey are quite annoying, and I have been unable to get this situation resolved despite repeated efforts to get my information removed from their system The Service address is ***
Sales practices do not match the service being provided
From the very first call I made it seemed that the company was confusedI setup service to take care of a brown recluse problem and hours after setting up service, I got a call from a lady in Memphis, TN stating that she was with the regional office and that the package I signed up for doesn't take care of brown recluse spiders and that I needed to up my package, so she changed my rate - fine by me, I just wanted the problem resolved
When we finally got the tech out for the first time I asked him if he was going to be doing the "special" items that required me to have to go to the higher package which included spraying the attic, crawl space, power outlets, and various other in depth items that the lady from the Memphis office told me needed to be done and the gentlemen told me that he didn't have the equipment to do this and after telling him this same story, proceeded to work out yet another price and had me fill out a
This company has been charging my credit card for services they have not performedThey are forging documents that they have rendered services when they have not set foot in my propertyThey need to realize that now most homeowners have surveillance cameras in the propertyThe manager also stated that the completed work order had no customer signatures
Product_Or_Service: Pest control
Order_Number: XXXXXXXXXX
Account_Number: 3mo
I have been treated extremely poorly by Orkin, LLC Eau Claire, WII have been patronized and ignored for months and I am no longer going to accept the extremely poor character of this organizationI am a very well educated female house hold owner who has been trying for multiple months, without appropriate treatment, to get this organization to take care of my obvious bat problem-bats are seen nightly entering my chimney and the construction seam between the side porch and the house by both myself and my neighborsAfter numerous unanswered phone calls, emails, a second opinion from a competitor and inadequate responses to scheduling appointments for my bat evacuation, I was told via voicemail yesterday, Monday the 10th, that there was "no evidence of bats in my chimney or anywhere else." I left two more messages since that message yesterday, without a return phone callI believe that they do not want to follow up on their own policy which is to remove any bats that return one year
I cancelled my service and Orkin provided a service on 7/27/without my permission ans charged my credit card
I need a refundorkin charged my card after I cancelled my service
Due to having an an issue with ants I had orkin come out and spray they signed me up for a one-year contract but he said I could cancel itA few days later I noticed that we still had an ant problem so I called them because they said that if the ants did not go away they would come and spray againWell I called and was told somebody would call me back the next day but nobody didI called again and this time I called the guy that came out and did my service and he said he would come back and spray the next week but he never didTried calling again to no availNow I'm being charged for them supposedly coming out and spraying outside even though they did not leave a note and I told them that I wasn't satisfied with the first time around and that I don't want to keep paying for their service so cancel my contract and she says there's no way out of the contract period even though I was told by the guy who came out that I could cancel it anytimeSo they are charging me when their servi
On November 10th I was scheduled for my quarterly service I was home and waiting for Orkin to arrive They did not come There were thunderstorms this day so I assumed they don't spray during a storm for obvious reasons I was billed anyway I told them that I will not pay for services not performed They agreed and rescheduled This appointment was during a snow storm which I fully understand them not showing up again We rescheduled again for the following thursday and I got stood up yet again They are still saying that I owe them when no services were done It most certainly is not the money, but the principle They have not returned phone calls and have been very rude when I have spoken to them They sent me to collections How can they collect when they have not done service
Product_Or_Service: quarterly spraying and traps
Order_Number: ***
Account_Number: ***
Rodent infestation ( rat or mouse) in my home despite having Orkin for the past years
I have had orkin since Dec 2012, originally hired them when I purchased my homeThey would come and do pest services, including spraying for bugs every quarter About year ago, I would hear a scratching noise in a old floor furnace that was no longer utilized, I thought there may be a rodent living in it, called them out, they set trap, caught the mouse and suggested I have the floor furnace removed and that was it They never made any additional recommendationsI hired a handyman to replace some of the crawl space screens because I thought that was likely the location they had come in, there were also some cable wires extending from under the house through vents he sprayed a foam sealant and I thought all was well Towards the beginning of this year, I noticed some of the crawl space vents again had holes, I called Orkin back, had them put traps under the house and went with a different c
documentation by employee stating service was completed on different occasions, when in fact it never was
7-22- Work order given to Orkin rep of my complex to service my patioI received an email later that day stating the work was completed, when in fact it was notI stayed home the entire day waiting for the rep 7-25- I spoke to *** in the mgmt office of my apts and was told the Orkin employee filled out paperwork that the service to my apt was completedI was also informed that I wasn't the only resident with the same complaint on the same dayThis is the 2nd time the same employee did the same thing with my orderThe 1st time was in May
I just called and left a message for Branch Manager -*** @***This would be the second time that I have filed a complaint with this officeAfter a recent cleansing of the office staff, I thought that we will finally get some resultsI was wrongI called the office on 1/3/18, made a appointment for a service for 1/6/between 11-pmI started calling the office at 12:pm till 1:pm with no live party picking upI also tried on 1/7/
I called today and spoke to a young lady that did not identify herself, but said that *** is the Manager that she would escalate the issue to him to call back
INFO ON ORKIN WEBSITE - Atlanta Branch #***
***
***
Branch Manager
***
Phone:***
Orkin was scheduled to come and treat my apartment on 3/10/and never showed upThe appointment ranged from times between 9am and 5pm which forced me to stay home and cancel all of my daily plansThey did not call to reschedule nor did they call to say that they couldn't make itThey also tried to charge me for the most expensive treatment without discussion treatment options until I complained about the price
I paid my Termite Insurance to Orkin on July 3, for the amount of $that was due 08/10/Then I ended up selling my houseI phoned *** *** the end of August about a refund and he told me they do not give refundsSo I phoned *** *** (***) about a week or so laterHe told me they do and he will get it taken care ofI have made a number of calls regarding this to ***, *** and the main office for three months now and still have not received a refund
Product_Or_Service: Termite Insurance
Account_Number: ***
Home Team Pest Defense sent a tech to my house after I signed up for their service I paid the tech (gave my credit card information) and figured everything was taken care of for that service I received a call from the them 2-weeks later accusing me of never paying I called and tall the rep that I would need to look into bank records to ensure I don't pay twice because I gave the tech my information They IMMEDIATELY sent my account to collections I called and paid the bill of course and then CONTINUED to receive notices from collections Home Team never notified the collection company that I paid the bill????? I canceled my service with them
STAY AWAY FROM THIS PARTICULAR HOME TEAM OPERATION!
They still haven't fixed this and it hit my credit score!!!!!
Under the contract orkin was to spray the inside of my home on a monthly basisThey did up until 10/The technician called in November I called him back never called back to schedule in December he came by after he was spraying someone else home four houses upStated he would have to come back or call to schedule, never called back I didn't hear anyhing from Chris or anyone else until 1/25/I received a call from the branch or route managerHe asked if he could come spray on 1/26/I stated as far as I'm concerned & the law you have violated the contract so the contract is vod & I want be there anywayHe also stated to me on the phone that he has receipts that I signed 11/& 12/so since he stated that I didn't sign anything fom November-JanuaryIf he has a receipts they are forged & that leads me to believe my signature is forged, also on the day of service the technician leaves my home with a check there are no checks from 11/16-1/so this bill that was sent to me for
Was supposed to only signed up for months but they kept spraying without my knowledg
e.I have tried to discontinue and I still have roaches They never let me speak to the manager They just keep billing.I am very frustrated Need some resolve
Product_Or_Service: Pest control
I called Orkin to exterminate some sand fleas and signed a contract with them in August of They came in August and I called several times to get the to return and no one would call me back In September a sales rep came and apologized stating their service representative had quit, but anothe had been hired But he would get him out hereOn OCT 9th both the termite and the sand flea technicians showed up and began working on my houseI had to leave the house for or hours due to the toxicity of the spray When I returned home the termite technician had left a not that he could not drill holes in the concrete because he had no electricity to do so and would stop by next week I have called numerous times and no one has come They were to spray for the sand fleas every two months and no one had been here since October I finally bought permetherin and sprayed my self to get rid of the sand fleas And I don't know what to do about the termite situation!
I would like to
Unprofessional service provider who has invoiced us for an unrequested serviceAll emails and phone calls to provider have gone unanswered
My house is set up for residential pest control service through OrkinThe company initially sent a representative named "***" out to our home who gave us a consultation and then set us up to receive quarterly serviceWe scheduled a follow up appointment for the next quarterThe rep missed that appointment, but contacted us a week later and stopped by the house to do another service callThis routine continued for over a year, with us scheduling appointments, the rep missing every one, and then arriving a week or two later, always notifying us of his arrival with a phone call 10-minutes in advanceWe were scheduled to have another appointment on April 30th that he missedHaving grown tired of the reps "drop-ins", I reached out to him the following week seeing if we could schedule a timeUnlike the previous times, we did not receive a r
I hired Orkin Pest Control to do a heat treatment at my home in PennsylvaniaThey were paid in full for the treatment however I had issues with the treatment which were eventually resolvedI also paid them from 5/to come monthly to spray for residual bed bugsThey continued to come however I stopped in December because I found out that the spray they promised was not a treatment for bed bugs but for small insects not including bed bugsI have contacted the company several times to see if they had a monthly service for bed bugs and was told noI have been paying them all this time for a service that was not for the issue
Product_Or_Service: Bed Bug Treatments
On four different occasions in the span of two weeks, we either were told that our service was not scheduled OR that no one was able to come
I am going to begin by stating my request, and that is for, at the very least, a 50% refund on the paid "services" received by Orkin On July the 27th, our home was inspected after my boyfriend and I had awoken with several bites Bed bugs were found, and we moved into my boyfriend's mother's after scheduling an extermination for Saturday, August 1st between 9-(confirmed by our exterminator, Beau over the phone with his dispatch office) I am highly allergic to bed bug bites, so staying at the apartment was not an option On Saturday, we took the hour long drive back to Jersey City and arrived back at our apartment to wait for the exterminator who never showed I finally called the office and spoke with *** (***?) who told us that no one was scheduled to come and that no one could come until Monday night Teachers, we were beginning pr
Services Not Performed as Stated
Would like to report the unprofessional service I received I reached out to *** (XXX) XXX-XXXX to schedule an appointment for a mice issue at a property I own in Holly Springs, MS She scheduled the appointment sent a technician out, who would not perform any services until *** received the payment from me He then treated the home and said he would be back in days to follow up Nothing has been done since I have called several times and my tenant has called My tenant spoke with *** and she scheduled an appointment for 11/but no one showed up I am requesting a refund via my credit card company because at this point no one is getting back to me and the services were not completed as promised *** has ignored all phone calls from me and my tenant The initial service was done on 10/and this has not been resolved yet
Continually get called to set a quarterly inspection after moving over years agoRepeatedly asked to be removed from the list
I had Orkin for an annual pest and termite protection programMy home was inspected on a quarterly basesIn December 2014, I relocated out of state, and informed Orkin about thisWe transferred the warranty and termite bond to the new homeownerHowever, once a quarter I still get calls about setting up my quarterly inspectionI inform the technician about me moving and have been repeatedly told my name will be removed from the listI have called the main office as well to confirm removal of my phone number, however I am still getting callsThey are quite annoying, and I have been unable to get this situation resolved despite repeated efforts to get my information removed from their system The Service address is ***
Sales practices do not match the service being provided
From the very first call I made it seemed that the company was confusedI setup service to take care of a brown recluse problem and hours after setting up service, I got a call from a lady in Memphis, TN stating that she was with the regional office and that the package I signed up for doesn't take care of brown recluse spiders and that I needed to up my package, so she changed my rate - fine by me, I just wanted the problem resolved
When we finally got the tech out for the first time I asked him if he was going to be doing the "special" items that required me to have to go to the higher package which included spraying the attic, crawl space, power outlets, and various other in depth items that the lady from the Memphis office told me needed to be done and the gentlemen told me that he didn't have the equipment to do this and after telling him this same story, proceeded to work out yet another price and had me fill out a
This company has been charging my credit card for services they have not performedThey are forging documents that they have rendered services when they have not set foot in my propertyThey need to realize that now most homeowners have surveillance cameras in the propertyThe manager also stated that the completed work order had no customer signatures
Product_Or_Service: Pest control
Order_Number: XXXXXXXXXX
Account_Number: 3mo
I have been treated extremely poorly by Orkin, LLC Eau Claire, WII have been patronized and ignored for months and I am no longer going to accept the extremely poor character of this organizationI am a very well educated female house hold owner who has been trying for multiple months, without appropriate treatment, to get this organization to take care of my obvious bat problem-bats are seen nightly entering my chimney and the construction seam between the side porch and the house by both myself and my neighborsAfter numerous unanswered phone calls, emails, a second opinion from a competitor and inadequate responses to scheduling appointments for my bat evacuation, I was told via voicemail yesterday, Monday the 10th, that there was "no evidence of bats in my chimney or anywhere else." I left two more messages since that message yesterday, without a return phone callI believe that they do not want to follow up on their own policy which is to remove any bats that return one year