I was guaranteed I would not have roaches if I continued my service it has been over months the service manager lied to me and told be get a lawyer
I was promised over and over they would get rid of my roachesThe managed when he came to my house tole me in person their whole program has changedThe did not do the right things to fix my problemHe missed me on one ocasion and used that as a feeble excuse not to make good on their warranty
A rep came to our apartment todayNo name or biz card givenAsked for itGot a red card with NO Orkin contact infoRep in/out in minsWhat?!
Our apartment complex, Enchanted Hills, requested Orkin to come to our apartment to inspect for bed bugs today, Feb 3, The rep knocked at my door, I let him in, he had a 3" flashlight, did a minimal (and laughable) overview of our couch, where my wife was bit days agoHe was in/out in minutesJust prior to his departure, I asked him for his name and business card (I am a local business owner myself)He said "***." I had to ask again for a business cardHe said he didn't have any (what?!!?) and handed me a red card the same size of a business card that said "A rep from Orkin was hereContact management if you have any questions." NO company contact info whatsoever!! So, I called Orkin and it took minutes to finally get connected to the local branch and ***, the Branch Manager, picked upI asked him for ***'s
On March 12, 2018, I have asked for Orkins to come to my residence and do a pest control assessment of the houseUpon the assessment, the Orkins assessor was not able to locate anything at my residence but recommended to treat the residence regardlessThe amount of the treatment was $1,455, which included treatments in total: pesticides treatments and thermal treatmentThe treatment was recommended because the rash on my legs may have been similar to a reaction that a person who would be bitten by bed bugs, although again, Orkins, nor other Pest Control providers were able to find any bugs or evidence that I had a pest issue at my homeThe 1st treatment was set up for the same day March 12, with the Pesticides treatment, the second treatment was scheduled for March 19th and the third treatment was scheduled for March 28th
On March 13th, I went to a doctor to get an understanding of what is happening with my legs and the rashI was immediately diagnosed with the Poiso
For nearly eight months we had been having a major problem with ants and spidersOrkin made the first few trips over a period of about seven or eight months with little to no resultsThey kept spraying a sticky goo into our baseboards and leaving chemicals (covered by some kind of clear plastic)They said the ants would eat this substance and take it back to the colony and kill the colonyAll we ever saw were dead ants laying all over the place and sticky goo all over our floorsThe spiders also continued with no apparent abating of the problemIf we did not vacuum the ants and mop the floors at least every other day the dead ants would number in the hundreds if not thousands laying all over our floors.In December we talked with the technician on our premises, by this time we were just wanting to know how they were going to solve this problemHe assured us that he would make it his personal mission to solve the problem and that Orkin, per their advertising would make additional
In we paid $ 5,to Orkin for Subterranean Wood Infesting and Termite services that included putting plastic all over our crawling space and installing monitor for the moister and temperature control in the crowing space Now that monitor does not transmit information from crawling space and Orkin says that they are not responsible for fixing the monitor and we have to contact the manufacture of which we had no any information Orkin systematically bills for services that are provided extremely poorly or not at all Few years later Orkin tried to charge us another $ 2,for installation for a dehumidifier that we bought ourselves for $
Product_Or_Service: 10-06-
Order_Number:***
On November 9th I had need of Orkin Pest Control services; at which time I signed the agreement for $total sales price Per the agreement that I signed is for a monthly installment payments of $When I received the bill it read payment in fullI called the company and asked why I did not received a coupon book as I was informed that I would receivedI explained about the agreement that I had signed of which (6) monthly payments would be made I was told that the "Rep" had made a mistake; that only amounts $and over can be placed on an installment plan I informed them that I was going to go with the agreement arrangement that I had signed My first payment was $$on Dec15th - Second Payment of $on January 8th I later called the company to informed them that I would be making another payment of $in Feband the balance in full in March 2016...per the written agreement I will be paying in full two months ahead of the
We hired Orkin in April for a Bed Bug issue which cost over $We were assured our problem would be taken care ofWell we are months out and active bed bugs are still being foundIf they do not know whT the hell they are doing give me a partial refundEvery time they come I have to rip my beds apart and wash everything up and put the beds back togetherPlus the chemicals the keep spaying that doing to the bugs is probably killing usDo not use these jokers!
Product_Or_Service: April
I cancelled service two months ago and am still receiving phone calls from this office saying to contact them "regarding my account"I paid my balance after last service over the summer, but still got another bill for future serviceI emailed, called, wrote to company through their website, and Twitter to make it clear that I no longer want the serviceI just want to be left alone
I continue to be harassed by Orkin & they have failed to stop regardless of the fact that I have contacted them on several occasions to stop contacting me.My complaint is specific to harassment, unfair & deceptive practice & failure to process my request timely, accurately & honestly.In August 2017,I called their main headquarters for service.I had specifically told them I was only interested in killing the fleas in my home.I clearly indicated many times that I had no other pests aside from waterbugs (due to the rainy period).And that no other type of remediation was needed except for fleas.After spending more than min on the phone asking questions and them re-confirming that the service they would provide was for fleas they quoted me a price.The day the Orkin guy came, 8/26/17, he told me that the quote provided was incorrect and the true price for flea remediation was at least double what was quotedBased on the discussion, they have been doing this to several others.They purpose
Issues with settling final bill
After years of being a customer of Trutech Wildlife service I can no longer accept the continued declining service that I had received My bill for 4/is the last service charge and remains unpaid because of the dissatisfactory service I have received I have tried to make contact with the management Brandon Morgan, who regularly failed to return my calls previously, and have yet to hear from his senior manager *** to discuss crediting this final bill I have made calls to billing and have yet to receive a call
I requested a service call to deal with a potential rodent issue
I explained on the phone that the technician might have to access the roof of the house
The technician that came was an elderly woman who clearly would not have the capacity to inspect the roof
She came into my home & seemed more interested with interacting with my dog than even attempting to deal with the issue
It took her more time to write up the invoice than the time she spent inspecting my home
It was clear she was neither physically able or had the knowledge to address the issue
The company charged me for the call, $+ tax, a total of $which is unfairI contacted their office the same day of the service call, 06OCT17, and explained my concernThey said they would look into & most likely not charge meHowever, when checking my Visa stmt they had charged me
I contacted Visa & they suggested to try to resolve the disputeContacted the Company on 06NOV& again on 08NOV& left message
When we initially called the Orkin number for an appointment, my husband was told someone would call us back with an estimate and an appointmentNo one calledWe had a flea issueWe waited a few days and then I called myself to make an appointmentOnce again, I was told by the representative that someone would reach out to meWell, when you have a flea problem, it is hard to waitSo I called back later that day and got yet another representative on the phone who told me that no one should have told me they would call backShe issued me a quote and gave me the date I was looking for and a hour window when the tech would arrive that dayThe day came and the window of time (between 8a-10a) came and went with no tech, and no phone call about a delayAt 10:30a I phoned the local number I was given and the representative told me that there was a "scheduling problem" and that the tech wouldn't be able to come out until between 2p-4pI was upset, but accepted the time she had given
After poor service with Orkin I terminated my contractOrkin now still sending me bills for serviceafter many calls too their office the bills still keep coming
Product_Or_Service: pest controll
Account_Number: ***
My wife and I decided to terminate our contract with Orkin We called on the telephone to advise them of such At the time of the call, we had an outstanding bill The lady at the Orkin office asked if we wanted the last service call I asked if this call was already included in the bill She said it had already been calculated into what we owe
My wife and I decided to accept the last service call since it had already been billed
Immediately following the phone call, we issued a check to Orkin to pay off the remaining balance
The service man came and provided the last service A few weeks later, we received a bill with a charge for that last service We made contact with the local office The office staff denied making the claim that the last service had already been billed
I filed a complaint through the Orkin website, through their complaints form I did not receive a response
Product_Or_Service: Pest Control
Account_Number: ***
When *** *** the Account Manager for Orkin pest control, first came over to my home in order to give me a quote on the possible costs for the services I requested
He explained to me that he understood that sometimes thing happen with low income households were they could be unable to pay for a year long contract and assured me that he was here to helpsaying that he should be contacted in such an event and gave me his personal card
My home had a rat problem as well as cockroaches, as you could have guessed that was a real problem to live within that environmentI there for with his assurance of aid just encase the worst happened agreed, paid an opening $and sighed to pay $every other month until the year expired
A few months passed and our problems were fixed pest wiseHowever me and my roommate decided to adopt a kitten from our friend who happened to have some extra that he was having trouble giving away
Now Orkin uses products that are industrial streng
I am posting this complaint for my mother*** ***She does not have access to a computerHer address is***He phone is ***She had Orkin come to her house for routine spraying in her atticThe employee left the access panel open when finishedMy mom was not aware of this and a bat came down to her living areaShe reported to Health Deptand the bat was rabbitShe had to go through the series of rabies shotsMy mom is a widow yrs young and is on oxygen
Orkin was notified and came back to secure her attic from further batsJob was completed but left a crack in her ceilingOrkin did come and clean from the dust that had accumulatedBill informed my mom that they would return to fix her ceiling and a fan that was not working in her attic as wellMy mom has made repeated calls to Orkin to resolve this issueShe has spoken to *** at the company and she has told her that the contractor is very busyMy mom requested to tal
I had an agreement with TRUTECH,, started June 6, I paid the initial $349.00, and*** set out traps and deterrants for moles and armadillos She trapped one armadillo in two months and the mole problem is still hereIn the next two months she trapped one more armadillo I contacted the company and spoke with ***, the regional manager He stated to me he would send out another guy to help her out I have never seen anyone since then I called and asked for *** to call me back That was at the end of AugustI never heard from them so I called and told them to cancel my service.*** left the company at the end of July and no one ever came backI then sent an email from their website to consumer affairs and respectfully requested a refund sine I paid a total of $and only two armadillos were trapped and the moles continue to tear up my yard I feel as though I have been cheated out of my money I am a widow and I live off of limited income
Product_Or_Service:
Orkin is one of the worst companies I have ever dealt withI have major complaints about their service, contract, and billingWe had the company come to our residential property to deal with an ant issueThey charged us $and the technician spent a total minutes in our house and did practically nothingNeedless to say, the ant problem only got worseI scheduled a follow up visit a week later, and the technician stood me upI then scheduled two other follow up visits, and they stood me up two other times (three in total)I then called to cancel my contractThe company said they would cancel it, but then charged my credit card $a week laterI called them to ask for a refundI also asked them to provide a cancellation confirmation letter, but they said they don't provide that type of thing (which seems completely illegal)I just received another letter from them indicating that I owe them an additional $90! I would like the company to provide me with a written cancella
Refund my payments or provide me with a signed receipt of inspection in my signature
In I paid for termite services and for pest control
As part of the termite services you claimed you would inspect my home
After wasting several weekends (because you alwaus claimed to need me home for an inspection) and being blown off for the proper inpsection, your managers frustrated me in every phone call I placed through the end of the year, and I still have not had it inspected
Now I formaly request a full refund of all payments I payed you from Again
Your corporate structure seems to only want to take my money and not provide me with the services I PAID FOR
I am extremely dissatisfied
***
***
***
***
Am being billed for services I did not authorize I had fleas in my apartment and had it sprayed I was told that I had a contract for more spraying that was not needed They sprayed outside the apartment building where there were no fleas in the first place and now they're billing me for this They did this because they could not get into the apartment because I was at work
I did not authorize spraying outside the apartment building I should not be billed for this I called and told them I no longer needed their service before they came out
I was guaranteed I would not have roaches if I continued my service it has been over months the service manager lied to me and told be get a lawyer
I was promised over and over they would get rid of my roachesThe managed when he came to my house tole me in person their whole program has changedThe did not do the right things to fix my problemHe missed me on one ocasion and used that as a feeble excuse not to make good on their warranty
A rep came to our apartment todayNo name or biz card givenAsked for itGot a red card with NO Orkin contact infoRep in/out in minsWhat?!
Our apartment complex, Enchanted Hills, requested Orkin to come to our apartment to inspect for bed bugs today, Feb 3, The rep knocked at my door, I let him in, he had a 3" flashlight, did a minimal (and laughable) overview of our couch, where my wife was bit days agoHe was in/out in minutesJust prior to his departure, I asked him for his name and business card (I am a local business owner myself)He said "***." I had to ask again for a business cardHe said he didn't have any (what?!!?) and handed me a red card the same size of a business card that said "A rep from Orkin was hereContact management if you have any questions." NO company contact info whatsoever!! So, I called Orkin and it took minutes to finally get connected to the local branch and ***, the Branch Manager, picked upI asked him for ***'s
On March 12, 2018, I have asked for Orkins to come to my residence and do a pest control assessment of the houseUpon the assessment, the Orkins assessor was not able to locate anything at my residence but recommended to treat the residence regardlessThe amount of the treatment was $1,455, which included treatments in total: pesticides treatments and thermal treatmentThe treatment was recommended because the rash on my legs may have been similar to a reaction that a person who would be bitten by bed bugs, although again, Orkins, nor other Pest Control providers were able to find any bugs or evidence that I had a pest issue at my homeThe 1st treatment was set up for the same day March 12, with the Pesticides treatment, the second treatment was scheduled for March 19th and the third treatment was scheduled for March 28th
On March 13th, I went to a doctor to get an understanding of what is happening with my legs and the rashI was immediately diagnosed with the Poiso
For nearly eight months we had been having a major problem with ants and spidersOrkin made the first few trips over a period of about seven or eight months with little to no resultsThey kept spraying a sticky goo into our baseboards and leaving chemicals (covered by some kind of clear plastic)They said the ants would eat this substance and take it back to the colony and kill the colonyAll we ever saw were dead ants laying all over the place and sticky goo all over our floorsThe spiders also continued with no apparent abating of the problemIf we did not vacuum the ants and mop the floors at least every other day the dead ants would number in the hundreds if not thousands laying all over our floors.In December we talked with the technician on our premises, by this time we were just wanting to know how they were going to solve this problemHe assured us that he would make it his personal mission to solve the problem and that Orkin, per their advertising would make additional
In we paid $ 5,to Orkin for Subterranean Wood Infesting and Termite services that included putting plastic all over our crawling space and installing monitor for the moister and temperature control in the crowing space Now that monitor does not transmit information from crawling space and Orkin says that they are not responsible for fixing the monitor and we have to contact the manufacture of which we had no any information Orkin systematically bills for services that are provided extremely poorly or not at all Few years later Orkin tried to charge us another $ 2,for installation for a dehumidifier that we bought ourselves for $
Product_Or_Service: 10-06-
Order_Number:***
On November 9th I had need of Orkin Pest Control services; at which time I signed the agreement for $total sales price Per the agreement that I signed is for a monthly installment payments of $When I received the bill it read payment in fullI called the company and asked why I did not received a coupon book as I was informed that I would receivedI explained about the agreement that I had signed of which (6) monthly payments would be made I was told that the "Rep" had made a mistake; that only amounts $and over can be placed on an installment plan I informed them that I was going to go with the agreement arrangement that I had signed My first payment was $$on Dec15th - Second Payment of $on January 8th I later called the company to informed them that I would be making another payment of $in Feband the balance in full in March 2016...per the written agreement I will be paying in full two months ahead of the
We hired Orkin in April for a Bed Bug issue which cost over $We were assured our problem would be taken care ofWell we are months out and active bed bugs are still being foundIf they do not know whT the hell they are doing give me a partial refundEvery time they come I have to rip my beds apart and wash everything up and put the beds back togetherPlus the chemicals the keep spaying that doing to the bugs is probably killing usDo not use these jokers!
Product_Or_Service: April
I cancelled service two months ago and am still receiving phone calls from this office saying to contact them "regarding my account"I paid my balance after last service over the summer, but still got another bill for future serviceI emailed, called, wrote to company through their website, and Twitter to make it clear that I no longer want the serviceI just want to be left alone
I continue to be harassed by Orkin & they have failed to stop regardless of the fact that I have contacted them on several occasions to stop contacting me.My complaint is specific to harassment, unfair & deceptive practice & failure to process my request timely, accurately & honestly.In August 2017,I called their main headquarters for service.I had specifically told them I was only interested in killing the fleas in my home.I clearly indicated many times that I had no other pests aside from waterbugs (due to the rainy period).And that no other type of remediation was needed except for fleas.After spending more than min on the phone asking questions and them re-confirming that the service they would provide was for fleas they quoted me a price.The day the Orkin guy came, 8/26/17, he told me that the quote provided was incorrect and the true price for flea remediation was at least double what was quotedBased on the discussion, they have been doing this to several others.They purpose
Issues with settling final bill
After years of being a customer of Trutech Wildlife service I can no longer accept the continued declining service that I had received My bill for 4/is the last service charge and remains unpaid because of the dissatisfactory service I have received I have tried to make contact with the management Brandon Morgan, who regularly failed to return my calls previously, and have yet to hear from his senior manager *** to discuss crediting this final bill I have made calls to billing and have yet to receive a call
I requested a service call to deal with a potential rodent issue
I explained on the phone that the technician might have to access the roof of the house
The technician that came was an elderly woman who clearly would not have the capacity to inspect the roof
She came into my home & seemed more interested with interacting with my dog than even attempting to deal with the issue
It took her more time to write up the invoice than the time she spent inspecting my home
It was clear she was neither physically able or had the knowledge to address the issue
The company charged me for the call, $+ tax, a total of $which is unfairI contacted their office the same day of the service call, 06OCT17, and explained my concernThey said they would look into & most likely not charge meHowever, when checking my Visa stmt they had charged me
I contacted Visa & they suggested to try to resolve the disputeContacted the Company on 06NOV& again on 08NOV& left message
When we initially called the Orkin number for an appointment, my husband was told someone would call us back with an estimate and an appointmentNo one calledWe had a flea issueWe waited a few days and then I called myself to make an appointmentOnce again, I was told by the representative that someone would reach out to meWell, when you have a flea problem, it is hard to waitSo I called back later that day and got yet another representative on the phone who told me that no one should have told me they would call backShe issued me a quote and gave me the date I was looking for and a hour window when the tech would arrive that dayThe day came and the window of time (between 8a-10a) came and went with no tech, and no phone call about a delayAt 10:30a I phoned the local number I was given and the representative told me that there was a "scheduling problem" and that the tech wouldn't be able to come out until between 2p-4pI was upset, but accepted the time she had given
After poor service with Orkin I terminated my contractOrkin now still sending me bills for serviceafter many calls too their office the bills still keep coming
Product_Or_Service: pest controll
Account_Number: ***
My wife and I decided to terminate our contract with Orkin We called on the telephone to advise them of such At the time of the call, we had an outstanding bill The lady at the Orkin office asked if we wanted the last service call I asked if this call was already included in the bill She said it had already been calculated into what we owe
My wife and I decided to accept the last service call since it had already been billed
Immediately following the phone call, we issued a check to Orkin to pay off the remaining balance
The service man came and provided the last service A few weeks later, we received a bill with a charge for that last service We made contact with the local office The office staff denied making the claim that the last service had already been billed
I filed a complaint through the Orkin website, through their complaints form I did not receive a response
Product_Or_Service: Pest Control
Account_Number: ***
When *** *** the Account Manager for Orkin pest control, first came over to my home in order to give me a quote on the possible costs for the services I requested
He explained to me that he understood that sometimes thing happen with low income households were they could be unable to pay for a year long contract and assured me that he was here to helpsaying that he should be contacted in such an event and gave me his personal card
My home had a rat problem as well as cockroaches, as you could have guessed that was a real problem to live within that environmentI there for with his assurance of aid just encase the worst happened agreed, paid an opening $and sighed to pay $every other month until the year expired
A few months passed and our problems were fixed pest wiseHowever me and my roommate decided to adopt a kitten from our friend who happened to have some extra that he was having trouble giving away
Now Orkin uses products that are industrial streng
I am posting this complaint for my mother*** ***She does not have access to a computerHer address is***He phone is ***She had Orkin come to her house for routine spraying in her atticThe employee left the access panel open when finishedMy mom was not aware of this and a bat came down to her living areaShe reported to Health Deptand the bat was rabbitShe had to go through the series of rabies shotsMy mom is a widow yrs young and is on oxygen
Orkin was notified and came back to secure her attic from further batsJob was completed but left a crack in her ceilingOrkin did come and clean from the dust that had accumulatedBill informed my mom that they would return to fix her ceiling and a fan that was not working in her attic as wellMy mom has made repeated calls to Orkin to resolve this issueShe has spoken to *** at the company and she has told her that the contractor is very busyMy mom requested to tal
I had an agreement with TRUTECH,, started June 6, I paid the initial $349.00, and*** set out traps and deterrants for moles and armadillos She trapped one armadillo in two months and the mole problem is still hereIn the next two months she trapped one more armadillo I contacted the company and spoke with ***, the regional manager He stated to me he would send out another guy to help her out I have never seen anyone since then I called and asked for *** to call me back That was at the end of AugustI never heard from them so I called and told them to cancel my service.*** left the company at the end of July and no one ever came backI then sent an email from their website to consumer affairs and respectfully requested a refund sine I paid a total of $and only two armadillos were trapped and the moles continue to tear up my yard I feel as though I have been cheated out of my money I am a widow and I live off of limited income
Product_Or_Service:
Orkin is one of the worst companies I have ever dealt withI have major complaints about their service, contract, and billingWe had the company come to our residential property to deal with an ant issueThey charged us $and the technician spent a total minutes in our house and did practically nothingNeedless to say, the ant problem only got worseI scheduled a follow up visit a week later, and the technician stood me upI then scheduled two other follow up visits, and they stood me up two other times (three in total)I then called to cancel my contractThe company said they would cancel it, but then charged my credit card $a week laterI called them to ask for a refundI also asked them to provide a cancellation confirmation letter, but they said they don't provide that type of thing (which seems completely illegal)I just received another letter from them indicating that I owe them an additional $90! I would like the company to provide me with a written cancella
Refund my payments or provide me with a signed receipt of inspection in my signature
In I paid for termite services and for pest control
As part of the termite services you claimed you would inspect my home
After wasting several weekends (because you alwaus claimed to need me home for an inspection) and being blown off for the proper inpsection, your managers frustrated me in every phone call I placed through the end of the year, and I still have not had it inspected
Now I formaly request a full refund of all payments I payed you from Again
Your corporate structure seems to only want to take my money and not provide me with the services I PAID FOR
I am extremely dissatisfied
***
***
***
***
Am being billed for services I did not authorize I had fleas in my apartment and had it sprayed I was told that I had a contract for more spraying that was not needed They sprayed outside the apartment building where there were no fleas in the first place and now they're billing me for this They did this because they could not get into the apartment because I was at work
I did not authorize spraying outside the apartment building I should not be billed for this I called and told them I no longer needed their service before they came out