ThingCHARGER Inc.

Review: I ordered only one charger and assumed the product would be sent. The money has been taken from my account along with shipping . They never said that I was a contributor to their product development. I have called and left a message several times and also sent e-mails. They do not get back to you as they state that they get back to you right away. I have requested my money back and still have heard nothing. This is a scam. I know several people that have paid a lot more then me , and no product has been sent. How is this company being allowed to do this?Desired Settlement: I want my money back

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They issued a full credit after I tried to contact them Several times.

Sincerely,

Review: I ordered and paid for four chargers on November **, 2015 order number [redacted]. Since then I have received no correspondence and no product.

I would like my money refundedDesired Settlement: Refund.

Business

Response:

We are very sorry for this individuals frustration. On February [redacted], the same day that they filed this complaint, they contacted us via email requesting a refund. We had already begun that refund process and had emailed them to let them know, prior to receiving this complaint. We would like this individual to know that there is a delay between when they file a complaint with the Revdex.com and when the company in question receives that complaint.It seems as though this individual was not aware of our weekly update via hangout video that we have been making available to our contributors for over a year now on our website. We are sorry about that. If our supporters are unable to locate that on our website, we encourage them to use the contact us button and we would be happy to email them a link.At our earliest supporters request, we do not send out mass emails. However it does seem from their emails to us that they were aware of our crowdfunding status and of the delay between contribution and shipping.With crowdfunding, an inventor takes a good idea to the internet. There, many people contribute a small amount of money towards making that idea into a reality. The inventor then takes that money and uses it to create, manufacture, and ship the product. When the product is ready, it is then shipped out to all the people who supported its creation, as a thank-you gift.Because of that process, there is usually a lag between when contributions are received and when perk packages are shipped. This can feel frustrating, but it is a normal part of crowdfunding. It seems that this individual was simply not comfortable waiting, so we are processing their refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They did inform me I would receive a refund and it appeared on my credit card activity today.I will mention that although they mention a lag in crowdfunded projects, this company already has products for sale in retail stores but has not yet fulfilled the majority of their backers orders. Really bad business as far as I'm concerned.

Sincerely,