Ticket Galaxy

Complaint: [redacted] I am rejecting this response because:In response to Ticket Gallery's version of what transpired, I offer the following: I agree with Ticket [redacted] explanation in regards to the original purchase of two tickets on Sept24th as well as their policy in sections "General" and "Face Value"However, beginning with the Oct3rd request, their story is filled with inaccuraciesI did contact them on Oct3rd after receiving an email that the tickets were for the evening performance and not the matinee performance as I wantedI explained the situation to the representative and asked if the evening tickets could be exchanged for the afternoon ticketsIf this was possible, I would like to change the order to ticketsAt this point I was put on hold while she checked to see if there were tickets togetherAfter a few minutes she returned and said she found togetherShe DID NOT mention price, location or that the only option was an upgradeShe then asked if my credit card number was the sameI informed her it was not as the bank had just recently replaced my card due to a security issue She did not ask for my card number as she apparently did not have the authority to do so on a different cardShe then passed me on to her supervisor ( [redacted] **) who told me the new card was ok and the tickets would be $and did not tell me this was an ADDITIONAL chargeThe fact that the first two tickets ran $196.50, I assumed the new tickets may be in a different section that was not as expensiveI DID NOT state that I thought the afternoon tickets were half price I understand that you must have terms and conditions for your businessI did agree to them with the purchase of the first two ticketsHowever, you violated your own policy by voiding my first purchase and canceling my e-tickets which were never downloadedAs such your terms and conditions are null and voidI am dealing with this as "theft by deception" and if my refund is not forwarded soon I may be forced to take legal action Sincerely, [redacted]

Revdex.com, Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address MsCreal's concerns When MsCreal placed her order from her computer at the website, www[redacted] com, she was obliged to review her order and accept that website’s terms and conditions before her order was completeThese terms and conditions clearly state: General [redacted] com ("SITE") acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSAll sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual TICKET SELLER, the prices for tickets may be above or below face valueTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the ticketsPlease note that the name on the tickets does not affect the buyer's ability to access the event The website terms and conditions were available to MsCreal as a scroll box during the checkout process and as a link on each page of the siteIf MsCreal did not click on the "yes" button on the checkout page that states "I agree to the Terms & Conditions," the software would have removed her from the checkout page and she would not have been able to go on to complete her orderAlso, the total price, including service fees and delivery charges, was given to her before she gave her credit card information and completed her orderThe pricing was very clearly laid out for MsCreal and she willingly chose to comply with the price and the terms before sending her final order for processing At no time before placing her order did MsCreal contact our Customer Service Department with any questions or for any clarification of the pricing and terms and conditionsIf she was unsure about the order she was placing, she was free to call the Customer Service Department at the readily available number or to comparison shop at other sites before finalizing her order MsCreal was educated to the fact that tickets are in many cases sold above face value and that www[redacted] com is neither a primary sale box office nor the venueMsCreal's freely-chosen acceptance of the price and the terms and conditions indicates that she did make a conscious and educated decision to purchase tickets at the price she agreed to There is no refund due

Revdex.com, Thank you for bringing this matter to our attentionWe take customer service seriously and appreciate the opportunity to respond to MrMartin's concerns When MrMartin placed his order from the website www.EventTicketsCenter.com the checkout page indicated that he was buying two tickets at $per ticket At the top of the page the price was only listed as x $and the total price showed "---" meaning the final price was not calculated yetA screenshot of this is included on page one of our attachment On the second page of the attachment MrMartin can see that once he enters his shipping information, which calculates the shipping fee for the order, the total order including the price per ticket, per service fee, and delivery fee is representedThe total of the order is in bright red font, as to stand out to the customer Also, after MrMartin completed entering his billing information, he clicked on "continue" which brought him to a final reviewThe review page also includes a total of the purchase price along with the name of the event and the location of the ticketsMrMartin was well informed of the cost of his tickets and willingly agreed to purchase them at the price indicated Further, MrMartin also agreed to the website"s all sales are final policyThis policy explicitly states: All sales are finalSince tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges, or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact FULFILLER for a refundFULFILLER may require USER to return the supplied tickets at USER'S expense before receiving any refund USER is entitled to due to cancellationSITE is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank, if any, are not covered by SITE or FULFILLERNeither SITE nor FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets When USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets The website terms and conditions were available to MrMartin as a scroll box during the checkout process and as a link on each page of the siteIf MrMartin did not click on the "yes" button on the checkout page that states "I agree to the Terms & Conditions," the software would have removed him from the checkout page and he would not have been able to go on to complete his orderAlso, the total price, including service fees and delivery charges, was given to him before he gave his credit card information and completed his orderMrMartin chose to comply with the price and the terms before sending his final order for processing At no time before placing his order did MrMartin contact our Customer Service Department with any questions or for any clarification of the pricing and terms and conditionsIf he was unsure about the order he was placing, he was free to call the Customer Service Department at the readily available number or to comparison shop at other sites before finalizing his order MrMartin was educated to the fact that tickets are in many cases sold above face value and that www.EventTicketsCenter.com is neither a primary sale box office nor the venueMrMartin's freely-chosen acceptance of the price and the terms and conditions indicates that he did make a conscious and educated decision to purchase tickets at the price he agreed to There is no refund due

Dear Revdex.com, Thank you for notifying us about the customer’s complaintWe take matters like this very seriously.> When [redacted] ordered his tickets, he was on [redacted] a website not owned or operated by Ticket GalaxyOn the top of the page, there is some information that describes: [redacted] is a resale marketplace, not a box office or venue Prices may be above or below face value Your seats are together unless otherwise noted.” When [redacted] placed his order from his computer at the website, [redacted] he was obliged to review his order and accept that website’s terms and conditions before his order was completeThese terms and conditions clearly state: General [redacted] ("SITE") acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERS Tickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the ticketsPlease note that the name on the tickets does not affect the buyer's ability to access the event The following are the rules or "TERMS" that govern use of the SITE by USER, the USER of the SITE ("USER")By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITE [redacted] reserves the right to change these TERMS at any time, effective immediately upon posting on the SITEIf USER violates these TERMS [redacted] may terminate USER's access to the SITE, bar USER from future use of the SITE, cancel USER's ticket order, and/or take appropriate legal action against USER All sales are finalSince tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require the USER to return the supplied tickets at USER's expense before receiving any refund USER is entitled to due to cancellation [redacted] is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original order Conversion charges, including though not exhaustive of the ones issued by USER'S bank, if any, are not covered by [redacted] or FULFILLER Neither [redacted] nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets As far as Minnesota’s day cooling off period, according to the Attorney General’s website, it applies to only specific situations, which are: Home solicitation sales, life insurance policies, hearing aids, extended car warranties, military personnel (cell phone/ wireless contracts, rental contracts, club contracts, service contracts and membership travel contracts when called to active duty), Debt Management/ Debt Settlement Service contracts, Credit services contracts, Health club/ Social Referral Clubs/ Buying clubs, Reverse mortgages, residential roofing/siding contracts, and Agricultural contracts Because our orders don’t fall inside these categories, the terms and policies of [redacted] are what governs the sale There is no refund due Thank you again, Doug, Ticket Galaxy

Revdex.com, Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address Ms [redacted] concerns When Ms [redacted] placed her order from her computer at the website, [redacted] , she was obliged to review her order and accept that website’s terms and conditions before her order was completeThese terms and conditions clearly state: General Ticket Galaxy acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSAll sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face valueTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the tickets Please note that the name on the tickets does not affect the buyer's ability to access the event The following are the rules ("TERMS") that govern use of the Ticket Galaxy Web Site ("SITE") by the user of the SITE ("USER")By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITESITE reserves the right to change these TERMS at any time, effective immediately upon posting on the SITEIf USER violates these TERMS Ticket Galaxy may terminate USER'S access to the SITE, bar USER from future use of the SITE, cancel USER'S ticket order, and/or take appropriate legal action against USER Above Face Value Tickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each orderSITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price The website terms and conditions were available to Ms [redacted] as a scroll box during the checkout process and as a link on each page of the siteIf Ms [redacted] did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed her from the checkout page and she would not have been able to go on to complete her orderAlso, the total price, including service fees and delivery charges, was given to her before she gave her credit card information and completed her orderMs [redacted] chose to comply with the price and the terms before sending her final order for processing At no time before placing her order on August 16th, did Ms [redacted] contact our Customer Service Department with any questions or for any clarification of the pricing and terms and conditionsIf she was unsure about the order she was placing, she was free to call the Customer Service Department at the readily available number or to comparison shop at other sites before finalizing her order Ms [redacted] received her ticket shipment on August 21st, On September 6th, 2014, Ms [redacted] contacted our Customer Service Department where she left a voicemail at 10:30AM EST requesting a call backOur records indicate that one of our representatives returned her call at 10:31AM ESTThe representative left a voicemail advising Ms [redacted] to contact the Customer Service department between 9AM-6PM ESTMs [redacted] has not since returned the call Ms [redacted] was educated to the fact that tickets are in many cases sold above face value and that [redacted] is neither a primary sale box office nor the venueMs [redacted] ’s freely-chosen acceptance of the price and the terms and conditions indicates that she did make a conscious and educated decision to purchase tickets at the price she agreed to There is no refund due

Dear Revdex.com - Thank you for helping to mediate Ms [redacted] 's situation Ms [redacted] 's concerns are directed to the website on which she purchased tickets, a third party website that is not owned or operated by Ticket Galaxy Ticket Galaxy has no role in how the website is advertised or what service fee it asks for However, Ms [redacted] agreed to be bound by the website's terms and conditions, which were conspicuously displayed on the checkout page, by actively clicking a check box before checking out Those terms and conditions explicitly note that all sales are final We rely on the finality of this kind of web order in order to run our business efficiently and offer competitively priced event tickets I hope that Ms [redacted] enjoys her eventThank you againDan Ticket Galaxy

Dear Revdex.com, 0pt"> Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address Ms [redacted] concerns When Ms [redacted] placed her order from her computer at the website, www[redacted] .com she was obliged to review her order and accept that website’s terms and conditions before her order was completeThese terms and conditions clearly state: General [redacted] .com acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSAll sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face valueTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the tickets Please note that the name on the tickets does not affect the buyer's ability to access the event.The following are the rules ("TERMS") that govern use of the [redacted] .com Web Site ("SITE") by the user of the SITE ("USER")By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITESITE reserves the right to change these TERMS at any time, effective immediately upon posting on the SITEIf USER violates these TERMS [redacted] .com may terminate USER'S access to the SITE, bar USER from future use of the SITE, cancel USER'S ticket order, and/or take appropriate legal action against USER Above Face Value Tickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each orderSITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price All sales are final Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require USER to return the supplied tickets at USER'S expense before receiving any refund USER is entitled to due to cancellationSITE is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank,if any, are not covered by [redacted] .com or FulfillerNeither SITE nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets Schedule of Fees and Charges The price charged to USER'S credit card beyond the price of the individual tickets shall include the following fees and charges: · Service Fee: Cost per ticket associated with SITE operation, customer service center operation, and other costs associated with the fulfillment of USER'S ticket request · Delivery: Costs associated with the Delivery Method chosen by USER and the SITE'S arrangement of USER'S ticket delivery by the FULFILLER · Total:Entire amount charged to USER, including each ticket's price as set by the FULFILLER, Service Fee, and Delivery The website terms and conditions were available to Ms [redacted] as a scroll box during the checkout process and as a link on each page of the siteIf Ms [redacted] did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed her from the checkout page and she would not have been able to go on to complete her orderAlso, the total price, including service fees and delivery charges, was given to her before she gave her credit card information and completed her orderMs [redacted] chose to comply with the price and the terms before sending her final order for processing At no time before placing her order did Ms [redacted] contact our Customer Service Department with any questions or for any clarification of the pricing or terms and conditionsIf she was unsure about the order she was placing, she was free to call the Customer Service Department at the readily available number or to comparison shop at other sites before finalizing her order Ms [redacted] was educated to the fact that tickets are in many cases sold above face value and that www[redacted] .com is neither a primary sale box office nor the venueMs [redacted] freely-chosen acceptance of the price and the terms and conditions indicates that she did make a conscious and educated decision to purchase tickets at the location and price she agreed to There is no refund due

Dear Revdex.com, Thank you for bringing [redacted] concerns to our attention We’re happy to look into this >At no point during the ordering process that I can see was [redacted] on [redacted] would not have connected him to the website and subsequent call center that sold him his sets of ticketsAccording to our records, [redacted] placed his order on eventticketscenter.com, which is a website that Ticket Galaxy lists inventory onWe do not own or operate Eventticketscenter.com, nor do we own or operate the call center where the order was subsequently placed The operators in the website can only go off of the current inventory that they are able to seeAdditionally, the secondary market’s inventory and pricing fluctuates, sometimes wildly, which is one of the reasons that an all sales final policy has to be agreed to prior to placing the order Despite [redacted] ordering tickets over the phone, the order is still bound by the terms and policies of EventTicketsCenter.com, which state: General EventTicketsCenter.com acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSAll sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face valueTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the tickets Please note that the name on the tickets does not affect the buyer's ability to access the event The following are the rules ("TERMS") that govern use of the EventTicketsCenter.com Web Site ("SITE") by the user of the SITE ("USER")By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITESITE reserves the right to change these TERMS at any time, effective immediately upon posting on the SITEIf USER violates these TERMS EventTicketsCenter.com may terminate USER'S access to the SITE, bar USER from future use of the SITE, cancel USER'S ticket order, and/or take appropriate legal action against USER Above Face Value Tickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each orderSITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price All sales are final Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require USER to return the supplied tickets at USER'S expense before receiving any refund USER is entitled to due to cancellationSITE is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank,if any, are not covered by EventTicketsCenter.com or FulfillerNeither SITE nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets Because of the reasons listed above, we are unable to offer [redacted] a refund at this time Thank you for mediating, Doug, Ticket Galaxy

Revdex.com, Thank you for bringing this matter to our attentionWe take customer service seriously and appreciate the opportunity to respond to Mr [redacted] concerns According to our customer service records, Mr [redacted] completed his order for tickets earlier this morningWhen he did place his order for these tickets he was informed in the "Seller’s Note" that, "These tickets are paperlessYou will receive them at the venue on the day of the event." This note appeared on the webpage containing all of the available tickets for sale, along with the checkout page, and again on a final review page before placing his order If Mr [redacted] was unsure what this note meant or what not comfortable with receiving his tickets until the day of the event, he was free to choose from the hundreds of other ticket options available to purchase which had standard shipping options available Mr [redacted] instead willingly chose to complete his order and in doing so agreed to the website’s terms and policiesThese policies state: General [redacted] acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSAll sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face valueTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the tickets Please note that the name on the tickets does not affect the buyer's ability to access the event The Delivery Method on the checkout page defaults to "paperless." Once this option is selected there is also a disclaimer in bold that appears right below the dropdown boxThis disclaimer reads: These tickets are paperless and will not be shipped or provided in any physical formInstead, you will meet a representative from your ticket seller's office at the venue prior to the start of the eventThe representative will accompany you into the venue by presenting their credit card to venue personnelPlease remember to bring a government-issued photo ID matching the name on the orderAfter placing your order, please contact your ticket seller directly to arrange a metime and placeThe seller's contact information will be in your order confirmation email A screenshot of this part of the checkout page is being provided as evidence that Mr [redacted] was well-informed of the type of ticket that he'd be receiving Because Mr [redacted] was well-informed of the type of purchase that he was making and did agreed to the website's all sales are final policy no refund or cancellation of his order will be providedIf he has further questions about arranging for the receipt of his tickets Mr [redacted] should contact our customer service department at ###-###-####

Complaint: [redacted] I am rejecting this response because: I am appalled Ticket Galaxy is trying to "bully" the B.B.Bto remove my complaint by saying my term "scalping" is "wrong, prejudicial, and evoke certain racial stereotypes that are not fit for this forum I respectfully request that her complaint and response be removed from the Revdex.com website" Saying something is a racial DOES NOT make it true The definition of scalping from the dictionary is: to resell (tickets, merchandise, etc.) at higher than the official ratesI stand my words this is what has been doneThis is scalping by the definition Speaking the truth is not "allow someone to make defamatory accusations" There is no wrong, prejudicial or racial about ANY of my comments I urge Ticket Galaxy to not make unfounded claims in attempt to deflect Now that I have addressed the attempt to deflect from the actual issue, I would like to address my concern.I have offered two solutions to making me a satisfied customer and I will reiterate those two solutions plus offer an additional one I would like two tickets with the actual cost of $127, since I did pay the service fee of $which should cover the "above face value cost" Return my money completely upon the return of the the $tickets I receive I am willing to accept an additional $ticket and walk away happy Ticket Galaxy has been very kind in their words but just repeating the same thing over and over doesn't make it true NOR and most important does it make it RIGHT That is why there are complaints against them on Ripoff website for the EXCEPT same thing I am saying A person IS TOLD the cost may be higher but the person is mislead into thinking the SERVICE FEE is the increase price but in reality there is an increase cost to the tickets AND a service fee This purchase is 62% OVER face value!!!! That is not reasonable Sincerely, [redacted]

Dear Revdex.com, Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address [redacted] concerns When M [redacted] placed her order at the website [redacted] com, she was obliged to review her order and accept that website’s terms and conditions before her order was completeThese terms and conditions clearly state: Event Tickets Center Terms & Conditions General [redacted] com acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSAll sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face valueTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the tickets Please note that the name on the tickets does not affect the buyer's ability to access the event The terms and conditions were available to [redacted] as a scroll box during the checkout process and as a link on each page of the siteHad [redacted] not clicked on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed her from the checkout page and she would not have been able to go on to complete her orderAlso, the total price, including service fees and delivery charges, was shown to her before she gave her credit card information and completed her order [redacted] agreed to both the price and the terms before sending her order request for processing At no time before placing her order did [redacted] contact the site's Customer Service Department with any questions or for any clarification of the pricing or terms and conditions The site's customer service number is prominently and conspicuously displayed in the title banner of the site [redacted] was made aware of the fact that tickets are in many cases sold above face value and that [redacted] is neither a primary sale box office nor the venue There is no refund due We thank the Better Business Bureau for its assistance in this matter Doug Ticket Galaxy

Dear Revdex.com, Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address [redacted] concerns When [redacted] placed his order from his computer at the website, [redacted] she was obliged to review her order and accept that website’s terms and conditions before his order was completeThese terms and conditions clearly state: General [redacted] acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSAll sales are final As tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face valueTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the tickets Please note that the name on the tickets does not affect the buyer's ability to access the event The following are the rules ("TERMS") that govern use of the eventticketscenter.comWeb Site ("SITE") by the user of the SITE ("USER")By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITESITE reserves the right to change these TERMS at any time, effective immediately upon posting on the SITEIf USER violates these TERMS eventticketscenter.com may terminate USER'S access to the SITE, bar USER from future use of the SITE, cancel USER'S ticket order, and/or take appropriate legal action against USER Above Face Value Tickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each orderSITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price All sales are final Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled date New tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require USER to return the supplied tickets at USER'S expense before receiving any refund USER is entitled to due to cancellationSITE is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank,if any, are not covered by eventticketscenter.com or FulfillerNeither SITE nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets Schedule of Fees and Charges The price charged to USER'S credit card beyond the price of the individual tickets shall include the following fees and charges: · Service Fee: Cost per ticket associated with SITE operation, customer service center operation, and other costs associated with the fulfillment of USER'S ticket request · Delivery: Costs associated with the Delivery Method chosen by USER and the SITE'S arrangement of USER'S ticket delivery by the FULFILLER · Total:Entire amount charged to USER, including each ticket's price as set by the FULFILLER, Service Fee, and Delivery The website terms and conditions were available to [redacted] as a scroll box during the checkout process and as a link on each page of the siteIf [redacted] did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed her from the checkout page and she would not have been able to go on to complete her orderAlso, the total price, including service fees and delivery charges, was given to her before she gave her credit card information and completed her order [redacted] chose to comply with the price and the terms before sending her final order for processing [redacted] was educated to the fact that tickets are in many cases sold above face value and that [redacted] is neither a primary sale box office nor the venue [redacted] freely-chosen acceptance of the price and the terms and conditions indicates that she did make a conscious and educated decision to purchase tickets at the location and price she agreed to There is no refund due Thank you again for mediating, Doug, Ticket Galaxy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to me.There was an option for a $delivery of an actual printed ticketWhy would any one of sound mind pay double to have printed e-tickets mailed to them verses printing them instantly for $I also called to complained during the beginning of February because it was not explained that the tickets are not mailed out until two weeks before the actual event date I purchased the $delivery of actual hard copy tickets to include them in a giftI was extremely disappointed when I found out they would not be mailed out anytime soonI could go back in and purchase more ticket to prove that there is an optionHowever, they will not refund your entire purchase for any reason, to include purchasing ticket insurance.Thank you Revdex.com Sincerely, [redacted]

11pt"> Dear Revdex.com, Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address Mr.Kay’s concerns regarding his order placed on [redacted] ? [redacted] *** states that his original order was placed on January 20, for the “ [redacted] ***: [redacted] ” show in [redacted] for April 2, However, our customer records indicate the only order placed by [redacted] on January 20, at [redacted] was for “ [redacted] ” show in [redacted] on April 4, [redacted] original selected listing included three tickets located in Gallery section, Row G for $per ticket There is no listing indicated for “Zone 3/Tier A-R” at $per ticket on [redacted] Our technology does not alter the name of a seating location selected by a customer during the checkout process; the location listed on a receipt matches the description on the ticket listing page While the “Gallery Section, Row G” listing is currently estimated for delivery on March 29, for the April 2, show, the delivery date of March 31, is clearly indicated on the “Gallery Section, Row G” listing for the April 4, showTherefore, the delivery estimation listed on the receipt for [redacted] original order was indeed correctPlease see the image files "April2.jpg" and "April4.jpg" for verification The “MISC Expenses” charge of $is the service fee for the orderA service fee is applied to each individual ticketTherefore, a $service fee per ticket for all three tickets totals $The total price, including service fees and delivery charges, was given to [redacted] as an itemized breakdown before he gave his credit card information and completed his orderA delivery method must be selected to complete the transactionBy doing so, the itemized breakdown is calculated and displayed at the top of the checkout page [redacted] selected “Standard Delivery” which on [redacted] is a flat rate of $for an entire orderThis information is disclosed on the same primary page where the customer reads and agrees to the website terms and conditionsPlease see the image file "ItemizedOrder.jpg" "CheckoutPage.jpg" for verification When [redacted] placed his order from his computer at the website, [redacted] he was obliged to review his order and accept that website’s terms and conditions before his order was completeThese terms and conditions clearly state: [redacted] [redacted] acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSAll sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face valueTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the tickets Please note that the name on the tickets does not affect the buyer's ability to access the event.The following are the rules ("TERMS") that govern use of the [redacted] Web Site ("SITE") by the user of the SITE ("USER")By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITESITE reserves the right to change these TERMS at any time, effective immediately upon posting on the SITEIf USER violates these TERMS [redacted] may terminate USER'S access to the SITE, bar USER from future use of the SITE, cancel USER'S ticket order, and/or take appropriate legal action against USER Above Face Value Tickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each orderSITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price Orders Orders placed through SITE will be fulfilled by one of SITE'S network of participating TICKET SELLERSContact information for the TICKET SELLER who fulfills USER'S order (hereinafter known as "FULFILLER") will be provided to USER upon completion of the purchase processIf this information is lost, USER may contact CustomerSupport@ [redacted] to retrieve information about the order All sales are final Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require USER to return the supplied tickets at USER'S expense before receiving any refund USER is entitled to due to cancellationSITE is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank,if any, are not covered by [redacted] or FulfillerNeither SITE nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets Schedule of Fees and Charges The price charged to USER'S credit card beyond the price of the individual tickets shall include the following fees and charges: Service Fee: Cost per ticket associated with SITE operation, customer service center operation, and other costs associated with the fulfillment of USER'S ticket request Delivery: Costs associated with the Delivery Method chosen by USER and the SITE'S arrangement of USER'S ticket delivery by the FULFILLER Total:Entire amount charged to USER, including each ticket's price as set by the FULFILLER, Service Fee, and DeliveryTaxes Prices stated on the SITE do not include any state or other local taxes that may apply to USER'S order TICKET SELLERS may collect sales tax as is appropriate for their localityIf taxes are applicable to USER'S order they will be added to USER'S order as a separate charge in addition to the TOTAL.” The website terms and conditions were available to [redacted] as a scroll box during the checkout process and as a link on each page of the siteIf [redacted] did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed him from the checkout page and he would not have been able to go on to complete his order [redacted] chose to comply with the price and the terms before sending his final order for processing At no time before placing his order did [redacted] contact our Customer Service Department with any questions or for any clarification of the pricing or terms and conditionsIf he was unsure about the order he was placing, he was free to call the Customer Service Department at the readily available number or to comparison shop at other sites before finalizing his order Furthermore, our customer records indicate that when [redacted] contacted our Customer Service department on January 20, he claimed he was unable to attend the event date he selected and requested to cancel the orderA customer service representative advised him of our all sales are final policy, though if he had an alternative date in mind, we would look into any options to accommodate an exchange; however this would not cancel the original orderUltimately, our Customer Service Department was able to accommodate an upgrade request and a possible new date change at no additional cost to [redacted] ***A voicemail and email was sent to the customer on January 23, The order was then filled with “Section: Mid Orchestra Left, Row: S." Please see the image file "OrderNotes.jpg" for verification We request that this matter be closed as [redacted] was educated to the fact that tickets are in many cases sold above face value and that [redacted] is neither a primary sale box office nor the venue [redacted] freely-chosen acceptance of the price and the terms and conditions indicates that he did make a conscious and educated decision to purchase tickets at the location and price he agreed to [redacted] order was filled with an upgraded set of tickets at no additional cost There is no refund due

Maureen Shea Revdex.com Re: *** [redacted] – ID # [redacted] Revdex.com, Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address [redacted] concerns When [redacted] placed his order from his computer at the website, [redacted] , he was obliged to review his order and accept that website’s terms and conditions before his order was completeThese terms and conditions clearly state: General [redacted] ("SITE") acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSAll sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual TICKET SELLER, the prices for tickets may be above or below face valueTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the ticketsPlease note that the name on the tickets does not affect the buyer's ability to access the event Above Face ValueTickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each orderSITE and TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on USER'S order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price All sales are finalSince tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges, or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact FULFILLER for a refundFULFILLER may require USER to return the supplied tickets at USER'S expense before receiving any refund USER is entitled to due to cancellationSITE is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank, if any, are not covered by SITE or FULFILLERNeither SITE nor FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets When USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets Schedule of Fees and ChargesThe price charged to USER'S credit card beyond the price of the individual tickets may include the following fees and charges: · Service Fee: Cost per ticket associated with SITE operation, customer service center operation, and other costs associated with the fulfillment of USER'S ticket request · Delivery: Costs associated with the Delivery Method chosen by USER and the SITE'S arrangement of USER'S ticket delivery by FULFILLER The total price stated is the entire amount charged to USER, including each ticket's price as set by FULFILLER, Service Fee, and Delivery The website terms and conditions were available to [redacted] as a scroll box during the checkout process and as a link on each page of the siteIf [redacted] did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed him from the checkout page, and he would not have been able to go on to complete his orderAlso, the total price, including service fees and delivery charges, was given to him before he gave his credit card information and completed his order [redacted] chose to comply with the price and the terms before sending his final order for processingWe do not assume responsibility for [redacted] ’s failure to review his order before making his payment At no time before placing his order did [redacted] contact our Customer Service Department for any clarification on the pricing or terms and conditionsIf he was unsure about the order he was placing or the site he was purchasing the tickets from, he was free to call the Customer Service Department at the readily available number or to comparison shop at other sites before finalizing his order [redacted] was educated to the fact that tickets are in many cases sold above face value and that www[redacted] is neither a primary sale box office nor the venue [redacted] ’s freely-chosen acceptance of the price and the terms and conditions indicates that he did make a conscious and educated decision to purchase tickets at the price he agreed to There is no refund due

Dear Revdex.com, Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address [redacted] concerns When [redacted] placed his order from his computer at the website, stadium-boxoffice.com he was obliged to review his order and accept that website’s terms and conditions before his order was completeThese terms and conditions clearly state: General Stadium-BoxOffice.com acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSAll sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face valueTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the tickets Please note that the name on the tickets does not affect the buyer's ability to access the event.The following are the rules ("TERMS") that govern use of the Stadium-BoxOffice.com Web Site ("SITE") by the user of the SITE ("USER")By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITESITE reserves the right to change these TERMS at any time, effective immediately upon posting on the SITE If USER violates these TERMS Stadium-BoxOffice.com may terminate USER'S access to the SITE, bar USER from future use of the SITE, cancel USER'S ticket order, and/or take appropriate legal action against USERAbove Face Value Tickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each orderSITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price All sales are final Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require USER to return the supplied tickets at USER'S expense before receiving any refund USER is entitled to due to cancellationSITE is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank,if any, are not covered by Stadium-BoxOffice.com or FulfillerNeither SITE nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets Schedule of Fees and Charges The price charged to USER'S credit card beyond the price of the individual tickets shall include the following fees and charges: Service Fee: Cost per ticket associated with SITE operation, customer service center operation, and other costs associated with the fulfillment of USER'S ticket requestDelivery: Costs associated with the Delivery Method chosen by USER and the SITE'S arrangement of USER'S ticket delivery by the FULFILLERTotal:Entire amount charged to USER, including each ticket's price as set by the FULFILLER, Service Fee, and Delivery The website terms and conditions were available to [redacted] as a scroll box during the checkout process and as a link on each page of the siteIf [redacted] did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed him from the checkout page and he would not have been able to go on to complete his order Also, the total price, including service fees and delivery charges, was given to his before he gave his credit card information and completed his order [redacted] chose to comply with the price and the terms before sending his final order for processing [redacted] was educated to the fact that tickets are in many cases sold above face value and that Stadium-boxoffice.com is neither a primary sale box office nor the venue [redacted] ***'s freely-chosen acceptance of the price and the terms and conditions indicates that he did make a conscious and educated decision to purchase tickets at the location and price he agreed to There is no refund due Thank you for mediating, Doug, Ticket Galaxy

Dear Revdex.com, 0pt"> Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address [redacted] concerns When [redacted] placed his order from his computer at the website, [redacted] he was obliged to review his order and accept that website’s terms and conditions before his order was completeThese terms and conditions clearly state: General [redacted] , herein referred to as " [redacted] " or "Site," acts as an intermediary between buyers and ticket sellers, herein referred to as "Ticket Sellers," to facilitate the purchase and sale of event tickets and as such, is not directly involved in the actual ticket sale transaction between the buyers and ticket sellersAll sales are final As tickets sold through Site are often obtained through the secondary market and prices are determined by the individual Ticket Seller, the prices for tickets may be above or below face valueTickets sold through Site are from a third party; therefore, the buyer’s name will not be printed on the ticketsPlease note that the name on the tickets does not affect the buyer’s ability to access the eventThe following are the rules and policies that govern use of Site by the user of the Site, herein referred to as "User." By using or visiting the Site, User expressly agrees to be bound by these Terms and Policies, herein referred to as “Terms,” and to follow these Terms and all applicable laws and regulations governing the Site [redacted] reserves the right to change these Terms at any time, effective immediately upon posting on the SiteIf User violates these Terms, [redacted] may terminate User's access to the Site, bar User from future use of the Site, cancel User's ticket order, and/or take appropriate legal action against User Above Face ValueTickets sold through Site are often obtained through secondary market Ticket Sellers and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each orderSite and its Ticket Sellers are not directly affiliated with any performer, sports team, or venue; and Site does not act as a primary sale box office, unless otherwise statedBy agreeing to these Terms, User agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price All sales are finalSince tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, User will need to contact the Fulfiller for a refundThe Fulfiller may require the User to return the supplied tickets at User's expense before receiving any refund User is entitled to due to cancellation [redacted] is not responsible for providing or securing this refund for UserAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by User's bank, if any, are not covered by [redacted] or FulfillerNeither [redacted] nor the Fulfiller will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen User receives tickets, User should keep them in a safe placePlease note that direct sunlight or heat may damage tickets The website terms and conditions were available to [redacted] as a scroll box during the checkout process and as a link on each page of the siteIf [redacted] did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed him from the checkout page and he would not have been able to go on to complete his orderAlso, the total price, including service fees and delivery charges, was given to him before he gave his credit card information and completed his order [redacted] chose to comply with the price and the terms before sending his final order for processing At no time before placing his order did [redacted] contact our Customer Service Department with any questions or for any clarification of the pricing or terms and conditionsIf he was unsure about the order he was placing, he was free to call the Customer Service Department at the readily available number or to comparison shop at other sites before finalizing his order The Florida statute concerning the resale of event tickets above face value is applicable for events held at venues that are registered non-profits AND have less than 3,tickets soldThe [redacted] concert was held at the [redacted] and sold more than 3,ticketsIn addition, notice of the prohibition against resale of more than one over face value must be printed on the ticket [redacted] was educated to the fact that tickets are in many cases sold above face value and that [redacted] is neither a primary sale box office nor the venue [redacted] freely-chosen acceptance of the price and the terms and conditions indicates that he did make a conscious and educated decision to purchase tickets at the location and price he agreed to There is no refund due

Dear Better Business Bureau, Thank you for mediating this matter It seems that [redacted] concerns and order placing confusion lie with the website, which is [redacted] As stated before, Ticket Galaxy does not operate or own the website, nor the call centerHer concerns with the placing of her order would have to be voiced with the website I am unaware of what research MsFrost has found that claims that we refund outside of our terms and policies, but we make a point to avoid action not in the terms and policies as we really on them to efficiently process and fulfill the orders provided by the websites that we list our tickets on As such, there is currently no refund due Thank you again, Doug, Ticket Galaxy

Complaint: [redacted] I am rejecting this response because: I checked at the venue where the concert is to be held They stated that the tickets are no good and I would not be admitted into the concert on the day of the show Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to meThere was an option for a $delivery of an actual printed ticketWhy would any one of sound mind pay double to have printed e-tickets mailed to them verses printing them instantly for $ I also called to complained during the beginning of February because it was not explained that the tickets are not mailed out until two weeks before the actual event date I purchased the $delivery of actual hard copy tickets to include them in a giftI was extremely disappointed when I found out they would not be mailed out anytime soon I could go back in and purchase more ticket to prove that there is an optionHowever, they will not refund your entire purchase for any reason, to include purchasing ticket insuranceThank you Revdex.com Sincerely, [redacted]