Ticket Galaxy

Dear Revdex.com,
">
Thank you for bringing this matter to our attentionWe take
customer service very seriously and would like to take the time to address Ms
Riley’s concerns
*** *** placed her order on the resale website is
***.org/, which has a disclaimer placed in
large font near the top right of the pageThis disclaimer states:
About: We are a resale marketplaceWe are not a box office or
venueThis site is not owned by *** *** *** ***
Price: Ticket Prices may be above or below face value
When *** *** placed her order from her computer at the website,
*** she was obliged to review her order
and accept that website’s terms and conditions before her order was complete
We rely on the terms and policies of the website to efficiently process orders
These terms and conditions clearly state:
General***.org
acts as an intermediary between buyers and ticket sellers ("TICKET
SELLERS") to facilitate the purchase and sale of event tickets, and as
such is not directly involved in the actual ticket sale transaction between the
buyers and TICKET SELLERS.All sales are finalAs tickets
sold through SITE are often obtained through the secondary market and prices are
determined by the individual ticket seller, the prices for tickets may be above
or below face valueTickets sold through SITE are from a third party; therefore,
the buyer's name will not be printed on the tickets. Please note that the
name on the tickets does not affect the buyer's ability to access the event
The following are the rules ("TERMS") that govern use of the
*** Web Site ("SITE") by the user
of the SITE ("USER")By using or visiting the SITE, USER expressly
agrees to be bound by these TERMS and to follow these TERMS and all applicable
laws and regulations governing the SITESITE reserves the right to change these
TERMS at any time, effective immediately upon posting on the SITEIf USER
violates these TERMS ***s.org may terminate
USER'S access to the SITE, bar USER from future use of the SITE, cancel USER'S
ticket order, and/or take appropriate legal action against USER
Above Face ValueTickets sold
through SITE are often obtained through secondary market TICKET SELLERS and are
being resold, in many cases, above the price or "face value" listed
on the ticketAll ticket prices include additional service charges and
handling fees as defined on each orderSITE and its TICKET SELLERS are not
directly affiliated with any performer, sports team, or venue; and SITE does
not act as a primary sale box office, unless otherwise statedBy agreeing to
these TERMS, USER agrees that the purchase price for tickets on their order
does not reflect the original purchase price of the ticket and may be either
higher or lower than the original purchase price
All sales are finalSince tickets are a one-of-a-kind
item and not replaceable, there are no refunds, exchanges or cancellationsIf
an event is postponed or rescheduled, tickets will be honored for the
rescheduled dateNew tickets will not need to be issuedIf an event is
cancelled without a rescheduled date, USER will need to contact the FULFILLER
for a refundThe FULFILLER may require USER to return the supplied tickets at
USER'S expense before receiving any refund USER is entitled to due to
cancellationSITE is not responsible for providing or securing this refund for
USERAny shipping and handling charges are not refundableRefunds will be
processed in the same currency as the original orderConversion charges,
including though not exhaustive of the ones issued by USER'S bank,if any, are
not covered by ***.org or FulfillerNeither
SITE nor the FULFILLER will issue exchanges or refunds after a purchase has
been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives
tickets, USER should keep them in a safe placePlease note that direct
sunlight or heat may damage tickets
The website terms and
conditions were available to *** *** as a scroll box during the checkout
process and as a link on each page of the siteIf *** *** did not click on
the “yes” button on the checkout page that states “I agree to the Terms & Conditions,”
the software would have removed her from the checkout page and she would not
have been able to go on to complete her orderAlso, the total price, including
service fees and delivery charges, was given to her before she gave her credit
card information and completed her order*** *** chose to comply with the
price and the terms before sending her final order for processing
Because the terms and policies were accepted prior to placing the
order, there is no refund due
We hope that *** *** enjoyed her show
Thank you,
Doug, Ticket Galaxy

DO NOT BUY TICKETS FROM TICKEY GALAXY I purchased floor seats for the *** Concert in Austin for my kids to see a concert and surprised them with the gift They were SO EXCITED days later got an email asking me to call in regards to my tickets Lo and behold "their supplier oversold the floor seats" and they don't have any for me after allThey then offered me tickets in the nosebleed section instead It's a scam and they shouldn't be allowed on the internet

Dear Revdex.com,
Thank you for letting us know about *** *** concerns
",sans-serif>We’re very sorry that he had taken the time to drive to our
state to go see a concert at *** ***, but the performer had postponed due
to illnessA concert going “best practice” is to check with the venue directly
the day before a show to ensure no changes have taken place However,
unless the show is outright cancelled, we are unable to offer a refund, as the
tickets will be valid for the postponed date, when it’s announcedIf the show
is cancelled completely, we will of course refund *** *** the cost of his tickets
less the delivery fee
Unfortunately, until that time, no refund is due
Thank you,
Doug, Ticket Galaxy

Dear Revdex.com,
Thank you for bringing Mrs***’s concerns to our
attentionWe take matters of legitimacy very seriously
As of receiving this complaint, the first thing I did was
pull up Mrs***’s ticketsI show fully populated fields, including
seating
information and barcodesUnfortunately, sometimes on a user’s end, if their
pdf viewer isn’t up to date, the fields may not populate, but this is a very
rare occurrenceWhen this happens, typically a customer will call into our
office, and we’re able to send the file directly to the customer’s e-mail, and
the customer will then open and print from a different computer, resolving the
issueUnfortunately, Mrs*** never contacted our office, and brought these
tickets with her to the event
The name appearing on the tickets belongs to the person who
originally bought the tickets, and does not affect entry in any way
Unfortunately, because Mrs*** never contacted us, no
refund is due
Thank you for mediating,
Doug, Ticket Galaxy

Dear Revdex.com,
"
line-height:16.5pt">Thank you for bringing this
matter to our attentionWe take customer service very seriously and would like
to take the time to address *** ***’s concerns
When *** *** placed her
order from her computer at the website, *** she was obliged
to review her order and accept that website’s terms and conditions before her
order was completeThese terms and conditions clearly state:
General
*** ("SITE") acts as an intermediary
between buyers and ticket sellers ("TICKET SELLERS") to facilitate
the purchase and sale of event tickets, and
as such is not directly involved in the actual ticket sale transaction between
the buyers and TICKET SELLERSTickets sold through SITE are from a third
party; therefore, the buyer's name will not be printed on the ticketsPlease
note that the name on the tickets does not affect the buyer's ability to access
the event
Above
Face Value
Tickets sold through SITE are often obtained through secondary market TICKET SELLERS and
are being resold, in many cases, above the price or "face value"
listed on the ticketAll ticket prices include additional service charges and
handling fees as defined on each orderSITE and its TICKET SELLERS are not
directly affiliated with any performer, sports team, or venue; and SITE
does not act as a primary sale box office, unless otherwise statedBy agreeing
to these TERMS, USER agrees that the purchase price for tickets on their order
does not reflect the original purchase price of the ticket and may be either
higher or lower than the original purchase price
All sales are final
Since tickets are a one-of-a-kind item and not replaceable, there
are no refunds, exchanges or cancellationsIf an event is postponed
or rescheduled, tickets will be honored for the rescheduled dateNew tickets
will not need to be issuedIf an event is cancelled without a rescheduled
date, USER will need to contact the FULFILLER for a refundThe FULFILLER may
require the USER to return the supplied tickets at USER's expense before
receiving any refund USER is entitled to due to cancellation***
is not responsible for providing or securing this refund for USERAny shipping
and handling charges are not refundableRefunds will be processed in the same
currency as the original orderConversion charges, including though not
exhaustive of the ones issued by USER'S bank, if any, are not covered by
*** or FULFILLERNeither *** nor the FULFILLER
will issue exchanges or refunds after a purchase has been made or for lost,
stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should
keep them in a safe placePlease note that direct sunlight or heat may damage
tickets
Pricing
All prices are in United States Dollars (USD) unless otherwise
specifically statedSITE cannot confirm the price of an item until after an
order is completed by USERDespite SITE's best efforts, a small number of the
items listed on the SITE may be priced incorrectlyIf the FULFILLER discovers
an item's correct price is higher than the stated price, the FULFILLER will
either complete the order at the original price, contact USER to inform them of
different price with an option to purchase, or cancel USER's order and notify
USER of such cancellation
Schedule of Fees and Charges
The price charged to USER's credit card beyond the price of the individual tickets
shall include the following fees and charges:
Service Fee: Cost per ticket associated with SITE operation,
customer service center operation, and other costs associated with the
fulfillment of USER's ticket request
Delivery: Costs associated with
the Delivery Method chosen by USER and the SITE's arrangement of USER's
ticket delivery by the FULFILLER
Total: Entire amount charged
to USER, including each ticket's price as set by the FULFILLER, Service
Fee, and Delivery
The website terms and conditions were available to *** ***
as a scroll box during the checkout process and as a link on each page of the
siteIf *** *** did not click on the “yes” button on the checkout page
that states “I agree to the Terms & Conditions,” the software would have
removed her from the checkout page and she would not have been able to go on to
complete her orderAlso, the total price, including service fees and delivery
charges, was given to her before she gave her credit card information and
completed her order*** *** chose to comply with the price and the
terms before sending her final order for processing
*** *** was educated to the fact that tickets are in many
cases sold above face value and that *** is neither a
primary sale box office nor the venue*** ***’s freely-chosen
acceptance of the price and the terms and conditions indicates that she did
make a conscious and educated decision to purchase tickets at the location and
price she agreed to
There is no refund due
Thank you again for mediating,
Doug, Ticket Galaxy

Complaint: ***
I am rejecting this response because: Ticket Galaxy continues to prove the lack of interest it shares with their customers and is unwilling to help rectify the situation Businesses like this should not be allowed to operate in the U.S
Sincerely,
Justin ***

Dear Revdex.com,Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address *** *** concerns.When *** *** placed her order from her computer at the website, Stadium-Boxoffice.com she was obliged
to review her order and accept that website’s terms and conditions before her order was completeThese terms and conditions clearly state:General Stadium-BoxOffice.com acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERS. All sales are finalAs tickets sold through *** are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face valueTickets sold through *** are from a third party; therefore, the buyer's name will not be printed on the tickets. Please note that the name on the tickets does not affect the buyer's ability to access the event.The following are the rules ("TERMS") that govern use of the Stadium-BoxOffice.com Web *** ("SITE") by the user of the *** ("USER")By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITE*** reserves the right to change these TERMS at any time, effective immediately upon posting on the SITEIf USER violates these TERMS Stadium-BoxOffice.com may terminate USER'S access to the SITE, bar USER from future use of the SITE, cancel USER'S ticket order, and/or take appropriate legal action against USER.Above Face Value Tickets sold through *** are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each order*** and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and *** does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price.All sales are final Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require USER to return the supplied tickets at USER'S expense before receiving any refund USER is entitled to due to cancellation*** is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank,if any, are not covered by Stadium-BoxOffice.com or FulfillerNeither *** nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets.Schedule of Fees and Charges The price charged to USER'S credit card beyond the price of the individual tickets shall include the following fees and charges:Service Fee: Cost per ticket associated with *** operation, customer service center operation, and other costs associated with the fulfillment of USER'S ticket request.Delivery: Costs associated with the Delivery Method chosen by USER and the *** arrangement of USER'S ticket delivery by the FULFILLER.Total:Entire amount charged to USER, including each ticket's price as set by the FULFILLER, Service Fee, and Delivery.The web*** terms and conditions were available to *** *** as a scroll box during the checkout process and as a link on each page of the siteIf *** *** did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed her from the checkout page and she would not have been able to go on to complete her orderAlso, the total price, including service fees and delivery charges, was given to her before she gave her credit card information and completed her order*** *** chose to comply with the price and the terms before sending her final order for processing.*** *** was educated to the fact that tickets are in many cases sold above face value and that Stadium-Boxoffice.com is neither a primary sale box office nor the venue*** *** freely-chosen acceptance of the price and the terms and conditions indicates that she did make a conscious and educated decision to purchase tickets at the location and price she agreed to.There is no refund due.Thank you again for mediating,Doug, Ticket Galaxy

Revdex.com,
Thank you for bringing this
matter to our attentionWe take customer service very seriously and would like
to take the time to address MsSilva's concerns
When MsSilva placed her
order from her computer at the website, www.BoxOfficeTicketSales.com, she was
obliged to review her order and accept that website’s terms and conditions
before her order was completeThese terms and conditions clearly state:
General
BoxOfficeTicketSales.com ("SITE") acts as an intermediary between
buyers and ticket sellers ("TICKET SELLERS") to facilitate the
purchase and sale of event tickets, and as such is not directly involved in the
actual ticket sale transaction between the buyers and TICKET SELLERSAll sales
are finalAs tickets sold through SITE are often obtained through the
secondary market and prices are determined by the individual TICKET SELLER, the
prices for tickets may be above or below face valueTickets sold through SITE
are from a third party; therefore, the buyer's name will not be printed on the
ticketsPlease note that the name on the tickets does not affect the buyer's
ability to access the event
The website terms and
conditions were available to MsSilva as a scroll box during the checkout
process and as a link on each page of the siteIf MsSilva did not click on
the "yes" button on the checkout page that states "I agree to the Terms &
Conditions," the software would have removed her from the checkout page and she
would not have been able to go on to complete her orderAlso, the total price,
including service fees and delivery charges, was given to her before she gave her
credit card information and completed her orderThe complete breakdown of the
order is provided at the top of checkout page which breaks down the total into
the price per ticket, service fee per ticket and the delivery fee for the
orderThis breakdown and total is also given to the customer on the review
page before submitting the order for final processingMsSilva chose to
comply with the price and the terms before sending her final order for
processing
At no time before placing her
order did MsSilva contact our Customer Service Department with any questions
or for any clarification of the pricing and terms and conditionsIf she was
unsure about the order she was placing, she was free to call the Customer
Service Department at the readily available number or to comparison shop at
other sites before finalizing her order
MsSilva was educated to the
fact that tickets are in many cases sold above face value and that www.BoxOfficeTicketSales.com
is neither a primary sale box office nor the venueMsSilva's freely-chosen
acceptance of the price and the terms and conditions indicates that she did
make a conscious and educated decision to purchase tickets at the price she
agreed to
There is no refund due

Dear Revdex.com,
8.5pt">Thank you for bringing this to our attentionWe take matters of
customer service very seriously
When the customer placed her order, the tickets were not available
in the location that she had requestedWhen that happened, our seating
department reached out to *** *** and informed her of the errorAt that time,
*** *** accepted the alternate tickets offered at a $total discountBecause
she had accepted the alternates, we aren’t able to offer a refund for the
tickets that she agreed to at this time
Thank you again for mediating,
Doug, Ticket Galaxy

Dear Revdex.com,
class="MsoNormal" "margin: 0in 0in 0pt;">Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address Mr*** concerns
Mr*** placed two separate orders for tickets through our website, ***The first transaction he completed independently: two tickets for the 8PM, November 15th showing of *** ***: *** *** ***The itemized subtotal including the selected ticket listing, service fee, and delivery fee were disclosed for review prior to Mr*** giving his credit card information and placing the order on September 24th,
To finalize his order, Mr*** was obliged to accept that website’s terms and conditionsThese terms and conditions clearly state:
General
*** ("SITE") acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the ticketsPlease note that the name on the tickets does not affect the buyer's ability to access the event.
The following are the rules or "TERMS" that govern use of the SITE by USER, the USER of the SITE ("USER")By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITE*** *** reserves the right to change these TERMS at any time, effective immediately upon posting on the SITEIf USER violates these TERMS Ticket network.com may terminate USER's access to the SITE, bar USER from future use of the SITE, cancel USER's ticket order, and/or take appropriate legal action against USER. Above Face Value
Tickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each orderSITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price.
All sales are final
Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require the USER to return the supplied tickets at USER's expense before receiving any refund USER is entitled to due to cancellation*** is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank, if any, are not covered by *** or FULFILLERNeither *** nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets.
The website terms and conditions were available to Mr*** as a scroll box during the checkout process and as a link on each page of the siteIf Mr*** did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed him from the checkout page and he would not have been able to go on to complete his orderMr*** chose to comply with the price and the terms before sending his final order for processing
Our records indicate Mr*** contacted our Customer Service Department on October 3rd, to switch his purchased tickets to a 3:30PM show and place an order for two additional tickets to this eventThe representative explained the only available option to fulfill the desired new time and quantity was to exchange for an upgraded set of tickets, amounting to $
Before taking Mr*** credit card information, the customer service representative explained that this was a separate transaction on top of his original online order of $196.50, as our all sales are final policy still standsMr*** was advised that all phone orders are bound to the same terms and conditions found on our website, ***If Mr*** was unsure about the order he was placing, he was free to tell this to the representative before finalizing his order and giving the credit card information over the phone
Mr*** was educated to the fact that tickets are in many cases sold above face value and that *** is neither a primary sale box office nor the venueMr*** freely-chosen acceptance of the price and the terms and conditions indicates that he did make a conscious and educated decision to purchase tickets at the price he agreed to
Mr*** called back on October 7th, and stated that he did not agree to the second charge, thinking $was the total cost of both orders combinedThe same customer service representative who had processed the second order explained once again that the two transactions are separateThe second order doubled the ticket quantity and upgraded to a closer rowAs such, the charge is little over double what the customer had placed for the first orderOur website terms and policies for the first order still stand regardless of the second order
The customer further stated he thought the matinee showing would be half the price of the evening showThe representative explained that no one in our company had mentioned such a comparison and had only explained the cost of upgrading the tickets with a second order per Mr*** specifications
It is our good faith belief that Mr*** is attempting to circumvent our all sales are final policyTherefore, no refund is due

Revdex.com,
Attached is a copy of the response we provided to the credit card company when MrLane filed a chargebackSince it is a violation of merchant processing to provide a credit once a chargeback has been filed we are not able to provide a refund at this timeIf the credit has not appeared on MrLane's credit card statement as of this time he should contact his credit card company directly since they are the ones responsible for reversing the charge once we accepted the chargeback
Our customer service department cannot offer much assistance since MrLane has decided to pursue a refund through his credit cardHowever, he can see that we did not contest his charge and therefore the money should be returned to him

*** ***
Revdex.com
Re: *** *** * ** ***
Revdex.com,
As previously stated,
although *** *** wanted to purchase tickets directly from the ***, she completed
her purchase on an independent websiteTicket Galaxy is a third party ticket
seller who lists tickets for sale via ***We do not
own, operate, or manage the website, and do not have control over its
advertising techniquesHowever, we are familiar with the website’s terms and
policies, which clearly state that they are a secondary ticket market (not the
venue or box office) and tickets may be sold above face valueAgain, *** ***
was required to read and agree to these terms and policies before the order was
completeAll of the information was provided to *** *** before she made her
final purchaseWe hope this fully explains the matter; however, there is still
no refund due

Dear Revdex.com -
Thanks again for your help in mediating this matter We regret that Ms*** has rejected our responseAs I noted in my response, Ticket Galaxy does not own or operate the website on which Ms*** made her purchase and we are not responsible for that website's marketing or conduct, just as, say, a used books seller is not responsible for the website it markets and sells its products through
Thank you,
Dan
Ticket Galaxy

Complaint:
I am rejecting this response because:
Ticket Galaxy claims - "It is quite possible that MrMartin does not remember the specifics of the checkout process, however all of the contested information is very much contained therein."
I claim -- It is also quite possible that your company employs shady business practices whereby hidden fees are not disclosed until after orders have been submitted
Despite your claim and your MONTH-LONG delay in responding to my last rejection, I do in fact remember everything regarding this transaction Your suggestion that I go through the ordering steps again on your website is not acceptable One can not proceed past the first page of your ticket ordering website without entering your credit card information Do you honestly think I am going to enter my credit card information again? So that you can charge me a SECOND time?
It really is shocking that you refuse to consider refunding my money Is quality customer service of such little importance to you? In today's economy, where entertainment dollars are limited, I would think companies, such as yourself, would rely on positive customer experiences to set them apart from the competition It is clear to me that Ticket Galaxy does not value their customers' experience I have and will continue to tell every person I know not to do business with Ticket Galaxy I will continue to post the same message to every social media platform to which I subscribeI am continuing to request that you refund my money for this transaction
Sincerely,
Jesse Martin

Complaint: ***
I am rejecting this response because:
The disclosure of a third party merchant on the initial website is incorrect and misleadingI have contacted the Providence *** *** *** and notified them of this deceptive ticket sales websiteThey are looking into infractions of copyright and other issues and are notifying customers of this ticket scamTicket Galaxy also did not deliver the tickets that were originally purchasedOriginal ticket purchased were for row V left balconyThe tickets issued were row V center balcony, where there was a large pole and disruptive lightsTicket Galaxy did not inform me of the change in seating location prior to the show, even after calling to request a refundThese seats were not equal or upgrade in any wayTherefore, the merchandise was not delivered as purchased.
Customer Service is the lowest priority for this businessChase Credit Card Customer Service called this company on my behalf to mediate a refund, given the deceptive business practices and faulty merchandise that were delivered to meDoug (last name undisclosed), refused to talk to them and instructed that I contact them directlyI contacted Ticket Galaxy directed and they informed me that they would not speak to meThis is a scam operation with multiple complaints filed with the Revdex.com.
Further, the all sales final policy was not readableAll sales final precludes an agreement that the consumer transaction was transparent in what was being purchasedThis was not the case with this transaction, and so I would argue that in the interest of Customer Service, a full or partial refund should be issued.
I will not accept the businesses responseI have also engaged the Connecticut Department of Consumer Affairs in this matter.
Sincerely,
*** ***

Dear Revdex.com,We regret that *** *** continues to reject our responses. As previously mentioned, we will not be offering a refund at this timeWe regret that *** *** has taken this as disrespectful, as there is no disrespect inferred on our endWe are only standing by the terms and policies that were agreed to when the order was placed. Thank you for the continued mediation,Doug, Ticket Galaxy

Dear Revdex.com -We regret to learn that Mr*** has rejected our response This situation is unfortunate, and we are unfortunately unable to help further.As our prior response noted, our transaction with Mr***, by the terms and conditions he agreed to, was final upon completion We did assist Mr*** in arranging to resell the tickets in question, for as he notes, "The only thing the business did was to provide me with a 1-number for a third-party reseller[.]" We regret that our assistance did not lead to Mr*** successfully selling the tickets, but, again, "we take no responsibility for his success or failure to do so."We did not lie about assisting Mr***, neither in fact, nor by implication Our assistance merely failed to lead to a positive outcome for Mr***.Thank you for your assistance in this matter.DanTicket Galaxy

Dear Revdex.com,Thank you for continuing to moderate this matter. We regret that *** *** has rejected our responseHowever, our stance on his order and the terms and policies in general has not changed. There is still no refund due. Thank you,Doug, Ticket Galaxy

Revdex.com,
Thank you for bringing this
matter to our attentionWe take customer service very seriously and would like
to take the time to address MrBurton's concerns
MrBurton claims that he
made his purchase from www.NationTicket.com,
however this is not trueMrBurton placed his order on www.TicketNetwork.comYes, his
allegation that when you Google LiveNation, NationTicket.com pops up, is true,
however neither TicketNetwork, nor www.TicketNetwork.com
are NationTicket or www.NationTicket.comHis inclusion of this information to
the Revdex.com is misleading and is not an accurate representation
of TicketNetwork or his actual ticket buying experienceThis information
should not be the basis for this customer’s complaint because MrBurton did
not purchase his tickets from NationTicket and is therefore untrue
When MrBurton did email our
customer service department he made the same allegationA customer service
representative explained to him on two separate occasions that his purchase was
made on www.TicketNetwork.com, which
again has no relation to www.NationTicket.com
MrBurton did complete his purchase for tickets to Kiss and Def Leppard on
TicketNetwork.com from his own computer and without the assistance of a
customer service representative
In completing his purchase
MrBurton was provided with numerous opportunities to read the website’s terms
and policies, along with all of the shorter disclosures which state, in short:
Tickets
may not ship immediately
We
are a resale marketplace, not a box office or venue
Your
seats are together unless noted
All
prices are in U.SDollars (USD)
Prices
may be above or below face value
All
sales are final
The website's actual terms and policies also clearly
state:
General
TicketNetwork.com ("SITE") acts as an
intermediary between buyers and ticket sellers ("TICKET SELLERS") to
facilitate the purchase and sale of event tickets, and as such is not directly
involved in the actual ticket sale transaction between the buyers and TICKET
SELLERSTickets sold through SITE are from a third party; therefore, the
buyer's name will not be printed on the ticketsPlease note that the name on
the tickets does not affect the buyer's ability to access the event
The website terms and
conditions were available to MrBurton as a scroll box during the checkout
process and as a link on each page of the siteIf MrBurton did not click on
the "yes" button on the checkout page that states "I agree to the Terms &
Conditions," the software would have removed him from the checkout page and he
would not have been able to go on to complete his orderAlso, the total price,
including service fees and delivery charges, was given to him before he gave his
credit card information and completed his orderMrBurton chose to comply
with the price and the terms before sending his final order for processing
At no time before placing his
order did MrBurton contact our Customer Service Department with any questions
or for any clarification of the pricing and terms and conditionsIf he was
unsure about the order he was placing, he was free to call the Customer Service
Department at the readily available number or to comparison shop at other sites
before finalizing his order
MrBurton was educated to
the fact that tickets are in many cases sold above face value and that www.TicketNetwork.com
is neither a primary sale box office nor the venueMrBurton's freely-chosen
acceptance of the price and the terms and conditions indicates that he did make
a conscious and educated decision to purchase tickets at the price he agreed
to
Additionally, the website
that MrBurton references in his complaint is not the website where his order
was placed, and therefore this information is irrelevant in regards to his
actual order
We hope this fully explains
the matter however, there is no refund due

Revdex.com,
Thank you for bringing this matter to our attentionWe take
customer service seriously and appreciate the
opportunity to respond to Ms
Mabey's concerns
According to our customer service records, MsMabey did
file a chargebackThe chargeback was received by us and responded to on
January 5, After reviewing the response we supplied, the credit card company did close the chargeback
in our favor, so MsMabey's account was debited at this timeHowever, in
February, we received notice that the cardholder wanted to pursue arbitration
through the chargeback process to reverse the chargeSince the financial burden
or arbitration falls on the merchant we declined to participate therefore reversing
the earlier decision On March 13,
we received notification that our account was debited for the full $for
MsMabey's transaction
All of the documentation we have received regarding Ms
Mabey's transaction indicates that she has retained the refundIf her bank has
informed her otherwise, we encourage her to contact her bank since our records
show that she has been refunded in full
We hope this fully explains the matter