Ticket Galaxy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10097622, and find that this resolution is satisfactory to me. Thank you for your assistance in resolving this matter
Sincerely,
*** ***

I attempted to purchase tickets from Ticket GalaxyThey were good seats, and I paid accordinglyThey called me a couple hours later and said they didn't actually even have the tickets they had sold me, but instead would give me much worse seats for a minor discountI said, "no, I'm not interested in that." They refused to refund my moneyAvoid this company like the plague

Dear Revdex.com,Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address *** ***' concerns.When *** *** placed her order from her computer at the website, ***, she was obliged to review her order and accept that website’s terms and conditions before her order was completeThese terms and conditions clearly state:General*** ("SITE") acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the ticketsPlease note that the name on the tickets does not affect the buyer's ability to access the event.The following are the rules or "TERMS" that govern use of the SITE by USER, the USER of the SITE ("USER")By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITE. ticketsmate.com reserves the right to change these TERMS at any time, effective immediately upon posting on the SITEIf USER violates these TERMS ticketsmae.com may terminate USER's access to the SITE, bar USER from future use of the SITE, cancel USER's ticket order, and/or take appropriate legal action against USER.Above Face ValueTickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each order. SITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price.All sales are finalSince tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require the USER to return the supplied tickets at USER's expense before receiving any refund USER is entitled to due to cancellation. ticketsmate.com is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank, if any, are not covered by ticketsmate.com or FULFILLERNeither ticketsmate.com nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets.Ticket AvailabilitySITE cannot guarantee ticket availability until USER is in possession of their ticketsGenerally, all ticket listings on SITE are a unique set of tickets from an individual TICKET SELLERSome ticket listings on SITE may only be representations of available tickets and not actual seat locations or currently available tickets.Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is receivedIf equivalent or better seat locations are available at the same price, the TICKET SELLER will fill the order with the alternative seat locationsIf no alternates are available, either the USER's credit card will not be charged at all or the entire amount will be refunded, and USER will be notified that the ticket request has been rejected.The website terms and conditions were available to *** *** as a scroll box during the checkout process and as a link on each page of the siteIf *** *** did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed her from the checkout page and she would not have been able to go on to complete her orderAlso, the total price, including service fees and delivery charges, was given to her before she gave his credit card information and completed her order*** *** chose to comply with the price and the terms before sending her final order for processing.At no time before placing her order did *** *** contact our Customer Service Department with any questions or for any clarification of the pricing or terms and conditionsIf she was unsure about the order she was placing, she was free to call the Customer Service Department at the readily available number or to comparison shop at other sites before finalizing her order.When we realized that we would be unable to fulfill the request in the area specified, we contacted the customer to offer alternates at a discountThe representative noted that the customer had accepted the alternates at a $total refund, not per ticketWhen *** *** contacted our Customer Service Team, she was told that the refund was not per ticket, but the total amount as wellShe then demanded a supervisor, who reiterated the same thing, as is noted by all of our calls. As of July 20th, the tickets have been delivered and accepted by the customer, through delivery of *** ***. Because the customer accepted the alternates at a discount, we are unable to further discount the tickets at this point.There is no refund due

Dear Revdex.com - Thank you for mediating this issue We value the opportunity to address Mr*** ***'s concerns.Mr*** selected a ticketing option tailored to customers who want to attend their event for a given price, but who are not concerned about the exact location of their seats,
in particular Mr*** requested tickets seating him in the Balcony of the venue The tickets we will provide Mr*** will seat him in the Balcony as his order indicates.Mr*** agreed to the terms and conditions governing his order before completing that order, including the clause that indicates that "All sales are final."It is unfortunate that the tickets Mr*** will receive are not in his preferred balcony section, but the tickets do conform to Mr***'s order.Furthermore, we guarantee that the tickets Mr*** receives will be valid for entry, and not, as he puts it "bad tick".We sincerely hope that Mr*** enjoys the *** *** concert.Thanks,DanTicket Galaxy

Revdex.com,
Thank you for bringing this matter to our attentionWe take
customer service seriously and appreciate the
opportunity to respond to *** *** concerns
According to our customer service records, *** *** has
contacted our sales department via email on May 20, (yesterday)The email
was sent with a time stamp of 3:06pm EST, and a customer service representative
responded to him at 3:46pm EST on the same dayWe're unsure why *** ***
would claim that the email was undeliverable as it was received on our end and
it was also responded to in a timely fashionAdditionally, a customer service
representative also called *** *** later that night and spoke to him about
his concerns
*** *** also purchased tickets to a concert that were
advertised as:
Section: Lawn, Row: GA
GA commonly stands for General Admission and this is also
clearly labeled on the accompanying venue map on the website that *** ***
placed his order onIn his email dated May 20, *** *** stated that he is
disabled and cannot stand for the entire concert and is looking for assistance
The customer service representative did call *** *** and offered to help
him find other tickets, however there would be an increase of price for actual
seats versus general admission ticketsAlso during this conversation, *** *** agreed to rescind his chargeback that he filed and was willing to work
with our customer service department for a solution
We are also attaching a copy of *** *** order receipt
which indicates that he did willingly purchase General Admission ticketsAlso
included is a screenshot of our customer service records and a screenshot of the
venue map from the website
Additionally, *** *** was required to read and agree to
the website's terms and policies before completing his purchaseThe website’s
policies explicitly stated:
GeneralOnlyMaster.com ("SITE") acts as an
intermediary between buyers and ticket sellers ("TICKET SELLERS") to
facilitate the purchase and sale of event tickets, and as such is not directly
involved in the actual ticket sale transaction between the buyers and TICKET
SELLERSAll sales are finalAs tickets sold through SITE are often obtained
through the secondary market and prices are determined by the individual TICKET
SELLER, the prices for tickets may be above or below face valueTickets sold
through SITE are from a third party; therefore, the buyer's name will not be
printed on the ticketsPlease note that the name on the tickets does not
affect the buyer's ability to access the event
Since our customer service department is currently working
with *** ***, and *** *** agreed to the website’s policies no refund
will be provided at this time

Dear Revdex.com,
"
line-height:16.5pt">Thank you for bringing this
matter to our attentionWe take customer service very seriously and would like
to take the time to address *** ***’s concerns
When *** *** placed her
order from her computer at the website, *** she was obliged
to review her order and accept that website’s terms and conditions before her
order was completeThese terms and conditions clearly state:
General
*** ("SITE") acts as an intermediary
between buyers and ticket sellers ("TICKET SELLERS") to facilitate
the purchase and sale of event tickets, and
as such is not directly involved in the actual ticket sale transaction between
the buyers and TICKET SELLERSTickets sold through SITE are from a third
party; therefore, the buyer's name will not be printed on the ticketsPlease
note that the name on the tickets does not affect the buyer's ability to access
the event
Above
Face Value
Tickets sold through SITE are often obtained through secondary market TICKET SELLERS and
are being resold, in many cases, above the price or "face value"
listed on the ticketAll ticket prices include additional service charges and
handling fees as defined on each orderSITE and its TICKET SELLERS are not
directly affiliated with any performer, sports team, or venue; and SITE
does not act as a primary sale box office, unless otherwise statedBy agreeing
to these TERMS, USER agrees that the purchase price for tickets on their order
does not reflect the original purchase price of the ticket and may be either
higher or lower than the original purchase price
All sales are final
Since tickets are a one-of-a-kind item and not replaceable, there
are no refunds, exchanges or cancellationsIf an event is postponed
or rescheduled, tickets will be honored for the rescheduled dateNew tickets
will not need to be issuedIf an event is cancelled without a rescheduled
date, USER will need to contact the FULFILLER for a refundThe FULFILLER may
require the USER to return the supplied tickets at USER's expense before
receiving any refund USER is entitled to due to cancellation***
is not responsible for providing or securing this refund for USERAny shipping
and handling charges are not refundableRefunds will be processed in the same
currency as the original orderConversion charges, including though not
exhaustive of the ones issued by USER'S bank, if any, are not covered by *** or FULFILLERNeither *** nor the FULFILLER
will issue exchanges or refunds after a purchase has been made or for lost,
stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should
keep them in a safe placePlease note that direct sunlight or heat may damage
tickets
Pricing
All prices are in United States Dollars (USD) unless otherwise
specifically statedSITE cannot confirm the price of an item until after an
order is completed by USERDespite SITE's best efforts, a small number of the
items listed on the SITE may be priced incorrectlyIf the FULFILLER discovers
an item's correct price is higher than the stated price, the FULFILLER will
either complete the order at the original price, contact USER to inform them of
different price with an option to purchase, or cancel USER's order and notify
USER of such cancellation
Schedule of Fees and Charges
The price charged to USER's credit card beyond the price of the individual tickets
shall include the following fees and charges:
Service Fee: Cost per ticket associated with SITE operation,
customer service center operation, and other costs associated with the
fulfillment of USER's ticket request
Delivery: Costs associated with
the Delivery Method chosen by USER and the SITE's arrangement of USER's
ticket delivery by the FULFILLER
Total: Entire amount charged
to USER, including each ticket's price as set by the FULFILLER, Service
Fee, and Delivery
The website terms and conditions were available to *** *** as a scroll box during the checkout process and as a link on each page of the
siteIf *** *** did not click on the “yes” button on the checkout page
that states “I agree to the Terms & Conditions,” the software would have
removed her from the checkout page and she would not have been able to go on to
complete her orderAlso, the total price, including service fees and delivery
charges, was given to her before she gave her credit card information and
completed her order*** *** chose to comply with the price and the
terms before sending her final order for processing
*** *** was educated to the fact that tickets are in many
cases sold above face value and that Eventticketscenter.com is neither a
primary sale box office nor the venue*** ***’s freely-chosen
acceptance of the price and the terms and conditions indicates that she did
make a conscious and educated decision to purchase tickets at the location and
price she agreed to
There is no refund due
Thank you again for mediating,
Doug, Ticket Galaxy

Complaint: ***
I am rejecting this response because: This is scalping behind a veil of advertisement. I understood they were a resale. They charged an additional fee of $service fee. I feel this represented the increase cost in the tickets NOT an increase ticket price PLUS an additional service fee of $I read the website and believed the increase in the tickets was the SERVICE FEE not an additional service + increase in the ticket price by 62% I called and emailed after receiving my tickets and the price printed on the ticket was $NOT the $price per ticket represented on their invoice AND website. When I asked what the service fee of $was for and I was told it was a website fee to protect my credit card. I purchase items on the internet ALL THE TIME and have NEVER been charged a service fee for use of a website????? I feel they misrepresented their product, and after researching ALL THE COMPLAINTS I have found from other consumers I am not the only one, because they advertise $tickets (which on the ticket sent to me states $79) and I did NOT receive $tickets. Yes, their website states they sell at a higher cost but I believed that is what I was paying the $service fee for. It is advertisement to have that high of a service fee PLUS increasing the ticket price by 62%. They said the tickets to *** are highly sought after, I can go on line and purchase ANY level I want at the face value. I was under the impression I was purchasing them at face value WITH an additional service fee for the pre-sale This is scalping at its WORSE. If I wait outside an event the a scalper sells me a ticket, I can see what the face value is on the ticket and I can CHOOSE to pay the increase price. I am an intelligent adult and am capable of making that callHowever, I CHOSE to purchase the PRE-SALE tickets AND pay the service fee of $77.48, with the understanding the tickets value was $127. I received tickets with a value of $79. I WANT either tickets with a value of $per ticket or I want my money refunded in fullI will not be satisfied until I have one of the two options
Sincerely,
*** ***

Dear Revdex.com,">Thank you for bringing *** *** issue to our attentionWe
take matters of delivery choices very seriously
*** *** had contacted us and spoken to one of my
representatives, abhorred that she had received printed out e-tickets when she
selected *** deliveryWe explained that the delivery type is not indicative
of stock type, and she explained that the website (Ticketnetwork.com)
explicitly stated otherwiseWhen I had received the call, I explained that it
does not state that anywhere on the website, and I had offered to refund the
difference between e-ticket delivery ($7.50) and standard delivery ($15.00),
which the customer acceptedShe insisted that there was a free delivery
choice, but I again stated that the website does not offer a free delivery
choiceAt this point, we consider the matter closed and an appropriate refund
given
Thank you again for mediating,
Doug, Ticket Galaxy

Dear
Revdex.com,
Thank
you for taking the time to bring this matter up to our attentionWe take
matters like these very seriously
On
9/29/16, *** *** ordered three tickets for the March 19th show at
the *** *** *** ** *** *** from an online
resale
marketplace called boxofficeticketsales.comThis is not a website owned nor
operated by Ticket GalaxyAny questions or concerns about how
Boxofficeticketsales.com advertises or displays information would have to be
referred to that company
Boxofficeticketsales.com
is a website that we list our tickets on, and as such we depend on their terms
and policies for efficient transactionsThe highlights from the terms and
policies, which are also highlighted on their website is that the website is a
resale marketplace, not the actual ticket seller, the prices may be above or
below face value, and that the seats are togetherThis is not in fine print
and is on multiple areas of the website throughout the ordering processThere
are other parts of the terms and policies which pertain to *** ***’s
concerns
General BoxOfficeTicketSales.com acts as an
intermediary between buyers and ticket sellers ("TICKET SELLERS") to
facilitate the purchase and sale of event tickets, and as such is not directly
involved in the actual ticket sale transaction between the buyers and TICKET
SELLERSAll sales
are final
As tickets sold through SITE are often obtained through the secondary market
and prices are determined by the individual ticket seller, the prices for
tickets may be above or below face valueTickets sold through SITE are
from a third party; therefore,
the buyer's name will not be printed on the tickets. Please note that the
name on the tickets does not affect the buyer's ability to access the event
Above Face Value Tickets sold through SITE
are often obtained through secondary market TICKET SELLERS and are being
resold, in many cases, above the price or "face value" listed on the
ticketAll ticket prices include additional service charges and handling fees
as defined on each orderSITE
and its TICKET SELLERS are not directly affiliated with any performer, sports
team, or venue; and SITE does not act as a primary sale box office, unless
otherwise statedBy
agreeing to these TERMS, USER agrees that the purchase price for tickets on
their order does not reflect the original purchase price of the ticket and may
be either higher or lower than the original purchase price
The website terms and conditions were available to *** *** as a
scroll box during the checkout process and as a link on each page of the site
If she did not click on the “yes” button on the checkout page that states “I
agree to the Terms & Conditions,” the software would have removed her from
the checkout page and she would not have been able to go on to complete his
order.
There is no refund due
We assisted *** *** in arranging to resell the tickets, but can
take no responsibility for her success or failure in doing so
We sincerely hope that *** *** is able to find a satisfactory
resolution to her concern
Thank you again for mediating
Doug, Ticket Galaxy

Dear Revdex.com,
Thank you for bringing *** *** concerns to our attention
We take matters of customer service and pricing very seriously
There are a couple of inaccuracies in *** ***
claims that have to be cleared up
On 9/29/16, ***
*** placed his order on his computer on
*** which is a website not owned or operated by Ticket Galaxy
The website that Ticket Galaxy owns and operates is TicketGalaxy.com
*** is one website where we list our inventory*** *** claims
that he wishes that the website had made it clear that he was not purchasing
through the primary market vendorOn TicketNetwork’s website, it does state
that *** is a resale marketplace, not a box office or venue As
far as the pricing is concerned, the secondary market’s pricing does fluctuate
Due to this, most websites have to abide by an all sales final policy,
including *** and TicketGalaxy
Additionally, when placing his order on his computer at
*** *** *** did have to agree to the terms and policies before
placing the orderThese terms and policies state, among other information:
General
*** ("SITE") acts as an intermediary between buyers and
ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale
of event tickets,
and as such is not directly involved in the actual ticket sale transaction
between the buyers and TICKET SELLERSTickets sold through SITE are from a
third party; therefore, the buyer's name will not be printed on the tickets
Please note that the name on the tickets does not affect the buyer's ability to
access the event
The following are the rules or "TERMS" that govern use of the SITE
by USER, the USER of the SITE ("USER")By using or visiting the
SITE, USER expressly agrees to be bound by these TERMS and to follow these
TERMS and all applicable laws and regulations governing the SITE
*** reserves the right to change these TERMS at any time,
effective immediately upon posting on the SITEIf USER violates these TERMS
*** may terminate USER's access to the SITE, bar USER from future
use of the SITE, cancel USER's ticket order, and/or take appropriate legal
action against USER
Above Face Value
Tickets sold through SITE are often obtained through secondary market TICKET SELLERS and
are being resold, in many cases, above the price or "face value"
listed on the ticketAll ticket prices include additional service charges and
handling fees as defined on each orderSITE and its TICKET SELLERS are not
directly affiliated with any performer, sports team, or venue; and SITE
does not act as a primary sale box office, unless otherwise statedBy agreeing
to these TERMS, USER agrees that the purchase price for tickets on their order
does not reflect the original purchase price of the ticket and may be either
higher or lower than the original purchase price
All sales are final
Since tickets are a one-of-a-kind item and not replaceable, there are no
refunds, exchanges or cancellationsIf an event is postponed
or rescheduled, tickets will be honored for the rescheduled dateNew tickets
will not need to be issuedIf an event is cancelled without a rescheduled
date, USER will need to contact the FULFILLER for a refundThe FULFILLER may
require the USER to return the supplied tickets at USER's expense before
receiving any refund USER is entitled to due to cancellationTicketnetwork.com
is not responsible for providing or securing this refund for USERAny shipping
and handling charges are not refundableRefunds will be processed in the same
currency as the original orderConversion charges, including though not
exhaustive of the ones issued by USER'S bank, if any, are not covered by
*** or FULFILLERNeither *** nor the FULFILLER
will issue exchanges or refunds after a purchase has been made or for lost,
stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should
keep them in a safe placePlease note that direct sunlight or heat may damage
tickets
Not only did *** *** agree to these terms and policies,
*** *** had demanded that he be sat in an aisle seat, due to a medical
restrictionNormally, we cannot guarantee aisle seats and we do not list our
seat numbers for a number of factorsWe make an exception and did work with
*** *** to get him an aisle seat so he could view the event as comfortably as
possible
Because of the reasons listed above, among others, we will
be unable to offer *** *** a refund at this time
Thank you for mediating,
Doug, Ticket Galaxy

Dear Revdex.com -
Thank you for helping to mediate Ms*** ***'s complaint On the checkout page of the website Ms*** visited to order her event tickets there is a statement saying: "
Muli, sans-serif line-height: 17px; background-">We are a resale marketplace, not the ticket sellerPrices may be above or below face valueAll sales are final." Similar statements are set out in the terms and conditions of the website Ms*** visited, terms and conditions that Ms*** agreed to when placing her order Ms*** purchased tickets that were priced above face value, above the amount printed on the tickets she received Ticket brokers like Ticket Galaxy price event tickets for resale based on the market for tickets to particular events, which is impacted by the supply of tickets to the event and the popularity of the event As Ms*** noted, *** is a very popular event and the market price for tickets is above the price printed on the ticketsI hope that Mr*** enjoys seeing WickedAgain, thank you,
Dan
Ticket Galaxy

Dear Revdex.com,
Thank you for continuing to moderate this matter.
We regret that *** *** has rejected our responseHowever, our stance on his order and the terms and policies in general has not changed.
There is still no refund due.
Thank you,
Doug, Ticket Galaxy

Hello Revdex.com,Customer has called in and spoken with one of our representatives and has accepted an additional refund for her ticketsAt this point, the customer seems to be taken care of and much happier at this juncture. Please let us know if there is anything else we can
do.Thank you for mediating,Doug, Ticket Galaxy

Complaint: ***
I am rejecting this response because:This business must be the only one in the world that never refund anythingThey must have the golden ticket to screw everyone overLook at the sarcasm and his messageI hope you enjoy your event just poking me waiting for me to snapJust another crappy business don't waste your time getting involved with these succubus'sI will not accept anything other than a refundAnd if I do not receive my tickets or my refund I will contact a lawyer
Sincerely,
*** ***

7/5/In rebuttal to Ticket Galaxy claims:
I am not denying the purchase of ticketsI am not in disagreement with the terms of the contract at time of purchaseWhat is in contention in this case is that FULLFILLER, by way of Ticket Galaxy and its associates purposefully utilized deceptive marketing that misrepresented the goods in question and lured me into the transactionTherefore, making such a transaction a fraudulent one under the Federal Trade Commission and nullifying the original contract which was agreed upon under an illicit misrepresentationOnly in retrospect, days later, was further information obtained that corroborated of an ill-willed scheme to pray on customer’s naiveness on this specific circumstanceI am not conveying “buyer’s remorse” but in fact I am a victim of online-fraudulent activityThat is why I do not agree with the business transactionI attempted to mitigate this dispute independently and directly with Ticket Galaxy customer service without successFurthermore, their representative was uninterested in providing further guidance on how to dispute claim through an alternative methodI believe I did my due diligence prior to the purchase and I was not deterred at any point from that perception, to the aforementioned parties’ financial gain, that I was obtaining them directly from the event box-office retailerFurthermore, the company sold tickets that they did not have in possession at the moment of actual purchaseSpecific seating associated with tickets was deliberate obfuscatedThus, making the sale “deceptive” under the Federal Trade Commission i.eTicket Galaxy facilitated the actual proprietor’s (FULLFILLER) misrepresentation of the goodsWhen the merchandise (i.e concert tickets) were later available to public (and FULLFILLER) and subsequently to the brokerage companies (Ticket Galaxy, ticketnetwork.com) THEN they were delivered electronically at a significant mark up to actual retail priceAlso, accordingly, charging an exorbitant fee for such services Their own documentation proves this if you take a look at the time my purchase (4/11/2015) time and notification of actual electronic delivery (4/16/2015)Their website is misleading to the general publicWhen I originally navigated their website it is purposefully constructed to persuade the general public that vendor is the actual box office retailer for the eventIt only is apparent in retrospect--Illicit scheme i.ebusiness model:
Lure naive customers prior to official sale and distribution of tickets and misrepresent/obscure actual facts, price, terms and delivery
Lock in premium price and also customer with buyer’s contract agreement
Obtain specific tickets at market value
Deliver tickets, charge fee (both seller and middle-man profit)
Hinder any customer queries, claims, refunds, etcMore importantly, to this date the tickets have NOT been downloaded from their server and have NOT been used or resold in secondary marketsThe event is not scheduled for more months until late August/Again, my only claim is that the terms that were set forth at time of purchase were misleading, deceptive and fraudulentThere is both State (CA) and federal laws that protect customers under this specific circumstanceI am not a singularity in my claims: https://www.scamguard.com/ticketgalaxycom/

Complaint: ***
I am rejecting this response because:
There was no mention of the $service charge I obviously would not have purchased the tickets As you can see below, there are hundreds of complaints all similar to mine I did not include all of them
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Sincerely,
*** ***

Revdex.com,
"">Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address Ms*** concerns
When Ms*** placed her order from her computer at the website, ***, she was obliged to review her order and accept that website’s terms and conditions before her order was completeThese terms and conditions clearly state:
General Ticket Galaxy acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERS. All sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face valueTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the tickets. Please note that the name on the tickets does not affect the buyer's ability to access the event
The following are the rules ("TERMS") that govern use of the Ticket Galaxy Web Site ("SITE") by the user of the SITE ("USER")By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITESITE reserves the right to change these TERMS at any time, effective immediately upon posting on the SITEIf USER violates these TERMS Ticket Galaxy may terminate USER'S access to the SITE, bar USER from future use of the SITE, cancel USER'S ticket order, and/or take appropriate legal action against USER
Above Face Value Tickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each orderSITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price
The website terms and conditions were available to Ms*** as a scroll box during the checkout process and as a link on each page of the siteIf Ms*** did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed her from the checkout page and she would not have been able to go on to complete her orderAlso, the total price, including service fees and delivery charges, was given to her before she gave her credit card information and completed her orderMs*** chose to comply with the price and the terms before sending her final order for processing
At no time before placing her order on August 16th, did Ms*** contact our Customer Service Department with any questions or for any clarification of the pricing and terms and conditionsIf she was unsure about the order she was placing, she was free to call the Customer Service Department at the readily available number or to comparison shop at other sites before finalizing her order
Ms*** received her ticket shipment on August 21st, On September 6th, 2014, Ms*** contacted our Customer Service Department where she left a voicemail at 10:30AM EST requesting a call backOur records indicate that one of our representatives returned her call at 10:31AM ESTThe representative left a voicemail advising Ms*** to contact the Customer Service department between 9AM-6PM ESTMs*** has not since returned the call.
Ms*** was educated to the fact that tickets are in many cases sold above face value and that *** is neither a primary sale box office nor the venueMs***’s freely-chosen acceptance of the price and the terms and conditions indicates that she did make a conscious and educated decision to purchase tickets at the price she agreed to
There is no refund due

Dear Revdex.com,
Thank you for bringing this
matter to our attentionWe take customer service very seriously and would like
to take the time to address *** *** concerns
When Ms*** placed her order at the website ***.com, she was obliged to review
her
order and accept that website’s terms and conditions before her order was
completeThese terms and conditions clearly state:
Event Tickets Center Terms & ConditionsGeneral ***.com acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERS. All sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face valueTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the tickets. Please note that the name on the tickets does not affect the buyer's ability to access the event.The terms and
conditions were available to Ms*** as a scroll box during the checkout process
and as a link on each page of the siteHad Ms*** not clicked on the “yes”
button on the checkout page that states “I agree to the Terms &
Conditions,” the software would have removed her from the checkout page and she would not have been able to go on to complete her orderAlso, the
total price, including service fees and delivery charges, was shown to her
before she gave her credit card information and completed her order Ms*** agreed to both the price and the terms before sending her order request for processing
At no time before placing her order did Ms*** contact the site's Customer Service Department with any
questions or for any clarification of the pricing or terms and conditions The site's customer service number is prominently and conspicuously displayed in the title banner of the site.
Ms *** was made aware of the fact
that tickets are in many cases sold above face value and that EventTicketCenter.com is neither a
primary sale box office nor the venue There is no refund due.We thank the Revdex.com for its assistance in this matter.Dan L - Ticket Galaxy

Dear Revdex.com,
Thank you for bringing *** *** concerns to our
attentionWe take matters like these very seriously
This was simply a pricing errorThis is not the same as
moving a couch onto a truck then demanding more moneyIn this case, the
couch
was never in the truck; our customers had never received the ticketsThis was
caught as the orders were placed, and the customers were contactedBy no means
did we attempt to pressure our customers into paying more for the ticketsWe
absolutely understand the difference between $and $for tickets is quite a
jumpAs such, anyone who didn’t want to pay the extra amount was refunded in
full, and the order cancelled
Additionally, when *** *** placed her order, she had to
select that she has read and agreed to the terms and policies on our website
The specific language in our terms and policies is as follows:
Pricing All prices are in United States Dollars (USD) unless otherwise
specifically statedSITE cannot confirm the price of an item until after an
order is completed by USERDespite SITE'S best efforts, a small number of the
items listed on the SITE may be priced incorrectlyIf SITE discovers an item's
correct price is higher than the stated price, SITE will either complete the
order at the original price, contact USER to inform them of different price
with an option to purchase, or cancel USER'S order and notify USER of such
cancellation
Because *** *** accepted these terms and policies, and we
have acted in accordance to the agreed practices, we are unable to offer any
further assistance in this order, as *** ***’s refund has already been
processed
Thank you for mediating,
Doug, Ticket Galaxy

Dear Revdex.com,
Thank you for bringing this
matter to our attentionWe take customer service very seriously and would like
to take the time to address *** ***’s concerns
When Mr*** placed his order he was obliged to review his order and accept the terms and
conditions governing the order before he could place the order These terms and conditions state:No Refunds or Exchanges Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact SITE for a refundSITE may require USER to return the supplied tickets at USER'S expense before receiving any refund USER is entitled to due to cancellationAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank, if any, are not covered by SITESITE will not issue refunds or permit exchanges after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets.andDelayed Shipment Event tickets are generally delivered according to the delivery method selected at the time of ticket checkoutMost orders are shipped the same business day in which they are received or, if placed after business hours, orders may be shipped on the next business dayHowever, tickets may not always be available for immediate delivery, particularly in cases when the tickets have been purchased far in advance of the event in question or for certain events including but not limited to the following: all off-season orders for professional sporting leagues, concerts, and Las Vegas events ticketsWhile most tickets are delivered within three business days of the delivery method chosen, this does not imply a guaranteed delivery dateIn these situations tickets may be marked with an estimated ship dateUSER will be provided with account access information that will allow them to view the status of their order and tracking information, if available, after purchaseIn the case where tracking information is not available USER may contact SITE for shipment information or an estimated delivery dateTickets will be shipped when available, and choice of an expedited delivery method does not guarantee that tickets will be shipped immediatelyUSER should check the order notes for the estimated delivery date.Mr*** was informed of the fact that his tickets would be ready for delivery four days prior to the event when he selected the tickets he chose to purchase and again before placing his order
The website terms and
conditions were available to Mr*** as a scroll box during the checkout process
and as a link on each page of the siteIf he did not click on the “yes”
button on the checkout page that states “I agree to the Terms &
Conditions,” the software would have removed him from the checkout page and
he would not have been able to go on to complete his order.
There is no refund due.We assisted Mr*** in arranging to resell the tickets, but can take no responsibility for his success or failure in doing so.We sincerely hope that Mr*** is able to find a satisfactory resolution to his quandary.Thanks,Dan