Ticket Galaxy

Revdex.com,
Thank you for bringing this
matter to our attentionWe take customer service very seriously and would like
to take the time to address MsStribling's concerns
Our customer service records
do indicate that this order was placed under the name Theodore Stribling and
was not placed over the phone with a customer service representativeWhen Mr
Stribling placed his order from his computer at the website, www.tickets-center.com,
he was obliged to review his order and accept that website’s terms and
conditions before his order was completeThese terms and conditions clearly
state:
GeneralTickets-center.com
("SITE") acts as an intermediary between buyers and ticket sellers
("TICKET SELLERS") to facilitate the purchase and sale of event
tickets, and as such is not directly involved in the actual ticket sale
transaction between the buyers and TICKET SELLERSAll sales are finalAs
tickets sold through SITE are often obtained through the secondary market and
prices are determined by the individual TICKET SELLER, the prices for tickets
may be above or below face valueTickets sold through SITE are from a third
party; therefore, the buyer's name will not be printed on the ticketsPlease
note that the name on the tickets does not affect the buyer's ability to access
the event
The following are the rules
("TERMS") that govern use of the EventTicketsCenter.com Web Site by
the user of the SITE ("USER")By using or visiting the SITE, USER
expressly agrees to be bound by these TERMS and to follow these TERMS and all
applicable laws and regulations governing the SITESITE reserves the right to
change these TERMS at any time, effective immediately upon posting on the SITE
If USER violates these TERMS EventTicketsCenter.com may terminate USER'S access
to the SITE, bar USER from future use of the SITE, cancel USER'S ticket order,
and/or take appropriate legal action against USER
The website terms and
conditions were available to MrStribling as a scroll box during the checkout
process and as a link on each page of the siteIf MrStribling did not click
on the "yes" button on the checkout page that states "I agree to the Terms
& Conditions," the software would have removed him from the checkout page
and he would not have been able to go on to complete his orderAlso, the total
price, including service fees and delivery charges, was given to him before he
gave his credit card information and completed his orderMrStribling chose
to comply with the price and the terms before sending his final order for
processing
At no time before placing his
order did MrStribling contact our Customer Service Department with any
questions or for any clarification of the pricing and terms and conditionsIf he
was unsure about the order he was placing, he was free to call the Customer
Service Department at the readily available number or to comparison shop at
other sites before finalizing his order
Additionally, nothing in our
customer service records indicates that the Striblings were informed that they
paid above face value because of "a late purchase." All of the customer service
representatives that spoke to either Mror MrsStribling all stated that the
ticket purchase was made via the website and the policies were agreed toThe last
individual that the Striblings spoke to was Felix, who is a supervisorHe
explained the possibility that the MrStribling clicked on an advertisement
for tickets if he performed a search for tickets through GoogleTicket Galaxy
itself does not own, operate, or manage the website where the Striblings' order
was placedWe are a third-party ticket supplier and are supplying the tickets
for their order
MrStribling was educated to
the fact that tickets are in many cases sold above face value and that www.tickets-center.com
is neither a primary sale box office nor the venueMrStribling's
freely-chosen acceptance of the price and the terms and conditions indicates
that he did make a conscious and educated decision to purchase tickets at the
price he agreed to
We hope this fully explains
the matter, however there is no refund due

Dear Revdex.com -
Thank you again for helping to mediate this matter We regret that Ms*** has rejected our responseThe tickets Ms*** purchased were priced above face value, the value printed on the tickets, and she was notified prior to placing her order that the ticket price she would be paying upon placing her order may be above face value As for the service fee, it is a service fee and is labeled accordinglyMs*** repeatedly characterizes our conduct in this transaction as "scalping" But had Ms*** tried to buy resold tickets "outside an event" she wouldn't have been able to secure her tickets at the time of or prior to the pre-sale of those tickets, nor would she have a guarantee that the tickets are valid for entry to the event
Ms***'s allegations are wrong, prejudicial, and evoke certain racial stereotypes that are not fit for this forum I respectfully request that her complaint and response be removed from the Revdex.com website We fully respect customers' right to challenge and seek to clarify the terms of transactions, but that right does not allow someone to make defamatory accusationsPlease respond to this matter promptlyThanks again,
Dan
Ticket Galaxy

Complaint: ***
I am rejecting this response because: Company charged $over face value and said it was due to "supply and demand"The concert was not sold out and still is notUsers are able to buy tickets at face value right nowThey charged a $"convenience" fee that was not warranted and did not even send physical ticketsThis company overcharges and uses data to raise prices on items that should be cheaper than their valued ticketsHow is this reasonable, responsible and not something a client/retail focused company would want to rectify? It is wrong.
Sincerely,
*** ***

Dear Revdex.com,Thank you again for mediating this matter I regret that Mr*** *** has rejected my prior response.Mr*** did not purchase or select seating from *** Ticket Galaxy is not affiliated with ***, though we maintain a *** page where fans can find great discounts for their next game or show: *** Please visit and like us!The site on which Mr*** purchased tickets listed the seating selection he chose as "Section: Balcony, Row: 1-10" and colored the selection in red under a red banner reading "Ticket choices we couldn't locate accurately on the map." No seating section is highlighted when one clicks on this selection.After selecting the red Balcony selection, Mr*** would have gone to a checkout page, on which his seating selection - "Section: Balcony, Row: 1-10" - was restarted, together with the terms and conditions governing the transaction These terms and conditions stipulate that "All sales are final." There Mr*** completed the transaction, agreeing to the terms and conditions.Mr*** selected seating within the balcony and received seating in the balcony I sincerely hope Mr*** enjoys the concert.Thanks,DanTicket Galaxy

Revdex.com,
Thank you for bringing this matter to our attentionWe take
customer service seriously and appreciate the
opportunity to respond to Mr
Icard's concerns
According to our customer service records, *** *** placed
his order on the website www.*** This website is not owned,
operated or managed by Ticket GalaxyTicket Galaxy sells tickets through this
site but we do not control any of the website’s content, marketing or
advertising for the websiteHowever, the website does have numerous disclaimers
on it that inform customers that they are purchasing their tickets from the secondary
ticket market, and that prices can be above or below face value
When *** *** completed his order on www.Tickets-Center.com
he was required to read and agree to these policiesThese terms and conditions
specifically state:
GeneralTickets-Center.com ("SITE") acts as an
intermediary between buyers and ticket sellers ("TICKET SELLERS") to
facilitate the purchase and sale of event tickets, and as such is not directly
involved in the actual ticket sale transaction between the buyers and TICKET
SELLERSAll sales are finalAs tickets sold through SITE are often obtained
through the secondary market and prices are determined by the individual TICKET
SELLER, the prices for tickets may be above or below face valueTickets sold
through SITE are from a third party; therefore, the buyer's name will not be
printed on the ticketsPlease note that the name on the tickets does not
affect the buyer's ability to access the event
The website terms and conditions were available to *** ***
as a scroll box during the checkout process and as a link on each page of the
siteIf *** *** did not click on the "yes" button on the checkout page that
states "I agree to the Terms & Conditions." the software would have removed
him from the checkout page and he would not have been able to go on to complete
his orderAlso, the total price, including service fees and delivery charges,
was given to him before he gave his credit card information and completed his
order*** *** chose to comply with the price and the terms before sending his
final order for processing
At no time before placing his order did *** *** contact
our Customer Service Department with any questions or for any clarification of
the pricing and terms and conditionsIf he was unsure about the order he was
placing, he was free to call the Customer Service Department at the readily
available number or to comparison shop at other sites before finalizing his
order
*** *** was educated to the fact that tickets are in many
cases sold above face value and that www.Tickets-Center.com is neither a
primary sale box office nor the venue*** *** freely-chosen acceptance of
the price and the terms and conditions indicates that he did make a conscious
and educated decision to purchase tickets at the price he agreed to
There is no refund due

Dear Revdex.com,Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address *** ***' concerns.When *** *** placed her order from her computer at the website, ***, she was obliged to review
her order and accept that website’s terms and conditions before her order was completeThese terms and conditions clearly state:General*** ("SITE") acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the ticketsPlease note that the name on the tickets does not affect the buyer's ability to access the event.The following are the rules or "TERMS" that govern use of the SITE by USER, the USER of the SITE ("USER")By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITE. ticketsmate.com reserves the right to change these TERMS at any time, effective immediately upon posting on the SITEIf USER violates these TERMS ticketsmae.com may terminate USER's access to the SITE, bar USER from future use of the SITE, cancel USER's ticket order, and/or take appropriate legal action against USER.Above Face ValueTickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each order. SITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price.All sales are finalSince tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require the USER to return the supplied tickets at USER's expense before receiving any refund USER is entitled to due to cancellation. ticketsmate.com is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank, if any, are not covered by ticketsmate.com or FULFILLERNeither ticketsmate.com nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets.Ticket AvailabilitySITE cannot guarantee ticket availability until USER is in possession of their ticketsGenerally, all ticket listings on SITE are a unique set of tickets from an individual TICKET SELLERSome ticket listings on SITE may only be representations of available tickets and not actual seat locations or currently available tickets.Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is receivedIf equivalent or better seat locations are available at the same price, the TICKET SELLER will fill the order with the alternative seat locationsIf no alternates are available, either the USER's credit card will not be charged at all or the entire amount will be refunded, and USER will be notified that the ticket request has been rejected.The website terms and conditions were available to *** *** as a scroll box during the checkout process and as a link on each page of the siteIf *** *** did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed her from the checkout page and she would not have been able to go on to complete her orderAlso, the total price, including service fees and delivery charges, was given to her before she gave his credit card information and completed her order*** *** chose to comply with the price and the terms before sending her final order for processing.At no time before placing her order did *** *** contact our Customer Service Department with any questions or for any clarification of the pricing or terms and conditionsIf she was unsure about the order she was placing, she was free to call the Customer Service Department at the readily available number or to comparison shop at other sites before finalizing her order.When we realized that we would be unable to fulfill the request in the area specified, we contacted the customer to offer alternates at a discountThe representative noted that the customer had accepted the alternates at a $total refund, not per ticketWhen *** *** contacted our Customer Service Team, she was told that the refund was not per ticket, but the total amount as wellShe then demanded a supervisor, who reiterated the same thing, as is noted by all of our calls. As of July 20th, the tickets have been delivered and accepted by the customer, through delivery of *** ***. Because the customer accepted the alternates at a discount, we are unable to further discount the tickets at this point.There is no refund due

Complaint: ***
I am rejecting this response because:As a consumer I was not given proper education as stated by the above mentioned businessWhen the purchase was made via telephone I specifically asked for tickets that were being advertised on local media for the opening night special of $- $per ticketI was told by the rep that those tickets were no longer availableThat was not the truth, what I shopuld have been told was that they do not sell those tickets, but instead re-sale the tickets from other parties at a rate higher than the value of the ticketI would ask that the company provide the audio recording of the call to prove that they read the "rules" of the purchaseTheir rep did NOT state to me that they would be selling me a product at a higher price than the valueThey used deceptive tactics to lure me into paying premium for a product.
Sincerely,
*** ***

Revdex.com,
Thank you for bringing this matter to our attentionWe take
customer service seriously and appreciate the
opportunity to respond to *** *** concerns
Our records do indicate that *** *** placed his order
for tickets on July through the assistance of a customer service representative
with the website ***Less than two hours after placing the
order a fulfillment specialist of ours noticed the large dollar amount of *** *** orderTo prevent any fraudulent activity from occurring our
fulfillment department reached out to *** *** and requested that he
provide further documentation to verify the order*** *** did provide
the requested documents on July Later that same day however *** ***
called a customer service representative stating that he wished to cancel the
transactionHe was informed that he agreed to the website's all sales are
final policy at the time of placing his order and therefore his order would not
be cancelled
*** *** then contacted *** *** and filed a
chargeback claiming "No knowledge" of the purchaseAlthough *** ***
claims that the chargeback has been closed, according to our account through
*** *** the chargeback is still open and has not been resolved yet
Especially since he filed this case under a fraud-related category it takes *** *** longer to adjudge the case appropriatelyAs soon as our records
indicate that the case has been closed in our favor we will promptly ship the
tickets to himIf for some reason *** *** does not close the case
before *** *** plans on traveling to *** *** we will gladly arrange for
shipping to his hotel to guarantee that he receives the tickets before event
If *** *** has any further questions about his order
please have him contact our customer service department for further assistance

Dear Revdex.com,
Thank you for your assistance in
mediating this matterWe take matters of customer service and transparency
very seriouslyOur records indicate that on 12/12, *** *** called in and
spoke with a representative of *** to place her order
***
is a website which is not owned, nor affiliated with Ticket GalaxyThe
representative who assisted *** *** in placing his tickets is required to
explain that the tickets may be found above or below face value, as well as
that the order is still bound by the terms and policies that are listed online,
despite the order being placed over the phone*** *** was also informed
that there is an all sales final policy before being allowed to place the
order
Those terms and conditions explicitly note that all sales are final
We rely on the finality of this kind of web order in order to run our
business efficiently and offer competitively priced event tickets. Because
this was agreed to prior placing the order, there is no refund due
We hope that *** *** enjoys her event
Thank you,
Doug

Maureen Shea
Revdex.com
Re: *** *** * ** *
***
Revdex.com,
Thank you for bringing this
matter to our attentionWe take customer service very seriously and would like
to take the time to address ***s concerns
When *** *** placed her
order from her computer at the website, www.concertticketcenter.com, she was
obliged to review her order and accept that website’s terms and conditions
before her order was completeThese terms and conditions clearly state:
GeneralConcertTicketCenter.com ("SITE") acts as
an intermediary between buyers and ticket sellers ("TICKET SELLERS")
to facilitate the purchase and sale of event tickets, and as such is not
directly involved in the actual ticket sale transaction between the buyers and
TICKET SELLERSAll sales are finalAs tickets sold through SITE are often
obtained through the secondary market and prices are determined by the
individual TICKET SELLER, the prices for tickets may be above or below face
valueTickets sold through SITE are from a third party; therefore, the buyer's
name will not be printed on the ticketsPlease note that the name on the
tickets does not affect the buyer's ability to access the event
Above Face ValueTickets sold through SITE are often obtained through
secondary market TICKET SELLERS and are being resold, in many cases, above the
price or "face value" listed on the ticketAll ticket prices include
additional service charges and handling fees as defined on each orderSITE and
TICKET SELLERS are not directly affiliated with any performer, sports team, or
venue; and SITE does not act as a primary sale box office, unless otherwise
statedBy agreeing to these TERMS, USER agrees that the purchase price for
tickets on USER'S order does not reflect the original purchase price of the
ticket and may be either higher or lower than the original purchase price
Schedule of Fees and ChargesThe price charged to USER'S credit card beyond the
price of the individual tickets may include the following fees and charges:
Service Fee: Cost per ticket associated with SITE operation,
customer service center operation, and other costs associated with the
fulfillment of USER'S ticket request
Delivery: Costs associated with the Delivery Method chosen by
USER and the SITE'S arrangement of USER'S ticket delivery by FULFILLER
The
total price stated is the entire amount
The website terms and
conditions were available to *** *** as a scroll box during the checkout
process and as a link on each page of the siteIf *** *** did not click on
the “yes” button on the checkout page that states “I agree to the Terms &
Conditions,” the software would have removed her from the checkout page, and she
would not have been able to go on to complete her orderAlso, the total price,
including service fees and delivery charges, was given to her before she gave her
credit card information and completed her order*** *** chose to comply with
the price and the terms before sending her final order for processing
At no time before placing her
order did *** *** contact our Customer Service Department for clarification
of the pricing and terms and conditionsIf she was unsure about the order she
was placing, she was free to call the Customer Service Department at the
readily available number or to comparison shop at other sites before finalizing
her order
*** *** was educated to
the fact that tickets are in many cases sold above face value and that www.concertticketcenter.com
is neither a primary sale box office nor the venue*** ***’s freely-chosen
acceptance of the price and the terms and conditions indicates that she did
make a conscious and educated decision to purchase tickets at the price she
agreed to
There is no refund due

Complaint: ***
I am rejecting this response because: This is not acceptable. How can a business sell tickets to a consumer in the area of the venue they didn't chose. Also sell them tickets that are VOID? I was refused admittance to the July 2, concert. After speaking with the company and filing a Better Business complaint. It was stated that the tickets were good. They in fact were not. I didn't spend my hard earned money for these tickets, just to be embarrassed at the door of the venue! I'm sure they would be just as upset if they were in my shoes. I feel like I was taken advantage of. They need to be held accountable for this!
Sincerely,
*** ***

Dear Revdex.com,
Thank you for bringing *** *** concerns to our
attentionWe are happy to clarify the concerns of *** *** as we take
matters of delivery very seriously
On 2/*** *** placed an order for a single ticket for a
concert on 7/from
the website ***, which is a website not
owned or operated by Ticket GalaxyWhen *** *** placed, the order, she was
made aware that the tickets will be ready for delivery by July 19, 2016,
which was made evident by the seller’s notes on the listing, as well on her
receiptThe reason for this is that often the tickets are not readily
available for shipment until closer to the event date, due to a venue printing delayOn 3/18, the tickets
were made available to us for shipment, and the tickets were printed with her
invoice, packaged and sent out on Fedex tracking number 78***8, and
delivered on 3/On 3/25, customer received a post-shipment survey from
***, and replied “It was a paper confirmationand it said this
is not your ticket”What the customer received is a printed ticket and her
invoice, which states the following:
“READ THIS NOW: This invoice is not your ticketDo not lose
your tickets, as we may not be able to replace themThe name appearing on the
tickets is the original purchaserTickets are transferrable and these are now
your ticketsAll sales are finalThere are no refunds, exchanges, or
cancellations.”
This is on every one of our invoices that we send to our
customers in a Fedex packageBehind the invoice was *** ***’s ticket,
printed on x paperAs such, the customer did in fact receive her ticket,
but may have been unaware that she did, which is absolutely understandable and
why we have customer support staff
On 7/9, *** *** contacted *** *** call center
for questions on delivery and she was referred to Ticket Galaxy for any follow
up questions, which she did not do
On 7/21, *** *** contacted *** *** call center
yet again, this time asking for a refund as she did not receive her ticket yet
She was advised that she agreed to an all sales final policy, and that no
refund would be given, and referred to Ticket Galaxy again for follow up
questions, which she took advantage ofWhen she spoke to our customer support
staff, the conversation went as follows, per the notes “customer called in
regards to deliveryexplained was delivered back in march, sheet that said
"this is not your ticket" was invoice, tickets were the other
8.5/11" sheets of paper with the barcodes and seating infoapologized if
those had maybe been misplaced or overlooked, emailed tickets directly to email
address on file as PDF and advised customer to print tickets before showcustomer
became very upset and started demanding a refund because "her printer
doesn’t work" explained she could always forward to a friend with a
printer, or go to a Fedex, library, or Staples and printcustomer still
demanded she wants a refund because she "doesn’t want to deal with the
hassle" explained ASF per T&P and tickets have been delivered multiple
times.”
As Ticket Galaxy had fulfilled the order as promised, there
is no refund due
Thank you for mediating this matter for us,
Doug, Ticket Galaxy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10050579, and find that this resolution is satisfactory to me
It was my own stupidity. I was in a hurry and it was late at night and I should have taken the time to read all of the terms of the agreement. I know I won't get a refund or anything from them. I just won't use their services ever again and will share this information with anyone else that may be looking for tickets to an event. I helped my relatives two days later to get tickets in our same section for about what it cost me for one ticket from them
Sincerely,
Wayne Prestgard

Revdex.com,
Thank you for bringing *** *** concerns to our
attentionSince our previous response to *** ***, our customer service
department has gone ahead and cancelled his orderDespite being assured that
the tickets he purchased are valid and legitimate tickets, *** ***
requested upgraded tickets at no additional cost which could not be accommodated
Our customer service department did offer upgraded tickets however there would
have been an additional fee so *** *** declinedTherefore, this matter
has been fully resolved by cancelling and refunding his order in full

Dear Revdex.com,
"
line-height:16.5pt">Thank you for bringing this
matter to our attentionWe take customer service very seriously and would like
to take the time to address *** ***’s concerns
When *** *** placed her
order from her computer at the website, *** she was obliged
to review her order and accept that website’s terms and conditions before her
order was completeThese terms and conditions clearly state:
General*** ("SITE") acts as an intermediary
between buyers and ticket sellers ("TICKET SELLERS") to facilitate
the purchase and sale of event tickets, and
as such is not directly involved in the actual ticket sale transaction between
the buyers and TICKET SELLERSTickets sold through SITE are from a third
party; therefore, the buyer's name will not be printed on the ticketsPlease
note that the name on the tickets does not affect the buyer's ability to access
the event
Above
Face ValueTickets sold through SITE are often obtained through secondary market TICKET SELLERS and
are being resold, in many cases, above the price or "face value"
listed on the ticketAll ticket prices include additional service charges and
handling fees as defined on each orderSITE and its TICKET SELLERS are not
directly affiliated with any performer, sports team, or venue; and SITE
does not act as a primary sale box office, unless otherwise statedBy agreeing
to these TERMS, USER agrees that the purchase price for tickets on their order
does not reflect the original purchase price of the ticket and may be either
higher or lower than the original purchase price
All sales are finalSince tickets are a one-of-a-kind item and not replaceable, there
are no refunds, exchanges or cancellationsIf an event is postponed
or rescheduled, tickets will be honored for the rescheduled dateNew tickets
will not need to be issuedIf an event is cancelled without a rescheduled
date, USER will need to contact the FULFILLER for a refundThe FULFILLER may
require the USER to return the supplied tickets at USER's expense before
receiving any refund USER is entitled to due to cancellation***
is not responsible for providing or securing this refund for USERAny shipping
and handling charges are not refundableRefunds will be processed in the same
currency as the original orderConversion charges, including though not
exhaustive of the ones issued by USER'S bank, if any, are not covered by
*** or FULFILLERNeither *** nor the FULFILLER
will issue exchanges or refunds after a purchase has been made or for lost,
stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should
keep them in a safe placePlease note that direct sunlight or heat may damage
tickets
PricingAll prices are in United States Dollars (USD) unless otherwise
specifically statedSITE cannot confirm the price of an item until after an
order is completed by USERDespite SITE's best efforts, a small number of the
items listed on the SITE may be priced incorrectlyIf the FULFILLER discovers
an item's correct price is higher than the stated price, the FULFILLER will
either complete the order at the original price, contact USER to inform them of
different price with an option to purchase, or cancel USER's order and notify
USER of such cancellation
Schedule of Fees and ChargesThe price charged to USER's credit card beyond the price of the individual tickets
shall include the following fees and charges:
Service Fee: Cost per ticket associated with SITE operation,
customer service center operation, and other costs associated with the
fulfillment of USER's ticket request
Delivery: Costs associated with
the Delivery Method chosen by USER and the SITE's arrangement of USER's
ticket delivery by the FULFILLER
Total: Entire amount charged
to USER, including each ticket's price as set by the FULFILLER, Service
Fee, and Delivery
The website terms and conditions were available to *** ***
as a scroll box during the checkout process and as a link on each page of the
siteIf *** *** did not click on the “yes” button on the checkout page
that states “I agree to the Terms & Conditions,” the software would have
removed her from the checkout page and she would not have been able to go on to
complete her orderAlso, the total price, including service fees and delivery
charges, was given to her before she gave her credit card information and
completed her order*** *** chose to comply with the price and the
terms before sending her final order for processing
*** *** was educated to the fact that tickets are in many
cases sold above face value and that *** is neither a
primary sale box office nor the venue*** ***’s freely-chosen
acceptance of the price and the terms and conditions indicates that she did
make a conscious and educated decision to purchase tickets at the location and
price she agreed to
There is no refund due
Thank you again for mediating,
Doug, Ticket Galaxy

Complaint: ***
I am rejecting this response because:In the response from Ticket Galaxy, they included a copy of their terms and conditions. While I did accept their terms and conditions, it clearly states in the section "Ticket Availability", that if tickets ordered are no longer available or in the quantity originally ordered at the time order is received, then the ticket seller will fill the order with equivalent or better seatsIf no alternates are available, EITHER THE USERS CREDIT CARD WILL NOT BE CHARGED AT ALL OR THE ENTIRE AMOUNT WILL BE REFUNDED, AND USER WILL BE NOTIFIED THAT THE TICKET REQUEST HAS BEEN REJECTEDAt the time of my order I was not notified that the tickets I ordered were not available. Seller made no attempt to fill the order with equivalent or better seats because according to them, they were not available. Since no alternates were available, according to their terms and conditions, my credit card should not have been charged at all OR the entire amount should have been refunded and I should have been notified that the ticket request had been cancelled. None of this happened and they violated their own terms and conditions. Due to this violation, and the fact that I was not notified of anything, they should have offered a full refund. At the time of my telephone call to customer service, they said they would "offer a $refund on the tickets", which I understood to be $for each ticket. Instead I received only $total which is unacceptable in light of their violation to terms and conditions. Since they are unwilling to acknowledge any responsibility for their actions, it seems this will not be resolved by the Revdex.com but will go on record as "unresolved" and my next course of action will be to pursue this with absolute determination to expose the deceptive practices by this company
Sincerely,
*** ***

Maureen Shea
Revdex.com
Re: *** *** * ** * ***
Revdex.com,
Upon receiving further
information regarding *** ***’s complaint, our customer service
department reached out to her and have been able to resolve the matter with a
full refund upon the return of the
ticketsWe hope this fully resolves the matter

Dear Revdex.com,
Thank you for letting us know about *** *** concerns
",sans-serif>We’re very sorry that he had taken the time to drive to our
state to go see a concert at *** ***, but the performer had postponed due
to illnessA concert going “best practice” is to check with the venue directly
the day before a show to ensure no changes have taken place However,
unless the show is outright cancelled, we are unable to offer a refund, as the
tickets will be valid for the postponed date, when it’s announcedIf the show
is cancelled completely, we will of course refund *** *** the cost of his tickets
less the delivery fee
Unfortunately, until that time, no refund is due
Thank you,
Doug, Ticket Galaxy

Dear Revdex.com,
">
Thank you for bringing this matter to our attentionWe take
customer service very seriously and would like to take the time to address Ms
Riley’s concerns
*** *** placed her order on the resale website is
***.org/, which has a disclaimer placed in
large font near the top right of the pageThis disclaimer states:
About: We are a resale marketplaceWe are not a box office or
venueThis site is not owned by *** *** *** ***
Price: Ticket Prices may be above or below face value
When *** *** placed her order from her computer at the website,
*** she was obliged to review her order
and accept that website’s terms and conditions before her order was complete
We rely on the terms and policies of the website to efficiently process orders
These terms and conditions clearly state:
General***.org
acts as an intermediary between buyers and ticket sellers ("TICKET
SELLERS") to facilitate the purchase and sale of event tickets, and as
such is not directly involved in the actual ticket sale transaction between the
buyers and TICKET SELLERS.All sales are finalAs tickets
sold through SITE are often obtained through the secondary market and prices are
determined by the individual ticket seller, the prices for tickets may be above
or below face valueTickets sold through SITE are from a third party; therefore,
the buyer's name will not be printed on the tickets. Please note that the
name on the tickets does not affect the buyer's ability to access the event
The following are the rules ("TERMS") that govern use of the
*** Web Site ("SITE") by the user
of the SITE ("USER")By using or visiting the SITE, USER expressly
agrees to be bound by these TERMS and to follow these TERMS and all applicable
laws and regulations governing the SITESITE reserves the right to change these
TERMS at any time, effective immediately upon posting on the SITEIf USER
violates these TERMS ***s.org may terminate
USER'S access to the SITE, bar USER from future use of the SITE, cancel USER'S
ticket order, and/or take appropriate legal action against USER
Above Face ValueTickets sold
through SITE are often obtained through secondary market TICKET SELLERS and are
being resold, in many cases, above the price or "face value" listed
on the ticketAll ticket prices include additional service charges and
handling fees as defined on each orderSITE and its TICKET SELLERS are not
directly affiliated with any performer, sports team, or venue; and SITE does
not act as a primary sale box office, unless otherwise statedBy agreeing to
these TERMS, USER agrees that the purchase price for tickets on their order
does not reflect the original purchase price of the ticket and may be either
higher or lower than the original purchase price
All sales are finalSince tickets are a one-of-a-kind
item and not replaceable, there are no refunds, exchanges or cancellationsIf
an event is postponed or rescheduled, tickets will be honored for the
rescheduled dateNew tickets will not need to be issuedIf an event is
cancelled without a rescheduled date, USER will need to contact the FULFILLER
for a refundThe FULFILLER may require USER to return the supplied tickets at
USER'S expense before receiving any refund USER is entitled to due to
cancellationSITE is not responsible for providing or securing this refund for
USERAny shipping and handling charges are not refundableRefunds will be
processed in the same currency as the original orderConversion charges,
including though not exhaustive of the ones issued by USER'S bank,if any, are
not covered by ***.org or FulfillerNeither
SITE nor the FULFILLER will issue exchanges or refunds after a purchase has
been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives
tickets, USER should keep them in a safe placePlease note that direct
sunlight or heat may damage tickets
The website terms and
conditions were available to *** *** as a scroll box during the checkout
process and as a link on each page of the siteIf *** *** did not click on
the “yes” button on the checkout page that states “I agree to the Terms & Conditions,”
the software would have removed her from the checkout page and she would not
have been able to go on to complete her orderAlso, the total price, including
service fees and delivery charges, was given to her before she gave her credit
card information and completed her order*** *** chose to comply with the
price and the terms before sending her final order for processing
Because the terms and policies were accepted prior to placing the
order, there is no refund due
We hope that *** *** enjoyed her show
Thank you,
Doug, Ticket Galaxy

Dear Revdex.com,I regret to inform you and *** *** that he is not our customerWe have no record of a charge or tickets sent out to *** *** for the eventHe must have placed his order through a different sellerI would advise him to check his statement to determine who actually
charged his card. As such, we respectfully request that you remove this complaint from our profile. Thank you for your time,Doug, Ticket Galaxy