Ticket Galaxy

As per the trailing message, I did not include a response in my reply I was hoping to provide you with my response Here is my response: What is relevant is not whether the ticket reseller has followed the letter of the law in the resale of tickets, but rather the deceptive manner in which these tickets have been marketed to customers though the channels they have chosen to participate inIn this case, the domain name, header graphics, and user interface of design all conspire to fool the unwary into purchase tickets from what appears to be the Broadway production itself The disclaimer tacked into to the end of the pages in the site is nothing more than a mechanism by which to put the site into technical compliance with the law, while the remainder is in violation of its spirit: as the domain name, site design, graphics, and other user interface elements are all intended to enable the site to masquerade as the original Broadway ticket seller It is for these reasons that we claim that the Company is engaging in deceptive and immoral business practices by willfully and knowingly contracting with a site that is designed to deceive customers into thinking they are purchasing tickets from a legitimate Broadway production Thank you, Sara Sink

Dear Revdex.com, Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address [redacted] ’s concerns When [redacted] placed her order from her computer at the website, [redacted] she was obliged to review her order and accept that website’s terms and conditions before her order was completeThese terms and conditions clearly state: General [redacted] ("SITE") acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the ticketsPlease note that the name on the tickets does not affect the buyer's ability to access the event Above Face ValueTickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each orderSITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price All sales are finalSince tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require the USER to return the supplied tickets at USER's expense before receiving any refund USER is entitled to due to cancellation [redacted] is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank, if any, are not covered by [redacted] or FULFILLERNeither [redacted] nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets PricingAll prices are in United States Dollars (USD) unless otherwise specifically statedSITE cannot confirm the price of an item until after an order is completed by USERDespite SITE's best efforts, a small number of the items listed on the SITE may be priced incorrectlyIf the FULFILLER discovers an item's correct price is higher than the stated price, the FULFILLER will either complete the order at the original price, contact USER to inform them of different price with an option to purchase, or cancel USER's order and notify USER of such cancellation Schedule of Fees and ChargesThe price charged to USER's credit card beyond the price of the individual tickets shall include the following fees and charges: Service Fee: Cost per ticket associated with SITE operation, customer service center operation, and other costs associated with the fulfillment of USER's ticket request Delivery: Costs associated with the Delivery Method chosen by USER and the SITE's arrangement of USER's ticket delivery by the FULFILLER Total: Entire amount charged to USER, including each ticket's price as set by the FULFILLER, Service Fee, and Delivery The website terms and conditions were available to [redacted] as a scroll box during the checkout process and as a link on each page of the siteIf [redacted] did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed her from the checkout page and she would not have been able to go on to complete her orderAlso, the total price, including service fees and delivery charges, was given to her before she gave her credit card information and completed her order [redacted] chose to comply with the price and the terms before sending her final order for processing [redacted] was educated to the fact that tickets are in many cases sold above face value and that Eventticketscenter.com is neither a primary sale box office nor the venue [redacted] ’s freely-chosen acceptance of the price and the terms and conditions indicates that she did make a conscious and educated decision to purchase tickets at the location and price she agreed to There is no refund due Thank you again for mediating, Doug, Ticket Galaxy

Dear Revdex.com - Thank you for helping to mediate Ms [redacted] 's situation Ms [redacted] 's concerns are directed to the website on which she purchased tickets, a third party website that is not owned or operated by Ticket Galaxy Ticket Galaxy has no role in how the website is advertised or what service fee it asks for However, Ms [redacted] agreed to be bound by the website's terms and conditions, which were conspicuously displayed on the checkout page, by actively clicking a check box before checking out Those terms and conditions explicitly note that all sales are final We rely on the finality of this kind of web order in order to run our business efficiently and offer competitively priced event ticketsI hope that Ms [redacted] enjoys her event.Thank you again.DanTicket Galaxy

Revdex.com, Thank you for bring MrBurton's continued concerns to our attention I would urge the Revdex.com to read our initial replyMrBurton is complaining about a website which he did not order from, nor did have any interaction withHis order for tickets was NOT placed on the website he is complaining aboutMrBurton's order was placed at www.TicketNetwork.com which does not look anything like LiveNation, nor does it ever purport itself to be associated with LiveNation or even a member of the primary ticket market TicketNetwork contains ample disclosures that inform all customers that they are buying tickets from a secondary site and that prices may be above and below face valueFurther, Ticket Galaxy is only the ticket supplier and does not own, operate, or manage this website or the other website MrBurton is complaining about The "legal mumbo jumbo" that MrBurton is claiming to have been provided is the terms and policies of purchase that he agreed to when placing his orderThey are written in very clear language and are easily understoodAdditionally, the terms and not buried in the footing of a page or in tiny hard-to-read print, they are on the checkout page in a scroll box and must be agreed to If MrBurton clicked-to-accept them without reading them, or ignored the other disclosures on the website (which screenshots are being provided in the attached document) we cannot be accountable for his failure to do soAs was stated in our previous response, MrBurton was free to comparison shop at any website before completing his purchaseHe willingly agreed to complete his purchase on TicketNetwork.com and also willingly agreed to the website's all sales are final policy We regret that MrBurton remains dissatisfied with his purchase, however we will not be providing a refund for this matterWe hope this fully explains the issue

Dear Revdex.com,Thank you for the continued mediation.We regret that [redacted] has rejected our response at this timeFor reasons previously mentioned, there is still no refund due.Thank you again,Doug, Ticket Galaxy

Complaint: [redacted] I am rejecting this response because: I want a refund Sincerely, [redacted]

Dear Revdex.com, While we regret that [redacted] has disagreed with our response, a phone order placed is still bound by the same terms and policies as placing the order on the website If [redacted] takes issue with how the order was placed, then we would have to refer him to eventticketscenter.com, as TicketGalaxy does not own or operate the websiteAs stated, it also does not own or operate the call center into which he called to place his order For these reasons, and the reasons previously mentioned, there is no refund due at this timeThank you for the continued mediation, Doug, Ticket Galaxy

Dear Revdex.com, Thank you for bringing this matter to our attention, we take customer service very seriously and would like to take the time to address Mr [redacted] 's concernsHowever, in order to properly respond to this issue, we request that Mr [redacted] please provide the order ID number for his transaction, as the contact information provided was not sufficient to provide a match in our systemThe order ID is an eight-digit code available on the receipt Once we receive this information, we may proceed with responding to the situation Thank you

Complaint: [redacted] I am rejecting this response because: I was unaware that ticket galaxy was not a reputable ticket company and thought they were affiliated with the [redacted] ticket salesAt the time of the ticket purchase the venue had over 500+ tickets still available When the verification email from ticket galaxy went through I immediately attempted to contact ticket galaxyHad Ticket galaxy clarified the difference between the ticket price, the true location of seating, the markup and the service charges, I would not have purchased from ticket galaxyThey miss represented themselves and the product they sold me Sincerely, [redacted]

I purchased tickets through Ticket Galaxy for a [redacted] concert in TampaI did not receive the section and row that I clicked onI would have never paid the price I did for the section they gave meI immediately tried calling and emailing them when I received my receiptI contacted my credit card company to discuss what I should doWhen BOA contacted them they were not even willing to talk to the representative when he notified TicetGalaxy that the conversation would be recorded They hung up on himWhen I contacted them, the representative hung up on me when I asked that the pending transaction be cancelledTheir customer service needs to do some serious training on how to handle disputes

Dear Revdex.com, Thank you for continuing to mediate this matter While we regret that [redacted] has rejected our response, we will be unable to offer a refund for reasons previously mentioned As far as excuse making, [redacted] ***'s main concern seems to be how the website advertises itselfOnce again, Ticket Galaxy only owns and operates our own websiteOur inventory is found on many websites that we do not own or operate, and we cannot control advertising of these websites thusly I hope this clarifies [redacted] ***'s concerns Thank you again, Doug, Ticket Galaxy

Complaint: I am rejecting this response because: I AM NOT SATISFIED AND WANT A REFUND OR AT LEAST A PARTIAL REFUND Sincerely, Dominic Burton

Dear Revdex.com, Thank you for once again mediating through this matter This is not a matter of right and wrong, nor is it a matter of electronic ticketsIf the tickets were available electronically, or if we were able to have the tickets re-printed for [redacted] daughter and her friends, we absolutely wouldWhenever we have the opportunity to assist our customers, we certainly doIn this case, re-prints are not available We regret there is nothing further we are able to do for [redacted] and her familyThank you, Doug, Ticket Galaxy

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] The way they have their seating chart set up on their [redacted] page for the [redacted] Civic shows balcony section p highlighted (close to stage) the floor seats hiGhlighted and balcony section g ( far from stage ) highlightedI selected section p and was sold tickets way back in section j ,which was not highlighted as a choiceThe way they have it setup is very deceivingSelect a good seat and receive a way back crappy seatNot happy at all

Revdex.com, Thank you for bringing this matter to our attentionWe take customer service seriously and appreciate the opportunity to respond to [redacted] concerns Our customer service records do show that [redacted] did speak with a representative regarding her orderOur notes do not indicate that she questioned the presence of the word void on the tickets however, so we’d be glad to address that concern now The tickets that [redacted] received are printed on secure paper which prevents them from being photocopied and duplicatedSince tickets are one-of-a-kind items if they were copied only one person would be able to use the ticket thus invalidating the ticket for the next person who tries to use itIf the secure paper is photocopied the tickets will read void across them and make the tickets un-useableThus the void that [redacted] sees is somewhat visible and is in the background and will be fully visible if the tickets are copied This is a security measure that prevents any potential issues with the tickets for all of our customers Therefore, [redacted] tickets are not void themselves They are valid and legitimate tickets and are 100% guaranteed We hope this fully explains the matter and there will be no refund provided in this case

Complaint: [redacted] I am rejecting this response because the agent I spoke to did NOT explain that the tickets were above face value The agent I spoke to instead told me that the show was almost sold out and only a few seats were remaining This was completely false, because when I realized that the tickets were double the face value, I spoke to a representative at Houston's [redacted] and he said there were many seats still available Sincerely, [redacted]

Dear Revdex.com -Thank you again for helping to mediate this matter We regret that Ms [redacted] has rejected our response.The tickets Ms [redacted] purchased were priced above face value, the value printed on the tickets, and she was notified prior to placing her order that the ticket price she would be paying upon placing her order may be above face value As for the service fee, it is a service fee and is labeled accordingly.Ms [redacted] repeatedly characterizes our conduct in this transaction as "scalping" But had Ms [redacted] tried to buy resold tickets "outside an event" she wouldn't have been able to secure her tickets at the time of or prior to the pre-sale of those tickets, nor would she have a guarantee that the tickets are valid for entry to the event Ms [redacted] 's allegations are wrong, prejudicial, and evoke certain racial stereotypes that are not fit for this forum I respectfully request that her complaint and response be removed from the Revdex.com website We fully respect customers' right to challenge and seek to clarify the terms of transactions, but that right does not allow someone to make defamatory accusations.Please respond to this matter promptly.Thanks again,DanTicket Galaxy

Dear Revdex.com, Thank you for bringing [redacted] ’s concerns to our attention We’re happy to look into this order The website [redacted] placed his ticket request on repeatedly notes that the event in question is General Admission The listings we posted to the website also repeatedly noted that the tickets are GA (GA tickets are often numbered for record keeping purposes, but the numbers do not correspond with any particular seats or locations.) Additionally, the website repeated notes that it “a resale marketplace, not the ticket seller Prices are set by third-party sellers and may be above face value.” [redacted] agreed to pay $for his order [redacted] placed his order on a website not owned or operated by Ticket Galaxy The relevant terms and polices of the website, which had to be agreed to prior to placing his order, follow below: General TicketsCenter.co acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSAll sales are final As tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face valueTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the tickets Please note that the name on the tickets does not affect the buyer's ability to access the event The following are the rules ("TERMS") that govern use of the TicketsCenter.co Web Site ("SITE") by the user of the SITE ("USER")By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITESITE reserves the right to change these TERMS at any time, effective immediately upon posting on the SITEIf USER violates these TERMS TicketsCenter.co may terminate USER'S access to the SITE, bar USER from future use of the SITE, cancel USER'S ticket order, and/or take appropriate legal action against USER Above Face Value Tickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each orderSITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price All sales are final Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations Schedule of Fees and Charges The price charged to USER'S credit card beyond the price of the individual tickets shall include the following fees and charges: Service Fee: Cost per ticket associated with SITE operation, customer service center operation, and other costs associated with the fulfillment of USER'S ticket request Delivery: Costs associated with the Delivery Method chosen by USER and the SITE'S arrangement of USER'S ticket delivery by the FULFILLER Total:Entire amount charged to USER, including each ticket's price as set by the FULFILLER, Service Fee, and DeliveryThere is no refund due Thank you again for mediating, Doug, Ticket Galaxy

Complaint: I am rejecting this response because: the venue has told me that this section and these seats do not exist and the tickets that I received from Ticket Galaxy will not be honored at this show Sincerely, [redacted]

Dear Revdex.com, Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address [redacted] concerns When [redacted] placed his order from his computer at the website, stadium-boxoffice.com he was obliged to review his order and accept that website’s terms and conditions before his order was completeThese terms and conditions clearly state: General Stadium-BoxOffice.com acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSAll sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face valueTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the tickets Please note that the name on the tickets does not affect the buyer's ability to access the event.The following are the rules ("TERMS") that govern use of the Stadium-BoxOffice.com Web Site ("SITE") by the user of the SITE ("USER")By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITESITE reserves the right to change these TERMS at any time, effective immediately upon posting on the SITE If USER violates these TERMS Stadium-BoxOffice.com may terminate USER'S access to the SITE, bar USER from future use of the SITE, cancel USER'S ticket order, and/or take appropriate legal action against USER.Above Face Value Tickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each orderSITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price All sales are final Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require USER to return the supplied tickets at USER'S expense before receiving any refund USER is entitled to due to cancellationSITE is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank,if any, are not covered by Stadium-BoxOffice.com or FulfillerNeither SITE nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets Schedule of Fees and Charges The price charged to USER'S credit card beyond the price of the individual tickets shall include the following fees and charges:Service Fee: Cost per ticket associated with SITE operation, customer service center operation, and other costs associated with the fulfillment of USER'S ticket request.Delivery: Costs associated with the Delivery Method chosen by USER and the SITE'S arrangement of USER'S ticket delivery by the FULFILLER.Total:Entire amount charged to USER, including each ticket's price as set by the FULFILLER, Service Fee, and Delivery The website terms and conditions were available to [redacted] as a scroll box during the checkout process and as a link on each page of the siteIf [redacted] did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed him from the checkout page and he would not have been able to go on to complete his order Also, the total price, including service fees and delivery charges, was given to his before he gave his credit card information and completed his order [redacted] chose to comply with the price and the terms before sending his final order for processing [redacted] was educated to the fact that tickets are in many cases sold above face value and that Stadium-boxoffice.com is neither a primary sale box office nor the venue [redacted] ***'s freely-chosen acceptance of the price and the terms and conditions indicates that he did make a conscious and educated decision to purchase tickets at the location and price he agreed to There is no refund due Thank you for mediating, Doug, Ticket Galaxy