Ticket Galaxy

Dear Revdex.com, Thank you for bringing this complaint to our attentionWe take matters of customer service very seriously We are sorry that we are unable to assist [redacted] any further in this endeavor She placed her order on [redacted] and agree to their terms and policies, which we are also bound by These terms state: General MasterTicket.Center acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSAll sales are final As tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face valueTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the tickets Please note that the name on the tickets does not affect the buyer's ability to access the event All sales are final Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require USER to return the supplied tickets at USER'S expense before receiving any refund USER is entitled to due to cancellationSITE is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank,if any, are not covered by MasterTicket.Center or FulfillerNeither SITE nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets Again, we would love to be able to assist, but in this case, we are not able toWe do put forth the extra effort whenever possible to assist our customers, but in this case we are unable to get re-prints Additionally, as stated in the terms and policies, no refund is due with lost tickets Thank you for mediating, Doug, Ticket Galaxy

Dear Revdex.com, Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address [redacted] concerns When [redacted] placed her order at the website, [redacted] -Theater.com she was obliged to review her order and accept that website’s terms and conditions before her request was completeThese terms and conditions clearly state: [redacted] -Theater.com acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSAll sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face valueTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the tickets Please note that the name on the tickets does not affect the buyer's ability to access the event The website terms and conditions were available to Ms [redacted] as a scroll box during the checkout process and as a link on each page of the siteIf Ms [redacted] did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed her from the checkout page and she would not have been able to go on to complete her orderAlso, the total price, including service fees and delivery charges, was given to her before she gave her credit card information and completed her orderMs [redacted] chose to comply with the price and the terms before sending her order for processing At no time before placing her order did Ms [redacted] contact our Customer Service Department with any questions or for any clarification of the pricing or terms and conditions The customer service number is prominently and conspicuously displayed in the title banner of the site[redacted] -Theater.com offers a 125% money back guarantee on the validity of the tickets Ms [redacted] purchased, and we comply with the terms of this guarantee - [redacted] If the tickets do not serve to provide Ms [redacted] and her guests with entry to the event, we will fulfill on the guarantee as agreed[redacted] -Theater.com notes that it is neither a primary sale box office nor the venue on every page of the site and markets itself as "Your independent guide to the best shows in [redacted] " (emphasis added) There is no refund due.We thank the Revdex.com for its help in mediating this issue.Best,Dan L - Ticket Galaxy

11pt"> Dear Revdex.com, Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address Mr [redacted] concerns When Mr [redacted] placed his order from his computer at the website, www[redacted] .com, he was obliged to review his order and accept that website’s terms and conditions before his order was completeThese terms and conditions clearly state: General [redacted] .com ("SITE") acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the ticketsPlease note that the name on the tickets does not affect the buyer's ability to access the event The following are the rules or "TERMS" that govern use of the SITE by USER, the USER of the SITE ("USER")By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITE [redacted] .com reserves the right to change these TERMS at any time, effective immediately upon posting on the SITEIf USER violates these TERMS [redacted] .com may terminate USER's access to the SITE, bar USER from future use of the SITE, cancel USER's ticket order, and/or take appropriate legal action against USER Above Face ValueTickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each orderSITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price All sales are finalSince tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require the USER to return the supplied tickets at USER's expense before receiving any refund USER is entitled to due to cancellation [redacted] .com is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank, if any, are not covered by [redacted] .com or FULFILLERNeither [redacted] .com nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets Ticket AvailabilitySITE cannot guarantee ticket availability until USER is in possession of their ticketsGenerally, all ticket listings on SITE are a unique set of tickets from an individual TICKET SELLERSome ticket listings on SITE may only be representations of available tickets and not actual seat locations or currently available tickets Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is receivedIf equivalent or better seat locations are available at the same price, the TICKET SELLER will fill the order with the alternative seat locationsIf no alternates are available, either the USER's credit card will not be charged at all or the entire amount will be refunded, and USER will be notified that the ticket request has been rejected The website terms and conditions were available to Mr [redacted] as a scroll box during the checkout process and as a link on each page of the siteIf Mr [redacted] did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed him from the checkout page and he would not have been able to go on to complete his orderAlso, the total price, including service fees and delivery charges, was given to him before he gave his credit card information and completed his orderMr [redacted] chose to comply with the price and the terms before sending his final order for processing At no time before placing his order did Mr [redacted] contact our Customer Service Department with any questions or for any clarification of the pricing or terms and conditionsIf he was unsure about the order he was placing, he was free to call the Customer Service Department at the readily available number or to comparison shop at other sites before finalizing his order According to our customer service records, Mr [redacted] was explained several times that seating is guaranteed to be consecutive, and within the section and row range that he selected 3/24/10:AM: Customer emailed in regards to seatingEmailed bacK "The venue has not assigned the exact seating locations for our allotment of tickets at this timeOnce we are notified of the exact seating, we will assign seats to our ordersOnce this happens, your tickets will be shippedPlease note that your order will be filled according to the zone or section that you requested." 3/24/10:AM: Customer emailed in "You say we are guaranteed three seats in that sectionWe selected three consecutive seats in that sectionCan you confirm that the seats will be together? Furthermore, what recourse do you offer if, for some reason, the seats are not in the section and row range we selected and paid for?" Emailed back "All seating is guaranteed to be consecutive and filled according to the section and row range that you requested." 3/24/11:AM: Customer emailed in "Can you answer my question about what will happen if, for some reason, three consecutive seats in the section we paid for are not available?" Emailed in "Your order is guaranteed to be filled within the area that was requested when you placed your orderIf any issues should arise regarding your seating assignment, you will be contacted by our seating department with further information." 3/24/11:AM: Emailed back "The secondary ticket market is a very large but secure industryAll of our tickets are guaranteed to be legitimate and valid for event entryWe have been in business for over years and have a great team that works hard to make your experience as enjoyable as possibleAs previously explained, our records indicate you selected seating in Orchestra 8R, rows A – UPer our terms and policies, the seating provided to you is guaranteed to be within the Section and Row Range that you requestedIn addition to being within the area requested, your seating is guaranteed to be consecutiveWe do not anticipate any problems in filling your order within your originally selected Section and Row RangeUnfortunately we are unable to cancel your orderWe have an all-sales-final policy which you agreed to prior to completing your orderTherefore we are unable to issue a refund for your orderThere may be other avenues you can try, howeverIf you purchased ticket insurance, submit a claim with Allianz Insurance, (866) 456-or by going to their website: http://www.allianzassistance.comIf you did not purchase the ticket insurance your other option is to try Ticket Liquidator’s resale program, once you receive your tickets and should there be more than a week remaining before the date of the eventTo get started, just create a free account or learn more by visiting Ticket NetworkThere is no fee to list your tickets, if your tickets sell, payment is guaranteedTheir system is secure and easy to use www[redacted] .comAdditionally, click here for some frequently asked questions about the program, like how to list your tickets, and their policies." Mr [redacted] was educated to the fact that tickets are in many cases sold above face value and that www[redacted] .com is neither a primary sale box office nor the venueMr [redacted] freely-chosen acceptance of the price and the terms and conditions indicates that he did make a conscious and educated decision to purchase tickets at the location and price he agreed to There is no refund due

Dear Revdex.com, Thank you for mediating this matterWe take financial matters like these very seriously [redacted] attempted to purchase some tickets on 1/for an event on 1/When the order was received, only a preauthorization was attempted and there was an error where the order didn’t get chargedIn this case, our process is to attempt another preauthorization in case the system had an errorWhen that came up as declined, we contacted the customer and had her verify that all of her billing information was correctWhen she assured us that it was 100% correct, we attempted a third preauthorizationWhen that didn’t go through we did reject the order, as we were not able to be paid for the order Preauthorizations can take 3-business days to fade off of an accountThis is completely out of our company’s handsThat is up to the financial institution of the cardThrough the many conversations that we have had with [redacted] she did mention that her card is a pre-paid card, which are notorious for having issues releasing preauthorizationsAgain, this is not due in any part to anything that our company does, it’s simply the processes of the card It’s very important for us to make it clear that we would never want to take a customer’s money and not provide a customer’s ticketsSimilarly, we would not provide someone tickets without being paid for the merchandise While we regret that we weren’t able to furnish [redacted] with tickets, we also did not actually withdraw money from her account Thank you again for taking the time to look into this matter, Doug

Dear Revdex.com, Thank you for the continued mediationWe regret that [redacted] has rejected our response at this time For reasons previously mentioned, there is still no refund dueThank you again, Doug, Ticket Galaxy

Complaint: [redacted] I am rejecting this response because: the full price was exaggerated and over the resale/current value of ticketsWrong tickets were sent and company is a client service driven business with poor client serviceThis should not be this difficult to realise the company was wrong in their part of this transactionA patron gets directed to this website to buy tickets and is upcharged and made to pay a fee for service that was more than the ticketsTicket Galaxy is doing wrong by their clientsIf you read ANY of their reviews online you see this is a regular occurrenceThey cheat people that are just trying to get a fair price Thank you! Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: First, please get my name correct as misspelling it many times is somewhat insulting Second, when I called, the rep told me that they are the same company as the main website, and they both operate as one Third, the language you copied is buried in the midst of volumes of webpages You still really need to make it clearer How about a large font description on your webpage that states you are NOT part of the venue or authorized sellers and are in face resellers The reason you put this all sales final language on that page is you are counting on people (such as myself) who fall prey to these tactics and refuse reasonable requests to get a refund There is no reason you cannot offer the refund I wish I had searched your main websote online as it would have led me to your other company Both have many negative comments on this same problematic predatory selling behavior I guess there will be just another one out there warning people with a possible search engine link that rates right below your company name to provide a warning to other victims Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:The following statement by the business is UNEQUIVOCALLY FALSE:"We assisted Mr [redacted] in arranging to resell the tickets, but can take no responsibility for his success or failure in doing so."Contrary to that contention, the business has done NOTHING WHATSOEVER to help me to resell my ticketsThe only thing the business did was to provide me with a 1-number for a third-party reseller, which has NEVER, NOT ONCE, answered the phone when I've called (during business hours) and which has NOT returned ANY OF MY PHONE CALLS.It's disappointing that Ticket Galaxy so readily is willing to take people's money for the inflated prices they are charging and then, when there is a problem, they not only refuse to assist, but they feel compelled to falsify the facts.Now that Ticket Galaxy has made that contention, however, they must stand by itI expect to receive a call from Ticket Galaxy within 48-hours, facilitating the resale of my ticketsIf they do not do so, this will be an implied admission that they PATENTLY LIED about assisting me to resell the tickets.I will await their response Sincerely, [redacted]

Dear Revdex.com,Thank you for once again mediating through this matterThis is not a matter of right and wrong, nor is it a matter of electronic ticketsIf the tickets were available electronically, or if we were able to have the tickets re-printed for [redacted] daughter and her friends, we absolutely wouldWhenever we have the opportunity to assist our customers, we certainly doIn this case, re-prints are not availableWe regret there is nothing further we are able to do for [redacted] and her family.Thank you,Doug, Ticket Galaxy

Complaint: [redacted] I am rejecting this response because: I visited [redacted] with the intention of purchasing tickets directly from the venue My intention was to purchase tickets from the venue and pay the ticket price Without notice, I was surreptitiously re-routed to ticket galaxy's website I have never heard of [redacted] I was misled into believing that I was purchasing tickets directly from [redacted] (the venue) I completed the ticket purchase of $110.00/ticket, $delivery fee and $for a "MiscExpense" I paid this because I thought THIS WAS WHAT WAS REQUIRED BY THE VENUE!!!! I subsequently learned that ticket galaxy is not associated with the [redacted] and was charged more than 2x the face value of the ticket!!! Ticket Galaxy's practice and conduct in a clear violation of New Jersey's Consumer Fraud Act (NJCFA) in several respects and is intentionally misleading to the public I was defrauded and mislead into believing I was purchasing tickets from the [redacted] Instead, the company sold me tickets at 2x the face value of the ticket and charged me nearly $in fees I filed the complaint and write this rebuttal so that I can get a refund and so that there is a record of the fraudulent and misleading conduct of Ticket Galaxy or [redacted] Sincerely, Nicole Butz

Revdex.com, Again, this complaint is identical to the complaint [redacted] has already filed (complaint # [redacted] ) which has been responded to and appropriately closedHowever, in an effort to resolve this matter we will provide the same response to [redacted] here as well The tickets [redacted] received are 100% valid and legitimate ticketsAs was already explained to her the paper that the tickets were printed on is a copy-protected paperIn the background the word "void" is visible in a slightly obscured greyish toneIf [redacted] was to attempt to copy that ticket the copy would not be readable as the light greyish voids will appear black on the copy therefore obscuring the entire piece of paperIf s [redacted] still has doubts on this type of paper, here is a link with more information: [redacted] When [redacted] stated in her other complaint that the tickets were not valid we stated that she would be required to provide proof from the venue that this was the caseSince the event date has come and gone as of today’s date and [redacted] has failed to provide any proof or to contact our customer service department at any time, we are not able to investigate that matter at allHowever, in her previous complaint she stated that the venue would not accept the tickets, and also raised concerns about the obscured word void on the ticketThe event had not happened as of that date and she had already made claims that the tickets were invalidShe then filed this complaint with same claims based on the type of paper that the tickets were printed onIf there were any issues with the tickets when she used them to enter the event, we would need documentation or proof from the venue that this was the caseWithout any proof from the venue that there was an issue with the ticket we are not able to research this issue further Also, the terms and policies that [redacted] agreed to when completing her purchase state: Ticket AvailabilitySITE cannot guarantee ticket availability until USER is in possession of USER'S ticketsGenerally, all ticket listings on SITE are a unique set of tickets from an individual TICKET SELLERSome ticket listings on SITE may only be representations of available tickets and not actual seat locations or currently available tickets Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is receivedIf equivalent or better seat locations are available at the same price, TICKET SELLER will fill the order with the alternative seat locationsIf no alternates are available, either USER'S credit card will not be charged at all or the entire amount charged will be refunded, and USER will be notified that the ticket request has been rejected [redacted] willingly agreed to this policy and therefore although her tickets in section row Q could not be fulfilled [redacted] received tickets in section row Q which is the mirror image section of the venue [redacted] order was fulfilled in accordance with the policies she agreed to, and the tickets that were provided are valid and legitimate tickets no refund will be providedWe hope this fully explains the matter

Dear Revdex.com, We regret that Ms [redacted] *as chosen to reject our responseUnfortunately, there is no new information to add in this matter We have been contacted by the Connecticut Department of Consumer Protection and are working to resolve the matter through that avenue as well, so we respectfully ask that this matter be closed as it has now been escalated Thank you for mediating yet again, Doug, Ticket Galaxy

Dear Revdex.com,Thank you for continuing to mediate this matterAs mentioned previously, we are unable to offer a refund for this order at this timeWe do not offer price matching and the price that is agreed upon when ordering the tickets is the price that is charged and is non-negotiable after the order is finalized.Thank you again,Doug, Ticket Galaxy

Complaint: [redacted] I am rejecting this response because: The business could not possibly have had the tickets to sell because none had gone on sale to the public on the day I ordered from them They priced gouged not only the tickets but the service charges in my opinion I was able to get tickets DIRECTLY from the vendor for much less The difference between the two costs is $ and that is MORE than the vendor charged for the tickets and service charges! I believe I am at least owed the difference between the two, but would prefer the entire amount Sincerely, [redacted]

Dear Revdex.com, Thank you for mediating this matter Unfortunately, our stance has not changed in terms of giving [redacted] a partial or whole refund, for reasons that have been previously mentioned Thank you again, Doug, Ticket Galaxy

Revdex.com, Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address Ms [redacted] concerns Our records show that Ms [redacted] placed her order on September 16th, She called our Customer Service Department on September 17th, Ms [redacted] expressed that she would like to cancel her order upon realizing that the website, [redacted] is neither the official box office website for the venue, [redacted] ***, ** nor a primary ticket market seller such as [redacted] Our website clearly states that [redacted] is a secondary ticketing site, independently owned and operated, and in no way affiliated to any venue or production company As stated on the webpage, tickets purchased on our site are guaranteed to be authentic and arrive in time for the eventOur records show that the tickets purchased by Ms [redacted] will be ready to be shipped by December 16th, for the event on December 20th, This information was available in the ticket listing for Ms [redacted] to view prior to finalizing her selection before purchase The ticket listing for her selection, [redacted] *, is as follows: “Front Mezzanine, Rows A-DIf more than four (4) tickets are purchased from this group, your tickets may be splitAll seats are guaranteed to be located within the requested zoneTickets will be ready for delivery by Dec 16, 2014.” When Ms [redacted] placed her order from her computer at the website, [redacted] , she was obliged to review her order and accept that website’s terms and conditions before her order was completeThese terms and conditions clearly state: General [redacted] acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSAll sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face valueTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the tickets Please note that the name on the tickets does not affect the buyer's ability to access the event Above Face Value Tickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each orderSITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price All sales are final Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require USER to return the supplied tickets at USER'S expense before receiving any refund USER is entitled to due to cancellationSITE is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank,if any, are not covered by [redacted] or FulfillerNeither SITE nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets Shipping All orders are shipped to USER using the delivery method chosen for the orderMost orders are shipped the same business day in which they are receivedOrders placed after business hours may be shipped on the next business dayShipments may require direct signature at the point of delivery Delayed Shipment Event tickets are generally delivered according to the delivery method selected at the time of ticket checkoutMost orders are shipped the same business day in which they are received or, if placed after business hours, orders may be shipped on the next business dayHowever, tickets may not always be available for immediate delivery, particularly in cases when the tickets have been purchased far in advance of the event in question or for certain events including but not limited to the following: all off-season orders for professional sporting leagues, concerts, and Las Vegas events ticketsWhile most tickets are delivered within three business days of the delivery method chosen, this does not imply a guaranteed delivery dateIn these situations tickets may be marked with an estimated ship dateUSER will be provided with account access information that will allow them to view the status of their order and tracking information, if available, after purchaseIn the case where tracking information is not available USER may contact a representative of the FULFILLER for shipment information or an estimated delivery dateTickets will be shipped when available, and choice of an expedited delivery method does not guarantee that tickets will be shipped immediatelyUSER should check the order notes for the estimated delivery date The website terms and conditions were available to Ms [redacted] as a scroll box during the checkout process and as a link on each page of the siteIf Ms [redacted] did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed her from the checkout page and she would not have been able to go on to complete her orderAlso, the total price, including service fees and delivery charges, was given to her before she gave her credit card information and completed her orderMs [redacted] chose to comply with the price and the terms before sending her final order for processing At no time before placing her order did Ms [redacted] contact our Customer Service Department with any questions or for any clarification of the pricing and terms and conditionsIf she was unsure about the order she was placing, she was free to call the Customer Service Department at the readily available number or to comparison shop at other sites before finalizing her order Ms [redacted] was educated to the fact that tickets are in many cases sold above face value and that [redacted] is neither a primary sale box office nor the venueMs [redacted] freely-chosen acceptance of the price and the terms and conditions indicates that she did make a conscious and educated decision to purchase tickets at the price she agreed to There is no refund due

Dear Revdex.com,Thank you for continuing to mediate [redacted] 's concernsThe price that [redacted] agreed to pay is non-negotiable once the order has been placedWe will not be offering any form of refund, partial refund, or a credit for future purchases as the full price was agreed to prior to placing the orderFor these reasons, and the reasons previously mentioned in our initial response, there is no refund dueThank you again for mediating,Doug, Ticket Galaxy

Revdex.com, Thank you for bringing this matter to our attentionWe take customer service seriously and appreciate the opportunity to respond to Ms McBride's concerns According to our customer service records MsMcBride has already been completely refunded in full in the interest of customer service When MsMcBride did place her order for tickets she did so through LocalTicket.com which does have numerous disclaimers that the tickets she was purchasing may be above face value and that she was purchasing on a secondary market, or resale websiteMsMcBride was also provided with an itemized list of her purchase which indicated the price per ticket on her order, the service fee per ticket, along with the delivery fee Since MsMcBride has already been provided with a refund we assume that this matter is resolved

Dear Revdex.com - Thanks again for your help in mediating this matter We regret that Ms [redacted] has rejected our response.As I noted in my response, Ticket Galaxy does not own or operate the website on which Ms [redacted] made her purchase and we are not responsible for that website's marketing or conduct, just as, say, a used books seller is not responsible for the website it markets and sells its products through Thank you,DanTicket Galaxy

Revdex.com, Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address MrPrestgard's concerns When MrPrestgard placed his order from his computer at the website, www.BoxOfficeTicketSales.com, he was obliged to review his order and accept that website's terms and conditions before his order was completeThese terms and conditions clearly state: General BoxOfficeTicketSales.com ("SITE") acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSAll sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual TICKET SELLER, the prices for tickets may be above or below face valueTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the ticketsPlease note that the name on the tickets does not affect the buyer's ability to access the event The website terms and conditions were available to MrPrestgard as a scroll box during the checkout process and as a link on each page of the siteIf MrPrestgard did not click on the "yes" button on the checkout page that states "I agree to the Terms & Conditions," the software would have removed him from the checkout page and he would not have been able to go on to complete his orderAlso, the total price, including service fees and delivery charges, was given to him before he gave his credit card information and completed his orderMrPrestgard chose to comply with the price and the terms before sending his final order for processing At no time before placing his order did MrPrestgard contact our Customer Service Department with any questions or for any clarification of the pricing and terms and conditionsIf he was unsure about the order he was placing, he was free to call the Customer Service Department at the readily available number or to comparison shop at other sites before finalizing his order MrPrestgard was educated to the fact that tickets are in many cases sold above face value and that www.BoxOfficeTicketSales.com is neither a primary sale box office nor the venueMrPrestgard's freely-chosen acceptance of the price and the terms and conditions indicates that he did make a conscious and educated decision to purchase tickets at the price he agreed to There is no refund due