Ticket Galaxy

Complaint: [redacted] I am rejecting this response because: I believe it is poor business that they do have no say or agreements with the businesses that utilize their servicesThe transaction wasn't even fully processed through the third party at the time, so they made no attempt to help rectify the situation while the opportunity was still present They offered nothing to help stop this third party transaction from processing Sincerely, Justin [redacted]

Revdex.com, Thank you for bringing this matter to our attentionWe take customer service seriously and appreciate the opportunity to respond to Mr [redacted] concerns According to our customer service records, Mr [redacted] did place an order for tickets with the following description: Event: [redacted] Jun 7:30PM Venue: [redacted] **, United States of America Section: Zone E Row: Price: $Each Quantity: Seller's Note: Balcony, Rows T-YIf more than four (4) tickets are purchased from this group, your tickets may be splitAll seats are guaranteed to be located within the requested zoneTickets will be ready for delivery by Jun 02, Additionally, the map which accompanies the ticket listing indicates that Zone E is the entire balcony of the venue and is color-coded accordingly on the mapWhen Mr [redacted] clicked on the Zone E ticket listing the balcony section of the map was also highlighted to indicate that this is the section that was being chosen for purchasing When Mr [redacted] chose to complete his purchase for tickets in Zone E he was also required to read and agree to the website’s terms and policiesThese policies state: All sales are final Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require the USER to return the supplied tickets at USER's expense before receiving any refund USER is entitled to due to cancellation [redacted] is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER's bank, if any, are not covered by [redacted] or FulfillerNeither [redacted] nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives ticket If Mr [redacted] was unsure about the order he was placing or had questions about the Zone seating that was advertised on the website, he was free to contact our customer service department at any time before completing his orderSince Mr [redacted] willingly selected Zone E tickets, and willingly agreed to the website's all sales are final policy, no refund or exchange will be provided Please see the attached screenshots which indicates that the information about Mr [redacted] tickets was clearly disclosed on multiple pages before he finalized his order

[redacted] Revdex.com Re: [redacted] /> Revdex.com, Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address Ms [redacted] concerns According to our Customer Service records, the order [redacted] is referring to was placed under the name [redacted] ; however, we will provide our response assuming that the order was placed by [redacted] When [redacted] placed her order from her computer at the website, www.tickets-center.com, she was obliged to review her order and accept that website’s terms and conditions before her order was completeThese terms and conditions clearly state: Above Face ValueTickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each orderSITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price All sales are finalSince tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require the USER to return the supplied tickets at USER's expense before receiving any refund USER is entitled to due to cancellation Tickets-Center.com is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER's bank, if any, are not covered by Tickets-Center.com or FulfillerNeither Tickets-Center.com nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets The website’s terms and conditions were available to [redacted] as a scroll box during the checkout process and as a link on each page of the siteIf [redacted] did not click on the “yes” button on the checkout page that states, “I agree to the Terms & Conditions,” the software would have removed her from the checkout page, and she would not have been able to go on to complete her orderAlso, the total price, including service fees and delivery charges, was given to her before she gave her credit card information and completed her orderMs Pennewell chose to comply with the price and the terms before sending her final order for processing At no time before placing her order did [redacted] contact our Customer Service Department for clarification on the pricing or terms and conditionsIf she was unsure about the order she was placing, she was free to call the Customer Service Department at the readily available number or to comparison shop at other sites before finalizing her orderHad these purchases been fraudulent, as [redacted] claims, she would have notified her bank, Credit Card Company, or our company after the purchase [redacted] did not contact us at any point with issues regarding the order or regarding her claim that the charges maybe be fraudulent [redacted] was educated to the fact that tickets are in many cases sold above face value and that www.tickets-center.com is neither a primary sale box office nor the venue [redacted] ’s freely-chosen acceptance of the price and the terms and conditions indicates that she did make a conscious and educated decision to purchase tickets at the price she agreed to There is no refund due

Dear Revdex.com, >Thank you for bringing [redacted] concerns to our attentionWe take accusations of hijacking and skullduggery seriously On 8/30/16, [redacted] placed her order on BoxOfficeTicketSales.com, which is a website not owned or operated by Ticket GalaxyPer the terms and policies published on BoxOfficeTicketSales.com, there is an all sales final policy that stats that the tickets may be above or below face valueSpecifically, the terms and policies state: Above Face Value Tickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each orderSITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price Orders Orders placed through SITE will be fulfilled by one of SITE'S network of participating TICKET SELLERSContact information for the TICKET SELLER who fulfills USER'S order (hereinafter known as "FULFILLER") will be provided to USER upon completion of the purchase processIf this information is lost, USER may contact [email protected] to retrieve information about the order All sales are final Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require USER to return the supplied tickets at USER'S expense before receiving any refund USER is entitled to due to cancellationSITE is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank,if any, are not covered by BoxOfficeTicketSales.com or FulfillerNeither SITE nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets When [redacted] contacted our office, saying that she had purchased tickets for the wrong state, we looked into making an exception to see if we were able to exchange her tickets for the correct stateWe did this as a favor to [redacted] , instead of advising her to resell the tickets that she would be unable to use and then re-purchase [redacted] spoke with a representative from our office, and accepted a re-delivery fee of $30, as we had to send her an airbill to ship her already-delivered ticket back into our office and ship out the new ticket back to her When [redacted] received her ticket, she called our office to ask about the face value of the tickets, and the difference in priceThe response was essentially mirroring what you have read in the above terms and policies As far as the website “Hijacking” [redacted] , the order was placed on 8/30/at 11:AM from [redacted] computerBecause the terms and policies have to be accepted prior to placing the order, as well as the website clearly declaring that it is a marketplace and not the venue or box office, we do not believe that this claim holds merit Because of the reasons listed above, we will be unable to process a refund at this time Thank you for mediating, Doug, Ticket Galaxy

I reject this non offer from the business They did not have the tickets to sell when I ordered themTickets did not go on sale until the following week to the public I am not asking for price matching I am DEMANDING a refund for what I see as fraudulently selling ticketsI have already contacted my credit card company and sent them the documentation I will not pay for tickets that are so outrageously priced! Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Dear Revdex.com, We regret that Mr [redacted] continues to reject our responses There is, however, no more action to be taken on this order at this pointThank you for your time, Doug, Ticket Galaxy

Revdex.com, Thank you for bringing [redacted] continued concerns to our attentionIn our previous response we informed [redacted] that her order was placed at [redacted] This website does not look like any venue’s website and in fact specifically states at the top, "We display secondary market ticketsThis site is independently owned and operated and is not affiliated with any box office or official website." In addition to this disclaimer, [redacted] was also required to read and agree to the website's policies These policies, in plain language state that the prices of tickets may be above or below face valueAdditionally [redacted] states that the order was not filled correctly [redacted] purchased two tickets in section: Orchestra, row: E and received those exact tickets [redacted] then claims that she thought they were center orchestra tickets and therefore the order was not fulfilled correctlyHowever, the description of tickets stated Orchestra Row EIt did not state Left, Center, or RightIf [redacted] had specific questions about this listing she was free to call the customer service department before completing her order [redacted] ordered tickets in the Orchestra Row E and received those exact ticketsThis has been a completed transaction and per the website's all sales are final policy no refund will be provided

Dear Revdex.com,Thank you for bringing this to our attentionWe take matters of delivery very seriouslyWe apologize for the delay in [redacted] receiving his ticketsI have examined his order and [redacted] was sent his tickets electronically on 7/at 10:AMThis is long before the event, so [redacted] order was fulfilled in time for his showThank you again for mediating,Doug, Ticket Galaxy

Dear Revdex.com, Thank you for letting us know about [redacted] concerns We’re very sorry that he had taken the time to drive to our state to go see a concert at [redacted] ***, but the performer had postponed due to illnessA concert going “best practice” is to check with the venue directly the day before a show to ensure no changes have taken place However, unless the show is outright cancelled, we are unable to offer a refund, as the tickets will be valid for the postponed date, when it’s announcedIf the show is cancelled completely, we will of course refund [redacted] the cost of his tickets less the delivery fee Unfortunately, until that time, no refund is due Thank you, Doug, Ticket Galaxy

Dear Revdex.com, # Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address [redacted] 's concerns When [redacted] called and placed her order from the website, [redacted] she was obliged to review her order and accept that website’s terms and conditions before her order was complete, despite ordering over the phoneThese terms and conditions clearly state: General [redacted] acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSAll sales are final As tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face valueTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the tickets Please note that the name on the tickets does not affect the buyer's ability to access the event The following are the rules ("TERMS") that govern use of the [redacted] Web Site ("SITE") by the user of the SITE ("USER")By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITESITE reserves the right to change these TERMS at any time, effective immediately upon posting on the SITEIf USER violates these TERMS [redacted] may terminate USER'S access to the SITE, bar USER from future use of the SITE, cancel USER'S ticket order, and/or take appropriate legal action against USER Above Face Value Tickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each orderSITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price All sales are final Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled date New tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require USER to return the supplied tickets at USER'S expense before receiving any refund USER is entitled to due to cancellationSITE is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank,if any, are not covered by [redacted] or FulfillerNeither SITE nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets Schedule of Fees and Charges The price charged to USER'S credit card beyond the price of the individual tickets shall include the following fees and charges: · Service Fee: Cost per ticket associated with SITE operation, customer service center operation, and other costs associated with the fulfillment of USER'S ticket request · Delivery: Costs associated with the Delivery Method chosen by USER and the SITE'S arrangement of USER'S ticket delivery by the FULFILLER · Total:Entire amount charged to USER, including each ticket's price as set by the FULFILLER, Service Fee, and Delivery The website terms and conditions were reviewed prior charging the card by the representative who placed the orderIf [redacted] did not state “I agree to the Terms & Conditions,” the representative would have removed her from the checkout page and she would not have been able to go on to complete her orderAlso, the total price, including service fees and delivery charges, was given to her before she gave her credit card information and completed her order [redacted] chose to comply with the price and the terms before sending her final order for processing [redacted] was educated to the fact that tickets are in many cases sold above face value and that [redacted] is neither a primary sale box office nor the venue [redacted] freely-chosen acceptance of the price and the terms and conditions indicates that she did make a conscious and educated decision to purchase tickets at the location and price she agreed to There is no refund due Thank you again for mediating, Doug, Ticket Galaxy

Dear Revdex.com, We regret that [redacted] continues to reject our responses As previously mentioned, we will not be offering a refund at this timeWe regret that [redacted] has taken this as disrespectful, as there is no disrespect inferred on our endWe are only standing by the terms and policies that were agreed to when the order was placed Thank you for the continued mediation, Doug, Ticket Galaxy

Dear Revdex.com, Thank you for continuing to mediate [redacted] 's concerns With respect to [redacted] 's claims of accuracy in our claims that she was educated, we wish to slightly alter the semantics in our explanationShe is correct that we cannot percent say that she is educated in regards to filling out the form, we can one hundred percent verbalize that she was alertedThe information is readily available and if the terms and policies are accepted, then they are binding As far as [redacted] 's claim that she contacted us immediately, she is partially correct [redacted] contacted us one hour and nineteen minutes after placing the orderWhile she did contact us very quickly, this is a relatively moot point as the terms and policies are in effect as soon as the order is placed Because of these reasons and the reasons previously explained, there is still no refund dueThank you again for mediating, Doug, Ticket Galaxy

Dear Revdex.com,We regret that [redacted] has rejected our responseI cannot dispute that it would have been nice to send an e-mailWe will certainly look into implementing that feature for the futureHowever, this does not change the situation that there is no refund due for the current order unless the show is canceled completelyThank you again for mediating in this matter,Doug, Ticket Galaxy

Complaint: [redacted] I am rejecting this response because: I do not accept this responseI would like clarification - are you saying the issue is with [redacted] office? I called them and they stated ticket Galaxy would be the company that would provide the refundI do not appreciate getting caught inbetween this blame gameI don't know how to put it clearer to state that I was misinformed and did not agree to pay in USD - I will not accept any response other then having this rectifiedAs to your comment regarding refunds not being given - there are countless Revdex.com cases where the action ended in a refund Sincerely, [redacted] ***

Revdex.com, Thank you for bringing this matter to our attentionWe take customer service seriously and appreciate the opportunity to respond to Ms [redacted] concerns When Ms [redacted] completed her order on [redacted] she was required to read and agree to the website's policiesThese policies state: All sales are final Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require the USER to return the supplied tickets at USER's expense before receiving any refund USER is entitled to due to cancellationSITE is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank, if any, are not covered by SITE or FULFILLERNeither SITE nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe place Please note that direct sunlight or heat may damage tickets Ms [redacted] was required to read and agree to these policies before her order was completeWithout doing so she would not have been able to complete her purchaseMs [redacted] has contacted our customer service department as well regarding her lost ticketsWe contacted her ticket supplier to see if they could obtain copies of the tickets, but were not able to do soBecause tickets are one-of-a-kind items reprints or additional tickets are very rarely availableFor this reason our policies inform all customers to retain their tickets and that we cannot replace them if they are lost Based on these policies we will not be providing Ms [redacted] with a refund as of this time

yes"> Dear Revdex.com, Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address Ms***’ concerns On May 12, Ms [redacted] placed her order for five tickets to The [redacted] April 11, show at the [redacted] in [redacted] using www[redacted] .com When Ms [redacted] placed her order from her computer at the website, www[redacted] .com she was obliged to review her order and accept that website’s terms and conditions before her order was completeThese terms and conditions clearly state: General [redacted] .com ("SITE") acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSAll sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual TICKET SELLER, the prices for tickets may be above or below face valueTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the ticketsPlease note that the name on the tickets does not affect the buyer's ability to access the event.The following are the rules ("TERMS") that govern use of the [redacted] .com Web Site by the user of the SITE ("USER")By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITESITE reserves the right to change these TERMS at any time, effective immediately upon posting on the SITEIf USER violates these TERMS [redacted] .com may terminate USER'S access to the SITE, bar USER from future use of the SITE, cancel USER'S ticket order, and/or take appropriate legal action against USER Ticket AvailabilitySITE cannot guarantee ticket availability until USER is in possession of USER'S ticketsGenerally, all ticket listings on SITE are a unique set of tickets from an individual TICKET SELLERSome ticket listings on SITE may only be representations of available tickets and not actual seat locations or currently available ticketsOccasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is receivedIf equivalent or better seat locations are available at the same price, TICKET SELLER will fill the order with the alternative seat locationsIf no alternates are available, either USER'S credit card will not be charged at all or the entire amount charged will be refunded, and USER will be notified that the ticket request has been rejected The website terms and conditions were available to Ms [redacted] as a scroll box during the checkout processIf Ms [redacted] did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed her from the checkout page and she would not have been able to go on to complete her orderMs [redacted] chose to comply with the terms before sending her final order for processing We sincerely regret Ms [redacted] experienced difficulty with her ticket orderWhen Ms***’ original order was unable to be fulfilled, a customer service agent was able to place a second order request to a different seller on December 5, However, when this second order was also unfulfilled, Ms [redacted] was offered a 125% order refund or an alternative date as per our advertised terms and policiesDuring the course of the phone conversation with Customer Service, a third ticket group for the original show date was identified and ordered from an additional sellerThis final set of tickets was expedited to Ms [redacted] and the delivery fee waived

Dear Revdex.com - Thank you for helping to mediate Mr [redacted] situation Mr [redacted] concerns are directed to the website on which he purchased tickets, a third party website that is not owned or operated by Ticket Galaxy Ticket Galaxy has no role in how the website is advertised or what service fee it asks for However, Mr [redacted] agreed to be bound by the website's terms and conditions, which were conspicuously displayed on the checkout page, by actively clicking a check box before checking out Those terms and conditions explicitly note that all sales are final We rely on the finality of this kind of web order in order to run our business efficiently and offer competitively priced event ticketsThanks again, Doug

Revdex.com: I do not find this to be a satisfactory response from Ticket Galaxy, but I realize I cannot waste any more time on this matterThe bottom line is that I've learned a lesson and will never order tickets through a second or third party I will go right to the venueTheir response to my complaint along with their explanation iof termes, conditions, and policy iwas not obvious on the websitesI have no recourse but to accept the unethical behavior of Ticket Galaxy or Box Office Ticket Sales (which I never heard of or received information from at all)I appreciate your efforts to resolve this issue although I'm still left believing this is a ticket scalping/scam operationThanks againI have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me(Not really) Sincerely, [redacted]

Complaint: I am rejecting this response because the matter has not been resolvedIt appears that this is not the first time this company has had to resolve costumer complaints through formal avenuesI request that until a refund be granted, the complaint is not settled and is unresolvedIf Ticket Galaxy indeed held customer service and customer satisfaction as core value of their business, they would issue a refund Sincerely, Rachel Myroniuk

Revdex.com, Thank you for bringing this matter to our attentionWe take customer service seriously and appreciate the opportunity to respond to MrLane’s concerns When MrLane placed his order on the website www.Official-Online-Tickets.com he was required to read and agree to that website’s terms and policiesThese policies clearly state: GeneralOfficial-Online-Tickets.net ("SITE") acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSAll sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual TICKET SELLER, the prices for tickets may be above or below face valueTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the ticketsPlease note that the name on the tickets does not affect the buyer's ability to access the event MrLane was required to read and agree to these policies before his order was complete and without doing so, the software would have removed him from the checkout process However, despite MrLane agreeing to these policies he has also filed a chargeback, case #[redacted] We have chosen not to fight the chargeback therefore MrLane will be receiving a complete refund and the tickets will not be provided to himIf he has any further questions he is free to contact our customer service department at any time