Complaint: [redacted] I am rejecting this response because: you obviously sent out the order AFTER I had posted my complaint here and simply stated in an email to you before complaining here that I did not want my order and I wanted a refundI will be sending it back united and I expect a prepaid shipping label sent to my email Regards, [redacted]
The order was cancelled and a refund is being completed to our customers original form of payment at this timeThe refund will be completed with expedited handling for the customer at this timeThank you
The rep in which you have been in contact with has been informed of the matter and will be contacting you to better assist you with returning your order as you requestedA refund will be imposed on the return of the items Thank you
[redacted] Thank you for reaching out to usWe apologize for the delay you experienced in trying to get your order deliveredI did speak with our Customer Service Department and a Representative by the name of Greg said he had spoken with you and resolved the issueIf there is anything else we can further assist you with, please let us know Thank you and we appreciate your business
***After looking into this matter, we do see that your order has been marked delivered on October 10thPlease see the tracking link belowThank you [redacted]
Complaint: [redacted] I am rejecting this response because: After responding to the email and telling the customer that I no longer want the product and that I filed a claim with my bank to reject the payment....they ended up shipping my order anywaysAFTER TELLING THEM NOT TOOThis business is fraud, they do not read nor listen to their customers and I believe all responses are is automatedI have also asked several times for a phone call and still no phone call from anyoneThey can stop my order in transit and have it shipped back to them because I'm not paying for anything, especially not paying for shipping changes when I told them not to ship the product in the first place If they want to give it to my for free then ill accept Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me It it is extremely unfortunate that my order has still not been shipped and now I am becibg told that it is not all being shipped together The whole purpase of YOUR product is to take it as a SYSTEM and togetherThis is a complete disgrace Regards, [redacted]
Nicole,Thank you for reaching out to us and for your recent purchaseWe apologize for the delayOne of our Customer Support Agents will be reaching out to you shortly to provide you with an order update and will be able to further assist you from there.Thank you and we appreciate your business
A rep has been assigned to handle your case immediately with you via email and a phone call is applicable at your request with that rep to resolve your case in its entiretyThat rep will be contacting you shortly and if you have any questions, they can certainly assist youThank you
Customer has ordered a week program at this time and the coach in charge of his plan has a scheduled check in service with their clients in a timely mannerAll questions were directed to that individual to assist the customer and has confirmed that all information and assistance has been put forth in accordance with the program and scheduleItems for coaching are non tangible items and are all digitally emailed to customersThank you
We have checked our records and see that your Customized Diet Plan was sent to you on 7/and then again on 7/One of our Customer Experience Coordinators will be in contact with you shortly to provide you with a screenshot for your records as wellThey will also be able to further assist you with your other inquiries as wellThank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.After filing my complaint I received multiple responses from this businessThey have fulfilled their promises based on our communication through this complaint and pulled through each timeThe response I received was EXACTLY what I needed especially if the product was already paid for and deducted from my accountUsually when something is paid for a customer should be able to see the status and view the transaction and receive updates as to where their order standI really wish it didn't have to escalate to this but it seems as though after the many attempts, I finally got an answerI hope that they continue to do this for all of their customers (who are also waiting) in hopes that another person doesn't have to go through this againYou can sell GREAT products, but customer service is keyThank you Revdex.com for your assistance in this matter Regards, [redacted] ***
The content of the recipe books is accurate to the title of the listing we have on our online store.As the material is non refundable, no refund is applicable for the content since it is all digital and was emailed once the purchase was completed Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The 2nd order I talk about was for my husband and ordered under his name and email BUT my [redacted] was used to pay for it His name is [redacted] and his email used was [redacted] My [redacted] at [redacted] was used to make the purchase [redacted]
[redacted] Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI do see that your order was being held up for a backordered itemWe are able to separate this item from your order and ship all available products asap and then once this item is replenished (within the next few days) that will ship automaticallyPlease let us know what you would like to do.Thank you and we appreciate your business
*** Thank you for reaching out to us and for your recent purchaseI apologize for the inconvenience and confusion regarding your orderI have personally looked into your order and do see that it was split into two different shipmentsI also looked at the tracking numbers for both and they are differentI listed both below for your referenceBoth packages have an expected delivery date of November 14thPlease let us know if you need any additional informationThank you and we appreciate your business [redacted]
A customer membership was opened on 3/to reoccur on your account at the time of the original purchaseAs the most recent on 5/for the reoccurring dat was repeated, an agent cancelled the most recent order was cancelled and refunded at this timeWere you able to cancel the auto pay on your account so you are not charged again for 6/10/2016?Your email will also be forwarded to a senior rep for contact in regards to your order history for further resolution.Thank you
Complaint: [redacted] I am rejecting this response because: I did receive a facebook message from Shredz yesterday but I have yet to receive any kind of information that my order has been processed or shipped so until then I would like for this case to be kept open Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: that's the issue, I had never received a response back in regards to why the correct protein powder was not sent after that phone callI left messages and did not receive a responseSome one needs to do something to make this rightJust because you sent me the powder after a Revdex.com response does not make it go awayI'm still very dissatisfied
Complaint: [redacted] I am rejecting this response because: you obviously sent out the order AFTER I had posted my complaint here and simply stated in an email to you before complaining here that I did not want my order and I wanted a refundI will be sending it back united and I expect a prepaid shipping label sent to my email Regards, [redacted]
The order was cancelled and a refund is being completed to our customers original form of payment at this timeThe refund will be completed with expedited handling for the customer at this timeThank you
The rep in which you have been in contact with has been informed of the matter and will be contacting you to better assist you with returning your order as you requestedA refund will be imposed on the return of the items Thank you
[redacted] Thank you for reaching out to usWe apologize for the delay you experienced in trying to get your order deliveredI did speak with our Customer Service Department and a Representative by the name of Greg said he had spoken with you and resolved the issueIf there is anything else we can further assist you with, please let us know Thank you and we appreciate your business
***After looking into this matter, we do see that your order has been marked delivered on October 10thPlease see the tracking link belowThank you [redacted]
Complaint: [redacted] I am rejecting this response because: After responding to the email and telling the customer that I no longer want the product and that I filed a claim with my bank to reject the payment....they ended up shipping my order anywaysAFTER TELLING THEM NOT TOOThis business is fraud, they do not read nor listen to their customers and I believe all responses are is automatedI have also asked several times for a phone call and still no phone call from anyoneThey can stop my order in transit and have it shipped back to them because I'm not paying for anything, especially not paying for shipping changes when I told them not to ship the product in the first place If they want to give it to my for free then ill accept Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me It it is extremely unfortunate that my order has still not been shipped and now I am becibg told that it is not all being shipped together The whole purpase of YOUR product is to take it as a SYSTEM and togetherThis is a complete disgrace Regards, [redacted]
Nicole,Thank you for reaching out to us and for your recent purchaseWe apologize for the delayOne of our Customer Support Agents will be reaching out to you shortly to provide you with an order update and will be able to further assist you from there.Thank you and we appreciate your business
A rep has been assigned to handle your case immediately with you via email and a phone call is applicable at your request with that rep to resolve your case in its entiretyThat rep will be contacting you shortly and if you have any questions, they can certainly assist youThank you
Customer has ordered a week program at this time and the coach in charge of his plan has a scheduled check in service with their clients in a timely mannerAll questions were directed to that individual to assist the customer and has confirmed that all information and assistance has been put forth in accordance with the program and scheduleItems for coaching are non tangible items and are all digitally emailed to customersThank you
We have checked our records and see that your Customized Diet Plan was sent to you on 7/and then again on 7/One of our Customer Experience Coordinators will be in contact with you shortly to provide you with a screenshot for your records as wellThey will also be able to further assist you with your other inquiries as wellThank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.After filing my complaint I received multiple responses from this businessThey have fulfilled their promises based on our communication through this complaint and pulled through each timeThe response I received was EXACTLY what I needed especially if the product was already paid for and deducted from my accountUsually when something is paid for a customer should be able to see the status and view the transaction and receive updates as to where their order standI really wish it didn't have to escalate to this but it seems as though after the many attempts, I finally got an answerI hope that they continue to do this for all of their customers (who are also waiting) in hopes that another person doesn't have to go through this againYou can sell GREAT products, but customer service is keyThank you Revdex.com for your assistance in this matter Regards, [redacted] ***
The content of the recipe books is accurate to the title of the listing we have on our online store.As the material is non refundable, no refund is applicable for the content since it is all digital and was emailed once the purchase was completed Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The 2nd order I talk about was for my husband and ordered under his name and email BUT my [redacted] was used to pay for it His name is [redacted] and his email used was [redacted] My [redacted] at [redacted] was used to make the purchase [redacted]
[redacted] Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI do see that your order was being held up for a backordered itemWe are able to separate this item from your order and ship all available products asap and then once this item is replenished (within the next few days) that will ship automaticallyPlease let us know what you would like to do.Thank you and we appreciate your business
*** Thank you for reaching out to us and for your recent purchaseI apologize for the inconvenience and confusion regarding your orderI have personally looked into your order and do see that it was split into two different shipmentsI also looked at the tracking numbers for both and they are differentI listed both below for your referenceBoth packages have an expected delivery date of November 14thPlease let us know if you need any additional informationThank you and we appreciate your business [redacted]
A customer membership was opened on 3/to reoccur on your account at the time of the original purchaseAs the most recent on 5/for the reoccurring dat was repeated, an agent cancelled the most recent order was cancelled and refunded at this timeWere you able to cancel the auto pay on your account so you are not charged again for 6/10/2016?Your email will also be forwarded to a senior rep for contact in regards to your order history for further resolution.Thank you
Complaint: [redacted] I am rejecting this response because: I did receive a facebook message from Shredz yesterday but I have yet to receive any kind of information that my order has been processed or shipped so until then I would like for this case to be kept open Regards, [redacted] ***
The order has been cancelled at this time and a full refund including shipping has been includedThe refund will reflect in the next 3-daysThank you
Complaint: [redacted] I am rejecting this response because: that's the issue, I had never received a response back in regards to why the correct protein powder was not sent after that phone callI left messages and did not receive a responseSome one needs to do something to make this rightJust because you sent me the powder after a Revdex.com response does not make it go awayI'm still very dissatisfied