***Thank you for reaching out to usPer your last request, we cancelled your order and submitted a refund request for the amount of your order, $127.50Thank you
***Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI have personally looked into your order and see it was being held up for one item that we are currently awaiting a replenishment ofWe are able to split this item from your shipment and have all available products ship out ASAP and then the backordered product will ship once replenishedPlease let us know how you would like to proceed.Thank you and we appreciate your business
[redacted] We have cancelled your order and submitted a refund request to our Finance DepartmentYou will receive an email as soon as your refund is processed.Thank you
[redacted] I have attached the image of the email that was sent to you by one of our Agents informing you about your order status and giving you the option to cancel your order or keep it and receive a free giftThank you
I will accept once I get shipping confirmationI still have yet to receive anything Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
[redacted] After reviewing your tracking, [redacted] has already updated the page to reflect that the package has left our fulfillment center and your expected delivery date is Friday, December 23rd as of your last update.Thank you
[redacted] Thank you for reaching out to usI do see that your order is currently awaiting shipment and should be going out shortlyYou will receive an email containing your tracking number as soon as this package is shipped.Thank you
[redacted] Thank you for reaching out to usWe apologize for the delayWe have cancelled your order and submitted a refund requestYou will receive an email confirmation as soon as your refund is processed.Thank you
Complaint: [redacted] I am rejecting this response because:The order was made on 11/30/I apologize for the typoHowever, I am rejecting your response because the package information you states is falseThe package I ordered was for FIVE free gifts, not fourYou only sent me fourI have attached pictures to show that the package clearly stated free gifts, and shows a picture of a cinnamon bun protein bar, and it is also in the text that it is includedYour ad completely looks like it comes with a box of the cinnamon protein bars which is why I went ahead and orderedAlso, the "$dollar coupon" is only on a $purchase and has to be used by December 28thInformation that is NO WHERE on the pageYour whole promotion is a scam, and your customer service will not help me get this resolved.I asked for a return label over a week ago, and your company refuses to give me oneI sent all the pictures to customer service, after they told me I was wrong about the promo, and after that, no one wanted to help meYou could have saved a customer for life and just sent me the bars to make it rightHowever, your horrible customer service and shameful business practices have been enough for me to shop elsewhereNow, I just want my money back, and I will never purchase from you or promote you again Regards, [redacted]
The refund promised to you has processed from the company finance team 3/22/The funds being released at this time is being handled by [redacted] to safely transfer that amount back to your account at this timeA rep can provide you with a screen shot of the charge that was refunded at this timeThank you
We have expedited your refund request and it has been fully processedIt may take your bank 24-Business Hours to deposit the funds back into your accountThank you
[redacted] Thank you for reaching out to usWe apologize for the delayWe have gone ahead and cancelled your order and submitted a refund requestYou will receive a confirmation email as soon as your refund is completed.Thank you
Complaint: [redacted] I am rejecting this response because: I received this same message on 1/17/and I am still unable to get a hold of them to see when they will have the other product available Regards, [redacted]
[redacted] Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI do see that your order was split and the first package was shipped out on 12/30/and delivered on 1/3/I have provided you with the tracking link below.Thank you and we appreciate your business [redacted]
[redacted] Thank you for reaching out to us and for your recent purchaseWe apologize for the delayOne of our Customer Support Agents will be reaching out to you shortly to provide you with an order update and will be able to further assist you from there.Thank you and we appreciate your business
[redacted] Thank you for reaching out to us and for your recent purchaseWe have gone ahead and cancelled your order and submitted a refund requestYou will receive an email confirmation as soon as your refund is completed.Thank you
[redacted] Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI will make sure one of our Customer Support Agents reaches out to you shortly to provide you with an order update and will be able to further assist you from there.Thank you and we appreciate your business
Complaint: [redacted] I am rejecting this response because:I been getting either the same or different reasons for the past two weeks about the status of my orderI had other people having the same situation for two months without their items be deliveredI won't accept any response until I have either my products or a COMPLETE REFUND which Shredz have not even made an offer or the attempt if I want my money back for the incoveniences Regards, [redacted]
***Thank you for reaching out to usPer your last request, we cancelled your order and submitted a refund request for the amount of your order, $127.50Thank you
***Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI have personally looked into your order and see it was being held up for one item that we are currently awaiting a replenishment ofWe are able to split this item from your shipment and have all available products ship out ASAP and then the backordered product will ship once replenishedPlease let us know how you would like to proceed.Thank you and we appreciate your business
[redacted] We have cancelled your order and submitted a refund request to our Finance DepartmentYou will receive an email as soon as your refund is processed.Thank you
[redacted] I have attached the image of the email that was sent to you by one of our Agents informing you about your order status and giving you the option to cancel your order or keep it and receive a free giftThank you
I will accept once I get shipping confirmationI still have yet to receive anything Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
[redacted] After reviewing your tracking, [redacted] has already updated the page to reflect that the package has left our fulfillment center and your expected delivery date is Friday, December 23rd as of your last update.Thank you
[redacted] Thank you for reaching out to usI do see that your order is currently awaiting shipment and should be going out shortlyYou will receive an email containing your tracking number as soon as this package is shipped.Thank you
[redacted] Thank you for reaching out to usWe apologize for the delayWe have cancelled your order and submitted a refund requestYou will receive an email confirmation as soon as your refund is processed.Thank you
Complaint: [redacted] I am rejecting this response because:The order was made on 11/30/I apologize for the typoHowever, I am rejecting your response because the package information you states is falseThe package I ordered was for FIVE free gifts, not fourYou only sent me fourI have attached pictures to show that the package clearly stated free gifts, and shows a picture of a cinnamon bun protein bar, and it is also in the text that it is includedYour ad completely looks like it comes with a box of the cinnamon protein bars which is why I went ahead and orderedAlso, the "$dollar coupon" is only on a $purchase and has to be used by December 28thInformation that is NO WHERE on the pageYour whole promotion is a scam, and your customer service will not help me get this resolved.I asked for a return label over a week ago, and your company refuses to give me oneI sent all the pictures to customer service, after they told me I was wrong about the promo, and after that, no one wanted to help meYou could have saved a customer for life and just sent me the bars to make it rightHowever, your horrible customer service and shameful business practices have been enough for me to shop elsewhereNow, I just want my money back, and I will never purchase from you or promote you again Regards, [redacted]
The refund promised to you has processed from the company finance team 3/22/The funds being released at this time is being handled by [redacted] to safely transfer that amount back to your account at this timeA rep can provide you with a screen shot of the charge that was refunded at this timeThank you
We have expedited your refund request and it has been fully processedIt may take your bank 24-Business Hours to deposit the funds back into your accountThank you
Complaint: [redacted] I am rejecting this response because: I received incorrect products/not what I purchased Regards, [redacted]
[redacted] Thank you for reaching out to usWe apologize for the delayWe have gone ahead and cancelled your order and submitted a refund requestYou will receive a confirmation email as soon as your refund is completed.Thank you
***Please see the screenshot attachedOur records indicate you were refunded on February 7th, 2017.Thank you
Complaint: [redacted] I am rejecting this response because: I received this same message on 1/17/and I am still unable to get a hold of them to see when they will have the other product available Regards, [redacted]
[redacted] Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI do see that your order was split and the first package was shipped out on 12/30/and delivered on 1/3/I have provided you with the tracking link below.Thank you and we appreciate your business [redacted]
[redacted] Thank you for reaching out to us and for your recent purchaseWe apologize for the delayOne of our Customer Support Agents will be reaching out to you shortly to provide you with an order update and will be able to further assist you from there.Thank you and we appreciate your business
[redacted] Thank you for reaching out to us and for your recent purchaseWe have gone ahead and cancelled your order and submitted a refund requestYou will receive an email confirmation as soon as your refund is completed.Thank you
[redacted] Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI will make sure one of our Customer Support Agents reaches out to you shortly to provide you with an order update and will be able to further assist you from there.Thank you and we appreciate your business
Complaint: [redacted] I am rejecting this response because:I been getting either the same or different reasons for the past two weeks about the status of my orderI had other people having the same situation for two months without their items be deliveredI won't accept any response until I have either my products or a COMPLETE REFUND which Shredz have not even made an offer or the attempt if I want my money back for the incoveniences Regards, [redacted]