***Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI have personally looked into your order and see that it was being held up for one item that we currently just received a replenishment ofYour order is currently awaiting shipment and will be going
out shortlyYou will receive an email containing your tracking number as soon as your package is shipped.Thank you and we appreciate your business
This refund has been issued with expedited care and a *** rep has been contacted from our end to see it completed as quickly as possible we apologize for those delaysAn email confirmation will be sent over once the refund has been completed. Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
A rep will be contacting you in regards to the second order that was placed at that time for youThey have confirmed only one purchase at that time under this information for the name on the order and the email address when the purchase was confirmed. Thank you
***Thank you for reaching out to us and for your recent purchaseI do see that your order was shipped this morningI have provided you with the link to your tracking as you should have received an email containing your tracking number as wellPlease allow 24-hours for *** to update their
system so your tracking page will reflect any updates.Thank you***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Please send complete order when its in stockThank you so much for the prompt response
Regards,
*** *** ***
***Thank you for reaching out to us and for your recent purchaseWe apologize for the confusion and inconvenience you have experienced during this timeI have gone ahead and submitted a refund request to our Finance Department in the amount of $and have also processed an order for your
free gifts as wellI would like to make you aware that when you made your purchase, you chose the monthly subscription option as wellThis means you will receive this package each monthIf you would like to cancel your subscription, please send an email to *** informing them you would like to cancel your subscription and they will be able to assist you with thatPlease let us know if there is anything else we can further assist you with.Thank you and we appreciate your business
Customer has not contacted us in regards to their order not being received at the time of the orderTRacking was sent however the carrier appears to not have delivered the order. Thank you
***Thank you for reaching out to usWe apologize for the delayI do see that one of our Customer Support representatives has been in contact with you in regards to your orderThey will be able to assist you with your order and/or refund.Thank you and we appreciate your business
***Thank you for reaching out to usWe apologize for the delayWe have gone ahead and requested a prepaid return label to be generated and sent to your emailOnce we receive the unopened product back into our warehouse, we can complete your refundThe item that was preventing your order from
being shipped will be replenished within the next hoursThat order is currently on holdIf you would like to proceed with your original order, please let us know and we will send it back to processing.Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
***Thank you for reaching out to us and for your recent purchaseWe apologize for the delay in your order being shippedI do see that Zack who is one of our Customer Support agents has contacted you with an update to your orderHe will be able to assist you moving forward.Thank you and we
appreciate your business
I have records from March 11, 2016, with e rep on the phone as the most recent contact with you based on your phone call regarding the protein flavor that was incorrectThe rep was able to send out an immediate replacement to you and it was shipped and delivered April 1, The delay as I was informed was due to an inventory delay at the time however no other communication was made since the phone call on March 11, What I can do is have a representative contact you directly to inquire on any questions or concerns you may have at this time. Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and the company has offered either a replacement shipment or a refundI have responded directly to Kim at Shredz saying that I would like a refund(I've attached this correspondence)Once the refund is actually confirmed and issued, I will consider this complaint resolved
Regards,
*** ***
***Thank you for reaching out to usWe apologize for the delayWe have gone ahead and cancelled your order and submitted your refund requestYou will receive an email confirmation as soon as your refund is processed.Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: Thank you. *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
I waited almost the entire days I had to respond to this to see if the company was going to resolve the issueThey did finally ship out the free gifts yesterday, a month and a half after I orderedHowever, they still have not responded to any of my messages or returned my phone calls regarding how I get the correct protein that I ordered and paid forSo, sorry to be a pain, but I have to reject the response againI wish it was easier than a month and a half of communicating through the Revdex.com to get action from this companyThis is ridiculous customer service
Regards,
*** ***
***Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI have personally looked into your order and see that it was being held up for one item that we currently just received a replenishment ofYour order is currently awaiting shipment and will be going
out shortlyYou will receive an email containing your tracking number as soon as your package is shipped.Thank you and we appreciate your business
This refund has been issued with expedited care and a *** rep has been contacted from our end to see it completed as quickly as possible we apologize for those delaysAn email confirmation will be sent over once the refund has been completed. Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
A rep will be contacting you in regards to the second order that was placed at that time for youThey have confirmed only one purchase at that time under this information for the name on the order and the email address when the purchase was confirmed. Thank you
***Thank you for reaching out to us and for your recent purchaseI do see that your order was shipped this morningI have provided you with the link to your tracking as you should have received an email containing your tracking number as wellPlease allow 24-hours for *** to update their
system so your tracking page will reflect any updates.Thank you***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Please send complete order when its in stockThank you so much for the prompt response
Regards,
*** *** ***
***Thank you for reaching out to us and for your recent purchaseWe apologize for the confusion and inconvenience you have experienced during this timeI have gone ahead and submitted a refund request to our Finance Department in the amount of $and have also processed an order for your
free gifts as wellI would like to make you aware that when you made your purchase, you chose the monthly subscription option as wellThis means you will receive this package each monthIf you would like to cancel your subscription, please send an email to *** informing them you would like to cancel your subscription and they will be able to assist you with thatPlease let us know if there is anything else we can further assist you with.Thank you and we appreciate your business
Customer has not contacted us in regards to their order not being received at the time of the orderTRacking was sent however the carrier appears to not have delivered the order. Thank you
***Thank you for reaching out to usWe apologize for the delayI do see that one of our Customer Support representatives has been in contact with you in regards to your orderThey will be able to assist you with your order and/or refund.Thank you and we appreciate your business
***Thank you for reaching out to usWe apologize for the delayWe have gone ahead and requested a prepaid return label to be generated and sent to your emailOnce we receive the unopened product back into our warehouse, we can complete your refundThe item that was preventing your order from
being shipped will be replenished within the next hoursThat order is currently on holdIf you would like to proceed with your original order, please let us know and we will send it back to processing.Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Order was split to send out the available items we had in stock and sent out the second half once the items were replenished.Thank you
***Thank you for reaching out to us and for your recent purchaseWe apologize for the delay in your order being shippedI do see that Zack who is one of our Customer Support agents has contacted you with an update to your orderHe will be able to assist you moving forward.Thank you and we
appreciate your business
I have records from March 11, 2016, with e rep on the phone as the most recent contact with you based on your phone call regarding the protein flavor that was incorrectThe rep was able to send out an immediate replacement to you and it was shipped and delivered April 1, The delay as I was informed was due to an inventory delay at the time however no other communication was made since the phone call on March 11, What I can do is have a representative contact you directly to inquire on any questions or concerns you may have at this time. Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and the company has offered either a replacement shipment or a refundI have responded directly to Kim at Shredz saying that I would like a refund(I've attached this correspondence)Once the refund is actually confirmed and issued, I will consider this complaint resolved
Regards,
*** ***
***Thank you for reaching out to usWe apologize for the delayWe have gone ahead and cancelled your order and submitted your refund requestYou will receive an email confirmation as soon as your refund is processed.Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: Thank you. *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Order was delivered to location provided for shipping address and signed for as completed. ***
Complaint: ***
I am rejecting this response because:
I waited almost the entire days I had to respond to this to see if the company was going to resolve the issueThey did finally ship out the free gifts yesterday, a month and a half after I orderedHowever, they still have not responded to any of my messages or returned my phone calls regarding how I get the correct protein that I ordered and paid forSo, sorry to be a pain, but I have to reject the response againI wish it was easier than a month and a half of communicating through the Revdex.com to get action from this companyThis is ridiculous customer service
Regards,
*** ***