[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:They have finally responded to my emails, BUT provided me the same response except letting me know that they will ship all products they have available in stockI asked the following questions: How much longer are we looking at for the other products? If this will be back ordered for more than a week, please cancel my order and process my refund ASAP. Why my order doesn't appear on my account? (it states I have NO orders?)It's a package deal that I believe seems useless to receive when other products are back ordered. I'm awaiting a response to my questions.
Regards,
*** ***
***Thank you for reaching out to us and for your recent purchaseWe apologize for the delayOne of our Customer Support Agents will be reaching out to you shortly to provide you with an order update and to update your address.Thank you and we appreciate your business
***,Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI do see that one of our Customer Support Representatives has reached out to you on December 13th, December 15th, and today December 16th with an update on your orderThe emails are coming from
***They may have went to your spam depending on your email settingsHe will be able to assist you through email and help you out with your order.Thank you and we appreciate your business
Complaint: ***
I am rejecting this response because: they didn't contact me I made
multiple calls to the company and didn't get my issue resolved and what kill me the most money came out of my pocket for the taxes and shipping of the order which I didn't receive
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I have not received a refundI cannot trust this business with accepting their reply to Revdex.com, but never replying to me nor refunding my money
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that This is still not resolved until I receive my package.
Regards,
*** ***
***Per your correspondence with Greg, he has sent you a return for the items you informed him you wish to returnThe label is sent via emailOnce the items are scanned back into our warehouse, your refund request will be submitted to our Finance Department.Thank you
There were delays relayed in communication, however a rep has been contacted to reach out to you to assist as best as possibleWe would like to resolve this in your best interest with the delays the company has experienced for the time of your order. Thank you
Complaint: ***
I am rejecting this response because: We did not pay for the items via ***We paid with a *** credit card and there are still no pending monies issued back to this cardThe order was placed with email: ***
Regards,
*** ***
***Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI have personally looked up your order and see that your first package was delivered on 12/signed for by CM*** and your second package was delivered on 12/I have provided you with both
tracking links below.Thank you and we appreciate your business. ***
***We shipped your initial package and added (2) free supplements) and (1) duffle bag to your orderThe tracking is listed belowYou will receive an email once your second package shipsBelow is your tracking information for your first package.Thank you***
Complaint: ***
I am rejecting this response because:Yes Kim
did respond finally to my email but nothing was resolvedShe told me I could send back the two products shipped and then I would get a full refund but I declined to do so because I am not paying for shipping and tracking ,etctaking more money out of my account when all of this is due to poor advertising on your end and lack of communicationShe also said my items would all ship out Wednesday, tomorrow, if I would like to wait and when I responded was she sure they would all ship Wedbesday and not just some she has yet to respond and that was a couple days agoSo as of now nothing has been resolved.
Regards,
*** ***
All transactions are performed with *** as a guest account for buyer protectionThey tie together the original payment method under their buyer protection to ensure if any issues are created with the order in any way our buyer can receive their payment back securely. Thank you
Customer received a return label via email month ago to print and use for their return orderTracking was generated for the customer as they used their own postage and a refund in full was issued for the order January 7, 2016. Thank you
[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:They have finally responded to my emails, BUT provided me the same response except letting me know that they will ship all products they have available in stockI asked the following questions: How much longer are we looking at for the other products? If this will be back ordered for more than a week, please cancel my order and process my refund ASAP. Why my order doesn't appear on my account? (it states I have NO orders?)It's a package deal that I believe seems useless to receive when other products are back ordered. I'm awaiting a response to my questions.
Regards,
*** ***
***Thank you for reaching out to usWe apologize for the delayYour order has been cancelled and a refund request submitted.Thank you
***Thank you for reaching out to us and for your recent purchaseWe apologize for the delayOne of our Customer Support Agents will be reaching out to you shortly to provide you with an order update and to update your address.Thank you and we appreciate your business
***,Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI do see that one of our Customer Support Representatives has reached out to you on December 13th, December 15th, and today December 16th with an update on your orderThe emails are coming from
***They may have went to your spam depending on your email settingsHe will be able to assist you through email and help you out with your order.Thank you and we appreciate your business
Complaint: ***
I am rejecting this response because: they didn't contact me I made
multiple calls to the company and didn't get my issue resolved and what kill me the most money came out of my pocket for the taxes and shipping of the order which I didn't receive
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I have not received a refundI cannot trust this business with accepting their reply to Revdex.com, but never replying to me nor refunding my money
Regards,
*** ***
***I attached a screenshot showing our representative reaching out yesterday informing *** about his order with the time there as well.Thank you
***After looking into your claim, we found that your order has been refunded as of October 17thAttached is a screenshot.Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that This is still not resolved until I receive my package.
Regards,
*** ***
***Per your correspondence with Greg, he has sent you a return for the items you informed him you wish to returnThe label is sent via emailOnce the items are scanned back into our warehouse, your refund request will be submitted to our Finance Department.Thank you
There were delays relayed in communication, however a rep has been contacted to reach out to you to assist as best as possibleWe would like to resolve this in your best interest with the delays the company has experienced for the time of your order. Thank you
Complaint: ***
I am rejecting this response because: We did not pay for the items via ***We paid with a *** credit card and there are still no pending monies issued back to this cardThe order was placed with email: ***
Regards,
*** ***
Customers order was cancelled and refunded January 7th, as per request. Thank you
***Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI have personally looked up your order and see that your first package was delivered on 12/signed for by CM*** and your second package was delivered on 12/I have provided you with both
tracking links below.Thank you and we appreciate your business. ***
***We shipped your initial package and added (2) free supplements) and (1) duffle bag to your orderThe tracking is listed belowYou will receive an email once your second package shipsBelow is your tracking information for your first package.Thank you***
Complaint: ***
I am rejecting this response because:Yes Kim
did respond finally to my email but nothing was resolvedShe told me I could send back the two products shipped and then I would get a full refund but I declined to do so because I am not paying for shipping and tracking ,etctaking more money out of my account when all of this is due to poor advertising on your end and lack of communicationShe also said my items would all ship out Wednesday, tomorrow, if I would like to wait and when I responded was she sure they would all ship Wedbesday and not just some she has yet to respond and that was a couple days agoSo as of now nothing has been resolved.
Regards,
*** ***
All transactions are performed with *** as a guest account for buyer protectionThey tie together the original payment method under their buyer protection to ensure if any issues are created with the order in any way our buyer can receive their payment back securely. Thank you
Customer received a return label via email month ago to print and use for their return orderTracking was generated for the customer as they used their own postage and a refund in full was issued for the order January 7, 2016. Thank you