Rafael,Thank you for reaching out to us and for your purchaseWe apologize for the delay in having your order shipped outI do see that you wrote into our Customer Support inquiring about your orderSteve who is one of our Customer Support Representatives will be reaching out to you with an update to your order shortlyThank you and we appreciate your business
Customer was responded to by a representative directly toThe order has been scanned for shipment Feb29th, USPS Tracking# : [redacted] [redacted] Thank you
Francis,Thank you for reaching out to us and for your recent purchaseWe apologize for the delay in your orderI do see that your order was shipped and I have provided you with the tracking link belowYour tracking will update once [redacted] updates their system at the end of the Business DayThank you [redacted]
[redacted] Thank you for reaching out to us and for your recent purchaseWe are so sorry to hear that your order was incompleteOne of our Customer Support Agents will be reaching out to you shortly to help resolve your issue and send you out the missing products.Thank you and we appreciate your business
I did receive my refund, the amount of time it took for me to get it was unacceptable Will never do business with this company again, nor would I ever recommend to a friend Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: My son was told this exact same thing during the one and only time he was able to reach someone at the company, but NO customer service rep ever got back to him with a resolution.we are now going on months later and still being told a "customer service rep will research your order and will get back to us" How long does it take to "research our order" and contact us! ? Regards, [redacted]
I understand you recently spoke with a Customer Service Rep with SHREDZ Supplements, and they advised you to reach out to their satisfaction team for a resolution to your caseAs such, have you been able to speak with a Senior rep regarding the issues with your order and the effects it has made you experienceIf not please email [redacted] and that rep can assist in helping you with your case and if a refund is applicable they will be able to have it processed for you in a 3-day time frame if not sooner.I would suggest closing out this case to speak with a rep at this time and also if a solution is not met to please contact us again to further escalate the case.Thank you
[redacted] Thank you for reaching out to us and for your recent purchaseWe apologize for the delay in your orderI do see that one of our Customer Service Representatives Teresa has reached out to you in regards to your order and has provided you with an updateShe will be able to answer any questions you may have as well.Thank you and we appreciate your business
[redacted] Thank you for reaching out to usWe apologize for the delayWe have gone ahead and cancelled your order and submitted a refund requestYou will receive an email confirmation as soon as the refund is processed.Thank you
Complaint: [redacted] I am rejecting this response because: This is the same response they send on Instagram as well as through their support team emailI have asked multiple times for them to call me as I only believe this is an automated computerised response as the messages are always the same and I can never get a hold of anyone at the company Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Our rep who spoke with the customer, confirmed sending a second item out to the customer that was missing from the original order days after the original order was placedWe have teh same transaction ID number for the order as it shows in our systemThank you
[redacted] ,Thank you for reaching out to usWe apologize for the difficulties you experiencedI do see that your order was cancelled and a refund request was submitted on 12/27/You will receive an email confirmation as soon as your refund is completed.Thank you
[redacted] Thank you for reaching out to us and for your recent purchaseWe apologize for the delay you have experiencedI do see that your package was shipped on 12/and I have provided you with the link to your tracking below.Thank you and we appreciate your business [redacted]
/A refund was issued to the customer 7/22/to their account used on the orderThe case was closed after the refund was issued to the customer as well as the completion of the refund back to the customerThank you
[redacted] Thank you for reaching out to us and for your recent purchaseCould you please confirm exactly what was missing from your order as it was not stated in your summaryI see that the "Product/Service" was listed as Protein Bars and "Model" was Cinnamon Bun Protein BarsI also see that you listed your order date as "9/30/2016" which I see an order for you from 11/30/so we just want to make sure we have the right order pulled up that is in question If it is for the 11/30/order, I see that it was for the Day Quick Weight Loss (Burner Max, Toner, Detox, BCAA) + FREE Gifts (Red Dual Shaker, Focus, Wristband, and $Coupon CardYou also purchased Buy Get Free Box of Protein Bars that are Chocolate Chip Cookie Dough flavorIf you could please let us know the item that is in question, we will be able to further assist youThank you and we appreciate your business
[redacted] Thank you for reaching out to us and for your recent purchaseI apologize for the delay in your order and any inconvenience you have experiencedI have forwarded your information to one of our Customer Experience Coordinators to give you the most up to date information in regards to your orderIf there is anything else we can assist you with, please let us know.Thank you and we appreciate your business
A rep has been instructed to contact you at this time to assist with the delays on your orderIf you have any questions you can direct them to this email thread or contact the rep handling your case at this timeThank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have notyfied me with the shipping information Regards, [redacted] ***
Rafael,Thank you for reaching out to us and for your purchaseWe apologize for the delay in having your order shipped outI do see that you wrote into our Customer Support inquiring about your orderSteve who is one of our Customer Support Representatives will be reaching out to you with an update to your order shortlyThank you and we appreciate your business
Customer was responded to by a representative directly toThe order has been scanned for shipment Feb29th, USPS Tracking# : [redacted] [redacted] Thank you
Francis,Thank you for reaching out to us and for your recent purchaseWe apologize for the delay in your orderI do see that your order was shipped and I have provided you with the tracking link belowYour tracking will update once [redacted] updates their system at the end of the Business DayThank you [redacted]
[redacted] Thank you for reaching out to us and for your recent purchaseWe are so sorry to hear that your order was incompleteOne of our Customer Support Agents will be reaching out to you shortly to help resolve your issue and send you out the missing products.Thank you and we appreciate your business
I did receive my refund, the amount of time it took for me to get it was unacceptable Will never do business with this company again, nor would I ever recommend to a friend Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: My son was told this exact same thing during the one and only time he was able to reach someone at the company, but NO customer service rep ever got back to him with a resolution.we are now going on months later and still being told a "customer service rep will research your order and will get back to us" How long does it take to "research our order" and contact us! ? Regards, [redacted]
I understand you recently spoke with a Customer Service Rep with SHREDZ Supplements, and they advised you to reach out to their satisfaction team for a resolution to your caseAs such, have you been able to speak with a Senior rep regarding the issues with your order and the effects it has made you experienceIf not please email [redacted] and that rep can assist in helping you with your case and if a refund is applicable they will be able to have it processed for you in a 3-day time frame if not sooner.I would suggest closing out this case to speak with a rep at this time and also if a solution is not met to please contact us again to further escalate the case.Thank you
[redacted] Thank you for reaching out to us and for your recent purchaseWe apologize for the delay in your orderI do see that one of our Customer Service Representatives Teresa has reached out to you in regards to your order and has provided you with an updateShe will be able to answer any questions you may have as well.Thank you and we appreciate your business
[redacted] Thank you for reaching out to usWe apologize for the delayWe have gone ahead and cancelled your order and submitted a refund requestYou will receive an email confirmation as soon as the refund is processed.Thank you
Complaint: [redacted] I am rejecting this response because: This is the same response they send on Instagram as well as through their support team emailI have asked multiple times for them to call me as I only believe this is an automated computerised response as the messages are always the same and I can never get a hold of anyone at the company Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Our rep who spoke with the customer, confirmed sending a second item out to the customer that was missing from the original order days after the original order was placedWe have teh same transaction ID number for the order as it shows in our systemThank you
[redacted] Thank you for reaching out to usWhat products were incorrect so we can further assist you?Thank you
[redacted] ,Thank you for reaching out to usWe apologize for the difficulties you experiencedI do see that your order was cancelled and a refund request was submitted on 12/27/You will receive an email confirmation as soon as your refund is completed.Thank you
[redacted] Thank you for reaching out to us and for your recent purchaseWe apologize for the delay you have experiencedI do see that your package was shipped on 12/and I have provided you with the link to your tracking below.Thank you and we appreciate your business [redacted]
/A refund was issued to the customer 7/22/to their account used on the orderThe case was closed after the refund was issued to the customer as well as the completion of the refund back to the customerThank you
[redacted] Thank you for reaching out to us and for your recent purchaseCould you please confirm exactly what was missing from your order as it was not stated in your summaryI see that the "Product/Service" was listed as Protein Bars and "Model" was Cinnamon Bun Protein BarsI also see that you listed your order date as "9/30/2016" which I see an order for you from 11/30/so we just want to make sure we have the right order pulled up that is in question If it is for the 11/30/order, I see that it was for the Day Quick Weight Loss (Burner Max, Toner, Detox, BCAA) + FREE Gifts (Red Dual Shaker, Focus, Wristband, and $Coupon CardYou also purchased Buy Get Free Box of Protein Bars that are Chocolate Chip Cookie Dough flavorIf you could please let us know the item that is in question, we will be able to further assist youThank you and we appreciate your business
[redacted] Thank you for reaching out to us and for your recent purchaseI apologize for the delay in your order and any inconvenience you have experiencedI have forwarded your information to one of our Customer Experience Coordinators to give you the most up to date information in regards to your orderIf there is anything else we can assist you with, please let us know.Thank you and we appreciate your business
A rep has been instructed to contact you at this time to assist with the delays on your orderIf you have any questions you can direct them to this email thread or contact the rep handling your case at this timeThank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have notyfied me with the shipping information Regards, [redacted] ***