*** Thank you for reaching out to us and for your recent purchaseWe are so sorry to hear that your order did not ship within the time frame listed on our websiteI have personally looked into your account and see that your order has been cancelled and a refund request has been submitted Please allow 24-Business Hours for the funds to be deposited back into your accountPlease let us know if there is anything else we can further assist you withThank you and we appreciate your support
[redacted] Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI will make sure one of our Customer Support Agents reaches out to you shortly to provide you with an order update and will be able to further assist you from there.Thank you and we appreciate your business
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
The items ordered by the customer are non tangible and non returnable to our fulfillment centerThe items orders in this case clearly stated in our return policy are non refundableThank you
Our customer has been in contact with our online live chat representatives at this timeAll messages have been forwarded to our support team in which communication was had with a delay in response due to high volume of emails and callsThank you
Complaint: [redacted] I am rejecting this response because: Shredz continues to ignore the emails I have sent after Shredz has reached outI responded to their email on Mon, Jan and I sent a 2nd email Wed, Jan letting them know I'm awaiting a response from themI don't believe that Shredz is true to their word and I don't think they are even concerned about sending out my order or any costumer satisfactionI am highly upset with the way Shredz is handling my case, their communicating is horribleAt this point I just want my full paid order or a full refund Regards, [redacted]
***Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI have personally looked into your order and see it was split into (2) shipmentsThe first shipment was marked delivered on January 28th by [redacted] The tracking is below[redacted] The second package was shipped on February 7th and the tracking is belowYour expected delivery date according to [redacted] is Thursday February 9th, [redacted] Thank you
[redacted] Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI have personally looked into your order and see that the first part was shipped on 1/3/and I have provided you with the tracking link belowYou will receive an email as soon as your backordered product is shipped which should be in the next few daysThank you and we appreciate your business [redacted]
***After reviewing your claim, we see that your package was marked delivered by the carrier on September 13th(*** We have worked with the company to have a replacement shipped out to youYou will receive an
email containing your new tracking number once the package is shipped. Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
I would like to cancel this complaint because I was able to get in touch with the business and my concerns are no longer valid. Not sure what else I need to do but if you need more info feel free to contact me at this email or my cell phone number of *** Thanks a lot
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
***Thank you for reaching out to usIf you'd like, we can issue you a prepaid return label to return your productsPlease let us know if you would like us to send it to your email.Thank you
Our customer was requested to file a lost package claim with USPS so they could locate it in transitIn the case they don't they cover the insurance on the order and we immediately issue a new packageThe order eventually was returned to our fulfillment center and a refund was issued for the
customers order. Thank you
Complaint: ***
I am rejecting this response because:They still have yet to tell me anything
regarding the nutrition information of your recipesYou're a company based around fitness, yet have not helped me at all in providing the information I've requested regarding YOUR cookbook
Regards,
*** ***
***Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI do see that your first package was shipped earlier today and I have provided you with the tracking link belowPlease allow 24-hours for USPS to update their system to reflect any updates.Thank you
and we appreciate your business***
Customers case was received prior and an expedited refund was processed in full for the mentioned orderA rep has also contacted the customer in regards to the processed refund at this time. Thank you
[redacted] Thank you for reaching out to usI am contacting our Finance Department in regards to your refund and to have it expedited.Thank you
*** Thank you for reaching out to us and for your recent purchaseWe are so sorry to hear that your order did not ship within the time frame listed on our websiteI have personally looked into your account and see that your order has been cancelled and a refund request has been submitted Please allow 24-Business Hours for the funds to be deposited back into your accountPlease let us know if there is anything else we can further assist you withThank you and we appreciate your support
***Your package was marked delivered by Canada Post on January 10thThe tracking link is below.Thank you [redacted]
[redacted] Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI will make sure one of our Customer Support Agents reaches out to you shortly to provide you with an order update and will be able to further assist you from there.Thank you and we appreciate your business
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
The items ordered by the customer are non tangible and non returnable to our fulfillment centerThe items orders in this case clearly stated in our return policy are non refundableThank you
Our customer has been in contact with our online live chat representatives at this timeAll messages have been forwarded to our support team in which communication was had with a delay in response due to high volume of emails and callsThank you
Complaint: [redacted] I am rejecting this response because: Shredz continues to ignore the emails I have sent after Shredz has reached outI responded to their email on Mon, Jan and I sent a 2nd email Wed, Jan letting them know I'm awaiting a response from themI don't believe that Shredz is true to their word and I don't think they are even concerned about sending out my order or any costumer satisfactionI am highly upset with the way Shredz is handling my case, their communicating is horribleAt this point I just want my full paid order or a full refund Regards, [redacted]
***Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI have personally looked into your order and see it was split into (2) shipmentsThe first shipment was marked delivered on January 28th by [redacted] The tracking is below[redacted] The second package was shipped on February 7th and the tracking is belowYour expected delivery date according to [redacted] is Thursday February 9th, [redacted] Thank you
[redacted] Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI have personally looked into your order and see that the first part was shipped on 1/3/and I have provided you with the tracking link belowYou will receive an email as soon as your backordered product is shipped which should be in the next few daysThank you and we appreciate your business [redacted]
***After reviewing your claim, we see that your package was marked delivered by the carrier on September 13th(*** We have worked with the company to have a replacement shipped out to youYou will receive an
email containing your new tracking number once the package is shipped. Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
I would like to cancel this complaint because I was able to get in touch with the business and my concerns are no longer valid. Not sure what else I need to do but if you need more info feel free to contact me at this email or my cell phone number of *** Thanks a lot
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
***Thank you for reaching out to usIf you'd like, we can issue you a prepaid return label to return your productsPlease let us know if you would like us to send it to your email.Thank you
Our customer was requested to file a lost package claim with USPS so they could locate it in transitIn the case they don't they cover the insurance on the order and we immediately issue a new packageThe order eventually was returned to our fulfillment center and a refund was issued for the
customers order. Thank you
***Thank you for reaching out to usI do see that a refund has been submitted for your diet plan from one of our Support Specialists. Thank you
Complaint: ***
I am rejecting this response because:They still have yet to tell me anything
regarding the nutrition information of your recipesYou're a company based around fitness, yet have not helped me at all in providing the information I've requested regarding YOUR cookbook
Regards,
*** ***
***Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI do see that your first package was shipped earlier today and I have provided you with the tracking link belowPlease allow 24-hours for USPS to update their system to reflect any updates.Thank you
and we appreciate your business***
Customers case was received prior and an expedited refund was processed in full for the mentioned orderA rep has also contacted the customer in regards to the processed refund at this time. Thank you