*** ***
I am
rejecting this response because: This company promised to have my refund in 7-business days. I had to call them like a bill collector to get that done, and I still don't have the refund. Every timeline they give me has not been met. And the reps have been rude and unhelpful
***
*** ***
The customer will be contacted shortly with an update on the orderThe majority of the order has been shipped out and tracking details have been sent to the customer
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
***,Looking more directly into your case, I see a refund was completed on behalf of your refund on 4/4/I have gone through the details of the case with the reps you spoke with and I can have a senior agent reply to all your concerns at this time to assist furtherAs the funds have been
released back to you, the refund should have been reflected at this time back to your original form of paymentFor speculation on that matter, I would recommend contacting your banking for the details of the refund and if it has been held at this time for any reason from your bank or ***If you have any questions please reply to this email or you can reserve your reply for the rep being placed on your case at this time.We will work with you to have this fully rectified as quickly as possible for you.Thank you
The refund has been processed and has not yet been released by *** I have contacted a rep to release these funds promised to our customer with immediate careAn email confirming that amount to be refunded will be sent to the customer upon completion. Thank you
***Thank you for reaching out to us and for your recent purchaseWe apologize for the delay in having your package shippedI do see that your package was shipped this morning (12/20) and I provided you with your tracking link belowPlease allow 24-hours for *** to update their system as
stated in the tracking email as well.Thank you and we appreciate your business.***
***Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI do see that you spoke to one of our Representatives and they updated you on your order and also edited itYou will receive an email containing your tracking number as soon as your package is
shipped. Thank you
Complaint: ***
I am rejecting this response because:
The email response I received stated that the package had JUST been picked up and the shipping will be updatedThe shipping has not been updated after hours and it was supposedly already being shipped according to another agent so which is it? was it already shipped or has been just been picked up? it's been over a month since I ordered it should have been here by now.
Regards,
*** ***
[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Thank you...Received an email with the tracking#
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
We have investigated that issue and it shows the order was returned back to the fulfillment centerA rep reached out about the customs fees and there was no reply to that inquiry if the order was sent back by request or customs holdingA senior agent will be contacting you in regards to the
package at this time for processing your request at this time if you would like a replacement and or proceed with another solution. Thank you
I can place a rep back in touch with your case in regards to the Protein matterAlso, they can go through full detail of your order with you and work out a resolution for you.Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
***Thank you for reaching out to usWe apologize for the delayI do see that your package was shipped on 1/18/at 4:26pm ESTI have provided you with the tracking link as wellYour package should arrive within 2-Business Days.Thank
you***
***Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI have personally looked into your order and see it was being held up for one item that we are currently awaiting a replenishment ofWe are able to split this item from your shipment and have all
available products ship out ASAP and then the backordered product will ship once replenishedPlease let us know how you would like to proceed.Thank you and we appreciate your business
***Thank you for reaching out to us and for your recent purchaseI do see that one of our Representatives was in contact with you on January 3rd in regards to your order and they split itPlease feel free to contact us if you have any additional questions or concerns.Thank you and we
appreciate your business
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
A shipment was sent out for the correct Protein flavor as requested by the customer from the original order in the morning time of 3/30/As for the coupon that was received, the date is stated as expired and all coupons have been extended to the end of the year, 12/31/A rep has been in
contact with the customer to make corrective measures in helping them out as there were unexpected delays to the order shipping out. Thank you
***Thank you for reaching out to usWe apologize for the delayWe have gone ahead and cancelled your order and submitted a refund requestYou will receive an email confirmation as soon as your refund is processed.Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:They have finally responded to my emails, BUT provided me the same response except letting me know that they will ship all products they have available in stockI asked the following questions: How much longer are we looking at for the other products? If this will be back ordered for more than a week, please cancel my order and process my refund ASAP. Why my order doesn't appear on my account? (it states I have NO orders?)It's a package deal that I believe seems useless to receive when other products are back ordered. I'm awaiting a response to my questions.
Regards,
*** ***
*** ***
I am
rejecting this response because: This company promised to have my refund in 7-business days. I had to call them like a bill collector to get that done, and I still don't have the refund. Every timeline they give me has not been met. And the reps have been rude and unhelpful
***
*** ***
The customer will be contacted shortly with an update on the orderThe majority of the order has been shipped out and tracking details have been sent to the customer
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
***,Looking more directly into your case, I see a refund was completed on behalf of your refund on 4/4/I have gone through the details of the case with the reps you spoke with and I can have a senior agent reply to all your concerns at this time to assist furtherAs the funds have been
released back to you, the refund should have been reflected at this time back to your original form of paymentFor speculation on that matter, I would recommend contacting your banking for the details of the refund and if it has been held at this time for any reason from your bank or ***If you have any questions please reply to this email or you can reserve your reply for the rep being placed on your case at this time.We will work with you to have this fully rectified as quickly as possible for you.Thank you
The refund has been processed and has not yet been released by *** I have contacted a rep to release these funds promised to our customer with immediate careAn email confirming that amount to be refunded will be sent to the customer upon completion. Thank you
***Thank you for reaching out to us and for your recent purchaseWe apologize for the delay in having your package shippedI do see that your package was shipped this morning (12/20) and I provided you with your tracking link belowPlease allow 24-hours for *** to update their system as
stated in the tracking email as well.Thank you and we appreciate your business.***
***Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI do see that you spoke to one of our Representatives and they updated you on your order and also edited itYou will receive an email containing your tracking number as soon as your package is
shipped. Thank you
Complaint: ***
I am rejecting this response because:
The email response I received stated that the package had JUST been picked up and the shipping will be updatedThe shipping has not been updated after hours and it was supposedly already being shipped according to another agent so which is it? was it already shipped or has been just been picked up? it's been over a month since I ordered it should have been here by now.
Regards,
*** ***
[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Thank you...Received an email with the tracking#
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
We have investigated that issue and it shows the order was returned back to the fulfillment centerA rep reached out about the customs fees and there was no reply to that inquiry if the order was sent back by request or customs holdingA senior agent will be contacting you in regards to the
package at this time for processing your request at this time if you would like a replacement and or proceed with another solution. Thank you
I can place a rep back in touch with your case in regards to the Protein matterAlso, they can go through full detail of your order with you and work out a resolution for you.Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
***Thank you for reaching out to usWe apologize for the delayI do see that your package was shipped on 1/18/at 4:26pm ESTI have provided you with the tracking link as wellYour package should arrive within 2-Business Days.Thank
you***
***Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI have personally looked into your order and see it was being held up for one item that we are currently awaiting a replenishment ofWe are able to split this item from your shipment and have all
available products ship out ASAP and then the backordered product will ship once replenishedPlease let us know how you would like to proceed.Thank you and we appreciate your business
***Thank you for reaching out to us and for your recent purchaseI do see that one of our Representatives was in contact with you on January 3rd in regards to your order and they split itPlease feel free to contact us if you have any additional questions or concerns.Thank you and we
appreciate your business
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
A shipment was sent out for the correct Protein flavor as requested by the customer from the original order in the morning time of 3/30/As for the coupon that was received, the date is stated as expired and all coupons have been extended to the end of the year, 12/31/A rep has been in
contact with the customer to make corrective measures in helping them out as there were unexpected delays to the order shipping out. Thank you
***Thank you for reaching out to usWe apologize for the delayWe have gone ahead and cancelled your order and submitted a refund requestYou will receive an email confirmation as soon as your refund is processed.Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:They have finally responded to my emails, BUT provided me the same response except letting me know that they will ship all products they have available in stockI asked the following questions: How much longer are we looking at for the other products? If this will be back ordered for more than a week, please cancel my order and process my refund ASAP. Why my order doesn't appear on my account? (it states I have NO orders?)It's a package deal that I believe seems useless to receive when other products are back ordered. I'm awaiting a response to my questions.
Regards,
*** ***