The items ordered by the customer are non tangible and non returnable to our fulfillment center. The items orders in this case clearly stated in our return policy are non refundable. Thank you.
A customer membership was opened on 3/10 to reoccur on your account at the time of the original purchase. As the most recent on 5/10 for the reoccurring dat was repeated, an agent cancelled the most recent order was cancelled and refunded at this time. Were you able to cancel the auto pay on your...
account so you are not charged again for 6/10/2016?Your email will also be forwarded to a senior rep for contact in regards to your order history for further resolution.Thank you.
[redacted]Thank you for reaching out to us and for your recent purchase. I do see that you were in contact with Jessica on 12/12/16 in regards to your order. She will be able to assist you with your cancellation and refund moving forward. Please let us know if there is anything else we can further...
assist you with.Thank you and we appreciate your business.
[redacted]Thank you for reaching out to us. We apologize for the delay. We have sent your concerns to our Finance Department to expedite your refund. You will receive an email confirmation as soon as your refund is processed.Thank you
[redacted]After looking into this matter, we do see that your order has been marked delivered on October 10th. Please see the tracking link below. Thank you [redacted]
[redacted]Thank you for reaching out to us and for your recent purchase. I apologize for the delay in your order. I do see that Kim who is one of our Customer Service Representatives reached out to you earlier today with an update to your order. She will be able to answer any questions you may...
I did receive my refund, the amount of time it took for me to get it was unacceptable. Will never do business with this company again, nor would I ever recommend to a friend.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
My son was told this exact same thing during the one and only time he was able to reach someone at the company, but NO customer service rep ever got back to him with a resolution.we are now going on 2 months later and still being told a "customer service rep will research your order and will get back to us". How long does it take to "research our order" and contact us! ?
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted]Thank you for reaching out to us and for your recent purchase. We apologize for the delay. I do see that your order is being held up for an insufficient product. I am going to have Jessica who is one of our Customer Service Representatives contact you to give you an update on your order.Thank...
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The only issue I have is that you claim that you have been refunding my money for the last two weeks. Well guess what it is still not here. Get your stuff together.
Regards,
[redacted]
[redacted]Thank you for reaching out to us and for your recent purchase. We are so sorry to hear that your order was incomplete. One of our Customer Support Agents will be reaching out to you shortly to help resolve your issue and send you out the missing products.Thank you and we appreciate your...
Complaint: [redacted]
I am rejecting this response because:The order was made on 11/30/2016. I apologize for the typo. However, I am rejecting your response because the package information you states is false. The package I ordered was for FIVE free gifts, not four. You only sent me four. I have attached pictures to show that the package clearly stated 5 free gifts, and shows a picture of a cinnamon bun protein bar, and it is also in the text that it is included. Your ad completely looks like it comes with a box of the cinnamon protein bars which is why I went ahead and ordered. Also, the "$25 dollar coupon" is only on a $100 purchase and has to be used by December 28th. Information that is NO WHERE on the page. Your whole promotion is a scam, and your customer service will not help me get this resolved.I asked for a return label over a week ago, and your company refuses to give me one. I sent all the pictures to customer service, after they told me I was wrong about the promo, and after that, no one wanted to help me. You could have saved a customer for life and just sent me the bars to make it right. However, your horrible customer service and shameful business practices have been enough for me to shop elsewhere. Now, I just want my money back, and I will never purchase from you or promote you again.
Regards,
[redacted]
[redacted]Thank you for reaching out to us and for your recent purchase. We apologize for the delay in your order. I do see that one of our Customer Service Representatives Teresa has reached out to you in regards to your order and has provided you with an update. She will be able to answer any...
questions you may have as well.Thank you and we appreciate your business.
Complaint: [redacted]
I am rejecting this response because:They emailed (Monday) saying things were back ordered (see attached). I answered within an hour, asking for a refund. I have had no response and no refund.
Regards,
[redacted]
[redacted]Thank you for reaching out to us and for your recent purchase. We apologize for the delay. Your order was shipped on February 6th and I provided you with the tracking link below.Thank you and we appreciate your...
[redacted]Thank you for reaching out to us. We apologize for the delay. I do see that your refund request was submitted to our Finance Department. We have contacted our Finance Department to expedite your refund. You will receive an email confirmation as soon as it is processed.Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and while I have heard nothing from their finance department, I have filed a complaint with my credit card company. They will take it from here. Please close the complaint but note that it was not due to the company's actions. Thank you for your help.
Regards,
[redacted]
Our rep who spoke with the customer, confirmed sending a second item out to the customer that was missing from the original order days after the original order was placed. We have teh same transaction ID number for the order as it shows in our system. Thank you.
The items ordered by the customer are non tangible and non returnable to our fulfillment center. The items orders in this case clearly stated in our return policy are non refundable. Thank you.
A customer membership was opened on 3/10 to reoccur on your account at the time of the original purchase. As the most recent on 5/10 for the reoccurring dat was repeated, an agent cancelled the most recent order was cancelled and refunded at this time. Were you able to cancel the auto pay on your...
account so you are not charged again for 6/10/2016?Your email will also be forwarded to a senior rep for contact in regards to your order history for further resolution.Thank you.
[redacted]Thank you for reaching out to us and for your recent purchase. I do see that you were in contact with Jessica on 12/12/16 in regards to your order. She will be able to assist you with your cancellation and refund moving forward. Please let us know if there is anything else we can further...
assist you with.Thank you and we appreciate your business.
[redacted]Thank you for reaching out to us. We apologize for the delay. We have sent your concerns to our Finance Department to expedite your refund. You will receive an email confirmation as soon as your refund is processed.Thank you
[redacted]After looking into this matter, we do see that your order has been marked delivered on October 10th. Please see the tracking link below. Thank you [redacted]
[redacted]Thank you for reaching out to us and for your recent purchase. I apologize for the delay in your order. I do see that Kim who is one of our Customer Service Representatives reached out to you earlier today with an update to your order. She will be able to answer any questions you may...
have.Thank you and we appreciate your business.
I did receive my refund, the amount of time it took for me to get it was unacceptable. Will never do business with this company again, nor would I ever recommend to a friend.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
My son was told this exact same thing during the one and only time he was able to reach someone at the company, but NO customer service rep ever got back to him with a resolution.we are now going on 2 months later and still being told a "customer service rep will research your order and will get back to us". How long does it take to "research our order" and contact us! ?
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted]Thank you for reaching out to us and for your recent purchase. We apologize for the delay. I do see that your order is being held up for an insufficient product. I am going to have Jessica who is one of our Customer Service Representatives contact you to give you an update on your order.Thank...
you and we appreciate your business.
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The only issue I have is that you claim that you have been refunding my money for the last two weeks. Well guess what it is still not here. Get your stuff together.
Regards,
[redacted]
[redacted]Your package was marked delivered by Canada Post on January 10th. The tracking link is below.Thank you[redacted]
[redacted]Thank you for reaching out to us and for your recent purchase. We are so sorry to hear that your order was incomplete. One of our Customer Support Agents will be reaching out to you shortly to help resolve your issue and send you out the missing products.Thank you and we appreciate your...
business.
Complaint: [redacted]
I am rejecting this response because:The order was made on 11/30/2016. I apologize for the typo. However, I am rejecting your response because the package information you states is false. The package I ordered was for FIVE free gifts, not four. You only sent me four. I have attached pictures to show that the package clearly stated 5 free gifts, and shows a picture of a cinnamon bun protein bar, and it is also in the text that it is included. Your ad completely looks like it comes with a box of the cinnamon protein bars which is why I went ahead and ordered. Also, the "$25 dollar coupon" is only on a $100 purchase and has to be used by December 28th. Information that is NO WHERE on the page. Your whole promotion is a scam, and your customer service will not help me get this resolved.I asked for a return label over a week ago, and your company refuses to give me one. I sent all the pictures to customer service, after they told me I was wrong about the promo, and after that, no one wanted to help me. You could have saved a customer for life and just sent me the bars to make it right. However, your horrible customer service and shameful business practices have been enough for me to shop elsewhere. Now, I just want my money back, and I will never purchase from you or promote you again.
Regards,
[redacted]
[redacted]Thank you for reaching out to us and for your recent purchase. We apologize for the delay in your order. I do see that one of our Customer Service Representatives Teresa has reached out to you in regards to your order and has provided you with an update. She will be able to answer any...
questions you may have as well.Thank you and we appreciate your business.
Complaint: [redacted]
I am rejecting this response because:They emailed (Monday) saying things were back ordered (see attached). I answered within an hour, asking for a refund. I have had no response and no refund.
Regards,
[redacted]
[redacted]Thank you for reaching out to us and for your recent purchase. We apologize for the delay. Your order was shipped on February 6th and I provided you with the tracking link below.Thank you and we appreciate your...
business [redacted]
[redacted]Thank you for reaching out to us. We apologize for the delay. I do see that your refund request was submitted to our Finance Department. We have contacted our Finance Department to expedite your refund. You will receive an email confirmation as soon as it is processed.Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and while I have heard nothing from their finance department, I have filed a complaint with my credit card company. They will take it from here. Please close the complaint but note that it was not due to the company's actions. Thank you for your help.
Regards,
[redacted]
Our rep who spoke with the customer, confirmed sending a second item out to the customer that was missing from the original order days after the original order was placed. We have teh same transaction ID number for the order as it shows in our system. Thank you.