Time Warner Cable

Time Warner Cable ("TWC") has investigated the subject complaint regarding Mrs*** billing issues and describes below the current status of this matter.Mrs*** was contacted and her digital equipment was installed by a Time Warner Cable installer. Her monthly rate was adjusted to reflect what she originally was paying for her services
We have completed our investigation of this matter and consider it to be closed Please do not hesitate to contact me if you have any questions or require additional information regarding this matter.Sincerely,*** *.Executive Escalations CoordinatorCarolina Region

I telephoned and spoke with Mr. Mialaret in regards to his concernI apologized for any inconvenience that this may have causedI made him aware that I was able to extend the $month promotional rate for turbo internetMrMialaret was pleased and thanked me for my assistance

To Whom It May Concern:Reliable Chevrolet purchases / pays off approximately vehicles per month Standard practice is to allow up to weeks fora lienholder / bank / financial institution to send us title after we have paid off the vehicle We do not release any excess
funds until we are sure the lien has been paid in full and we receive title to the vehicle To release funds before receiving title is nota business practice that Reliable Chevrolet or other reputable dealerships / financial institutions does.Mr*** brought his vehicle in on 4/30/ (Thursday)Payment to ** *** was mailed out to them within the next 48business hours** *** cashed our check on 5/8/(the next Friday)We received title from ** *** on 5/19/15.(Please note that many banks hold title for a period even after receiving payment Time delays can be due to funds clearing,title processing - some banks hold title in different locations, mail delays, holidays, weekends, and banks' individual policies).Reliable *** a check to Mr*** on 5/20/with tracking number *** *** *** Mr*** should have received this check by 5/21/or 5/22/We will not be able to verify he cashed it (or his Credit Union in Louisiana) until Tuesday 5/26/when the banks open.We have completed this transaction in less then business days since 4/30/15.We sincerely apologize for any misunderstanding between ourselves and Mr*** as to the time it would take for his check to be processed.Reliable Chevrolet fully supports our Armed Forces and employs many combat tested veterans here at the dealership.Sincerely,Reliable Chevrolet

I apologized to Mr*** for the inconvenience he experiencedHe has made the choice to not use TWC as his provider even if we give the price he was promisedI apologized again and let him know he should receive his $within 3-business daysI gave him my number to call
me if he does not have it by next weekMr*** agreedMr*** is content with outcome

Time Warner Cable has apologized to the consumer for any frustration and or inconvenience caused by the escalated complaintBe advised that we had a service trouble call appointment
scheduled/completed to further troubleshoot the services issues the consumer stated to have been experiencingThe consumer has confirmed that the services subscribed to are functioning properly and did not have any additional questions or concerns to reportWe appreciate the opportunity given to allow us to address the concerns brought to our attention and would like to Thank the consumer for his business

Thank you for contacting Time Warner Cable through the
Revdex.com
"">Please know that we take this matter
very seriouslyWe are committed to providing quality customer service and we
follow up when we hear that our customer experiences are less than
satisfactory
At this time, a refund has been processed back to your
credit/debit card used to make the payment and should appear back on the card
no later than 10/23/
We value you as a customer
and we appreciate your businessPlease accept Time Warner Cable's sincere
apology for your recent experience

Hello,
I just spoke to MrAllen and explained his account has been closed and there is no amount due to TWCHe understood and thanked me for contacting him regarding his concerns
Thank you,
Time Warner Cable

Consumer has been contactedWe apologized for the
inconvenience this issue may have causedCustomer made a payment for the
outstanding balance and billing has been correctedConsumer
should receive a
refund of $within the next weeks

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID 9991774, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID 10237775, and find that this resolution is satisfactory to me
Regards,
*** ***

We apologize for any inconvenience the reported issue may have causedOur field team reached out to the customer in an attempt to address the reported issue however MrsP*** does
not want to pursue resolution as she is thinking of cancelling and going with another providerNevertheless our field team monitored the modem remotely and was not able to identify any issuesTheir investigation did not turned up any problems with our service or plant

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10463195, and find that this resolution is satisfactory to meRegards, *** ***

IC System is not a collection agency; it is an internal department for TWCA credit of $was applied and the account is at a zero balanceTWC does not compensate
for lost timeTWC has left multiple voicemails for MsMaguire to assist with her concernsWe will be sending a letter requesting her to call back to further address her issuesWe apologize for the inconvenience this issue may have caused

>Time Warner Cable apologizes for any frustration you may have encountered with your home phone and internet serviceA Time Warner Cable technician did rewire and replace your existing equipment on 03/to resolve any of the reported issues and a credit has been applied to the account as a courtesyFeel free to reach out to the Time Warner Cable representative who assisted you should you experience any further issuesWe value you as a customer and appreciate your business

MrHealy agreed to lower the monthly rate from $to $for monthsWe apologize for any inconvenience this issue may have caused

We apologize for the inconvenienceI have stopped payment on the check and sent a second one out today Fed'x with tracking number The number #***sent to *** *** *** *** *** *** *** *** *** ***..We hope you receive this and this will resolve this issue

Promotion has been applied to the account to extend the monthy rate of $for an additional months

I spoke with Mr*** yesterday in regards to his issues he has been experiencing his house He said the problem seems to be taken care of for now, that he had seen any issues since last week I told him we would come out today to switch his modem as he requested and I gave him my office number in case he had issues in the future We discussed credit for his issues and came up with months credit He said that would make him happy If you need additional information feel free to call me.Thanks**

Time Warner Cable has made several attempts to reach Mr*** by telephone to address his concerns and have been unsuccessful, the telephone number he provided will not allow us to leave a message due to his voice
mail is not set up and the automated system disconnects the call, secondly; Time Warner cannot reach Mr*** by mail due to his address is not complete, the subscriber did not provide his unit numberIf Mr*** can provide a telephone number where he can be reached or his address, Time Warner Cable will be happy to assist him

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10416416, and find that this resolution is satisfactory to
me
Regards, *** ***