Time Warner Cable

[redacted] , We will contact you today and work towards a resolution Sorry for you inconvenienceDavid B [redacted] General Manager

Complaint: I am rejecting this response because: They have not addressed my problem Their explanation is not accurate The $adjustment was partially due to a trip fee that I was told would not be charged and not a result of TWC processing my check times They are waiting for me to provide them a copy of my bank statement showing the fees that I incurred for their submitting my check twice after I had paid them in cash Regards, T [redacted]

My number is ###-###-####Feel free to reach to me anytime[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10390100, and find that this resolution is satisfactory to me Regards, [redacted] ***

Time Warner Cable or any other service providing company is not responsible for bank fees incurred on the subscribers end as a result of a check written by him for payment of service, when there are insufficient funds available at the time of processingOn 07/06/Time Warner Cable spoke with MrMoloney and clarified that he is responsible for such fees incurred Nonetheless in the interest of customer service, Time Warner Cable provided a total of $in service balance credit for the matterThere is no further credit applicable and MrMoloney is responsible for any future bank fees incurred as a result of providing a check for payment with insufficient funds

Dear [redacted] : Time Warner Cable (“TWC”) has investigated the subject complaint, and we describe below the current status of this matter regarding [redacted] complaint An audit was conducted and it located an outstanding balance existing under the same last name, and phone number of *** [redacted] with a remaining balance of $ [redacted] [redacted] had service at [redacted] from through If a family member or roommate had service at this address previously, any outstanding balances will need to be paid before service can be reconnected Only the previous account holder is responsible for paying the balance However, the balance must be paid in order to reconnect service in another family member or roommate’s name At this time, [redacted] has made payment arrangement with our Risk Management Department to satisfy the unpaid debt [redacted] service was reconnected on January 7th and will remain active, if the payment arrangement is kept TWC have the right to deny service to anyone or any address that a potential risk or verified risk of revenue loss has been determined to exist towards the company The cornerstone of our philosophy has always been to provide “excellence in customer service” and we will continue working to provide the high quality of service expected and deserved to our customersWe have completed our investigation of this matter and consider it closed Sincerely, Time Warner Cable

Ms [redacted] returned our call today The issue has been resolved by correcting the monthly rate and reviewing the bill

Complaint: [redacted] I am rejecting this response because: The Company has failed to contact me to resolve the issue Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

We were able to speak with Mr*** and apologize for the misinformation he receivedWe were able to offer a refund of the full price he paid to his credit cardHe is aware this will take 3-business days and has the contact information for one of our agents should he need further assistance

TWC apologizes for any inconvenienceThe preliminary collection letter, it is a notification onlyIt has been resolved and not reported to any agency

Complaint: [redacted] I am rejecting this response because: I have not received the partial refund I requested, and they say they issued Regards, *** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Time Warner Cable spoke to MrPena to address his concernsBill statements reviewedMrPena was advised to allow hours to allow account information to update via his online account

On 10/20/at 11:00am I spoke with Mrs [redacted] and she agreed to a tech appointment for this Saturday 10/25/10-11am (Job 756231) I also forwarded the information to field leadership for the area to insure that we send a VIP-Tech to provide “White-Glove” treatmentWe will follagain on Monday 10/27/to verify a resolution

Thank you for contacting Time Warner Cable through the Revdex.comPlease know that we take this matter very seriouslyWe are committed to providing quality customer service and we follow up when we hear that our customer experiences are less than satisfactory At this time, your promotional prices have been renewed for six monthsA letter detailing the discounts will be mailed to the service location We value you as a customer and we appreciate your businessPlease accept Time Warner Cable's sincere apology for your recent experience

Thank you for contacted Time Warner Cable through the Revdex.comPlease know that we take this matter very seriouslyWe are committed to providing quality customer service and we follow up when we hear that our customer experiences are less than satisfactory We have verified the pricing you were promised for your services and waived the $charge for the additional internet speed on your account for months Should you have additional problems accessing your account online, please contact our 24/Customer Care department for assistance We value you as a customer and we appreciate your continued businessPlease accept Time Warner Cable's sincere apology for your recent experience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10129832, and find that this resolution is satisfactory to me Thank you so much for your service to our communities Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10127916, and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 9981445, and find that this resolution is satisfactory to me Regards, [redacted] I had one attempt by the company to reach me I returned the call and left a voicemail, no return call was madeMy services have been installed I was without service for weeks I pay a month so I will only be credited half?

I spoke to Mrs [redacted] and apologized for any inconvenienceI explained to her the collection notice was for her time she had services at the new address on *** 42nd PlI also confirmed the equipment had been return, and as courtesy I would credit her outstanding balance of $I also made her aware that our collection agency had been updated and she should get a letter from them stating she is cleared of any charges Mrs [redacted] was happy with outcome and thanked me for taking care of her concern

Revdex.com: I have been away from home for a few days but today, in the mail, I found the $VISA rewards gift card so I am happy with the outcome of my complaintHowever, I wonder, if I have not complained, will TWC have sent out the gift card? I wonder how many customers actually remember what they promised and did a follow-up? Just wondering Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11595519, and find that this resolution is satisfactory to meI am very grateful for the time taken by all to address this and would like to continue business with them for years to come Regards, J [redacted]