Time Warner Cable

RevDex.com: I have reviewed the response made by the business in reference to complaint ID 10846330, and find that this resolution is satisfactory to me Regards, H [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10412932, and find that this resolution is satisfactory to me I paricularly want to thank ***, Escalation Supervisor and Irvin, from the Executive Office at Time Warner for being patient, understanding and diligent in researching my complaint, locating and reviewing the initial call and finally resolving the issue by honoring the advertised and agreed upon special I am glad Time Warner has made this right Regards, Holly King

Time Warner Cable sincerely apologizes for your recent experienceWe appreciate you bringing this to our attention and allowing us the opportunity to address it We have made various attempts to contact you at the number providedUnfortunately, we have not been successfully in reaching youPlease be advised we have credited the account $to close out the ending balance We value you as a customer and appreciate your business

On 09/14/we had successful communication with MsLee via e-mail

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10294810, and find that this resolution is satisfactory to me Regards,

Contact has been made with [redacted] to discuss her billing concerns Upon receipt of the complaint, research found that Ms [redacted] account has been corrected I extended my sincere apologies for the issues experienced We have completed our investigation of this matter and without further contact from Ms [redacted] ; we consider it to be closedPlease do not hesitate to contact us if you have any questions or require additional information regarding this matter [redacted] Escalation Analyst

I made contact with Mr [redacted] and apologized for this issueI reviewed the billing and confirmed he currently has Standard internet unlimitedI advised Mr [redacted] he can remove the modem lease fee by purchasing his own modem and directed him to our website, href="http://www.timewarnercable.com">www.timewarnercable.com, in order to see the list of approved modemsI offered to waive the modem lease fee for months as a courtesy plus waive month of service for $Mr [redacted] asked me to waive the modem lease fee for months and I have honored that requestI have also applied the credit of $as agreedI advised Mr [redacted] of the current promo which will end in late December I explained we bill in advance and he will see the change on his bill before the price actually changesOnce he sees the rate change I suggested he contact us to see what is available to him at that timeMr [redacted] is pleased with this resolution

Dear Mr***,You are absolutely correct in the fact that an error was made on the price of a vehicle on our website as well as the fact that $40,off is too good to be true As soon as the error was brought to our attention, we went to work to get the error corrected Unfortunately, pricing errors on automated systems occur from time to time and while we work to make sure they don't, when they do, we fix them as soon as possible We sincerely apologize for any confusion this may have caused and will be happy to work with you to come to a reasonable resolution Please contact me at the dealership if you wish to attempt to work this outDavid B***General Manager###-###-####

Upon receipt of the complaint research was done by an Executive Escalations Analyst. Issue resolved. We have completed our investigation of this matter and consider it to be closed. Please do not hesitate to contact me if you have any questions or require additional information... regarding this matter.

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

Steps Taken to Resolve: On 07/11/I processed a one-time adjustment of $ for billed services from 12/24/until 04/01/I also forwarded the information to collections to debit the $modem fee from the newly generated credit, and remove the account from all collections activities On 07/11/at 3:20pm I spoke with MrsSmith and informed her of her credit amount and the fact that the account has as of now been recalled from all collections I also verified her mailing address for her refund and she thanked me for my call

Called Mr. [redacted] today to follow up. He needs to contact Mr. O***, the service manager, for additional information to properly order the parts to fix the vehicle. Reliable has agreed to fix the issue with the instrument cluster. Mr. [redacted] just needs to get in contact so we can complete the order and then the repair.

RevDex.com: I have reviewed the response made by the business in reference to complaint ID 10861356, and find that this resolution is satisfactory to me. Regards, B [redacted] ***

Spectrum attempted to contact MrV [redacted] on several occasions at the phone number provided in an attempt to resolve his reported issueUnfortunately we have not been successful in reaching himWe sent him an attempt to reach letter on November to contact us at his earliest convenienceHowever, the account has been disconnected and reconnected per the customer requestThe account has been disconnectedThe billing has been stopped there is nothing that needs to be done There was a credit of $that transferred from one account to the other The billing was stopped on the 16th of October

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10576570, and find that this resolution is satisfactory to meThank you for your help in resolving my matter ID #After apparently ignoring my request for months, Time Warner inexplicably became very motivated to resolve my matter and even acted with a "sense of urgency"This sudden change in attitude and ability to fulfill a request promptly is hard to figure, although I suspect it had something to do with your help and I thank you for that Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved After several messages being left to the company I was finally able to me contact If infact the charges have been reduced I will accept Regards, [redacted]

We apologize for any frustration or confusion the reported concern has caused the consumer. Mr. M [redacted] confirmed he unfortunately submitted a check payment with the wrong account information. He is... fully aware he is responsible for any bank fees incurred. However, as a courtesy we have applied a credit to the account in the amount of $69.74. We want to ensure the consumer is aware that we value him as a customer and appreciate his business.

RevDex.com: I have reviewed the response made by the business in reference to complaint ID 10163683, and find that this resolution is satisfactory to me. Regards, [redacted]

Hello, I have spoken to three different managers in the past week and all have told me different things. I paid my bill of $102 on the 5th of July, as always. I moved July 15th and was told that they would switch my service over free of charge. When the cable man got there, he charged me ANOTHER $103 for the month and claimed it was the installation fee. I called time warner and the manager reiterated that no, the switch should have been free and claimed to have credited the $103 to the month of August. On August 5th, I got ANOTHER bill for $110, thus, it has not been credited. When I called yesterday, a DIFFERENT manager said that they messed up and did not correctly cancel my service at my precious address and reduced my bill down to $30 for adding STARZ. I look at my bill today to pay it and it is at $60, when I was told it would be $30. Also, Time Warner has upped my bill $45 without notifying me and claims it is due to my promotion ending. I am not paying the promotion price, and am cancelling my subscription as soon as my bill is figured out. Time warner is the WORST service I have EVER had and you have LOST a customer for life!!