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The sales person who wrote up the contract said that most if not all the conversation was through emailThe last few contacts with the customer were a few phone calls and a meet up for the contractThe sales person said that the customer did not specifically point out that the thresholds were to be made in [redacted] The sales person did, however, state that she mentioned to the customer that the vanity top was to be made in [redacted] She gave the customer the contract that clearly states the vanity top was in [redacted] The customer had days to review the contract and if there were any issues or questions, then the customer had enough time to ask the sales person It is not an issue of whether or not the breakdown is at our fingertipsIt is whether or not the customer will understand what is explained to her over the phoneThe sales person in Fairfield did initially try to break down the cost of the granite tops over the phone; however, the customer repeatedly stated that she did not understandTherefore, we ask the customer to come in so that it is easier to explainUnity did provide the customer the contract, the invoice sheets, and the layouts so that they can carefully review the paperworkUnity is willing to finish the install as soon as the customer can come in to speak with Unity about the kitchen cost and settle the issue with the thresholdsUnity is asking the customer to only pay the partial amount for the materials used for the thresholds that the customer refused

We addressed all concerns on the pre-owned vehicle the customer purchasedWe attempted to get the customer into a new vehicle for customer satisfaction but due to financing and payment were unable to [redacted] General Sales Manager

We Done A Service Call For Mr [redacted] On November 8th, Our Service TechHas Been With Bryant's Plumbing And Heating More Than Years And Is Extremely Familiar With Boilers As Well As All Heating And Cooling Systems He Found The Gas Valve To Be Noisy But Boiler Was Still Operational Mr [redacted] Was Never Without Heat As Far as I KnowI Ordered A New Vale For His Boiler And Scheduled A day To Install ItWhen We Called, Mr [redacted] Said It was Not A Good Day And Gave Us A New Date To Install PartWhen That Day Came We Were Told Not A Good Day And Gave Us A New Date To Install Again This Happened At Least Four Plus TimesThat's When I Thought It Best To Return Part Since I Could Not Install ItFactory Gives Me days To Return A Warranty Part To Get CreditAs For Our Service Call Charge, We Charge $ For A Service Call Whether It Be Minutes Or An HourWhen You schedule Someone For a Service Call And They Cancel, That's A Call You Could Have Done For Someone ElseI Feel We have Excellent Customer Service, And Have Very Few Complaints We Have Been In Business since And Wouldn't Be Here Today If We Were Not Giving Good Customer ServiceTo Me That One Of The Most Important Part Of Mine Or Anyone's BusinessI Feel We Done What We Could For Mr [redacted] And Am Sorry He Was Not Satisfied I'm Still Willing To Help Him With His Boiler If We Could Come To Some Kind Of Understanding With An Appointment.Thank You, [redacted] HVAC ManagerBryant's Plumbing And Heating

Complaint: [redacted] I am rejecting this response because: this is not being handled in a timely manner waiting over month to get a repair done is redicioulsI have children and I should not have give my credit information to anyone for a damage that is not done by myself it's not my responsibility to work out details like rentalsAlso with having children I refuse to put my children in an unsafe vehicle where there car seats do not properly fixAfter getting that being given a lager vehicle that did not go in my garage I had no other choice but to tell them repairs needed to be completed when they had a vehicle that would work, I told them if I kept the last vehicle I gotThat was safe for my kids but did not fix in the garage I would revive a fine from my HOA for not closing my garage door and there is no option to park in the streetThis needs to be fixed quickly, it should not take over a month for a repair to be madeThis damage done to my vehicle should be PRIORITY not will get it fixed and then postpone it for weeks Sincerely, [redacted]

Re: Case # [redacted] Please accept this letter in response to your letter to J.Crew, dated 1/11/16, enclosing the complaint filed by [redacted] with your office We apologize for the continued frustration Ms [redacted] has experienced with her recent return to J.Crew We received sweaters in un-returnable condition – the sweaters had been previously washed, worn, and were sent without proof of purchaseSix of the sweaters were sent back to Ms [redacted] via ***The 7th was mistakenly kept as it appeared a credit had previously been issuedWe recognized our mistake and have since issued a merchandise credit for the 7th sweater We invite Ms [redacted] to contact us directly at [redacted] if she has any additional concerns Sincerely, [redacted] J.Crew Customer Advocate

Complaint: [redacted] I am rejecting this response because: The vehicle engine lights did in fact come on which were reported asap to them,several timesthey took the vehicle back a 3rd time before they discovered this, this problem did not just happen onceIf they would have fixed the vehicle correct from the beginning this would have never happened, I do not believe they put new parts on this vehicleMy daughter lives far from me she is having to get rides from friends just to make it to school everyday she will be graduating nursing school this may but her future is definitely on the line, this company was paid to do a jobThey need to fix my daughters vehicle, we are already speaking to an attorney and are ready to sue, I would prefer they handle their part of the job to avoid thisThey have already admitted they did not fix the vehicle correctly and my daughter should have brought it back which she did, she is paying a month for a car she can not even drive, it's a brand new carWe have a different Statement from the other mmechanic shop that they use to get a second opinion they are on our side they are saying it was [redacted] collision's fault as well Regards, [redacted]

To Who it may concern: We are sorry Mr***’s buying experience was not comfortable for him, we take delivering a comfortable experience to our customers seriouslySince Mr [redacted] filed this Revdex.com complaint, Young Auto Mall has reversed the Tacoma deal followed by selling Mr [redacted] a CamryIf there are any further needs, Mr [redacted] is welcome to contact Young Auto MallAs requested in his complaint, we have removed Mr***’s information from our customer follow up systemYoung Auto Mall doesn’t have the ability to assign Mr [redacted] a credit score Thank you, Mike C [redacted] GM, Young Auto Mall

I spoke to Mr [redacted] and after clarifying what I was planning to do regarding the post installation and the monetary settlement offered he was satisfied with the resolution Tom J T [redacted] President

We have spoken to [redacted] again to explain our return/exchange policyThe customer returned the merchandise in store and has received a full refund Best, [redacted]

Complaint: [redacted] Young Auto Mall continues to extend the same offers to [redacted] that we outlined earlier [redacted] may choose to use our offers or not, either way we will continue to provide polite thoughtful service to herWe have never called or insinuated that [redacted] is a “liar”We have noted that we see some issues differently; regardless, Young Auto Mall resolved the rear bumper scratch issue [redacted] has my personal cell number and email and is welcome to call/text/email me if there are any items, as outlined, she would like help moving forward withThank you,Mike C [redacted] Young Auto Mall

Thank you for the opportunity to respond to this complaint Mr [redacted] submitted a request to sell his vehicle through Autotrader,com He received the first offer and was directed to our Avis store to redeem the offer However, once Mr [redacted] brought the vehicle to Avis, it was clear that the condition of the vehicle had been grossly misrepresented The disclaimer on the Autotrader.com specifically addressed this type of situation, and states that the offer is contingent on a physical evaluation of the vehicle Based on a physical inspection of the vehicle, the offer was modified to $ [redacted] However, upon meeting with Mr [redacted] again, we opted to increase the offer to $ [redacted] as a good faith gesture to help him out He has accepted our offer of $ [redacted] and has agreed to notify the Revdex.com that he is satisfied with the offer.If you additional information or copies of the documents indicating Mr [redacted] 's satisfaction, please contact [redacted] ***, the General Manager at Avis, at [redacted] .Thank you in advance for your considerationWe look forward to having this complaint closed satisfactorily

Thank you for the opportunity to make this situation right with our customer Below is correspondence sent to Ms [redacted] from the General Manager of our Young Mazda dealership where the vehicle was purchased We are very desirous to make sure our customers are pleased with the buying experience at our dealerships MrG [redacted] will make this right with Ms [redacted] .Sincerely,Roxane P***Administrative AssistantYoung Automotive GroupI am very sorry, this was a clerical error on our behalf as we had two identical vehicles like the one you purchased Upon further research we have found that your vehicle is “Certified Pre-owned” and all the requirements for that were fulfilled and accurately reported Mazda So all the benefits that come with purchasing a certified pre-owned Mazda are all recorded to your vehicle with the Manufacturer We have gathered the packet with all the paperwork for your vehicle and have that ready for you The complimentary warranty coverage's for a certified pre-owned are limited, looking at your paperwork the vehicle service contract you selected does cover all the gaps in coverage of the certified pre-owned warranty Again I apologize for this clerical oversight on our behalf and would love to do something to make it right Please feel free to reach out to me directly so we can discuss that as well as any other questions/concerns you may haveCurtis GroftGeneral Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.In their response to your offices, North County Ford indicated that postal correspondence had been sent on Wednesday, AugustSince postal correspondence from Vista, CA should only take 24-hours, we expected correspondence by SaturdayAs of Saturday, August, no postal, e-mail or telephone correspondence or contact has been received from any North County Ford representativesThey have made multiple promises to return calls since early July and have always failed even though I have provided them my telephone numbers, they also have my home and e-mail addressesAdditionally, any postal correspondence to us with merely an apology for the delay in filing title, registation and licence plate paperwork with the DMV would not resolve the issueAs stated in my earlier complaint, North County Ford needs to file the appropriate paperwork with the California DMV to expidite the processing (by DMV) of our Toyota Corolla registration, title and licence plates.Respectfully Submitted, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

6/12/Response to Complaint [redacted] The vehicle in question was brought in to our shop as a favor by our Shop Manager, Brian [redacted] Because we are a [redacted] Dealer we would not have worked on this vehicle in our course of business, and it is also an alternative fuel vehicleWe originally quoted Mr, [redacted] $to begin the repairs on this vehicle, which he agreed toAfter the repair, it was clear that the vehicle needed more work and Mr [redacted] declined additional repairsHe did ask us to make the vehicle drive able, which we attempted to do and brought us to the total of $2171.36, Mr [redacted] complained that the vehicle was not repaired correctly, which of course it was not because of the additional work that was declinedWe offered to look at the vehicle again, and Mr [redacted] provided contact information for MrChuck ***After at least a half dozen attempts to contact Mr [redacted] by Brian [redacted] and our Parts and Service Director, Wess ***, we were unable to gain access to the vehicle to diagnose the concern expressed by Mr [redacted] After months of wasted phone calls, time and energy over a vehicle that we brought in as a favor to Mr***, we are willing to refund $to bring the total bill back to the original $estimateWe do not admit any wrongdoing, we are merely trying to make this situation disappear so that we can stop wasting valuable time and energy over a repair that we never should have taken in the first place, and surely will not accept in the future[redacted] *** Operations Manager

The $in question was mailed to [redacted] 1010/17, and cashed by [redacted] 10/12/It is check number [redacted] This is the remainder of the cancellation in question [redacted] will not issue refunds to me on a customer's behalfHyundai of Anderson has reimbursed all monies in question to the customer and/or the customers account with [redacted] If he has any further questions about money remitted to [redacted] he needs to call [redacted] because they will not give me any further details about his account

To whom it may concern, I apologize that you haven't been able to get in touch with anyonePlease call myself, David B***, or our new car manager, Wesley B***, at your earliest convenience so that we can reimburse you the remainder of your balanceThe phone number at the store is 864- [redacted]

I spoke to Mr [redacted] and after clarifying what I was planning to do regarding the post installation and the monetary settlement offered he was satisfied with the resolution? Tom J T [redacted] ? President

Complaint: [redacted] I am rejecting this response because: This is falseThey replaced the wheel the 3rd time it was in for service not the first timeAs far as the financing goes it is not my issueMy issue was that they ran it through different companies and destroyed my credit rating further, and that they went with a lender who can't report to the credit beuraus because their not set up to do it and have no clue when they will be set upThe whole reason I went to Tony and young Subaru is because he assured me that he could rebuild my creditIn the months I've had the car it hasn't even been reported so it's done nothing but damage my creditThey knew full well I was not satisfied with the service they performed on my vehicle because it was returned times for the same issueTony came to my job, not my home, on multiple occasions to take the car back inI have text message proof between Tony and I that I was most certainly not satisfied with the serviceIf they do not want to fix this issue to my satisfaction I will return the vehicle and retain an attorney to exercise my legal and consumer rights because their response to this is false, unresearched, and attrocious Sincerely, [redacted] ***

We just spoke to Mr*** and assured him that the engine that was installed is a new Ford engine, not a manufactured engineWe sincerely apologize for the technician's mistakeWe have had his vehicle detailed and filled with gasWe have also rotated the tires back to frontWe value Mr *** as a customer and hope to retain him as a customerThis will all be documented on his paperwork when he picks the vehicle up tomorrow[redacted] ***Parts and Service Director