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A copy of the we owe was never given to meMy wife's cars we owe is under my car I purchased and there is no we owe under hers

We are in receipt of your notice of complaint regarding a resident within one of our managed communities who lives at *** ***. Kirkpatrick Management Company is the managing agent for this community on behalf of their Board of Directors. The *** *** Condo Association is governed by
a set of legal documents outlining the Covenants, Conditions and Restrictions (CC&R) for that communityAlthough these documents do not contain specific language as it relates to the complainants allegations, damage and destruction of personal property, they do outline the responsibility of the *** *** Condo Association to maintain the common area and interior common area water supply.
In April of a water intrusion occurred causing damage to the first floor laundry facility, storage closets, and the lower level of condo units. As a result of this incident we were obligated to respond quickly. All affected residents were notified immediately upon our knowledge of this situation explaining the need to remove all items by May 17th so repairs could commence. Notification was provided via letter, flyer placed on unit door, and flyer placed on the bulletin board in the common area. Additionally the restoration team placed door hangers on each door. The health and safety of our residents is of the utmost concern to usAs this situation contained mold growth, the *** *** Condo Association was charged with difficult decisions that had to be made, to begin the restoration process. Unfortunately due to this incident personal property was damaged and disposed of. The restoration process was extensive as special precautions were taken for the removal of mold, thus this process took longer than expected to be completed. The area had to be contained to limit access so the restoration company could complete the process of restoring the area.
Notifications to each affected homeowner contained information of the water intrusion and advised that all items must be removed by May 17th. The *** *** Condo Association sent out multiple notifications in this regard. Mr***s personal items were among those that had significant damage due to water and mold. On May 18th when the restoration team began to secure the area and remove all items, Mr***s items were at that time disposed of. On behalf of the *** *** Condo Association we believe we took every measurement we could to notify those affected by this incident in a timely manner as to not impede the necessary restoration process
If you have any questions in regards to this complaint, please don’t hesitate in contacting me
Respectfully,
On Behalf of *** *** Condo Association
Kirkpatrick Management Company, Inc., Agent
Sarah ***, APM

Re: Case # ***
Please
accept this letter in response to your letter to J.Crew, dated 12/09/15,
enclosing the complaint filed by *** *** with your office
We have contacted Ms*** directly in an
attempt to resolveWe invite
Ms*** to contact us at ***
if she has any additional concerns so that we may investigate further.Sincerely,*** ***
J.Crew
Customer
Advocate

Please accept
this letter in response to your letter to J.Crew, dated 1/15/2016, enclosing
the complaint filed by *** *** with your office
We apologize
for any frustration Mr*** has experienced with being overcharged for his
recent retail purchaseWe’ve been in contact and he
has been issued the refund
he requested on 12/
Mr*** is,
as always, welcome to contact us directly at *** any time with any
further questions or for faster resolution to any problems he experiences
Sincerely,
*** ***
J.Crew
Customer
Advocate

When *** *** purchased her Dodge Grand Caravan she expressed to us that she wanted an inexpensive yet reliable vehicleWe found the Caravan and she purchased it. At that time we expressed that being 10+ years old and 100k miles we highly recommend that she purchases a Vehicle
Service Contract and she did. When she brought in her car a year ago for repairs we were more than happy to have her take it to the shop and have it looked atAfter further research we found she had not been making her Vehicle Service Contract payments for 2-monthsDue to the lack of payment on the customers end we had to cancel her vehicle service contractWith the contract being canceled the customer would be 100% liable for any repairsFast forward a year, the customer sent our dealership a “Trade In Request” via our websiteAs with any other valued customer we called her to find out when she wanted to come in and trade her current Caravan. She then express her displeasure with the van and stated that she was “just done with it”. At this point we told her we might be able to get her into another vehicle for little to no money down, so she came in and test drove a few vehiclesOne was found she liked and a loan was approved at the bank with a $down paymentThe customer stated to us that the payment was just outside of her comfort zone, so she elected not to do the new transactionAll communication ended at this point. We are, and will always be, willing to help her trade out of her current vehicle at any time Sincerely, Austin J*** Acting General Manager Avis Car Sales

May 15, 2015 *** ***Revdex.com of Central IndianaNorth Delaware Street, Suite #2020Indianapolis, IN 46204-2599 RE: Revdex.com Complaint #*** Dear Ms***, We are in receipt of your notice of acomplaint regarding a resident within one of our cooperatives, ***
***,who lives in *** *** *** ***. Kirkpatrick Management Company is the managing agent for thiscooperative on behalf of their Board of Directors. Each cooperative is governed by a set oflegal documents outlining the Covenants, Conditions and Restrictions (CC&R)for that cooperative. Within the legaldocuments there is no limitation on the homeowner smoking or cooking withintheir residence. *** *** *** *** is a(two hundred seventy) unit housing cooperative. *** *** *** *** is not asmoke free community. In regards to the complaint from Ms.***, she is stating that “..fumes from my neighbor unit, are coming throughmy heating and cooling vents, all fumes cooking and smoking of all sorts, andit is affecting my sleep, and my breathing”, we have taken this concernseriously and to heart. To helpeliminate any outside air penetrating into her residence, our maintenancetechnician has:Installedadditional insulation in the basement area and in the outlets to help eliminateany fumes or air from coming in.Calked and sealedpotential areas where fumes/air could come inCleaned filtersKMC RegionalProperty Manager *** *** has advised the complainant that she ispermitted to install a clean air system at her cost as long as she completes arequest form and it is approved. We believe we have done our best ineliminating as much outside airflow as possible for the complainant. If you have any further questions inregards to this complaint, please do not hesitate in contacting me at c***@ekirkpatrick.com Respectfully, Cat ***Executive Administrative AssistantKirkpatrick Management Company

To : Revdex.com Corporate Office CC *** ***We are trying to find out more about this matter. Please get us an Apt # , Date they lived In the Apt The name of the person, so we can look this upThank YouManagementSpanish Oaks Apt

Ms*** traded in her vehicle this weekend for a new vehicle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

I have reviewed Mr***’s complaint and I understand his frustration with a car that has given him a problem so soon after purchase. However, there are a couple if issues with his complaint. Mr*** notes that a water pump, radiator and thermostats were replaced before the bad
head gasket was diagnosed. Our shop did not replace the water pump, radiator or the first thermostat. Either Mr*** or somebody whom he knows performed those repairs. It is not reasonable to hold us responsible for repairs that we did not make, probably were not necessary, and certainly did not fix the problemAs a part of the diagnostic procedure, we replaced the thermostat again once he brought the vehicle to us At that time, it was determined that the head gasket was leaking. The head was removed, machined properly and re-installed with a new gasket and timing kit. The repairs were covered by Mr***’s Limited Warranty and the vehicle returned to him. To date, I am unaware of any additional complaints

Management has no authority to remove fines from owners accounts We have however consulted with the Board of Directors for this community and they have authorized the removal of all current fines on the account There are currently not fines on Mr*** account

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When will the items be sent back to me that have not been returned already?
Regards,
*** ***

I did receive a copy of the complaint from *** ***We were taking longer than our estimated time frame to complete installations because of all the rain we received this year and also because of the volume of jobs we hadWe did contact *** and already had her scheduled for her
fence installation. We did apologize to her for the delay and now she has her fence and is satisfied.Tom J*** President / CEO New York State Fence, Inc

I received this complaint from Mr*** for the first time 12/28/The complaint was being sent to our sales department and because of an internal problem with our computers it was being caught up in spam and was not being received by me.I have reviewed Mr***'s complaint and would
like to respond as follows. Due to being very busy at the time of his contract and having to custom make his fence our installation time did actually take almost weeks which was approxweek over what was told to Mr***Mr*** signed our contract on 7/6/and his credit card deposit was charged on 7/7/It is our company policy and a letter is sent to all customers that they are required to meet our crew the day of installation to confirm the exact location of their fence so there can not be any mistakesDue to the fact of the vent being in the way of the fence there was a small opening under the overhang that could not be closed in with a standard fence panelThe installation crew installed an existing lattice panel that Mr*** had on site to close the opening. We were under the assumption that it was acceptable because Mr *** paid his balance in full on 11/5/and we did not hear of any complaint pertaining to this issueThere was an issue where the locks needed to be adjusted and that issue was resolved within a week after we received the callIf Mr*** would like us to make a custom panel to match his fence which will fit under his overhang, I would be willing to remove the lattice panel and make and install a new panel at no charge

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** **
I am sorry to hear such a reply, I am the first time after I made an email to customer service to help me change the address, when the customer service tell me can not change the address, I let the customer cancel my order, but they have not responded to me, Is their delay led to the extension of the order time, I do not think I caused this mistake

Final Consumer Response /* (2000, 5, 2017/10/24) */
Hi there, I actually need to cancel my complaintThe company finally sent me what I neededIm sorry for wasting your time but thank you just the same
***

On all of our documents there isn't one piece of paper that states he was promised a best buy gift cardIf he was this would of been stated on the write up, buyers
order, we owe and in our internal systemAlso we went the extra mile to make MrB*** happy because he initially came in and stated he was not responsible for sales tax because he was active Military and stated his home of record did not require itWhen my title clerk received the deals she found out this was not true and that he was responsible for sales tax here and in his state if he licensed it there, but Utah was actually cheaper so I personally called him to explain that he would have to pay his sales taxAt this point he was very frustrated and wanted to unwind the dealsI told him my sales manager should've never typed it up that way so I was willing to take some accountability but he would also have to since he told my sales staff he absolutely won't pay any sales taxHe said all he could come up with is $1,dollars so him being military and me having several brothers and a brother in law all in military decided to help and paid the rest of the sales textIt was over $1,I ate to make sure he was happy and that his young family could afford to pay their bills and whatever else and keep their brand new carsDuring this conversation never once did he bring up this best buy gift card or this would've been used towards this messIn fact the first any of my team heard about this was months laterWe always try and do the right thing and I truly believe I went over and above to take care of these folksI'm sorry they feel as if I haven't but remember MrB*** almost in tears when I told him I was going to take care of him

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Re: Case # ***Please accept this in response to the complaint filed by *** *** with your office.We apologize for any dissatisfaction Ms*** has experienced with items purchased from J.CrewI'm aware my team has been working with Ms*** and have agreed upon a resolutionWe are
awaiting receipt of her defective items so we may review and share them with the appropriate team, and will be offering refunds or exchanges for the returned pieces.We invite Ms*** to contact us directly at *** with any questions.Best,*** ***J.Crew

We have met with Ms*** and believe this matter to have been amiably resolved