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I did get a copy of this complaint and after reviewing I would like to respond with the followingWe did have a contract with Teresa and due to the very hot weather and extremely dry conditions we were running behind schedule for our estimated installation dateWe did call Teresa and installed her
fence on 8/16/and followed up with her to make sure she was completely satisfied.? Tom J *** President/ CEO New York State Fence Inc

To Whom It May Concern:Upon research of the Revdex.com Complaint filed against Velocity Mortgage Capital by Ms. M[redacted], we have determined the situation to be resolved. As of May 10, 2018, a representative from Mr. C[redacted] was successful in making contact with Ms. Meme, and she has made all delinquent...

payments required to bring the loan current.  The below information is in response to Ms. Meme’s complaint.  §  Mr. C[redacted] (formerly Nationstar) is one of the largest mortgage servicing companies in the country.  Mr. C[redacted] and Velocity Commercial Capital are two separate companies.  Velocity is a lender that hires Mr. C[redacted] to service its loans.   The loan is question is a Commercial Loan, in which payment history is not typically reported to credit agencies. §  All fees due to Ms. Meme are researched as valid.  Numerous late payments have been made over the course of the loan.  The borrower has a history of late payments and was in foreclosure for non-payment in 2017.  The amount due to reinstate the loan is comprised of principal and interest payments, late charges, advances for taxes, insurance, legal fees, and default interest.  As the borrower’s payments were short and not enough to satisfy the amount due, all funds paid were placed in suspense until sufficient funds are paid to make a full payment.§  Once a loan is 60 days late, the loan is transferred to the Special Servicing department at Velocity.  The borrower then must speak with Velocity regarding the delinquency and to have partial reinstatement payments approved.  Only a full reinstatement would be accepted by the Servicer (Mr. C[redacted]) without Lender (Velocity) approval.  Mr. C[redacted] will always answer calls and talk to the borrower regarding their loan, until foreclosure is initiated.  §  Non-payment of the mortgage causes a default and is explained in the loan documentation.  The borrower was provided a copy of the note, which clearly states that all payments are due on the 1st of the month, and late if not made by the 10th of the month.  Velocity’s loans are not due on differing or varying dates.§  Regarding the mention of the communication referencing tenant rents, the Assignment of Rents was enforced per the loan documents when foreclosure was initiated in 2017.  Rent demand letters were sent to tenants stating all payments were to be made to Velocity.  This is a commercial loan, and the loan documents allow for Assignment of Rents.  §  Ms. Meme agreed to all terms when signing the loan documents.  The borrower has a history of late payments and was previously in foreclosure for non-payment.  The Servicer (Mr. C[redacted]) can provide all loan history and escrow history to the borrower.Tell us why here...

I spoke to Mr [redacted] and after clarifying what I was planning to do regarding the post installation and the monetary settlement offered he was satisfied with the resolution  Tom J T[redacted]  President.

Complaint: 12709897
I am rejecting this response because:
Regards,
D[redacted]

Again, Mr. [redacted] contacted my office for an initial orthodontic examination.  At this visit I performed a comprehensive orthodontic examination.  I then discussed his concerns and goals. I recommended obtaining impressions of his teeth for diagnostic study models and further diagnosis. He was informed of the $174 fee for the diagnostic model impressions. He consented to the fee, and impressions were obtained.   The issue is clearly complete.  However, I would like to make an additional comment: ·         Upon my examination, I suggested he see a general dentist to evaluate his oral health and check for tooth decay prior to any orthodontic appliances. ·         I noted severely thin gingiva tissue apical to teeth #24 and #25. I obtained photos to document this.  I suggested he see a periodontal specialist to evaluate this tissue, as any movement of these teeth could have severe consequences to his periodontal health. ·         I noted severe wear and enamel loss of teeth #8 and #9.  These teeth had lost over half their length! There was also severe enamel loss on the palatal side.  Why? What has caused that? Can they be restored to ideal length? And by whom? ·         I noted severe occlusal surface wear of the lower molars: teeth #18, #30, and #31.  Why? What is causing that? ·         Both upper second molars palatal cusps were in an inappropriate occlusal position.  Is they perhaps involved in what is causing his jaw pain?    ·         On my health questionnaire, he wrote down that he was concerned of:  “resting bite / teeth grinding / jaw pain are what I would change”.   As mentioned, diagnostic records, including model impressions are needed to evaluate this. ·         On my health questionnaire, he completed the Epworth Sleepiness Scale. This is widely used as a cursory way to evaluate possible sleep apnea.  A score of 9 and above is indicative for sleep apnea.  He scored an 11.   Again, why? It is my opinion this patient has significant oral health and occlusal issues. Obtaining appropriate diagnostic records (including study model impressions) is just one step in the process of evaluating his malocclusion. Other records needed include photographs, appropriate x-rays, and possible specialist consultation. I receive no financial gain or benefit when I refer a patient to a dental or medical specialist. That is unethical.    Dr. [redacted]

To Whom It May Concern: Upon research of the Revdex.com Compliant filed against Velocity Mortgage Capital by Mr. D[redacted] (broker), Velocity determines the complaint to be unfounded, however we will reimburse the borrower due to the confusion.  The borrower will receive the refund by check in...

6-8 weeks.  This refund has been communicated to the broker and borrower. Velocity uses an appraisal service to request and review appraisals, however all appraisals are completed by licensed appraisers not employed by Velocity.  Upon research of the issue, it was determined that the outside appraiser that originally appraised the property in 2017 did not correctly deduct the unpermitted square footage from the total property value.  Velocity did not lend on this property, as the borrower cancelled the loan due to interest rate.  Subsequently, Mr. Rascoe submitted a loan for the same borrower with the same subject property one year later.  During this appraisal and following review, the unpermitted square footage was identified and the appraised value was appropriately adjusted.  Should Velocity have extended funds to the borrower based on the miscalculated property value, Velocity would have been responsible for the loss of value.   The below email was sent to Mr. Roscoe and the borrower by R[redacted], West Coast Regional VP of Sales for Velocity to explain the situation.   “Here is the explanation once again as to the differences between the appraisal done last year (2/2017) and the recent appraisal done this year.  Furthermore, any past experiences or circumstances surrounding your loan back in Feb 2017, should not be construed as a promise to lend and does not guarantee a similar or more favorable outcome in future transactions.  The most recent loan approval that you signed specifically states that each approval “supersedes any and all prior or contemporaneous discussions, representation, offers or statements, whether written or oral made by Velocity Mortgage Capital, Inc.”    R[redacted] additionally provided an explanation including details of the calculations of appraised value.  That explanation is not provided here for borrower privacy. Conclusion.  It appears that the more recent appraiser completed the appraisal correctly by utilizing the above grade area as living area and the below grade (basement) as finished basement area, which was given a value as such; not as living area like the older appraisal did.”Tell us why here...

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I want to be clear on the actions going forward.  The pieces that he is agreeing to install are already "installed" but are not secure in the ground, and 1 post is roughly 1-2" off the ground and is broken. As per pictures submitted to the owner he agreed this is not acceptable.  We want to make sure that these are going to be fixed properly.  We will except the monetary value. Regards,  [redacted]

Tell us why here...I did check into [redacted]'s complaint and would like to respondwith the folowing.  We did recieve [redacted]'s deposit on 6/30/16 with an estimated installation date of 5-7 weeks. Because of the extreme hot and dry wheather we were running behind our...

estimated installation date by approximately 2 weeks. We did install her fence on 9/12/16 which ended up being approximately 2 weeks past the original estimated date. [redacted] has her fence now and should be completely satisfied with the installation.  Tom J T[redacted] President/ CEO

I did get a copy of this complaint and after reviewing I would like to respond with the following. We did have a contract with Teresa and due to the very hot weather and extremely dry conditions we were running behind schedule for our estimated installation date. We did call Teresa and installed her...

fence on 8/16/17 and followed up with her to make sure she was completely satisfied.  Tom J [redacted] President/ CEO New York State Fence Inc

The Manager of the shop called [redacted] this morning, 1/9/17, to find out what her complaint is...........she did not want to talk to him and hung up.  We felt that maybe we didn't fully explain everything to her satisfaction on Saturday 1/6/17 as she came in very near to the end of the...

day.  We wanted to have her come in again so that we could go over everything again.I called her on 1/9/17 11:20am twice to again find out what we could do to help her.  She hung up on me both times and said that she couldn't talk to me and that her attorney would be calling me.We have had several complaints from [redacted] about work that we did that was not done right.  She has claimed that several other shops have told her what the problems were.  Each time we have shown her and her father that the items she talks about are OK.  She has had other problems that she has had repaired with other shops.  We have promised Nicole that if she has a problem with the work that we have done we will take care of it.[redacted]

Please accept this in response to complaint ID [redacted], submitted by [redacted] on 10/18/2016. We apologize for any frustration Ms. [redacted] has experienced with regard to her return. At the time her return was processed on 10/5/2016, we were unable to refund her PayPal account - the refund was...

refused on PayPal's end. Since we did not have another payment method on file, our system issued the refund to a J.Crew gift card. Ms. [redacted] has since provided a credit card number for the refund, and we voided the gift cards and transferred the refund to her credit card on 10/18/2016. This should complete the return - if the funds haven't posted to her account or if she has any further questions, we invite her to contact us directly at [redacted]. Best, [redacted]J.Crew

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

I received this complaint from Mr. [redacted] for the first time 12/28/15. The complaint was being sent to our sales department and because of an internal problem with our computers it was being caught up in spam and was not being received by me.I have reviewed Mr. [redacted]'s complaint and would...

like to respond as follows.  Due to being very busy at the time of his contract and having to custom make his fence our installation time did actually take almost 9 weeks which was approx. 1 week over what was told to Mr. [redacted]. Mr. [redacted] signed our contract on 7/6/15 and his credit card deposit was charged on 7/7/15. It is our company policy and a letter is sent to all customers that they are required to meet our crew the day of installation to confirm the exact location of their fence so there can not be any mistakes. Due to the fact of the vent being in the way of the fence there was a small opening under the overhang that could not be closed in with a standard fence panel. The installation crew installed an existing lattice panel that Mr. [redacted] had on site to close the opening. We were under the assumption that it was acceptable because Mr [redacted] paid his balance in full on 11/5/15 and we did not hear of any complaint pertaining to this issue. There was an issue where the locks needed to be adjusted and that issue was resolved within a week after we received the call. If Mr. [redacted] would like us to make a custom panel to match his fence  which will fit under his overhang, I would be willing to remove the lattice panel and make and install a new panel at no charge.

Good Morning - The corporate office received word of the cancel request from [redacted] yesterday morning.  The Communications department sent the cancel and refund request to accounting same day.  The refund processing time is typically 2-3 weeks, however I have asked that we try to expedite...

to the advertiser if possible. Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11484655, and find that this resolution is satisfactory to me.
Enclosed is a copy of the receipt from the Post Office indicating the defective item has been shipped back on 06/25/16. 
Regards,
N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Re:  Case # [redacted]
 
 
 
Please
accept this letter in response to your letter to J.Crew, dated 2/2/16,
enclosing the complaint filed by [redacted] with your office.
 
Ms.
[redacted]’s credit for the Hugo Guinness™ T-shirt and the turtleneck were
applied toward her previous debt, which has since been cleared. Our records
indicate that Ms. [redacted] purchased and returned the Chateau Parka on 3
occasions – the first was refunded to the [redacted] card she used on her
original purchase, while the second and third were credited to gift cards.
 
In
reference to the red sweater, Ms. [redacted] returned item B0566 in August, but
the sweater was returned to her as it did not meet our return guidelines. She
returned the sweater again in November, and the piece was once again shipped
back to her.
 
Ms.
[redacted] is welcome to contact us directly at [redacted] for additional assistance.
 
Sincerely,
 
 
[redacted]
[redacted]
J.Crew
Customer
Advocate

:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of...

the offer I reviewed appear below.
Issue of unauthorized charge on credit card was disregarded.
Regards,
[redacted]

Please accept this in response to Complaint ID [redacted], submitted by [redacted] on 11/26/16. While we are typically unable to cancel an order once it is being processed, order [redacted] was cancelled on 11/26 as requested and Mr. [redacted] was notified of the cancellation. We don't have a record that...

any "sales calls" were made to Mr. [redacted], as we do not contact customers directly to solicit sales, but will absolutely look into.Mr. [redacted] is welcome to contact us directly at [redacted] with any questions or concerns.Best, [redacted]J.Crew

As an affiliate publisher for Stars & Stripes, MARCOA prides itself in upholding the long-standing traditions of this iconic news source for the men and women of the United States Military.   The circumstances surrounding the publication at Fort Gordon came as a complete surprise to both...

MARCOA and the customer affected and it is important to note the issue was not intentionally caused by either.   The minute new information surfaced about on base distribution permission, MARCOA immediately informed the customer.  Being very sensitive to customer’s business in the local community and wanting to assist in every way possible, MARCOA subsequently worked over a 2-3 month period to remedy the situation and to reimburse all reasonable and expected expenses.  This included amending the original agreement whereby MARCOA (1) waived all future fees even though the paper was still going to be distributed in the local community (an original value of $62,400 for the base year), (2) paid the customer $5,066 for incurred expenses ($1,400 on 2/16/17 and $3,666 on 4/3/17), and (3) is creating print ready files for the customer free of charge for one year valued at $240 per week for 52 weeks = $12,480.  Both parties agreed in February 2017 that this would resolve the issue amicably.   The date the problem occurred as stated by the customer was 2/6/17.  MARCOA, without delay worked with the customer and had the amended agreement negotiated and signed by both parties on 2/10/17.   Regarding the customer claim that the purchase price was $5,000, it was actually $2,500 per the original agreement.   Regarding the customer claim that they were not reimbursed for refurbished boxes, MARCOA repeatedly requested invoices from the customer so payment could be made and no invoice was ever sent.   Multiple calls have been made to the customer once the Revdex.com complaint was filed.  All calls and emails have not been returned and the voicemail box is full, not receiving messages.   MARCOA believes the customer is in breach of the amended contract that states “either party may terminate for good cause.”  The customer in this case signed an agreement and has accepted monetary consideration for more than 50% of the agreement timeframe yet continues to defame MARCOA publicly.  This may constitute “good cause” and MARCOA believes it is within its right to terminate the amended contract however it is seeking a legal opinion prior to moving forward.  In the meantime, MARCOA will continue to honor the amended contract as agreed to by both parties.   /att:       Original agreement Amended agreement Transaction payment log