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Please accept this in response to your letter to J.Crew, dated 12/11/17, enclosing the complaint filed by [redacted] with your office (case # [redacted] )We apologize for any frustration Ms [redacted] has experienced in regards to this purchase – after reviewing with our credit team, we have found that she was not charged for the order in question (# [redacted] )Ms [redacted] should be able to confirm this by looking at her [redacted] transaction history, on or around 6/16/Since this order was shipped and received without being charged, Ms [redacted] will be unable to place orders online until these funds are recovered – she is more than welcome to contact our team directly at [redacted] to settleFurther, we invite Ms [redacted] to reach out to us at [redacted] if she has any additional outstanding concerns that we’re able to investigate furtherSincerely, [redacted] J.CrewCustomer Advocate

Please see attached letter of response.February 3, [redacted] *** Revdex.com of Central Indiana North Delaware Street, Suite # Indianapolis, IN 46204-RE: Revdex.com Complaint # [redacted] Dear Ms***, We are in receipt of the response to complaint # [redacted] from Mr [redacted] who resides in the community of [redacted] , [redacted] [redacted] **Kirkpatrick Management Company is the managing agent for this association, on behalf of their Board of Directors Kirkpatrick Management Company began managing [redacted] on 12/1/In every case of an acquisition, Kirkpatrick Management doesn’t send any kind of delinquent or prepaid balance notices until we have completed the first thirty (30) days of account sand first months A/R postingsAs such, the first month Mr [redacted] would have received notice from Kirkpatrick Management was January (Attached: Mr [redacted] ’s ledger, Balance reminder notices, e-mail communication, Mr [redacted] s current ledger showing adjustment due to his cancelled check being forwarded by the attorney) Ledger & Reminder Notice Info Valerie H***As a result of Mr [redacted] ’s double payment in January, it would appear he was simply paying late each month and accruing late fees, when in fact he thought he was pre paying for the following monthMr [redacted] received two notices from Kirkpatrick Management prior to contacting our office and our communication w the A/R report from Stamper (previous management company) on July 5th we never heard another word from Mr [redacted] after hich included By way of his own admission, Mr [redacted] provided the “cancelled check” to the attorney which closed the matterThis is what we, Kirkpatrick Management, had been requesting from the beginning to clear up this matter and he refused to provide after multiple requests, the last request in writing on July If you have any questions in regards to our response to this complaint please don’t hesitate in contacting meRespectfully, On Behalf of [redacted] Home Owners Association Kirkpatrick Management Company, Inc., Agent Valerie H***, Vice President, Michigan Division Cc’: Christina G***, Association Property Manager Attached: Ledger Balance reminder notifications E-mail communication Current ledger

To Whom It May Concern: Upon research of the Revdex.com Compliant filed against Velocity Mortgage Capital by MrD [redacted] (broker), Velocity determines the complaint to be unfounded, however we will reimburse the borrower due to the confusion The borrower will receive the refund by check in 6-weeks This refund has been communicated to the broker and borrowerVelocity uses an appraisal service to request and review appraisals, however all appraisals are completed by licensed appraisers not employed by Velocity Upon research of the issue, it was determined that the outside appraiser that originally appraised the property in did not correctly deduct the unpermitted square footage from the total property value Velocity did not lend on this property, as the borrower cancelled the loan due to interest rate Subsequently, MrRascoe submitted a loan for the same borrower with the same subject property one year later During this appraisal and following review, the unpermitted square footage was identified and the appraised value was appropriately adjusted Should Velocity have extended funds to the borrower based on the miscalculated property value, Velocity would have been responsible for the loss of value The below email was sent to MrRoscoe and the borrower by R [redacted] ***, West Coast Regional VP of Sales for Velocity to explain the situation “Here is the explanation once again as to the differences between the appraisal done last year (2/2017) and the recent appraisal done this year Furthermore, any past experiences or circumstances surrounding your loan back in Feb 2017, should not be construed as a promise to lend and does not guarantee a similar or more favorable outcome in future transactions The most recent loan approval that you signed specifically states that each approval “supersedes any and all prior or contemporaneous discussions, representation, offers or statements, whether written or oral made by Velocity Mortgage Capital, Inc.” R [redacted] additionally provided an explanation including details of the calculations of appraised value That explanation is not provided here for borrower privacyConclusion It appears that the more recent appraiser completed the appraisal correctly by utilizing the above grade area as living area and the below grade (basement) as finished basement area, which was given a value as such; not as living area like the older appraisal did.”Tell us why here

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is still unresolved as they have my coat and three other itemsThey were sent in for warranty issues and she knows that

After having reviewed the history on [redacted] account, we would like to note a couple of items The first is to separate price from value [redacted] purchased a Ford Focus on January 02, for a sales price of $9, The current wholesale auction market has transaction prices for the week ending May starting at $and going as high as $3, So, if we use prices that are nearly months old, a flawed valuation but the best we can do, we clearly aren’t selling vehicles for five times the value And, book values factor in the prices paid for all vehicles in a specific make and model, including vehicles that are deemed total losses, don’t run or are in poor mechanical conditionAdditionally, [redacted] purchased a vehicle that had been inspected, reconditioned and came with a Month, 36,Miles Limited Warranty These add significant additional value As evidence, in nearly months of ownership, [redacted] has only been in for service one time This seems to indicate that he has enjoyed a vehicle that has been relatively free from service issues We make a great effort to and take great pride in selling vehicles that exceed the standard expectation of a used vehicle We also make every attempt to provide customers with great customer service when they do need support after the sale We do not believe that any customer experiences pressure to purchase a vehicle In fact, every part of our training focuses on customer experience and comfort throughout the entire buying experience We regularly survey customers and spend significant time augmenting associate training to make certain that each customer experience and associate interaction is in concert with our corporate values Quite simply, it seems unlikely that any pressure was applied or that [redacted] was not allowed to read any document that he wanted to readTt is our policy to follow FDCPA guidelines regarding the time and frequency of telephone calls when calling about delinquent payments It is worth noting that [redacted] s statement about inflexibility regarding payments is patently untrue as he is currently in a workout agreement that includes reduced payments How he can make a statement about inflexibility when he is in the workout process is confusingInterest rates are well below state usury rates and typically below what many other lenders might offer credit-challenged customers The purchase price of $14,noted by [redacted] is both and misleading as it may represent the total of his payments, including interest over time It does not reflect the price paid for the vehicle which is the standard definition of purchase price We charge a premium price while providing both a premium product and premium service, and we do so proudly Giving a misleading purchase price gives the appearance of attempting to “stack the deck” in favor of [redacted] positionThe Account Servicing Manager will be reaching out to [redacted] in an attempt to determine any additional needs that he might have and how we might be of service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will contact them with my address to finish out this chapter The Revdex.com has been outstanding in each state that I live and/or visit Not that I complain a lot, but if I feel that I have been taken advantage of I call on the Revdex.com as a mediator to see if my thoughts are correctly aligned The Revdex.com has NEVER failed me in getting positive results for which I, and other family/friends that call on me about issues, are greatly appreciative of From New York to California and a lot of states in between, Revdex.com has made its mark Thanks again, you have saved the company a lot of time and money as well as myself I will continue now to move forward with more confidence in their business and their confidence in my determination for fair deals.Sincerely, Milton M [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The response received is unacceptable for the following reasons:This was not brought to our attention in a timely or proper mannerIf indeed we were late in October of 2015, the first notification we received was in April of 2016, several months afterwardThe manner in which we received it was under the auspices of a late payment due, with no detailed explanation therefore we were left in the dark about the whole matterCompounding the issue, when we did call and email on the issue above we received erroneous information on at least two occasions, causing further confusion and lack of confidence that the management company had any idea what was going onAs further proof of the disarray, we were actually sent an email meant for another property associationThe manner in which this was handled is not consistent with the bylaws/covenants of our association, of which we have been a part of for yearsMsH [redacted] may want to contact the Association Board, because as of last week my attorney notified us that the matter was closed as the cancelled check was provided and everything we stated originally to the management company was 100% trueThis needless hassle to a longtime constituent of the community could have been avoided if the management company would have simply performed its due diligence, as originally stated in its introductory email and been timely and transparent about the account disposition so it could have been cleared upSending us an accounting ledger is not fixing the problem.We have referred this matter to our attorney for additional follow up however in the absence of any basis whatsoever for the claims made, we will require a statement and an account reconciliation showing a zero balance from Kirkpatrick in order to consider this matter closed Regards, [redacted]

Thank you for the opportunity to respond to Mr***'s concerns Customer satisfaction is very important to us, and we regret Mr [redacted] was not satisfied with his experience Below is our summary:On January 2, 2016, Mr [redacted] purchased a vehicle and requested an month term on the loan In the days that followed, we worked with different lenders trying to obtain approval for months, but due to their criteria for approval and the required credit rating for months, we were only able to gain approval for months We informed Mr [redacted] of this situation, and encouraged him to approach the Fire Fighter Credit Union personally They had financed his last vehicle and were very agressive on the rate and terms so we were hopeful they would work with him again However, he was unwilling to pursue funding with them in spite of us informing him his payments would go up based on the terms the other lenders we had approval from We regret that we were unable to secure financing for months for Mr***, but we sincerely tried Because Mr [redacted] was unwilling to accept the month term on his loan, we had no choice other than to have him return the vehicle and collect his travehicle This is an unfortunate situation for Mr [redacted] and for the dealership We wish Mr [redacted] well, and are hopeful at some point he is able to find a vehicle that matches his payment requirements and his expectations.Should you need additional information, please contact Jeff K [redacted] at ###-###-####.Best regards,Young Buick GMC

: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Issue of unauthorized charge on credit card was disregarded Regards, [redacted] *

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Please see the attached documents which support customer's claim that the bathroom granite, not just the vanity, was to be the same color throughout When customer first notified [redacted] on date of install about the two different granites, her response was to the effect of "that's not right, we ***'t mix granites" She has since changed her tune.In an email sent to [redacted] from [redacted] in August (see attached), he specifically stated that he told the man who came to measure TWICE that the bathroom was to be the same color granite (at that time, he believed it to be peregrino) There was an apparent language barrier and the man (who later is learned to be ***) had already packed his measuring equipment before being told by [redacted] that he was also there to measure for the bathroom So to assume Ubatuba was to be used in a room he hadn't even been aware he was supposed to measure is just not right.The company is attempting to hold customer to a "literal" translation of the contract in one respect, to its benefit, while failing to interpret it "non-literally" in other respects Customer clearly intended for BATHROOM to be all of the same granite and specifically wrote the word BATHROOM on the contract If it was customer's intent that only the vanity be [redacted] , it would be redundant for customer to spell out BATHROOM NOWHERE does it state Ubatuba was to be used anywhere other than the KITCHEN And LITERALLY, as [redacted] stated on the phone: "You ( [redacted] ) are not the customer, ***'s name is on the contract so he will have to come in to work this out" So if the company wants to get LITERAL, the contract is null and void as the actual customer did not sign the contract In the company's own admission, the contract was too complicated to discuss with the customer over the phone and contrary to company's claim, the sales rep in Fairfield did not initially try to go over the contract with customer on the phone The company finally provided a breakdown on 9/19/after repeated requests were made (since August) by customer to obtain this information (Customer is in the process of checking the breakdown for accuracy.) Additionally, nowhere on the contract is there a reference that NVG stands for [redacted] gold - it could stand for anything in customer's mind and it was [redacted] 's responsibility, as a knowledgeable and experienced granite representative to make sure the customer understood the contract Every indication by email, again as evidenced by the attached, was that customer's intent was to select granite for the entire BATHROOM.The bottom line is that customer acted in GOOD FAITH and that [redacted] failed to properly execute the contract as customer intended As such, customer does not feel it should have to pay for anything more than the kitchen and that company needs to replace the intentionally damaged kitchen piece immediately Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I received the complaint from *** *** and would like to respond with the followingI am the president of New York State Fence Inc and have been running the business for over yearsI assure you customer service is very
important to meMost of the employees that Mrs *** dealt with have been long time employees with many years of experienceI have checked with the scheduler,the salesman, and the different crews that were involved with her installationAfter talking with the various employees it seems Mrs*** seemed to have personality conflicts with each person she dealt with which lead to her dissatisfaction with the entire processThe items she is looking for as a settlement resolution were not part of her contract and were installed at no additional charge just to try to appease herThe post she wants installed near her gate would be on her neighbors property and I would be willing to install it per her instruction if she is willing to take responsibility for the locationI checked with each installer and with the project manager who looked at the fence after it was complete and they all feel that any scratches that can be seen in the fence are so faint that they can only be seen in certain sunlight and are characteristic of vinyl fencesFor the above reasons I do not feel a $monetary settlement is warranted but to resolve the issue with her I would be willing to split the amount she is requesting with her and give her a credit of $off her billPlease advise, Tom T***, President of NYS Fence Inc

We are looking for $discount on the total for the damages

I am the president of NYS Fence Inc and take every complaint personallyI did check into MS*** complaint and have talked to the receptionists that took the callsThey are answering the phones and are unfamiliar with scheduling or specifics of any jobs but are supposed to get the customer to
the right person who can help themMs*** father called , was upset and speaking very loud so the receptionist did ask him to call back later when he was in a better moodI think there was a miscommunication and this should of been handled better by my employeesI did go over the proper procedures with customer service and this should not happen again.We did contact Ms*** and have completed her fence job and she should be satisfied now..Tom J ThomasPresident

A check was sent in the amount of $1,12/10/It was cashed with *** *** on 12/24/The customer is requesting us to reissue a check that has been cashed

We have replaced the key at no charge to the customer, we apologize for the lack of communication regarding this issue

The refund was sent out yesterdayThey should receive it todayWe apologize for the lack of communication

The customers came in with their two children to bounce around noon or soWe (at that time) had about staff members on hand to help keep an eye on the children's safety and to help keep the facility cleanThe customer apparently did not like the fact that we had staff members watching ALL
children and felt her children were being targeted by my staff members? So she requested to talk to a manager (myself)She explained that my staff member was following her children around the facility watching them but she did not want them watching her childrenI had then directed the employee (that she said was targeting her family) to come over to me so we can discuss (with the customer present) what was going onThe employee came overThe customer stated she didn't like the fact that he was watching her children and that she was their parent and we didn't need to watch her children for herThe employee stated he was watching ALL children not just hersI TRIED explaining to the customer that my staff has a duty and that's to ensure the safety of all customers and their children but the customer kept interrupting me saying she didn't need my staff watching her childrenI continued to explain to the customer why I have staff members watching children but she wouldn't allow me to explainShe continuously interrupted me by saying she didn't want my staff watching her childrenAs I was trying to explain the duties my employees have, the male customer said 'they can keep their $and lets go'At that point is when the customers turned and walked out

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. From: *** *** Date: Thu, Mar 5, at 5:PMSubject: Re: *** - *** *** - Claim ReviewTo: Katie N*** Cc: "***@myRevdex.com.org" Dear MsN***,I am amenable to your proposed final settlement amount of $It was never my expectation to receive a financial windfall as a result of this situation, and I believe we have reached a fair compromise under the circumstancesI appreciate your diligence in getting this matter resolved expeditiously, and I thank you for valuing my business as a customer of JK Moving for more than five years.Respectfully,*** ** ***