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Thank you for the opportunity to explain and come to a satisfactory resolution to the situation with Mr [redacted] It looks like the misunderstanding comes from timing of the pay-off on the vehicle Mr [redacted] traded inIn the state of Utah payment of a trade must be made within days The state realizes that it takes this much time to process paperwork, contact the lienholder to obtain actual payoff amount, type a check with valid lien release and then mail said check and paperwork to the lienholder of the vehicle We have contacted Mr [redacted] 's lienholder on the vehicle traded in and the payoff was made on day 17.I am not sure exactly what communication took place between the sales person and Mr [redacted] , but we apologize for any misunderstanding or stress caused We at Young Automotive Group take great pride in having very satisfied customersWe strive to deliver an exceptional customer experience I believe the situation should be totally resolved by now, the payoff has been made, and if Mr [redacted] had to make a payment prior to our check reaching the lienholder a refund will be issued from the lienholder directly to Mr [redacted] This is not an uncommon occurrence We will be happy to reimburse Mr [redacted] any interest charged to him above what our payoff quote from his lienholder was, if there was anyMrKory M [redacted] the General Manager from the Young Dealership in Morgan will be happy to talk to Mr [redacted] should he have any further concerns.Again, thank you for the opportunity to resolve an unpleasant situation, and we look forward to serving Mr [redacted] in the future.Sincerely,Young Automotive Group

Complaint: [redacted] I am rejecting this responseIn house financing department never informed me of the opportunity to seek my own financingMrS [redacted] gave me the ultimatum of pay the higher payment or return the vehicleThe way this transaction went down solicited by Young automotive to appraise my vehicle was merely a ploy to make money not customer serviceYou failed as an organization to give clarity on the process while attempting to bully a returning customer for more moneyYet continue to negate any failure due to either poor communication or complete ignorance/incompetence on your behalf

Complaint ID [redacted] in response to Mr [redacted] :Brian [redacted] , Shop Manager, spoke with Mr [redacted] regarding a Dodge with an alternative fuel systemOur internal policy forbids accepting any vehicle for repairs that is older than yearsBrian had recently met Mr [redacted] and accepted the vehicle for repairs as a favor to Mr***Due to the age and poor condition of the vehicle, and the fact that the fuel tank authorization would expire in another year, Brian spoke with Mr [redacted] who authorized $for an initial diagnosisAfter completion of the diagnosis of multiple leaks in the alternative fuel system, Brian made another estimate to Mr, [redacted] of $As the repair unfolded, Brian found even more leaks including the leaking regulator described in Mr, [redacted] 's complaintBrian spoke with Mr [redacted] to inform him that the estimate would have to beincreased once again, as other issues, including the regulator, become apparentThis is why we have a policy that forbids repairs on vehicles more than years old, because the repair usually becomes more costly than the value of the vehicleWhen Brian spoke with Mr [redacted] for the second time, he made Mr [redacted] aware of the fact that his alternative fuel tank would expire and be illegal in a yearMr [redacted] was under the impression that the tank were good for another years, so it was obvious that to continue the repair would be pointless as replacing the tank in another year would be cost prohibitiveMr [redacted] asked to have the vehicle reassembled so that it could be driven, and we compliedMr [redacted] then called and informed us that the regulator was leaking, which Brian had already made Mr [redacted] aware ofWe asked to see the vehicle, and we were never able to do so because we were never told when and where we could inspect itFinally, much of the confusion has been created by the fact that Mr [redacted] is involved as a third party hereWe have reduced the bill to what the original estimate was at $1500, even though we have incurred costs far beyond that not including the amount of time spent on this situation by Brian [redacted] Wess [redacted] our Parts and Service Director, and myselfWe stand firm at $and this is our final offer.Darryl [redacted] Operations Manager

Thank you for the opportunity to reply to your complaint At the Young Automotive Group, we take Customer Service very seriously One of Sale Managers, Jake T***, did have the opportunity to work with this person's mother She did in fact decide to buy out her lease Any time someone purchases a car, new, or used, or even a lease buyout, we offer them additional insurance and coverages for the vehicle Her mother did agree to them During this process, we did realize that the paperwork was taking a while, and we offered her mother Jimmy Johns, but she declined I am sure she was trying not to be a bother, and yet was hungry Looking back we should have just ordered the food for her without first asking We later learned that this client was not happy with her new purchased coverage and so brought back both the mother and daughter to reassess what their needs were with purchasing this vehicleWe ended up reversing all charges that were not wanted, and not only that, we expedited the process to cancel those fees at our own expense We feel that both mother and daughter were satisfied with the outcome and we want to assure people that it was never our intention to strong arm additional sales We simply offer these things to all people who purchase a vehicle Both mother and daughter have Jake's personal cell number should they need anything in the futureWe wish these two the best and hope that this person's mother continues to enjoy her carAnd we hope that they will both consider The Young Automotive Group for any future vehicle needs

Tell us why here...I did check into [redacted] ***'s complaint and would like to respondwith the folowing. We did recieve [redacted] ***'s deposit on 6/30/with an estimated installation date of 5-weeksBecause of the extreme hot and dry wheather we were running behind our estimated installation date by approximately weeksWe did install her fence on 9/12/which ended up being approximately weeks past the original estimated date [redacted] has her fence now and should be completely satisfied with the installation. Tom J T [redacted] President/ CEO

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me at this point in timeThank you for your help Sincerely, [redacted] ***

Thank you for the opportunity to respond to this complaint We take customer service very serious at the Young Automotive group Indeed this client did sign a contract to purchase this vehicle However, once financing is not possible, it is our policy to refund any and all down payments for a vehicle We apologize for the delay and confusion in this contract deal We were able to secure her refund and have a good standing relationship with this client as of now She even came in to be interviewed for a job with us We wish this client nothing but the best and hope to serve her in the future with her automotive needs

The store team has been in touch with Mr [redacted] directlyPlease close this issue out - no additional follis needed Thank you! Best, ***

Please accept this letter in response to your reply to J.Crew, dated 12/16/16, enclosing the complaint filed by [redacted] with your office Our records indicate that we responded to ***'s emails and advised that we were not able to change the address provided or cancel the orderSince the order was fulfilled and shipped with the information we were given, we're sadly unable to issue any compensation for the pieces Again, [redacted] is welcome to contact us directly at [redacted] with any questions Sincerely, [redacted] J.Crew Customer Advocate

We apologize for any confusionWe rehearsed the whole situation to indicate that we had left this whole situation open to the client so that they could decide what changes they wanted to make on a couple of different occasionsWe are still willing to help this client with whatever he/she would like to cancel and is eligible Please feel free to contact our GM, Mike C***, at 435-752- He will get back to you promptly Thank you for taking the time to bring this to our attentionWe strive to make every effort to ensure that every customer that walks through our doors is happy

Revdex.com:At this time, I have not been contacted by Manhattan Waterproofing regarding complaint ID [redacted] .Sincerely, [redacted] ***

Thank you for the opportunity to respond to this complaint We have been working with the customer to resolve their concerns since the matter was brought to our attention We are exploring a replacement motor at cost, and also exploring the possibility of have them trade the vehicle and get them into a different vehicle We appreciate the patience they have shown through the process, and we are committed to work through their concerns in order to resolve it satisfactorily We will submit an update once we have finalized the details with the customer.Should you need additional information, please contact Tyson W [redacted] at Young Subaru at [redacted]

My case number is [redacted] whereby I made a complaint against the Todd Communications about not send books which I ordered.Would you believe that they arrived today - July 13, 2017! Thanks for your helpSincerely, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I do not believe, I actually used to have been like J.crewYour handling is really very disappointing, I was submitted to the mailbox reply to the screenshot, but you still feel this error in meDo you think overseas users are not important, do not care about our feelings of overseas usersYou are such a big business, even their own a small mistake can not admit, you do not reply to the first order, do let users to assume this responsibility, you really make mistakes too

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I never received anything to my debit card from the chateau parka, it ends in ***I am also not in debt with them as that has been paid off with the debit card ending in ***The shirts they have are,A t shirt with a dog A burnt orange turtle neck A chateau parka I received a red v neck sweater back with a tear in it that was never there as these sweaters are worn once a week if that

T Thank you for the opportunity to respond to this claim Customer Satisfaction is very important to all of us at Young Automotive GroupJared P***, the General Manager of our Young Kia Dealership, has been in contact with Mr [redacted] and a satisfactory resolution has been reached We apologize for any inconvenience caused to Mr [redacted] regarding his vehicle purchase on July 10th The contract for the purchase was sent to Goldenwest Credit Union on July 11th, but unfortunately Goldenwest has been backed up in their office which delayed the funding of his vehicle for daysDue to this delay, payoff could not be made on the vehicle tradedTiming was not in our favor, as soon as we were funded by GWCU the deal was sent to our office to have the paperwork processed and the payoff made on his trade, we were in a transition period creating a combined office for our Layton/Ogden dealerships Our office staff was literally moving desks and equipment to a new location causing the second delayAs soon as MrP [redacted] was aware of the situation he contacted the lienholders of the traded vehicles and gave them tracking numbers from our USPS priority mail The checks should be received August 3rd More importantly MrP [redacted] verified there were no late fees or insurance charges on their accounts Both Credit Union employees verified notes had been placed in their system noting the dealership has verified the vehicles have been traded in and checks have been sent for payoff He also verified the check amounts were sufficient to pay off the loans.After speaking with the Credit Unions MrP [redacted] called Mr [redacted] to notify him of the loans and their status MrP [redacted] also assured Mr [redacted] if any additional charges are assessed to either account then Young Kia will take care of those fees He also explained to Mr [redacted] what happened and apologized for any inconvenience he or his girlfriend encountered with these transactions We believe that the customer is satisfied with the resolution and explanation of this situation and we hope the Revdex.com will consider this case resolved We look forward to working with Mr [redacted] again in the future.Sincerely,Roxane P***Administrative AssistantYoung Automotive Group ell us why here

There was a miscommunication and a third party involvedThe service call was scheduled for Wednesday, December 16, 2015, see attachmentsI have already talked to [redacted] *nd worked out the problemHis dryer was repaired on Wednesday, December 26, 2015, the day it was scheduledI apologize for any inconvenience that he had [redacted] ***

Tell us why here...We sent the payoff to Bank of the West on October 7, via USPS Priority Mail ( 2day) , The tracking number has been supplied to Mr [redacted] ( [redacted] **)We verified that the document has been received by Bank of the West 10/13/and that we should allow days to process the paymentThe Bank was closed 10/for the Columbus Day HolidayWe have additionally sent Mr [redacted] reimbursement on 10/through regular mail from the US Postal Service

Please see attached response with backup documentation

It is important to note that the lenders disqualified Mr [redacted] from being eligible for an month term, not Young Buick GMC Mr [redacted] has stated that his frustration is around the monthly payment, not the terms of the loan, but the terms of the loan affect the monthly payment We had hoped to get Mr [redacted] qualified for months, but were unable to do so, and when we asked for his help to reach out to a credit union he had used in the past, he was unwilling to contact them.We regret Mr*** is dissatisfied, but we were unable to find a lender who will finance his vehicle for months We found lenders who would finance it for months, but his payment would have gone up as a result of the shorter loan duration or term Because he was unwilling to have a higher payment or to reach out to his previous Credit Union, we saw no other option than to have him return the vehicle.Regards,Jeff K [redacted]