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This letter is in response to a complaint our office received through your office relating to *** *** Bergen Anesthesia Group provides anesthesia services at *** *** *** ** *** New Jersey On December 9, one of our anesthesiologists provided care to Ms
***, who holds *** Insurance A claim for medical services was submitted to and paid by *** The type of plan held by Ms*** is an 80/plan, which means that Ms*** is responsible for 20% of the allowed amount In this case, the allowed amount by *** is $1,110.00, leaving Ms*** a personal responsibility of $222.00.We understand that medical bills can be costly, even when services are rendered on an in-network basis As a result, although we request that all balances be paid within days, we do make exceptions for patients struggling with their balance As in this case, our staff advised Ms*** that a 6-month interest free payment plan would be acceptable Our office received a single payment of $on February 21st by credit card and a $personal check payment over months later (on 6/1/17) by paper check.While we are sympathetic to Ms*** situation, the doctor who rendered her care is entitled to be paid Our repeated attempts to collect this debt have been met with resistance despite our office extending every courtesy possible to Ms*** Based on the payment policy I described and the payment history of Ms***, you can clearly see that her claims are entirely baseless.As of the date of this email, Mr*** owes Bergen Anesthesia Group $ Our hope is that she will take advantage of our interest-free payment plan that was offered to her on multiple occasions Should you have any questions, please don't hesitate to contact my office to discuss this matter further Please confirm receipt of this response

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thank you for responding. I asked to speak with you earlier in this process but was not given that opportunity and now we are both wasting more valuable time.Allegheny Ford advertises that they are a certified CNG repair shop. Their website found here *** state: “With one of the country’s only technicians certified for natural gas truck service, fleet managers who have had their time and money wasted elsewhere are flocking to Allegheny Ford Isuzu for proper CNG truck maintenance.”&“Known as an organization on the cutting edge of energy science, the *** Group is globally recognized for its work with alternative fuels and technologiesAs such, the organization’s certification for natural gas truck repair is considered the industry’s undisputed gold standardThough less than individuals are currently *** certified in the United States, Allegheny Ford Isuzu’s Brian *** is proud to be counted among the few.” &“As it pertains to commercial trucks and cargo vans, Allegheny Ford Isuzu services all types of engines and the transmissions to which they’re matedWhether your fleet runs gas, diesel or CNG, Allegheny Ford Isuzu has years of experience working dynamic solutions for engines of every fuel source.” *** They make no mention that they only service a certain brand of CNG vehicles and when they took the car made no mention that they only service certain CNG vehicles. I do not know why bringing this vehicle in is being perceived as a favor. If this is not a vehicle that you would work on I would suggest in order for this problem never to happen again those pages should be reworded or removed from your websiteWhat do you mean by “after the repair”. I would take that to mean that the original diagnosis was repaired. It was not. Through talking with Brian through this whole process and confirmed by the invoice the original diagnosis was it was a faulty regulator. That is what the estimate was for. At no point did we decline that repair. That would make no sense to decline the thing that *** certified manager Brian *** diagnosed it with. By that train of thought Brian diagnosed it in December then according to you we declined and then we spent the next months making unnecessary repairsWe complained because the van had a strong small of gas when we parked it after we picked it up and drove it about miles back to our store. We called Wess right away and took it to our mechanic a few blocks away. We were told my Wess *** after we called that it was because of a miss in the engine. About a week later in an email he stated the regulator was not leaking when it left the shop. Our local mechanic used his diagnostic machine to confirm that there was no miss in the engine. We then took it to *** *** (another *** certified mechanic) who quickly diagnosed it as a leak coming from the regulator. It happened when power was engaged to the regulator and the leak was strong enough that you can place your finger over it and feel itWhile I appreciate the offer to reduce the bill I still have no idea why any of this other work was performed and if it was even necessary. Getting the van up and running should not have been that difficult. The van only had to be towed because it ran out of gas because we could not fill it up at the station (the need for the repair). By refilling the tanks the van would become drivable againIf the original diagnosis was the regulator was leaking I do not know why other work was done. We never refused a repair and never got to talk to anyone other than Brian about the repairs who constantly told us he could repair the van for $

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The statements regarding the scheduled appointment times are simply untrue. When the business contacted me it was to see if I was home so they could come and install the part the same day. I work out of town and explained that I needed more notice than that. As for the service charge, I do not understand why I owe $for them never touching the boiler. I turned it on, it was noisy and they left. I am not sure they were even there for minutes. My business with them also never warranted a scheduled appointment on their part. On one of the calls, I was told they were finishing up another job and could run by if I was home. Basically he is saying that I owe $for them telling me my boiler was noisy. I think the charge is unwarranted and I was never told there was an $for them to just come to the house. If there had been any service at all performed I would be happy to pay the amount but that was just not the case. I am glad MrBryant feels he offers good customer service, however it is not the service that I am used to or would ever settle for in the future
Regards,
*** ***

This letter is in response to the recent response made by Mr*** of *** *** ID *** When the technician was at Mr***’s home the temperature reading on the unit was zero and saw no signs of food unfreezing and freezing again and because of this would not sign off to any food loss for Mr*** with Lowes Service AdvantageIt was also observed most packages of food had discounted pricing stickersThis unit is equipped with an alarm system and does go off when temperature in freezer rises, thus giving the owner plenty of time to make other arrangements for their foodMr*** needs to read his owner’s manual and take heed to the warning that unit is givingThis is the second time he has said he has lost $worth of food and per is own admission he has admitted to receiving $from Lowes Service Advantage, which is the maximum that any company will pay, from a previous repair and again for a repair that never happenedLowes Service Advantage will only buy out the remainder of a contract if the unit is unrepairable which has to be determined by the technician and by the companies own technical support team, if the unit is not cost effective to fix, and/or if it is an extremely harassing customerThe first two do not apply to this particular unitMost people wouldn’t wait over days to call and report a failure in temperatureIf he had called Lowes Service Advantage to tell them that the freezer was still not working they would have dispatched a call to one of their service providersUsually that goes to the original company that is out thereIf the call is not accepted within a certain time or is rejected it is sent to another one of their authorized service providersThis company has been in business for almost years and stands behinds our service, if it didn’t we wouldn’t have been in business this longWe can show numerous records for parts warranties and recall servicesAs stated before Techtronics warranty is for days from time of completion for the service call and laborFrigidaire/Electrolux gives a day part warrantyLowes Service Advantage has a day parts and labor warrantyTechtronics may have been at Mr***’s home but at no time did we work for himWe were there on behalf of Lowes Service Advantage as one of their contractorsWe comply with their terms and if we did not we would no longer be an authorized service provider for either and needless to say we would have more complaints made to the Revdex.com which you can tell from our records we do notNo one should have to deal with this type of abuse and all these comments are just hearsayIf any of this was true we would have had a lot of complaints from other customersI am not only the owner but I am also one of the techniciansI am in people’s homes almost every dayI am also the technician that was at Mr***’s home in June The office is open on Saturday’s and I am the only person here so people would be able to call then and complain if they needed toOur hours and days are clearly stated on our voice mailTechtronic’s is not paying him anything and we will not service any appliance for him or anyone else at his residence or any future residence of hisWe have severed all business ties with Mr*** and if he continues to persist and harass we will have no other option but to take legal actionIt is too bad he had to use salt instead of sugarIf anything else is needed please feel free to contact me at the above referenced contact information

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I reviewed Mr*** complaint and have spoken with the staff that were present during Mr*** experience including those who spoke with him after he left He has called the store and spoken with management staff.A key step in the Byrider sales and financing process involves
reviewing the applicant’s budget to determine the ability of the applicant to make a regular car payment It is one of many things that distinguishes J.DByrider from other car dealers. We, in fact, take into consideration whether the customer can afford to make a car payment and we will not move forward if we do not believe that they can. In this instance, Mr*** did not provide any documentation to prove that he had the income that he states. It was determined by the staff that it would be setting Mr*** up for failure if he were to take on a car payment. Other car dealers may proceed but we do not and we will not compromise where affordability is concerned This can be a difficult message to deliver to a potential customer and it can be a very unpleasant one to receive. I have faith that the staff at the *** J.DByrider did their best to treat Mr*** with the dignity and respect that every customer deserves If that did not happen, then I apologize. Furthermore, we will be addressing the issue with additional customer service training for staff members at all of our J.D. Byrider locations.We wish Mr*** the best and appreciate his desire to express his dissatisfaction with the experience. I assure you that we will learn from this experience and strive to do our very best when serving all of our customers. Regards,*** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I did receive a call from ***, he will speak to his staff about customer service and they did not bother to send me the missing items until a month later when I physically picked up September's supplies and questioned staff about my missing items back in AugustAt that ***e they provided my missing items (in September).
Regards,
*** ***

Hello, Mr***We are sorry that you feel that wayThe install prices include the material and installation; however, the fabrication for the sink itself is not includedSince you are using your own sink, we would have to template and cut the sink according to the specific dimensionsThis
requires time and laborWe do not do any plumbing as we are not licensedThe delivery fee is a standard fee for all services out in the fieldEvery granite business will have similar fees as we doIf they do not, it would be included in the per sq ft, which means the prices are higherWe like to break down everything for our customers so that they know what they are paying for and getting by coming to our businessPlease contact us if you have any other concerns

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I have been assured multiple times that this issue has been resolvedIf it is not resolved this time, per your comments, I will file another Revdex.com complaint and will not accept your resolution of 'we will fix'.
Regards,
*** ***

We apologize for this delay and lack of communicationWe mailed it out to the customer Wednesday August 25th.Sincerely,*** ***General Sales Manager

Business welcomes customer calling to set up time for business to replace the cracked moldingHowever, their earlier response about the pipes stands: they do not use nails, only screws, so they are not responsible for that

***I have personally reviewed the application packet provided by Mr*** at the time he requested credit The income documentation, on a typical hour work week, does not support Mr***’s request for credit or the even amount stated in his original complaint Quite simply, there is no basis for adding this additional burden to Mr***’s debt load If he feels the need to litigate the matter, then that is his decision to make His threats, however, hold no influence over the decision.In Mr***’s original complaint, he stated his requested the resolution to be:“I want an apology from someone on corporate level and a review of my recordI might consider filing damages with small claims court over thisI do not and will not buy a car from themIt is that if they do that then someone needs to stop them.”That is precisely what was done I reviewed the original record, arrived at the same conclusion as the management team at the store level and apologized to Mr*** for his experience Furthermore, Mr*** stated in his original complaint that “I do not and will not buy a car from them.” If that is the case, why does he persist in asking us to review the decision?According to the staff, nobody ever offered for Mr*** to test drive or purchase a vehicle Once it was determined that he did not qualify for financing, they tried to handle the matter professionally and compassionately What value is there in leading a customer on? What value is there in treating him poorly? The answer is that there is no value in either If we did our job poorly, I will own that and I will apologize for it I will not, however, be goaded or bullied into changing what I feel is a solid assessment of Mr***’s ability to repay credit.Mr*** has called our store to vent his anger, used profanity and vulgarity to intimidate the staff and is now attempting to do the same via the Revdex.com I am sorry for his experience It will be addressed with the staff and training regarding professional communication will be conducted at all of our stores That is the best that can be done at this point Frankly, Mr***’s conduct on the telephone, his abusive language (according to my staff) and his threats of baseless litigation have left me with the distinct impression that both parties are better off not having done business together.Should you have additional questions, please do not hesitate to contact me.Regards,*** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *, and find that this resolution is satisfactory to meI hope that MrThomas stood by his word and spoke to his staff. There is never any reason for someone to tell a customer to call back when they are in a better mood. The fence was installed properly; however, this business will never be recommended by me due to their lack of professionalism. I have already had neighbors ask and I have told them to go elsewhere unless they enjoy being spoken to like that. Regards,
**

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Optimum Property Management, Inchas developed direct rental reference questions to obtain truthful information regarding the applicant's rental history We strive to provide our clients (owners) with the utmost fudiciary responsibility when it comes to our screening process It is our
right to ask these questions regarding an applicant It has been our experience that if the party is not willing to answer our questions, there is an underlying reason for not providing us with an answer We ask these two questions of all current or previous landlords1) Did the renter communicate well with the management office? 2) If the circumstances were the same as they are now, would you re rent to renter again?We sincerely apologize for not responding to applicant in a timely manner. Alice L***Property ManagerOptimum Property Management, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Ok I did ask for a review and apology, I have not gotten thoseI got excusesIf you reviewed my records than someone at the lot deleted the copies of our pay stubs and W-2'sSo I have not gotten what I asked for An apology is a call that says that your sorry that I was treated so unfairly.As far as being vulgar, well when someone tells you to get housing help or food stamps then it will make you made, which I apoligised for before ending the conversationAs far as the budget they say that have, that was given to me by whoever I talked to thereDid your staff also tell me that they never called me back that day or the next day and that I had to call them and get transferred times before I was told anything? As as far as litight ion, well that wasn't ment as a threatIf you took it as that then I am sorryI found about other people that had the same thing happen to them at that lotAll of us didn't have the budget, and when asked our income proof somehow vanished from our filesI don't apreciate being treated like dirt because I have a job and pay all of my own billsBeing told that being on welfare would help me just made me angry, hopefully you can understand my point on thisI have been turned down for a loan before, I just do not be lied to and people trying to manipulate meIf you would like to discuss this please call me, you told me to call you, but never left your contact inforCall me at *** ** ***
Regards,
*** *** **

I have searched by records of rental applications actual, email, website, or telephone log for *** *** *** application. No application to rent was submitted to Optimum Property Management, Incfrom a*** *** ***. I would be more than happy to talk further with *** to resolve
this matter. Sincerely,Alice L***Property ManagerOptimum Property Management, Inc.*** ***www.optimuminc.com

Thank you for giving us the opportunity to respond to this complaint We take pride at the Young Automotive Group, in offering our customers, a very high level of customer service and attentionThis client came into our Toyota/Honda Dealership in Logan, Utah in August of After a
review of his purchase request and situation we decided financing should be secured prior to shopping for and selling a vehicleWe secured financing with Capital One. The vehicle that he wanted to purchase and met our finance criteria was at our sister store, in Burley Idaho We told him that the vehicle was in Burley and that we would need to send a driver to get the car He decided that he wanted to go ahead and complete the paperwork on the Tacoma prior to its arrival During this process, this client was presented the purchase numbers and additional options he could add to his loan This is standard procedure with all stores in the Young Automotive Group None of the items are contingent to buying the vehicle and each item is documented on his paperwork with multiple signatures, which document the dealUpon completion of the paperwork, this client became agitated waiting for the truck to arrive He was told that he did not have to purchase the vehicle and he left However, he did decide to purchase the vehicle the next dayAfter delivery of the truck to this client, we started the process of paperwork for licensing and funding for the contract Part of the funding process is the lender, which was Capital One, will verify a customer's employment This customer had represented to us that he was currently employed; however he was currently on disability waiting to return to workCapital One discovered that the customer was on disability and not working and so therefore, the loan was not funded Working through this issue, we were able to fund a loan and license the car for this customer That was on 10/ This client returned in June to cancel his extended warranty and Gap insurance We went over the numbers again with him, and presented the advantages of the products he purchased This customer said he wanted to rethink his decision as to cancelling anything he had purchased We have never heard back from this customer as to his decision, and would be happy to help with anything that we are still able to cancel at this point He is welcome to call our GM, Mike C***, at our Logan store at 435-752-We wish this client the very best and hope that he is enjoying his Toyota Tacoma

The customer came in with her daughter shortly after two other families (around 4:or so)One familyleft about minutes after she arrived leaving one other family here during the incident (a mother andson)The customer's daughter was playing with my daughter and the other customer's child
(little boy)for a whileAfter a while of playing, my daughter started approaching me saying the little girl was beingmean to herI told my daughter to just go play by herself or the other child and things will be fineAfterabt minutes of listening to my daughter complaining that the other little girl is being mean, Iapproached the mother saying it sounds like the kids aren't getting alone and that we probably need tokeep them separatedThe customer seemed very understanding at that time and agreed that we cankeep all kids separatedI told my daughter to go to the lobby desk and play with my phone untileveryone leaves(There is a wall that separates the lobby desk from the bounce house area which iswhere the kids were playing when the taunting was happening.) My daughter and I waked back to thelobby desk where the little girl proceeded to follow and taunt my daughter yet againAt this point I justtold my daughter to go play in the bounce houses and don't play with herIt seemed like her momwasn't going to handle the situation as we agreedOnce the little girl and my daughter walked aroundthe other side of the wall (where the inflatable bounce houses are located) I followed so I could keep aneye on the children (as we always do in my facility for safety reasons)I witnessed the customer'sdaughter continuing to taunt my daughter and the other customer's childThe other customer took herson and went into the other room (where other bounce houses were located) to remove her son fromthe taunting(My facility has two rooms of bounce houses.) This is when I approached the customeronce again and advised her that this behavior isn't permitted in the facility and that If it continues Iwould have to ask her to leaveAs I was telling the customer this, her daughter walks up to her and actsas though she is going to throw something directly at her mother's faceThe customer got up and saidshe thinks its best she leavesI agreed if this is the behavior the child is going to continue to havetowards others here in the facilityThe customer proceeded to tell me how her daughter isn't aggressiveand that they have parties here all the time and that they will not ever againI agreed its best that theydon't have parties here anymore either if this is how her child will act with other children in the facilityand to her own motherThe customer becomes upset with my comment and threatens to post poorreviews of my businessI advised her that she is welcome to post any review of her experience with us.As she was leaving she sat in her truck with the door open on her laptop (I figured she was posting herpoor review as she stated she was going to)Abt minutes later she walks back into the facilityclaiming she lost some glassesI advised her she is welcome to look(I stayed seated in my chair at thelobby desk)Literally or seconds later she returned to my lobby desk (where I was sitting) arguingwith me regarding the kids situationHer tone wasn't friendly at this pointAfter a few moments of herbeing rude and causing a scene I asked for her to leave the facilityThe customer would not leave asadvised so after a few moments of her arguing in a loud tone and causing me to feel threatened, Iproceeded to call the copsAs I was talking to them she left the facilityThe operator asked me if Ineeded her to dispatch an officer and said no b/c the customer was leavingAfter I got off the phonewith the police, the customer swung back into the parking lot in front of my facility really fastIproceeded to get up to go lock the door but before I could, she came in yelling at me b/c I called thecops on herInstead of looking for these $missing glasses, she was more concerned of an $refundb/c she left minutes earlyI advised she chose to leave minutes early and then after her causingme to feel threatened is when I asked her to leaveShe continued to argue with me regarding thechildren and the situationThis is when I asked the customer repeatedly to leave in which she wouldn't.She then started walking around my facility yelling saying how unprofessional! was by calling the cops(while her year old daughter sat in a running vehicle alone)Not at any time was she concerned of anymissing glasses as she reported but was more concerned abt causing a sceneAt this point I feltthreatened so I called the cops againThe customer would not leave until she heard me telling the 911dispatcher that I wanted to press charges on her if she did not leaveThis is when she finally left and asshe was leaving, she was flipping me off all the way down the roadThe dispatcher had an officercall me for the incident report.Shortly after the ordeal, she went on facebook and completely bashed the business threatening tocontact the Revdex.com and to have everyone boycott my companyShe stated I stole glasses that were herdaughtersNeither I nor the company have any need for her daughters glasses and I am happy to returnthem if foundI even told the officer I would contact him if these missing glasses were found.I will not lift any ban or trespassing due to the customer making me feel threatened and not leavingwhen asked on multiple occasionsShe was trespassing after I have asked her to leave and she wouldnotI fear if I lift the ban or trespassing, she will come back once againShe was not banned UNTil shemade me feel threatenedI'm still happy to return her glasses if found but nothing has been foundIhave glasses myself so I understand the importance of glasses and I'm happy to return them to the littlegirl if found.Thanks,Christina O***

Please see the attached letter of response for complaint # ***