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We have spoken with *** *** and resolved the issue. We are sending him a check to pruchase the card that he needs

Complaint: ***
I am rejecting this response because:The response from Young Buick GMC makes it sound like they are are very clear and upfront about these already installed options and that they have the customers best interest in mind That is absolutely not trueThe car I test drove had the sticker removed (was sitting on the seat) and none of these additional charges were disclosed or shown until I asked what the other category was on the purchase documentsThey also tried to slip in the Shadow protection without me knowingI also had a similar experience when I visited Young Ford in Morgan, UTIn both cases, I chose to take my business to other dealerships after feeling like I was treated like an object to help them achieve their sales goalsI purchased a $65,Ford Ffrom a different dealership last fall and also purchased a Buick Envision from another dealership a few weeks agoJerry Seiner Buick in Woods Cross does not employ these tacticsI had a very pleasant buying experience from themI will never step into another Young Dealership againIt is very clear that they are trying to 'trick' customers into these options without them really knowing what they are buying.
Sincerely,
*** ***

Hello, My fence has been installed and looks greatI would like to close out my complaint, but since the business has not replied to you, my complaint account does not give me the option to close itPlease help with thisThanks, ***

This customer also filed a ** *** *** complaint We have reached out to the customer multiple times to seek a resolution but have received but one call back, to tell us that they could not address the issue at that time Since that call, we have tried again with no call back
It is difficult to resolve an issue that was, at one time, such a problem that it required numerous complaints but is now not worth even a call back.Below is the response that was sent to the ** *** *** *t applies to this complaint as well.Having reviewed the complaint, the service history of the vehicle, the pay history (since this is also in the complaint) and the driving history as well as having spoken with as many parties as possible, I have a few concerns with the complaint.Let me first stipulate that the relationship with the *** did begin on a rather difficult note. The car that we originally sold to them did not meet their standards or ours, to be perfectly frank. Sometimes what appears to be a good car turns out to be less than satisfactory. We provided a loaner car while we assessed the situation and, ultimately,substituted collateral for the loaner car, which they had been driving for some time. At the time, the vehicle was satisfactory to the ***’.Since that time, the vehicle has been in our service department multiple times, mostly for oil changes and maintenance or wear and tear items. One notable exception was an engine that failed. To date, we have performed $1,in warranty repairs, another $in Goodwill repairs and the *** have paid a total of $in customer pay. As of the last date of service, July 08, 2015, the ***’ had driven the vehicle a total of 44,miles in months of ownership. I feel that we have done an acceptable job of providing value commensurate with what the *** paid for their vehicle. I also know that an average of 22,miles per year in driving is above what the average consumer drives per year. I also feel that a total of $in out of pocket repair costs for a used vehicle over a month, 44,mile ownership experience is a pretty low cost of ownership. To date, we have been unaware of some of the issues that *** *** has complained are wrong with the vehicle.It should also be noted that, on multiple occasions, *** *** has been loud, rude and belligerent to our staff when he does not get his way. The last time *** *** was in the service department, he demanded that the staff either fixed his car immediately or provide him with a loaner car until they could fix the car. That isn’t fair to the customers who schedule an appointment and I doubt that *** *** would handle it well if we did that to him. He became so angry and threatening that the police were called and he was escorted off the property. This is not the way that we do things in our company. It is so rare that a customer must be removed that, in years of experience, I can still count them on one hand. With respect to the grace period issue, there is none. A grace period does not mean that a payment isn’t late, it simply means that the lender will not attempt to contact thecustomer, typically in exchange for a late payment charge. *** does not extort late charges from customers while racking up additional interest charges. Payments are due on the due date stipulated in the Retail Installment Contract. If payments are late, an account representative will attempt to contact the customer in order to arrange payment That was stated at the time of purchase and it is spelled out clearly in the closing documents. At this point, the multiple breakdowns cited by the ***’ are items like a battery, power steering pump, radiator cooler hose clamp, serpentine belt, brake pads, tensioner pulley, cam sensor and a small section of wiring harness. These things will fail in a used vehicle over time and driving as they are either maintenance items (belts, brakes, hoses and clamps) or wear and tear items (batteries, pumps, pulleys and sensors). Many times, the vehicle will present a failure light or some other sign that a component isfailing. If those signals are ignored, the vehicle can fail completely. If those signals are heeded, a service appointment can be scheduled and repairs made before the component fails completely. Requesting a refund is not a reasonable solution The ***’ have derived significant benefit from ownership of their vehicle and have, to our knowledge, made minimal out-of-pocket investment other than the $215.66. The ***’ have had a difficult experience but, since that time, have been very difficult in every sense. I have asked a manager to reach to them, one with whom they have had a good relationship, in an attempt to find a reasonable and mutually acceptable resolution. Should you have any further questions, I may be reached at *** *** ***

Complaint: ***
I am rejecting this response because: Mike C***, the GM of Young Auto Mall, again is deflecting blame away from his dealership and on to me, the customerThe dealership is calling me a liar! I have witnesses and paper work that both corroborate that it was scratched while in the hands of the Young Auto Mall service departmentHad I been told this by any of the staff at that time that it was from me taking things in and out of my trunk or had it been noticed while on my walk around with a service department supervisor it would be a different storyWith how noticeable the scratches were they would have been caught at the time of the walk around and NOT after when I had to bring it to their attentionOh, and only after are they now claiming that I scratched my bumper by me taking stuff in and out only after I had told them I had recently gotten back from roadtrip vacation. I should have not paid the amount I did for my car seeing how it would be discontinued in a matter of days from purchase, but I didHad I known that was is being discontinued I would have never bought this car and for the amount I paidMy term of financing should not affect the value of my carA car should hold its value, especially being a Toyota (aka: Mazda 2) no matter the years ownedAren't we told that Toyota is the brand to buy because of how their cars hold their value?? You can have peace of mind when buying a Toyota?? The dealership could offer me more for my trade in to make up for the amount of negative equity I am over BUT NO! I understand a new car depreciates when you drive it off the lot but NOT $10,000???Young Auto Mall does not care about the customer! They care about the number of sales and the amount of money that is going into their pockets!
Sincerely,
*** ***

Please see the attached response document.February 3, 2017 *** *** Revdex.com of Central Indiana North Delaware Street, Suite # 2020 Indianapolis, IN 46204-RE: Revdex.com Complaint # *** Dear Ms***, We are in receipt of the response to complaint # *** from Mr*** *** who resides in the community of *** ***, ***
*** **Kirkpatrick Management Company is the managing agent for this association, on behalf of their Board of Directors. Kirkpatrick Management Company began managing *** *** on 12/1/In every case of an acquisition, Kirkpatrick Management doesn’t send any kind of delinquent or prepaid balance notices until we have completed the first thirty (30) days of account sand first months A/R postingsAs such, the first month Mr*** would have received notice from Kirkpatrick Management was January 2016. (Attached: Mr***’s ledger, Balance reminder notices, e-mail communication, Mr***s current ledger showing adjustment due to his cancelled check being forwarded by the attorney) Ledger & Reminder Notice Info Valerie HallAs a result of Mr***’s double payment in January, it would appear he was simply paying late each month and accruing late fees, when in fact he thought he was pre paying for the following monthMr*** received two notices from Kirkpatrick Management prior to contacting our office and our communication w the A/R report from Stamper (previous management company) on July 5th we never heard another word from Mr***. after hich included By way of his own admission, Mr*** provided the “cancelled check” to the attorney which closed the matterThis is what we, Kirkpatrick Management, had been requesting from the beginning to clear up this matter and he refused to provide after multiple requests, the last request in writing on July 5. If you have any questions in regards to our response to this complaint please don’t hesitate in contacting me. Respectfully, On Behalf of *** *** Home Owners Association Kirkpatrick Management Company, Inc., Agent Valerie H***, Vice President, Michigan Division Cc’: Christina G***, Association Property Manager Attached: Ledger Balance reminder notifications E-mail communication Current ledger

To whom it may concern, The below mentioned vehicle was in fact repaired at our facilityThe car’s radiator was damaged a second time after owner picked up her vehicleShe drove the car with it hot due to damage she had done to itThe car would have had several lights come on to have indicated
that the engine was hot needing service before she destroyed the motorLithia Motors dba All American Chevrolet received a phone call from customer and referred them to *** Auto Care as they could diagnose fasterWe were notified by *** that Customer damaged the radiator and drove it hot until the motor was “Fried”We informed the customer, that the motor damage sustained was not due to negligence on the shop but on her for continually driving it after Service engine lights came on indicating that the vehicle needed repair *** ***Collision Center ManagerDirect (***Fax ***

Mr*** responded to one of our Bankruptcy mailers and came in to see Tony Sanchez about purchasing a vehicleWe had a great approval from prestige but when the bank called his landlord he explained that Mr***’s rent was $1,and not $which threw his Debt to Income out of lending
guidelinesWe went back work and were able to secure a loan with New Start FinancialUnfortunately, we can’t do anything about reporting when it comes to credit but would be more than happy to call the lender and see if we can help get his payments reported accurately and would recommend he does the same. After the purchase of the vehicle Mr*** complained of a vibration so Tony went to his home and brought the vehicle back to our service department, so we could address the issueWe felt a slight vibration and went ahead and approved work to his vehicle and replaced a wheel that was slightly bent and also balanced all the other wheels as well as replaced his skid plate on the bottom of his vehicleAs far as we knew he was happy and had no concerns. Please note that we are happy to address any other concerns he might have. Thank you- Tyson W***General Manager

Dear Revdex.com and David B***,I agree that a lot of this could have been avoidedI contacted you multiple times with promises of a response and then never received oneWhile I am willing to accept you solutionI know you said we were charged for exterior sealantI do want the scratch fixed on the car that was there when we bought itIts not on the paint, but on the grillI will have my daughter bring the car up thereWe had spoke to Charles about this, he said to just bring it by, but my daughter travels with workAlso the keyless trunk button wont work on either key setOther than that I appreciate finally hearing from youI think it was mostly a communication issueI just wanted someone to have enough respect to contact me about the situationThank youI will make sure to change my review to a star. *** ***

Complaint: ***
I am rejecting this response because:The owner’s response includes multiple inaccuracies and appears to just be a furtherjustification of the unprofessional treatment my daughter and I experiencedPlease see belowfor the detailed story of what prompted me to file a complaint with the Revdex.com.I arrived at Super bounce shortly after 4pm on Monday, May This is a business that mydaughter and I frequent often (some of the staff know us by name) so when we checked in atthe front desk I noticed a new person behind the counterI didn’t think much of it and was justgrateful that they were open on a Monday as this used to be a day they were closed.Immediately, a little girl (a little older than my daughter who will be in July) approached usand my daughter asked her if she wanted to be friends (which is what she typically doeseverywhere we go)I was unaware that this girl was the daughter of the women at the frontdeskOr that the woman at the front was the new owner of the businessThe two girls ran offto play together.My daughter ran back and forth between the two play areas, each time I followed her with mylaptop (I had just been laif off and was applying for jobs while I watched her bounce) so I couldkeep an eye on her while she playedThe owner’s daughter began to climb up on top of bouncehouses and run behind “do not enter” orange conesThis behavior was against the rules we hadknown to be in place for the past 3+ years that we had been visiting Super BounceThis wasfrustrating as a paying customer to have to continually explain to my year old that justbecause the other little girl got to break the rules it didn’t mean that my daughter couldMydaughter listened and continued to playThe girls didn’t seem to interact much after thatThelittle girl would run to where my daughter was playing, then run off but I didn’t pay muchattention to it as this is what kids do at this bounce house because there are two roomsseparated by a wall, with multiple different bounce houses on each sideIt was behaviorto be running back and forth between the bounce house rooms.About minutes into our hour of play, my daughter comes off one of the slides runningtoward me cryingI see the other little girl take off running toward the other side of the room.Look, I am not the mom who thinks that her kid is perfect, but I am a mother who teaches herkid kindness no matter the situation, even when others aren’t kind to herMy daughter is not abullyShe is a sensitive kid who, when she gets attacked by another kid will cry but usually alsostands up for herself and tells the other kid to leave her aloneI imagine that this is whathappened after she was hit and I admire that strength in herWhen she ran over to me shetook off her reading glasses (as to not get tears on them) and proceeded to say that she wascrying because the other little girl had hit her on the slideAt this point I could hear that theother girl was complaining to the woman at the front desk that my daughter had “stuck hertongue out at her” and was “being mean”I figured out that the girl must be the daughter ofthe women at the front desk, and must be covering her tail since she just hit my daughter, andlike any year old, didn’t want to get in troubleAt that moment, I debated whether to take mydaughter up to the woman and let her know that her daughter had hit mine, but decidedagainst complaining and making a scene because contrary to how the owner wants to portrayme, I’m a very mature, mellow and rational adult who understands that being a mom is hard,and we need to support eachother and teach our kids how to either get along, or leave eachother aloneWe only had minutes left of play time so I decided to take the opportunityto teach my daughter how to deal with conflict, be the bigger person and walk awayI asked mydaughter to not play with the other girl if the girl is going to hit her and not play niceIt was atthis point that I noticed the owner vacuuming nearby, which was not unusual since the facilitywas closing in about an hourWe moved back to the other side of the bounce house and I didnotice a woman and her son sitting at a nearby tableHer son did not interact with mydaughter, and looked to be about or years oldHe wasn’t jumping in the bounce houses orinteracting with my daughter as the owner has stated, but sitting quietly next to his momMydaughter proceeded to go down the large slide and run into other bounce housesI didn’t evennotice that the other girl was still near my daughter, but I did over hear her run back and forthto her mom, complaining about something, but again, my daughter appeared to mostly beplaying by herself, so I had no reason to think she was complaining about my kid who has neverhad an issue with another child in 3+ years of bouncing at Super Bounce.The new owner and her daughter approached me at the bench I was sitting at and with a rudeand accusatory tone the owner said that my daughter was “picking a fight” and that I should“keep my child away from hers and she would do the same”This caught me off guard as weare not the type of people to have issues like this (my daughter is usually the first person tomake a new friend wherever we go) and approaching a customer in such a rude mannerseemed way out of line, even if our kids were having a conflictA much better approach wouldhave been to ask my daughter over and talk to the girls about what was happening and whythey weren’t getting alongIf this had happened, I wouldn’t be here typing up the details of thiseventI replied that my daughter does not pick fights and that her daughter had hit mine whichis why my daughter asked her to “not play with her” and most likely also stuck her tongue outat herAt this point, the owner demonstrated that she was not interested in hearing our side ofwhat had transpired if it meant her daughter was in the wrong in any way and instead cut meoff from talking and in a mean tone again requested that I “keep my daughter away from hersand she would do the same”I replied, also in a not-so-friendly tone “that sounds like a greatidea” and told my daughter not to play near hersMy daughter was getting frustrated that shewas getting in trouble after she was the one who got hit by the other girl.The owner walked a few feet away from me (not back to the desk with her daughter like shehas claimed in her response) and we both watched our daughters closelyNo more than 30seconds later her daughter started to approach mine again, after I (the paying customer) hadjust told my kid to stay away from hersTo avoid further confrontation with the owner I askedmy daughter (yet again) to move to the other bounce house since the owner did not appear tobe interested in removing her daughter from the situation like she said she wouldHad she andher daughter gone to the front desk like she has inaccurately stated, my kid would have playedfor her remaining minutes, we would have left, and I would have never visited Super Bounceagain based on how the new owner chose to treat my daughter and I that dayAt this point mydaughter was holding a bouncy ball (one that the owners daughter had thrown at her earlier)and was clearly frustrated with the incident as well as being told that she had to leave the slideshe was playing on because the other girl was coming back toward itOut of four-year-oldfrustration she threw the bouncy ball toward me with a scowl on her face (I don’t blame her, and am proud of her for directing the ball at me and not the little girl who had been bullyingher)She did not throw it “directly at my face” as the owner has claimed (come on, she is 4) butwas she upset? For sure.It was at this point that the owner got aggressive and blew up, charging over to me yelling “it’snot worth eight dollars!” (the amount I paid for hour of bouncing) and proceeded to yell atme about my daughter’s behavior and how she must be aggressive since she just threw a balltowards me(Again, she is and getting scolded in a place she typically has fun at, after beingbullied by the owners daughter)The owner was completely out of line, and when I replied thatthe reason my daughter was so upset was because she got hit my her daughter the ownercontinued to ignore that her daughter might have had any part in what led to the momentwhere she was now yelling at a long standing and loyal customer of the business.At this point I had had enough and said we would be leaving and not returning due to how shehad treated usShe agreed that was probably a good ideaWhen I mentioned that we havenever had any issues here, and even had my daughters 4th birthday party here the year before,she responded in an angry and rude tone “well, WE are the new business owners”I knew that Iwould not be supporting this business after the aggressive and threatening way the new ownerhad handled the situation between our young daughtersI quickly gathered up my laptop,purse, kid’s shoes, and crying kid as she was now upset by the fact that we had to leaveOn myway out I told the owner “good luck” with the business becaue she can’t treat people this wayand expect to run a successful business and that I would be sharing my experience with otherparents in my networkShe didn’t seem phased by me writing a negative review and continuedto hurl mean accusations about my 4-year-old daughter, right in front of herThis woman doesnot know me, or my child and the mean insults were enough to upset any parentI decided thatI would be writing my negative yelp review from her parking lotI did my best to remain calmand keep my review factual rather than emotional (attached for review), even though I wasrather upset about how I was treatedAfter finishing the review I buckled my daughter into hercar seat and looked around for her reading glasses to put back on her faceIt was at that point Irealized I had left them on the bench by the bathroom in my hurry to leave a ratheruncomfortable situationBy this time the woman with the older son had left the building, sothere was no one other than the owner and her daughter insideI made a point to calm myvoice and asked, “did we leave a pair of glasses here”Before the owner could answer, herdaughter responded with “they are in the office”I looked at the owner, expecting that shewould get the glasses her daughter just confirmed were in the office but instead she glared atme and in a spiteful voice replied, “you are more than welcome to look around”I walked overto the bench where I knew the glasses had been left, and they weren’t thereI walked back tothe front and let the owner know I had already posted my negative yelp review, to which sheresponded “I know, I’m looking at it nowYou’ve posted a few negative reviews, it looks likeyou have problems wherever you go”This was rude, untrue and at this point I knew I was notdealing with a rational adultI left to check my car and belongings one more time for theglasses as I wouldn’t want to accuse her of taking them if I wasn’t 100% sure that they were leftin the buildingI knew that I would not be coming back to Super Bounce as long as this womanowned the business, so this would be my only chance to get my daughters glasses backI pulled across the front parking spots (there was no one else in the parking lot) so I could see my carsince there was no way I was going to subject my daughter to this woman’s aggressive attitudeand mean insults againI walked in, again trying to remain calm, and clearly stated “yourdaughter said the glasses were in the office; please return them and I will gladly leave yourestablishment.” Rather than returning my property, or even taking the opportunity to apologizefor how our daughters minor conflict had escalated, she made the choice to call the policeMyentire family is in law enforcement so I refused to be bullied by this threat knowing that shewas in the wrong, and calling the police was irrational and a huge waste of our lawinforcements timeAs she described me to the police on the phone I walked past her one moretime to make sure the glasses weren’t moved to a different benchAs I walked around lookingfor my daughter’s glasses she proceeded to close a door to what I assume to be the officewhere she had put my propertyAt this point I knew she had taken the glasses and had nointention of returning them (or ever admitting that she had stolen a kid’s reading glasses,because, who does that?) so I left to also call the police and report my child’s glasses stolen.I have included my facebook post that the owner claims was “bashing” her establishmentIt’sthe same as my yelp reviewI never asked for a boycott of her businessAs a well respected,long time member of this community with a strong reputation of kindness and being aninvolved mother, I can’t help it if the people who know me and my daughter were appalled bythe owners actions and shared my experience with their networks as wellNo parent wants toexperience this type of treatment when they are out with their kidsIt makes no difference thatthe owner “told the police she would gladly return the glasses if found”, the point is, out ofanger of a negative yelp review this business owner made the decision to keep my daughter’sreading glasses and proceeded to (attempt) to make me out to be a threatening person with afake yelp review, a post on her business FB page and here in her response to my complaint withthe Revdex.comIf I was the person she is describing, I’m certain my netowork of friends would nothave shared my post over times and expressed that they would support my daughter and Iby not bringing their business to Super Bounce after how unprofessional the owner has shownherself to be.No ban needed, I would never take my child back to a place where I felt threatened by theowner (who is trying to paint me as the threatening adult in this situation)Being a mom ishard, there is no need to be mean to each other and make things harderI don’t attackstrangers, and I always try to give people the benefit of the doubt but I refuse to be bullied bysomeone who feels an inflated sense of power because they recently became a business owner.That business is funded by people like me having a good experience in a safe environmentIalso take time to praise the businesses who are kind and treat their patrons fairlyWas she justhaving a bad day and chose to take it out on the last customer of the day? Maybe, but thatdoesn’t justify calling the police, wasting their time as well as trying to make me out to be a“threat” when my only concern was getting back the very expensive eye glasses that mydaughter needs (they are expensive because of her prescription strength and the special frameswe bought because she is an active kid)I would have given her the benefit of the doubt andremoved my negative review had she handled the situation in a more professional manner andsimply returned my property but when you go to extreme measures (not giving back a kids reading glasses) out of anger because you get a negative business review then that experiencegets shared on social media because it is wrong and people should know who they aresupporting and what their kids might potentially experience if they have any amount of conflictwith the owners daughter during their time as a paying customer.Thank you for your continued support during this complaint process
Sincerely,
*** ** *** ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Hello N*** ***,This is a follow up to remind you that your RMA you have submitted will be closed and return label voided if you have not initiated the return for Order #29412 within hrs.If you have any further questions or concerns feel free to contact our support
team.Regards,Support Team

Mr. ***’ response is inaccurate in that I was provided with a price range during our scheduled appointment that provided no real value in addition to being nearly a month after my scheduled ortho-consultation.During this appointment, I expressed my disappointment for not having a specific priceThe staff assistant stated that "the price could range from $to $1,500" and this is when I laughed because I thought it was ridiculous that they could still not provide me with a specific priceThe staff's response was that "I needed to see a periodontitis and a dentist prior to developing a treatment plan"I was being prompted, antagonistically, to see their specialists and it seemed like they were withholding the real quote for my treatment plan until I followed through with their referralsI contacted my own periodontitis and inquired about an appointment and was informed that the next appointment would be in AprilDr***’ assistant immediately emailedme a referral form and instructed me to have them complete it for thatperiodontitis even though they, in fact, did not refer me to that particularperiodontitisI could clearly see that they were not interested in treating me as much as they were interested in their bottom lineI decided it was time to schedule a consultation with two other orthodontists where I received a treatment plan with a specific cost the day of the consultation, which did not require me to spend any money up frontI had my braces on the following week and I did not have to go through all the trouble of generating referrals or did not have to sit through any presentations for bi-products for other oral conditionsI truly believe that it was Dr***’ intention to get me to take impressions prior to providing me with a quote, thus locking me into a significant cost, and then stringing me along through several value added services such as various referrals and miscellaneous products related to sleep apnea and snoringDespite what Dr*** says, I did not received a treatment plan or a price for treatment duringmy appointment nearly a month after my consultationIt is for this reason that I do not believe that I should be required to pay for any part of the service if it did not result in the delivery of a treatment plan and a specific quote for services within a reasonable periodAs such, I would like to request a full refund of payment for impressions as Dr*** did not honor his side of the agreement by the timely delivery of a treatment plan and quote

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I received the complaint from *** *** and would like to respond with the followingI am the president of New York State Fence Inc and have been running the business for over yearsI assure you customer service is very
important to meMost of the employees that Mrs *** dealt with have been long time employees with many years of experienceI have checked with the scheduler,the salesman, and the different crews that were involved with her installationAfter talking with the various employees it seems Mrs*** seemed to have personality conflicts with each person she dealt with which lead to her dissatisfaction with the entire processThe items she is looking for as a settlement resolution were not part of her contract and were installed at no additional charge just to try to appease herThe post she wants installed near her gate would be on her neighbors property and I would be willing to install it per her instruction if she is willing to take responsibility for the locationI checked with each installer and with the project manager who looked at the fence after it was complete and they all feel that any scratches that can be seen in the fence are so faint that they can only be seen in certain sunlight and are characteristic of vinyl fencesFor the above reasons I do not feel a $monetary settlement is warranted but to resolve the issue with her I would be willing to split the amount she is requesting with her and give her a credit of $off her billPlease advise, Tom T***, President of NYS Fence Inc

Our General Sales Manager Jake T*** reached out to *** *** and apologized to him for the delay in getting him the title. Mr*** was very receptive to the apology and said he understood the mix up. Our customers satisfaction is very important to our company.
We let Mr*** know that we appreciate him as a customer and it was unfortunate that he felt the way he did and we came up with a solution to keep him completely satisfied. We cut Mr*** a check for *** dollars and drove the title hours to his homeMr*** went on shortly after and changed his Google review to a star, he also went on to the Revdex.com website to remove his complaint, but unfortunately was unable to remove his complaintThis situation has been resolved and our customer is completely satisfied

We are looking for $discount on the total for the damages

I spoke to Mr *** and after clarifying what I was planning to do regarding the post installation and the monetary settlement offered he was satisfied with the resolution? Tom J T*** ? President

I purchased two pound live honeybee packagesI also ordered and paid for two extra queen bees.? $
I received the package bees but not the Queen bees
I want $and an apology from Keith M***

Tell us why here...I did check into *** ***'s complaint and would like to respondwith the folowing.? We did recieve? *** ***'s? deposit on 6/30/with an estimated? installation date of 5-weeksBecause of the extreme hot and dry wheather we were running behind our
estimated installation date by approximately weeksWe did install her fence on 9/12/which ended up being approximately weeks past the original estimated date*** has her fence now and should be completely satisfied with the installation.? Tom J T*** President/ CEO

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.? I want to be clear on the actions going forward? The pieces that he is agreeing to install are already "installed" but are not secure in the ground, and post is roughly 1-2" off the ground and is brokenAs per pictures submitted to the owner he agreed this is not acceptable? We want to make sure that these are going to be fixed properly? We will except the monetary valueRegards,? *** ***