topName

We are in receipt of complaint # [redacted] from a resident who resides in the community of [redacted] IncKirkpatrick Management Company is the managing agent for this community, on behalf of their Board of Directors, and [redacted] Incis governed by a set of legal documents outlining the Covenants, Conditions and Restrictions (CC&R) for [redacted] IncWithin these documents, it clearly outlines the responsibility of each homeowner within the [redacted] community Ms [redacted] contacted us on December 4, advising us that she had an electrical problem that resulted in her incurring expenses that she felt was the responsibility of [redacted] Incto payAt this time she requested reimbursement for the repair of the electrical service lines that serve her townhouseOn December 21, Ms [redacted] was advised by the [redacted] Inc., legal representative, that the association would not reimburse her for those costs due to the legal documents, which outline that owner is to maintain the exterior electrical lines that are part of their townhouseI’ve attached a copy of this letter for your convenience If you have any questions in regards to our response to this complaint please don’t hesitate in contacting me Respectfully, On Behalf of [redacted] Inc., Kirkpatrick Management Company, Inc., Agent Mia ***

Thank you for giving us the opportunity to respond to this situation We take customer service very seriously at the Young Automotive Group.It is normally our policy, that when a customer custom orders a vehicle to their specifications, that we get a $deposit, which goes toward the purchase of the car, or is forfeited should the customer not be able to purchase the pre-ordered vehicleThis ensures that they are serious about buying the custom vehicle, and also to offset the costs incurred for ordering the vehicle, and in this situation, because there was going to be some time needed for the vehicle to sit on our lot, this would cover the cost of the interest we pay while we set the vehicle aside so that no one else would purchase itThese are real costs to us that can happen if a customer isn’t able to purchase the pre-ordered vehicle, which is the case here However, upon review of this custom vehicle, because this was all done long distance through email and text, we failed to follow procedure and so do not have a signature, nor do we see in writing communications, that this policy was fully communicated to this customerTherefore, we feel that we must refund his full deposit at this time We apologize to the customer for the confusion.This client can expect a check from us within the next days.We wish this customer the best and hope that in the future, if their buying needs change, they will consider the Young Automotive Group for their vehicle needs

Thank you for the opportunity to explain and offer further detail to this situation Below is the response from the General Manager of our Dealership in Logan that is working to provide [redacted] with a satisfactory conflict resolution.Young Auto Mall is willing to buy [redacted] ’s iA for its current market value or take it as a trade inHowever, [redacted] ’s payoff is a function of her finance terms; months, down payment etcVehicle loan payoff's do not establish the vehicle's valueYoung Auto Mall has offered to take [redacted] ’s iA on trade, however, the terms we have proposed are not acceptable to herWe are still willing to try and find numbers to trade vehicles with [redacted] that are reasonable/agreeable to all parties understanding there is negative equityI have invited [redacted] to see me if she has interest I have instructed my staff to take conscientious and good care of [redacted] as they interact with her at Young Auto MallWhen [redacted] complained about scratches on her rear bumper we examined them, determined that the damage wasn’t related to our service or shop, but took care of the issue adding a clear-bra material to her bumper to prevent further damage as items go in and out of her trunkWe agree that we see who scratched the rear bumper differently; however, we took care of this issueYoung Auto Mall is ready to help [redacted] with any service needs her iA may have and my staff will offer professional, kind, timely serviceWe are sorry the radio station backed into [redacted] ’s car, however, Young Auto Mall wasn't the responsible partyThe radio station has insurance and repaired the vehicleAs offered, if there is help needed with the radio station or their insurance let me knowI'm willing to try and assist if there are any current loose endsScion/Toyota offers years/mile no cost maintenance on all their new vehiclesThis can be used at any Toyota dealershipYoung Auto Mall is willing to perform these services; however, [redacted] may choose her dealership of choiceThank you, Mike C***

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I do not think this mistake comes to meI made a purchase order on the shopping site, I immediately contacted the customer service, rather than more than the time after contact, and request changes in address, the first time you tell me not to change the address, I immediately told the customer that I want to cancel the bill , But you have been procrastinating, did not reply to me in the first timeThis error is not caused by me, I do not have you in the order processing time to tell customer service, I can not receive the goods, and now I have not received the goods! You this behavior, I really was very disappointed! You see how many letters I made!

The Manager of the shop called [redacted] this morning, 1/9/17, to find out what her complaint is...........she did not want to talk to him and hung up We felt that maybe we didn't fully explain everything to her satisfaction on Saturday 1/6/as she came in very near to the end of the day We wanted to have her come in again so that we could go over everything again.I called her on 1/9/11:20am twice to again find out what we could do to help her She hung up on me both times and said that she couldn't talk to me and that her attorney would be calling me.We have had several complaints from [redacted] about work that we did that was not done right She has claimed that several other shops have told her what the problems were Each time we have shown her and her father that the items she talks about are OK She has had other problems that she has had repaired with other shops We have promised Nicole that if she has a problem with the work that we have done we will take care of it[redacted]

We understand Mr***'s disappointment in not getting the vehicle he wanted for the payment he had hoped forHowever, it is important to note that neither the purchase price of the vehicle he chose, nor the price we offered for his trachanged during the processThe only thing that changed was his monthly payment due to the lenders not approving him for an month loanThe contract that Mr [redacted] signed indicated that we as the Seller, would seek arrangements for financing on his behalf, but in the event we could not secure financing within the terms specified, we would notify him, which we did, and he would have the option of returning the vehicle to us and paying standard mileage, which we didn't charge him, or he could obtain financing on his ownWe did not imply that we had an "In-house " financing department in any of the documents Mr [redacted] signedPlease note that Section (c) of the contract Mr [redacted] signed clearly states - IF FINANCING IS NECESSARY FOR THE PURCHASER TO COMPLETE THE PAYMENT TERMS OF THE CONTACT OF SALE, THE PURCHASER IS SOLELY RESPONSIBLE FOR MAKING ALL FINANCING ARRANGEMENTSThis means Mr [redacted] could have kept the vehicle and obtained his own financing for the amount due once we notified him we were unable to secure financing on his behalf within the terms he wanted.Should you need additional information, please contact Jeff K [redacted] at ###-###-####.Regards,Young Buick GMC

Tell us why here...I did check into [redacted] ***'s complaint and would like to respondwith the folowing We did recieve [redacted] ***'s deposit on 6/30/with an estimated installation date of 5-weeksBecause of the extreme hot and dry wheather we were running behind our estimated installation date by approximately weeksWe did install her fence on 9/12/which ended up being approximately weeks past the original estimated date [redacted] has her fence now and should be completely satisfied with the installation Tom J T [redacted] President/ CEO

We are very sorry that this person felt that we are not up front with him It is our policy to disclose any items that we purchase for the vehicle on the addendum that is attached to each new car on the lotNot all cars have all the same "equipped" items on them But we do purchase some "equipped" items from the national dealer that we feel are of benefit to our customerAnd again, all of these items on the addendum and are included in the sticker price of the car and are disclosed before going into financing to purchase the car This is our policy and we will continue to review all processes to ensure that this kind of thing never happens We want to thank this customer for their feedback

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Shortly after I filed this formal complain with the Revdex.com North County Ford notified me that the check had been cashed by someone almost month ago (at that time) and that they could not issue another oneThat's when I found out that they had mailed the check to my old address even when I told them numerous times to make sure and mail the check to my new addressThis was also indicated on the original Request Form (the one they lost) and the new one that was re-sent to them in September (Attached)I also asked [redacted] at the dealership thru text message (Attached) to please make sure that the check gets mailed to the correct address per my request formLong story short, the check was mailed to the wrong address due to a clerical error on their end and someone unknown to me cashed itAt that point I asked for North County Ford to to please call their bank and explain to them what happened but they refused to take any further actionOne of the Managers there told me that "the check was cashed so they did their part" right before hanging up the phone on me, I have't been able to reach anyone at the dealership since that timeI did everything in my power to fix their mistake but got stuck on a "catch 22"North County Fort refuses to call their bank to report the check lost/stolen [redacted] (the dealer's bank) tells me that they will call the Credit Union where the check was cashed and investigate only if North County Ford calls themNavy Credit Union (where the check was cashed) tells me that the only way they can investigate is if [redacted] calls themAll I want is for North County Ford to please take some responsibility and call their bank to report what happened, [redacted] and [redacted] are more than willing and able to help but nothing can be done until North County Ford calls [redacted] I am attaching supporting documentsA chain of ALL text messages between the dealer rep and myself, here you can see how much and for how long I have been struggling to get this check from themYou will also see how patient and cooperative I have been throughout this whole processCopy of the 2nd request form I files in September to show that I did indicate where the check needed to be mailedI did the same on the first form but they told me that it was lost, this is also part of the conversation on the attached chain of text messages Regards, [redacted]

Re: Case # [redacted] Please accept this in response to your email to J.Crew, dated 7/22/2016, enclosing the complaint filed by [redacted] with your office.We apologize for any frustration Mr [redacted] has experienced with his recent purchasesWe’ve confirmed that we’ve agreed to allow the return of both tees for a full refund, as well as waived the return postage fee normally associated with using the prepaid return label included with his orders.Please note our return process does tend to take approximately weeks due to the volume of returns we receive – a refund will be issued once our returns team receives and processes the tees.Mr [redacted] is, as always, welcome to contact us directly at [redacted] any time with any further questions or for faster resolution to any problems he experiences.Sincerely, [redacted] J.Crew

Hey Mrs [redacted] , I spoke to Mrs [redacted] this morning She took her vehicle before insurance company could write a supplement for the dash damage from glass scratching itIn addition, she took the vehicle because of her moving to HoustonWe did ship her the new Visors which she receivedShe also informed us that the vehicle became a total loss after this She is no longer in possession of the vehicle and there is nothing that can be done to resolve her positionHer vehicle required a big supplement which we were stalled waiting for her Insurance ProgressiveWe cannot make any additional repairs on good faith with insurance because their policy is that supplemental repairs must be approved prior to repairs and we were held up waiting on them [redacted] Collision Center ManagerDirect (***)***-***Fax (***)***-***

We have been in touch with the customer directly Best, [redacted]

Thank you for the opportunity to respond to this person’s complaint At the Young Automotive Group we take our customer service very seriously and feel that we lead the automotive industry in taking care of our clients To address his concern of our pre-purchased options on our new cars, the Young Automotive Group follows the industry standard of pre-installing some items at the time of purchase of the vehicle (ie tint, stoneshield, mirror guards, etc.) These are then listed as a dealer installed options on the addendum that is placed on every new vehicle on our lot and is included in the sticker price of the vehicle Some of our vehicles are “equipped” differently than others and not every vehicle has the same dealer installed options on them These “equipped” options are also listed, as part of the negotiation process, as the client chooses optional protection packages such as shadowmark, road hazard and tire, etc, that the customer is free to purchase, or not All of this is presented up front so that the customer sees exactly what is included in the price of the car (ie dealer purchased options) as well as protection purchases that the customer might choose to add During the negotiation process all of this is discussed up frontHowever, we understand that with all processes that include negotiation, there is always room for misinterpretation during the presentation of numbers and we would be more than happy to sit down with this person and address any specific concern he has with our process The last thing we want to do is upset a customer or hide things We try and make sure all our accessories are clearly stated We would also like to thank this customer for letting us know how they felt and we will review our processes to make sure everything is properly disclosed as is our policy, which is stated aboveWe wish the customer all the best and hope that he will return to Young’s for any of his automotive needs and further clarification if need be

I reviewed [redacted] Complaint and asked the store manager to meet with [redacted] ***r and discuss the alleged issues with the vehicle After meeting with the store manager, it appears that [redacted] was no completely truthful in his claim of damage Once the vehicle was onsite, it was evident that the damage was fresh as there was exposed metal in the damaged area but no rust As most people would know, once the paint is broken on a vehicle, rust begins to set in very quickly Thus, the damage occurred while in [redacted] possession, not prior to his purchase Furthermore, [redacted] told the location manager that he had, in fact, qualified of another vehicle elsewhere and wanted to return the vehicle that he purchased from us so that he could buy the other vehicle Ultimately, that is exactly what happened We deny that [redacted] purchased a vehicle with damage In fact, all of our vehicles are inspected and reconditioned prior to sale While that doesn't guarantee a perfect vehicle or a trouble-free ownership experience, we stand behind what we sell and won't simply allow people to make untruthful claims

Young Buick GMC does not have an "in house" financing program The documents Mr [redacted] signed clearly indicated we were pursuing financing via other lenders and not Young Buick GMC It should be noted that we received approval from other lenders for a month term loan for Mr***, but he rejected that offer He also had the option to obtain his own financing, which he chose not to exercise We understand he is frustrated and disappointed that he was not approved by the lenders for an month loan, but this decision was made by the lenders, not Young Buick GMC Regards,Jeff K [redacted] Young Buick GMC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved To Whom It May Concern: This issue has been resolved Regards, [redacted] ***

The shop is not going to cover the repairsIn addition, Mr [redacted] is not here locally as he stated in his email and is working off second hand informationIn a court of law, this would considered hear say and over ruledNot ammisable [redacted] Collision Center ManagerDirect [redacted] Fax [redacted]

To : Revdex.com, Corporate Office ID : [redacted] We do not have enough information from this letter to determine which resident is making this claim The resident is not clear about what the issue is or the date of move out isTherefore we do not have sufficient information to reply on this mater .If you have any questions please let us know, If you can give us any Other information about this matter that would be helpfull3/8/Thank YouManagement***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] In reference to the kitchen sink, all three times that the sink was supposedly fixed, as soon as I attempted to do dishes the water would not drainA snake was not available that day so only two plungers were used, which did not fix the issueAs far as grease being determined as the cause, since the sink has not been fixed how have they even come to that conclusionOnly in the last visit was that even discussed and only because I was being made aware that if a professional was to come and fix it and write that down as a conclusion , that I would then be chargedI consider this issue wear and tear because I have been here over a year now and have not had any problems with the sink until recentlyA professional has not concluded grease as the problem so grease is only a opinion not a fact Also I understand your response on why the water bill may have been high recently , but that still does not excuse the fact that my account has added late fees for this bill which was presented to me on the first on the monthSince the bill is not at a set rate every month it is unfair that I am expected to have the money to pay it at the time that I pay my rentI am on a budget with my earnings and have other bills at that time alsoInstead of putting all the paid toward my rent which is $monthly, it has been split with the utility cost so that you are able to charge a late fee which I consider extortion to a certain extentThe water company itself would not have charged such a extreme late fee by this dateThere is a difference with charging this late fee for late rent because rent is the same price every month, unlike this utility billPlease take that into consideration Current Bills April 2014$88.62Due 04/01/Late Fee for Apr 2014$30.00Due 04/04/Late Fee $per day$21.00Due 04/11/Balance Due$

Please accept this in response to complaint ID [redacted] , submitted by [redacted] on 10/18/We apologize for any frustration Ms [redacted] has experienced with regard to her returnAt the time her return was processed on 10/5/2016, we were unable to refund her PayPal account - the refund was refused on PayPal's endSince we did not have another payment method on file, our system issued the refund to a J.Crew gift cardMs [redacted] has since provided a credit card number for the refund, and we voided the gift cards and transferred the refund to her credit card on 10/18/This should complete the return - if the funds haven't posted to her account or if she has any further questions, we invite her to contact us directly at [redacted] Best, [redacted] J.Crew