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I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appearI tried to settle with them and they would not allow it. They said it must be done through [redacted]. [redacted] has no idea what they are talking about.
Regards,
[redacted]

From: [redacted] <[redacted]>Date: Tue, Mar 31, 2015 at 9:07 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted]@myRevdex.com.orgGood morning,A manager from JK moving called me back...

and is resolving the issue.Thank you,[redacted]

Please accept this in response to complaint ID #[redacted], filed on 10/22/16 by [redacted].We sincerely apologize for any difficulty Ms. [redacted] has experienced in cancelling the catalogs being mailed to her home. We're looking into the matter and will make sure the address is removed - if she...

continues to receive, we invite her to contact us directly at [redacted] so we can investigate immediately. Best,[redacted]

I have spoken to the Office Mgr. at Tanin Auto. We have credited them for the missing part [that we believe was delivered] and at that time she said they would take their complaint down.When I tried to talk to Jason about the problem he wasn't able or willing to discuss it. Since this complaint was...

sent to you they have since ordered parts on 2 different occasions. I trust this complaint will be resolved and removed from our file. Thank you for your time and if you have any questions please call. [redacted]
Parts Mgr.Racine Toyota262-886-5111 Ext.241

We Done A Service Call For Mr. [redacted] On November 8th, 2017. Our Service Tech. Has Been With Bryant's Plumbing And Heating More Than 45 Years And Is Extremely Familiar With Boilers As Well As All Heating And Cooling Systems.  He Found The Gas Valve To Be Noisy But Boiler Was Still Operational....

Mr. [redacted] Was Never Without Heat As Far as I Know. I Ordered A New Vale For His Boiler And Scheduled A day To Install It. When We Called, Mr. [redacted] Said It was Not A Good Day And Gave Us A New Date To Install Part. When That Day Came We Were Told Not A Good Day And Gave Us A New Date To Install Again.  This Happened At Least Four Plus Times. That's When I Thought It Best To Return Part Since I Could Not Install It. Factory Gives Me 60 days To Return A Warranty Part To Get Credit. As For Our Service Call Charge, We Charge $ 85.00 For A Service Call Whether It Be 10 Minutes Or An Hour. When You schedule Someone For a Service Call And They Cancel, That's A Call You Could Have Done For Someone Else. I Feel We have Excellent Customer Service, And Have Very Few Complaints.  We Have Been In Business since 1955 And Wouldn't Be Here Today If We Were Not Giving Good Customer Service. To Me That One Of The Most Important Part Of Mine Or Anyone's Business. I Feel  We Done What We Could For Mr. [redacted] And Am Sorry He Was Not Satisfied . I'm Still Willing To Help Him With His Boiler If We Could Come To Some Kind Of Understanding With An Appointment.Thank You, [redacted]HVAC ManagerBryant's Plumbing And Heating

In reference to our complaint ID [redacted] I wanted to contact you to clarify the incident.The customer that filed this complaint was not able to provide us with the the correct identification in the proper condition to purchase alcoholic beverages from our establishment.  The hologram had faded...

off his current license which is a safety feature we look for to distinguish actual IDs from fake IDs. We spoke with him to see if he had another form of identification we could use, however he only had an expired license and his other identification did not include a picture which is required.  Once we ask a customer for identification to purchase alcohol they must provide us with an acceptable form otherwise VA ABC laws prohibits us from serving them.  We take these laws very seriously. Please let me know if you need any more information to clarify this matter.Thank you,[redacted]Area Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Mr. [redacted]'s story doesn’t not line up with the actual events that occurred. Mr. [redacted] signed a legal and binding motor vehicle contract of sale as well as a menu for the extended service contracts.  After a time Mr. [redacted] then decided prior to pickup that he no longer wanted the vehicle...

even though the contracts had been funded with the lender and the vehicle sale had been recorded.  We have made multiple attempts to contact (since 2/16/18) Mr. [redacted] including leaving messages for him to call us back to see what resolution he is expecting and how we can attempt to resolve the matter.  So far he has been unresponsive.Sincerely,Curtis G[redacted]General ManagerYoung Mazda

Re:  Case # [redacted]
 
 
Please
accept this letter in response to your letter to J.Crew, dated 2/1/16,
enclosing the complaint filed by [redacted] with your office.
 We have attempted to contact Ms. ** to resolve this issue, but have been unable to...

reach her. Ms. ** is welcome to contact us directly at [redacted] for additional assistance.  
Sincerely,
 
 
[redacted]
J.Crew
Customer
Advocate

Hi Mr. [redacted], my name is David B[redacted] and I am the general sales manager at Hyundai of Anderson. First, I want to apologize that you feel like you were deceived with our sales practices. We strive to put the utmost emphasis on customer service and transparency with each of our customers so we...

can build a loyal customer base for the future. I believe that poor communication is the cause of most problems, and excellent communication is usually the solution, so I wish I would have had the opportunity to speak with you before it got to this point. Again, that call should have been directed to me, and it is unacceptable for anyone to dismiss your complaint. Moving on to the numbers for your purchase. I reviewed your deal documents and want to address any inconsistencies that you may have perceived. The MSRP and Invoice for the vehicle you purchased are 26,660 and 25,848. We also have an additional dealer markup of 999 per car for all aftermarket dealer installed options. After all applicable rebates you purchased this vehicle for 24,552, which is behind the invoice amount. If you recall, when you were here, we went over the pricing printout with you and explained that you did not qualify for all the incentives from the manufacturer. Manufacturers have incentives based on things such as the type of vehicle you own and the finance sources you use. In Hyundai’s case they even offer for things such as military and whether or not you are employed by [redacted]. When you were here, and before you signed we disclosed to you all of the discounts that you qualified for, and then you signed all the paperwork to verify that you were in agreement with that. Yes you did finance 28,830 and that number was higher than the purchase because you purchased, and signed for, an additional vehicle service contract (often called a warranty) for $1599, GAP insurance for $900, and interior and exterior sealant for $1200. There was also a $240 documentation fee which is charged on all vehicles, $300 in state sales tax, and $39 in title and registration fees. I think there may have been a misunderstanding about the “warranty” because, you are right, Hyundai does provide a 10 yr / 100k miles powertrain warranty, but you did purchase additional coverage at the time of sale. If you have decided against that purchase then the service contract (for $1599) and the GAP insurance (for $900) can be cancelled at any time and the pro-rated amount sent to the lienholder to reduce your payoff. All we need you to do is come by the dealership and sign the cancellation documents and acknowledge that you will forfeit those additional coverages. If you are just unhappy with the vehicle we can most certainly trade you out and into something different as well. I noticed that you mentioned that the car didn’t have power seats or GPS. If those are options that you are wanting and didn’t realize until months after your purchase then please, come by the store and let us trade you into the vehicle that you do want. I understand car buying can be a stressful purchase for some, but we strive to make the process easy and transparent, please see our stores reviews about how our culture is quite the opposite of what you have alleged in your complaint. Again, I apologize that you feel like you got a bad deal, but hopefully, through this explanation, you realize that it was just a misunderstanding, and while we can’t refund the taxes and fees that you have paid, we can cancel your additional coverages, which were a total of $2499 at the time of purchase, and even though we feel like we went over all pricing and incentives with you, and were in agreement, in an act of goodwill, we will offer you a $750 service credit for this and any other of your vehicles, to keep you in the Hyundai of Anderson family. Please do not hesitate to call me to discuss further. Again my name is David B[redacted] and the number at the store is 864-[redacted]. If I am not in the store, then please ask for Wesley B[redacted], our new car manager.

First and foremost, we are always concerned when a customer has issues with their vehicle.  Experience tells us that there are a number of reasons possible for a vehicle requiring frequent repair.  Sometimes, it is an issue that is consistent with a particular make and model of...

vehicle.  Other times, it can be the number of miles driven or the manner in which a vehicle is driven.  Finally, there are some problems that are difficult to diagnose on vehicles, and it requires multiple attempts to repair these problems. We had waited on this response until the customer had completed their appointment to our service department.  To the best of our knowledge, that has happened and that the customer was satisfied with repairs.  In defense of the service department, the customer had a 36 Month, 36,000-mile warranty at the time of purchase and had already driven 55,109 miles in just 16 months of ownership.  Vehicles that experience that significant amount of driving are bound to require more maintenance than vehicles that do not.   If the customer is still unhappy, please feel free to contact me directly at [redacted]   Kindest Regards, [redacted] General Manager.

Revdex.com:At this time, I have not been contacted by Manhattan Waterproofing regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They did not properly qualify my re-finance of the vehicle, I was told I had no trade in for the vehicle that I was trading in. After looking at Kelly Blue book my car has a trade in value of 15,000-18,0000 which would cover the loan from my used 2013 edge, I would also have a 3,000-5,000 left for a down payment on the new edge.  When they attempted to qualify my financially they put an monthly payment that I would not qualify for.  I was forced to look at a 2016 but would have been happy with a 15. It is not my fault as a consumer that I was given a good deal on my used car.  I am willing to give and take on certain things but it that was t the case with the dealership. I was basically told there was nothing they can do to get me a car comparable to what I have now.  
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I  will contact them with my address to finish out this chapter.
The Revdex.com has been outstanding in each state that I live and/or visit.  Not that I complain a lot, but if I feel that I have been taken advantage of I call on the Revdex.com as a mediator to see if my thoughts are correctly aligned.
The Revdex.com has NEVER failed me in getting positive results for which I, and other family/friends that call on me about issues, are greatly appreciative of.  From New York to California and a lot of states in between,  Revdex.com has made its mark.
Thanks again, you have saved the company a lot of time and money as well as myself.  I will continue now to move forward with more confidence in their business and their confidence in my determination for fair deals.Sincerely, Milton M[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Please see the attached documents which support customer's claim that the bathroom granite, not just the vanity, was to be the same color throughout.  When customer first notified [redacted] on date of install about the two different granites, her response was to the effect of "that's not right, we [redacted]'t mix granites".  She has since changed her tune.In an email sent to [redacted] from [redacted] in August (see attached), he specifically stated that he told the man who came to measure TWICE that the bathroom was to be the same color granite (at that time, he believed it to be peregrino).  There was an apparent language barrier and the man (who later is learned to be [redacted]) had already packed his measuring equipment before being told by [redacted] that he was also there to measure for the bathroom.  So to assume Ubatuba was to be used in a room he hadn't even been aware he was supposed to measure is just not right.The company is attempting to hold customer to a "literal" translation of the contract in one respect, to its benefit, while failing to interpret it "non-literally" in other respects.  Customer clearly intended for BATHROOM to be all of the same granite and specifically wrote the word BATHROOM on the contract.  If it was customer's intent that only the vanity be [redacted], it would be redundant for customer to spell out BATHROOM.  NOWHERE does it state Ubatuba was to be used anywhere other than the KITCHEN.  And LITERALLY, as [redacted] stated on the phone:  "You ([redacted]) are not the customer, [redacted]'s name is on the contract so he will have to come in to work this out".  So if the company wants to get LITERAL, the contract is null and void as the actual customer did not sign the contract.  In the company's own admission, the contract was too complicated to discuss with the customer over the phone and contrary to company's claim, the sales rep in Fairfield did not initially try to go over the contract with customer on the phone.  The company finally provided a breakdown on 9/19/16 after repeated requests were made (since August) by customer to obtain this information.  (Customer is in the process of checking the breakdown for accuracy.)  Additionally, nowhere on the contract is there a reference that NVG stands for [redacted] gold - it could stand for anything in customer's mind and it was [redacted]'s responsibility, as a knowledgeable and experienced granite representative to make sure the customer understood the contract.   Every indication by email, again as evidenced by the attached, was that customer's intent was to select granite for the entire BATHROOM.The bottom line is that customer acted in GOOD FAITH and that [redacted] failed to properly execute the contract as customer intended.  As such, customer does not feel it should have to pay for anything more than the kitchen and that company needs to replace the intentionally damaged kitchen piece immediately.   Regards,
[redacted]

[redacted], Service Manager, has spoken with the customer and is refunding her payment of $395.00, along with his sincere apology.

We have spoken to [redacted] again to explain our return/exchange policy. The customer returned the merchandise in store and has received a full refund. 
Best,
[redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] I have received multiple documents since opening the complaint but nothing clearly stating it is the [redacted]. I will turn in the documents received to my insurance to see if they can proceed with the repairs. I will attempt to work with Creative Management if my homeowners insurance needs a document stated as the [redacted] for the property.

After having reviewed the history on [redacted] account, we would like to note a couple of items.  The first is to separate price from value.  [redacted] purchased a 2005 Ford Focus on January 02, 2015 for a sales price of $9,995.00.  The current wholesale auction market has...

transaction prices for the week ending May 22 starting at $250 and going as high as $3,550.  So, if we use prices that are nearly 16 months old, a flawed valuation but the best we can do, we clearly aren’t selling vehicles for five times the value.  And, book values factor in the prices paid for all vehicles in a specific make and model, including vehicles that are deemed total losses, don’t run or are in poor mechanical condition. Additionally, [redacted] purchased a vehicle that had been inspected, reconditioned and came with a 36 Month, 36,000 Miles Limited Warranty.  These add significant additional value.  As evidence, in nearly 16 months of ownership, [redacted] has only been in for service one time.  This seems to indicate that he has enjoyed a vehicle that has been relatively free from service issues.  We make a great effort to and take great pride in selling vehicles that exceed the standard expectation of a used vehicle.  We also make every attempt to provide customers with great customer service when they do need support after the sale.  We do not believe that any customer experiences pressure to purchase a vehicle.  In fact, every part of our training focuses on customer experience and comfort throughout the entire buying experience.  We regularly survey customers and spend significant time augmenting associate training to make certain that each customer experience and associate interaction is in concert with our corporate values.  Quite simply, it seems unlikely that any pressure was applied or that [redacted] was not allowed to read any document that he wanted to read. Tt is our policy to follow FDCPA guidelines regarding the time and frequency of telephone calls when calling about delinquent payments.  It is worth noting that [redacted]s statement about inflexibility regarding payments is patently untrue as he is currently in a workout agreement that includes reduced payments.  How he can make a statement about inflexibility when he is in the workout process is confusing. Interest rates are well below state usury rates and typically below what many other lenders might offer credit-challenged customers.   The purchase price of $14,800 noted by [redacted] is both false and misleading as it may represent the total of his payments, including interest over time.  It does not reflect the price paid for the vehicle which is the standard definition of purchase price.  We charge a premium price while providing both a premium product and premium service, and we do so proudly.  Giving a misleading purchase price gives the appearance of attempting to “stack the deck” in favor of [redacted] position. The Account Servicing Manager will be reaching out to [redacted] in an attempt to determine any additional needs that he might have and how we might be of service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The contract is loosely written and certain parts of the contract are subject to different interpretation.  Company chooses to interpret it in its best interest, not in the customer's best interest.  Sales rep in Florence never once went over the contract or offered to go over contract with customer - just indicated she "changed it" to reflect customer's selection FOR THE BATHROOM (not just the vanity), printed out a new copy and handed it over.  Was "pushing" customer to sign it on the spot but customer did not feel comfortable.  Again, rep did not offer to go through the contract with the customer and all conversations between customer and sales rep said customer was picking out granite FOR THE BATHROOM.The company's excuse not to provide a breakdown via the phone or email is totally LAME.  This should be literally AT THEIR FINGERTIPS.  Customer agrees that if company provides breakdown for kitchen via email and customer does not agree with company's breakdown or has any questions whatsoever regarding the breakdown for the kitchen, customer will meet with representative in Florence to discuss further.  It's a really, really simple and REASONABLE request and customer feels company is being obstinate about providing this information because they know customer is right about having paid for the kitchen in more than full and subsequent destruction of the kitchen countertop piece was totally unwarranted.  To take it to that extreme certainly makes one question the ethics of the company it is dealing with.
Regards,
[redacted]