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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Re:  Case # [redacted]Please accept this in response to your email to J.Crew, dated 7/22/2016, enclosing the complaint filed by [redacted] with your office.We apologize for any frustration Mr. [redacted] has experienced with his recent purchases. We’ve confirmed that we’ve agreed to allow...

the return of both tees for a full refund, as well as waived the return postage fee normally associated with using the prepaid return label included with his orders.Please note our return process does tend to take approximately 2 weeks due to the volume of returns we receive – a refund will be issued once our returns team receives and processes the tees.Mr. [redacted] is, as always, welcome to contact us directly at [redacted] any time with any further questions or for faster resolution to any problems he experiences.Sincerely,[redacted]J.Crew

Thank you for the opportunity to make this situation right with our customer.  Below is correspondence sent to Ms. [redacted] from the General Manager of our Young Mazda dealership where the vehicle was purchased.  We are very desirous to make sure our customers are pleased with the...

buying experience at our dealerships.  Mr. G[redacted] will make this right with Ms. [redacted].Sincerely,Roxane P[redacted]Administrative AssistantYoung Automotive GroupI am very sorry, this was a clerical error on our behalf as we had two identical vehicles like the one you purchased.  Upon further research we have found that your vehicle is “Certified Pre-owned” and all the requirements for that were fulfilled and accurately reported Mazda.  So all the benefits that come with purchasing a certified pre-owned Mazda are all recorded to your vehicle with the Manufacturer.  We have gathered the packet with all the paperwork for your vehicle and have that ready for you.  The complimentary warranty coverage's for a certified pre-owned are limited, looking at your paperwork the vehicle service contract you selected does cover all the gaps in coverage of the certified pre-owned warranty.  Again I apologize for this clerical oversight on our behalf and would love to do something to make it right.  Please feel free to reach out to me directly so we can discuss that as well as any other questions/concerns you may have. Curtis GroftGeneral Manager

This letter is in response to the claim made by Mr. [redacted] of [redacted]. ID [redacted] We were originally dispatched a call from Lowes Service Advantage, we are one of their many authorized service providers, on June 01, 2015 and the first visit was scheduled on June 03, 2015. The technician...

called Mr. [redacted] on June 03, 2015 to set up the actual time of the appointment and the technician was then told by Mr. [redacted] that he would not be home but that his son was at home and he would let him. The son was at home, let the technician in, and was there the entire time the technician was in Mr. [redacted]'s home. The technician did not just walk into Mr. [redacted]'s home. The repair was completed, see attachments. We have not heard from Mr. [redacted] until September 10, 2015 and that was because no one had showed up at his home. Lowes Service Advantage had dispatched a call on September 6, 2015 and had scheduled the call for September 10, 2015. We were closed September 7, 2015 for Labor Day and the Administrative Assistant was out of the office on September 08, 2015 due to an illness. The dispatch expired. Expired or canceled dispatches do not show up on schedule of jobs. When Mr. [redacted] called in he was very belligerent and said he was calling Lowes Service Advantage because we did not have him on our schedule nor were we able to accommodate him and squeeze another call in on September 10, 2015. A Lowes Service Advantage representative called and at that time they were informed how the call was lost and that we were not going out to this customer's home due to his belligerent manner. Mr. [redacted] called again on September 11, 2015 to set up service call. He did not identify himself and was taken like every call is. He demanded that the technician have a control board for his Frigidaire freezer, when asked for his model number he went ballistic and started yelling that Techtronics should have all that information, at the time the lady from next door was standing in the doorway and could hear the man yelling thru the phone. Mr. [redacted] was informed that we were not going to be talked to that way and was hung up on. Mr. [redacted] proceeded to call back and continue to yell and demand things. Then Mr. [redacted] and Ms. [redacted] called 30 plus times, from two different numbers, in a 20 minute time frame until the Administrative Assistant called the Marietta Police Department to see what her rights were. After Mr. [redacted] and Ms. [redacted] were informed what the police department had to say they stopped calling and we have not heard from them since. Techtronics warranty is for 30 days from time of completion for the service call and labor. Frigidaire/Electrolux gives a 90 day part warranty. Lowes Service Advantage has a 90 day parts and labor warranty. From the attachments and dates on dispatches and completed claims none of these warranties applies. Furthermore there has been no conversations with Mr. [redacted] about not wanting to do the repair because we do not want to be financially responsible for his loss. We are severing all business association with Mr. [redacted] and Ms. [redacted].If anything else is needed please feel free to contact me at the above referenced contact information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for the opportunity to respond to this complaint.  We have been working with the customer to resolve their concerns since the matter was brought to our attention.  We are exploring a replacement motor at cost, and also exploring the possibility of have them trade the vehicle...

and get them into a different vehicle.  We appreciate the patience they have shown through the process, and we are committed to work through their concerns in order to resolve it satisfactorily.  We will submit an update once we have finalized the details with the customer.Should you need additional information, please contact Tyson W[redacted] at Young Subaru at [redacted].

We understand Mr. [redacted]'s disappointment in not getting the vehicle he wanted for the payment he had hoped for. However, it is important to note that neither the purchase price of the vehicle he chose, nor the price we offered for his trade-in changed during the process. The only thing that changed was his monthly payment due to the lenders not approving him for an 84 month loan. The contract that Mr. [redacted] signed indicated that we as the Seller, would seek arrangements for financing on his behalf, but in the event we could not secure financing within the terms specified, we would notify him, which we did, and he would have the option of returning the vehicle to us and paying standard mileage, which we didn't charge him, or he could obtain financing on his own. We did not imply that we had an "In-house " financing department in any of the documents Mr. [redacted] signed. Please note that Section (c) of the contract Mr. [redacted] signed clearly states - IF FINANCING IS NECESSARY FOR THE PURCHASER TO COMPLETE THE PAYMENT TERMS OF THE CONTACT OF SALE, THE PURCHASER IS SOLELY RESPONSIBLE FOR MAKING ALL FINANCING ARRANGEMENTS. This means Mr. [redacted] could have kept the vehicle and obtained his own financing for the amount due once we notified him we were unable to secure financing on his behalf within the terms he wanted.Should you need additional information, please contact Jeff K[redacted] at ###-###-####.Regards,Young Buick GMC

[redacted] , our Service Manager, has been trying to reach Ms. [redacted]. I feel that [redacted] would have an easier time communicating with Ms. [redacted]. The customer has not been in the dealership since around the time of purchasing her car 10/25/14. A few weeks after her purchasing she had a tire pressure...

sensor issue. We replaced the sensor but she insisted the tires need to be replaced as well. This was not necessary. Ms. [redacted] made disturbance and she called the police. After becoming very belligerent and threating to one our employees we asked the police to ask MS. [redacted] not to return. This was the last time anyone he had spoken to her until 2 weeks ago. [redacted] has been attempting to reaching this week unsuccessfully. Thank You, [redacted] [redacted]

Tyson W[redacted], the General Manager of the dealership involved, is currently trying to reach Mr. [redacted] to negotiate a satisfactory resolution for both parties.  Updates will be posted shortly.Thank you,

We are very sorry that this person felt that we are not up front with him.  It is our policy to disclose any items that we purchase for the vehicle on the addendum that is attached to each new car on the lot. Not all cars have all the same "equipped" items on them.  But we do purchase some "equipped" items from the national dealer that we feel are of benefit to our customer. And again, all of these items on the addendum and are included in the sticker price of the car and are disclosed before going into financing to purchase the car.  This is our policy and we will continue to review all processes to ensure that this kind of thing never happens.  We want to thank this customer for their feedback.

Re:  Case # [redacted]
 
 
 
Please
accept this letter in response to your letter to J.Crew, dated 1/15/16,
enclosing the complaint filed by [redacted] with your office.
 
Ms.
[redacted] previously filed several claims with her bank denying charges for purchases
she had made, creating a debt with our company. The parka purchased on 11.2.14
was reported as defective by Ms. [redacted] and that return was processed before
the item was received. Because of the previous bank disputes, Ms. [redacted]’s
return was credited toward her debt and not her credit card. When the parka was
received, the item was returned to stock as no additional funds were owed to
Ms. [redacted].  
 
In
reference to the other 3 items, this is the first time merchandise other than
the 7 sweaters and the parka have been mentioned – we’re happy to look into
further if Ms. [redacted] contacts us directly at [redacted]
 
Sincerely,
 
 
[redacted]
[redacted]
J.Crew
Customer
Advocate

We addressed all concerns on the pre-owned vehicle the customer purchased. We attempted to get the customer into a new vehicle for customer satisfaction but due to financing and payment were unable to.
[redacted]
General Sales Manager

Complaint: [redacted]
I am rejecting this response because:FEB.. 26 th  I contacted yall for help with Spanish Oaks for a releting fee(620dollars) I have been fighting for 4 years and had been stuck in a crap hole apartment because of it but, because of server health proublems moved out 4 months ago that long story short was short lived when we were thrown out for no other reason but, owner need condo back ! after trying for 2 months to rent something else lost a house because of this releting fee so am now having to live out of my car and isn't fair! I CANT WAIT FOR THEM to DO THE RIGHT THING! THEY HAVE COSTED ME SO MUCH NOW I MIGHT HAFT TO SUE THEM AT THIS POINT!! They kept my 1200 dollar deposit with out iteminized letter explaining why after telling a police officer they would let me out of my lease, and was pretty redundant as well considering office manger herself moved into my apartment few days latter even held my mail for me!  PLEASE HELP ME IM LIVEING OUT OF MY CAR BECAUSE OF THIS RELETING FEE THAT HAS HENDERED MY CREDIT REPORT FOR LAST 4 YEARS!!!!!!!!!!!!!!!!!   
Regards,
[redacted]

6/12/15 Response to Complaint [redacted]The vehicle in question was brought in to our shop as a favor by our Shop Manager, Brian [redacted]. Because we are a [redacted] Dealer we would not have worked on this vehicle in our normal course of business, and it is also an alternative fuel vehicle. We originally...

quoted Mr, [redacted] $1500 to begin the repairs on this vehicle, which he agreed to. After the repair, it was clear that the vehicle needed more work and Mr. [redacted] declined additional repairs. He did ask us to make the vehicle drive able, which we attempted to do and brought us to the total of $2171.36, Mr. [redacted] complained that the vehicle was not repaired correctly, which of course it was not because of the additional work that was declined. We offered to look at the vehicle again, and Mr. [redacted] provided contact information for Mr. Chuck [redacted]. After at least a half dozen attempts to contact Mr. [redacted] by Brian [redacted] and our Parts and Service Director, Wess [redacted], we were unable to gain access to the vehicle to diagnose the concern expressed by Mr. [redacted]. After months of wasted phone calls, time and energy over a vehicle that we brought in as a favor to Mr. [redacted], we are willing to refund $671.36 to bring the total bill back to the original $1500 estimate. We do not admit any wrongdoing, we are merely trying to make this situation disappear so that we can stop wasting valuable time and energy over a repair that we never should have taken in the first place, and surely will not accept in the future.[redacted] Operations Manager

Response to Case [redacted]
On 8/30/2015, the vehicle was towed because it was
partially parked over the curb, as seen in the attached photos. The homeowners
association has an agreement with [redacted] which allows them to patrol the
community. Creative Management does not have any...

affiliation with [redacted] Towing,
and does not initiate [redacted] of any vehicle, nor are we contacted before a vehicle
is towed.  Once again Creative Management Company did not request or authorize the [redacted] of this vehicle.

Thank you for the opportunity to respond to this complaint.  We take customer service very seriously within the Young Automotive Group.  In regards to Mr. [redacted]’s complaint, we are sorry he is disappointed with the service he received.  We are pleased that he found a car he wanted to...

purchase that evening as a result of the test drive offer, and we were more than happy to revisit our original offer for his trade-in in order to help him secure financing.  The result of our efforts allowed him to drive the car off the lot that evening with financing in place and a $25.00 VISA gift card in hand.  Regarding his request for a 2nd $25.00 VISA gift card, we apologize for the confusion surrounding this offer and will gladly send him another $25 gift card.  We would ask in return that he signs our Gift Card Acknowledgement Form and returns it to us via our postage paid envelope.  Further, we would ask that he notify the Revdex.com indicating we have satisfied his request, and as a result the case should be closed satisfactorily. Again we apologize for the confusion and wish Mr. [redacted] all the best. Should you have additional questions or need more information, please contact me at your convenience.                 Kellee B[redacted]

Thank you for the opportunity to respond to this person’s complaint.  At the Young Automotive Group we take our customer service very seriously and feel that we lead the automotive industry in taking care of our clients.  To address his concern of our pre-purchased options on our new...

cars, the Young Automotive Group follows the industry standard of pre-installing some items at the time of purchase of the vehicle (ie tint, stoneshield, mirror guards, etc.).  These are then listed as a dealer installed options on the addendum that is placed on every new vehicle on our lot and is included in the sticker price of the vehicle.  Some of our vehicles are “equipped” differently than others and not every vehicle has the same dealer installed options on them.  These “equipped” options are also listed, as part of the negotiation process, as the client chooses optional protection packages such as shadowmark, road hazard and tire, etc, that the customer is free to purchase, or not.  All of this is presented up front so that the customer sees exactly what is included in the price of the car (ie dealer purchased options) as well as protection purchases that the customer might choose to add.  During the negotiation process all of this is discussed up front. However, we understand that with all processes that include negotiation, there is always room for misinterpretation during the presentation of numbers and we would be more than happy to sit down with this person and address any specific concern he has with our process.  The last thing we want to do is upset a customer or hide things.  We try and make sure all our accessories are clearly stated.  We would also like to thank this customer for letting us know how they felt and we will review our processes to make sure everything is properly disclosed as is our policy, which is stated above. We wish the customer all the best and hope that he will return to Young’s for any of his automotive needs and further clarification if need be.

Dear Revdex.com:
We appreciate Revdex.com of Metropolitan Houston for its facilitating role in
resolving the issues in this complaint (ID: [redacted]).
We were given 10 calendar days from Nov 30 to accept or reject
business’ response. As the outcome is still unclear in the provided timeframe,
per Revdex.com suggestion, at this point, our response can be
based on proposed solution. If the outcome is not acceptable, the case can be reopen
later.
Since our filing, we appreciate that Creative Management Company
promptly responded and sent maintenance staff Jeff to fix the issues resulted
from the building foundation, including cracks in walls and ceramic floor (3
pieces involved) in the kitchen area and dysfunctional doors. Jeff started his part from Dec 1 (originally scheduled for Nov
30 but deferred due to resident sickness). Roof contractor came on Dec 3 to
check on leaking roof.
On Dec 4 (Friday), during the course of painting repaired walls,
when all bedroom window curtains were removed, it was discovered that both
bedroom windows are not fitting in frames and one could not be closed. I
reported to Jeff via text and to VP Jamie T[redacted] via email.
On Dec 7 (Monday), per my communication with Jeff, he indicated
that he is aware of this issue and will try to fix the windows. Same day, Mr.
T[redacted] also replied to my email report, indicating that “The window may be too
much for Jeff to take care of.  If it is I will send a contractor to do
that part of the job.” In the same email responding to my inquiry regarding roof,
Mr. T[redacted] indicated that “The roofing contractor said that there is a problem
with the chimney cap.  The caps are custom made and one has been ordered.”
So far, we are grateful and satisfied with Creative Management
Company’s response and proposed repairs. The progress shows that with good
faith and open communication, the two parties can work together to resolve the
issues.
It needs to point out that there was misunderstanding/miscommunication
regarding how and when the repair will proceed after reading Creative
Management Company’s response. We were expecting a formal letter or phone call
from condo management office instead of a notice left on doors. Also, the two
residents in the unit are students who are not around sometime during July-Sept,
and could have easily missed any door notice. We have been using 330-205-7140
in all previous communication with Creative Management Company but we did not
receive any notice call to that number about this matter or response to our inquiry. 
We look forward to a satisfactory outcome and positive
experience working with Creative Management Company to complete the repair
project.
Sincerely.

The damage to the siding is now fixed. Unfortunately, it required a complaint to the Revdex.com to accomplish this in a timely manner. As to the remainder of Mr. W[redacted]'s derogatory response, I would hope possible future customers will recognize that damage was more than just a hole that could simply be plugged with silicon. I hope that possible future customers will recognize 6 months have passed since installation with prolonged periods when weather would have been acceptable for repair. I hope possible future customers will recognize that Mr. W[redacted]'s response does not address the reassurances given twice by his contractor that he "would be out within a week to fix it." To borrow Mr. W[redacted]'s attitude, I should have seen this coming when his installer didn't even measure before drilling a hole in my house. Finally, as to initial consultation completed by Mr. W[redacted] in person, I remember thinking he was professional and knowledgeable. I do not remember any disagreement or discord.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
  
In reference to the kitchen sink, all three times that the sink was supposedly fixed, as soon as I attempted to do dishes the water would not drain. A snake was not available that day so only two plungers were used, which did not fix the issue. As far as grease being determined as the cause, since the sink has not been fixed how have they even come to that conclusion. Only in the last visit was that even discussed and only because I was being made aware that if a professional was to come and fix it and write that down as a conclusion , that I would then be charged. I consider this issue wear and tear because I have been here over a year now and have not had any problems with the sink until recently. A professional has not concluded grease as the problem so grease is only a opinion not a fact.
 Also I understand your response on why the water bill may have been high recently , but that still does not excuse the fact that my account has added late fees for this bill which was presented to me on the first on the month. Since the bill is not at a set rate every month it is unfair that I am expected to have the money to pay it at the time that I pay my rent. I am on a budget with my earnings and have other bills at that time also. Instead of putting all the paid toward my rent which is $500 monthly, it has been split with the utility cost so that you are able to charge a late fee which I consider extortion to a certain extent. The water company itself would not have charged such a extreme late fee by this date. There is a difference with charging this late fee for late rent because rent is the same price every month, unlike this utility bill. Please take that into consideration.
Current Bills
April 2014$88.62Due 04/01/2014
Late Fee for Apr 2014$30.00Due 04/04/2014
Late Fee $3.00 per day$21.00Due 04/11/2014
Balance Due$139.62