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Thank you for the chance to respond to this complaint.  We reached out to the customer and requested an opportunity to meet with her in order to resolve the matter. She is scheduled to meet with our General Manager [redacted] on Wednesday afternoon.  We will send an...

update once they have met.If you need information prior to that time, please contact [redacted] at [redacted].Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In their response to your offices, North County Ford indicated that postal correspondence had been sent on Wednesday, 25 August. Since postal correspondence from Vista, CA should only take 24-48 hours, we expected correspondence by Saturday. As of Saturday, 27 August, no postal, e-mail or telephone correspondence or contact has been received from any North County Ford representatives. They have made multiple promises to return calls since early July 2016 and have always failed even though I have provided them my telephone numbers, they also have my home and e-mail addresses. Additionally, any postal correspondence to us with merely an apology for the delay in filing title, registation and licence plate paperwork with the DMV would not resolve the issue. As stated in my earlier complaint, North County Ford needs to file the appropriate paperwork with the California DMV to expidite the processing (by DMV) of our 2015 Toyota Corolla registration, title and licence plates.Respectfully Submitted,[redacted]

From: Katie N[redacted] <[redacted]@jkmoving.com>Date: Thu, Feb 26, 2015 at 5:03 PMSubject: RE: [redacted] - [redacted] - Claim ReviewTo: [redacted] <[redacted]>Cc: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Dear [redacted] – I left you a voicemail this...

afternoon. I am trying to determine what amounts you are claiming for as some of them were not listed on the claim form (copy attached). Can you please either give me a call tomorrow so we can discuss or email those amounts to me? Thank you so much! Regards,  Katie N[redacted]DirectorJK Moving Services | Customer Care and Government Services DivisionD ###-###-####  F ###-###-#### M ###-###-#### 44112 Mercure Circle, Sterling, VA [redacted]JKmoving.com

[redacted] purchased a pre-owned, 2008 GMC Sierra truck from
Young Subaru on August 3, 2015. The truck is beautiful! He drove the truck and
decided to purchase it with every opportunity to touch, test, and experience
every feature of the truck. After purchasing the vehicle, the customer...

noticed
that the OnStar and the steering-wheel-mounted audio controls are not active
and do not function. With the aftermarket stereo (that is 100%
functional) that has been installed, it's not uncommon for the
steering-wheel controls and other features not to be active. With the
aftermarket wheels and tires that were on the truck and the audio deck, there
had clearly been some changes made to the truck since the time it was sold new
in 2008 – some of them being features that attracted him to the truck in the
first place.
 
After the customer’s request to restore the vehicle’s stereo
system back to OEM on the truck, Young Subaru’s service department determined
that the only way to get these features active once again is to purchase a
factory OEM audio deck and a new OnStar module (this was verified by contacting
the manufacturer - GMC). There is, of course, a price involved with purchasing
these things. Young Subaru quoted a price to Mr. [redacted] for roughly $1,500 to
include retail pricing on the stereo deck, an OnStar module, labor involved to
install these items, and sales tax. After further discussion, it was determined
that Young Subaru would be able to offer these items to the customer for dealer
cost that would provide him with considerable savings – the pricing was roughly
$700 to include everything mentioned previously except for the OnStar module
that Mr. [redacted] had expressed he found not to be missing upon further inspection.
In his complaint that he submitted, Mr. [redacted] expressed that he had
found an avenue to purchase a factory audio deck for less money. Unfortunately,
as a franchised dealership working under regulations and parameters set forth
by Young Automotive Group ownership as well as a franchise manufacturer, it is
not an option to simply search out a part online and buy at reduced cost from a
third party with unknown history. If Young Subaru is to purchase parts like
these, they are purchased directly from the manufacturer at the price set by
said manufacturer. Even after this was explained - the retail cost versus the
dealer cost being extended to him - [redacted] was still not interested in this
option as a resolution to his concerns.
 
A member or the sales management team sat down and spoke, at
length, with [redacted]. He was insistent that, because the Internet listing for
the truck on Young Subaru’s website lists the steering-wheel controls and
OnStar as features, Young Subaru needs to pay to replace all of these things.
It was expressed to him that an automated, central computer system pushes all
of these FACTORY ORIGINAL features based on the VIN and original manufacture's
specs when the vehicle sold new. Understandably, in 8 years, there may be some
features that do not function and a consumer who is interested in specific
items would do well to test those items. In a very kind and respectful manner,
these things were expressed to him, but he didn't view it that way when he
didn't get the answers that he wanted. The manager involved expressed to him
that a complete, safe, beautiful choice of his truck was delivered to him and
that he had selected the truck as one that he wanted to own. The truck has been
made safe and passes all safety requirements set forth by the state of Utah.
 
It was asked that Mr. [redacted] allow Young Subaru’s service department
to finish work on the truck before it was delivered into his possession (this
included the ball joints). The time to finish the repairs was long by any
stretch. Ultimately, he's the owner of a very nice, pre-owned GMC truck. When
the customer did take possession of the truck, there was no indication of a
tire pressure sensor failure. Regarding the failure of this item after just a
couple minutes or a short distance of driving, it was not expressed to Young
Subaru immediately. The road hazard and tire protection that was mentioned
being purchased covers damage caused to tires and wheels by unexpected hazards
in the road. A failure of a sensor is not a covered item.
 
It is
difficult for Young Subaru to encounter circumstances like this one with Mr.
[redacted] when customer desires are unable to be met as customer satisfaction and
customer loyalty are paramount to the dealership’s business and future success.
Notwithstanding, the vehicle was sold AS IS and every effort was made to
deliver it to him just as promised.

The store team has been in touch with Mr. [redacted] directly. Please close this issue out - no additional follow-up is needed.
Thank you!
Best,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The vehicle engine lights did in fact come on which were reported asap to them,several times. they took the vehicle back a 3rd time before they discovered this, this problem did not just happen once. If they would have fixed the vehicle correct from the beginning this would have never happened, I do not believe they put new parts on this vehicle. My daughter lives far from me she is having to get rides from friends just to make it to school everyday she will be graduating nursing school this may but her future is definitely on the line, this company was paid to do a job. They need to fix my daughters vehicle, we are already speaking to an attorney and are ready to sue, I would prefer they handle their part of the job to avoid this. They have already admitted they did not fix the vehicle correctly and my daughter should have brought it back which she did, she is paying 400 a month for a car she can not even drive, it's a brand new car. We have a different Statement from the other mmechanic shop that they use to get a second opinion they are on our side they are saying it was [redacted] collision's fault as well 
Regards,
[redacted]

Thank you for the opportunity to respond to this complaint. We take pride in our strong customer satisfaction at the Young Automotive Group.  As to this complaint, we acknowledge that we did in fact agree to care of radio, transmission and the Top.  This customer did repair the radio, and...

we did perform the transmission flush.  There seems to have been some miscommunication with the Top repair.  Our GM, Jared P[redacted], has reached out to this customer and has had a follow-up appt. to make sure that we install the desired glass window Top.  We plan to take care of this situation immediately, and to the customer's complete satisfaction.  We would ask that after this repair is complete, that the customer would show this complaint as satisfied.  We apologize for any confusion and wish this customer the best as they enjoy their Mazda.  Should you have any additional questions or need more information, please contact me at your convenience.~Kellee B[redacted]Administrative Assistant, Young Automotive Group

We just spoke to Mr. [redacted] and assured him that the engine that was installed is a new Ford engine, not a manufactured engine. We sincerely apologize for the technician's mistake. We have had his vehicle detailed and filled with gas. We have also rotated the tires back to front. We value Mr....

[redacted] as a customer and hope to retain him as a customer. This will all be documented on his paperwork when he picks the vehicle up tomorrow.[redacted]Parts and Service Director

We apologize for any confusion. We rehearsed the whole situation to indicate that we had left this whole situation open to the client so that they could decide what changes they wanted to make on a couple of different occasions. We are still willing to help this client with whatever he/she would like to cancel and is eligible.  Please feel free to contact our GM, Mike C[redacted], at 435-752-5636.  He will get back to you promptly.  Thank you for taking the time to bring this to our attention. We strive to make every effort to ensure that every customer that walks through our doors is happy.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is still unresolved as they have my coat and three other items. They were sent in for warranty issues and she knows that.

Complaint: [redacted]
I am rejecting this response because: although I have not spoken to the shop personally which they are located in Odessa I am located in Roswell New Mexico I am the first owner of the vehicle I am the policyholder to the insurance. And I speak to my daughter daily who has been handling thisI wanted to know why the Shop replaced the radiator a 2nd time if they were not at fault,  as a company or any type of professional you always check your work before you send it off like I said before they send my daughters car off to her two times and she had to bring it back to them two times after the third time was when they continue to say it was not their fault,  I have all of the reports from the insurance investigation as well as my daughters she has emails back-and-forth from this company like I said we have all the paperwork we need we are very prepared,  again I am giving this company the opportunity to either give back the money that they were paid to do the job or fix the vehicle 100% were the only other option for us is to go to court. The shop is not being honest about the second opinion they received from [redacted] collision, [redacted] collision puts them at fault and they know this I don't need any other proof then what I have I'm just giving them an opportunity to make it right. I Will be attaching all of the necessary documents that I have to back my words. 
Regards,
[redacted]

Per phone call from Mr. [redacted]:"The business has resolved my complaint.  Please close the complaint as resolved"Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me. 
Regards,
[redacted]

The shop is not going to cover the repairs. In addition, Mr [redacted] is not here locally as he stated in his email and is working off second hand information. In a court of law, this would considered hear say and over ruled. Not ammisable. [redacted]Collision Center ManagerDirect [redacted]Fax [redacted]

To Who it may concern: We are sorry Mr. [redacted]’s buying experience was not comfortable for him, we take delivering a comfortable experience to our customers seriously. Since Mr. [redacted] filed this Revdex.com complaint, Young Auto Mall has reversed the Tacoma deal followed by selling Mr. [redacted] a Camry. If there are...

any further needs, Mr. [redacted] is welcome to contact Young Auto Mall. As requested in his complaint, we have removed Mr. [redacted]’s information from our customer follow up system. Young Auto Mall doesn’t have the ability to assign Mr. [redacted] a credit score.   Thank you,   Mike C[redacted] GM, Young Auto Mall

Thank you for the opportunity to respond to this complaint.  We take customer satisfaction very seriously.  With regards to Ms. [redacted]'s complaints, we concur that the situation was less than ideal.  Her decision to remove products/options from her purchase once she arrived home...

further complicated the process, as did the fact that she resides in Magna,and due to changes in her contract, we had to obtain her signature.  With that said, we agree that it was not an ideal situation for her, and we regret that she waited for our driver to deliver her documents.  However, we are happy to report that as of today, a refund check has been processed and will be mailed tomorrow morning, and her permanent license plates were delivered to her home on Monday the 4th.  We are hopeful with these actions, the Revdex.com will consider this case resolved, and that Ms. [redacted] can move forward and enjoy her new vehicle.Should you require additional information, please contact Mike C[redacted], the General Manager at the Young Auto Mall, at ###-###-####.Best regards,Kellee B[redacted]Administrative AssistantYoung Automotive Group

6/16/2016 Revdex.com Response to Complaint [redacted] In response to this complaint, we deny that the failure was due to negligence on our part Our technician diagnosed the oil leak complaint, the customer then denied the replacement of the injection pump. The failure was due to a mounting...

stud that had broken off, causing the flange to break. Broken studs on a I5 year old vehicle are not uncommon, the stud failure was not our responsibility. The customer took the vehicle to another facility and had the same work done that we had quoted plus some additional work. We deny any responsibility for the failure caused by a broken mounting stud. Darryl M[redacted] Operations manager

We cannot sell a new vehicle for the same price as a pre-owned vehicle. We will be happy to address any service concerns with the  2013 Edge.
[redacted]
General Sales Manager

I have reviewed the response made by the business in reference to complaint ID [redacted] and I consider this complaint resolved because I received my refund.
Regards,
[redacted]

Thank you for the opportunity to reply to your complaint.  At the Young Automotive Group, we take Customer Service very seriously.  One of Sale Managers, Jake T[redacted], did have the opportunity to work with this person's mother.  She did in fact decide to buy out her lease.  Any...

time someone purchases a car, new, or used, or even a lease buyout, we offer them additional insurance and coverages for the vehicle.  Her mother did agree to them.  During this process, we did realize that the paperwork was taking a while, and we offered her mother Jimmy Johns, but she declined.  I am sure she was trying not to be a bother, and yet was hungry.  Looking back we should have just ordered the food for her without first asking.  We later learned that this client was not happy with her new purchased coverage and so brought back both the mother and daughter to reassess what their needs were with purchasing this vehicle. We ended up reversing all charges that were not wanted, and not only that, we expedited the process to cancel those fees at our own expense.  We feel that both mother and daughter were satisfied with the outcome and we want to assure people that it was never our intention to strong arm additional sales.  We simply offer these things to all people who purchase a vehicle.  Both mother and daughter have Jake's personal cell number should they need anything in the future. We wish these two the best and hope that this person's mother continues to enjoy her car. And we hope that they will both consider The Young Automotive Group for any future vehicle needs.