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Thank you for the opportunity to respond to this complaint.  We take customer service very serious at the Young Automotive group.   Indeed this client did sign a contract to purchase this vehicle.  However, once financing is not possible, it is our policy to refund any and all...

down payments for a vehicle.  We apologize for the delay and confusion in this contract deal.  We were able to secure her refund and have a good standing relationship with this client as of now.  She even came in to be interviewed for a job with us.  We wish this client nothing but the best and hope to serve her in the future with her automotive needs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I agree this is silly. I do not wish to speak to a company that has been using horrid intimidation tactics. Yes, you did have a representative call and harass mother, my ex husband, my father -In-law, my father, and my work, they had my account information from you. Again, I have them recorded. However they lied to my friends and family about me, they made me sound like a wanted criminal. They misrepresented themselves as government officials and dmv representatives. I couldn't make this stuff up. Do you really expect people to believe someone called me about a vehicle I bought from your company on their own behalf? Ridiculous. I currently have a balance of $300, why on earth would I be trying to make anything up. I want to draw attention to your business practices, they are outrageous, I want the insane tactics to stop. I purchased one of the more expensive vehicles in the lot, have paid thousands and I feel I am being intimidated so you can have it back now that the value of the vehicle has been paid. Your company claims to help people and work with you, this is false. This process has been a nightmare.

ResponseI have reviewed Ms. [redacted]’scomplaint.  Despite being submitted on December 31, 2014, I did not receive the complaint until January 05, 2015.  Since that time, numerous attempts have been made to contact Ms. [redacted] with the intention of resolving the issue.  Each time,...

the calls are either blocked or they are not returned when a message has been left.In reviewing the history on the account, it gives one the impression that Ms. [redacted] might be using the Revdex.com Complaint process as a smokescreen.  The account is not in good standing and has not been since November 2014.  The account is not in good standing for more than one reason.  Since November 15, 37 attempts to contact Ms. [redacted] have been made.  None, not a single one, of those calls have been returned.  Yet, she complains of harassment.  I fail to see how one can be harassed when one does not even speak to the alleged harasser.  I fail to see the validity of a complaint that is filed and, when we attempt to resolve the alleged issue, the accuser leaves the matter unattended.It seems clear to me that Ms. [redacted] had no intention of making a valid complaint and she had no intention of trying to work towards successful resolution.  I am quite certain that the calls that she claims to have received did not originate from my employees and did not originate from any of our facilities.  I know this because we record our telephone calls and those alleged calls were not found.  Finally, Ms. [redacted] states that, as a successful resolution she no longer wishes to deal with our company.  If that is the case, she may surrender the vehicle at any time or she may make payments per the terms of the contract which she signed and properly insure the vehicle.  Either of these options will result in no longer dealing with our CNAC other than making payments (which can be done online) though I believe that there are better ways to resolve this issue if we were able to speak with her.  Neither partycan promise a perfect experience to the other but, through open communication and meaningful and truthful dialogue, most issues can be overcome.I can be reached at 1-740-373-7051 or 1-740-434-4100 ext. 15 should the either the complainant or the Revdex.com (of which we are proud members) wish to discuss the matter further with me. Regards, Mark MorrisVice President and General Manager

Thank you for the opportunity to respond to this complaint.  We take pride in our strong customer satisfaction here at the Young Automotive Group.  As to the complaint we acknowledge that there was a second key that was talked about during the deal with this client. However, the delay came...

about because a second key was sought after, but not located.  We are working right now with the client to get him a second key by the end of this week.  We apologize for the delay in this matter.  As to his complaint about ETCH, it is indeed in the contract as part of the deal.  During the negotiating of the deal, this client asked to have the charge taken off.  We explained that we could not do that, everyone pays that, including employees, but that we gave him a below list deal on the vehicle to make up for it. It is also not our policy to fill up used vehicles with gas, however, when he asked for gas, we did put in an extra $25 worth of gas as good will.  We truly feel that we gave this client an outstanding experience in the process of purchasing his vehicle.  We are sorry that there seems to be a level of confusion of what transpired and it is our hope that this client is enjoying his vehicle. We would ask that when he receives his key this weekend that he shows this complaint filed as satisfactory.  We feel that we have kept a strong level of customer service for the client, that he got a great deal on a great vehicle and we wish him well as he enjoys driving it. Should you require any additional information, please let me know.Best regards,Kellee B[redacted]Administrative AssistantYoung Automotive Group

Thank you for the opportunity to respond to this complaint.  Mr. [redacted] submitted a request to sell his vehicle through Autotrader,com.  He received the first offer and was directed to our Avis store to redeem the offer.  However, once Mr. [redacted] brought the vehicle to Avis, it was...

clear that the condition of the vehicle had been grossly misrepresented.  The disclaimer on the Autotrader.com specifically addressed this type of situation, and states that the offer is contingent on a physical evaluation of the vehicle.  Based on a physical inspection of the vehicle, the offer was modified to $[redacted].  However, upon meeting with Mr. [redacted] again, we opted to increase the offer to $[redacted] as a good faith gesture to help him out.  He has accepted our offer of $[redacted] and has agreed to notify the Revdex.com that he is satisfied with the offer.If you additional information or copies of the documents indicating Mr. [redacted]'s satisfaction, please contact [redacted], the General Manager at Avis, at [redacted].Thank you in advance for your consideration. We look forward to having this complaint closed satisfactorily.

Thank for you the opportunity to respond to this complaint.  We take customer service very seriously within the Young Automotive Group.  In regards to this complaint, we acknowledge that our pressure washer exacerbated preexisting paint damage on their bumper while the car was in our...

possession. We apologize for this, and we will work with this family by fixing the bumper and giving a loaner car to drive in the meantime to minimize any inconvenience. We have an appointment for Monday June 27 to repair the chip and expect this will be taken care of to the customer's satisfaction. We dispute the mileage claim. We are confident, and have an odometer reading of when the car was brought in and taken out, that we did not put any miles on the car.  Again we apologize and we will repair the paint on the bumper.  And we would ask the customer notify the Revdex.com indicating that we have satisfied the request, and as a result the case should be closed satisfactorily.We wish this customer all the best and are thrilled that they are a repeat customer with out dealership.Should you have any additional questions or need more information, please contact Young Chevrolet at your convenience.   Our number is ###-###-####.Again, thank you for the opportunity to address this issue.

I am a widow with no one to trust when it comes to servicing/repairing my vehicle. [redacted] has been excellent.....thorough, truthful, and fair. I recommend all my lady friends to see him with their vehicles, and anyone else!!! He helps with something as simple as windshield wiper repair and maintence needs to major work.

We have worked with Mr. And Mrs. [redacted] in regards to the issues they had with the transaction they completed with us. We have offered a Service contract with a term of 7/100 as compensatiuon for their troubles. Thanks [redacted]

Business would like to hear directly from the customer as to what is wrong. Business would like to send someone to see the issue. Business wants to fix or replace, if needed, if it is their fault. Business requests customer call them to set up an appointment.

Revdex.com:
This letter is to inform you that Creative Management Company has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/16/2017 and assigned ID [redacted]
Regards,

Please see attached response.

Complaint: [redacted]
I am rejecting this response because:
This is false. They replaced the wheel the 3rd time it was in for service not the first time. As far as the financing goes it is not my issue. My issue was that they ran it through 14 different companies and destroyed my credit rating further, and that they went with a lender who can't report to the credit beuraus because their not set up to do it and have no clue when they will be set up. The whole reason I went to Tony and young Subaru is because he assured me that he could rebuild my credit. In the 6 months I've had the car it hasn't even been reported so it's done nothing but damage my credit. They knew full well I was not satisfied with the service they performed on my vehicle because it was returned 3 times for the same issue. Tony came to my job, not my home, on multiple occasions to take the car back in. I have text message proof between Tony and I that I was most certainly not satisfied with the service. If they do not want to fix this issue to my satisfaction I will return the vehicle and retain an attorney to exercise my legal and consumer rights because their response to this is false, unresearched, and attrocious.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response. In house financing department never informed me of the opportunity to seek my own financing. Mr. S[redacted] gave me the ultimatum of pay the higher payment or return the vehicle. The way this transaction went down solicited by Young automotive to appraise my vehicle was merely a ploy to make money not customer service. You failed as an organization to give clarity on the process while attempting to bully a returning customer for more money. Yet continue to negate any failure due to either poor communication or complete ignorance/incompetence on your behalf.

I reviewed [redacted] Complaint and asked the store manager to meet with [redacted]r and discuss the alleged issues with the vehicle.  After meeting...

with the store manager, it appears that [redacted] was no completely truthful in his claim of damage.  Once the vehicle was onsite, it was evident that the damage was fresh as there was exposed metal in the damaged area but no rust.  As most people would know, once the paint is broken on a vehicle, rust begins to set in very quickly.  Thus, the damage occurred while in [redacted] possession, not prior to his purchase.  Furthermore, [redacted] told the location manager that he had, in fact, qualified of another vehicle elsewhere and wanted to return the vehicle that he purchased from us so that he could buy the other vehicle.  Ultimately, that is exactly what happened.  We deny that [redacted] purchased a vehicle with damage.  In fact, all of our vehicles are inspected and reconditioned prior to sale.  While that doesn't guarantee a perfect vehicle or a trouble-free ownership experience, we stand behind what we sell and won't simply allow people to make untruthful claims.

Please see attached letter of response.February 3, 2017 [redacted] Revdex.com of Central Indiana 151 North Delaware Street, Suite # 2020 Indianapolis, IN 46204-2599 RE: Revdex.com Complaint # [redacted] Dear Ms. [redacted], We are in receipt of the response to complaint # [redacted] from...

Mr. [redacted] who resides in the community of [redacted] [redacted]. Kirkpatrick Management Company is the managing agent for this association, on behalf of their Board of Directors.  Kirkpatrick Management Company began managing [redacted] on 12/1/2015. In every case of an acquisition, Kirkpatrick Management doesn’t send any kind of delinquent or prepaid balance notices until we have completed the first thirty (30) days of account set-up and first months A/R postings. As such, the first month Mr. [redacted] would have received notice from Kirkpatrick Management was January 2016. (Attached: Mr. [redacted]’s ledger, Balance reminder notices, e-mail communication, Mr. [redacted]s current ledger showing adjustment due to his cancelled check being forwarded by the attorney) Ledger & Reminder Notice Info Valerie H[redacted]As a result of Mr. [redacted]’s double payment in January, it would appear he was simply paying late each month and accruing late fees, when in fact he thought he was pre paying for the following month. Mr. [redacted] received two notices from Kirkpatrick Management prior to contacting our office and our communication w the A/R report from Stamper (previous management company) on July 5th we never heard another word from Mr. [redacted].  after hich included By way of his own admission, Mr. [redacted] provided the “cancelled check” to the attorney which closed the matter. This is what we, Kirkpatrick Management, had been requesting from the beginning to clear up this matter and he refused to provide after multiple requests, the last request in writing on July 5. If you have any questions in regards to our response to this complaint please don’t hesitate in contacting me. Respectfully, On Behalf of [redacted] Home Owners Association Kirkpatrick Management Company, Inc., Agent Valerie H[redacted], Vice President, Michigan Division Cc’: Christina G[redacted], Association Property Manager Attached: Ledger Balance reminder notifications E-mail communication Current ledger

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

It is important to note that the lenders disqualified Mr. [redacted] from being eligible for an 84 month term, not Young Buick GMC.  Mr. [redacted] has stated that his frustration is around the monthly payment, not the terms of the loan, but the terms of the loan affect the monthly payment.  We had hoped to get Mr. [redacted] qualified for 84 months, but were unable to do so, and when we asked for his help to reach out to a credit union he had used in the past, he was unwilling to contact them.We regret Mr. [redacted] is dissatisfied, but we were unable to find a lender who will finance his vehicle for 84 months.  We found lenders who would finance it for 72 months, but his payment would have gone up as a result of the shorter loan duration or term.  Because he was unwilling to have a higher payment or to reach out to his previous Credit Union, we saw no other option than to have him return the vehicle.Regards,Jeff K[redacted]

Thank you for giving us the opportunity to respond to this situation.  We take customer service very seriously at the Young Automotive Group.It is normally our policy, that when a customer custom orders a vehicle to their specifications, that we get a $500 deposit, which goes toward the...

purchase of the car, or is forfeited should the customer not be able to purchase the pre-ordered vehicle. This ensures that they are serious about buying the custom vehicle, and also to offset the costs incurred for ordering the vehicle, and in this situation, because there was going to be some time needed for the vehicle to sit on our lot, this would cover the cost of the interest we pay while we set the vehicle aside so that no one else would purchase it. These are real costs to us that can happen if a customer isn’t able to purchase the pre-ordered vehicle, which is the case here.  However, upon review of this custom vehicle, because this was all done long distance through email and text, we failed to follow procedure and so do not have a signature, nor do we see in writing communications, that this policy was fully communicated to this customer. Therefore, we feel that we must refund his full deposit at this time.  We apologize to the customer for the confusion.This client can expect a check from us within the next 30 days.We wish this customer the best and hope that in the future, if their buying needs change, they will consider the Young Automotive Group for their vehicle needs.

Attached is an updated company response.

We are in receipt of complaint # [redacted] from a resident who resides in the community of [redacted] Inc. Kirkpatrick Management Company is the managing agent for this community, on behalf of their Board of Directors, and [redacted] Inc. is governed by a set of legal documents outlining the...

Covenants, Conditions and Restrictions (CC&R) for [redacted] Inc. Within these documents, it clearly outlines the responsibility of each homeowner within the [redacted] community.
Ms. [redacted] contacted us on December 4, 2015 advising us that she had an electrical problem that resulted in her incurring expenses that she felt was the responsibility of [redacted] Inc. to pay. At this time she requested reimbursement for the repair of the electrical service lines that serve her townhouse. On December 21, 2015 Ms. [redacted] was advised by the [redacted] Inc., legal representative, that the association would not reimburse her for those costs due to the legal documents, which outline that owner is to maintain the exterior electrical lines that are part of their townhouse. I’ve attached a copy of this letter for your convenience.
If you have any questions in regards to our response to this complaint please don’t hesitate in contacting me.
Respectfully,
On Behalf of [redacted] Inc.,
Kirkpatrick Management Company, Inc., Agent
Mia [redacted]